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Nearly 50% of social media users rely more on Live Help - Telecompaper - 0 views

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oracle commerce livehelp atg survey consumerresearch oracleretail kellyoneill social media social

shared by Oracle Retail on 25 May 12 - No Cached

Oracle survey: Social media users have higher expectations for customer service | Chain... - 0 views

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oracle commerce livehelp atg survey consumerresearch oracleretail kellyoneill chainstoreage social media social expectations

shared by Oracle Retail on 25 May 12 - No Cached

Oracle Retail on 25 May 12

The report, "Consumer Views of Live Help Online 2012," found that social media users have exceptionally high expectations for online support

<div class="cArrow"> </div><div class="cContentInner">The report, "Consumer Views of Live Help Online 2012," found that social media users have exceptionally high expectations for online support</div>

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New Oracle Study: Live Help Beats Ratings & Reviews | Retail TouchPoints - 1 views

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oracle commerce livehelp atg survey consumerresearch oracleretail kellyoneill retailtouchpoints

shared by Oracle Retail on 25 May 12 - No Cached

Oracle Retail on 25 May 12

In a fall 2011 poll of more than 3,100 consumers in 15 countries, Oracle Retail found that 57% of respondents find Live Help on a web site more important than Ratings & Reviews or personalized offers. "One of the key learnings we found from this survey is the value consumers place on live help services," noted Kelly O'Neil, Product Strategy Director, Oracle Retail.

<div class="cArrow"> </div><div class="cContentInner">In a fall 2011 poll of more than 3,100 consumers in 15 countries, Oracle Retail found that 57% of respondents find Live Help on a web site more important than Ratings & Reviews or personalized offers. "One of the key learnings we found from this survey is the value consumers place on live help services," noted Kelly O'Neil, Product Strategy Director, Oracle Retail.</div>

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Social Media Users Expect Rapid Live Help, According to Consumer Report from Oracle | P... - 0 views

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shared by Oracle Retail on 25 May 12 - No Cached

Social Media Users Expect Rapid Live Help According To Consumer Report From Oracle - 0 views

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oracle commerce livehelp atg survey consumerresearch oracleretail social social media kellyoneill media consumer

shared by Oracle Retail on 25 May 12 - No Cached

Online shoppers demand the immediacy, personal contact of live chat - Ecommerce - BizRe... - 0 views

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Oracle oracleretail commerce oraclecommerce retail atg ecommerce livehelp research consumerresearch bizreport mikewebster

shared by Oracle Retail on 17 Sep 12 - No Cached

Oracle Retail on 17 Sep 12

"Recent research from Oracle reveals another benefit of live chat - it enables consumers to multi-task while holding a conversation instead of waiting at the end of a phone line."

<div class="cArrow"> </div><div class="cContentInner">"Recent research from Oracle reveals another benefit of live chat - it enables consumers to multi-task while holding a conversation instead of waiting at the end of a phone line."</div>

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Live Reps Needed for Great Service | CIO Today - 0 views

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livehelp atg OracleCommerce oracleretail commerce mikewebster research thoughtleadership ciotoday

shared by Oracle Retail on 08 Aug 13 - No Cached

Oracle Retail on 08 Aug 13

"As consumers frequent online sites more than ever, they expect to engage with companies' customer service representatives while they are there," explained Mike Webster, senior vice president and general manager, Oracle Retail.

<div class="cArrow"> </div><div class="cContentInner">"As consumers frequent online sites more than ever, they expect to engage with companies' customer service representatives while they are there," explained Mike Webster, senior vice president and general manager, Oracle Retail. </div>

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