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PlannerTech Show: Bringing Technology to Today's Event Planning - 2 views

  • “It [Internet] is an amazing technology that makes us more efficient, makes us smarter, increases communication and truly improves our lives,” says Elizabeth Mazzei, director of partner solutions at Pogby. “I realized there really is no event all year long that focuses on technology for event professionals. How frustrating!”
  • Technology is often overlooked by the event planners. It seems like it's the last part of the planning process. Possibly unknown to them, they leave it until the end or let someone else handle it. This is especially true when it comes to the Internet.
  • PlannerTech will showcase presentations from a selected group of Internet technology companies catering to the event industry, including Event Leadership Institute, Event Farm, Hashable, IML, and ShareSquare. The showcase will be followed by a networking event, where event planners will be able to socialize with peers as well as learn more from the company representatives. Attendees will be able to get their pictures taken at the TwitPic Photo Booth as well.
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    Nowadays, with the development of information technology, there are more and more event planners using technology to plan events. Technology will help them a lot during the process of event planning, technology makes the planning process be more and more efficient and faster than ever. In addition, it also help event planner find more information related to their event and give them more ideas to create an excellent event. Moreover, it also help planners to collect data and information in a logical way. All in all, technology not only changed our life, but also change the way the event is planned.
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    Nowadays, there are still many event planner dislike use technology in their event planning. They either don't know about the technology or just simply don't know how beneficial it would be for their event. Liz King and Mazzei got together to plan the first inaugural PlannerTech event. PlannerTech will showcase presentations from a selected group of Internet technology companies catering to the event industry. The showcase will be followed by a networking event, where event planners will be able to socialize with peers as well as learn more from the company representatives.
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    "Technology is often overlooked by the event planners. It seems like it's the last part of the planning process. Possibly unknown to them, they leave it until the end or let someone else handle it. This is especially true when it comes to the Internet."
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    This article shows the importance of bringing technology to event planning. Once we take technology into account, event planning will become more and more meaningful and at the same time technology will change a little bit of event planning.
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HFTP developing hospitality accounting system users guide | Hotel Management - 0 views

  • To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide.
  • Our plan is to document how the industry is actually performing the process, as opposed to mandating a process."
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    HFTP is short for Hospitality Financial and Technology Professionals. It is working with members of several organizations, including EHL, HFTP's Research institute at the University of Houston, Hong Kong Polytechnic University and Hospitality Professionals Association. From the article, HFTP has start developing a global hospitality accounting system users guide. The global guide will provide the industry with a comprehensive glossary of inventory terminology, charts of accounts and will benchmark common allocation for specific regions of the world. The project is planned as a three-step process. 1. Final year bachelor students at Ecole Hoteliere De Lausanne (EHL) in Switzerland working on their Student Business Project are gathering data, surveying hotel operations and assembling terms of reference. 2. Once the data is assembled, it will be distributed to regional teams of industry professionals that are chaired by industry consultants. These teams will develop sample charts of accounts and common allocations for their specific areas. 3. The team chairs will finalize the project by authoring a discussion on similarities or differences of allocations. The initial guide will be published in English, with plans to distribute globally in multiple languages.
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Hotel Room Rates Undergo Closer Inspection by Corporate Buyers - 4 views

  • Corporate buyers will be able to gain greater control over hotel room rate negotiations and compliance with the inclusion of intelligent rate parameter data in their benchmarking reports. RateTiger’s introduction of rate filtering technology to its award winning rate data product, RTCorp, will provide direct hotel pricing comparisons in line with hotel product type.
  • Corporate buyers will be able to gain greater control over hotel room rate negotiations and compliance with the inclusion of intelligent rate parameter data in their benchmarking reports. RateTiger’s introduction of rate filtering technology to its award winning rate data product, RTCorp, will provide direct hotel pricing comparisons in line with hotel product type.
  • orporate buyers will have the business intelligence to match travel expenditure to their budgets and give travelers greater flexibility of hotel choice based on Best Available Rates (BAR).
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  • Corporate buyers will have the business intelligence to match travel expenditure to their budgets and give travelers greater flexibility of hotel choice based on Best Available Rates (BAR)
  • “Corporate travelers are noticing fluctuations in Best Available Rates (BAR) online and need to compare these public prices to their negotiated contracts to ensure they are getting the best deal
  • “Buyers need to shop rates that are comparable to their purchases, by setting simple filters that identify room types and meal plans, etc therefore making more accurate price comparisons. Crucially all filters are shopped regardless of the specific view defined. This allows the user to change the parameters after the shop without the need to shop again, making more detailed data available faster.”
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    As technology continues to advance, companies are looking into what works well for what kinda consumer. RateTiger is targeting corporate consumers, who want to be in control of room rates and have the ability to negotiate better deal based on services provided. RTC uses RPS, rate parameter shopping that searches thru hundreds of travel sites, hotel brand sites and GDS offeres corporate buyers, OTA's and travel companies the opportunities to build a rate around the best room rate for the perks and services, in comparison to what the public pays.
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    Excellent Article!...While corporate travelers are noticing fluctuations in "Best Available Rates (BAR)" I can only imagine that hotel owners and stakeholders are seeing a decrease of revenue caused by the ADR (Average Daily Rate). During the recession hotels had to re-shape their thinking and lower Corporate Room Rates to stay afloat; these changes caused the ADR to be lower than usual. As the economy improved, it has been harder for companies to re-negotiate corporate rates in an attempt to increase the ADR and profits for owners/stakeholders. http://www.bcdtravel.com/global/show_document.asp?id=aaaaaaaaaadsveg
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    This technology will provide business travelers the ability to compare hotel prices based on the type of rooms. This will help the customer in customizing their own needs during travel, while being price savvy. The traveler also has the ability to have default settings that will meet their own room specifications.
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Guestline Forms a Strategic Partnership with Luxury Hotel Group, City and Country Hotels - 0 views

