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help build empathy, which then paves the way for trust.

create empathy

A member of a virtual team in one research study happened to live in the Washington, D.C. area during the sniper attacks in 2002. During a conference call with her fellow team members, she described what she was then going through. This prompted a co-worker in the Philippines to talk about the violence there from insurgents. Conversations like that help build empathy, which then paves the way for trust.

the researchers found that teams lacking in trust tended to have unpredictable communication patterns, often with just one or two members accounting for the bulk of the communications.

on teams that had a high degree of trust, power had been shifted among the members depending on the stage of the project

It should, but that leader should have more of a "monitor and mentor" approach to managing, instead of the traditional "command and control" mindset.

teams can't function without trust