Visitors would wear rubber bracelets encoded with credit card information, snapping up corn dogs and Mickey Mouse ears with a tap of the wrist. Smartphone alerts would signal when it is time to ride Space Mountain without standing in line.
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At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales) - NYTimes.com - 0 views
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Starting this spring Walt Disney World is introducing it's new vacation management system known as "MyMagic+". This system will drastically change the way Disney World theme parks are run. Part of the software is introducing "MagicBands" that will store guests credit card information, Fast Pass, hotel key, and other information to make the guests experience more interactive. The system will also allow Disney to keep a more accurate account of what is interesting to guests and what is not being utilized. There are some concerns with privacy that guests may have, but Disney is proactively trying to ensure that all guests privacy is still intact. Guests will be able to use the system how they want, and share only as much information as they are comfortable with. The introduction of this management system will benefit both guests and Disney if used effectively. Guests will be able to plan their trips with more ease, and spend more time enjoying the parks rather than standing in lines. Disney will be able to offer a better product, as well as manage its parks more effectively and see what guests are really interested in.
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Hotel Technology Conference - 0 views
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The Questex Hospitality – Hotel Technology Conference brings together CIO’s, CTO’s, General Managers, Information Officers and Operations Managers of hotel properties to discuss how existing and emerging technologies can support and help grow new revenue sources, improve operational efficiencies and enhance customer service standards
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Recently, on October 2012, The Singapore Tourism board hosted a hotel technology conference to effectively inform to this growing industry how existing and emerging technology could be used. The highlights of the conference were how to understand, control, manage, and create the best guest experience. At this conference, they learned at firsthand how industry peers are implementing new technology in the hospitality and tourism industry. . By using technology effectively will support and help the aspects of growing revenue, improving operational efficiencies, and better customer services.
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The Importance of a Human Resource Information System | Business & Entrepreneurship - a... - 1 views
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The Hospitality industry is known to have very high attrition rates. This makes it all the more critical to have a robust HR information system (HRIS) in place. HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system. An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management. Organizations must look for ways to manage their internal processes efficiently while preserving the integrity of each practice. In human resources, this involves many transactions affecting people, including the benefits they receive and the ways they are treated by the organization. Tracking HR activities through a human resources information system is efficient and effective for many business organizations. For the owner, it's usually a matter of which system is affordable and suited to the organization's needs.
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How to Choose Property Management Software - wikiHow - 0 views
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This article discusses the different aspects of choosing the best PMS for a companies specific needs. It offers several points to consider when selecting a PMS including what features to look for and hidden cost traps. The first and main point in selecting a PMS is to identify exactly what it is you need. This will help to eliminate unnecessary features that add to the cost allowing you to focus on more useful features or collect the savings. This is a very good tip it seems because PMSs have many different options, some of which that wouldn't benefit certain types of business. It would be wise to consider all the features included and their necessity for this reason allowing more efficient programs or savings. The next points discuss several traps that PMSs can include like hidden costs and technical support problems. Sometimes products may require costly upgrades that you are forced to buy in order for the system to run properly. This is definitely a factor to investigate when choosing a PMS as it could result in significant expenses to a company. Also if technical support is needed make sure the conditions are fair. This is also important because when the technology breaks down it will directly effect the cost and repair time. These are all excellent factors to consider when looking for a PMS because they all effect the main focus: money.
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Hotels are failing to invest in training for Property Management Systems (PMS) | By Hil... - 0 views
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When a cluster analysis is conducted, the cluster which included hotels which offered training to their employees through a combination of internal and PMS supplier training AND those which have a substantial amount of budget allocated AND more days training had the highest average occupancy levels.
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This research supports that the (previously reported) under-utilization of the PMS may be due to the lack of training and budget!
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Most hotels (65%) stated that they had no budget for training on the PMS in 2011 and 32% of hotels offered no training at all to their employees on the PMS. 40% of the hotels surveyed provided up to 3 training days per year (Chart 2).
