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Keep an Eye Out for These Three Hospitality Technology Trends in 2019 | Hospitality Tec... - 1 views

  • Still, one advancement intimidated many – cloud-based technology.
  • the 2018 Lodging Technology Study published by Hospitality Technology found the majority of hotel systems will be in the cloud by 2019.
  • the top three technology trends for 2019.
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  • Micro-Integration of Software Solutions
  • Micro-integration facilitates seamless integration of third-party vendors into a hotel’s existing PMS through application programming interfaces (API
  • The Frictionless Guest Stay
  • Employee-Focused Technology
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    This article overviews the three major technological trends of 2019. Those trends are as follows: Mircro-Intergration of Software Solutions which enable a seamless cohesion of third-party vendor's into the hotel's existing PMS sofware through programming. Frictionless Guest stay, the idea is to make guest stays more efficient by creating apps that are personal mobile concierge. Thus allowing guests to make the most of their time vacationing or "workationing" Employee Focused Technology, for the full service hotels, this idea will help with locating employees by installing panic buttons. Beacon Geolocators will provide the exact location of an employee once they press that panic button.
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    This is a great read discussing the technological advancements in the hospitality industry over the past few years. The article points out that the use of such technologies is inevitable in the future because "the hotel technology space is growing rapidly and software services are becoming increasingly targeted." The three top hospitality technology trends that the author provides for 2019 include micro-integration of software solutions, employee-focused technology, and the frictionless guest stay. Together with other existing and new inventions, these technologies will continue to shape the hospitality in the next few years.
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Recent Trends in Event Management - 1 views

  • Recent Trends in Event Management
  • meetings and events this year is the introduction of Smartphone technology to business.
  • Through the use of various mobile applications for event management, it becomes easier for the event managers and the producers to promote audience engagement, interactivity, and business-to-customer networking.
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  • “Technological advances continue to be increasingly important and are leading to more requests for customization and interactivity in meetings and events…We expect technology to be at the core of several trends in the meetings industry in 2011."
  • Publicis Meetings USA (PMUSA), revealed that the trend of using technology in meeting or event management will drive in forward, thanks to the increasing tech-savvy clients.
  • Today the trend of using mobile applications for event management has led the Smartphones to increase the technological and interactive aspects of a meeting or an event. There are various audience response and networking apps that helps in accomplishing tasks like customizing program agendas, and messaging.
  • The entrepreneurs and event managers have a coined the term “hybrid meetings” for the type of event management that comprises both the elements of a live meeting and a conference via the Internet.
  • With the use of applications like the Windows mobile apps, your Smartphone can be transformed into a hand-held PC.
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    This article is an interesting one, highlighting the changes in trends in Event Management. The article starts off by explaining that the major changes in the meeting and planning areas of a business is due to the introduction of the smartphone technology in the business. It goes on the explain that there are mobile applications used just for events. It seems that the more that people and businesses become aware of the use of the mobile device as it relates to technology, it will make it even easier to customize and request different things for an event. Technology will be the core to different and new trends in the meeting and planning areas of businesses. It evident that the use of different mobile applications will make every thing easier for event managers. It allows managers to communicate with their customers and understand what exactly it is they need.
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    This article looks at the rising use of Smartphones and smartphone apps for the event planning industry, and more specifically at industry meetings. The use of the technology makes it easier to connect the audience on points like engagement, interactivity, and business-to-customer- networking. As the importance of social media interaction in business, so does the need for interaction between business leaders increase as well, and helps to create a successful marketing event.
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Top 5 Cloud Computing Trends for 2020 - Learn What You Need To Know - 0 views

  • In 2020, the emerging cloud trend is that enterprises are becoming less worried about sticking with one cloud vendor, and are embracing a multi-cloud or hybrid-cloud offering where they can get the best out of each solution.
  • Visibility across a heterogeneous environment will be more important than ever, ensuring that organizations can achieve the same level of insight across the board, in various instances and platforms, without gaps.
  • According to Gartner, the worldwide revenue from public cloud will grow by 17% this year to $266.4 billion. A record-breaking 60% of organizations will be using an external cloud provider’s managed services offering by 2022, doubled from 30% in 2018 – growth is an undeniable cloud trend. The decentralized model of consumption has raised costs for organizations exponentially, and often without any control over the spiraling bottom line.
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  • While your cloud provider will be responsible for infrastructure needs such as storage, outsources will be taking care of compute and networking, specific needs such as data, visibility, AI and ML technology, or IoT.
  • As cloud costs get taken under control, businesses will have more revenue at their disposal to take advantage of these solutions that beat their specific industry challenges. In turn, providers will look to push out innovation that is easily accessible to a wide audience, has a low learning curve, low-code interface, and is more democratized overall, so that anyone can reap the rewards. Without the need for a team of data scientists, organizations will begin to see the benefits of Machine Learning, AI, and automation in a very tangible way to solve and enhance business strategy and an exciting cloud trend in 2020.
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    This article showed us 5 cloud trends coming up over the horizon in 2020. They are multi and hybrid cloud environments will continue to grow; retaining compliance in an increasingly complex environment; organizations will make it a priority to control cloud costs; solution-focused partners; a continued shift to tech on demand.
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7 POS Trends for 2020/2021: Latest Predictions You Should Be Thinking About - Financeso... - 2 views

