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EVEN™ Hotels Introduce PDC's Smart Band® RFID Wristband System for Keyless Ro... - 0 views

news.cision.com/...-entry-and-cashless-p,c9634689
shared by joshusingdiigo on 12 Jun 21 - No Cached
  • PDC’s Smart Band® RFID wristband system has been used by leading amusement parks, water parks, resorts, and music festivals to deliver unique and convenient applications that help redefine the guest experience
  • As each chip contains a unique ID number, the bands are impossible to duplicate.
  • EVEN™ Hotels guests receive an RFID room keycard, and for $8, may purchase a waterproof Smart Band® with a securely sealed RFID chip inside that stores and verifies guest data when scanned by a reader.
  • joshusingdiigo on 12 Jun 21
     
    In 2014 EVEN Hotels began a launch of RFID bands to secure guest information. The trial began giving customers the option to keep these when departing. In the hotel industry, getting rid of old systems like key cards for rooms, eliminates so many problems. One of the many benefits is less complaints about room keys not working properly. However, the guest is free to use this band wherever they are on site. After reading this it was clear that there was not a security issue with these bands, as they are personalized for the guest. The only negative I see with the bands is if the tech behind it is sustainable enough to be consistent during busy seasons.
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Creating an Irresistible Mobile Travel Experience with Proximity Marketing - 1 views

www.mocaplatform.com/...experience-proximity-marketing Proximity Marketing Hospitality Travel
shared by sigomezsh on 08 Jun 21 - No Cached
  • Online travel agencies can harness proximity technology to enable travelers to book hotels, rental vehicles, tickets for trains, airlines, buses and theaters; and even dinner reservations.
  • In 2016, 51.8% of travelers booking trips online will do so via mobile devices
  • By 2019, mobile sales could represent 46 percent of digital travel sales
  • ...8 more annotations...
  • Upon a tourist's entry into a particular zone or establishment, such as a hotel that the tourist has already booked, the OTA is able to send announcements and offers regarding restaurants, events and other attractions in the vicinity.
  • Online travel agencies can collect information such as the traveler’s age, marital status and number of children (if any), most visited places, preferences and travel behaviors to target travel services and deals.
  • n particular zone of a city, village or other tourist destination, a geofencing can be used to drive awareness and enable visitors to book local restaurants or hotels; buy tickets for attractions, museums, concerts or other events; or shop retail malls and outlets.
  • A beacon is a Bluetooth Low Energy (BLE) device that transmit signals normally up to 50 meters.
  • An OTA might use beacons to advertise deals on tickets. Guests in a hotel or resort can receive personalized offers, such as discounts with affiliated restaurants, nightclubs, retail stores and museums, through their mobile devices.
  • Proximity marketing affords flexibility and convenience for planning vacations or trips.
  • Now, travelers can explore on the go once they arrive and choices and arrangements can be made at the destination.
  • By using online data, mobile app data and location information, OTAs can provide personalized recommendations to consumers for booking additional services, enhance customer relationships with a sustainable brand loyalty and enhanced customer lifetime value (CLV).
  • esant151 on 08 Jun 21
     
    In article it will display several examples of how the consumers are leaning towards online purchases and the popularity behind why people are catering to these functions.
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IHG uses artificial intelligence to reduce food waste - Business Traveller - 0 views

www.businesstraveller.com/...echnology-to-reduce-food-waste AI food hospitality
shared by jlewinsky on 02 Feb 21 - No Cached
  • AI technology to reduce food waste at selected properties.
  • The Winnow Vision AI technology uses intelligent cameras, smart scales and meters to analyse ingredients used during food preparation, as well as plates returned to the kitchen, to assess which food items are most wasted and in what quantities.
  • The group says that the technology will help its hotels achieve a 30 per cent reduction in food waste,
  • ...1 more annotation...
  • the Intercontinental Fujairah Resort, which has been able to reduce food waste by over 50 per cent using the technology, a
  • jlewinsky on 02 Feb 21
     
    This article describes how the Intercontinental Hotel Group is using artificial intelligence to reduce food waste. This technology uses smart scales, meters and cameras during food preparation.
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2 Artists Want G-7 Leaders To End E-Waste. So They Sculpted Them Out Of Trash | Nevada ... - 0 views

knpr.org/...o-they-sculpted-them-out-trash e-waste art leaders technology solution
shared by dbake008 on 21 Jun 21 - No Cached
  • President Biden and other leaders of the Group of Seven – seven of the world's wealthiest countries — prepare to meet for a weekend summit beginning Friday
  • two-story sculpture that replicates their likenesses using electronic waste in the hills overlooking the resort where they are meeting.
  • The sculpture, which is drawing large crowds, is arranged like Mount Rushmore — but with the G-7 leaders instead of U.S. presidents. The sculptors, artists Joe Rush and Alex Wreckage, have dubbed it "Mount Recyclemore." Rush says he hopes the leaders spotted it on their flights to Cornwall and that it encourages them to address the world's avalanche of e-waste.
  • ...2 more annotations...
  • The world produces about 53 million tons of e-waste annually and that volume is expected to double by 2050, according to the United Nations Institute for Training and Research and the International Telecommunication Union.
  • But he says Mount Recyclemore "forces viewers to consider e-waste as something that's local, immediate and very much theirs. Addressing questions of electronic refuse will in part require consumers in developed countries to tell manufacturers to make more durable and repairable devices. Artworks like this one are a starting point for the discussion.
  • dbake008 on 21 Jun 21
     