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This article discusses how many hotels are not utilizing the PMS to its full potential due to lack of training being provided. Ecole Hoteliere de Lausanne, a hospitality school in Switzerland, conducted a study to investigate the investment in training in the PMS and the relationship between training and business performance at property level. The survey was given to about 150 mid and up-scale hotels around the world. The fact that the PMS is so crucial for a hotel to maintain efficient and effective operations, I found the results of the research a little shocking. A majority of the hotels (65%) said that in 2011 they had no budget for training on the PMS and 32% did not offer training at all to their employees. The hotels in the sample showed higher occupancy levels when hotels have a higher budget for PMS training .The results also showed that there is still a lack of the optimal use of the PMS in hotels because there is not enough training for its use provided to the employees. This study is an ongoing research project and early indications show that effective management of the PMS training resources may result in increased revenues for the hotels.
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Google's Green Initiative: Environmentally Conscious Technology - 1 views
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Progress depends on radical innovation
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the company still released information detailing the progress of its environmentally-friendly initiatives.
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an application plug-in that would help automobiles determine where you are going,
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This technology, called Prediction, maximizes fuel and power consumption, which effectively reduces carbon emissions
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Google has made its environmentally-conscious initiatives well-known
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French authorities have used Google’s mapping services to determine agricultural regions that should face water restrictions.
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Google would be nowhere without its data centers.
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managing to half their data center energy use through practical thinking, using the excess energy to power office complexes, Google has effectively cut down on its environmental impact.
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Google is now providing information to indigenous tribes on deforestation, giving them the ability to track and prevent the atrocity from taking place.
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cutting down on the emissions of data farms or having goats roam Google’s campus to eliminate the need for fertilizer and lawn mowers, the company has always strived to cut down on greenhouse gases.
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Google’s long-term goal of running entirely on renewable energy is growing closer and closer.
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Google is constantly searching for ways to ensure that it never consumes excessive gas.
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Instead of trying to purge carbon from its systems, Google invests in “off-setting” its carbon emissions by investing in green initiatives that would not have the funding to survive otherwise.
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This article expounds how Google is contributing to the future green advancements of the world by implementing them in their every day operations. Although developing next-generation consumer electronics is an extremely lucrative sector of technology, Google has shifted their thinking away from the immediate consumer electronics field, moving towards the development of green technology. The article further mentions Google's wide-range of environmentally-friendly initiatives which includes the development of an application plug-in that would help automobiles determine where the driver is going that in turn reduces energy use, incorporates renewable energy, and offsets carbon emissions. Also, despite the large amount of Google data centers, Google has managed to cut their energy use in half through practical thinking that included purchasing a wind farm in Iowa with plans of running entirely on renewable energy in the near future. The company also made it a point to cut down on greenhouse gases by having goats roam their Google campus to eliminate the need for fertilizer and lawn movers. In conclusion, by adopting unconventional techniques for effectively lowering its environmental impact, the company has become a model example for more companies to think outside of the box and focus on implementing green technology in an efficient and innovative manner.
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Green Hotels - Marketing and Profitability Advantages of Environmentally Friendly Pract... - 1 views
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Hotels and restaurants that have gone green, try to analyze how to effectively market the facet of their operation or how to market themselves going green. Some factors they would have to acknowledge about going green are how the practices can affect them and also where these supplies come from. Hotels can follow concepts of restaurant that focus on supply chain and local sourcing which might be an effective way of communicating environmental priorities. Front line employees are the best way to start with convincing customers that the establishment is committed to being green.
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EcoGreenHotel News:Water and Natural Gas Efficiency Impacting the Green Hospitality Ind... - 0 views
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In an effort to explore another sustainable technology, I’ve decided to communicate the benefits of hot water technologies and their influence on our industry’s environmental impact.
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newer recirculation technologies are a smarter, greener way of ensuring the tap never runs cold. The premise is simple: A recirculation system such as D’MandRecirc by Enovative Group is a smart pump system that only operates during peak demand periods. This can substantially reduce outward costs associated with running a system 24/7 to supply hot water to all of your properties fixtures. By generating the hot water only when needed, these systems reduce energy expense associated with running a hot water heater, reduce unnecessary pressure on piping systems which can reduce long term maintenance costs.
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This device has specific sensors in place to react to the need for hot water which in turn activates the pump system to satisfy demand. Consider that people generally utilize hot water only 15% of the time. This means that you are currently paying to heat water for the unused 85% as well. A system that runs solely at the point of demand can generate untold utility cost savings!