  • global point of the sale terminals market is expected to reach USD 108.46[1] billion by 202
  • One of the biggest POS industry trends right now is mobile payment transactions which saw a 40.2% year on year growth[2]
  • it’s also important to have a reliable billing and invoicing program together with your POS sale
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  • 54% of consumers[4] in the US preferred to use their debit cards to make payments
  • 46% of US consumers rarely use money[4] anymore
  • 45% have security as their top priority. Offering a secure payment method improves the trust your customers have with your business.
  • using mobile devices like tablets and mobile devices to make transactions faster
  • 53% of retailers and business owners are upgrading their POS[3] systems
  • Accepting mobile payments for your business is easy. It mostly consists of scanning codes or tapping the smartphone on the terminal and authenticating the transaction
  • 61% of quick-service restaurants in the US have embraced cloud-based POS[5]. In fact, 60% of new merchants are asking for cloud POS[6] rather than legacy POS.
  • 61% of merchants[7] are looking into getting cloud-based POS
  • Cloud-based POS replaces all of that with a single app. Any update will come from the cloud to whatever device you are using.
  • you can make the transition to the cloud-based system slowly
  • Most cloud-based POS can integrate with the programs that your business is already using
  • Asia Pacific countries have fully embraced the use of mobile payment methods. eMarketer found that more than 45.2% of China’s population use mobile payment[8] for their everyday use. 
  • Mobile POS offers convenience as it takes the point of sale system to the customer, rather than the other way around
  • a reliable POS system, you can easily keep track of everything in your store
  • Mobile payments are safe to use. A lot of these systems are EMV compatible and use the latest secure credit card processing technology to protect you and your customers
  • 15% of businesses in the US are already using AI-enabled POS
  • Prevent fraud and ensure customer information is secure through an AI
  • AI can personalize a customer’s behavior and offer relevant product displays based on their past purchases
  • AI lets you know your customer’s buying habits. That way, you can order more of what’s being bought, increasing profits
  • 83% of shoppers are willing to provide their information[11] in exchange for a personalized experience
  • Get insights on what your customers are purchasing more of. This gives you an idea of what they are going to buy next based on their most recent purchase from your store
  • create a comprehensive marketing strategy that can help promote your brand and products
  • present real-time data in an easy to understand format like a graph
  • payment options include smartphone payment options that support RFID like Apple Pay, Samsung Pay, and Google Pay
  • instead of waving the device over the POS terminal, customers will need cellular data to complete the transaction
  • A mobile POS system often consists of a tablet that accepts card, cash, and mobile payment options. Additionally, these systems can also be used as a standalone register for a self-checkout kiosk
  • Accepting mobile payment methods allows lines to move faster and gives your customers a sense of satisfaction
  • It can also serve as a digital menu, where customers can input their orders. The orders will be sent directly to the kitchen, encouraging customers to order more
  • Rather than giving the card to a server and letting them run the transaction at the counter, customers can pay from the table
  • retail shops that offer self-checkouts, you can make your mobile POS into a static till
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    The article focuses on trends that companies utilizing a POS system should look at deploying. Bolstered by figures supporting the success of the emergent trends, the article seeks to encourage operators to make the move sooner rather than later. The most prominent trends revolve around more efficient payment access. Customers appreciate the speed and available payment options. Companies are also able to manage customer data effectively and securely while also managing inventory and marketing. AI integration is also a forward trend that is allowing businesses to tailor their tactics to each customer individually. Perhaps the most important trend that is affecting other transaction systems as well is cloud based POS.
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8 Disruptive Hotel Technology Trends to Watch in 2021 - 6 views

  • For those of us keeping an eye on technology in hotels, it can be difficult to discern what trends are here to stay and what trends are simply a marketing stunt.
  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • Cloudbeds offers an all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than 20,000 properties.
    • ldevaul
       
      This is definitely something to look into. SaaS programs, nowadays, are super robust and offer so much data and opportunity for large and small businesses.
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  • Despite being one of the largest and most dynamic segments of the US and global economy, penetration of cloud-based technologies in the segment remains incredibly low, and the vendor landscape remains tremendously fragmented on a global basis,” says Matt Melymuka, co-founder and partner at PeakSpan Capital.
    • ldevaul
       
      This is very interesting...one of the largest industries and they are the slowest to invest in cloud-based technologies. A lot of companies clearly prefer to print everything and leave an actual paper trail!
  • Life House, a tech-first hotel experience, shows proof-of-concept: that hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
  • Hotels use Zingle’s messaging tools to deliver five-star service at scale; Medallia’s investment in Zingle gives hotels the opportunity to provide frictionless guest service and streamline time-consuming interactions, such as check-in.
    • ldevaul
       
      I'm sure companies who invested in this program during the height of pandemic were very thankful!
  • Hotels are catching on, adding convenience through streaming, voice activation, guest-room tablets, and food ordering tech.
    • ldevaul
       
      The guest room tablets that can order room service and manage the operating system in the room is a game changer. Hotel Mousai in PV Mexico has this installed in all of their suites and it was super impressive!
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser.
  • An API, application programming interface, is simply a messenger of data between applications. APIs allow your various hotel technology tools and programs to work together, connecting your RMS to a PMS, or your PMS to your upsell software, or your business intelligence software to your PMS. An API makes your technology user-friendly and efficient; when your tools work together, you capture each platform’s full capabilities.
    • ldevaul
       
      This is super useful! When all of your software can speak to each other it improves productivity so much!
  • For instance, feeding data from your PMS into a business intelligence tool leads to real, operational data to analyze trends and provide recommendations for better marketing campaigns, smarter staffing decisions, seasonal trends, and market competition. Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • On-demand convenience dominates our lives, and guests expect this level of ease from their hotel experience as well.
  • Oaky, one of the industry’s leading upselling tools, raised a Series A funding round of $9.5 million led by PeakScan Capital. Oaky’s appeal to investors stems from the app’s data-driven approach to driving incremental revenue. Their deep understanding of customer behavior makes Oaky one of the top-rated upselling tools on the market today.
    • ldevaul
       
      This would be great for hotels who are struggling to increase their revenue.
  • Hilton is taking a different approach, partnering with Netflix to allow guests to control their streaming straight from the Hilton Honors mobile app.
    • ldevaul
       
      This is genius! Definitely will be trying this at my next Hilton stay.
  • As far as voice-activation, Volara is leading the way in providing a thoughtful, Alexa-esque guest-room solution. Volara integrates with the most popular work order management systems so that guests can make requests and get confirmation when the item or service they need will be delivered.
  • And for savvy marketing managers, tablets provide a new channel through which to send targeted, automated messages generating $5,000 per month in additional revenue.
    • ldevaul
       
      This is great for hotel marketers! Proving their value and having the company invest in tech that shows an huge ROI. Love this!
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel, taking care of care of orders, menus, payment, fulfillment, and customer support for your property.
  • Hotels are a prime target for hackers. “Only about 25% of all U.S. businesses, including hotel operators, are fully compliant with current data security best practices. That means that three out of four are not and are potential disasters waiting to happen,” reported one cybersecurity expert.
    • ldevaul
       
