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Bing Kwok

Mobile Marketing Remains A Largely Untapped Opportunity For Marketers - 0 views

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    Mobile accounts for one out of every three internet usage minutes. This offers a massive opportunity for marketers who learn how to optimize customer mobile experiences to drive conversions. Mobile devices are scary because everyone knows they'll make a huge difference, but no one knows exactly how. It is likely the single technology category that will most affect every aspect of distribution, and yet it is still largely in development. Marketers need to adopt new methods of measuring activities across all channels - including search, social and mobile - brands can deliver a seamless experience.
Alyssa Westmeyer

Page 2 - Avero Partners With BinWise To Automate Beverage Inventory Management - TheStreet - 0 views

  • Avero is the leading provider of cloud-based insights and solutions to the hospitality industry having seamless integration with more than 40 of the largest POS systems worldwide
  • The cloud-based software links purchasing, barcode inventory management, point of sales and real-time wine lists, available on pdf, html or iPad, on one platform
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    Avero, one of the top analytic tools in the industry, has partnered with BinWise, the leading beverage inventory management system. Together, they provide great value to restaurants in that they ensure the most current inventory levels and accurate sales information at all times. The streamlining of these processes saves the property time, money and space while controlling inventory and beverage costs. It is clear that, while many companies use one or the other (or both), they will now benefit even more from the partnership between these two systems that have both been proven to save money and improve efficiency.
lalle044

The smart card: Apple Pay competitor or simple stopgap? - CNET - 0 views

  • Paying with a Stratos may not be as seamless as holding your iPhone near the register and using Apple Pay. Apple's mobile payments service lets iPhone 6 and iPhone 6 Plus owners use their smartphones and their fingerprints to charge purchases to their credit cards just by holding their iPhone near a terminal. And while technologists rejoice at Apple Pay's security, only 6 percent of iPhone 6 and iPhone 6 Plus owners used Apple Pay as of March, according to market researcher InfoScout.
  • ow so-called smart cards like Stratos, Coin, Plastc and Swyp have come on the scene. When coupled with a smartphone app, these devices -- which cost around $100 -- let users store and toggle among different payment cards on the fly. Cards are scanned in using a small card reader and managed with a smartphone app.
  • It would be awesome if every single merchant took Apple Pay," he said. But that's not the reality. "It's kind of crazy that we're in 2015 and we're still paying with cash and plastic, and we have a computer in our pocket." Until the computers in our pocket become the main way to pay, he has a Coin card.
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  • If you have a chip in your card, the POS system is going to prompt you to put your card in the [chip] slot," Mulpuru said. That becomes a problem with products like Stratos, which do not contain chips. That means you'll still need to carry around a backup card.
  • By October 2015, merchants that haven't upgraded their terminals to accept the new cards will be the ones liable for fraud, not the credit card companies. The result: we'll start to see many more EMV-ready point-of-sale (POS) systems.
  • What's more, Stratos, Coin and their rivals don't directly store credit or debit card information unencrypted -- and only transmit sensitive data from your smartphone. That makes devices inherently more secure than the standard magnetic stripe credit card. There are also options to deactivate the card if it loses communication with your phone
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    I was listening to the news over the week end and was intrigued about a story on a new smart card that would one day take the place of all of our credit cards. My mind started reeling and could not grasp the concept especially with technology and hackers in the forefront of any credit card online usage. I read this article several times and it helped me understand the simplicity of this card and also the fact that your credit/debit account numbers are not stored on the card just a chip then the consumer either uses a PIN number or signature as authorization for payment. Fingerprint technology will be added in the future, which will bring about an evolution into the use of the Smart Card.
Godelieve Olibrice

etouches and Meetingmax Announce Integration - 0 views

  • etouches and Meetingmax Announce Integration
  • Companies to offer integrated event registration and housing systems
  • The integration will offer event attendees a unified online interface that will take them through the registration process and allow them to book space at one of the event's participating hotels. This will eliminate the duplication of data entry and give organizers comprehensive data and reporting capabilities.
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  • seamless conference registration and housing management.
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    E touches is a software that focuses on attendees engagement while Meetingmax is focused on housing capabilities. The integration of both system allows meeting planners to provide customers with reliable information about their particular events while keeping track on attendees and housing capabilities for that particular event. Additionally, it allows meeting planners to generate reports and concentrate on areas where more effort is needed such as e-marketing and e-commerce. With this tool, meeting planners are able to offer smooth registration system to customers and ensuring that the correct meeting space is reserved and rooms allocated for that event.
rachelrosen

Network Solutions | Role of Computer Networking in Hospitality Industry - 1 views

