Tech Innovations That Are Changing The Hospitality Industry - Social Hospitality - 1 views
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Technology has come a long way.
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the hospitality industry now looks for other ways to appeal to an increasingly “been there, done that, got the t-shirt,” not-so-easy-to-impress clientele. And cutting-edge technology seems to be the answer.
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Durham, North Carolina’s Sheraton Imperial Hotel and Convention Center, for instance, has introduced high-def, flat-screen LG televisions to its rooms.
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since providing guests with the same high-quality viewing experience they would enjoy in their homes, the hotel has improved its customer satisfaction rating by eight percent.
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Seattle Hotspot boasts rooms “with heat-detecting body sensors that indicate to housekeeping staff when a room is occupied…a 21st- century ‘do not disturb’ notice.”
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the biggest drain on hotel utilities is unnecessary heating and air conditioning and that the installation of energy controls throughout a property could “shed utilities costs without compromising quality.”
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A new initiative by the Four Seasons, however, involves an innovative new bed that enables guests to customize their sleep experience.
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hese beds include three mattress toppers that can be switched in mere minutes, offering a Signature, Signature Firm, or Signature Plush sleeping experience, and a Gel Touch Foam Center that absorbs extra heat in order to ensure maximum comfort.
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the Aloft Cupertino Hotel in Silicon Valley recently introduced its first robotic staff member, a butler named “Botlr.
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Botlr can be found delivering amenities to guests throughout the property donning his custom-fit butler uniform.
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Thanks to new innovations and advancements in current technology, hoteliers can provide guests with modern conveniences that surpass even their wildest dreams
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Nowadays, there is an abundance in advanced in-room features making their way into the world's most modern hotel rooms. Some of those inventions, integrated recently in some hotels in the U.S., are explained below. Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park, in North Carolina, offer its guests a better hotel experience through a TV with fast reboot time. This TV provides a top-notch television content and delivery, and has the latest high-resolution options and features. Due to its level of delivery that guests are accustomed to have in their own homes, it is expected for guests to feel more comfortable and homey during their stay. Hotel rooms in Loews Hotel 1000 in Downtown Seattle are equipped with heat-detecting sensors, which scans the room for body heat so that housekeepers don't accidentally enter the room. This high-end technology with an infrared signal scans the room to detect body heat and notes 'do not disturb' when occupied. It is particularly useful when guests forget to leave a sign when entering the rooms at night. Seems like the world's most advanced hotels are getting very creative with their in-room technology. Another example for that is the beds of Four Seasons Hotels which are customizable to guests' preferences, designed to support better sleep. Recently, numerous Aloft Hotels and Element Hotels across the United States feature their own robot butlers. With help of Botir, items can be easily delivered to the guests rooms within minutes. The purpose of using robotic assistants is to send a robot to deliver shampoo, toothbrush, toothpaste or so by the front desk. This way, the human hotel staff can serve customers personally when necessary. In my view, in the customer-driven hospitality industry, the use of in-room technology can make guests feel more comfortable and feel "at home". These new technologies have been helping the hospitality industry grow in innovative and tech-enhanced ways to deliv