    12 people took 6 weeks to building a sculpture out of e-waste. The old technology pieces are compiled to resemble Mount Rushmore, expect with the G*7 leaders. This is to draw attention to the issue.This artwork is on way in which e-waste can be recycled.
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'Recyclemore' Is A Mountain Of Electronic Trash At The G-7 Summit In Cornwall : NPR - 0 views

www.npr.org/...-waste-in-the-faces-of-g-7-lea
shared by anonymous on 19 Jun 21 - No Cached
  • a two-story sculpture that replicates their likenesses using electronic waste in the hills overlooking the resort where they are meeting.
  • The sculpture, which is drawing large crowds, is arranged like Mount Rushmore — but with the G-7 leaders instead of U.S. presidents.
  • The world produces about 53 million tons of e-waste annually and that volume is expected to double by 2050, according to the United Nations Institute for Training and Research and the International Telecommunication Union
  • ...1 more annotation...
  • "We're trying to raise awareness, make sure people know about it, can act on it and encourage better behavior to refurbish, recycle, reuse,"
  • anonymous on 19 Jun 21
     
    This is an interesting article on "Mount Recyclemore". A group made this sculpture as a statement to world leaders and people about e-waste and recycling issues that are happening.
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Hotels Remain a Prime Target for Hackers - Security Boulevard - 0 views

securityboulevard.com/...ain-a-prime-target-for-hackers hotels hackers security target
shared by anonymous on 26 Jun 21 - No Cached
  • Two years ago, in its “Hotels Outlook Report 2018-2022,” PWC found that hotels are a favorite target for hackers, with the hospitality industry having the second-highest breach numbers after the retail sector
  • . The same report found that 74% of hotels lacked breach protection
  • In 2018, hackers attempted to access Marriott International’s Starwood Hotels & Resorts Worldwide guest reservation database. In the same year, the Radisson Hotel Group identified a breach affecting Radisson Rewards members
  • ...11 more annotations...
  • These breaches can also be costly, with the UK’s Information Commissioner’s Office (ICO) fining Marriott $23.8 million for the Starwood breach.
  • Today, close to 50% of all bookings happen through online travel agencies or online channels, with the share of offline bookings dropping every year.
  • For hotels, the information is exchanged between the payment gateway, the OTA, the intermediary and its central reservations system (CRS
  • These multiple data exchanges among partners leave the data that much more susceptible to breaches
  • , as not all providers have the same security standards.
  • First, they should reduce the temptation to focus on standalone point solutions
  • Instead, they should look at technology providers that help in securing the entire data value chain by focusing on having a security framework that stops data from moving outside of the country (which is where it is typically misused
  • Second, hotels should know the storage practices and policies of all providers, insisting on a zero percent storage rate to reduce the chance of personal data getting expos
  • Similarly, hotels should make sure that partners do not store any credit card information locally, which will reduce the risk of exposure
  • lso, with most companies using some form of cloud infrastructure, hotels should know the structure used by any partner (private, hybrid, public) as well as what protections are in place
  • They will also be taking an important step in protecting their brand identity, as brand will be essential as the recovery from the COVID-19 fallout continues
  • anonymous on 26 Jun 21
     
    This article points out that hotels are still a huge target for hackers. Hotels need to make sure they reduce the temptation on standalone point solutions. Hotels should focus on having a security framework that stops data from moving outside of he country. To limit hacking as well, hotels should not store information locally. It was surprising to read that 74% of hotels lacked breach protection.
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Hospitality Social Media Marketing News - September 19, 2019 Issue - 0 views

www.hotelnewsresource.com/article107140.html social media marketing facebook twitter tourism
shared by smgarcia on 07 Oct 19 - No Cached
  • Users will now be able to clear their off-Facebook activity from being stored in the platform’s database, which includes what Facebook’s conversion pixel is tracking on your site.
  • If users start removing their off-Facebook activity from the databases, it will impact our ability to retarget to them accurately.
  • on-platform activity will become more important, so take advantage of video retargeting, engagement retargeting, and lead form retargeting to show relevant ads to potential guests.
  • ...12 more annotations...
  • In an attempt to clarify the language they’re using to explain the privacy of groups, Facebook has changed group classifications.
  • Facebook groups centered around your hotel or resort are a great way to engage your guests.
  • it’s a good idea to double check that your privacy and visibility settings are where you want them to be.
  • Facebook Announces New Messenger Interactions for Businesses 
  • Pages can integrate Messenger with their CRM to move guests through the sales funnel, all while setting up more automated processes in the messaging platform to better engage and qualify guests.
  • Integrated appointment booking in Messenger
  • Businesses will soon need to respond to users within 24 hours with standard messaging. This puts an emphasis on the requirement for faster customer service. 
  • Both Messenger features are opening up stronger opportunities to better communicate with potential and existing guests to offer them better service faster.
  • The 24-hour requirement can feel overwhelming, but it’s a good one to follow even if Facebook didn’t set up this rule, as it will keep your guests happy and your inbox clear.
  • Twitter is working on a small test that will allow users to follow “interest topics,” the same way that they can currently follow accounts.
  • allowing users to see content they’re interested in even if it’s coming from accounts they don’t follow yet.
  • Travel is an interest many people share, and if so, this could be a valuable opportunity to connect with more guests by sharing great content even if they aren’t following you yet.
  • smgarcia on 07 Oct 19
     
