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Irine Wallace

University Library: How to drive revenue through property-management systems - 1 views

ehis.ebscohost.com/...detail

Increasing Revenue through the use of PMS

shared by Irine Wallace on 12 Sep 12 - No Cached
  • "We don't get incremental revenue from using the PMS, but there is information in there you can use if you want to," said Graham Dungey, SVP of ecommerce, revenue and distribution for Concorde Hotels & Resorts. "The theory is fantastic. You identify the people who spend the most money and where they spend it. Some hotels are quite forward-thinking; they'll make a study of the minibar, see who is buying what items, put corner-store food into a dozen minibars and sell it for twice as much. There is so much opportunity inside the PMS to increase incremental spend on property.
  • "We don't get incremental revenue from using the PMS, but there is information in there you can use if you want to," said Graham Dungey, SVP of ecommerce, revenue and distribution for Concorde Hotels & Resorts. "The theory is fantastic. You identify the people who spend the most money and where they spend it. Some hotels are quite forward-thinking; they'll make a study of the minibar, see who is buying what items, put corner-store food into a dozen minibars and sell it for twice as much. There is so much opportunity inside the PMS to increase incremental spend on property.
  • "We don't get incremental revenue from using the PMS, but there is information in there you can use if you want to," said Graham Dungey, SVP of ecommerce, revenue and distribution for Concorde Hotels & Resorts. "The theory is fantastic. You identify the people who spend the most money and where they spend it. Some hotels are quite forward-thinking; they'll make a study of the minibar, see who is buying what items, put corner-store food into a dozen minibars and sell it for twice as much. There is so much opportunity inside the PMS to increase incremental spend on property.
  • Irine Wallace on 12 Sep 12
     
    Use of property management system PMS cost money in terms of upfront investment or maintenance or fees for using a vendor's system but the money generated by the use of the system outweighed the costs. Hotel rooms are perishable and any empty room means waste of resource and therefore using PMS to fill up as many rooms as possible is wise. Likewise empty restaurant costs the owner money to cover the fixed cost including the minimum labor to keep it open.
Minghui Zheng

Top 10 eCommerce Initiatives For Hoteliers in 2011 - 1 views

blog.milestoneinternet.com/...ecommerce-initiatives-for-2011

ecommerce initiatives hotel technology Mobile

shared by Minghui Zheng on 15 Sep 12 - No Cached
  • Good website architecture and organized content improves site usability and crawlability for search engines. Conversion optimization includes eye tracking studies, analyzing SEO and SEM strategy and finding out top queries, top site pages and top sites producing traffic. All these data points help in developing a step-by-step strategy to improve conversion and usability. Developing a strong architecture helps keep your site organized.
  • It is also important to optimize all aspects of your campaign to maximize conversion. Here are some tips: Ad Copy – make sure your ad has a call to action and offers value to customers Ad Groups – make sure your ad groups are made up of tightly knit keyword themes, and that those keywords are reflected in your ad copy Landing Pages – ensure your landing pages clearly reflect the offer which is promoted in the ad copy and includes clear calls to action and conversion factors
  • Online Video – People are spending more time watching online videos. According to recent studies by Nielson (August 2010), approximately 70% of global online consumers watch online videos. (http://blog.nielsen.com/nielsenwire/global/report-how-we-watch-the-global-state-of-video-consumption/) In June of 2010, more than 10 billion videos were streamed in the US alone. YouTube continues to be one of the main players in the market along with Google Video and several others. Videos draw more visitors to your site and gain greater visibility as search engines move towards displaying universal search results. Video search is still less competitive in nature and can be super effective.
  • ...2 more annotations...
  • Google has recently announced that the mobile market is their priority. We are seeing a steady growth in traffic coming to our client sites from mobile phones and smart phones. Hoteliers can leverage the mobile market by optimizing their site for mobile phones, improving the download speed of their site by avoiding heavy graphics and flash, making sure their site is mobile compatible, and promoting mobile sites across all platforms including paid, social, and local.
  • As a hotelier, it is important to decide where to focus your energies given the increasing opportunities and channels where you can market your hotels. It is key to evaluate ROI across all traditional online and offline channels and to capitalize on the immense advantages that new emerging media offers. These tips can help you market smarter and help you embrace innovative tools and technologies to stay ahead of the game and improve your returns! We wish all the readers the very best with their eCommerce strategies in 2011.
  • Minghui Zheng on 15 Sep 12
     
