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Simeon Spearman

What's Next for the Online Experience? | UX Magazine - 0 views

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    UX Mag identifies three major "types of trends" impacting the future of online experiences. 1) Capabilities: Changing Technology Platforms - tablets, ambient devices and smart alarm clocks + anytime, anywhere expectation for rich online experiences. 2) Consumers: Evolving Online Behavior - broad consumer interest in new technologies and a desire to experience them and rapid rates of tech adoption. 3) Competition: Millions of New Entrants - flood information providers. The article also features the CARS attributes of online experience by Forrester. Customized. Aggregated. Relevant. Social. CARS. See? They then go on to discuss the Nationwide Insurance iPhone app and the Avis car rental site/iPhone app.
Rhiannon Apple

5 Best, 5 Worst Customer-Loyalty Programs - TheStreet - 0 views

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    Great summation of loyalty rewards todate
Emily Knab

Kelly Blue Book Launches Social Seller Toolkit | WebProNews - 0 views

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    daily 7.23 social toolkit sell your car online and on social create digital window sticker with customized photos and details to facebook, twitter, etc.
Rhiannon Apple

My TargetWeekly lets Target shoppers customize ads - USATODAY.com - 0 views

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    New way of providing customers with a weekly circular
Simeon Spearman

Foursquare Checkins Now Part of Customer Loyalty App for iPhone - 0 views

  • The idea behind the integration is to eliminate the extra steps required for CardStar users to check in on Foursquare, and help merchants better verify user checkins. Additionally, the company hopes to facilitate more engagement between customer and retailer, as well as encourage additional rewards for Foursquare checkins.“The typical CardStar user already launches the app at point-of-sale in retail locations, airports, gyms and libraries. The CardStar integration with Foursquare was the next logical step to deliver a more cohesive mobile experience,” says CEO Andy Miller.
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    Soooooo CardStar is launching Foursquare integration to support checkin for users of the CardStar iPhone app. When the user scans a club or loyalty card via CardStar at checkout, they'll also have the option to check in on Foursquare. 
Emily Knab

They came in semi-naked and get out fully dressed! | Desigual / Blog / Atypical Spanish Wear since 1984 - 0 views

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    semi-naked event- Spanish clothing brand Desigual ran an offer at its Madrid and Barcelona stores that welcomed and promoted the attendance of semi-naked customers. Customers were rewarded for their nakedness by being able to select two free garments from the store.
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    may-aug bimonthly report article
Greg Steen

Why the Internet Freaked Out When Fox Pulled House from Hulu - 0 views

  • Many observers immediately labeled Fox's block a violation of the principle of "network neutrality"—the idea that Internet service providers should allow subscribers to access all legal content online. Neutrality rules have been the subject of fierce debate in Washington, and activists are constantly on the lookout for perceived anti-neutrality maneuvering.

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    If Fox's move violated "neutrality," though, it wasn't in the way we've long defined that term. Advocates for net neutrality rules have mainly been concerned about the power that cable and phone companies can exert on the Internet. The theory is that in most local areas, broadband companies exist as monopolies or duopolies—you can get the Internet from your phone company or your cable company—and, therefore, are in a position to influence online content. What if, for instance, AT&T demanded that YouTube pay a surcharge every time a customer watches a video? To prevent such abuses, the Federal Communications Commission imposed Internet "openness" guidelines (PDF) in 2005, and since then regulators and lawmakers have been arguing about how to make those guidelines both permanent and enforceable.

    But this Fox-Cablevision-Hulu scenario turns the neutrality debate on its head. Here, it wasn't the broadband company—Cablevision—that blocked customers' access to content. Instead, it was the content company, Fox, that imposed the ban. Why is that distinction important? Because while it's easy to think of justifications for imposing neutrality regulations on broadband companies, it's less clear how we should feel about imposing rules on content providers. Telecom companies are regulated by the FCC, and there's a long history of the government forcing "openness" rules on public communications infrastructure. If the government can prohibit phone companies from deciding whom you can and can't call, shouldn't we have a similar rule preventing ISPs from deciding what you can get on the Web?

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    B/c House is awesome, obviously!  I bet it's lupus!  Srsly though, article talks about how internet content is beginning to be subject to the same bullshit as TV and other traditional media.  And net neutrality comes into play of course.
Rhiannon Apple

Groupon and Friends: Active E-mail Address Machines | ClickZ - 0 views

  • "If you think about it, people are renting out our list by being featured as a daily deal," said Julie Mossler, Groupon spokesperson. "They are getting access to our customer list for that one day. But we will never sell our customer data."
Rhiannon Apple

Retailers Embracing Mobile Check-Out 11/09/2010 - 0 views

  • And more than half (54%) of retailers surveyed indicated they'll be able to scan customer coupons directly at the point-of-sale from a user's mobile phone screen. Toys "R" Us, for instance, announced today that its stores nationwide now have the ability to scan mobile coupons and e-gifts at check-out.
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    Article discusses how retailers are using mobile devices for their associates to check customers out.  But also includes a stat on retailers being able to scan mobile phones for coupon, 54% say they are ready.
Simeon Spearman

Regional dialects are alive and well on Twitter: Slang terms like y'all, yinz, koo, coo and suttin predict location of tweet authors - 0 views

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    maybe it would make it easier to custom-tailor copy to a region
Rhiannon Apple

Wagner Skis on Cool Hunting - 0 views

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    A company that create customized skis using a sensor to track their skiing patterns
Simeon Spearman

Customer service greatness, as taught to us by PBS | RetailCustomerExperience.com - 0 views

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    Reddit people flashmobbing good causes is a tactic Brands should prob follow.
Greg Steen

Customer service on Twitter - 0 views

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    An example of it done by a person compared to an example from an automated system that interprets messages and automates responses.
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