    Social media is an ever-increasing platform for marketing a business. New features on Facebook and Twitter allow for easier interaction between a business and potential consumers. Marketing managers need to know how to best utilize these tools to optimize ROI for their companies by responding to messages quickly and tagging all content.
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Top 6 Hotel Accounting Software - 1 views

pdf.wondershare.com/...hotel-accounting-software.html
shared by aguar024 on 15 Oct 19 - No Cached
  • streamlining routine accounting activities such as billing and making them seamless in nature
  • This hotel accounting software can prepare professional invoices and financial reports.
  • Cloud-based h
  • ...12 more annotations...
  • leverages automation and integration
  • flexible charts of financial information
  • s restaurants, clubs and resorts,
  • based on the Cloud
  • check occupancy %, RevPar, review GSS info, import STR, compare budgets, revenue & expenses, reconcile bank accounts and do much more.
  • can support various hotel ownership structures for example franchises, multinational units and other corporate arrangements
  • Based in the Cloud
  • accounting activities simpler to perform.
  • garner bookings without having to pay commissions
  • focuses on boosting performance through leveraging computing power.
  • allows for scalability
  • hotel portfolio.
  • anonymous on 15 Oct 19
     
    Hotels need to pick an accounting software that fits their needs. You can always pick software such as Quickbooks but in large properties specialized hotel accounting software may be best. This article list some viable options for specialized accounting software. It lists the pros and cons of each. It also gives links to the trial of each software.
  • aguar024 on 17 Oct 19
     
    The great part about this article is that it list the cons and pros of different accounting systems for hotels.
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Best Hotel Management Software Reviews List & Comparisons | Expert's Choices for 2019 - 0 views

hotel-management.financesonline.com hospitality software
shared by anonymous on 02 Jun 19 - No Cached
  • Hotel management software can be utilized to perform important organizational and financial tasks
  • Hotel management software can be utilized to perform important organizational and financial tasks and activities by hotels, resorts, motels, RV parks, condos and other
  • These functions include reservations, customer relationship management, property and maintenance management, accounting, and employee scheduling.
  • ...5 more annotations...
  • Hotels look to improve their efficiency and productivity and this has led to the development of hotel management platforms. This type of software is also called Property Management System (PMS) and more comprehensive systems are termed Hotel ERP (Enterprise Resource Planning).
  • Hotel chains – If your hotel chain has multiple properties, then you need to decide whether to use a single system across all properties or to allow each one to select for themselves.
  • here are two main types of hotel management software which are Property Management System (PMS) and Hotel ERP
  • A PMS typically consists of front office software and other best of breed systems.
  • Hotel ERP is a comprehensive app from a single vendor.
  • anonymous on 02 Jun 19
     
    This article is focuses on the different software options the hospitality industry has this year. It covers the overall definition of what is a Hotel Management Software, the type as well as examples and which software are currently in the top popularly used.
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The Messy Business Of Reinventing Happiness - 0 views

www.fastcompany.com/...iness-of-reinventing-happiness Disney IOT
shared by esuarezrijsdijk on 27 Sep 20 - No Cached
  • Iger planned to pump nearly $1 billion into this venture, called MyMagic+, a sweeping plan to overhaul the digital infrastructure of Disney’s theme parks, which would upend how they operated and connected with consumers. At the core of the project was the MagicBand, an electronic wristband that Iger envisioned guests would use to gain entry to Disney World and access attractions; make purchases at restaurants; and unlock their hotel room doors. It would push the boundaries of experience design and wearable computing, and impact everything from Disney’s retail operations and data-mining capabilities to its hospitality and transportation services.
  • Disney World, Parks’ crown jewel, seemed to be losing its luster. According to multiple sources, certain key metrics, including guests’ “intent to return,” were dropping; around half of first-time attendees signaled they likely would not come back because of long lines, high ticket costs, and other park pain points. Simultaneously, the stunningly fast adoption of social media and smartphones threatened the relevance of the parks. If Disney wanted these more tech-oriented generations to love it as much as their parents, who had grown up with fewer entertainment alternatives, had, it would have to embrace change now.
  • There were the endless lines for rides, food, and bathrooms; parents juggling maps, hotel keys, baby carriages, and bottles of SPF 75; and kids pulling families on long treks to try to visit every attraction. The park was filled with complications, such as a tiered ticketing system with wonky rules.
  • ...12 more annotations...
  • The NGE team had big dreams for the MagicBand. It would need to interact with short- and long-range sensors that would be installed around the park. The short-range sensors would let guests scan their MagicBand at sales terminals in Disney park stores to pay for merchandise, for example, or to seamlessly check in at their hotel.
  • The long-range sensors would allow Disney to track guests as they navigated the park. The potential benefits were manifold. By monitoring where crowds were forming, the company could better optimize flow.
  • The MagicBand would also collect valuable consumer data.
  • The tussle over digital access points,
  • The tussle over digital access points
  • where customers would use their MagicBands to enter each ride, was typical of the dysfunction between Frog and Imagineering.
  • More than 28,000 hotel doors needed their locks replaced in order to connect wirelessly with the MagicBand, even as some 80% of the rooms at Disney’s resorts, on average, were occupied. Two dozen workers spent eight months upgrading 120 doors per day. The company rolled out 6,000 mobile devices to support MyMagic+ in the parks. More than 70,000 cast members got MyMagic+ awareness training, with 15,000 learning service-specific tasks for, say, FastPass+ kiosks or MagicBand merchandising
  • Disney World’s physical infrastructure, which was first built in the late 1960s, needed major capital improvements. Two hundred eighty-three park-entry touch points needed to be upgraded. Much of Disney World lacked a Wi-Fi connection, so in order for guests and cast members to take advantage of MyMagic+ and its mobile apps (which would offer a map service and real-time wait times for attractions), the company had to install more than 30 million square feet of Wi-Fi coverage.
  • There is no line at the main entrance to the park, where cast members and a row of polished, golden digital access points greet me, and it takes just seconds to stream through with my MagicBand. According to Disney, the MagicBand has cut turnstile transaction time by 30%. Park capacity has also increased.
  • “Honestly, it’s not so magical,” one cast member tells me about MyMagic+, echoing a common sentiment I hear from park employees during my visit. “It’s just for your hotel room [door] and paying for things.” When you look closely, there’s less to MyMagic+ than what some on the team had hoped for.
  • MyMagic+’s rocky rollout makes the Imagineers’ case for conservatism in the face of technological change seem sound. A slew of problems reared up after launch
  • The Imagineers and Frog certainly did disagree during the MyMagic+ development, as did many others, and that disagreement had repercussions and costs. But it ultimately led to a successful conclusion. What Staggs calls “constructive discomfort” is what sophisticated collaboration is all about.
  • esuarezrijsdijk on 27 Sep 20
     
