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Judson Althoff, SVP, WW Alliances & Channels and Embedded Sales for Oracle and Ted Bereswill, SVP, Sales, NAA Alliances & Channels, were listed among the Channel Chiefs.

More than half of consumers in the United States and Canada regularly use two or more channels before they make a purchase and they expect a consistent experience across all channels, according to a new survey from Oracle.

Cross-channel shopping is the new norm: Fifty-four percent of consumers regularly employ two or more channels before they make a purchase, according to a new study by Oracle

Oracle has released Oracle Retail Release 14, offering new features throughout its suite of retail solutions that address customer engagements across touchpoints, and allow for more targeted assortment planning and greater inventory efficiency. The release offers new operational and planning processes that allow customers to buy, pick-up or return items in any channel and equip retailers to fulfill demand without channel constraints. The planning solution offers advanced clustering, microspace optimization, assortment and item planning, size-and-pack and clearance capabilities and uses retailers' own customer data to identify the factors driving buying patterns, allowing them to get even closer to the unique preferences of their customers.

Oracle has released Oracle Retail Release 14, offering new features throughout its suite of retail solutions that address customer engagements across touchpoints, and allow for more targeted assortment planning and greater inventory efficiency. The release offers new operational and planning processes that allow customers to buy, pick-up or return items in any channel and equip retailers to fulfill demand without channel constraints. The planning solution offers advanced clustering, microspace optimization, assortment and item planning, size-and-pack and clearance capabilities and uses retailers' own customer data to identify the factors driving buying patterns, allowing them to get even closer to the unique preferences of their customers.

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," Sir Philip Green, owner of Arcadia Group said. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time.

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," Sir Philip Green, owner of Arcadia Group said. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time.

Vendor eyes multi-channel as it builds cloud portfolio. Oracle is hitting retailers with a flood of enterprise software as it seeks to establish itself as a key cloud player in the market. The software vendor will launch six products covering critical ecommerce, customer engagement, order management, order fulfilment, loss prevention, and brand compliance. Jill Puleri, SVP and GM at Oracle Retail, said: "Retailers looking for agility, performance, and cost predictability are increasingly considering the cloud. "The new Oracle Retail Cloud Services help eliminate the time and cost constraints that too often hamper retailers' ability to respond to new opportunities for growth." Many of the products are dedicated to enabling multi-channel operations, a focus for retailers seeking to integrate their online and offline business amid rising customer expectations.

Vendor eyes multi-channel as it builds cloud portfolio. Oracle is hitting retailers with a flood of enterprise software as it seeks to establish itself as a key cloud player in the market. The software vendor will launch six products covering critical ecommerce, customer engagement, order management, order fulfilment, loss prevention, and brand compliance. Jill Puleri, SVP and GM at Oracle Retail, said: "Retailers looking for agility, performance, and cost predictability are increasingly considering the cloud. "The new Oracle Retail Cloud Services help eliminate the time and cost constraints that too often hamper retailers' ability to respond to new opportunities for growth." Many of the products are dedicated to enabling multi-channel operations, a focus for retailers seeking to integrate their online and offline business amid rising customer expectations.

Oracle Corp. said that about 1,000 channel partners have attained specializations in some 60 different areas under the vendor's PartnerNetwork Specialized program.

Oracle's hardware product gross margins are rising amid strong channel demand for Exadata and Exalogic solutions. The article also highlights Oracle's Channel Chief Judson Althoff as he formulates an ISV (independent software vendor) strategy for Exadata

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," Sir Philip Green, owner of Arcadia Group said. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," Sir Philip Green, owner of Arcadia Group said. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, Owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

"Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, Owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."

We've made many foundational investments over the last couple of years and will continue to do so this year so that if she's shopping from home, her cart stays with her across any channel. Kohl's CIO Janet Schalk: "We also offer our omni-channel wallet, our mobile wallet, which makes shopping at the store much easier. The customer does not have to fumble for all the pieces of paper - Do I have Kohl's cash? Do I have a reward? Do I have a 30% off? Customers can simply store these things in their phone wallet."

Cross-channel experiences are vital to customer experience. Recent customer experience studies of retail executives - by Oracle Corp. and Tata Consultancy Services - show that to 50% and 47% of respondents, respectively, cross-channel experiences are vital to providing overall customer experience.

The OPN Specialized effort is taking hold with channel partners. Oracle now has 1,000 specialized channel partners, and that figure will surpass 2,000 specialized partners by May. In an interview, Althoff provided clues about an aggressive ISV (independen

"The Oracle Retail platform deployed by Deckers provides them with a single, scalable platform and the operational and analytics tools to be very agile across all channels and regions."

Saks, Inc. is evolving to embrace omni-channel retailing through a series of infrastructure and systems enhancements slated to take place over the next several years. This is a transitional time for the company and these investments will position Saks for the future, allowing it to deliver incremental sales and improve operating margins over time.  To support its omni-channel and IT initiatives, Saks will invest one-third of its $120 million CapEx on Project Evolution, a multi-year transformation of and investment in systems technology with Oracle. Project Evolution will deliver new merchandising, finance and human resources systems and capabilities on an integrated application suite for the entire business.

... If you think enthusiasm for newer channels is turning the store into a quaint relic of a bygone era, think again. Three-quarters of surveyed consumers say they go to the store to see the product prior to purchase, and 44% go when they need the product right away.

When it comes to making purchases online, 45% of consumers age 18 - 34 who own a smartphone will use it to purchase products online as often as a few times each week..."As a whole, retailers are challenged to move across channels as easily as the consumer and deliver the same consistent, high quality experience no matter the format," said Mike Webster, senior vice president and general manager, Oracle Retail.

"More and more people are demanding that prices online and in the store be similar," says David Dorf, senior director of technology strategy for Oracle Retail. "The fact that consumers expect more price parity means that there needs to be more collaboration from those silos of business... Gartner research vice president Kevin Sterneckert believes consistent pricing is imperative; he notes that 67 percent of consumers want the same price across channels. Still, he insists there remains a need to understand when and where conditions are right for channel-independent pricing.

Following Oracle OpenWorld 2011 held in San Francisco in October, Retail TouchPoints connected with Mike Webster, General Manager of Oracle Retail, and asked him to elaborate on Oracle's cross-channel commerce platform.