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Hotels, Technology, & the Cybersecurity that Protects Them - Armor - 0 views

www.armor.com/...hotels-tech-cybersecurity technology security cyberattack hotel software tech business hospitality
shared by aguar024 on 11 Nov 19 - No Cached
  • Hotels, Technology, & the Cybersecurity that Protects Them
  • introduction of virtual assistants like Alexa in hotel rooms
  • biometrics for guest access into their rooms instead of the standard room keys
  • ...9 more annotations...
  • register your fingerprint at the front desk
  • mobile keys
  • hat’s most worrisome is the amount of information collected and stored by Internet of Things (IoT) devices, like these virtual assistants and the mobile keys solution. After all, personal data has always been a prized target of cybercriminals.
  • The 2018 Trustwave Global Security Report listed the hospitality industry as one of the top five industries subjected to network breaches each year. The more technology added to help guests also means the industry needs to think harder about how they store and protect their guests’ data. If a hacker compromises the technology or infrastructure environment where guest data resides, guests could have their personal data compromised.
  • the balance between usability and security for their apps and software is critical.
  • Consumers, who are most likely to be victims, have their share of responsibilities.
  • osting on social media about how fun a vacation is could notify attackers that your valuables are sitting at home unprotected
  • it’s the hotel’s IT infrastructure that’s usually the targe
  • Unfortunately, most hotels do not have a dedicated on-site cybersecurity staff (or even IT staff for that matter).
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6 Event Trends You Need to Know for 2019 | ITA Group - 0 views

www.itagroup.com/...event-trends-2019 security event technology hotel software solution tech business hospitality mobile
shared by aguar024 on 11 Nov 19 - No Cached
  • ways to engage attendees differently and encourage innovation and creativity
  • A great way to start is by changing up the facilitation or presentation style
  • some unexpected venues
  • ...10 more annotations...
  • Private lofts and businesses are starting to rent areas that would previously have been off-limits, which makes attendees feel like they’re getting exclusive access.
  • he popularity of eSports events is influencing event connections.
  • Create policies outlining inappropriate behavior,
  • se of voice and facial recognition will increase and will improve overall experience and engagement.
  • dding areas or just time where attendees can unplug from the event and allow them to process what is happening and reconnect, allows them to come back energized and engaged.
  • Many companies’ risk management plans cover terrorism and communicable illness, but more than ever, tech security and sexual harassment policies need to be included as well
  • 61% say they go to live events and tournaments to connect with friends they’ve met and play with online, and 41% said they attend to forge new relationships.
  • hannels to report issues, and protocol for staff on how to deal with allegations.
  • With the increase in vegan and healthier diets, there is an influx in looking for new ways of clean eating.
  • increase their sustainable operations.
  • aguar024 on 11 Nov 19
     
    In this article the writer mentions different trends and solutions to common situations on the event industry. From sustainability all the way to methodologies to avoid sexual harassment.

A 5-star POS that saves money & drives revenue - 0 views

started by keugent on 20 Nov 19 no follow-up yet
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Expedia Being Investigated for Conspiring With Hotels to Suppress Competition – S... - 0 views

skift.com/...hotels-to-suppress-competition hotel tech hospitality technology
shared by clonyr on 28 May 19 - No Cached
  • Expedia Group Inc. is under investigation by the Utah attorney general for allegedly conspiring with the biggest U.S. hotel chains to suppress competition in online travel booking.
  • Beginning in 2014, the hotel companies agreed to stop bidding on one another’s brand names in Google searches in order to avoid price competition.
  • TravelPass claims searches for hotels used to generate an open bidding process where companies could bid on keywords that included their own brand, as well as those of their competitors.
  • ...1 more annotation...
  • “The conspiracy has left in its wake an online travel booking marketplace characterized by deliberately limited information and high transaction costs.”
  • clonyr on 28 May 19
     
    TravelPass Group LLC raised a lawsuit with the Utah attorney general to investigate Expedia conspiring with Marriott, Hilton and other hotel companies to manipulate search advertising on Google. Under federal law it is illegal for companies to work together to harm competition. In 2014, hotel companies agreed to stop bidding but Expedia continued to coordinate and act as a go between for the companies and providing reports on compliance with the agreement.
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How a PMS Can Transform the Way You Look at Hotel Front Office Technology - 2 views

www.hotelnewsresource.com/article105518.html
shared by brobb009 on 30 May 19 - No Cached
  • how hotels can leverage a cloud-based Property Management System to empower front desk staff with the latest technology in the hotel front office department.
  • One of the biggest challenges that has plagued the hotel industry for centuries has been reservation tracking.
  • the best solution of any hotel that wishes to perfectly streamline the reservation process is a cloud PMS.
  • ...4 more annotations...
  • save on man-hours.
  • This is evidently one of the biggest advantages of moving to a cloud-based PMS.
  • automate and generate over 100 reports in a matter of minutes.
  • Updating rates and availability across multiple online channels following every reservation is a huge task.
  • brobb009 on 30 May 19
     
    This article discusses the benefits of a cloud based Property Management System (PMS) and its affects on the front desk staff. This technology automation feature has benefited hotels by saving man hours, decrease errors in rates and over booking, increased building customer loyalty, assisted in operational tasks, and reduced wait times for guest and staff communication.
  • tgood006 on 31 May 19
     
    This article was very interesting especially the section in regards to reservation errors. I worked in reservation and one the biggest things the hotels would tell us is we don't see the reservation and we have to force a reservation through our system and most likely cause a duplicate reservation to be made. If cloud PMS will have the ability to streamline reservation and cause less error that would be amazing to see.
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Blog - Hotel Tech Report - 1 views

hoteltechreport.com/blog New tech movements hotel networks PMS advanced
shared by chefaroy on 26 May 19 - No Cached
  • chefaroy on 26 May 19
     