    This article offers a telling account of how Disney developed and implemented the MyMagic+ initiative, providing important insights into how major corporations approach massive tech-related capital investments. Among the most salient takeaways: 1) how Disney recognized that the parks' pain points could be addressed through the public's growing predilection for personal, always-connected; 2) how these massive internal projects can pit different departments against each other, and how sometimes that antagonism can lead to beneficial results; and 3) how a project like MyMagic+ can have a profound positive impact on the company and still be considered by many to have not fulfilled its potential.
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Casino Gets Hacked Through Its Internet-Connected Fish Tank Thermometer - 0 views

thehackernews.com/...iot-hacking-thermometer.html
shared by jwilc019 on 25 Sep 20 - No Cached
  • Internet-connected technology, also known as the Internet of Things (IoT), is now part of daily life, with smart assistants like Siri and Alexa
  • But of much greater concern, enterprises are unable to secure each and every device on their network, giving cybercriminals hold on their network hostage with just one insecure device.
  • There's no better example than Mirai, the botnet malware that knocked the world's biggest and most popular websites offline for few hours over a year ago.
  • ...7 more annotations...
  • Nicole Eagan, the CEO of cybersecurity company Darktrace, told attendees at an event in London on Thursday how cybercriminals hacked an unnamed casino through its Internet-connected thermometer in an aquarium in the lobby of the casino.
  • he hackers exploited a vulnerability in the thermostat to get a foothold in the network. Once there, they managed to access the high-roller database of gamblers and "then pulled it back across the network, out the thermostat, and up to the cloud."
  • compelling reminder that the IoT devices are theoretically vulnerable to being hacked or compromised.
  • Manufacturers majorly focus on performance and usability of IoT devices but ignore security measures and encryption mechanisms, which is why they are routinely being hacked.
  • Therefore, people can hardly do anything to protect themselves against these kinds of threats, until IoT device manufacturers timely secure and patch every security flaws or loopholes that might be present in their devices.
  • The best way you can protect is to connect only necessary devices to the network and place them behind a firewall.
  • educate yourself about IoT products.
  • jwilc019 on 25 Sep 20
     
    I found this article fascinating. It shows that no matter how much security we think we have, there will always be someone who is smart enough to hack you. We bring Smart devices into our homes and businesses to make our lives easier, yet these devices make us vulnerable to cyberattacks. In this article it details how a hacker(s) used a Smart thermostat located inside a fish tank to access and pull sensitive data out of a casino. I'll never look at the fancy aquariums in resorts/restaurants the same.
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Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Tech... - 0 views

www.hospitalitynet.org/...4098771.html
shared by Angelica Saez on 17 Jun 20 - No Cached
  • "Reduced staffing levels will mean more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns is creating the new guest journey, one that relies more on technology than ever before." Technology that can take the pressure off management and provide integration across property operations at every point of contact will help organizations manage through lower staffing levels without compromising guest experiences.
  • or the past several years, Maestro PMS has offered users a variety of integrated modules, touchless tools, and apps that reduce or eliminate the need for physical contact. Online web and mobile guest registration check-in, online prepayment portal, express mobile check-out and electronic signature capture support a touchless guest journey and eliminate several unnecessary points of contact.
  • Mobile-key guestroom access combined with web registration check-in lets guests forgo personal front desk contact at check-in.
  • ...3 more annotations...
  • For more information on how to deliver a mobile strategy to support the guest journey you may click on the Maestro PMS' Guest Engagement white paper.
  • The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
  • Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience.
  • Angelica Saez on 17 Jun 20
     
    This article explains a new way that hotels and different companies will be using a new PMS. This PMS will make it easier for the guests and businesses, due to a touchless way of traveling. Due to the challenging times that we are going through at the moment. This is very safe way for all people to still be able to visit hotels and have a great vacation.
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Sun, Sand and Cyber: Does the Hospitality Industry Need to Invest in Cybersecurity Now?... - 0 views

www.infosecurity-magazine.com/...hospitality-invest-now
shared by jalipman on 19 Jul 20 - No Cached
  • To ensure businesses are in the best possible position to compete during and long after the Coronavirus pandemic is over, both customers and employees need to be educated on the security measures on offer to feel comforted in this brave new business climate. 
  • For businesses to feel empowered against today’s many challenges, a consistent approach to risk management is absolutely crucial. A CISO with the authority to carry out real change and impart strong governance across the business would be hugely valuable.
    • jalipman
      jalipman on 19 Jul 20
       