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A boiler economizer system may be one way to improve overall performance and cost effectiveness of your hotel’s hot water needs. For those of us reliant on this type of heating system, an economizer acts in a very similar capacity as a circulation system. Economizers, such as the Intellidyne Controls LCH Boiler Control, act as a “brain” on your traditional boiler system. This device monitors the temperature of the water exiting the system and adjusts the burner run pattern to match the system’s “heat load.” Essentially, this system will ensure that the proper temperature water is exiting the system at peak times.
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Solar thermal water heating systems are a cost effective and practical application for some sustainability plan
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Tankless water heater systems allow a property to have “on-demand” hot water that can provide an endless stream of hot water to every shower, faucet and laundry facility on a hotel’s grounds.
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The core of the technology relies on specific heating elements that are utilized only when the system senses the need for hot water. When the demand for hot water is not detected, the system rests-Using no energy!
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One of the hottest negotiation issues now a dyas is to stay green in whatever field of industry you're working at. That includes the Hospitality Management as well. In the hotel business one of the very basic, at the same time very important need is providing Hot Water. With the help of new sustainable hot water technology, the hotel properties can provide hot water without any trouble even during the peak hours while saving money! These Solar Thermal heating Systems figured out to be very cost effective and practical that quickly began to rise interest between hoteliers. In this way , they not only save energy and help our planet to stay green but also help them to save their budgets to be spent on some other parts.
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Stefanie Michaels: HOTELS TAKING "GOING GREEN" TO NEW TOPS WITH GREEN ROOFS - 1 views
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Green roofs, also called 'vegetative', 'living', or 'eco-roofs', are living plants installed on top of traditional roofs. In addition to providing a haven for birds and other wildlife, the green roof provides many other benefits for the environment-- the reduction of storm water runoff, reduction in the amount of blacktop roofs in the city which reduces the heat island effect and reduction of HVAC cooling loads resulting in the lowering of utility bills. Green roofs also have the additional advantages of lengthening the waterproofing membrane life of the roof and help to improve the air and water quality of the area.
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Green roofs, also called 'vegetative', 'living', or 'eco-roofs', are living plants installed on top of traditional roofs. In addition to providing a haven for birds and other wildlife, the green roof provides many other benefits for the environment-- the reduction of storm water runoff, reduction in the amount of blacktop roofs in the city which reduces the heat island effect and reduction of HVAC cooling loads resulting in the lowering of utility bills. Green roofs also have the additional advantages of lengthening the waterproofing membrane life of the roof and help to improve the air and water quality of the area.
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Green roofs, also called 'vegetative', 'living', or 'eco-roofs', are living plants installed on top of traditional roofs. In addition to providing a haven for birds and other wildlife, the green roof provides many other benefits for the environment-- the reduction of storm water runoff, reduction in the amount of blacktop roofs in the city which reduces the heat island effect and reduction of HVAC cooling loads resulting in the lowering of utility bills. Green roofs also have the additional advantages of lengthening the waterproofing membrane life of the roof and help to improve the air and water quality of the area.
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Green roofs, also called 'vegetative', 'living', or 'eco-roofs', are living plants installed on top of traditional roofs. In addition to providing a haven for birds and other wildlife, the green roof provides many other benefits for the environment-- the reduction of storm water runoff, reduction in the amount of blacktop roofs in the city which reduces the heat island effect and reduction of HVAC cooling loads resulting in the lowering of utility bills. Green roofs also have the additional advantages of lengthening the waterproofing membrane life of the roof and help to improve the air and water quality of the area.
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Green Initiative by Hilton Hotel Hotels as well as other service industries are looking for new ways to run more efficiently and looking to nature to give them some ideas. The latest in green technology is allowing hotels to push the eco-envelope and create energy efficient roof systems that also help the environment, and provide a visually beautiful space for their guests to enjoy. Hilton Hotel chain recently constructed Hilton Baltimore to break records with their proactive "green" policy, by creating garden to cover the entire roof, which Hilton looks upon as a commitment to the community and environment- a top level priority which stems from the top at the corporate level and is implemented down to the property level. This kind of innovation benefits all the major stakeholders…….it helps the environment by reducing rain water run-off, creates habitants for birds to thrive, helps to keep the hotel cool thereby reducing utility expense, it also provides a conducive atmosphere for the guest to enjoy and above all it generates good will for Hilton Hotels. This is not just happening in the U.S. Hotels around the globe are choosing to guide their business towards efficiency utilizing green roof technology. Besides recycling, and purchasing 'Green Sustainable Energy Credits' for 50% of the energy it utilizes annually, InterContinental Chicago hotel initiated "waste minimization" with a program that donates table scraps and leftover foods to local farms or composting sites. They have also introduced 'Green Weddings' and 'Green Meetings' options for event planners, bicycle rentals, organic wines and foods, and distribute seeds to employees to encourage giving back to the environment.