    TVC, Australian based, got into the game in a big way by creating a 2 sided marketplace to break down barriers between companies, consumers, and suppliers. It connects hotels to future guests so the professionals can get back to what they do best. The network includes over 30,000 hotels. It is called SaaS Network. "Last year SiteMinder threw its hat in the ring with the launch of SiteMinder Exchange aimed at "breaking down the industry's notorious integration barriers, connecting hotel systems and applications through smart and simple connectivity."
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FBI Warns of Cyber Security Risk for Workers on Hotel WI-Fi | The National Interest - 0 views

nationalinterest.org/...isk-workers-hotel-wi-fi-170362
shared by lethannelson268 on 02 Nov 20 - No Cached
  • The FBI has now issued a warning that those working in that manner may face extra risk of being hacked, and that they should be vigilant about protecting their devices and information while working on hotel Wi-Fi
  • The Federal Bureau of Investigation is issuing this announcement to encourage Americans to exercise caution when using hotel wireless networks (Wi-Fi) for telework
  • accessing sensitive information from hotel Wi-Fi poses an increased security risk over home Wi-Fi networks
  • ...2 more annotations...
  • The report states that hotel Wi-Fi often has more lax security than other types of common Wi-Fi networks, and that attacks are frequently interested in obtaining guests’ information, including credit-card numbers, as well as business data
  • “Evil twin” attacks, in which hackers create fake Wi-Fi networks similar to those of the actual hotel, can also happen
  • lethannelson268 on 02 Nov 20
     
    This article highlights the need for hotel guests to be weary of the fact that the use of a hotel's Wi-Fi is not always secure. With more hotels opening up for guests to use their rooms and spaces as work offices, the FBI has stated that with the limited cyber security that hotel Wi-Fi has, it is possible for hackers to create fake Wi-Fi networks and steal or damage guest data. The article makes it known that it is much safer to use the network at home, that that at a hotel.
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MGM Resorts falls victim to data breach | PhocusWire - 1 views

www.phocuswire.com/MGM-Resorts-breach mgm resorts falls victim data breach
shared by khadija2050 on 14 Jul 20 - No Cached
  • MGM Resorts International is the latest travel brand to suffer a security attack involving customer details, in an incident that took place last summer.
  • Details of the incident were uncovered last week by ZDNet, which says the personal details of more than 10 million customers were shared on a hacking forum.
  • “unauthorized access to a cloud server.”
  • ...6 more annotations...
  • He adds that companies should also monitor for leaks of the data.
  • a dark web monitoring specialist, says this kind of incident can be avoided by regularly checking who has access to cloud-based servers:
  • “confident that no financial, payment card or password data was involved in this matter."
  • “This incident also highlights the importance of speed when mitigating digital risk; watermarking data with unique synthetic identities can enable organizations to detect these threats immediately and be the first to find out if their data is available online, before someone else does. Setting up email listeners for these watermark identities can detect a breach before the data is shared online, if the hacker is testing for valid addresses.”
  • advises that the same security levels for data on premise need to be in place for what is stored in the cloud.
  • It’s a near-universal challenge for enterprises: the move to hybrid environments and more complex, fragmented networks makes it even harder to keep control. Without consistent policies you can pretty soon have a tangle of security gaps and compliance violation
  • yijingyang on 14 Jul 20
     
    MGM Resorts falls victim to data breach last summer, more than 10 million customers' information were leaked out. It was took place through "unauthorized access to a cloud server." However, specialist said this breach can be avoided by regularly checking and monitoring. Also, specialist advised that MGM also need to take same security levels for data on premise in their could.
  • hankunli on 23 Jul 20
     
    It was reported that MGM Resorts fell victim to a data breach on a cloud server but not much critical guest information was leaked out. Experts said that this kind of breach can be avoided by checking who was able to access the server regularly. Also, the company needs to monitor data to find out the leakage earlier than anyone else. Monitoring the data stored on the cloud should also be as important as those stored on-site.
  • khadija2050 on 02 Nov 20
     
    the article gives details about a data security breach that the company was a victim of and how information of 10 million customers were shared .
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Event Registration: 4 Best Practices to Increase Attendance - 0 views

www.corbinball.com/...actices-to-increase-attendance
shared by yvenisem on 06 Nov 20 - No Cached
  • They want digitized solutions and fast responses. 
    • yvenisem
      yvenisem on 06 Nov 20
       
      The way of the world now
  • our online registration page represents the face of your event and is the main factor in whether people are signing up or not.   
    • yvenisem
      yvenisem on 06 Nov 20
       
      absoulutely, visuals are everything
  • your event and its registration page should accurately reflect your organization’s branding and mission.  
    • yvenisem
      yvenisem on 06 Nov 20
       
      same goes for smaller events like weddings where the bride and groom are known to love vertain things
  • ...3 more annotations...
  • with the ability to customize your event registration form, you can also take advantage of dynamic reporting tools. T
    • yvenisem
      yvenisem on 06 Nov 20
       
      Customizing is essential for people to understand what the event is going to be about and know what to expect
  • However, with a personalized and streamlined registration process, individuals are more likely to complete registration.
    • yvenisem
      yvenisem on 06 Nov 20
       
      This is true, but it can make it harder if you have to send this to hundreds of people
  • our best bet will be ensuring that your event registration software has an integrated payment processor.   
    • yvenisem
      yvenisem on 06 Nov 20
       
