Nobody likes self-checkout. Here's why it's everywhere - CNN - 0 views
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alomariee98 on 28 Aug 22It is really good to know that customers are not the only ones that experience issues with self-check-outs at the stores. They are machines that need to be maintained every so often. I have had my own experience with self-checkout and can see both sides of the story. In my experience which just so happened to be yesterday I did self-checkout in 2 different places. In one of them a customer tried to get away with theft by hovering the scanner over the item and not really scanning anything. In the other instance I kept getting the error message that did not let me keep scanning until the system reverted back to the scanning page. I get how it can be frustrating but I also see that sometimes it is the quickest option. Now with the pandemic like it says on the article some people prefer the no contact option and rather do the things themselves. This disruptive innovation just shows if there are stores that do not have it, they may fall behind because it has already become normal whether you use it or not. It gives people the choice whether or not they want to use it. Bad thing is that it does show less employees working on the floor because of these machines depending on the store. Now its a competition everywhere to have self check-out. An example I know of is the Disney Stores at Disney Springs and inside the parks. If you have the My Disney Experience app you can do mobile check-out without having to make a line for the register. Less contact with an employee.
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The machines are expensive to install, often break down and can lead to customers purchasing fewer items.
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higher losses and more shoplifting
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29% of transactions at food retailers were processed through self-checkout, up from 23% the year prior
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work from paid employees to unpaid customers
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was designed primarily to lower stores' labor expenses
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Customers scanned their items and put them on a conveyor belt. An employee at the other end of the belt bagged the groceries. Customers then took them to a central cashier area to pay.
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52% of shoppers considered self checkout lanes to be "okay," while 16% said they were "frustrating." Thirty-two percent of shoppers called them "great."
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required regular maintenance and supervision
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self-checkout leads to more losses due to error or theft than traditional cashiers.
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Other customers take advantage of the lax oversight at self checkout aisles and have developed techniques for stealing.
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Stores have tried to limit losses by tightening self-checkout security features, such as adding weight sensors
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It may simply be too late for stores to turn their back on self-checkout.
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It really is too late to turn their back on self-checkout. It is already part of the store and those who do not use it will get left behind. Sometimes self-checkout is faster but it can be a bit frustrating due to the error messages it may give you. After all, it is still a machine.
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Store owners have also seen competitors installing self-checkout and determined they don't want to miss out
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"It's an arms race. If everyone else is doing it, you look like an idiot if you don't have it,"