      An entity to regulate and update cyber security in order to keep all information safe would be very helpful. But it could be argued that an organization that has access to all systems could pose a larger risk to cyber security than it would negate.
  • These burdens come into sharper focus when you consider the digital environment in which hotels are operating. Individual hotels are often connected to the organization’s national or international network, meaning only one hotel has to be breached before the entire company is at risk of hemorrhaging huge volumes of its data.
    • jalipman
      jalipman on 19 Jul 20
       
      This is a good example of why every hotel needs to be constantly updating and on alert for cyber attacks because if one hotel server is compromised the entire national system is at risk.
  • ...9 more annotations...
  • Most crucially, a cybersecurity strategy must include a solid plan for Business Continuity and Disaster Recovery in order to prepare for any worst-case scenarios. In the era of COVID-19, incidents of the worst kind are fast emerging and businesses deserve a fighting chance to succeed.
  • The root of this cyber crisis lies in the way hotels are hampered by disparate legacy systems and out-of-date software where breaches are rife for the taking, particularly on hotels’ Point of Sale (POS) systems and other external vendors. Adding to this, hotels often outsource their customer IT connectivity but unfortunately forget to consistently monitor and audit suppliers’ security measures. 
  • Today, the systems used for various functions in a hotel’s back and front operations are manned by employees who are not yet well-equipped to pick up on and counter large-scale cyber-attacks until it’s too late.
    • jalipman
      jalipman on 19 Jul 20
       
      Simply put, hotels are not focusing enough on these attacks and their security systems are made primarily to identify and ongoing attack rather than preemptively stop them.
  • Mobile phones, tables and laptops connected to open networks become a hunting ground for hackers to harvest banking details through card payments. 
    • jalipman
      jalipman on 19 Jul 20
       
      Not only is personal information stored but guests use these open networks for many different things allow hackers a direct link to the guests devices as well.
  • Worth billions of pounds, the hospitality industry is a perfect victim for cyber-criminals. Its make-up of luxury resorts and hotels alongside huge volumes of high net-worth individuals has fast become prey for hacker
  • While financial services and the public sector have been forced to endure an endless stream of cybercrime, the hospitality industry has also become a prime contender for hackers in the wake of its rich data-base. 
    • jalipman
      jalipman on 19 Jul 20
       
      The constant influx of new information makes hospitality company databases prime targets for hackers.
  • No matter the size of the business, inefficient cyber support diverts crucial time from business activities and relationships with customers.
    • jalipman
      jalipman on 19 Jul 20
       
      Not allocating for proper cybersecurity not only puts you at risk but takes away from time you spend on business when you are dealing with potential or ongoing threats that would have been better addressed by a proper cyber security system.
  • With global business fighting relentlessly to survive against the chaotic threat of the Coronavirus, all industries are exposed to criminal cyber-threats, and so the security of highly sensitive data must be handled appropriately.
    • jalipman
      jalipman on 19 Jul 20
       
      In unprecedented times like we are currently going through things like cybersecurity will be put on the back burner in order to deal with issues at hand but this can create environments for cyber attacks.
  • British Airways and Marriott International are two major hospitality companies to be victims of high-profile breaches in recent memory. They serve as a stark reminder of the heavy costs faced when the safety of customers’ data is compromised. 
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Why Hotel Developers Are Turning To Event Professionals To Design Their Spaces From The... - 0 views

www.hospitalitynet.org/...4095090.html developers software professionals event ground travel
shared by jeanique13 on 17 Feb 20 - No Cached
  • event management experts are more qualified than anyone from the hospitality industry to work hand-in-hand with your design and architectural teams and build an event space that matches your event objectives, as well as your event brand identity.
  • gain, demonstrating the rapid growth and demand for standardization of the events industry as it applies to hospitality.
  • Just like the hotel hires quality assurance professionals for hospitality, hotels should begin budgeting for quality assurance professionals in the events sector to ensure their current spaces are up to code, or their future spaces will be built to acquire the maximum event-driven revenue.
  • ...4 more annotations...
  • Hotel developers have recognized the need to create experiences within their hotel, resort or venue, meaning they are now redesigning the existing spaces within their restaurant, beachside, poolside or ballroom areas - specifically to cater towards events.
  • "As meeting and event planners, it is our responsibility to stay current with trends, whether it's colors, themes, décor elements, culinary creations or technology,"
  • An event management professional has a comprehensive view of all these event components, and more, necessary not only for proper event execution, but from the perspective of the client's needs.
  • As the orchestrater of all event vendors and the clients, event management professionals ensure transparent and consistent flow of information from hotel to vendor, vendor to vendor, vendor to client, client to guest, etc. Therefore, they understand the event from the holistic perspective of all the different parties involved, the pain points of each of the different elements from their perspective, and the solutions and preventative measures needed.
  • anonymous on 17 Feb 20
     
    companies and people are wanting more evolved events design and decor and technology being apart of it. A dimly lit ballroom just isnt cutting it anymore. Event Managers are in high demand to work with hotels to create a space that can host all kinds of events in one venue.
  • jeanique13 on 14 Jul 20
     