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Philips gives augmented reality view of hotel rooms | Tnooz - 1 views
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Philips gives augmented reality view of hotel rooms
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Using the augmented reality-driven app, hoteliers can virtually display a 3D picture overlay of TVs in their hotel rooms. The picture overlay is displayed on the smartphone’s or tablet’s screen showing how a new the TV fits in their rooms, including information about the TV’s technical details and other background material. The idea is that during renovation of rooms, hoteliers can get a better idea of some of the brand’s products will fit within the confines of guest rooms, potentially a useful feature (albeit used perhaps just the once by each property) given the size of many hotel TVs these days.
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By using this augmented reality-driven app, hoteliers can clearly see the effect of some decoration products during renovation of rooms. Thus hoteliers can do a better financial control and avoid unnecessary losses since they have got a better idea of what the brand's products will look like before they really put them in the room. This products also remind me of the improper or ugly decorations in some hotels. I guess if they apply this innovation, they can avoid this effect to a large degree so they can express a better outlook to their customers.
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Deploying WiFi in the Hospitality Industry including Hotels, Condos and Apartments - 0 views
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a high powered business class Wi-Fi solution. The EnGenius ECB350 and EnGenius EAP350 are 800mW 11n access points with gigabit ethernet. The coverage is 3-times greater than consumer wireless routers and more powerful than the 100mW enterprise class access points from Cisco Systems. The units are feature rich and includes multiple SSID, VLAN tagging, SNMP and Power Over Ethernet for flexible deployment. They also support the free EnGenius EZ controller software for management and monitoring. There is also an outdoor version, EnGenius ENH210 EXT which can extend the wireless network outdoors or be used to bridge remote buildings.
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Environment is always a factor when discussing wireless connectively. The hotel’s construction, size and location are some contributing factors, which will determine the wireless coverage for each hotel. These factors determine how radio frequencies travel through and around obstacles which will vary for every hotel installation.
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Concrete walls with metal rebar pose the biggest problems for WiFi coverage so positioning the access points in a central hallway is usually best.
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this article show us a new technology of WIFI system in hotel. most of the hotel WIFI system are crowd and costly. however this system with some method to make the system efficiency and cheap. and most importantly, it can extend the wireless network outdoors or be used to bridge remote buildings. In my opinion. even this kind of system mayby little completed to set up, but it will bring a perfect WIFI effect. Nowadays, more and more people focus on the WIFI effect when they live in the hotel. If this system can give a deep impact to customers, it will be the advantage to fight with other hotels. with the internet development in our life, a good WIFI can make our study, work, and relax easier. so, for hotels, a good condition of WIFI system is a strong weapon. if with the system been extended, it also a good news for our guests. it is a kind of win-win choice.
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Volante | POS Systems: Restaurant POS Software Solutions - 0 views
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It doesn't seem so long ago that hospitality operators were excited to see Remanco POS Systems hit the marketplace. Does anyone out there still remember the original Remanco POS System? You had a sleek looking keypad, a little black plastic "key" and a bible of PLU codes to memorize. You punched in your food and beverage orders, and miraculously, your beverage orders printed out at the bar while your food orders printed simultaneously in the kitchen. It was exciting, sleek, and revolutionary. In many restaurants, the terminal was small enough to rest comfortably next to the Pac-Man machine Enough said.
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POS is necessary management tool for a hotel operator to own because it enhances greatly the effectiveness of food, beverage, accounting, back-office management and saves food cost and labor cost and also save manager to deal with amount of numbers to analysis. As a operator of a hotel, to invest in a new POS system, there are some important features need to look for which include data reporting, back office management & integration, customer relationship management, wireless computing & handheld devices, payment security, self service technology. Wireless point of sale system is a booming field in recent years. In traditional environment such as a restaurant or a hotel, this technology helps to save time rather than waiting in a line for a long time and reducing service quality. Through wireless POS terminal, each order transmitted instantly and avoid overwhelming to back office and speed up the effectiveness of service staff. Self-service technology created a buzz in recent years. We can see this kind of service devices in supermarket, buffet restaurant and many other places. It saves labor cost on the one hand and also saves customers' time for checking out.