  • Using one centralised system provides the best all round option for our needs to standardise reporting, provide opportunities to expand our reservation delivery in the future and fully understand the value of our clients across our group
  • Being web-based, deployment of Guestline's solutions is simple and removes the need to install servers on-site
  • "Guestline stood out from the other solution providers on the market due to the complete package they offered – not only being able to provide the technical solutions we were looking for, but also their guaranteed future support and customer service, and the simplicity of installing and using their systems,"
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    As the title indicates, this article discusses the partnership between Guestline (Europe's leader in software solutions for the hospitality industry) and City and Country Hotels. This collaboration will consist of equipping The Wellesley London and Number Ten Manchester Street (both properties of C&C Hotels) with Guestline Web-based PMS. This system will provide C&C Hotels with a set of features including cross-selling functionalities. In other words, booking sales will be transferred to another property if the requested hotel is full. Thus, City and Country Hotels will be able to maximize productivity (no more calling from property to property to inquire if there are any rooms available, etc) and increase revenue thanks to the seamless integration of both properties into a centralized web-based PMS. The best thing about this partnership is that City and Country Hotels will also cut down hardware and software costs thanks in part to the use of a cloud-based system. Having Guestline has their provider of all technical solutions, City and Country Hotels will be able to place their focus on their revenue makers - their guests.
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UK's leading cruise lines to be pulled from GDS Amadeus - Travolution.co.uk - 0 views

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    This article is about GDS and cruise industry. What this article talks about is that UK's cruise market leader P&O Cruises, Cunard and Princess Cruises, will end its distribution through Amadeus, which is one of the largest GDSs in the world, in November 2011. The reason behind this is because these cruise lines figured out that almost 95 percent of its cruises are sold via its own website so they think GDS is no longer necessary for them. However, other major cruise lines such as Carnival Cruises, Royal Caribbean Cruises, and Norweigian Cruises will still continue to feature on the GDS. According to a spokesman of Amadeus, the company keeps investing in distribution solutions, easier and more secure cruise booking application for cruise lines. This article shows how cruise distribution in the UK is shifting. This change would probably affect not only cruise lines but other sectors such as hotels, airlines, etc. Yet, it is still uncertain if the impact of the change on cruise industry worldwide will be significant. Still, most of cruise lines including the three major cruise operators which have large market share in the cruise industry use GDS; as well as, it is doubtful if cruisers are willing to go on a same cruise ship over and over. Cruisers look for various cruise options while booking online so they will be more likely to visit GDS-based website where they can search for various cruise ships throughout the world; rather than to visit website where there are much less cruise options. Everything will be clear after we see if the UK's cruise operator is successful.
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Net Neutrality 101 | Save the Internet - 0 views

  • When we log onto the Internet, we take lots of things for granted. We assume that we'll be able to access whatever Web site we want, whenever we want to go there. We assume that we can use any feature we like -- watching online video, listening to podcasts, searching, e-mailing and instant messaging -- anytime we choose. We assume that we can attach devices like wireless routers, game controllers or extra hard drives to make our online experience better. What makes all these assumptions possible is "Network Neutrality," the guiding principle that preserves the free and open Internet. Net Neutrality means that Internet service providers may not discriminate between different kinds of content and applications online. It guarantees a level playing field for all Web sites and Internet technologies. But all that could change. The biggest cable and telephone companies would like to charge money for smooth access to Web sites, speed to run applications, and permission to plug in devices. These network giants believe they should be able to charge Web site operators, application providers and device manufacturers for the right to use the network. Those who don't make a deal and pay up will experience discrimination: Their sites won't load as quickly, and their applications and devices won't work as well. Without legal protection, consumers could find that a network operator has blocked the Web site of a competitor, or slowed it down so much that it's unusable. The network owners say they want a "tiered" Internet. If you pay to get in the top tier, your site and your service will run fast. If you don't, you'll be in the slow lane. What's the Problem Here? Discrimination: The Internet was designed as an open medium. The fundamental idea since the Internet's inception has been that every Web site, every feature and every service should be treated without discrimination. That's how bloggers can compete with CNN or USA Today for readers. That's how up-and-coming musicians can build underground audiences before they get their first top-40 single. That's why when you use a search engine, you see a list of the sites that are the closest match to your request -- not those that paid the most to reach you. Discrimination endangers our basic Internet freedoms. Double-dipping: Traditionally, network owners have built a business model by charging consumers for Internet access. Now they want to charge you for access to the network, and then charge you again for the things you do while you're online. They may not charge you directly via pay-per-view Web sites. But they will charge all the service providers you use. These providers will then pass those costs along to you in the form of price hikes or new charges to view content. Stifling innovation: Net Neutrality ensures that innovators can start small and dream big about being the next EBay or Google without facing insurmountable hurdles. Unless we preserve Net Neutrality, startups and entrepreneurs will be muscled out of the marketplace by big corporations that pay for a top spot on the Web. On a tiered Internet controlled by the phone and cable companies, only their own content and services -- or those offered by corporate partners that pony up enough "protection money" -- will enjoy life in the fast lane. The End of the Internet? Make no mistake: The free-flowing Internet as we know it could very well become history. What does that mean? It means we could be headed toward a pay-per-view Internet where Web sites have fees. It means we may have to pay a network tax to run voice-over-the-Internet phones, use an advanced search engine, or chat via Instant Messenger. The next generation of inventions will be shut out of the top-tier service level. Meanwhile, the network owners will rake in even greater profits.
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    The major problem with the Network being available to only limited users is that not everyone will have the funds to access the network. If they put a a large price take on using the network and being charged to used websites, many small companies, etc. will not even have a chance to grow since the eternet is used in so many aspects of a business.
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Grand Cancun Eco Island - 0 views