  • Network inside your organization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel.
  • nization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel. In hotels, computer networking play a vital role, communication between workers and staff creates a stable environment. Communication between front desk and manger office is important as in case of any unusual event. And the link of rooms with the service providers’ staff creates a healthy effect on guest’s mind when services are provided to them in no measure of time. Fire alarm or emergency alarm in case of any accident ensures the guest’s safety and also increase the rating of your hotel. The interlinked electronic systems in rooms which control all the electronic devices in room are too much helpful. The Wi-Fi accessibility now becomes an essential thing in hotels. So networking makes it possible to provide that service efficiently. Some five star hotels provide alarm bells on the table in the dining restaurants. These bell ring in the kitchen and makes it possible for the staff to attend each incoming guests at that time and avoid complaints. Here we present a complete solution to all your network problems; Network Solutions Why Network Solutions? Network Solutions is an organization with an extensive geographic stretch providing IT guides. They have worked with almost every kind of business organization and have an extensive vision of their work. They have genius IT specialists who not only show their professional aptitude during their work but also show personal interest in your business that content you mentally. They have an experience of almost all fields as they have worked with almost every genre of business you can think off from health care to education or flaunting fashion to secret secure banking systems. They know perfectly how to prove themselves as the best option available. They work with you, understand you, give respect to your needs and know how to use resources efficiently and bring up with something that does wonders your business. Some of their core networking values are: Envisage They do a lot of research work and observation, and try to sum up things. First they give a close view to your business in order to know your need of networking. They predict the average traffic you are going to have on your network. So that they can provide you with the best and never disturbing network facilities. In Hospitality industry the network traffic depends on your choice, how much you want to give ease to your business or your guests, connecting every room with the front desk or you just want to establish a connection between you workers and manager. Identification  They observe your style and know your needs. And now is the time to identify your problems and your pains. In hotels the problems you face in network in unresponsive and slow communication which creates irritation both among your guests and workers. So to save you from pain Network Solutions is there. Monitoring They monitors the WAN accessibility and the performance of the established network. Measure Fair usage policy and to monitor the traffic of net is another important thing in networking. Network Solutions has made it possible for you. Analyze Analyze the general or common pattern traffic utilization patterns and try to make it more seamless. Automation The network change and configuration are under Automation. Troubleshoot Any kind of trouble in network afterwards, network solution is there to fix it.  To ensure the quality of their  service. (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); Leave a Reply Click here to cancel reply. Comment
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    Networks provide efficiency in the hospitality industry on a multitude of platforms. They are useful to the resort itself, who can connect and make reservations, check guests in, allow guests to charge food or additional items to their rooms, and provide service for any additional guest needs. For guests they can make reservations, learn about the hotel, and be connected and feel at home even away from home. More than that, networks can connect in the article posted and provide security, connecting the entire resort. For example, if there is an emergency the network can link to all rooms and set off the alarm to inform the guest.
tstur005

Top 10 Hospitality Industry Trends in 2015 | By Robert Rauch - 0 views

    • tstur005
       
      New technology to check-in!
  • Innovative technology, mobile check-in, and seamless connectivity across platforms and devices are no longer the future, they are the present. Today, mobile apps are being used as everything from a digital concierge to accessing big data. Geo-location can make it easy to sell guests something that is literally right in front of them. In a recent survey by Software Advice, guests desired local restaurant and hotel restaurant discounts when looking for deals as well as maps with coupons for other deals. At our hotels, we use 1App, which sends guests deals to do everything related to eating, playing and shopping. Additionally, monitoring guest use of the Internet relative to bandwidth can provide a different data set, perhaps one that will drive down your ever increasing costs of providing ridiculous levels of said bandwidth. Most importantly, when looking at the face of a changing consumer today, technology innovation is paramount. As most have heard, Starwood and Hilton will be having guests check in via mobile phone in 2015.
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    #5 in this article explains how technology in checking into your hotel will speed up the process
Yudika Claude

Ventures Africa | The Role Of E-Commerce In The Kenyan Hotel Industry - 0 views

  • A report by World Travel Market predicts mobile channel is expected to account for 30 percent of online travel value sales by 2017. At the same time, United Nations World Tourism Organization places e-tourism at a global 59 percent. Both reports evidently point to a shift in the hotel industry, a main player in the tourism industry. It’s important for local industry players to take the hint and embrace e-commerce.
  • the hotel industry is constantly changing and growing to meet new demands and expectations. One huge factor is the global shift to e-commerce, owing to the need to adapt technology in any company’s marketing structure.
  • The explosion of online tourism is not only limited to hotel bookings, as indicated in a report by the UNWTO; 59 percent of research, actual booking, cost comparisons, payments and reviews are done online. Although guests may not fully discard traditional offline hotel research, the study indicates that the average consumer will visit 14 travel-related sites before making an online booking, roughly using each site three times. They will also carry out nine travel-related searches on Google and other search engines.
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  • embrace the rise of digital and mobile marketing methods, and remember a web based business knows no international boundaries.
  • Internet and mobile penetration in Kenya is one of the highest in Africa and keeps growing rapidly. Hotels can capitalize on this with a mobile-optimized customer experience. 
  • half a century ago in 1950, only 25 million people travelled the globe. Last year, the annual number topped 1 billion, a forty fold increase in just 60 years. Upgrading technology to meet a changing industry must be on the forefront of any business operating online. For instance, provision of various payment options, accessible customer care and mobile application to ensure a seamless service on the go is incredibly important
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    I found this article of the rise of e-commerce in Kenya very interesting. We have been discussing GDS and e-commerce from an American point of view and it is great to note that African countries are also taking note of the importance of catering to customers through e-commerce.  Kenya's hospitality industry understands that more people travel nowadays than ever before, and the industry also understand that most customers prefer to book online on their own. The author of the article suggests and predicts that hospitality companies in Kenya will be capitalizing on the growth of Internet and mobile penetration in Africa. 
mandi6123