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Four Hotel Companies Select Aptech Business Intelligence, Accounting and Budgeting Solu... - 0 views
www.hospitalitynet.org/...4053658.html
technology accounting budgeting intelligence hospitality solutions
shared by Krystal Jost on 02 Mar 12
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Hotels across Country Implement Aptech Systems to Grow Portfolios, Assess Acquisition Profitability, and Simplify Back Office Operations
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Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, today announced four new hotel companies have selected its hospitality solutions to improve their business intelligence, budgeting and forecasting, and accounting.
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"The four new Aptech clients are a great example of how hotel companies are leveraging financial solutions to better manage their companies and increase profitability,"
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Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, announced about four new hotel companies who have selected their hospitality solutions to improve their business intelligence, budgeting and forecasting, and accounting. M&R Hospitality Management in New York and San Ysidro Ranch in Santa Barbara, CA, are among the companies implementing Aptech's financial solutions. Excuvue is a web based hospitality Business Intelligence application which gathers and coordinates data from different hotel systems, including the Smith Travel Research report. This system can convert written online ratings, comments, and the guest satisfaction ratings into metrics. This basically helps in optimizing the revenues as they can match up with the customer's idea and with their current daily performance and also with their competitors. It is very essential to bring about changes in the department where your competitor is excelling at. This sort of information can help them make quick changes for profitability and customer satisfaction. The interesting part is that companies are looking outside to leverage financial solutions in order to better manage their standards and keep up the pace. and many more hotel companies are implementing this to streamline their back office processes. -
This article focuses on how hotel companies are implementing a new system that has been introduced to simplify financial accounting. Aptech Computer Systems claims to be a leading provider of such software, allowing companies to improve their budgeting, forecasting, and accounting. Many hotel companies utilize Quickbooks to effectively manage their budgeting and forecasting needs, along with their accounting needs, and as these companies grow, they need a better solution to effectively manage these aspects. Companies with multiple properties need a system that can manage data from all of their different sources, and combine them to strategically analyze their profits, revenues, and their losses, as well as to make budgeting decisions and forecasts. Execuvue, a web based business intelligence application created by Aptech, combines data from a large variety of hotel systems, such as STR data, which is extremely valuable in assessing where each hotel stands in its competitive set, and how much of its market share that it is currently obtaining. The system also provides insight to operators as to recommended actions for the hotel to take with the data that is collected. The system also measures online ratings, comment card details and other guest satisfaction measurements, enabling hotel operators to utilize guest satisfaction ratings along with their profit standpoints and their current financials. This system seems to be a valuable resource in today's economy, and with the evolving technology. It allows users to utilize data from all sorts of sources to make decisions and assessments. Any operator or manager knows that seeing data quickly and efficiently, where the answer is simply laid out in front of you so that you do not have to seek information from multiple sources and then compare it with the other sources, allows you to make informed decisions much more quickly and be much more assured with your choices. It also enables those operators to find ways to opt
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Hotels in India going green - Columns - livemint.com - 0 views
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Rising concern about the environment in response to global warming is driving thinkers to seek some sustainable solutions and are forcing people to reconsider and amend their ways of living to become more eco-friendly.
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Many, if not all, are seeking to redesign their lifestyles and get into the green mode.
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green buildings incorporate several sustainable features such as efficient use of water, energy efficiency, eco-friendly environment, use of renewable energy, use of recycled/recyclable materials, effective use of landscape, effective control and building management systems, and improved indoor quality for health and comfort.
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It’s interesting that much of the pressure to go green is coming from environmentally sensitive guests who are growing in number and favour eco-friendly hotels to energy guzzlers. The hospitality industry is acknowledging the long-term benefits to be reaped in terms of reduced maintenance and energy saving, especially when energy costs are escalating.
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The three R’s have an important role to play in the construction of a green building—recycling (of old material), reduction (of wastage) and re-use (of material).