      This is definitely worth exploring more!
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage. Just this February, MGM Resorts revealed they were the target of a massive data breach that compromised personal information for more than 10.6 million guests. Files leaked in the MGM attack included information on celebrities, chief executives of technology companies, reporters and government officials, according to Skift.
  • Expedia and Booking have taken some pretty big hits in recent months.
  • Why the dive in stock price? There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings. Hotel tech like direct booking platforms, metasearch ad managers, and messaging integrations help properties draw more visitors to their site and convert more direct bookings, circumventing the high OTA commissions in the process.
  • Secondly, Google has entered the travel market in a big way. Google has expanded from traditional AdWords to include hotels everywhere via its Hotel Ads product.
  • 5G may be getting all the buzz, but for property owners, WiFi 6 is much more relevant. WiFi 6 is the term used to describe the next iteration of Wifi, a faster, more efficient connection enabled through new technologies. WiFi 6 is about 30% faster than our current WiFi.
  • With WiFi 6, your property can leverage in-room technology to provide better service, driving positive guest reviews and repeat business. Smart thermostats, smart speakers, and smart locks will all perform better with the adoption of WiFi 6 over the next five years.
  • Investors in Oaky already recognize this next insight: data has become the world’s most valuable resource. The sooner you start to mine guest data for better customer insights, the better positioned your property will be against your competition.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share than your competitors by knowing your guests on a deeper level.
  • Earlier this year, Revinate launched the hotel industry's first Guest Data Platform to aggregate, clean and deliver rich guest profiles for hotels and property groups of all sizes. The platform combines data from multiple sources to provide a complete picture of a hotel’s guests, delivering the information needed to increase guest satisfaction scores, direct bookings, and ultimately, profit.
  • Brands in the alternative lodging sector include Stay Alfred, Sonder, The Guild Hotels and to some extent groups such as Selina and OYO. 
  • The biggest distraction or barrier these next-gen hotels face is that they’re taking the wrong approach to tech. The companies that win will be the ones who stop acting like tech companies – using buzzwords like AI and virtual concierge – and focus on being more innovative and agile real estate businesses than traditional market players today. Those that succeed will be tech-enabled businesses; not tech businesses.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • Technology is becoming more important to hotel operations because it can deliver increasingly high value for hoteliers and guests.
  • The most important software in the hotel industry is the property management system, which acts as “mission control” for hotel operations. Hoteliers use a PMS to manage reservations, check guests in and out, and handle billing.
  • While exciting technologies present new options for hoteliers to enhance their offerings, these new innovations also mean hoteliers must focus on data security and continued training when implementing the technology that guests expect.
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    This article takes a deep dive into the emerging tech trends in 2021. They briefly touched on how SaaS is slowly taking over the traditional PMS and how venture capitalist can't get enough of these programs. Another honorable mention in this article is the explosion of guest room tech such as streaming services, voice activation, and guest room tablets. OTAs that have traditionally been top dogs when it came to hotel bookings are slowly declining and big data is becoming super insightful to hoteliers. This article touches on so many avenues of tech and it's definitely a must read!
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10 Industry Experts' Picks For The Hottest Tech Trends Of 2023 - 1 views

  • things
  • 10 things to look out for in the business and consumer technology realms this year—and in the tech industry specifically—and why these developments will have such an impact.
  • shift toward technologies and initiatives that quickly drive efficiency.
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  • major investments in connected car technologies designed to utilize cars for payments.
  • This new wave of AI can perform sophisticated tasks that until recently only humans could do
  • Transparency offers opportunities for more value to be captured and for it to be equitably distributed
  • no-code tools
  • more personalized content
  • fully embrace digital health.
  • a lot of transformation over the next five years in industries that depend on text-based content
  • ’ll see the development of business analysts with data science certifications and data scientists with business acumen
  • More Development Of The Metaverse
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    The article "10 Industry Experts' Picks For The Hottest Tech Trends of 2023" discusses the technologies which are predicted to Trend for both businesses and consumers over the course of 2023. The Trends include a shift in technology that drives efficiency; reliance on no-code tools such as Wordpress and Shopify; next generation AI that can perform task such as natural language processing; image recognition and decision making; technology that is able to create value to business and consumer through transparency; advanced car technology such as contactless payment version for cars; personalized content; advancements in digital healthcare; ai-generative tools; analyst who bring both science and business skills; and lastly advancements in the Metaverse.
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10 Trends for Online Marketers in 2012 | Entrepreneur.com - 0 views

  • attract shoppers with unbeatable deals. Then seek profits by generating repeat sales and referrals from your new customers
  • Mobile pull marketing means giving consumers ways to interact with your advertising over mobile devices, and pulling them closer to a purchase decision
  • onsumers can allow the use of location detection technology on their phones or check in to a physical location with their phones
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  • Use a social-media monitoring tools such as Trackur or Google Alerts to find out what people are saying when they mention your company or products.
  • more people will go online in 2012 than ever before.
  • Get your point of sale ready by accepting payments through PayPal or by enabling Google Wallet or a proprietary point-of-sale option.
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    this article talks about the trends int he marketing that are happening now, or are about to happen in the near future. Author compares new trends to an air travel. trends that already have a lot of people being into are about to start, and there are some that exist but more people need to accept it before they will become successful.  
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Time to Invest: Predicting What's Next for Technology in Hospitality | hospitalityupgra... - 0 views

  •   If you make the right choice, today’s investments may last for 10 or even 20 years.
  • We see three major trends that we think will shape our world between now and 2020.
  • Despite that no one really even agrees on the meaning of the word, there is no question that the cloud is by far the biggest area of investment.
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  • Mobility gives us the ability to communicate with our guests and staff in real time. 
  • Many hotels have shortchanged the investment in upgrading bandwidth and supporting Wi-Fi infrastructure, believing that the migration of mobile devices to 4G/LTE cellular technologies will solve the problem by ultimately reducing or eliminating Wi-Fi.  But a look at where the megacarriers are investing proves this assumption completely false. 
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    This article indicates that there are three majors shaping our world between now and 2020. Those are the cloud, mobility, and Cellular Offload. We should determine the major trends, and then invest in solutions that align with those trends. Interestingly, it is mentioned some insights provide clues as which investments will be future proof to and witch will be risks. From hospitality perspective, equipment and maintenance performed by on-site or locally based staff, which is great for all owners. Also, It can be seen that the cloud allows investors to make big investments in its service.
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    This article introduced three major trends that we think will shape our world between now and 2020. The author thought one of the biggest challenges for any technology executive is predicting the landscape of toolsets and IT infrastructure that will be available in the future. The correct choice can last at least 10 years and there are three major trends, cloud, mobility and cellular offload. For cloud, the author thought it is good for hospitality. It holds the promise of relieving the hotel owner of responsibility for managing the operation and integration of premise-based systems, with associated costs for deployment, equipment and maintenance performed by on-site or locally based staff. Also, the author thought the mobility creates both opportunity and challenge. It can be used to both define new service models and revenue streams, and to improve existing ones. Today's challenge is that mobility requires massive investment in wireless infrastructure and bandwidth .Finally, the author thought as it is far cheaper for a cellular carrier to build or fund a Wi-Fi network, than to install an additional cell tower and/or buy additional spectrum, it is good news for hotels. It means that cellular companies have an economic reason to help fund hotel Wi-Fi networks.
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Point of Sale Technology: New Developments - 1 views