  • Grand Cancun will be a mega-building, an offshore city standing on stilts where hotels, commercial centres, convention centres, cinemas and loads more will provide the ultimate experience in hospitality while cleaning the seas, being totally self sufficient, having zero-carbon-footprint, and providing drinking water and energy for the city from renewable resources.
  • Grand Cancun will provide part of the city`s needs with clean, local renewable energy.
  • Solar panels will cover most of surfaces, including see-through photovoltaic polymers on the dome.
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  • Every residential block on the tower will have vertical wind turbines and solar panels.
  • All rain water will be collected and reused.
  • Underwater there are systems of tidal and wave energy collectors
  • A large inverse-osmosis desalination plant will provide drinking water for all the users of the complex and some for the city.
  • The shape of the building, its private beach and waterfront, and the coast will direct water right through waste collectors for floating solids and hydrocarbons.
  • Above the water everything is planned to care about the environment, and about motivating people to share the responsibility.
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    The Grand Cancun eco-complex including hotels and convention centers, set to be completed in 2020, will drive ecotourism to Cancun while utilizing multiple green hotel technologies. The mega-building will have zero carbon footprint and be able to provide drinking water and energy to the city, all while helping clean the surrounding ocean water of pollution and waste. Remarkably, the entire structure is built on stilts, taking up no space from the ocean marine life. I recommend checking out the pictures in the article, the design is incredible!
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Right Property Management System is Key to Your Hotel's Success. - Saturday, 27th July ... - 1 views

  • Ask any hotelier and they will all agree that a hotel management system plays a key role in their hotel’s success.
  • At the back-end, hotel software is even more important. The front office module, point of sale, accounts receivable, banquets and conferences, restaurant module, housekeeping, inventory, HR and Payroll, along with a host of other modules and apps in a hotel software must work in an interconnected and smooth manner.
  • you will have to additionally invest in purchasing, licensing and maintaining the back-end modules.
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  • Many times, a software vendor could simply be offering you a Front Office Module.
  • These software products may have integration issues, and can become major hurdles for your staff when they use the modules
  • your hotel runs a mission-critical operation.
  • Numerous integrations also means you could spend long hours networking and interacting with multiple vendors.
  • this could get restrictive and influence your other partnerships.
  • review about your potential software vendor is their experience in the industry
  • investing in the right hotel software is a complex task and most hotels spend months deliberating on their investment.
  • The hotel software market is full of options, and each vendor claims his software is the best. However investing in the right hotel software is a complex task and most hotels spend months deliberating on their investment. Unfortunately, hoteliers excel at their core skill, delivering to guests a world-class hospitality experience, and sometimes get ‘talked’ into making a wrong decision on the software they adopt.
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    The right property management system plays a key roles in the success of any hotel. Property management systems store guests' information which helps make for a pleasurable stay at the hotel. On the back end having the proper property management system can be key tool in making a successful stay at the hotel. The front end has software that handles the point of sale, account receivable, banquets, conferences, restaurant, housekeeping, inventory, payroll, among other apps and modules that connect to make the hotel run successful smooth. The information that is stored in these systems generate reports that the hotel can review for decision making. Much like other software, technology can be exhausting at times when it doesn't do what we want it to do. The hotel software market is full of many different option management can choose do off with. A few things a hotel should consider when choosing software should be: How many modules will your new hotel software offer? Does your new property management system have third party products merged into it? Is your hotel software compatible with third party software? Does your property management system help you enhance revenue? Considering all these questions while choosing a new property management system can help management choose the best system that will be most beneficial for the hotel. As someone who has been part of choosing a PMS it is very important to consider everything. Every vendor tells you why theirs is the best. It takes a lot of time to review everything and determine what system will work best for the company. I think where companies go wrong when getting a new system is training. The companies I've worked for often do very little training. I think lack of training for employees contributes to employees not using systems correctly and to full capacity which causes errors in reports. As a sales director, I often read reports and knew the information wasn't correct and it was due to input error. This
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    Correct, but as well hoteliers would always go for Opera if the company does not have a signed deal with a PMS company to use their services worldwide. For example, Starwood in America have a signed deal with Galaxy systems, however Starwood in Asia Pacific go with Opera. This is just due to the fact that Galaxy is still facing some issue in terms of getting the system in different languages. But in general, Opera is preferred by any hotel company. Recently the Hilton in Japan, has changed their PMS ONQ to Opera.
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    Property management systems are important in a hotel. They enable to establishment to store information to personalize a guest experience, but they also assist the back-end with point-of-sale, accounts, payroll, restaurant module, ect. The headache is deciding which system is best for your operations. This article list a few helpful questions in order to sort out what system your establishment needs. The first question the article is, "How many modules will your new hotel software offer?". The reason why the author points this out as being important is because some softwares just come with the Front office module. Meaning you will need to invest in another system to accommodate the back-end of the hotel. Then he goes into ask, "Does your new property management system have third party products merged into it?". Some software vendors require smaller companies to merge products to make up their PMS. This can lead to a hassle for the staff and means you could spend long hours needing to interact with multiple vendors rather than just one. Another question the author posses is, "Is your hotel software compatible with third party software?". This question is to double check that the software you plan to integrate is compatible with third party hardware and software. A couple examples are credit card payment gateway and the door locking system. These are all useful questions that a manager can look to in order to help them pick a system.
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    The main point of this article is to point out key features that you need to consider when you are upgrading your PMS in your hotel. It makes the point that choosing a new PMS is not easy, and it can get very complicated since there are so many on the market. One of the main points the author makes is that you should be looking for a system that has multiple modules, not just a Front Office Module for example. Another point the author makes is that some software companies have other parties involved when establishing their software, this is not a good thing since it may lead to you having to interact with a number of vendors which could take a good amount of time away from you, time that you could be using interacting with guests or doing a more qualitative time consuming task. You also want to make sure that your new potential software is compatible with third party software. "Review this list carefully to ensure the software you are buying is compatible with a large number of third party hardware, if not, this could get restrictive and influence your other partnerships". Lastly, the article discusses how you should check with the experience in the industry of software companies you are considering. Since your hotel runs a "mission-critical operation" you want to make sure that your PMS will indeed help stick with the mission of helping to enhance your revenue. I believe that these are great tips to follow by when looking to incorporate a new PMS, I also think the security of your new software should be added to the list as well; how secure is it from hackers?
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    This article was very interesting and it gives advice to any person thinking about opening a hotel in what software you can use. A hotel software is extremely important because that has all the guest information and store there experience that they had at the hotel. You have to see what software you want to implement when changing the hotel management system or property management system you need to know who is selling it to you and what is included in the software. If you are just getting a new system, you have to make sure that everything you already have is included and more. You also have to make sure that the software you get is compatible with a third party hardware. A hotel software system can make you or break you in a hotel. You really have to know the vendor that is selling you the software and make sure that they have experience with the software. The better the software that you have in the hotel, the smoother the hotel will run.
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    The article talks about the importance of using a PMS or Property Management System. The use of a property management system is very important to the success of a property. The article is also able to aid those who looking to implement a property management system by helping them narrow down what they will need. The article poses questions toward the reader to see what they are looking for in a PMS.
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Southwest's GDS deals to help agents, but how much?: Travel Weekly - 0 views