      100% AGREE WITH THIS
  • yvenisem on 06 Nov 20
     
    This article goes over the most important aspects to consider when using registration software for an event. One of these include making sure to use apt branding. The second is to make the questions being asked of attendees more customized. The third is to personalize the entire process The fourth is to make sure that there is a way for people to pay on the software.
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The Truth About Cloud POS vs. Traditional POS | PointOfSale.com : - 0 views

pointofsale.com/t-cloud-pos-vs-traditional-pos
shared by jessielee214 on 17 Sep 20 - No Cached
  • The Truth About Cloud POS vs. Traditional POS
  • Point of Sale (POS) technology has made significant strides in the last decade
  • However, there still seems to be confusion as to what cloud POS does or does not mean.
  • ...10 more annotations...
  • The Real Difference Between Cloud POS and Traditional POS
  • all of the data is stored on a local server at the business. That means the business owner or manager must be present at the physical location to view reports, make changes to the menu, or any other task involving the point of sale software.
  • DatabaseDatabase selections were limited. You had Visual Basic, C++, or Delphi to develop in. POS software companies had to pick a database structure and wrap their entire product around it.
  • Programming LanguageThe software company’s developers had to pick a programming language and standardize it across the entire application.
  • Operating SystemAn Operating System (OS) had to be chosen to execute the tasks and commands of the software. At the time, Windows was the only OS with meaningful market share and the reason why many legacy systems were built using Windows.
  • Cloud POS solutions have had a very different evolution. Most started as tech companies with zero customers, no legacy source code or database, and little knowledge of the industry they were trying to serve. That lack of knowledge regarding the mission-critical nature of a POS system is a big reason why some of the young cloud POS offerings haven’t gained traction in much more than a juice bar or niche boutique. Not to mention, their customer support often leaves a lot to be desired.
  • When it comes to cloud POS architecture, POS data is stored on a hosted server in a remote location (“the cloud”) and accessed via an internet connection.
  • Everything is web-based and app-driven these days, so using a web browser to run your back office from anywhere certainly makes more sense than physically going to the store and sitting down in front of the computer. Cloud POS systems also eliminated the in-store server configuration leveraged by legacy software and replaced it with a cheaper, easy-to-manage server in an offsite datacenter.
  • The Hybrid Approach With Future POS
  • Future POS has put their efforts into transitioning their database and creating a web-based (cloud) back office, so business owners and managers have the best of both worlds. The stability, reliability, and feature-rich software along with the real operational freedom that comes with cloud technology.
  • jessielee214 on 17 Sep 20
     
    This article talks about what is different between cloud POS and traditional POS. And what innovation about future POS is. The future POS is the system combine traditional and cloud POS, which decreases the risk of both negative sides.
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Touchless Digital Menu System For Restaurants Launched - 0 views

www.prnewswire.com/...urants-launched-301063579.html technology Hospitality hotel software business Tech travel solution menu system restaurants
shared by Lymaris Collazo on 19 Sep 20 - No Cached
  • The Interactive Firm, a premier provider of full-service social media marketing and guest reputation management services today, announced the launch of MyMenusOnline, its new touchless digital restaurant menu system.
  • With MyMenusOnline restaurant guests simply scan a tableside QR code or NFC tag to view the restaurant's menu on their own mobile device. The system is meant to replace traditional printed menus and eliminates concerns in potentially passing germs between in-house dining guests handling the same menus.
  • MyMenusOnline is managed and updated by the restaurant via any mobile device, tablet or desktop PC. All changes are pushed out to consumers in real-time, ensuring "daily specials" are always up to date.
  • ...3 more annotations...
  • MyMenusOnline is 100% web-based and mobile optimized and there is no need for any app download.
  • Guests can also save restaurant menus to their mobile device home screens for future access.
  • "According to a recent COVID-19 report published by the  National Restaurant Association, restaurant operators that are getting ready to reopen will need to consider how they operate under much stricter sanitary guidelines," said Vallauri. "Some industry experts are calling for one-time-use disposable menus, which is sure to increase the operating costs for restaurant owners. With MyMenusOnline, we take that cost out of the equation."
  • Lymaris Collazo on 19 Sep 20
     
    Consumers behaviors have changed due to Covid-19. They demand more sanitary practices on places. One of the things of the 'new normal' lifestile is e-menus. The Interactive Firm has launched MyMenusOnline which is a touchless digital restaurant menu. With MyMenusOnline consumers simply scan with their phones a QR Code to view the restaurant's menu. Besides the digital menu presented by the professor in the discussion, this could be the future of menus in restaurants.
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Corporate travel distribution is broken - now some blame the GDSs | PhocusWire - 0 views

www.phocuswire.com/the-beat-live-2019-ndc travel distribution
shared by khadija2050 on 21 Sep 20 - No Cached
  • , NDC and retailing in the corporate space is the simplification of the traveler’s experience.
  • the traveler buys their fare here, their bag there. Why can’t that all be wrapped up in one bundle and sold at the point of sale for the corporate traveler
  • “It eliminates expense report nightmares
  • ...16 more annotations...
  • The consensus among panelists was that the GDSs have been slow to advance the technology needed to help airlines achieve their distribution goals with NDC.
  • h a gun to their head.
  • customers simply want access to content
  • Our role is to use our size and influence to talk to GDSs, get them to the table, to airlines about how do we move forward.
  • The distribution model is broken, and airlines are signing GDS contracts pretty much with a gun to their head, and I don’t think that’s a healthy or sustainable way
  • But the longer we cling to this old model that’s been around forever and doesn’t work
  • The distribution model is broken, and airlines are signing GDS contracts pretty much wit
  • They’ve been very slow to advance their technology. When NDC becomes a commercial issue, that’s not what [NDC] is
  • GDSs are realizing, you better catch up or you’re going to be in trouble.”
  • has been slow to meet the needs of the end traveler, and it’s up to those in the industry to scrutinize whatever is blocking that path.
  • the GDS doesn’t acknowledge products, it’s hard to build.
  • The customer is suffering. There are products created for their benefit they cannot see and cannot buy
  • It’s not just about shopping, not just about selection
  • “We have to do it in a way where the whole process can be effectively managed for the traveler/buyer. Different suppliers are going at different paces. What we don’t want is an inconsistent experience for the end custom
  • With airlines having different capabilities and services and moving at different speeds, and the GDS having to do individual implementation for each, it becomes more complicated.
  • You did shit across the last decade. The GDS playbook for the past 10 years was, ‘What if we sit here and do nothing and see if it goes away?’ Now airlines have some success, and now your hand is forced. You had ample time to do it
  • khadija2050 on 21 Sep 20
     