    Internet marketing is an essential part of the overall marketing portfolio of hotels. These top ten ecommerce promotion ideas, channels, and strategies can drive maximum Return on Investment. 1. Search friendly website design has new meaning - fast and integrated. Hoteliers should consider which channels their target customers are utilizing, and develop integrated promotion plans across all channels. 2. Hoteliers should focus on improve conversion and usability when they provide an increasing volume of information. 3. Search is becoming more local in nature. 4. Expand paid search beyond traditional channel. 5. Real time search - Natural Ranking (SEO) becomes more real, local and social. 6. Image and Video search is an effective way to capitalize on different search traffic. 7. Mobile search continues to be local in nature. 8. Embracing social media - it's here to stay! 9. Hyperlocal is really an extension of your local social search marketing. 10. Utilizing Blogs to connect and promote time sensitive information.
Jiabao Han

Technology: The Newest Weapon in Event Planning | Emergency Management content from EHS Today - 2 views

ehstoday.com/...ehs_imp_12954

shared by Jiabao Han on 16 Jan 12 - No Cached
  • Technology, if used correctly, can assist in the automation of business processes (thus freeing precious resources), provide situational awareness for all agencies involved and provide real-time information to users. This article reviews the uses and benefits of one such technology solution, E-Sponder, at two major events (The 2004 Presidential Debates held at Washington University in St. Louis and the 2005 Super Bowl held in Jacksonville, Fla.) as well as provides guidelines when choosing a technology solution.
  • Gragnani and Smiley immediately saw that E-Sponder – a collaboration and information-sharing portal developed by Convergence Communications based upon Microsoft Office Professional Enterprise Edition 2003 technologies – offered the potential for real-time collaboration because it delivers collaboration functions such as e-mail, forums, calendars, shared documents, task lists and messaging that allow stakeholders to efficiently work together remotely. Gragnani and Smiley knew that Convergence would be willing to work with them to customize the solution to accommodate their changing needs.
  • Out of this need for heightened security stems a dichotomy between necessity and reality. The necessity of an organization to provide heightened security is oftentimes at odds with the reality of the entity's ability to furnish the needed man-power and absorb the costs associated with hosting a large-scale event. All too often, a city or county is given the designation as a lead agency to provide security for an event, but is given little-to-no financial assistance to make certain that the event takes place without a serious threat to the public.
  • ...2 more annotations...
  • Technology, if used correctly, can assist in the automation of business processes (thus freeing precious resources), provide situational awareness for all agencies involved and provide real-time information to users.
  • If the decision is made to work with a technology solution to assist in securing your event, it is important to remember a few key points: n Do your homework: investigate, prepare and implement. Take time to assess your exact deliverables and what you are going to be held accountable for. Assessing your deliverables and requirements goes beyond the obvious: How are you going to manage and archive e-mails, meetings, conversations, images and plans? Implementation of the correct technology solution will assist you in this process and keep your staff free from much of the administrative burdens found in planning large-scale events. n Don't just choose technology, choose a technology partner. Planning an event is a dynamic task. Make certain that the company you choose is willing to understand your business processes and work with you to marry technology with your most challenging issues. n Don't learn your technology during a crisis. Pick a technology solution that is extremely user friendly. As the dynamics of an event change, you may need to collaborate with a community of users you did not anticipate in your initial planning. These new users will need to quickly learn and adapt to your communication solution. When securing an event, everyone is working toward the same goal: An event where the public does not think twice about security. The right technology solution can quickly put more accurate information in the hands of those who need it, and allow people to focus on their mission, not on paperwork.
  • jennifer kornreich on 16 Jan 12
     
    This article talks about how events have changed throughout the years and especially because of 9/11. before this day the event planners and safety personel were focus on traffic control but now it is more safety concerns and the prevention of terrorist attacks. It discusses how and why technology can help them and shows many different examples that were real life like the super bowl an the presidential debates. it also stresses how important it is to know the technology and not to learn it in a crisis. Also it helps in choosing what technology to use. There are so many options out there and there is definitely a way to do all this without technology but technology can help and make it a lot safer and more effective.
  • Yichuan Hao on 26 Feb 12
     
    Events can be successfully planned, executed and reviewed without the use of technology. However, there are affordable technology solutions that can ease the burden and provide enhanced situational awareness during an event. And the new high tech, E-Sponder, really assist in the automation of business processes, expecially the event planning. E-Sponder was used to automate many critical business processes during the debate and consequently provided real-time information sharing and reduced resolution time for unplanned events. In addition, it gave complete situational awareness both inside and outside the command center to all of those involved in securing the debate activities.
Yichuan Hao