  • Southwest's pending move into the Travelport and Amadeus GDSs, coupled with the carrier's entry into ARC's settlement and reporting system, will simplify workflow for travel advisors and make it easier for TMCs and leisure agencies alike to process Southwest purchases.
  • "If it becomes easier to sell Southwest, the competing airlines may take a look at it and say, 'We might be losing share,' and they may address it in a competitive way."
  • "In some instances, we have found lower fares on the Big Three carriers. I don't believe we will see an increase in competition, since they are already competing in the marketplace."
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  • Southwest announced on Aug. 5 that it will provide full content in the Amadeus and Travelport systems beginning in mid-2020.
  • Travel advisors booking Southwest through Amadeus and Travelport will be able to change, cancel or modify reservations directly through the systems. Agents who currently book Southwest through Sabre must call the airline for any ticket modification that is not a cancellation.
  • For Southwest, broader entry in the traditional agent channel will serve as a third prong in the airline's distribution offering for business and leisure agency partners, joining its direct channel and the SWAbiz booking tool.
  • The company projects that it will earn between $10 million and $20 million in additional revenue in the second half of 2020 as a result of the move.
  • "It's an intelligent compromise on Southwest's part, because to compete with other airlines in the corporate market they have to sell their tickets through the channels that corporate customers want to use,"
  • Last month, Southwest joined NDC Exchange, an airline product marketplace operated by ATPCO and SITA that facilitates direct-connect capabilities between airlines and agencies using NDC protocols. While NDC is especially useful in enabling airlines to sell ancillary products such as fare bundles and checked bags through the agent channel, Offutt said it's also important as a way to attract ordinary ticket sales through alternative booking paths. 
  • "I think Southwest realized that as NDC moved from aspirational toward practice, they had to go down that path or be left behind,"
  • while the increased functionality will make sales-tracking more efficient for agencies, it will also provide greater visibility of Southwest purchases to competing airlines, thereby making it easier for those carriers to monitor whether agencies with which they have corporate contracts are meeting market-share goals.
  • Southwest's broader entry into the GDSs will result in the legacy carriers boosting the incentives they offer corporate and leisure agencies.
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    GDS systems are predominantly used by travel agencies to book both individual and corporate travel. By expanding their listings to Travelport and Amadeus, Southwest opens themselves up to increases in bookings but also potentially moving into better competition with larger airlines. Moving into these systems also allows them to offer further NDC enabled content, such as fare bundles and checked bags, helping to build even more bookings.
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    Southwest has always been on the outskirts when it comes to the top airlines. The "big three" are known as American, Delta and United. In order for Southwest to stay in the game, they are providing full content in Amadeus and Travelport systems. Amadeus is known for its European market and Travelport is known for its US market. Southwest already belongs to Sabre, which is also a US market. However, "those offerings will both complement and exceed Southwest's current limited-content availability on Sabre" (Silk). Henry Hartveldt states that "given Sabre's leading presence in the U.S. market, Southwest will elevate its participation in the Sabre GDS as well" (Silk). Of course, by only belonging to one GDS presence, Southwest was not able to compete with the big three, however, now Southwest is back in the game. In order to sell your tickets, you must be available in the channels that customers prefer to use. Southwest realized that "they had to go down that path or be left behind" (Silk). Vlitas believes that "Southwest's broader entry into the GDSs will result in the legacy carriers boosting the incentives they offer corporate and leisure agencies" (Silk). Other airlines may fear more GDS entries from other airlines, however, it is clear that GDS is here to stay.
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Hotel Technology Is Highly Important Now | .TR - 0 views