  • help busy hotel staff use this new technology via a browser on any mobile device as well as the traditional POS interface. This means whilst they are on the move – or even away from the business – they can still keep on top of sales, bookings figures and cash management through Software as a Service (SaaS).
  • This NFC technology allows consumers to use mobile devices to process all their transactions, for instance by swiping their smartphone across a special kiosk at the counter, with all the information sent to a central processing system for payment
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    From this article,I think it is amazing to have such revolution of POS system. First of all, POS system itself is wonderful for the hoteliers all these years. The latest i-trends and NFC put it much further step to not only free the employees,but also bring efficiency to the customers. It is said that "the point of sale on the move" which free the employee to use the mobile device to control everything it matters of the business. It makes hoteliers more flexiable and at the meanwhile, it provides quantity information. The other innovation here is that there is one IPAD POS kiosk which allows self-service card swiping system so the customers can complete their own transaction. Though this technology is the only IPad enclosure, it help eliminate theft and tampering. Then ,when the growing trend of Near Field Communication comes, it free the customers another further step to eliminate the necessity to carry money/credit cards to pay their bills. This technology is also come with the smartphone by just swiping the mobile device across a special kiosk at the counter, and the payment is done quickly. This technology also developed another growing technology "RFID" card readers. Another name for the NFC is the digital wallet means that a customer's device can store all their bank account details and credit card information with no need for a real wallet. That's amazing for the people who are not good at financing. This technology can really impact the hotel market and bring the competitive advantages for the hotels. It's a new trend for the hotel to update themselves to level-up. This trend is also fit the market nowadays, the consumer is more and more younger, they curious about the high-tech things, the success of Apple proves this trend. In order to meet with the customer needs in current hotel industry, this technology is worth to have a try.
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    This article talks about the importance of POS systems in the hospitality industry and the new technological trends that are affecting it. POS systems are extremely important to hoteliers primarily to keep track of sales and bookings. With recent technological developments though, POS systems have revolutionized that hospitality industry by increase efficiency and production. The newest trend in these accounting and POS systems are cloud-based technologies. I believe this type of technology will allow for busy hotel managers to track all accounting information through either a smart phone, PC, or even tablet. This type of technology, as stated in the article, would allow for managers to keep track of sales data and profits even when they are away from the office. All in all, I believe this is a very helpful technology for hotel operations and will benefit the industry in the long run.
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    Allow the customers to to use smartphone across a special kiosk at the counter to pay may benefit restaurants a lot. It may reduce the stress of the servers in the peak time. Customers no longer waiting a long time for the servers to get their bill, they can pay by themselves through mobile devices. Moreover, the customers do not need to bring their wallets to the restaurants which may improve the security of the restaurant environment.
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Hotels Charging Up Green Initiatives - 0 views

  • Hotels are going “green” and one of the more unique ways is by installing electric vehicle charging stations.
  • As we all know concern for the environment is a way for hotels to stand out in a crowded marketplace, meet client needs and expectations, and “do the right thing” for the planet.  And
  • charging stations can make a statement and drive business to a property that is way beyond the customer’s current expectations.
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  • “They’re not just an amenity,” says Alex Attia, general manager of The Charles Hotel in Cambridge, Mass., a Preferred Hotel. “It’s what the customer is looking for. It’s convenient for them and gives them another reason to come to our hotel rather than go to another one.”
  • Staying ahead of new and emerging trends is important in the hospitality business. “It keeps us fresh,” says Attia. “Nobody can say we’re out-of-date. We’re up-to-date. We want to be ahead of the game if we can be.” 
  • “We think today’s traveler is more aware and committed to responsible travel, feeling a personal responsibility to lessen their carbon footprint,” says Steve Pinetti, senior vice president, inspiration & creativity for Kimpton Hotels and Restaurants. “As hybrid and electric vehicles become more affordable and practical, we see them moving away from being trendy to becoming a mainstay in the years ahead.”
  • Fairmont Pacific Rim, a 377-room luxury property that opened in 2010  in Vancouver, British Columbia, installed a electric vehicle charging station in October.   It’s free for guests to use. “It’s not a marketing tool,” says Samatha Geer, a spokeswoman for Fairmont Pacific Rim.. “It’s about doing the right thing.”
  • “It differentiates the brand. We want our consumers to come to us because we’ve met a lot of their needs. I think it does add value and we don’t charge for it. It’s what we see guests want. It’s a trend we’re seeing.
  • The InterContinental Vienna is taking the trend a step further. It has electric cars for hotel guests and local area residents to rent for a slightly higher price than gas-driven automobiles. The hotel also has a complimentary charging station.
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    This article is about the green initiative of installing electric vehicle charging stations in hotels. Hotels have always considered their concern for the environment as a way to stand out in the market and meet client needs and expectations. Charging stations are not considered just another amenity, they are something the customer is looking for. Drive in business is extremely important to the lodging industry and this technology is what guests are looking for as hybrid and electric vehicles become more affordable and practical.
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    This article deals with the implementation of electric vehicle charging stations in many hotel properties. These charging stations appear to be a big trend and an item that can set a hotel apart from it's competitors. Taking the initiative to be more conscience of their carbon footprint allows properties to relate with guests who feel the same about protecting the planet. Properties such as the Loews Vanderbilt hotel, and the Fontainebleau Miami have installed charging stations and are receive very positive feedback from ,both, guest, who own electric cars and those who do not. Although electric cars are not prevalent in the auto industry there has been an increase in sales and when Auberge Resorts held a study asking guests about electric cars they were surprised to find out that "many had already had them" and that twenty percent said that an electric car would be a future purchase. "Going green" is a huge trend within the hospitality industry and hotels will continue to implement advances in "green" technology in order to be set apart from the rest.
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Trends and New Technology in Hospitality for 2014. - Tuesday, 8th July 2014 at 4Hoteliers - 2 views

  • A survey reports that 72 percent of consumers trust online reviews as much as personal recommendations; in 2014, review sites like TripAdvisor and Yelp will continue to become more influential as users look for ways to make their world a bit smaller and more personalized.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
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    Like any industry, the field of tourism and hospitality must be competitive and technologically advanced. The article addresses six technological trends within the hospitality industry. 1. Virtual reservations - A significant number of patrons reserve their hotels via a computer or mobile device. Thus travel booking websites have become more popular. 2. Virtual check-in and ordering - Check-in kiosks cut down on customer wait time (long lines, short staff, etc.). More hotels and restaurants will be making use of these technologies. As technology advances, consumers shouldn't be surprised to see more futuristic options such as voice recognition, fingerprint and retina ID. 3. Travelers with multiple devices - Hotels have to be conscientious of this fact in terms of room design, public (hotel) space and structure. Customers want to feel secure that they (and their devices) can be properly accommodated. 4. Hospitality staff with multiple devices - This trend is a win-win for employees and customers. Employees can better meet the needs of their customers no matter their location (poolside, bar, lobby, etc.). Also, by collecting data, businesses have a better understanding of customer needs and preferences. Customers have the freedom to be more mobile (in any area of the hotel) without feeling disconnected or not being able to have their needs met. 5. High tech meeting and public space - Hotel meeting rooms and lobbies are receiving technological make-overs to accommodate users who rely on multiple devices. This is great for business as it creates an environment that is conducive to conducting technologically advanced meetings and conferences in a comfortable setting. 6. Online reviews - These reviews are crucial to businesses as well as consumers. On the business end, companies will be able to gauge their effectiveness in all areas via honest customer feedback. Consumers have the opportunity to make better choices after reading reviews based on ot
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4 Hotel Technology Trends That Are Not Going Anywhere - 0 views