    the article highlights the expectations of the airlines and travel management companies from the GDS system and showcase what kind modifications can be made to better the service.
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How AI is Trimming the Fat in Foodservice :: Hospitality Trends - 1 views

www.htrends.com/trends-detail-sid-112357.html
shared by jordanfernandez on 14 Sep 20 - No Cached
  • From reducing food waste to predicting what customers will order, artificial intelligence is already streamlining the restaurant business – and this is just the start.
  • At American chain BurgerFi, self-ordering kiosks use AI-powered facial recognition to suggest menu items to returning customers.
  • Restaurants will also need to invest in upskilling staff to ensure they understand the technology and can use it successfully to get the insights they need.
  • ...3 more annotations...
  • At Starbucks and McDonald’s drive-throughs, AI analyses the time of day, weather and individual store transactions to customise digital menus. Fast-casual chains such as by CHLOE and Buffalo Wild Wings streamline their online experience with AI that manages website reservations and pre-orders for those lunching on the clock.
  • et with food waste an industry-wide issue, spending on AI to reduce the amount thrown away could slash the budget: research from resource efficiency charity WRAP found that on average, for every $1 restaurants invested in reducing waste, they saved $7 on operating costs.
  • “Customer expectations have gone through the ceiling,” says Moulds. “AI will segment the foodservice industry further, enabling fast, automated service at one end, while allowing other restaurants to offer the tailored experience people are seeking out.”
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Electronic Waste: A Growing Concern in Today's Environment - 0 views

www.hindawi.com/...474230
shared by yvenisem on 28 Sep 20 - No Cached
  • Over the past two decades, the global market of electrical and electronic equipment (EEE) continues to grow exponentially, while the lifespan of those products becomes shorter and shorter. Therefore, business as well as waste management officials are facing a new challenge, and e-Waste or waste electrical and electronic equipment (WEEE) is receiving considerable amount of attention from policy makers.
    • yvenisem
      yvenisem on 28 Sep 20
       
      From this we see technology market is progressing to grow however the lifespan of these items lessesns. In turn, this creates a problem for those that work in the waste managemnent sector and calls for politics to get involved.
  • e-Waste has raised concerns because many components in these products are toxic and do not biodegrade easily if at all.
    • yvenisem
      yvenisem on 28 Sep 20
       
      Besides contributing to landfills e-waste can also contain many toxic chemicals. I know that mercury and other harmful chemicals can are common in electronics.
  • Most developing countries lack the waste removal infrastructure and technical capacities necessary to ensure the safe disposal of hazardous waste. And e-Waste has been linked to a variety of health problems in these countries, including cancer, neurological and respiratory disorders, and birth defects
    • yvenisem
      yvenisem on 28 Sep 20
       
      One of the biggest issues is that developing countries do not have the resources or infastructure to properly dispose of e-waste. I know that economics play a huge roll in this issue as 3rd world countries are often used as dumping places for 1st world waste, and these problems are not being addressed because of sytematic limitations. The health concerns are also staggering, they include: cancer, birth defects etc...
  • ...2 more annotations...
  • However, even with these regulations, all hazardous materials that are used in newly manufactured products cannot be fully controlled, and management of e-Waste within the supply chain cannot be fully addressed.
    • yvenisem
      yvenisem on 28 Sep 20
       
      From this we can see that even with additional policies enacted they are simply not enough to address the e-waste issue. In my opinion with a issue this severe more drastic measures should be taken considering the options that have been exacterbated.
  • For e-Waste management systems, some of the most successful examples can be found in countries such as Switzerland and the Netherlands [16 D. Sinha-Khetriwal, P. Kraeuchi, and R. Widmer, “Producer responsibility for e-waste management: key issues for consideration—learning from the Swiss experience,” Journal of Environmental Management, vol. 90, no. 1, pp. 153–165, 2009. View at: Publisher Site | Google Scholar See in References ]. Experience of the Swiss e-Waste management system is shown as an example in this paper. Generally, the Swiss e-Waste management system can be viewed as an ERP-based system, where each stakeholder has their own clear definition of role and responsibilities as shown in Table 4.
    • yvenisem
      yvenisem on 28 Sep 20
       
      Here we see that more sucessful applications have been implemented in Nordic countries. The author goes into further detail about the techniques used by these countries.
  • yvenisem on 28 Sep 20
     
    The main point of this scientific report was to demonstrate how e-waste is becoming an issue and why the current structures in place today are simply not enough to overcome this issue. The author goes into detail the common issues with e-waste: hazardous materials being disposed of incorrectly, the side effects e-waste has on human and environmental life, how current infrastructures in 3rd world countries are not able to keep up with the waste load, why certain policies aren't enough and how new techniques such as the ones being applied in Nordic countries may be the answer to the issue. Ultimately the author makes the argument for why it is an issue, how the issue is growing, and presents alternatives on how to better tackle the e-waste issue.
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5 Technologies Hotels Should Be Investing Into For 2020 | By Andrew Metcalfe - Hospital... - 0 views