How rich visuals generate more travel bookings | Tnooz - 0 views

www.tnooz.com/...-generate-more-travel-bookings

Quality visual booking resevation

shared by Yichuan Hao on 28 Jan 12 - No Cached
  • According to a recent study by Cornell University on the so-called billboard effect, almost 75% of the traffic that booked on a hotel brand website visited an OTA prior to making the purchase, and three to nine of those bookings, were directly influenced by the OTA listing. The take away: a listing on the OTAs, will generate more bookings (on your site and the OTA). Furthermore, if you have high quality, large photos, videos and/or 360-degree tours on your website and on the third party sites you will generate more booking, period.
  • Quality visuals will create a positive and lasting impression of the property that helps customers decide where to book. Even a slight increase in the percentage of bookings from rich visuals shows a significant increase on your bottom line.
  • Yichuan Hao on 28 Jan 12
     
    Consumers seeking a vacation are looking for rich visual content to help them understand the value. On the website, social network, everywhere, a quality visual will provide a good representation of the property, the room, and the differentiators, and help the hotel get a better business. The reason is it could let the potential customers understand the value.Technology has made it easy for travel suppliers to create spectacular, rich content at a cost that will not break the budget.
Alejandra Kravets

Travel Kit - Grossed out by hotel TV remotes? There's an app for that - 0 views

travelkit.msnbc.msn.com/...remotes-theres-an-app-for-that

shared by Alejandra Kravets on 04 Feb 12 - No Cached
  • travelers can currently use the app in more than 2,000 LodgeNet-serviced hotels and in more than 550,000 rooms, with a goal of having more than 1 million rooms "remote-free" by the end of the year.
  • Charles Gerba, an environmental microbiologist from the University of Arizona. Known as “Dr. Germ,” Gerba conducted studies of hotel rooms and found the remote control to have the most germs.
  • Alejandra Kravets on 04 Feb 12
     
    LodgeNet Interactive Corporation just launched on Monday their new mobile app which allows hotel guests to control the television with a smartphone or tablet. The application can be downloaded online before check-in or at check-in in a hotel lobby or in-room via an on-screen QR code. Each guests receives a unique code to enter into the app, then the TV system matches it with their personal device. You can see the programming TV schedules, access information about the hotel and local restaurants and even call the front desk to set up a wake-up call. Not to mention, you will avoid the spread of germs by doing all this from your own smartphone or tablet!
Claire Conway

Hotel Tech Goes Green - 0 views

www.hotelinteractive.com/article.aspx

shared by Claire Conway on 10 Feb 12 - No Cached
  • Going green is going Hi Tech. As hoteliers continue to embrace the necessary tools to be good environmental stewards, and of course reduce operating costs, leading hoteliers are forging new ground in how to utilize technology to significantly reduce energy consumption while also weaning themselves off fossil fuels. It’s a one-two punch that is just starting to catch on. And though these pioneers have some major challenges they’re forging the way for industry wide success.
  • “It is a tremendous opportunity not only because of where customers want us to be, but because there will be a cost now or later. We need to think about borrowing from the future,” said Daniel Connolly, an associate professor at the University of Denver, who noted that he expects energy costs to continue to rise so it’s best to invent in energy saving technologies presently.
  • At Hotel 1000 they went for a lighter shade of green approach by cutting energy costs by tying the energy management system through the PMS. That way, when a guest checks in a signal is sent to the room to start cooling or warming the guest room. However, they still have to preset the room by leaving lights and the television on (at least its Energy Star compliant, Incao said) to create the appropriate guest arrival experience. When the guest leaves sensors alert the system to allow the energy to go off to a predetermined set back level.
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  • Bardessono has a darker green approach to sustainability. Guestrooms here have auto controls triggered when a guest enters the room. Lights come on, sunshades rise, the television turns on to a welcome screen, and depending on the time of year the fireplace will light up.
  • “When you walk in room you can see it happen. It’s a cool experience. And the system will remember how lights are set and if the fireplace is on and will shut down 20 minutes after the guest leaves and come back to the same setting when guest returns.
  • Solar shades keep the room warm in winter and cool in summer. Incao said these measures and others such as 940 photovoltaic panels on the roof and geothermal heating and cooling were all implemented with the goal of reducing external demand of energy supply to at least half typical use.
  • When all said and done it’ll take five years or less payback to the property. Over the expected 25 year life of project we will offset emissions of more than 24,000 tons of dangerous pollutants by producing our own power. Great things are possible when you put your mind to it. Ask what the government can do and most definitely what power companies can do. Without their assistance these projects wouldn’t be possible or have the payback they have
  • Yi Sun on 10 Feb 12
     