  • 4 Hotel Technology Trends That Are Not Going Anywhere
    • ansonj55
       
      The article was publishes in 2016 and highlighted four hotel trends: Cloud and SaaS, mobile PMS, self-service check in, and personalized service. It is interesting to notice how two of the trends (self check-in and personalized service) have become important in the hotel industry. Hotel companies such as Hilton and Marriott now have the capabilities to allow their guests to check in using their mobile device. Furthermore, hotels are now putting much more effort in creating personalized experiences to guests. Which have been possible through the use of technology. It is interesting to think where today's technology will take is years from now.
  • technology developments continue
    • ansonj55
       
      Ongiong change dating back to 2016 and has continued to evolve
  • technology developments continue
  • ...11 more annotations...
  • improve its operating efficiencies but can also generate higher revenues.
    • ansonj55
       
      Benefits of technology does include procedural/operating benefits and may cut costs leading to higher revenues.
  • hard to keep up and understand
    • ansonj55
       
      This is very true as a lot of technological introductions and advances to an operation may be overwhelming to some staff
  • four hotel technology trends
    • ansonj55
       
      The four hotel technology trends are: Cloud and SaaS, Mobile PMS, Self Service Check In, and Personalized Service
  • SaaS model
    • ansonj55
       
      After acquiring Starwood, Marriott now uses four different PMS systems. Such Cloud and SaaS models may not be beneficial to larger corporations. Smaller hotels that have limited resources (i.e., capital, staffing), may benefit more from this.
  • 60% of respondents
  • enhance guest service and satisfaction
  • add service
  • technology has made it possible
  • The use of technology
  • customer loyalty, higher occupancy rates, and an improved bottom line.
  • unprecedented and irreversible change
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The Top 7 Hotel Tech Trends for 2016 - Capterra Blog - 0 views

  • the top hotel tech trends for 2016
  • 1. New Security Measures
  • It’s past time for a change, and 2016 will (hopefully) mark a new initiative in the industry: innovative tech security.
  • ...18 more annotations...
  • Hotels will also begin installing new check-in systems that accept chip-based credit cards and debit cards as a way to guarantee secure payment.
  • 2. Wearable Tech
  • MagicBands, which operate off their MyMagic+ system,  allow guests to “[book] transportation to a hotel from the airport and choos[e] where to eat. The MagicBand also serves as a room key and ticket for attractions, replacing the need to carry around bulky key cards and folded papers, both of which are lost frequently.”
  • It’s more effective for learning customer preferences than just relying on online guest reviews.
  • 3. Self-Service Check-in
  • And in a technological world where you can get just about anything at the touch of a button, your guests are going to start expecting the same immediate gratification from your hotel.
  • However, this technology can do more than just ease your guest experience. Using kiosks for self check-in can “sav[e] money on staffing, increas[e] its revenue[,] and increas[e] customer satisfaction,” says author Julie Weed.
  • 4. Cloud Computing (Total or Hybrid)
  • You need to keep all your software tools in one, centralized location that everyone can access.
  • as hotels are expected to invest in newer technologies to stay ahead of the curve, they also need to find ways to cut costs, and cloud computing has the potential to cut 50% of operational costs.
  • many companies employ a hybrid cloud, which can quell fears of sensitive data breaches by only storing some (not all) information on the cloud.
  • 5. Increased Presence on Social Media
  • it’s clear you need to be on social media to ensure users stay at your hotel rather than your competitors.
  • 6. Native Mobile Apps
  • While social media can get your name out there, making a native mobile app is another emerging trend that taps into your guests’ affinity for technology and ease.
  • Not to mention, these mobile apps are a good replacement for key cards, and enable smartphones or smartwatches to act as more secure room keys.
  • 7. Continued Industry Aversion to Tech
  • Technology has changed many industries, and in one that serves its guests face-to-face, it’s important to keep up with what those guests value. And a growing number of them value technology. It’s a part of their everyday lives.
  •  
    Tech innovations are the essential part of the Hospitality Industry. In the article the author tells us about the top hotel tech trends for 2016 which impact the industry: -new security measures, which is very important due to possible breaches -wearable tech, with just a wave of your wrist you can check in or enter your room -self service check-in, which ease the process -cloud computing, which cuts costs and flexible -presence on social-media, engaging with customers is very important -native mobile apps -continued technology development All these trends play a very important role in improving relationships between hotel and guest.
  •  
    This article is explaining some of the new trends that hotels are finally catching up on. For example, self service check in took a while to catch on but with hotels using it now, it reduces wait times for customers and increases satisfaction.
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Article: HRIS trends for 2017 - People Matters - 0 views

  •  HRIS technology trends are changing and challenging vendors to come up with next-generation solutions for employers. Valued at over $15 billion globally, the human resources technology market is one of the fastest growing segments in business IT — and it shows no signs of slowing down. With an HRIS, companies can align HR strategy with business objectives to get the most out of their workforces and adapt quickly to market changes.
  • There are a number of solutions offered by HRIS. Some of these include solutions in training, payroll, HR, compliance, succession planning, attendance tracking, risk management, recruiting, etc. The majority of quality HRIS systems include flexible designs that feature databases that are integrated with a wide range of features available. Ideally, they will also include the ability to create reports and analyze information quickly and accurately, in order to make the workforce easier to manage. It allows employees to exchange information with greater ease and without the need for paper through the provision of a single location for announcements, external web links, and company policies. This location is designed to be centralized and accessed easily from anywhere within the company, which also serves to reduce redundancy within the organization.
  • Software as a Service Explosion
  • ...6 more annotations...
  • Establishment of Comprehensive Performance Management:
  • Widespread Use of Mobile HR Apps:
  • Increased focus on Employees:
  • Optimized Analytics and Data Use:
  • The Cloud remains in the forecast:
  • A company that takes the time to invest in a HRIS that fits their goals, objectives, mission, and values, is a company that is investing in its future and in its success. It will be necessary to customize any HRIS to the unique needs of a company so the system will remain flexible and relevant throughout the life of the company or enterprise.
  •  
    The article introduces the trend of HRIS system in 2017. As information technology have considerably improved, its functions have heavily impacted on human resources management. Especially, it is said that the human resources technology market is one of the fastest growing segments in business IT and with an HRIS, companies can align HR strategy with business objectives to maintain the workforces and adapt the changes quickly. HRIS is integrated with training, payroll, HR, success planning, recruiting etc. and centralized, which encourages staff to access easily from anywhere within the company and reduce work redundancy. This article emphasizes that as one of the 2017 trends, mobile HR Apps will be spread out, so employees can expect to see the update via their smartphone. As the functions are centralized in one place, the data will be managed easily and it can increase focus on employees. Also, the cloud system can be applied in the HRIS, which means increased flexibility, faster updates, and decreased costs. As the HRIS features are getting various, a company should investigate an HRIS that fits their goals, objectives, mission, and values and choose the best options.
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10 Hospitality and Travel Marketing Trends You Need to Know | Campaign Monitor - 0 views