www.hospitalitynet.org/...4096395.html
shared by sanchezgema_ on 13 Apr 20 - No Cached
  • A recent study of 2,000 people conducted by Guestline, looked how people book their hotels and the factors involved in room cancellations. It was found that over a quarter of people take into high consideration the quality and detail of a hotel's website (such as photographs and information) before making a direct booking online1.
  • Investing money into your websites simplicity in all stages of the guest journey will help acquire traffic, increase conversion rates and drive more people to book direct. The simplicity of website use (including less re-directs) will result trustworthiness of the potential customer. Hotel management may also find reporting efficient with less redirect windows to consider.
  • An investment in secure payment gateways protects the data of hotel guests, and the hotels credibility. For example, if a guest was to see the wrong value on an invoice, they may become wary of how secure that hotel's payment system is and look elsewhere. A secure payment gateway also checks in advance whether the credit card exists and is covered which could reduce chargebacks. This way, the hotelier can make sure that the booking via the credit card is genuine and at the same time protect the guest's data.
  • ...8 more annotations...
  • Carefully choosing the right time to upsell a guest's hotel booking is crucial to a hotels' additional revenue stream. After a booking has been made there is a fresh window of opportunity to upsell, as guests will reflect on their budget spend and perhaps feel there is room to spare on extra luxuries and see what they may be missing out on.
  • Having all the data in one system makes presenting and acting on the data much more effective. For example, Amazon don't deliver packages 100% of the time but the rest of the experience they control, making it so easy for people to buy from them. Hotel systems will need to move this way in order to provide similarly strong guest experiences." Says Andrew
  • Consumers are becoming accustomed to self-service systems as they appear across retail, leisure & transport industries. Another study, suggested that guests favour hotel self-service check-in's as it provides a faster service, results in more privacy and waiting time/lines are much shorter3. Hoteliers could consider how their core data system might be centralised as much as possible in order to make it a less complex & more efficient guest journey from booking to check in. Technology such as guest portals can be efficient for customers to retrieve their invoices quickly and will centralise all the data for the hotelier.
  • Omni channel platforms enable you to centralise operational systems, take back control of your revenue flow and transparency of guest data, so hotel management can focus on creating the best experience for customers.
  • In a recent survey of 2,654 consumers by the Travel Leaders Group, 78% of respondents said they would like to see self-service kiosks more widely available for check-in2.
  • many of these will create options to drive people to your website but also more competition. If you can show your offering more easily, make booking slick and then integrate it to an onsite experience it will encourage guests to use you for converting their search to a reservation.
  • Upselling is an important aspect of hotel revenue
  • Hotel payments have adjusted to new legislation and as the move towards a more integrated guest experience aspects through check-in and checkout, invoice retrieval march on the payment aspects will have to dovetail seamlessly and accurately.
  • salmanalabiooani on 13 Apr 20
     
    This article talks about the 5 technologies hotels should be investing into for 2020 in order to stay competitive. The technologies are website simplicity, upselling tech to boost profitability, secure payment systems to increase consumer confidence & credibility, self service and automated check-in, and an omni platform which centralises operations.
  • jeanique13 on 08 Jul 20
     
    Hotels are taking new major steps into tech integration as more and more developments are constantly being requested by guest and made by property owners. These I.T investments can help these properties majorly and help increase guest satisfaction. One advantage that many companies can use is it up selling aspect to help push sales. Investing in secure payment options helps with data security and gives the hotel credibility.
  • sanchezgema_ on 25 Sep 20
     
    -Website simplicity -Upselling technology to boost profitability -Secure payment systems to increase consumer confidence and credibility -Self service and automated check in -An omni platform which centralizes operations -In a 2,000 people study, a quarter of people take into high consideration the quality and detail of a hotel's website before making a direct booking online. -Website simplicity acquires traffic, increases conversion rates and drives more people to book direct. -Upselling can happen subsequently through nudge marketing via emails, push notifications of even on arrival at the hotel. -Investment in secure payment gateways protects the data of hotel guests and the hotels credibility. -Also checks in advance whether the credit card exists and is covered which could reduce chargebacks. -In a survey of 2,654 consumers, 78% of respondents said they would like to see self-service kiosks more widely available for check in. -Self check in is faster service, more privacy, and waiting time/lines are much shorter. -Omni channel platforms enable you to centralize operational systems, take back control of your revenue flow and transparency of guest data, so hotel management can focus on creating the best experience for customers.
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The New Normal For Hospitality - 0 views

facilityexecutive.com/...the-new-normal-for-hospitality
shared by yvenisem on 22 Nov 20 - No Cached
  • Valet may be replaced by self-parking and a guest may not see a bellman rushing to grab their bags as they enter through the automatic doors already wearing compulsory face masks. All staff will be masked up, and many will wear disposable gloves for additional protection. Guests will probably skip the front desk as they have already chosen a room online and prepare to stand on the outline of socially distanced feet or lane markers in front of the elevators.
    • yvenisem
      yvenisem on 22 Nov 20
       
      Change in the way we do things, less interaction
  • Guests will also be greeted by the welcome addition of extra towels and toiletries in the bathroom to avoid the need for room cleaning and turndown services during their stay. This is both a cost saving and hygiene effort though there have been several anecdotal reports that, counterintuitively, guests have recently pushed back on this economy. Service has long been the cornerstone of hospitality and old habits (or expectations) are still highly valued by guests.
    • yvenisem
      yvenisem on 22 Nov 20
       
      This may change the way the hospitality industry functions long-term.
  • Gone will be the generously appointed buffet, most likely replaced with a boxed preparation or a grab-and-go option.
    • yvenisem
      yvenisem on 22 Nov 20
       
      Unfortunate because this can reduce interaction and quality of stay
  • yvenisem on 22 Nov 20
     