2014 POS Software Trends - 0 views

  • . When asked to ID the key business drivers pushing them to make a POS upgrade, the vast majority (69.6%) of restaurant operators named “adding a mobile POS” (Figure 1). Coming in a close second, 62.5% chose “enabling new payment options.” Rounding out their top three business drivers, almost half of restaurants surveyed (46.4%) named “delivering personalized guest promotions” as a major objective.
  • Hospitality Technology’s annual POS Software Trends Report polls restaurant operators about the major business drivers influencing point of sale technology, and asks them about the functionality they’ll be shopping for in their next POS upgrade (Figures 1 and 2). HT also asks the POS software vendor community to reveal their 2014 plans. This year’s results overwhelmingly indicate that restaurant operators and suppliers alike are focusing on mobile POS strategies, and are looking to add everything from mobile payment to tablet-based ordering to their repertoires
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    Timing and mobility to conduct business is the key. Mobile devices can make transactions fast and seamless. In the customers point of view, hospitality is all about experience and meeting expectations. Utilization of appropriate technology can create personal service and success.
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    By reading this article it is clear that customers want mobile POS systems. 69.6% of business drivers that influence the restaurant industry believe that mobile POS systems are needed. Mobile POS system are the hot new item in the restaurant industry. They allow the customers to take control of their experience and make it ask quickly or slow as they would like. We are living in a world of instant gratification and the technology in hospitality is no different. It sounds absurd that we can't wait on a human being to take our order or pay our check but it is true. The rate that people are working in today's time does not allow down time while dining so to add in some extra time we are using the assistance of technology. When asked about the top features in a POS system the highest was mobile phone integration at 45.8%. This comes as no surprise, we now do everything on our mobile devices. They are more than just phones or tablets anymore, they store and control our lives. We can pay bills, order items on the internet, make reservations, check the weather etc… all with a touch of a button so why shouldn't dining be any different. It will be very interesting to see what technology comes about in the next two years and if our way of dining out will be totally transformed.
mrueda

Hoteliers and Restaurateurs Look to New Technologies to Improve Their Restaurant Operations - 0 views

  • ccording to the research, restaurant performance improvement depends to a large extent on technology interoperability and data integration. If applicable, the POS system needs to seamlessly connect with online ordering systems, guest-facing apps, kiosks, display hardware and any number of third-party modules and solutions, such as those related to inventory management and workforce management.  
    • mrueda
       
      The article shares the percentage of restaurant owners who have and are going to upgrade their property management systems, like the POS. 95 % of restaurant owners view the ability to improve guest satisfaction and the quality of the guest experience as one of the biggest benefits one can expect to gain with the right restaurant management and POS system. Technology is very important in running a successful and seamless business now a days. Restaurant owners agree that there is "dramatic" improvement in their sales, staff productivity due to their upgrades. The article also shares the many restaurant owners want all the systems to be integrated. All programs need to be integrated with each other. Seemliness connecting with their online ordering systems, guest-facing apps, kiosks, display hardware and any number of third-party modules and solutions, such as those related to inventory management and workforce management. Giving proof that there is a need and demand for these advances.
  • n the ability to connect, interface and seamlessly share data, preferably in the cloud.
Yueyu Peng

MICROS OPERA: Complete Enterprise Software Solutions | Point of Sale | Micros - 2 views

  • offers hotel operators the ability to share information across multiple applications and properties on a single database while providing the necessary enterprise software solutions and tools for Property and Central operations
  • OES can be deployed in a seamless local, regional, or global environment, thus providing an unparalleled free flow of informatio
  • The OPERA Enterprise Solution is not a single product offering, but a fully integrated suite of enterprise software solutions consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller independent single and multi-property operations to global, multi-branded hotel chain environments.
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  • Central Systems
  • Property Systems
  • Flexible Deployment
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    This article is about the MICROS OPERA using. OPERA is a highly effective software to connect the single parts with overall environment. It contains 3 major parts: Central Systems, Property Systems and Flexible Deployment. This software is fully integrated suite of enterprise software solutions which can be deployed on property or in a hosted datacenter environment flexibly for property management and core central systems.
anonymous