  • recent research from the Tippie School of Management shows that the majority of travel and hospitality bookings are moving from offline sources to online avenues. In fact, 53% of all travel is now booked online.
  • The best part is email personalization pays off with a 2.5x higher click-through rate and 6x more sales.
  • Customers expect personalization
  • ...9 more annotations...
  • Use information you know about a customer (booking date, check-in information, preferences, etc.) to create a customized onsite experience.
  • Fifty-two percent of marketers say video is effective for brand awareness (WowMakers). Fifty-two percent of marketing professionals worldwide say video has the best ROI (Syndacast).
  • Twenty-three percent of digital marketing budgets are now set aside for moment marketing. And did you know that travel and transport is the best-performing sector for moment marketing
  • hen it comes to mobile travel and hospitality bookings, growth rates between the years 2011 and 2015 reported an increase of 1700%, accounting for 18% of online revenues.
  • It’s no secret that one of the biggest challenges in the travel and hospitality industry is driving more direct bookings. In the hotel industry, reports show numbers of up to 81% of booking abandonments.
  • ocus on booking retargeting.
  • Yes, an important and current hospitality trend is that millennials are much more prone to travel than Gen Xers and Baby Boomers—for both business and pleasure.
  • According to research, more than 50% of millennials trust earned media more than they do owned media.
  • One of the fastest growing trends, as far as searching for answers on the internet, is voice search
  •  
    This article highlights some of the recommended techniques that companies in hospitality should follow in light of changing trends in hospitality. This includes personalized, social media marketing, mobile, dynamic and real-time marketing.
  •  
    This article talks about 10 ways for a hospititality based establishment to be in know of what is trending in market for them to be in touch with today's world.
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Hotel Accounting: Three Trends on the Horizon | Hospitality Technology - 0 views

  • the behind-the-scenes services and solutions that power the guest experience are evolving just as quickly
  • M3, a cloud-based financial platform for the hospitality industry, recently hosted hundreds of hospitality accounting professionals from across the globe at its biannual Partners’ Meeting. The event allowed hoteliers to see first-hand how quickly the industry is evolving to help solve real-world issues facing today’s hoteliers.
  • Customized technology that allows properties to work more efficiently in a way that makes sense for them will continue to gain traction in the hospitality accounting industry.
    • anonymous
       
      1. Smarter, personalized solutions are putting time back into the hands of hoteliers In order words saving time by cutting back on things that used to take up a lot of time but now would be much faster and quicker to do with the help of technological advancements. This will give hotel managers the chance to spend less time on their computers and instead more time helping guests.
  • ...16 more annotations...
  • Insight enables users to create custom reports with data from the industry’s most recognized data providers, along with operating statistics, brand data and proprietary M3 financial and labor data into a personalized, actionable dashboard allowing hoteliers to make real decisions in real time
  • can save hours of time previously spent manually exporting data to create various types of reports
  • M3 recently debuted a new electronic imaging solution that relies on Optical Character Recognition (OCR) to extract key data from imported documents and eliminate the need for manual input.
    • anonymous
       
      2. Automated Imaging (AI) is changing the way accountants do business. AI would be very beneficial as it is very accurate and it has a memory which saves important information and the more one uses it the faster it works.
  • The more a hotelier utilizes this system, the easier it becomes, as the solution learns and stores critical information, significantly speeding up A/P workflow with each use.
  • millennial employees play a critical role in helping to identify valuable trends as well as negative trends in need of adjustment.
    • anonymous
       
      3. Millennial employee is just as important as the millennial guest. Given that the millennial generation are the more tech savvy generation it is equally important to have them as guests as it is to have them as employees. Not only are they up to date with all the technological equipment but they also know what trend are happening now.
  • harness the potential of employees in this age range or risk getting left behind or over investing in archaic solutions.
  • It used to take days to add a new hotel to our system, but we’re now able to get up and running in an hour or two through cloud-based tech solutions.
  • employers can maximize productivity and buy-in from the millennials on their payroll.
  • the behind-the-scenes services and solutions that power the guest experience are evolving just as quickly
  • Day-to-day processes are becoming smarter, more efficient and more streamlined, saving hotels and property management firms both time and money in the process.
  • #1. Smarter, personalized solutions are putting time back into the hands of hoteliers.
  • Successfully managing these assets demands cutting-edge adaptable solutions tailored to our industry.
  • allowing managers to spend less time behind a computer and more time in a hotel’s lobby interacting with guests.
  • #2. Automated Imaging is changing the way accountants do business.
  • #3. The Millennial employee is just as important as the millennial guest.
  • . In hotel accounting, the bells and whistles of excessive new technologies take a back seat to real solutions proven to boost bottom lines, which allows hotels to run leaner and more efficient than ever before.
  •  
    The article talks about three trends that are happening now within the hospitality industry relating the accounting topic.
  •  
    The paradigm shift of technology is shaping the hotel business and powering up the operational and financial performance. we witness increased automation and intelligence in Hotel Accounting Services out there. The robust Hotel Accounting Software even leverage the Business Intelligence, in delivering the insights on key performance indicators . Accounting Software can not only help hotel saving cost but also can help hotel increase productivity
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E-Commerce Innovations With Applications for Hospitality - 0 views