    This article goes over the "new normal" of the hospitality industry and shows a somewhat grim future for the hospitality industry. This pandemic has made it so that the industry know for exemplary customer service is somewhat prohibited from what it is known for. No more valets, no more greeting front desk agents, no more waiting in a buffet, etc. It's a sad reality, but there is no reason to believe that this will be how we will be forever.
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50 Facilities Management Tips and Best Practices - Camcode - 0 views

www.camcode.com/...gement-tips-and-best-practices facilities management tips best practices practices
shared by khadija2050 on 23 Nov 20 - No Cached
  • Cut night site lighting. “Depending upon how your site lighting is operated and circuited, you can create an ‘economize mode’ for overnight when the site is at its lowest occupancy. Keep perimeter site lighting on around your property and all entrances and main drives lit.
  •  Replace older lighting with LEDs. “Memorial Sloan-Kettering Cancer Center chose LEDs to replace existing lighting in a parking garage open 24/7, halving the garage’s power consumption. Meanwhile, Mediapolis Community Schools in Mediapolis, IA, also embarked on a retrofit of LED exterior lighting.
  • Implement a sustainable facility design plan. “Sustainable design is more attainable and affordable than it’s ever been, especially when you think in terms of years instead of days and weeks. It’s also worth noting that sustainable design is very well favored among the public, which is an extra incentive for companies interested in reinforcing their reputation as socially responsible and environmentally concerned
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  • Know the total cost of all facility work done both directly and indirectly. “To the untrained eye, the facilities maintenance arm of a business appears to be a black hole of cost. The costs of these FM services add up, and unless discrepancies arise, that is where most of the business analysis ends. However, facilities maintenance managers, who are privy to all of the nuances that make up eac
  • h work order, understand the complexities and overhead involved in this sector of business.
  • Consider less obvious improvements that impact facility energy use. “Some energy-related projects will be more or less hidden from the users and primarily pursued to reduce energy demand, such as chiller and fan-unit upgrades. Such projects may end up providing the building users with better temperature control, but this is not the primary goal of the upgrade
  • Operational changes such as reducing the hours of HVAC and lighting operation, and changing setback temperatures, which require very little expenditure (if any at all) do not directly affect user experience, but can produce large reductions in electricity loads. In general, working with the building operations team to reduce energy use can produce impressive reductions in loa
  • his allows building and facility management professionals to determine whether the cost to improve a particular element of a building or a system in it against the cost savings over the same period. If the cost of an upgrade over its lifetime offers an advantage over the building operational costs it will save, then it’s generally considered a good investmen
  • “Finding the right suppliers to maintain your facilities can be difficult and time-consuming. From janitorial services, to groundskeeping and maintenance supplies, ensuring suppliers are providing apples-to-apples quotes, developing contracts with clear service levels, and validating that supplier quality
  • “Boilers today can reach efficiencies of up to 96 percent using condensing technology; however, a typical building, including new buildings, uses atmospheric type boilers which, for all intents and purposes, are only slightly more advanced than a science lab Bunsen burner. This technology is reliable and it works, but it is expensive to operate
  • An energy audit systematically identifies and develops opportunities to help reduce energy use in an institutional or commercial facility and, as a result, decrease building operating costs. Focusing the audit is imperative for maintenance and engineering managers.
  • “Commercial kitchens are high energy users, consuming roughly 2.5 times more energy per square foot than any other commercial space, according to the US Environmental Protection Agency (EPA).  Of that, as little as 40% is used in the preparation and storage of food, says the UK’s Carbon Trust; much of the wasted energy is dispersed into the kitchen.
  • All commercial buildings are insulated; building codes make it mandatory to insulate up to  a certain level. Unfortunately, because most buildings are put up under strict guidance to budgets, they are usually put up with only the minimal amount of insulation
  • Develop performance measures for your PM process with an emphasis on measuring the amount of PM that is work completed compared to all other work. Total PM hours should be the highest percentage of all the department’s maintenance work. This goal might seem impossible, but over time, it is very achievable
  • “Preventative maintenance is all about planning, plain and simple. Every piece of equipment or machinery at your disposal or under your care should have a schedule of what type of maintenance it requires and when it requires that check-up.
  • “Failure modes are defined as “how something fails.” Let’s use a flat/membrane roof to show an example of what a failure mode is. On a flat/membrane roof, one failure mode may be “penetration of roof membrane,” and the causes of this failure mode could be many. Knowing the failure mode(s) of a specific maintainable item such as a membrane roof and its causes can be key to early detection of roof failure (not meeting the intent of the end user) so the repair can be made before it affects an operatio
  • “Catch small problems now before they become big ones. Addressing small details can add up to huge improvements in appearance and functionality. Ask your facilities services provider, janitorial company
  • You may schedule preventive maintenance based on meter readings on an equipment. However, equipment meters usually do not differentiate between work time and idle time
  • Greasing the rack and pinion of a beam saw, for instance, can cause grease and saw dust to solidify inside the gears over time, eventually preventing them from moving. If you’re unsure which tasks are beneficial to each piece of equipment, ask your equipment representative.”
  • Having spare parts and supplies around the time of a major preventive maintenance schedule is absolutely critical. Asset management software allows you to check the availability of the spare parts for dates when the work orders are due. This report can help you identify parts that are insufficient for the required work orders in the future. If you know which parts you are falling short on, you can order them in advance from suppliers rather than waiting till re-order limits are reached