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The article discusses the Green Mode and how human activities causing excessive fossil fuel emissions are forcing us to change the way we live and become more eco-friendly. This trend can be seen in the hospitality industry as more buildings are utilizing a green approach. These buildings offer sustainable features such as efficient use of water, energy efficiency, use of recycled materials and improved indoor conditions for better health and comfort. Companies using the green approach create value for occupants and increase property values by offering easier maintenance and lower operating costs. In India, The Indian Green Building Council (IGBC) have produced over 687 projects that have been registered under IGCB green building guidelines. These projects include hotels, hospitals and different factory buildings. Major companies adopting the green mode include Intercontinental Hotel Group, Starwood Hotels, Hyatt and Hilton. The hospitality Industry is beginning to take advantage of the benefits of going green. With energy costs escalating, reduced maintenance and energy saving is becoming increasingly more necessary. -
As the title of the article indicates, Hotels in India have decided to get into green mode. This initiative stemmed from suggestions from the increasing number of "nature loving" guests lodging in their establishments. Consequently, the Indian hospitality industry has realized that adopting an eco-friendly lifestyle would prove to be cost-effective as well as beneficial to the preservation of the environment.
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Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views
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Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
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Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
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More efficient billing
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Service requests like housekeeping and in-room dining are instantly sent through the system,
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ensure technology functions properly.
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Virtual concierge service on guest room TVs
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On-staff IT team
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Virtual business centers
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To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
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Virtual concierge service on guest room TVs
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These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
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On-staff IT team
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Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
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Virtual concierge service on guest room TVs
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More efficient billing
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As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
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On-staff IT team
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Virtual business centers
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To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
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Technology is just another way hotels are winning group business and marketing a hotel or conference center.
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These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
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Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
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Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry. - ...9 more comments...
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"Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
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ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
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Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team. All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. -
Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. -
I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working. -
This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests -
This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
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This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel. -
Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings. -
Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
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This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
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POS Security: 4 Ways to Reduce Employee Theft in Your Restaurant - 0 views
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According to the National Restaurant Association, employee theft accounts for about 75 percent of restaurants’ inventory losses; this equals more than three percent of annual sales
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1. Deploy video surveillance cameras and integrate them with your restaurant POS system.
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Sweethearting” – offering free or deeply discounted food and beverages to friends or family – is another common act of employee theft.
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2. Track and limit POS system access.
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To control and keep tabs on who logs into your POS system and when, consider issuing magnetic stripe cards employees must successfully swipe through a magnetic stripe reader before they gain access to it
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3. Set different POS security levels in your restaurant POS software.
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Using log-in information (e.g., records of magnetic card swipes and fingerprint submissions) should enable you to track every employee and transaction, heightening POS security by giving you the documentation necessary to hold employees and managers accountable for their actions.
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4. Conduct background investigations of prospective employees.
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Additionally, run a criminal background check. Previous employers may not uncover problems with an individual to whom you’re considering offering a job. With a criminal record (or the lack of one) on the table, there’s no ambiguity.
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Increasing POS Security is a must when confronting employee theft within the hospitality industry. The following article highlights four effective ways in which hospitality companies can reduce internal loss and more effectively manage their staff.
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shared by Carolina Ferrer on 27 Aug 14
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Handling Reservations Calls Effectively | Hotel Industry Magazine - 1 views
www.hotel-industry.co.uk/...reservations-calls-effectively
reservations calls hotel software hardware hospitality
shared by Carolina Ferrer on 27 Aug 14
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So a good starting point is to quantify how many calls are actually being handled on the front desk and more importantly how many are being lost due to under-staffing, poor training and/or non-existent technology.
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What then are the guiding principles when establishing a successful reservations function?
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Technology which supports – rather than prevents – sales may seem an obvious starter for 10 but the reality is that again most hotels are at best challenged by IT due to under-investment.