  • With a variety of online visitor tracking tools out there, hotels and similar businesses can monitor individual customers when they visit their site, and tailor their offers and recommendations based on their behavior.
  • Almost every industry has their buyer personas, and the hospitality industry is no different. You’ve got your once-a-year family travelers, your regular businesspeople, and so on. Once these buyer personas are created, hotels and casinos can tailor their marketing efforts to reach one
  • the traveler’s journey is complicated, and can very from person to person. It means that there is much more competition online, and hospitality industries have to compete to get shoppers’ attention
  • ...17 more annotations...
  • One such avenue is through retargeting. This is the process whereby shoppers who have visited a website are displayed adverts for that site even after navigating away from it. It can also be employed when a shopper adds a product or service to their cart, but then abandons it before paying.
  • With recent advances in 360-degree photography, hotel websites can now offer virtual tours of their rooms and venues. This lets any potential customers to see first-hand (almost) where they will be staying before booking.
  • one of the most simple tactics is to use ticker counters to denote how many rooms are available for certain dates, with the number steadily decreasing as they get snapped up. Urgency is a powerful motivator of action, and a countdown is perfect for conveying that.
  • Ecommerce is also a great medium for utilizing social proof. This is the leveraging of user-generated reviews and testimonials to convince dithering customers to commit to a purchase. By sharing customer sentiment in emails or on websites at the point of sale, brands can head off any concerns that shoppers might have with authentic testimonials.
  • As ecommerce grows ever more popular, online businesses are given more and more options to capitalize on psychological triggers to turn potential customers into sales. There are a number of these available out there, from storytelling, to building a sense of community.
  • The arrival of ecommerce has transformed the way thousands of industries do business
  • From retail and finance to construction and agriculture, more and more businesses are embracing the ecommerce boom
  • Improved customer experience, targeted advertising, streamlined marketing processes — the benefits for brands are almost endless.
  • Ecommerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. Use smart tech to help you market experiences. And don’t forget to invest in data and personalization to drive up conversion rates.
  • Ecommerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. Use smart tech to help you market experiences. And don’t forget to invest in data and personalization to drive up conversion rates
  • commerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. Use smart tech to help you market experiences. And don’t forget to invest in data and personalization to drive up conversion rates
  • Today’s consumers are increasingly demanding a more personalized service in their ecommerce experience.
  • London’s Strand Palace Hotel offers their guests such an experience, with the option of navigating through their restaurant, cafe, lounge, gym and more, all without ever even setting foot in the hotel.
  • VR is already being experimented with by a number of big-name brands.
  • Another innovation offered by ecommerce is selling to segmented buyer personas. These are imagined creations of your most common types of customer, built on consumer data that takes into account how and why they shop with you.
  • This is a useful technique employed by a number of online stores.
  • allowing them to target anyone who abandoned their cart before paying by displaying relevant ads and sending emails with special offers and discounts. By ‘chasing’ consumers as they browse the web, online businesses can ensure that they follow up on any missed sales.
  •  
    This article provides a detailed account of the variety of ways that E-Commerce can be used within the hospitality industry. With the advent of the Internet and new and improved technology, it has become much more imperative for companies to remain competitive in this space. From VR to targeting, as well as online tracking, there are a variety of tools that hospitality firms can employ to attract customers via the Internet. As the Internet is the primary resource that people utilize to shop for hospitality products such as hotel rooms, airfare, etc... it is incredibly important for companies to remain on the cutting edge in regards to their marketing online and attracting and retaining customers.
  • ...3 more comments...
  •  
    This article talks about how e commerce is opening up new roads for organizations everywhere throughout the world for many different industries. The hospitality industry has a ton to pick up from embracing new technology and web based innovations such as e commerce. By utilizing such technology, this has helped hotels offer virtual tours, generate more reviews, and create more online businesses by marketing experiences. As applications such as TripAdvisor, Amazon, Expedia and many many more, these have created a more personalized hotel shopping experience and has aided in tracking a traveler's booking journey.
  •  
    E-commerce as a standalone concept is one that has revolutionized all business done throughout the world. However, when it comes to hospitality, it becomes more and more intricate. Innovations within the scope of the hospitality industry have made it very easy to track a potential guest and lead them to our resort/hotel/theme park/restaurant, etc. If a guest is looking for a romantic getaway repeatedly on our site, then we can better tailor a search for them so they can enjoy quality time with each other. This is done through the use of what are called cookies. Cookies are small files that are saved on your browser when you first start searching on any given site. These files allow companies to use target marketing and aim at you, knowing what you like. Another great way that e-commerce has evolved for us here in the hospitality industry is that we can now offer our guests virtual reality tours of our rooms and commodities from the comfort of home. This allows us to show off our properties while the guests decide without having to make the trip beforehand.
  •  
    Applications today has made the hospotality industry florish. It has given the industry several opportunities such as a better hotel shopping experience, selling to buyer personas, tracking buyer history, and virtual reality tour of the hotel.
  •  
    The hospitality industry is faced with numerous responsibilities when it come to the satisfaction of guest. with the tremendous acts of growth within trends it is often difficult for vendors to keep up with the trends. some of the new trends that are being introduced include personalized features which is playing a major role today. Another major trend is now called virtual reality. I think this trend is a great addition to the industry because it allows customers to virtually place the item in their home to see if it fits their style. Also with the pandemic situations with can help with the idea of social distancing .
  •  
    The innovations of e-commerce with application in hospitality is becoming a growth trend for this industry. Many more guests are interested in the experience of personalized attractions and the creativity of what brands has to offer. Many merchants are creating a tool that allows the software to remind shopper/guest about what left in the carts to reduce the number of missed sales.
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Event Technology: The 2019 Guide - 0 views

  • Event technology is any digital tool that helps planners complete tasks pertaining to their work as event organizers. Types of event technology include but are not limited to event marketing software, event management software and mobile event apps.
  • Before event technology, hosting an event was a very manual process. Attendee lists needed to be drafted contact by contact in Excel or on-paper.
  • Today, event marketers have a complex array of technologies to choose from. Everything from marketing to ticket sales to data collection can easily be added to an organized event tech stack.
  • ...19 more annotations...
  • Things like building websites, increasing event registrations, and email promotion are all made possible thanks to event technology.
  • While some event tools require manual data entry, others might automatically capture information for you. Some tools might perform competing tasks while other might actually work better together.
  • consider your business goals
  • Venue sourcing tools are any event technology program that allows event planners to search, browse, and filter through venue options
  • There are many tools for finding event venues and spaces but here are some options to consider:
  • EventUP allows organizers to directly message venue owners. They have a wide selection ranging from corporate event venues to private dinner party spaces.
  • Your event website is an important digital portal for prospects and attendees to get acquainted with your upcoming affair. Important details, registration and ticketing options, and additional marketing materials are all located here. These tools help you create this important piece of your event puzzle.
  • Tools for event registration offer users different ways to increase and facilitate attendee conversions. Some event registration tools specialize specifically in event registration but can integrate with other event technologies.
  • Event agenda tools help attendees learn about, select, customize and navigate their activities during your event.
  • If you want to drive people to your event, you will need a strong event promotion strategy. It also helps to have the help of event technology that was built just for this purpose.
  • email list segmentation and social media leveraging that turns attendees into brand ambassadors.
  • Getting feedback from event stakeholders is made possible with the help of live event surveys and polls.
  • Software integrations are what ultimately create a seamless workflow for your event planning process. There are three main types: open API integrations, native integrations, and third-party integrations.
  • s the competition within the event technology industry has grown, so too has the importance of providing easy to use tools for event marketers.
  • event ROI (51% according to the 2018 Event Marketing Benchmarks and Trends Report). This means that working towards event ROI clarity is a high priority task for many planners.
  • In addition to increasing labor productivity by 40%, organizers will be able to use artificial intelligence to efficiently allocate and spend their time.
  • Choose wisely.
  • Consider market trends
  • Sort through the noise.
  •  
    Event Technology is constantly being innovated in order to keep up with current market trends. AI is now becoming a future trend in event management software but with so many new technologies for events out there it becomes critical to keep up with also considering ROI. User-friendliness for example reflects both the consumer and the event company. When deciding a new product it is important to consider all the strengths and weaknesses of the product.
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5 Hotel Digital Marketing Trends That You Need To Know - 0 views