  • COVID-19 FORCES BUSINESSES TO INVEST IN HOTEL TECHNOLOGY
  • A health crisis that quickly turned into an economic crisis, COVID-19 has a particularly strong impact on tourism and the hotel industry. After the pandemic, hotels will need to find new techniques to limit their losses and make up for lost profits. Innovative hotel technology and investments in customer relations may be of great help.
  • Normally, 98% of visitors leave a hotel site without making a reservation
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  • Booking Options Remains Available
  • Offering flexible terms and conditions in their booking engine or the possibility of cancelling their stay by leaving a deposit will reassure the traveler and ensure the hotel's cash flow.
  • Thanks to a price comparison widget on the hotel's website (vs. the price on OTAs), the visitor will be able to see live that he or she will get a better deal by booking on the hotel's official website.
  • Live Chat
  • Chat hotel technology is a good communication channel on websites.
  • Although there are robotic chats, having a human on the other side of the screen becomes almost essential right now as visitors are looking for real contact.
  • A live chat will make the booking process more fluid and personalized.
  • During this rather special period, it will also be an effective means of reassuring customers about the hygiene measures and precautions put in place when business resumes.
  • Social Networks
  • During this period of crisis, social networks are useful to show that the hotel's teams are ready for the resumption of activity by showing, for example, the "backstage". It could also be a good idea to show that life is resuming post-confinement, by presenting local mini-guide highlighting activities in the surrounding area.
  • Means of Payment
  • Offering flexible means of payment allows an optimization of the entire purchasing process: combining two means of payment (gift card and credit card), PayPal... The more numerous and flexible they are, the less likely visitors will abandon their shopping basket.
  • Setting up a Call Center
  • Setting up a call center makes it possible to delegate incoming calls and maximize reservations by putting customer relations at the forefront. The DNA of the hotel business is the "service", and today's travelers are looking for quality support from the moment they make a reservation.
  • Emails, Emails
  • Emailing is an excellent way to keep in touch with the traveler, as long as it is not abused.
  • Emailing is a good way to communicate about a destination by offering packages or gift boxes including accommodation and activities. For example, a city hotel can offer a package of "3 nights stay and 3 visits to the historical monuments of the city".
  • During confinement, it is essential to build customer loyalty and to advise customers in order to maintain a bond
  • When business resumes, it will be necessary to prioritize customer relations. Hotel technology will be the tools that will enable the offer to be personalized and make a difference to over-solicited travelers. The season will be short this summer for hoteliers, who will have to redouble their efforts to attract travelers.
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Top 5 Cloud Computing Trends for 2020 - Learn What You Need To Know - 0 views

  • In 2020, the emerging cloud trend is that enterprises are becoming less worried about sticking with one cloud vendor, and are embracing a multi-cloud or hybrid-cloud offering where they can get the best out of each solution.
  • Visibility across a heterogeneous environment will be more important than ever, ensuring that organizations can achieve the same level of insight across the board, in various instances and platforms, without gaps.
  • According to Gartner, the worldwide revenue from public cloud will grow by 17% this year to $266.4 billion. A record-breaking 60% of organizations will be using an external cloud provider’s managed services offering by 2022, doubled from 30% in 2018 – growth is an undeniable cloud trend. The decentralized model of consumption has raised costs for organizations exponentially, and often without any control over the spiraling bottom line.
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  • While your cloud provider will be responsible for infrastructure needs such as storage, outsources will be taking care of compute and networking, specific needs such as data, visibility, AI and ML technology, or IoT.
  • As cloud costs get taken under control, businesses will have more revenue at their disposal to take advantage of these solutions that beat their specific industry challenges. In turn, providers will look to push out innovation that is easily accessible to a wide audience, has a low learning curve, low-code interface, and is more democratized overall, so that anyone can reap the rewards. Without the need for a team of data scientists, organizations will begin to see the benefits of Machine Learning, AI, and automation in a very tangible way to solve and enhance business strategy and an exciting cloud trend in 2020.
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    This article showed us 5 cloud trends coming up over the horizon in 2020. They are multi and hybrid cloud environments will continue to grow; retaining compliance in an increasingly complex environment; organizations will make it a priority to control cloud costs; solution-focused partners; a continued shift to tech on demand.
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RCCL, Carnival Corp. CEOs offer a glimpse of return to sea: Travel Weekly - 0 views

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    Carnival's and Royal Caribbean's CEOs agree that cruising will resume when "society decides it's ready for social gathering." They emphasized that the decision to resume cruises is not theirs alone, but will be guided by the CDC and other regulatory groups across the globe. Initially, they believe that shorter sailings will probably drive the markets. They stressed that that can and will establish screening and hygiene protocols but will be guided, once again, by the authorities in charge, as well as, by the people who actually do the traveling. In other words, when the people decide that the likelihood of contracting the virus has been mitigated and only poses a reasonable risk, then they will be more likely to resume traveling.
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Property Management Predictions | Top Stories | | Hospitality Magazine (HT) - 0 views

  • “Expectations and technology change. Today the critical point we are focusing on with our PMS is overall improvements to the guest experience. The whole concept of understanding your guest and understanding their preferences and behaviors to enhance the experience goes along with a hotel’s ability to market to the guest in a better way.”
  • “Going interactive with the guest experience is going to have an impact in the sense that every guest can be a user on your PMS,”
  • “This will include functionalities such as: updating profiles, tracking rewards, making requests from the room, and interacting with other guests.
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    This article introduces the next generation PMS systems: 1. Mobility is about taking customer transaction and activity away from a counter or a tethered device. 2. PMS will be integrated with social site's information and capabilities because online/social branding and interaction will be a requirement to compete. For example, PMS will enable hotels to stay on top of ratings and respond guest comments on sites such as Facebook, Twitter, TripAdvisor, Yelp and more. 3. Integrated data- PMS systems will have to adapt to allow the guest to specify their preferences and requirements while the PMS tracks spending patterns to match guests' preferences and choices.   4. PMS providers are focusing more on creating products that can transcend to the global market place by adding mapping tools that display locations of goods, inventories, assets, and supply chain networks as well as currency and time conversion. 5. PMS providers will focus on expanding and improving their cloud-based technology by increasing security, reducing of costs of system adoption, and interoperability with all hotel departments. 6. Personalizing the PMS- There isn't one size fits all. With all of the functions that modern property management systems are expected to perform, further customization is always a desire for hotels.  
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Smart Hotelier's 2012 Top Ten Digital Marketing Resolutions - 0 views