  • “Appropriate repetition and reinforcement are necessary. The average person is bombarded with more than 300 messages while at work, and multiples of that outside of work, Finney says. Getting a message to land with an audience might take as many as 12 repetitions, in some cases, he says
  • Let’s get together: when you’re designing your facilities, design social spaces for your employees. These might be lunch or break rooms, games rooms, gyms, or even community gardens.
  • While other managers may work to manage clients or staff, your job is to manage facilities and all that occurs in them. Your corporation’s physical assets are just as important as your human resources, and you are the expert in this field. Whether it’s collating data or contributing to the organization’s bottom line, your input is a valuable part of corporate decision-making
  •  “Workplace inclusion has to be clearly defined before any initiatives can be pushed forward. One useful definition of an inclusive office is a workplace in which all staff are treated with respect and have equal access to resources and opportunities. Facility managers should build on this high-level description to create an idea of what concepts like equal access, diversity and fairness look like in their own facilities
  • Space costs money. Knowing that we are moving towards a working environment consisting of virtual or mobile workers, investing time in developing new workplace designs that can suit these new ways of working while increasing space utilization rates can result in impressive cost savings
  • Performing facility maintenance and engineering tasks is like sailing among icebergs. What technicians can’t see will sink them — or their facilities. Thermal imaging technology gives technicians the ability to see the unseen, making it easier to spot failing motors and electrical components,
  • This concept is broadly used to describe our attempt to formally identify in-house talent in many of our labor shops. We identify talent through a competitive selection process based on potential vs. skills and promote our selected personnel to the worker and helper level while training them to achieve appropriate full mechanic level with associated certifications/licenses
  • This directly leads to the client receiving a more fit-for-purpose solution and ultimately receiving greater value which grows a greater relationship.
  • In other words, there has to be a compelling reason based on our mission for why we would submit budgets for anything.” By presenting specific information on how and why you’ve chosen your budget numbers, you can help the C-suite see that your budget is well within reason
  • When you automate the work order process, you remove human error associated with it. Essentially, you’re taking the people out of the process and ensuring nothing gets missed or overlooked
  • “There are many different software options out there than can aid FMs in organizing and streamlining their everyday tasks. This ranges from software designed to help manage all maintenance activities to logging and tracking facility visitors for security purposes. 
  • uch smart sensors, operating costs are dramatically reduced, productivity is enhanced, and occupants’ comfort is improved.
  • “One of the most exciting features of Facilities Management software is the ability to manage heating and cooling remotely, or set a programmable thermostat to move set temperatures up or down throughout the day. Facilities planners love the ability to analyze and explore energy use from heating and cooling systems
  • “Maintenance and facilities administration systems must frequently abide by national and global regulatory requirements. All maintenance administrators face occasional random or audits inspections by regulatory authorities. Maintenance software enables you to prove regulatory conformity and decrease the amount of paperwork and preparation that is needed for an audit.
  • KPIs allude to opportunities and errors in your company. Paired with the Internet of Things (IoT) and energy management systems, KPIs can be used to highlight missed maintenance tasks, greater traffic area of your business or problems with machinery
  • “Closely monitoring energy and water use to reduce building-operating costs is another benefit. By allowing owners to monitor and analyze the performance of multiple systems—air-conditioning levels, lights on automatic dimmers, water usage
  • “A feature that’s gaining a lot of ground is using facial recognition technology to let people in and out of the building. It’s more secure than key fobs or cards, and unlike cards and fobs, you can’t forget your face at home. It’s like batting a triple, or killing three birds with one stone
  • You cannot do your job properly without the correct information. If you don’t have proper records on the state of your facilities, you can’t do your job as a facilities manager.
  • “A surprising number of facilities managers have no true system in place for managing their space.  More than a quarter of everyone interviewed – 28 percent –
  • . It may help significantly with compliance with various industry standards, such as HIPAA in the healthcare industry and Sarbanes-Oxley in the financial field. It can help to document best practices for avoiding accidents, or in the worst case scenario,
  • This method identifies how critical a piece of equipment or maintenance task is to your business and will ultimately show you where it should land in your prioritization process
  • Smartsheet is a spreadsheet that you share with your co-workers, but its features go far beyond Excel. This tool combines the traditional spreadsheet with project management tools, templates, and forms and allows you and your colleagues to access spreadsheets on mobile devices and work on them collaboratively
  • The business world is increasingly embracing a larger remote workforce. Offices are used as areas to collaborate, develop, and design new ideas. The day-to-day work can be, and often is, done from home
  • “Another possibility for cutting costs, say experts, is not just moving staff around, but moving work around also. This means carefully examining all outsourcing contracts to see if they can be scaled back and the work completed by in-house staff
  • “Verify assets from a minimum of two data points, such as the barcode and the item’s serial number.
  • After collecting data and developing a maintenance schedule for your assets, you need to plan for the long-term maintenance of your asset inventory
  • However good asset management and maintenance planning is, there comes a time when an asset reaches the end of its useful life and should be disposed of.
  • “If you’re trying to get a handle of your documents, the first thing you should do is an asset assessment. Detail the condition of all the main equipment and systems, and document those conditions
  • Strategic asset management integrates key relationships between planning and delivery activities.
  • Maximize your use of vertical cubic footage by placing seasonal products or those that move less frequently in harder-to-reach vertical storage areas
  • khadija2050 on 23 Nov 20
     