Ahead of the Curve: Groundbreaking Tech in Hospitality - 1 views

  • The hotel industry is well aware of this possibility, which is why the big brands are innovating like crazy to maintain an edge over smaller, more nimble lodging industry disruptors. By taking a proactive approach to new technology, brands are able to keep ahead of trends and implement solutions before guests even know what it is, exactly, that they’re looking for
  • So, how do these big hotel companies implement innovations that, by definition, are disruptive to existing processes, while still providing the best guest experience? It’s apparently a combination of deep research, careful preparation, and closely monitored pilot programs.
  • That interaction is key, because no matter how cool new technology may be, hotels are in the hospitality industry. Connecting with guests on a human level is integral to their overall satisfaction with their stay. If a front desk agent is using the best software on the market, but doesn’t make eye contact and smile at a guest as she’s checking in, what will the guest’s impression be?
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  • With new tech hitting the hotel industry so rapidly, taking the time to examine the main trends to best direct focus can be extremely valuable.
  • Guests want to be able to access all the amenities and conveniences of home when they’re on the road, and if a property isn’t able to keep up, it will likely be left behind.
  • when new technology hits hotels, it must be seamless
  • The rise of the Echo and voice-recognition technology is just one example of the lightning-fast way technology is evolving and changing people’s lives
  • Guests are now able to interact with your property long before they ever set foot in the building
  • There has also been a move towards cloud connectivity and the integration of systems that previously would have been separate
  • Hilton is somewhat unique in that it relies very heavily on what Wilson calls its “innovation hotel,”
  • The McLean property is also unique in that everyone in the hotel—including the guests—knows when pilot programs are happening. “We’re very transparent about what we’re testing and why we’re testing it.
  • The big brands, while constantly innovating, are still fixated on one goal—giving guests the best experience possible. “Our primary focus when delivering technology is making sure it also aligns with our strategic initiatives, including driving consistency in delivering an outstanding guest experience,” Cline says.
  • “Imagine, a Hello Rewards member walks up to the hotel’s coffee shop and the barista is automatically notified that this guest is named Sarah and Sarah enjoys lattes with almond milk.
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    This article goes into details about the new technology emerging in the hospitality industry and how it is that hotels are able to stay ahead of the cutting edge trends of today.
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    I found this article interesting as it is closely related to the discussion board topic for this week. It touches on the point that guests expect the same level of convenience that they can experience at home when they are travelling. Voice recognition devises are on the rise and this new technology is affordable enough to be a regular house-hold item. It's difficult for hotels to have a competitive edge while trying to stay one step ahead of the game. Maintaining excellent customer experiences while avoiding unnecessary touch points for the guests is the goal for many businesses. The article mentions that Hilton as a technology "test" property, where all new technology is transparently tested on staff and guests and valuable feedback in derived. I think this is an excellent idea that more hotel brands should incorporate.
da7327

3 Reasons Why Now Is the Time to Upgrade Your POS | Hospitality Technology - 0 views

  • In particular, cloud-based POS systems can radically improve the way owners manage their restaurant: from scalability to security to ease of use (and not to mention significantly less burdensome subscription costs).
  • Hardware hiccups
  • Not only do cloud-based platforms offer more efficiency, but also more reliability to boot. Data will always be safe and encrypted, and hardware can be easily replaced in the event of damage or failure, leaving these hiccups in the past where they belong.
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  • Unified experiences
  • Today’s restaurant management POS systems still offer third-party apps, but these resources are perfectly implemented into the core POS software, offering a seamless workflow that allows users to access restaurant inventory, sales and other key data at all times, while maintaining an experience that is user-friendly and on-brand.
  • Security, security, security
  • These credentials immediately tell the system which features to enable and which to protect, so no employee can accidentally alter key settings or information.
  • these security measures improve accountability,
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    This article introduces three reasons to upgrade POS system. Most restaurant owners think traditional POS system is good enough to use because they already used to the system and it has not bothered their business seriously. Even though there are some malfunction problems on POS machine, they just chose to keep using them. However, below three reasons support why restaurant owners need to upgrade POS system. First, owners sometimes neglect small hardware malfunctions such as fuzzy monitors, printers, or connectivity issue. Yet, it will not be fixed automatically and it might cause the worst scenario which affects business negatively. Not only this reason but also the advantages of cloud-based POS system can give more efficiency and safety. By easily replacing the hardware in the event of damage or failure, information can be stored safely. Second, upgraded POS provides the unified system. Even though it still needs third-party apps, these resources are well unified into the core POS software and owners can operate system seamlessly based on user-friendly, and on-brand manual. Third, it is a security issue. Traditional POS system requires simply login/password combination, but advanced system can be protected with stronger security system such as fingerprint scanner or ID card logins. Therefore, important business information can be secured safely and it can prevent the possibility employee accidentally change key settings or information. To sum up, customers demand is changing fast and technology is developing fast to meet the new trend, so it is the time for restaurant owners to check their POS system and update it when it is needed.
krehman