    As the need for event planning rising more and more over the years Hotel developers are assuring the need to hire event planners to help boost their sales and awareness for their property by redesigning and maintain their current areas. This allows many hotel owners to help create memories while leaving a great taste on the guest who requested the venue. he job of event planners are very critical because they go through every detail and trends to gather ideas for the clients. They have to keep in contact with property for any changes or layout to ensure it meets to clients needs.
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POS Systems: The Backbone of Restaurant Tech | Modern Restaurant Management | The Busin... - 0 views

modernrestaurantmanagement.com/he-backbone-of-restaurant-tech technology hotel business Tech travel solution mobile green hospitality software
shared by jamigovaerts on 14 Sep 20 - No Cached
  • “one-stop-shop”
  • All restaurant technology starts and ends at one central point: it’s POS system.
  • a good point of sale system can be the biggest asset a restaurant has
  • ...5 more annotations...
  • Technology upgrades, such as those that protect against data theft or provide guest relationship management capabilities, can make a big difference in improving operational efficiency and guest satisfaction.
  • Modern-day point-of-sale software functions on its ability to integrate.
  • It may be impossible to predict the future of POS technology with certainty, but it’s quite transparent that the technology will continue to evolve to meet the changing demands of the market.
  • Improving the quality of food, service, and guest experience has always been and will always be the primary driver of restaurant success. To do that, every restaurant needs a POS system that won’t fail them and will provide assistance in all aspects of operations from now into the future.
  • POS Systems: The Backbone of Restaurant Tech
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Hospitality Accounting Software, Hotel Accounting Software | Sage Intacct - 1 views

www.sageintacct.com/ospitality-accounting-software hospitality accounting software hotel sage
shared by jfuen093 on 10 Jun 18 - No Cached
  • mannypinto on 10 Jun 18
     
    Cloud-based systems are a great way to keep track of a business anywhere you are. They are also great to keep people connected and informed of what they need to know. Sage Intacct is a cloud-based accounting software that is great for hotels, restaurant chains, entertainment venues, resorts, clubs, or other hospitality businesses. It automates hospitality accounting and financial management to give greater visibility into one's business and help make decisions to boost profitability. With the system, your staff can enter and view information for specific properties and locations, without seeing the financials for other sites and businesses. It has features such as franchise operations, fractional ownership, global business units, and other complex holding structures. The greatest part of this system is that it helps keep up with evolving revenue recognition requirements. The system is also great for different ways of measuring performance by viewing accounting and finance information of individual locations, groups of locations, concept, region and/or other dimensions.
  • jfuen093 on 22 Sep 20
     
    This article gives a solid overview of hotel and restaurant accounting systems and presents the vender's perspectives.
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Global distribution system (GDS): Complete guide for hotels - SiteMinder - 1 views

www.siteminder.com/...global-distribution-system
shared by ovila009 on 14 Sep 19 - No Cached
  • More than 600,000 travel agents plug into the GDS every day on behalf of companies to book flights, hotels, car rentals and destination activities.
  • Despite the growth of third party online travel agencies (OTAs) like Booking.com and Expedia, the GDS remains the number one way to promote your hotel to the corporate travel market globally.
  • A GDS is a worldwide conduit between travel bookers and suppliers, such as hotels and other accommodation providers.
  • ...62 more annotations...
  • The history of global distribution systems dates back to the 1960s when a more sophisticated method was needed to keep track of flight schedules, availability, and prices
    • anonymous
      anonymous on 14 Sep 19
       
      This is how GDS started back in the day in order to keep track of things however nowadays it is used for so much more.
  • Hoteliers are always looking at ways to increase their reach to attract more customers, increase revenue, and make a profit
    • anonymous
      anonymous on 14 Sep 19
       
      Hence why GDS is so beneficial for hotel companies and other industries.
  • As soon as a reservation is made on the GDS or an online booking website, the channel manager instantly reduces inventory across all channels, including the hotel’s own website, and automatically delivers the reservation details back into the PMS or central reservation system (CRS).
    • anonymous
      anonymous on 14 Sep 19
       
      Reservations are now made quick and easy with this system. It gives customers a pleasant experience.
  • There are several major global distribution systems that house and process the majority of data from hotels, airlines, and other distributors. These include Amadeus, Sabre, Galileo, Worldspan, Apollo, and Pegasus.
    • anonymous
      anonymous on 14 Sep 19
       
      Here we can see some examples of GDSs.
  • The Apollo reservation system was used by United Airlines until 2012, when it switched to SHARES, a system used by its former Continental Airlines subsidiary.
  • Sabre is seen as a pioneer for online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
  • Galileo traces its roots back to 1971 when United Airlines created its first computerised central reservation system
  • created by other airline groups in an attempt to gain market share in the computer reservation system market.
  • Worldspan is a Travelport platform, and is the technology leader in web-based travel eCommerce, offering solutions for all facets of travel business online. As a leading GDS, Worldspan provides travel distribution, technologies and services for thousands of travel companies worldwide, including travel agencies, corporations, travel suppliers and travel websites.
  • Amadeus has the biggest global footprint of any of the GDSs, with a potential reach to millions of guests.
  • Abacus was founded in 1988 and became a leading provider of travel solutions and services in the Asia Pacific region.
  • Pegasus Solutions pioneered the hospitality reservations industry.
  • The best systems will connect your hotel directly to the world’s most prominent GDSs
  • Using a software provider to tap into the GDS saves a lot of money and time.
  • Essentially, the GDS can increase hotel bookings and revenue by placing hotels on more ‘supermarket shelves’ globally.
    • anonymous
      anonymous on 14 Sep 19
       