    the article highlights how companies can benefit from sustainable design and gives tips on preventive maintenance
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How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...How-IT-Can-Go-Green78245 hospitality IT green travel
shared by Panpan Xie on 07 Feb 12 - No Cached
  • In the world of information technology (IT), the green movement is taking shape. There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices. Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste). Therefore, we will need to look at situations and technology usage via multiple lenses to try to assess the net impact to determine if the outcomes are truly desirable and positive versus negative. This often requires asking tough questions and looking for possible unintended consequences before decisions are being made
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • In order for tourism to prosper, we cannot afford to let our environment erode.
  • Jiaqi Xu on 07 Feb 12
     
    Green information technology(IT), referred to as green computing, is a term used to describe the application of automated resources in an efficient manner. Green IT originates with system manufacturers producing environmentally friendly products and encouraging users to adopt eco-friendly practices such as reducing paper usage through minimal printing, operating more efficiently with power management,and exercising proper recycling habits.As global information technology environmental standards continue to expand, it is highly likely that guidelines governing product life span, power consumption and recyclable resources will be in the forefront.
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  • anonymous on 13 Feb 12
     
    This article shares how IT is going green in several areas including hospitality. It speaks to digital marketing, e-waste, and appealing to employees to aid in using technology responsibly. The use of energy saving techniques and energy star products.
  • Tamara Lang on 31 Aug 12
     
    As our natural resources are being depleted rapidly and technology is changing faster than ever resulting in mountains of "e-waste", I believe the IT industry should focus a vast amount of their efforts in the area of sustainability or going green. In the hospitality and tourism industry maintaining natural resources and cutting down on the consumption of water, energy and paper is an IT issues that we can all support. The focus of this article was about revealing opportunities where IT can go green. Sustainability is good for the environment, the viability of the hospitality industry, the guests, and the bottom line. According to the article, IT leadership needs to take "a leadership role in helping their organization to adopt sustainable practices". Some of the areas where IT can look at going green are as follows (information taken directly from the article): * Using IT responsibly and effectively to reduce energy, water and paper consumption * Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization * Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts * Digital marketing practices * Marketing strategies to report and promote green practices A commitment of time, money, and resources will be required from all levels of leadership in order for green IT projects to work. Companies have to educate their employees and guests to create awareness, implement practices such as energy audits, device shut downs to force people to use media, and give rewards to get the buy in. Even though the payback of green initiatives may take a long time, the upside is that you are being environmentally conscious and doing the right thing.
  • Michael Anthony on 31 Aug 12
     
    I highlighted in blue the sections I was most interested in, I found the passage about reducing faxing and photocopying to be most interesting. There is no reason to be so reliant upon these when you can send attachments through your smart phone. Hotels and other properties can unplug these machines to save money on the electric bill. There are otherways to be paperless, for example.The article I spoke of was about how hotels can limit the need to priint itemized bills and reciepts, all charges can be posted right to the mobile app on the smart phone. The mobile app on the smart phone will even unlock and lock your room doors and allow enterance to the spa and fitness center. There won't be a need for plastic room keys anymore either.
  • Panpan Xie on 07 Feb 13
     
    In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.
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Your Hotel Operations Will Fail Without Tech - 0 views

hoteltechreport.com/...hotel-operations
shared by nellyvero71 on 18 Jun 20 - No Cached
  • Running a hotel is no easy task and hotel operations are insanely complex. Between managing rates and reservations on dozens of channels, keeping your teams in sync across multiple shifts, assigning rooms across various room types, and, most importantly, ensuring that guests are happy, there are a lot of opportunities for things to go wrong
  • With a property management system in place, the front desk agent can find the guest’s booking in just a few clicks and immediately see the guest’s history, preferences, and reservation details. From there, the agent can check the guest in or out, move them to a new room, extend their stay, change their payment method, and more in seconds.
  • A modern cloud based property management system like Jonas Chorum sits at the center of reservations processes and acts as your property's single source of truth with regards to inventory management.
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  • Without a modern PMS you risk poor connections with key systems.  A bad connection with your channel manager could lead to overbooking and a weak connection with your RMS means that you are likely losing revenue from inaccurate pricing.
  • A modern cloud based PMS like Jonas Chorum also helps your team collaborate on reservations.  Your call center agents can quickly access and manage current bookings.  Your sales team can check to see which inventory is available and can be promised to new groups.  Your front desk agents use the PMS to create last minute walk in bookings.
  • A good property management system not only makes basic hotel operations more efficient for your front desk team, but it also allows the check-in process to be a positive part of the guest experience.
  • With the right hotel technology, you can make every department more efficient, streamline your basic hotel operations, delight guests, keep your property in tip-top shape, and even increase your RevPAR. Without it, your hotel could suffer from overworked staff, dissatisfied guests, and even physical damage.
  • Financial software can not only keep your finance department sane, but also help you uncover trends that can prevent your hotel from losing money. 
  • Good finance technology can save your accounting team from a mountain of work by automating payroll, creating invoice templates, and even compiling reports on the hotel’s financial activities.
  • Revenue management software does the heavy lifting for you by analyzing market trends to recommend the best rates for your hotel, which prevents you from leaving money on the table.
  • The engineering team needs help from other departments (especially room attendants and front desk agents) and from technology to receive, action, and track service requests.
  • Engineering software allows hotel staff to submit service orders that can be actioned by the maintenance team, ensuring that nothing gets overlooked or forgotten. The engineering team can even access these systems from their smartphones, so if an urgent service request comes up, someone can handle it immediately.
  • nellyvero71 on 18 Jun 20
     
    This article is about the important reasons why an hotel needs to have a proper property management system to operate. How effectively the system is going to work in the different departments. Specifically the article talks about Jonas Chorum as a modern cloud based property management system.
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Best 10 Property Management Systems 2020 | Find Reviews, Pricing, Buying Guide - 0 views

hoteltechreport.com/...property-management-systems property management Tech business
shared by patrick021 on 13 Jun 20 - No Cached
  • anagement system (PMS) is a hotel management software suite that property owners and front desk workers use to manage their business by
  • gement system (PM
  • A property m
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  • coordinating reservations, online booking availability, payments, and reporting in one central place. The PMS streamlines operations for front office staff and guest services in a hotel business to check-in and check-out guests, see room availability, make adjustments to existing reservations, and even can have back office functionality (schedule housekeeping or maintenance ).  
  • What are the most important features of a property management solution?
  • What makes a great hotel property management system?
  • How long does it usually take for a hotel to implement a new property management system?
  • patrick021 on 13 Jun 20
     
    Property Management Systems is a software that helps manage businesses coordinate its daily functions for easy check in and accommodation purposes. It assist the front office management team with better tracking of request and repairs around the property. PMS has features that classifies it as an ideal factor for properties such as : payment processing, check in/ out access and most importantly being user friendly.
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