Three Ways to Overcome Hotel Accounting Challenges - 0 views

  • Managing payroll is a constant challenge, so it’s critical for hoteliers to have a way to monitor daily labor costs, manage overtime, oversee daily payroll transactions, and have access to simple reporting functions.
  • Adopting a cloud-based reporting system can offer seamless labor monitoring and management from clock-in to paycheck while giving hoteliers on-demand management of earnings to manage transactions in real time.
  • Hoteliers may have a difficult time deciphering what story the data is telling and which levers to pull to remedy an issue or to replicate success. Business intelligence and analytics tool can point to where efficiencies can be improved and how to best reduce expenses.
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  • Adopting an operations management platform that allows hoteliers to import data into one centralized dashboard combines critical accounting and performance data to aid hoteliers in identifying trends and making more informed decisions.
  • Hoteliers must expect the best but prepare for the worst and have a back-up accounting team in place ready to resume operations in the event of a disaster.
  • While increased corporate travel demand and a healthy economy paint a rosy picture for the hotel industry, the report also warns that the lodging ecosystem is vulnerable to threats from multiple fronts.
  • These unique challenges require hotels to be nimble, educated, and equipped with the latest technology to streamline processes and drive financial performance.
  • Hotels live or die on the ebb and flow of fluctuations in their business.
  • hotel-specific accountants can scale on demand to offer the needed expertise and ramp up quickly.
  • Because the hotel industry has a very specific set of needs, it is imperative for hoteliers have the right tools to navigate today’s challenges. The global travel industry shows no signs of slowing down any time soon, so hotels must incorporate cutting-edge technology to streamline operations, optimize labor management, and access critical data while preparing for the next unexpected event.
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    This particular article on hospitality and tourism accounting states that the global travel industry is expanding at an accelerated rate. Although there are high demands in corporate travel and high level of satisfaction in the economy, the ever growing industry is vulnerable to many risks given by its consumers. Just as much as the guests utilizing these hospitality services are becoming more pressing towards great prices and expressing concern in the quality of service they receive, hotel businesses are adamant about increasing awareness in cost and profit. To balance all these exclusive challenges, hotels are insisting on being educated and equipped with the most up-to-date technological advances to keep up with the ever demanding industry. With this in mind, the article states three methods to conquer the challenges faced today. The first method is to utilize a cloud based system to keep track of all the innumerous activities present to keep the business running. Due to the fact that a hotel is run by an overflowing amount of employees, all with different jobs and tasks, all using different systems respective to their departments, and require several types of pay (part-time, full-time, tipped employees) methods, it is a challenge to keep things efficient without a proper system. This is the reason why the article recommends using a cloud based system to keep track of the daily labor costs, overtime management, daily payroll transactions, and incorporate easy accessibility to reporting functions. The cloud based system will be beneficial in keeping everything in record beginning from the moment an employees clocks in to the end where they receive their paycheck, as well as, the ability to manage transactions. The second method is to centralize all the various sources of data. Hotels have a countless amount of data being stored. That can range from guest satisfaction satisfaction survey and comment reports, PMS data, to financial reports. With all these busy ac
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    The hospitality industry today is said to be one of the fastest growing sectors in the world, as demands for travel accompanied by a healthy economy has pushed a flourishing industry. As the industry grows, businesses are having to become more cost/profit-conscious while maintaining an increased importance on price, quality, and level of service, all the while sustaining a profitable organization. The article states that business owners are relying more on financial data to ensure maximum efficiency and profitability out of each and every contract. The article goes on to discuss three new smart-technology accounting solutions for various industry challenges. Cloud-based reporting systems are beneficial as the hospitality industry has many different waged employees that make payroll challenging; cloud-based systems make monitoring and managing staff significantly easier. With all of the varying data that the hospitality industry finds necessary, it is often easy to be overwhelmed with data/numbers. Data from one source may indicate trends in one direction while data from another source may contradict. Operations management platforms can be put into play that can decipher through the data and find out the important details like what efficiencies can be improved and how to best reduce expenses. These platforms combine critical accounting and performance data to benefit business owners by identifying trends and aiding better informed decisions. Lastly, the article finishes with how the hospitality industry can be unpredictable and that back-up accounting teams may be necessary in times of distress.