      It gives hotels the ability to expand and increase the number of customers they get by exposing them more internationally.
  • there are still more bookings being generated through the GDS than through hotel websites.
  • The GDS is indeed a unique and direct marketing tool for your hotel.
  • booked quickly and efficiently.
  • The GDS can help hotel managers uncover new market segments to promote their products to
  • More travel agents are relying on the GDS to find the best places for their clients to stay.
  • the GDS improves search positioning and displays your brand messaging during the search and booking process
  • Hotels generate more revenue through a GDS because it places the hotel’s information, availability and rates in prominent locations where it is easy for travel agents to find.
  • you can market all of your rooms to all of your distribution channels at one time.
  • Your GDS should help you maximise your bookings and increase your revenue
  • the capability for the GDS to integrate completely with your existing PMS, online booking engine and channel manager.
  • help you make the best decisions regarding your marketing strategy and distribution plan.
  • discover and tap into the most powerful and motivated market segments.
  • trial the GDS for a short time and measure results before continuing your subscription.
  • Because cruise travellers rely heavily on travel agents for their trip arrangements, it’s highly likely any hotel bookings will also be made through this channel.
  • A GDS is a worldwide conduit between travel bookers and suppliers, such as hotels and other accommodation providers
  • Cruises tend to rely on more conventional channels like travel agents to reach and convert guests.
  • With the cruise industry currently in a state of growth, it represents a chance for hotels to get a slice of the revenue.
  • It appears travel agents are driving most of this success, with 70% of cruise bookings made via this channel.
  • Cruises do all the hard work to book their guests but often they will arrive a day or two early or depart a day or two after their cruise, booking at hotels for the extra time.
  • Most prominent is your hotel description
  • you eliminate the frustration of signing up with each individual platform, and you can connect to all of the top providers without paying the individual fees.
  • The GDS is often used to tap into the corporate travel market because it has the ability to present hotels, flights, and car rentals in one simple interface which is convenient.
  • Live rates and availability are sent from a hotel’s property management system (PMS) directly to the GDS and online booking websites via a channel manager.
  • What are the major GDS systems?
  • here are several major global distribution systems that house and process the majority of data from hotels, airlines, and other distributors. These include Amadeus, Sabre, Galileo, Worldspan, Apollo, and Pegasus.
  • There are several major global distribution systems that house and process the majority of data from hotels, airlines, and other distributors. These include Amadeus, Sabre, Galileo, Worldspan, Apollo, and Pegasus.
  • Amadeus GDS
  • Sabre GDS
  • Galileo GDS
  • Worldspan GDS
  • Apollo GDS
  • Abacus GDS
  • Pegasus GDS
  • – like the ones mentioned above – so you don’t have to worry about signing up to each one
  • individually.
  • In one fell swoop you can access all the retail and traditional travel agents you want:
  • There are a few specifications which will greatly aid successful GDS connectivity: Being centrally located Being located close to an airport Room capacity of more than 20 rooms Lodgings that are set up for corporate markets and not affected by seasons
  • Here’s a checklist to ensure you’re using the GDS to its full potential:
  • 1. Pooled inventory
  • 2. Commission-free structure
  • 3. Integration capabilities
  • 4. Comprehensive reporting
  • 5. Ability to target specific markets
  • 6. No lengthy contracts
  • 7. Simple and affordable connection
  • Essentially, the GDS can increase hotel bookings and revenue by placing hotels on more ‘supermarket shelves’ globally. This approach is particularly effective at capturing international corporate travellers. You can gain lucrative international corporate business, particularly if you’re near a major airport gateway or close to government or commercial enterprises.
    • yoevelyn
      yoevelyn on 30 Jan 21
       
      This article goes into how to optimize the use of GDS for a hotel operation and the author touched on a point we have discussed in the class before: how to market your local hotel to an international audience. The author suggests that adding your property to a GDS can be a cost-effective way to bring those international business travelers, specially if your hotel is near an airport.
  • The number of bookings generated through a GDS generally outpaces that of direct bookings
  • anonymous on 14 Sep 19
     
    This article goes in depth into GDS. It explains the concept of the GDS is and how eaxctly it works. It also gives examples of some major GDSs. It talks about the benefits of using GDS in hotels.
  • gaston326 on 18 Sep 19
     
    The global distribution system in the hospitality industry is beyond vital in the act of keeping the ball rolling. GDS provides live products and offers to travelers across the globe. Whats really amazing about GDS is that live availability and rates are transferred through a channel manager directly to online booking sites. This allows guests to acquire the best rates the soonest as opposed to waiting to call a hotel or resort to see what they have and at what price.
  • xiaoyuzhang on 18 Sep 20
     
    This article shows us everything we need to know about Hotel GDS. It includes GDS in the hotel industry, GDS work way in travel, seven major GDS systems, the way to access leading GDSs with GDS software, GDS conditions of use, benefits of connecting hotel to the GDS, and how to use the GDS to capture cruise travel bookings at hotel.
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Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views

www.pymnts.com/...to-save-travel-and-hospitality biometrics identity travel hospitality immunity passports airline technology solution
shared by akallison93 on 14 Feb 21 - No Cached
  • “The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
  • outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
  • American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
  • ...4 more annotations...
  • That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
  • but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
  • MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
  • Biometrics are playing a huge role in new identity needs, and that function is widening.
  • akallison93 on 14 Feb 21
     
    Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
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Has Social Media Negatively Impacted the Hospitality Industry? - Hostfully - 0 views

www.hostfully.com/...-impacted-hospitality-industry
shared by teresaricks on 22 Feb 21 - No Cached
  • Customers have access to up-to-date reviews and pictures through a simple internet or social media search.
  • However, most reviewers are more likely to post if they disliked an experience more than if they were amazed by it.
  • With the rise of social media has come a new challenge for the hospitality industry: responding in ways appropriate to their audience. What used to be done solely in person or through private email or snail mail is now public domain.
  • ...4 more annotations...
  • Hotels, bed and breakfasts, and resorts now must accommodate and acknowledge people’s feelings and opinions in a public manner to show their respect and customer service.
  • social media is creating more work for the industry themselves in protecting their reputation and status. So, for large corporations and hotel chains that can hire and create an extra job, this may be simpler. But, for smaller boutique hotels and family run destinations, this is another job to put on their list.
  • . The industry itself can shape people’s opinions of their offerings through their own pages as well
  • social media has created new opportunities for advertising
  • teresaricks on 22 Feb 21
     
    This Artie sheds light on some examples of the negative effects that social media can have on businesses in the hospitality industry.
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Hotels: Are Your Cyber Defenses Ready for 2021? | Hospitality Technology - 0 views

hospitalitytech.com/your-cyber-defenses-ready-2021 cyber security hotels tourism POS
shared by jlewinsky on 23 Feb 21 - No Cached
  • Two of the top five biggest data breaches made public in 2020 were at hotel chains. Attackers stole personal information including names, emails and addresses from 5.2 million guests at Marriott and 10.6 million guests of MGM Resorts.
  • To ensure a swift recovery from COVID-19, the hospitality industry must shore up its cybersecurity protections — or risk more headline-making breaches in the future.
  • Risk is especially high at hotels because attackers have multiple points of entry.
  • ...14 more annotations...
  • Breaches undermine hospitality brands’ reputations and erode customer trust. Eighty-one percent of consumers will stop engaging with a brand after a breach, according to a 2019 study.
  • When it comes to cybersecurity, companies today have two options: Defend the fort or devalue the data. The former is the more traditional approach. By strengthening the digital “walls” around your data — via firewalls, intrusion detection, 24/7 monitoring and other security protections — the defend-the-fort approach works to keep attackers from accessing your systems at all.
  • However, one of the biggest vulnerabilities may be on the hotel grounds themselves.
  • hotels have multiple point of sale (POS) terminals across different locations, from the front desk to restaurants, all of which are connected to each other. If a POS device is not properly secured, attackers can use malware or other attack vectors to steal clear-text credit card numbers and other data.
  • POS attacks remain one of the most common causes of data breaches in accommodations and food services.
  • Guests may share their credit card numbers with the hotel in advance via a booking app or website, opening up the possibility of web-based attacks. Loyalty programs are another source of online vulnerability, with an estimated $1 billion a year lost to account fraud and related crimes.
  • One important and underutilized aspect of cyberdefense is employee training.
  • Make sure your employees use strong passwords and know how to spot fraud and spear phishing attacks. You may also want to limit employee access to confidential data, so if an account gets hacked, private guest information doesn’t go with it
  • You should also make sure your software is up to date with all security patches, as attackers often exploit known weaknesses in programs. Isolating POS devices from the rest of the network can also limit the damage from malware infections at that entry point.
  • it’s unlikely that even the strongest digital “walls'' will prevent all incursions. Defenses are important, but the ever-changing nature of technology means that new, hard-to-catch vulnerabilities will pop up all the time.
  • important to devalue your data, rendering it unusable to attackers who gain access to your systems. One way to do this is to implement point-to-point encryption (P2PE) by encrypting payment information from the moment it enters your network at the POS
  • Encrypted data is unintelligible to anyone who doesn’t have the right digital key. Implementing P2PE is the only way to ensure that clear-text payment data doesn’t fall into the hands of attackers targeting POS systems with malware.
  • Data that’s stored for the long term, like passport information or credit card numbers saved to a loyalty program, can also be devalued through tokenization. Data that’s tokenized gets replaced with an alphanumeric pseudonym, so the actual sensitive information isn’t stored on your servers. This method helps secure guest information beyond the initial transaction at the POS.
  • Hotels that reckon with their security vulnerabilities now will protect themselves from fines and other fallout from data breaches as business rebounds. They’ll also build deeper, more trusting relationships with customers by keeping their personal information secure. By strengthening security protections and devaluing their data, hotels can set themselves up for a brighter future. 
  • jlewinsky on 23 Feb 21
     
    This article describes the vulnerabilities in the security systems of the hotel Industry. The POS system was recognized as one of the most vulnerable areas that are more targeted by hackers. This is due to the multiple stations where the POS systems are located on the premises of the hotel. Likewise having POS systems independent of the hotels security system left the system open to hackers. Two options to defending the cyber-defense, are digital walls and employee training. Digital walls works by keeping hackers from accessing the systems. Although even with a strong firewall it is recommended to implement point-to-point encryption (P2PE), this encrypts payment information of guest. the other is tokenization. This uses alphanumeric pseudonym to protect data stored for long periods of time. Another way to prevent cyberattacks is employee training, encourage the use of strong passwords an dhow to detect fraud and phishing attacks.
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