  • remain competitive means constantly being up to date with the latest digital marketing trends
  • Maximise local SEO
  • maximise your customer base
  • ...7 more annotations...
  • Google My Business, Yelp, and TripAdvisor
  • mobile-friendly website is a necessity for growth in the Hotel industry
  • Bookings on mobile devices have leaped from 13% to 20% in the space of 12 months
  • Content marketing is an important part of your hotel’s marketing strategy
  • putting a strong social media strategy in place, this can help you build engagement with existing and potential guests, create brand awareness, and it lets you target new audiences.
  • Use video in your marketing strategy
  • 80% of internet users prefer to watch a video than to read the same content in text.
  •  
    Technology is always expanding. Products that we are using today- can be obsolete in a few months. For businesses to be successful, they need to be willing to adapt to change- as technology is always evolving. This article recommends "maximizing local search engine optimization" which can assist a person searching for something online- and could possibly increase sales and "customer base." SEO (Search Engine Optimization) reminds me of GDS's, as it brings more "brand awareness." Travel agents can also assist with "local SEO opportunities." The article also suggests have a "mobile-friendly website." With billions of people using smart phones on a daily basis- having an accessible, and available website is important. Furthermore, the article states that bookings made on the phone have increased in the past year 7%. Content marketing plays a key role in hotel's marketing. Replying to feedback, or having a strong online presence on social media can increase brand awareness. It is important to stay up to date with digital trends, as this can help build relationships with guests too. Video marketing, which is showing the costumer's what they should be expecting at the hotel- is a practical virtual experience. These current eMarketing trends are transforming the hospitality industry.
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7 restaurant technology trends to watch in 2022 - 2 views

  • Many restaurants have turned to tech in the last couple of years, even if reluctantly, to adapt to a new reality.
  • 1. Online ordering systems and delivery apps
  • he food delivery market is now worth more than $150 billion globally, which has more than tripled since 2017 largely attributed to the pandemic, according to statistics from McKinsey.
  • ...26 more annotations...
  • 2. Contactless payment
  • It’s estimated that contactless payments will triple from $2 trillion to $6 trillion worldwide by 2024, and having such options are reportedly extremely important for 34% of customers.
  • 3. Online table reservation system
  • initiative Experiences
  • OpenTable is offering
  • unique culinary events and dining experiences
  • Ramen Nights in celebrity chef Hugh Acheson’s dining room, a ‘side-dish’ of line dancing lessons or a fixed-price tasting menu,
  • 4. Digital kitchen ‘boards’
  • Kitchen Display Systems (KDS) are a digital menu board for kitchen staff
  • Directly linked to the restaurant’s point-of-sale (POS) system, the screen displays orders automatically according to priority and flagging any special dietary requests.
  • racking meal delivery times and monitoring inventory to signal when a product is out of stock,
  • 5. Automated inventory management software
  • tracking food and beverage stocks, anticipating quantities and even scheduling reorders
  • implementation of such software
  • reduce food wastage, which is reportedly costing the hospitality industry $100 billion annually.
  • (AI) technology, companies like Kitro
  • cut food waste and costs
  • platforms like Too Good to Go also save restaurants from wasting their food surplus
  • 6. QR codes
  • QR codes
  • allows customers to access online menus, order and pay – without contact –
  • 7. Air purification technology
  • bipolar ionization
  • purifies the air and surfaces in indoor spaces by neutralizing contaminants
  • systems which make use of ultraviolet light
  • f both air and surface sanitization
  •  
    "Technology and innovation are what have helped, even saved, restaurants as they transform how they operate to not just survive, but thrive, in this new connected and contactless era" "Third-party food delivery apps like UberEats, Foodpanda, or Door Dash will continue to be an important solution for those not able to offer in-house ordering and delivery services" "Contactless technology is going mainstream, and it's not just about placing an order online, but also about paying with a smartphone, smartwatch or smartcard via an app or touchless device" "technology-enabled reservation systems, restaurants can manage seating, waitlists, customer loyalty and dining preferences as well as collect vital client data be it for contact tracing or market insights" "Kitchen Display Systems (KDS) are a digital menu board for kitchen staff helping restaurants streamline back-of-house operations" "companies like Winnow are helping restaurant owners and managers cut food waste and costs and run their businesses more efficiently and sustainably" "auto-scanning barcodes with smartphone cameras on posters, tables, coasters, doors or websites allows customers to access online menus, order and pay - without contact" "air purification technologies to promote 'clean air'" https://diigo.com/0lmspn
  •  
    Some of these technologies such as food delivery services, and conctactless payments I have grown used to as a consumer. However, technology like KDS to improve the back of house operations or air purification technologies are more behind the scenes type of technologies that I have not given much thought so I found this article interesting.
  •  
    Many restaurants are adapting to a new reality. Some of the digital trends to watch in 2022 are as follows: 1. Online ordering systems and delivery apps - Food delivery market worth more than $150 billion globally. 2. Contactless payment estimated to triple from $2 trillion to $6 trillion by 2024. 3. Online table reservation system such as Open table Experiences initiative offering unique culinary events and dinner experiences. 4. Digital kitchen boards such as KDS, a digital menu board for kitchen staff linked to the restaurant's POI which displays orders automatically and efficiently. 5. Automated inventory management software tracking food and beverage stocks, anticipating quantities and scheduling reorders. 6. QR codes that allow customers to access menus online, order and pay. 7. Air purification technology like bipolar ionization and ultraviolet light.
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