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    This article summarized smart hotelier's top ten digital marketing resolutions of the year 2012 and the author analyzed each resolution's situation as well as the action plan in details with an improved outlook for the industry, technological advances, and the usage of mobile devices growing exponentially, opportunities for incremental revenues abound. The top five ones are I will bring social, local and mobile marketing initiatives to the forefront of my hotel digital marketing plans this year, I understand this industry is complex and will work to make sense of a very convoluted digital space/online marketplace, I will continue to account for the continued shift from offline to online, and engage the hyper-interactive travel consumer via multi-channel marketing efforts, I will take advantage of the Mobile Channel, especially in this marketplace where my competitors are behind the times, and Now that I know social media is a customer engagement channel and not a distribution channel in hospitality, I will use Social Media correctly to create "buzz" around my hotel, target receptive audiences, provide customer service and enhance customer experiences. This will ultimately stimulate hotel website visits, interactions and conversions on the hotel website. The sixth to the tenth ones are I will rise to the challenge imposed by the recent Google Panda and 'Freshness' updates, I will decrease dependence on the OTAs this year, adding thousands of dollars in incremental revenues to my hotel's bottom line, I will NOT resort to desperate measures and use social buying and flash sales sites in 2012, I will focus on determining the effectiveness and ROI of my digital marketing campaigns and make smarter use of analytics technology to determine true ROI and campaign effectiveness, as well as test, test, test to achieve better results, and I will partner with savvy digital marketers who know it all and can guide me through this process, so I can drive the most re
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Royal Caribbean Cruises Ltd. and O3b Networks Expand Business Partnership to Provide Gu... - 1 views

  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • O3b Networks has signed a second historic, multi-year deal with Royal Caribbean Cruises Ltd. to provide high-speed satellite-delivered broadband service
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  • "The partnership between O3b Networks and Royal Caribbean Cruises Ltd. continues to expand, and the real winners are the guests and crew aboard the most innovative ships at sea. The alliance is based on a shared mission built on the belief that the Internet should always be within reach - on land and at sea."
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    Royal Caribbean and O3b Networks have again signed a multi-year contract. O3b will once again be providing "high-speed satellite-delivered broadband service" to the Allure of the Seas. The system used is O3bMaritime and Royal Caribbean was one of the first cruise lines to use this system. This system will be on their two largest ships the Oasis and the Allure based in the Caribbean. It is also the only system that is on par with telecommunication standards on land. Soon O3b will deliver more bandwidth on these two ships than on all other cruise ships in the Caribbean. I personally feel internet access really lacks on many of the cruise lines right now and feel Royal Caribbean is taking a step in the right direction with O3b. My family and I like to cruise a lot and have received very spotty internet access around the globe. In today's world many people still have to check up on work while on vacation or keep in contact with family, it only makes sense for cruise lines to start working on faster internet comparable to on land. I read various cruise line message boards and this is a common complaint about slow internet access or virtually none. In the current economy where all the various lines are in competition against one another, this gives Royal Caribbean a leg up in the competition. Additionally, my understanding the only region where satellite internet is unavailable is off the coast of Japan due to government regulations. This system makes sense to have available one day in more regions.
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    I for one am very happy to hear this news. I too have experienced the snail-paced internet "access" on cruise ships. With the high cost per minute and slow speeds, cruisers can't help but feel that they wasted their money. This definitely gives Royal Caribbean an advantage over Carnival, NCL and other large cruise lines. By implementing O3b networks on their two largest and most popular ships, they will reach their target consumer and help spread the word.
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Local hotels get certified for their efforts to go green | The Desert Sun | mydesert.com - 0 views

  • Guest rooms have sensors that automatically raise the temperature a few degrees when unoccupied; ditto the kitchen’s new dishwasher, which turns off when no trays are pushed through, and a pile of new exhaust hoods, soon to be installed on the resort’s seven to eight stoves, that will turn off if they sense no cooking smoke.
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    Facilities management is an area of a hotel, restaurant, or cruise ship guests do not often think about, but they play a huge role in the hospitality experience. Lately facilities management has a huge influence on making hotels energy efficient and greener. The Hyatt Hotel Corporation is working on creating greener properties like the Indian Wells' Hyatt Regency Spa and Resort. The property and Hyatt recently hired Sixto Ramirez a mechanical engineer to become a force behind making the property greener. The focus has been on new dishwashers that will turn off when no trays are being pushed through the system; guest rooms now have sensors to raise the A/C temperature when no one is inside to save energy; soon the property's stoves will have new exhaust hoods that will turn off when it senses no cooking smoke. The property is also updating cooling towers to energy efficient models to eliminate discharge into the sewer system. Facilities management is working on improving the property and becoming energy efficient. Sustainability is an important aspect to facilities management. Improving green technology in facilities management will help the hospitality industry to become sustainable and energy efficient. Large properties like the Hyatt will help improve energy efficiency by bringing in engineers to work on improving facilities on resort and hotel properties. This is an area that can help bring down costs in the future and improve properties. Facilities management plays a huge role in running a hospitality business and without this department a hospitality experience would never be the same. Sustainability is the future of facilities management. I found the article to be interesting with how the Hyatt has chosen to improve the property for the future.
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The Kimberly Hotel First NYC Hotel To Unveil InRoom Touch Scree - 0 views