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    This article mentions way to overcome hotel accounting challenges. The article mentioned that technology has been helping the industry increase revenue, minimize cost, and maximize profit without affecting the quality of the service. One of the ways the author mentioned was to use cloud-based reporting for labor. Hotels have many employees working at all different times of the day and their pay rate varies, therefore it is much easier to monitor labor cost, have employees clock in electronically, and complete payroll having an electronic accounting system. Another way is to centralize multiple data sources. "Hoteliers may have a difficult time deciphering what story the data is telling and which levers to pull to remedy an issue or to replicate success. Business intelligence and analytics tool can point to where efficiencies can be improved and how to best reduce expenses." As a manager, its easier to monitor all your reports on one page making it easier to point out the areas that need improvement. Lately, having back-up accounting teams is a smart idea. Hotels are 24/7 hour establishments that host rooms for the needs of many people. In case of a natural disaster, the hotel must have a team ready to tackle the challenges on making room for those guests in need. "The global travel industry shows no signs of slowing down any time soon, so hotels must incorporate cutting-edge technology to streamline operations, optimize labor management, and access critical data while preparing for the next unexpected event."
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    MOD 9: This article is about how hotels are able to overcome accounting challenges within their industry. According to the article, the travel industry on a global scale is one of the fastest growing industries. While this is great news for the hospitality industry, the lodging sector is prone to vulnerability from trying to stay competitive while being cost and profit conscious and providing customized service. With these challenges, this article discloses three ways hotels can attempt to overcome them and they include cloud-based reporting for labor, centralize multiple data sources, and back-up accounting teams. When managing hotel staff, there are some challenges in overseeing that employees are compliant to their schedule, managing payroll and monitoring labor costs for each department. Implementing a cloud-based labor reporting system could help alleviate those challenges. A similar example would be like ADP, my own property uses this system to monitor labor costs as well as manage payroll and scheduling issues. With implementing multiple centralized data sources, it helps hoteliers to easily identify trends and help make more informed decisions based on the data shown from their data sources. With any property, it is always in their best interest to prepare for worst case scenarios which could be a natural disaster as an example. By establishing a back-up accounting team, hoteliers will be able to make more informative decisions with their back-up accounting team to match the changes of the industry after events like a natural disaster.
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    The article discusses how hotels can overcome accounting obstacles. Firstly managing payroll is cumbersome, so a cloud-based reporting system can provide an easy way to monitor labour and manage overtime, and daily payroll transactions. Secondly, hotels have a difficult time to read data as data can come from a huge variety of sources: STR reports, PMS data, satisfaction surveys, comments. Hotels need a centralized dashboard which combines all critical accounting and performance data to assist hotels in making better decisions. Lastly, the article talks about hotels needing a back-up accounting team in case of disasters. In-house accounting teams may not be able to tackle on one-time event disasters and there must be a back-up team in place in times of urgency. The author, Scott Watson, executive vice president of sales and marketing at a cloud-based financial platform, sees that hotels are becoming more "cost and profit conscious" and I agree with him. Technology solutions are what hotels are craving right now to increase revenue, minimize costs, and maximize profits without sacrificing service quality.
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    This article helps guides hotels in how to overcome challenges when it comes to the accounting department in any situation that deals with staff tracking, how to decipher intricate data, and what to do in emergencies. The article details the usefulness of the Cloud and keeping track of staff members that are FOH and BOH that are both hourly and salary. That the accounting department could simply look them up in the cloud rather than searching through paperwork to understand exactly what their role is in the hotel and pay them accordingly. The article also goes over how having multiple centralized data sources can help accountants understand information from reports, guest satisfaction questionnaires, and other forms of reporting to pinpoint exactly what needs to be changed to become more efficient in the company. Lastly, the article covers how having back up accounting teams could be a definite positive just in case of emergencies (i.e. weather) so accounting can still be in progress no matter what situation occurs and the hotel can run smoothly.
adel168