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From answering incoming phone calls, checking out guests, taking payments, and processing reports for management, a front desk agent can't do it all. Today, many hotels can come to the conclusion that a high number of guests are booking through online channels, but they cannot lose sight of to business that can be made over the phone. If hotels do not accommodate to guests calling in, it may lead to lack of trust from potential and loyal guests. In order to solve this issue, Collins refers to a mantra: hotels must need to recognize that what get measured, gets managed. This can be done by measuring how many calls are actually being handled and measuring those that are being ignored by a front desk agent on a typical day. When calls get ignored or are rushed, any investment that a hotel put into advertising or content production could turn up to be a loss. If incoming calls aren't being measured now, eventually hotels will be in for a rude awakening. Collins mentions that technology can help solve this issue, but most hotels find it difficult to handle scenarios with IT due to a lack of investment. Collins stresses how important it is to have the appropriate software and hardware for employees to perform at their best for the hotel to reach it's goals. In order to better navigate and keep track of call volume, Collins states that the PMS provider may not be able to accommodate a hotels request; therefore, hotels may need to invest in additional hardware and software. In addition to this, hotels may need to find an additional information technology partner to help reach their monitoring and service needs. In my opinion, although smaller hotels may have an issue with having to invest in sufficient hardware and software, the benefits would lead to better business practices and a more efficient front desk staff. The benefits of a more efficient front desk are endless, especially when it comes to effective multi-tasting and creating memorable customer relationships
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Effective Marketing Strategies for the Hospitality Industry | b2bmarketing.net - 0 views
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In the digital age, social media MUST be a part of hospitality marketing and it goes without saying that every hotel or restaurant needs to have a high quality website – preferably with an online booking system.
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With hotel review sites such as Trip Advisor becoming more and more popular it’s important to have a digital presence and be involved
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you should also have a Facebook page and Twitter page where you can interact with your customer – plus you can highlight special offers and events at your business and throughout the local area. Think about it, the more followers you have digitally, the more people you can connect with and attract to your establishment
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Emailing marketing campaigns are a fantastic way to remind customers of your existence, especially during low-season. Here you can highlight special offers, special events or awards that you’ve won.
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In the article "Effective Marketing Strategies for the Hospitality Industry," author Grace Owen highlights the importance an online presence to gain market share. She showed how popular online sites that are frequented by the general public can assist in bringing patrons to hospitality establishments and increase market share. According to Ms Owens, "in the digital age social media must be a part o hospitality marketing and it goes without saying that every hotel or restaurant must have a high quality website." Regardless of how one may feel about technology it is important that it is incorporated in the marketing campaign as this is the way to reach persons and engage with them and a company that chooses not to embrace digital marketing will be at a disadvantage.
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How to Plan an Event Step by Step - 0 views
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The planning process that gives birth to top notch management of events involves three rules. To reach success with the core event management planning steps, stick to this framework: No pressure. Just calm brainstorming, create a vision of what you want to achieve with this event. Give it structure. Outline all aspects you need to work on and get the perfect skyline with the stars you’ll have to light up for a great event! Connect the dots. Talk to everyone, whose help you need. Have all technical issues solved. This way, your stars won’t stop shining brightly at the most responsible moment!
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don’t you dare start your planning of an event without setting a goal.
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Shared tasks are easier tasks. Don’t hesitate to assign responsibilities to your team members
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Give yourself enough time for preparation and getting everything settled. Set deadlines to better enable team performance and let the countdown begin!
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Brand your event
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Build your own event planning manual from scratch, by establishing a working solution (plus a backup solution) for the venue/registration/entertainment/promotion/volunteer management and another relevant aspect
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Again, don’t forget to double check whether you have at least one dedicated team member standing behind each of these spheres of responsibility.
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Minimization of technical work gives you a space for creativity
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Identify corporate partners and community organizations that could provide you with assistance for making progressive steps in planning an event.
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One of the most hard-to-ignore stages of planning an event is aligning your needs with the real budget you have.
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establish a working system to monitor your success. This process has to be done on the stage of goal setting. Make sure your progress is scalable!
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if you stay positive and calm, there’ll be no place for anxiety onsite! Not to mention that only by keeping a cool head, you’re able to find a logical solution to any problem.
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STAY SPECTACULAR
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This article describes step-by-step details on how to properly plan and execute an event. Event planning is not an easy task, and it takes a great deal of coordination, planning, and organization to effectively pull off an effective event, program, gala, etc. Events come in all shapes and sizes and any number of them will have their own unique challenges, but this article lays out some very simple and very plain ways to plan an event that can be applicable to almost any event that can be planned. While not a wholistic list by any means, the article provides a good overview of the event planning process and the steps needed to take to ensure one's event is a huge success and doesn't become susceptible to the common pitfalls that befall so many event planners.