McDonald's Latest Drive-Thru Innovation Could Soon Be Added to More Locations - 0 views
www.msn.com/...ar-AAYQ7z2
innovation Technology fast food service voice recognition artificial intelligence
shared by artandmer on 25 Jun 22
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continues testing a new AI-based technology system that would cut workers out of the order-taking portion of your visit.
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But the advanced technology, which would enable a computer to take customers' orders, is far from perfect. In order for the chain to make wider use of AI, the system needs to improve accuracy from the current low 80% to the 95%-plus range.
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"One vendor, Presto, claims its voice ordering is about 95% accurate, can generate a 20-second improvement in throughput, and reduce labor by nine hours per day,"
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many other fast-food and restaurant chains have also been making strides in the way of automation to improve efficiency and cut down on labor costs.
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AI continues to evolve in fast food locations. McDonalds is piloting voice recognition systems in their drive thrus hoping to hit their 95% accuracy benchmark before deciding whether to roll this out to 14,000 McDonalds locations. The technology is improving ordering processing on average by 20 seconds per order and could reduce human labor hours by 9 hours per day.