Merging Art & Tech in Spokane: Ruby Hospitality Chooses StayNTouch's Cutting-Edge Mobile PMS - 0 views

  • Using his love for art and theater, Jerry began renovating historic buildings including the revival of the famous Bing Crosby Theate
  • Jerry's projects emphasize innovation, smart designs, and most importantly, artistic vision.
  • Dicker's management team chose StayNTouch because it fits closely with the company's mission, which is to deliver a unique high quality product with amazing service at a great value
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  • "StayNTouch's Mobile PMS gives our guests seamless self check-in options, while always keeping us in touch if they need us."
  • "StayNTouch shares Ruby Hospitality's commitment to forward-thinking innovation,"
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    StayNTouch which is a mobile hotel PMS technology provider, is partnering with Ruby Hospitality. The owner, Jerry Dicker, chose StayNTouch because it fits in with their mission to deliver a unique high quality product with amazing service at a great value as well as their commitment on forward-thinking innovation.
herzencortes

POS (Point of Sale) Restaurant Management Systems Market to Generate a Revenue of US$30.0 Bn by 2026, Says TMR - 1 views

  • Competition in the global POS restaurant management systems market is likely to increase in the coming years due to the increasing number of players entering the market, observes Transparency Market Research
  • According to the Transparency Market Research, the global POS (point of sale) restaurant management systems market is expected to generate a revenue of US$30.0 bn by the end of the forecast period in 2026.
  • Inaccessibility of single seamless integrated software is acting as the major deterrent limiting the growth in the global POS restaurant management systems market.
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  • Increasing demand and the growing popularity of wireless technology is the key factor driving the demand for mobile POS terminal across the globe.
  • Competition in the global POS restaurant management systems market is likely to increase in the coming years due to the increasing number of players entering the market, observes Transparency Market Research
    • herzencortes
       
      The biggest evolutions that I see in POS is venmo, apple cash, and the cash app. These applications will make it easier for customers to pay and make the exchange of money more efficient.
  • These players are also offering innovative solutions such as staff scheduling, inventory management tools, and payroll that could further fuel the competition in the market
    • herzencortes
       
      The new players in POS systems are moving more towards a platform where managers can manage an entire property
  • Based on type, the demand for mobile POS terminals is expected to lead the market over the projected period and might generate high revenue as compared to other types of sources.
    • herzencortes
       
      Like with all technology, we want it to be smarter, faster, and smaller. This is why cloud based solutions are becoming more and more prevalent
  •  
    POS Restaurant Management systems market are expected to generate a $30 bn revenue by 2026. The cause of the demand for mobile POS systems is driven by the increasing demand and the rapidly growing popularity of wireless technology. Overall POS systems are essential in registrations of payments, sales operations, and icreases work effiency by reducing time and cost.
tgore002

10 Must Have Features of A Property Management System - Financesonline.com - 0 views

  • A calendar allows property owners, managers, and employees to visualize their reservations and availability in different ways.
  • A good property management system will allow you to create rate plans and derived rate plans and then easily assign them to reservations.
  • robust reporting module built in.
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  • Distribution is one of the major ways that small to medium-sized properties can compete with large hotel brands. Channel managers have become common and relatively cheap over the past few year
  • Online distribution channels that can bring more business to your property are great, but they come at a cost. And sometimes, that cost is significant as commission percentages increase. However, if a traveler has found their way to your website, you deserve to capture their direct booking.
  • sell the most sought after room types to the people who want them at the right time.
  • Email marketing is still very much alive and you can use your previous guests emails to keep in touch about local happenings, discounts, and other important information.
  • Accepting and modifying reservations becomes easy and seamless with a point of sale integration.
  • Pricing intelligence is the process of collecting and acting upon real-time consumer and competitor activity.
  • ost properties need some sort of POS to manage payments for their bar, restaurant, small store, etc.
  •  
    This article talks about important features that a property Management System need to have. The most important features are the following: A drag and drop calendar which will help managers to visualize reservation and availability. Rate plan management will help to create a rate plan and have them easily applied to reservation. Integrated channel manager since it is important for hotels to be able to join as many available channels a possible to make more sales. Reporting is also very important to be able to track performance real time and keep control of the health of the company. Another key important feature is shared inventory and direct booking support since if customers can book directly from the properties website the hotel will avoid paying commissions. The customer data base is great for marketing and to create loyal customers. The last features that a property management system should have are pricing intelligence, point of sale and the ability to track other revenues services from other services that are offered in the property. A PMS system that has all these features will help a company run the property very well. I would add a good customer support because if this system goes down basically the hotel cannot do anything so I think it is very important that if it is not working for any reason that it has be fixed very fast so that it does not affect customer relations.
adel168

IHIF Day 2: Investors finding opportunities in alternative models | Hotel Management - 0 views

  • As established during day one of the International Hotel Investment Forum (IHIF), hospitality investment has grown up.
  • One of the challenges Winter and his team has faced over the last 19 years is changing demand from travelers, and how to meet that demand while keeping costs low.
  • the company kicked off an investment of €30 million to update all existing assets over the next two years
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  • To take the business beyond hospitality, Kerten has focused on technology and how the next generation of travelers is using it.
  • What millennials and Gen-Z want, she claimed, is to have their data used efficiently to create a seamless experience.
  •  
    At the International Hotel Investment Forum (IHIF) it was established that hospitality investment has indeed grown up. The article points out how new generations are now slowly taking over which means hotel need to stay updated and change with the new expectations and needs. A huge investment was made for this exact cause to keep the next generation of travelers interested.
tricc003

Evolution of the Hotel CRM | By Terri Miller - Hospitality Net - 2 views

  • CRM platforms integrate into a hotel's operational structure to build a comprehensive database of guest information, playing a critical role in the cultivation of loyal, satisfied customer bases.
  • In these industries, it's never just about the product or service; much of the consumer's impression of that brand or business will be derived from experience and relationships.
  • The ecosystem has evolved from single sources of guest history information to secondary data available on multiple channels that can be leveraged for guest scoring, profiling, personalization, revenue management and forecasting.
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  • With the seamless integration of an advanced CRM software that is not only rife with competitive insights but is also visual and user-friendly in nature, ensures that the value of the modern CRM is never lost amongst frequent staff turnover.
  • With innovation, easier implementations, and lower prices, the next-generation of CRM systems is moving from sales, marketing, and service to enabling frictionless, customizable guest experiences, and can facilitate a unique advantage.
  •  
    CRM (Customer Relationship Management) Software must change and adapt to fit the needs of hotels & guests alike. If these systems do not change it is likely that they will no longer be useful therefore making them obsolete. New systems must not focus on the sales & marketing potion, but allowing for smooth customer experiences.
anonymous