  • The Kimberly Hotel, New York City's premier European-style boutique hotel, announced today it will now offer Intelity's ICE Touch (Interactive Customer Experience) screen systems in all guestrooms and suites
  • guests have access to everything they want,
  • Kimberly Hotel in Midtown Manhattan
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  • Intelity's ICE software. The software provides guests easy touch screen access to control their entire hotel experience.  Travel services available via the ICE software solution include weather forecasts, NYC destination guides, transportation services with a "Directions" module that allows guests to "map" to-and-from destinations using Google Map, flight status updates and the ability to print boarding passes at no extra charge.
  • services available via the ICE software solution include weather forecasts, NYC destination guides, transportation services with a "Directions" module that allows guests to "map" to-and-from destinations using Google Map, flight status updates and the ability to print boarding passes at no extra charge.
  • Kimberly Hotel is Manhattan's only true European-style boutique hotel, offering gracious hospitality and timeless elegance
  • Kimberly Hotel is located at 145 East 50th Street in New York City
  • Intelity, headquartered in Orlando, is a hospitality software solution company focused on the self-service marketplace
  • Intelity designs its software/hardware products with a focus on generating higher revenues, reducing operating costs and increasing guest satisfaction
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    The Kimberly hotel located at 145 East 50th Street in New York City became Manhattan's and New York's first hotel to utilize touch screen technology in its guest rooms. The technology is provided by Intelity, an Orlando based hospitality software solution company. The touch screen use a prgram called ICE (Interactive Customer Experience) to allow guests to order room service, check flight status, express check outs, check destinations using Google maps, and even the ability to print their boarding pass. This software and touch screen technology will definitely increase employee custoemr service and reduce guest wait time. Hotel personnel will be able to spend more time with the guest because many of the tasks will be literally at the guests fingertips. The hotel will save money because they will not need to staff as much because of the automated system. Fantastic technology.
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Targeting hotel networking, Ruckus unveils 802.11n Wi-Fi wall switch, PoE line - Cablin... - 1 views

  • Douglas Rice, Executive Vice President and CEO of Hotel Technology Next Generation (HTNG), a non-profit industry trade association. "Beyond that, the hospitality market clearly sees the enormous benefits that an IP-based network brings in delivering a better guest experience, new services that will drive customer loyalty and better staff productivity across their hotels."
  • Ruckus contends that, for many existing hotels, Ethernet cabling is sparse or not available in every guest room. Even in locations such as the front desk, conference rooms, meeting spaces and business centers, Ethernet ports and wireless connectivity is limited.
  • The wireless provider maintains that, according to industry estimates, running a single Ethernet cable can cost up to $250 per guest room. When Wi-Fi access points, network switches, and other infrastructure products essential to running a computer network are added that cost can rise to $500 or more per room.
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  • For many hoteliers, notes Ruckus, Wi-Fi has been an afterthought to the wired network with access points being retrofitted throughout the property to provide a base level of wireless connectivity to guests. But as many new services and hotel devices embrace IP as the preferred method of connectivity and management, the requirement for a unified wired and wireless network has quickly become a necessity.
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    This article explains the company, Ruskus Wireless, which has introduced a powerful Wi-Fi Wall switch, called ZoneFlex 7025, with elevated speeds of 802.11n, available for the United States' and European market. This product can offer hotels with the feature of multiple IP service over a single wireless at a minimal cost per room. According to Douglas Rice, Vice President and Chief Executive Officer of Hotel Technology Next Generation: "the hospitality market sees enormous benefits that an IP-based network brings in delivering a better guest experience, new services that will lead to drive customer loyalty". This type of technology will allow for hotels to integrate their Internet enabled devices to connect to a single wireless network. Eliminating the limitations of Ethernet cables will improve the areas of guest services, and conference rooms enhancing the experience for guests. Multiple hotels do not have the infrastructure to provide the feature of wireless access throughout their facility, considering the current technological revolution; it has become more of a necessity for hotels to provide this option for their guests. This type of Wi-Fi wall switch will help reduce the cost and complications associated with implementing network services. Fundamentally, Wi-Fi is a common amenity that multiple guests request in every level of travel purpose, which many hotels should implement if their benefit will outweigh the cost.
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Red Lion Hotels Partners with TravelClick to Create Hyper-Local Web and Mobile Platform... - 0 views

  • TravelClick is renowned as an industry leader in designing and producing award-winning hotel websites. 
  • Red Lion Hotels will leverage TravelClick's website design services to showcase each individual property's local personality through its own unique hyper-local online storefront.  The resulting online experience will fuse mobile, social media and interactive map technologies.
  • "TravelClick is excited to partner with a hotel company that wants to differentiate itself as Red Lion is doing with this investment.
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    This article is about how network works for the hotel. TravelClick is a leading provider that designs and produces websites for hotels. Each hotel can have its own unique hyper-local online storefront with information. The Red Lion Hotel is one of the cooperators with the TravelClick. TravelClick designed a special web and mobile platform for the hotel. The guests of the hotel can find the information such as where to have the best breakfast and where is the good place to go. The hotel will excite them to go out and enjoy and encounter. This can give the guests special experience and let them have much fun. The hotel aims to use this way to make a differentiation from other hotels. In my opinion, the competition of the hotels likes the battle, the hotel must differentiates itself from others and let the customers to remember it. The network can help the hotel a lot. It not only has the traditional function of making introduction and reservation, it also can be used for marketing. For instance, TravelClick will serve as Red Lion's agency of record in all matters impacting search engine optimization (SEO), pay-per-click (PPC) and display marketing. The resulting online experience will fuse mobile, social media and interactive map technologies. Make a good use of network can help the hotel manage itself well and attract more guests.
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    This article is about how network works for the hotel. TravelClick is a leading provider that designs and produces websites for hotels. Each hotel can have its own unique hyper-local online storefront with information. The Red Lion Hotel is one of the cooperators with the TravelClick. TravelClick designed a special web and mobile platform for the hotel. The guests of the hotel can find the information such as where to have the best breakfast and where is the good place to go. The hotel will excite them to go out and enjoy and encounter. This can give the guests special experience and let them have much fun. The hotel aims to use this way to make a differentiation from other hotels. In my opinion, the competition of the hotels likes the battle, the hotel must differentiates itself from others and let the customers to remember it. The network can help the hotel a lot. It not only has the traditional function of making introduction and reservation, it also can be used for marketing. For instance, TravelClick will serve as Red Lion's agency of record in all matters impacting search engine optimization (SEO), pay-per-click (PPC) and display marketing. The resulting online experience will fuse mobile, social media and interactive map technologies. Make a good use of network can help the hotel manage itself well and attract more guests.
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    I agree with you. Hotels need to differentiate themselves among competitiors in order to attract more business. This online experience made by TravelClick could work as a competitive advantage for some hotels that need to make their name known in new markets.
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HFTP's Guestroom20X features technologies from VingCard Elsafe and Axxess Industries, a... - 0 views

  • Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience.
  • While they are at the door, guests will find Axxess Industries’ IP Video Intercom. It replaces the more commonly used peephole
  • Shea said security technology has been a long-time development, but not implemented in hospitality – until now.
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  • Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them.
  • the future of hotel technology is unclear, but moving forward requires a certain factor.
  • HFTP calls the developments showcased in the Guestroom 20X , “game-changing for the hospitality industry, opening a new avenue for delivering personal guest services efficiently and with ease.”
  • We’re seeing a technological revolution in hotels,”
  • A final security enhancement to the guest room is Ovation Networks’ EcoManaged, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary.
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    Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
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    As we can see technology is rapidly making its way into our field. This article explains how technology implemented in the guest rooms allow the guest to have a more personalized experience and feel that there belongings are also secure in the hotel. "The key thing is to provide something that's valuable to the person that uses it, the person that administers it and the person that supplies it," said Shea, whose firm's technology is one of many showcased in the futuristic room. This is very true considering that technology is not cheap and a lot of money has to be put into this new technological wave, but the consumers seem to be paying the money. Overall, technology is changing our industry and our companies either have to embrace it, or be left behind.
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    According to this article, hotels are coming up with new and more secure ways to make guests feel safe and comfortable. This can be extremely important for women traveling alone, or people with children. This article describes several new security features that can be added to hotel rooms that serves guests efficiently and with ease. The first new technology device is a Mobile Key Solution. Guests will be able to receive their room number and room key via their mobile phone or computer allowing them to bypass the front desk altogether. Also, at the door, it is equipped with IP Video Intercom that can replace the peephole. This intercom can routed to any device in the room and it can be accessed using mobile phones. Also inside the room is a high-tech safe that features four unique solution for providing extra security. Other security features are sound recognition smoke alarms and CO2 detectors. Right now, technology companies are ready to install new products, but there is question as to whether hotels are buying the technology. It is my opinion that as technology continues to advance, security will have to advance as well. Security for guests information, and personal safety will have to increase. More advanced room key technology is definitely a priority. There are too many issues with room keys and this can be a giant security issue. It is my opinion that we will start to see new security technology entering hotels in the near future.
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    High-tech security products and hotel rooms can enhance the guest experience. The article introduced some new technology related to the hotel room security, including the door's Mobile Key Solution lock, RFID and mobile-friendly NFC technology, Axxess Industries' IP Video Intercom instead of the peephole. What's more, with IP connectivity, guests can answer the intercom using their mobile phones, also the new generation safe with RFID contactless, electronic lock. The most inspired tech is the Ovation Networks' Eco-Managed, an energy management system. With Wi-Fi monitoring, the system measures and detects CO2 in the room and adjusts the room temperature as necessary. With all these new technology integrations, guests security can be more insured and personalized, and provide hotel customer quite new experience.
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    New technologies poised to change guest experience. Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience, they are making the room more modern, efficient and self-serviced. As we can see, the future of hotel technology is unclear, but moving forward requires a certain factor. In a hotel room, first and foremost, the guests will be able to open the door's wireless software, in this way, they will securely receive their room number and room key and makes it easy for them to check-in or check-out. In addition, guests may answer the intercom using their mobile phones. And they will feel more safe with the electronic lock to provide anti-cloning technology. Finally, guests will notice the SafeAwake Smoke Alarm Aid, it will alert guests when a smoke detector is activated which will give guests much more safe. Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them. The technology is changing, the customers are embracing.
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    Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience. As the organization Hospitality Financial and Technology Professionals (HFTP) prepared the 2012 guestroom exhibit Guestroom 20X for last week's HITEC tradeshow, the group sought new ways to make the room more modern, efficient and self-serviced.
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    This article covered information on the projected security of the future in hospitality. The Hospitality Financial and Technology Professionals (HFTP) were working on developments that they planned to showcase in the HITEC tradeshow last year. These developments, collectively recognized as the Guestroom 20x, were expected to make hotel rooms more efficient and modern. These developments included obtaining rooms and keys without front desk interaction, video intercoms to replace peepholes, reinforced room safes, and a smoke alarm aid to properly alert guests in case of fire. There were also talks of an energy management system in the rooms included. The developments seem to be a start towards a changing way of hospitality. I believe that these developments are great options for hotels in the future. Of course, there are always risks that must be recognized. These risks could even be the downfall of the developments. Technology's ability to fail or malfunction is too constant at this time. System glitches, hacking possibilities and power outages could inconvenience these developments as well as inconvenience the guests at the hotel that use them. My main concerns lie with the option to obtain rooms and keys through PCs and mobile phones, the smoke alarm aid and the energy management. One technological failure could cause any of these to cease operating, which means that guests could be locked out of their rooms, in danger if there is actually a fire (or inconvenienced because of a malfunctioning alarm), or inconvenienced because of a nonworking room temperature gauge. These issues could lead to many problems for the hotel that hosts these developments. So, the companies should analyze these issues before installing these developments.
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