A study of events organised by hospitality industries in Accra, Ghana - 0 views
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naram003 on 10 Nov 19This paper used a random sanmplpe of 6 managers, 32 employees, and 38 clients of two hotel in Accra, Ghana. The goal of this paper to examine the role played by the hospitality industry in the organisation of events for clients. As most literature on even tourism is saturated with repeat data on the importance of mega events and their socioeconomic impact on destinations, this paper focuses more on the organisation of these events. For this location the study revealed that whilst religious and socialization activities dominated hotel events, only a small percentage of events organised covered corporate conferences, meetings, and workshops. Though clients have shown a mostly unanimous satisfaction with these meetings, managers feel that they have not received proper training in event planning and management. The managers have made an effort to voice their concerns, given the increase in the number of international tourists to Ghana, along with an increase in the number of hotels, restaurants, and other hospitality facilities. It has been observed that in developing countries, events pay a more significant role for individuals and the community. For final findings, it can be concluded that managers faced challenges such as ineffective communication and misunderstanding of expectations. Managers felt that they lacked certain basic expectations about events, and finally that the general pubic has certain expectations for these events that were at times not met. Hospitality facilities must be well-trained and be properly supervised during he course of these events