Why mobile key is taking over in hotels | Hotel Management - 0 views

  • Adoption of mobile locks in the hotel marketplace continues to rise unilaterally across all segments
  • most magstripe locks are nearing the end of their useful life and the recurring maintenance issues that arise are causing hotels to seek replacement options
  • “Mobile applications that allow a guest to directly access a hotel room provide more convenience and result in improved guest satisfaction,” said Michael Cline, Salto Systems' VP of hospitality sales. “In many cases, the guest can skip the check-in line at the hotel’s front desk and go directly to their room.”
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  • Overall, hotel companies exploring mobile keys are seeking to drive guest loyalty and direct bookings, plus improve efficiency so staff can spend more time offering premium guest services. “With mobile access gaining traction, we sees opportunities to further enhance the guest experience and make their arrival even more seamless by enabling access to parking garages and elevators
  • The biggest challenge involved in replacing hotels locks is the cost and concern over the "future-proof" features of new locks
  • The future of hotel door electronic lock technology is the ability to improve the guest experience and to make hotel operations more efficient.
  •  
    With the success of having mobile locks for our homes and even our cars, it's no wonder hotels are adopting the technology as well. Technology advances quickly, and like any business hotels must do the same, they're constantly refurbishing rooms and implementing new things to better serve their guests and a mobile lock would be no different. Having keys on a guest's phone would improve efficiency for hotel management because they wouldn't need to replace a lost key, and guests would no longer need to wait in a line to check in, just head up to their room as soon as they get there. This allows hotel staff to use that extra time to ensure guests get even better customer service. Mobile keys do possess a few problems in that, unless a guest is loyal to a particular hotel chain or unless they travel a lot, they might be unwilling to download an app just to be able to get into their room. This can be circumvented by designing an app that can do more than just open their room door such as making/changing reservations, making spa appointments, allowing gym/pool access, and being able to call for a bellboy, and getting help from the concierge. While not quite there yet, mobile door locks will let hotels know more about their guests and how to "better manage assets and the workforce with predictive analytics" that could be used to make guests experiences better and more likely to turn them into repeat guests.
linanzhang

How POS systems are transforming the hospitality industry | By Joshua Smith - Hospitality Net - 0 views

  • for the hospitality industry, the most dramatic developments are taking place thanks to the latest, highly sophisticated POS systems.
  • customers are now accustomed to personalised service that is smoother and more efficient than ever before, thanks to better customer data and faster payment systems that eliminate the laborious processes of the past.
  • it needs to take advantage of the positive transformation that can be achieved with today's state-of-the-art POS systems.
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  • Today's hospitality outlets are utilising new payment functionalities that remove the traditional, time-consuming ritual for customers of waiting for service staff to bring them the bill.
  • with the right POS system you can help your customers pay quicker and more efficiently, even during peak times.
  • The best POS systems accept contactless cards and Apple Pay for a seamless and satisfying customer experience.
  • Pre-pay. A fantastic time-saver for takeaway outlets in particular, pre-payment systems work by allowing the customer to place their order and pay online.
  • mobile ordering allows customers already in your bar or restaurant to place their order at their seat, using their smartphone. In a busy establishment, this takes the hassle out of getting served; no more queueing for ages at the bar or trying and failing to catch the attention of a passing waiter.
  • Arguably the real jewel in the crown of today's intelligent POS systems is the unprecedented access they offer to detailed customer data – letting you view overall trends as well as zooming in on individual customers' patterns and preferences.
  • faster service, better data, happier customers - it's clear that the latest POS systems hold the key to the future of hospitality.
  •  
    This article discusses POS systems and the positive effect that it has on the hospitality industry. Not only do they assist the customers by enabling them through the choice of purchases, but it also makes the service a lot quicker. The advancement in POS Systems also assist servers within the industry by way of making their jobs a little smoother, instead of replacing the server and his or her role. POS systems are also sale drivers and assist the hospitality industry by way of knowing what sells the most, what a customer likes the most, and also by way of loyalty programs.
  •  
    technological advances are changing the way we live our lives - and for the hospitality industry, the most dramatic developments are taking place thanks to the latest, highly sophisticated POS systems. Today's guests and customers are now accustomed to personalized service that is smoother and more efficient than ever before, thanks to better customer data and faster payment systems that eliminate the laborious processes of the past. They have contactless, pre-pay and mobile ordering.
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