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Oracle introduced Oracle Retail Customer Analytics, a new business intelligence solution designed to help retailers better understand what drives their customers' purchasing decisions..."The key to improving the customer experience is to understand the customer," said Greg Girard, Program Director, Merchandise Strategies, IDC Retail Insights. "Analytic solutions that help retailers gain insight into their customers' buying patterns lay the foundation for a deeper understanding and make it possible to create a personalized shopping experience while optimizing profitability."

"Globalization is one of the primary sources of growth for retailers, and Oracle Retail Point-of-Service is focused on helping retailers quickly serve new markets while localizing offerings and providing a key component for cross-channel retailing," said Mike Webster, senior vice president and general manager, Oracle Retail. 

As part of a technology upgrade that includes a migration to Oracle's MICROS Xstore (now Oracle Retail Xstore), Lids rolled out Oracle's MICROS Retail Locate (now Oracle Retail Order Broker Cloud Service), enabling the retailer to nearly double the number of product SKUs available for sale online by exposing inventory in all Lids stores as well as throughout its supply chain.

Oracle has appointed Jill Puleri as Senior Vice President and General Manager of Oracle Retail. Most recently, Puleri served as Worldwide Retail Industry Leader for IBM Global Business Services.

To help retailers improve customer service and increase efficiency, Oracle introduced Oracle Retail Mobile Point-of-Service, a mobile extension to Oracle Retail Point-of-Service (POS) that enables store associates to assist customers and securely complete transactions from anywhere in the store using mobile devices

Oracle experts continues to investigate the revenue potential of beacons, particularly in retail. John Yopp, senior manager Retail Global Business Unit at Oracle, runs a research lab focused on future use cases for shoppers. Yopp contends that one big appeal of beacons is that they are easy to integrate with and inexpensive

Oracle experts continues to investigate the revenue potential of beacons, particularly in retail. John Yopp, senior manager Retail Global Business Unit at Oracle, runs a research lab focused on future use cases for shoppers. Yopp contends that one big appeal of beacons is that they are easy to integrate with and inexpensive

Internet Retailer - Technology/E-commerce Platforms - Oracle Announces Oracle Retail Cloud Services

Coverage announcing the release of the Oracle Retail Week Awards 2013 Shortlist in the Retail Week publications.

Women's contemporary jewelry and accessory retailer Charming Charlie has selected Oracle Retail Merchandising solutions to support both its immediate business needs and its international expansion plans.

Women's contemporary jewelry and accessory retailer Charming Charlie has selected Oracle Retail Merchandising solutions to support both its immediate business needs and its international expansion plans.

"For retailers to deliver the cross-channel experience customers are demanding, they must not only manage the growing deluge of operational and customer data, but use it to gain actionable insight and equip employees to effectively use that insight immediately," said Mike Webster, senior vice president and general manager, Oracle Retail. "Oracle is helping retailers to turn their data into an asset that connects interactions and optimises operations to drive profitability and support a truly personalized customer experience."

The retail industry hasn't traditionally given technology top priority, but with consumers' expectation of "anything, anywhere, anytime I want it," tech expertise has become a competitive focus for the industry's big players. Oracle Industry Connect, a two-day conference held March 25 and 26 here, brought together roughly 240 retail executives to network and share system implementation case histories as they chase omnichannel selling. Today, more than half of shoppers - 58 percent - rank product availability as more important than price, according to an Oracle study of 4,500 consumers worldwide. Mark Webster, senior vice president and general manager of Oracle's retail practice, said Amazon sold 426 items a second on Cyber Monday. "If you don't think consumers are taking advantage of new access points [to shop], then you are misguided."

"Perry Ellis International is now able to provide secure payment via tokenization, accept Apple Pay and other next-gen payment options, and enhance the customer experience thanks to the implementation of Oracle Retail Point-of-Service (ORPOS) v14 and Oracle Retail Store Inventory Management (SIM) v14."

What does success look like in 2013? It's a question that will increasingly be asked of retailers. As consumer concerns about the economy begin to subside, attention will soon turn to who is best placed to ride any wave of recovery - no matter how small. The Oracle Retail Week Awards is not only the single biggest celebration of this great industry but a unique opportunity to reflect on just that. Sales figures and footfall tell a story, but they are far from the whole narrative. And the people, brands and companies on show at this week's awards give an insight into the strategic advances made by retailers in the past 12 months.

Make my retail experience 'good for me' say customers in new Oracle global research. Consumers are demanding a retail experience that is global, yet localised for their needs and expectations, and is 'good for me', defined and dictated by individual preferences, discloses new research from Oracle. Findings from the 'Evolution of Experience Retailing' survey reveal that as consumers around the world demand accessibility to the global marketplace, their requirements dictate how retailers should prioritize strategies and key business imperatives to meet customer demand and compete more effectively.

Arcadia Group has revealed an investment in Oracle Retail systems to ensure it can maintain a consistent customer offering and experience across all of its brands as a key part of its global expansion strategy. The Group will use its new retail applications to support enhanced inventory management in order to deliver the right products to the right market segments, targeted to the needs and tastes of different global consumers.

Arcadia Group has revealed an investment in Oracle Retail systems to ensure it can maintain a consistent customer offering and experience across all of its brands as a key part of its global expansion strategy. The Group will use its new retail applications to support enhanced inventory management in order to deliver the right products to the right market segments, targeted to the needs and tastes of different global consumers.

Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.

Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.

The retailer chose Oracle Retail Xstore (formerly Oracle's MICROS Xstore), which allows for a wide range of customizations without code changes or help from the vendor. LIDS also rolled out Oracle Retail Order Broker (formerly Oracle's MICROS Locate), which allows stores to view each other's inventory in real time and also streamlines shipment. Indeed, Havlik states that e-commerce reaped almost instant rewards as a result of the Order Broker implementation. "As many as 800 stores became available online, and customers found that capability right away - the orders started piling in," Havlik says. "We literally doubled the amount of available UPCs for a customer to order."

Oracle Retail's David Dorf talks with Debbie Hauss, Retail TouchPoints, about "commerce anywhere" and the new Oracle Retail Release 14

Oracle Retail's David Dorf talks with Debbie Hauss, Retail TouchPoints, about "commerce anywhere" and the new Oracle Retail Release 14

As technology and consumer expectations reshape the traditional shopping experience, IT departments must rapidly introduce new business capabilities while maintaining existing systems. Oracle Retail Cloud Services help retailers to ensure uptime and efficiency of key operations, while providing consistent, immediately available upgrades-enabling internal IT groups to focus on differentiating the customer experience and driving growth.

Oracle is releasing six new Oracle Retail cloud services that provide retailers with rapid access to enterprise-grade applications for managing critical e-commerce, customer engagement, order management, order fulfillment, loss prevention, and brand compliance operations.