    Green technology will bring benefits to the hospitality industry. It will become a future trend for the hotels to go green. From my point of view, going green is another saving cost and long-term benefits. We can reduce the the harm for what we produce and keep the guest's travel experience more green. Also hospitality plays an important role in telling others about the green concept. People will remember more when they are in realx.
  • Claire Conway on 16 Jun 13
     
    This article discusses the different approaches hotels are using to make their hotels green. They are trying to use technology to reduce energy consumption which will help reduce fossil fuels. At Hotel 1000 in Seattle when a guest checks in the computer system sends a signal to the room to turn on the air conditioner. This system helped the hotel save approximately 40% on their energy. The Bardessono in Napa Valley has auto controls, so when the guest enters a room the sunshades rise, lights, television, and fireplace turn on. They will also turn off when the guest leaves the room. Xanterra in Death Valley has a total of 5,040 solar panels and uses wind power. By doing this they will offset emissions of 24,000 tons of dangerous pollutants over the next 25 years.
jennifer amador

Spreading the netiquette gospel at work - CNN - 0 views

articles.cnn.com/...1_e-mails-netiquette-ring-tone

Netiquette internet communication

shared by jennifer amador on 10 Jun 12 - No Cached
  • Spreading the netiquette gospel at work
  • Your co-workers, of course, are another story. And their lack of netiquette skills isn't just an annoying but innocuous reflection of their poor upbringing; it can actually hurt the entire company.
  • But consider that whoever has no problem speaking to you that way likely sends inappropriate missives to the outside world: clients, partners, prospective customers and so on. Anyone with a corporate e-mail address is a company ambassador with every note he or she sends.
  • ...2 more annotations...
  • You know how when you're pitching an idea in a meeting and a higher-up's BlackBerry buzzes on the table and he leans in to read it and you're mortified and start stuttering and everyone becomes engrossed in watching him leisurely reach for the silence button?
  • About two-thirds of employees say PDAs are a distraction in meetings, according to a Lexis-Nexis survey. What's more, research from Washington University in St. Louis found that a ring tone blaring midclass hampered students' recall of the material covered by about 25 percent.
  • jennifer amador on 10 Jun 12
     
    Netiquette is very important in today's industry as it can only improve and enhance our way of communicating and networking. Also, everything is pretty much done by conference calls, audio visuals and over the internet by exchanging emails and web links. I personally believe that Netiquette should only be improve on because that is where the world of today is looking forward to and addressing too.
Brittany K. Ward

Dude Ranches and Eco-Friendly Tourism - 0 views

www.thehorse.com/...he-way-in-eco-friendly-tourism

Hospitality green Eco-Friendly Tourism

shared by Brittany K. Ward on 29 Sep 13 - No Cached
  • Brittany K. Ward on 29 Sep 13
     
    If you are looking to expand your horizons on eco-tourism, visiting a Dude Ranch may be a good idea for vacation. According to this article, Dude Ranches are the leader in eco-friendly tourism. Visiting the ranch is a great way to get close to the environment and learn about sustainability first hand. The article suggest that while visiting on vacation the most obvious eco-friendly item will be the food. Dude Ranch communities live off the land around them. They are very aware not to put chemicals into their land; it may "contaminate the water table" as well as their livestock. Separation of waste and recycling is part of the sustainability in a Dude Ranch. They want to reuse their natural resources, food waste is used as fertilizer. If visiting on vacation, you will see sustainability at its finest. Ranches supply the local community as well. Many Ranches try to be "as self-sufficient as possible", only using what they need keep the ranch running. This allows them to supply the community as well as local retailers with free-ranged beef as well as free-ranged eggs. Some ranches even make and sell their own specialty items, bread or wine. A few Dude Ranches have allowed Universities to use their land to expose students to re-life sustainability issues. The ranch shows them what sustainability looks like in practice and how it benefits the environment around them. This allows them to educate students visiting the ranch, and it allows for the eco-tourist to stay to learn more about sustainability and the environment.
annastone

GDS - Global Distribution System - The Evolution - 1 views

www.purenow.solutions/gds-evolution

Technology Hospitality Software travel

shared by annastone on 29 Jan 15 - No Cached
  • annastone on 29 Jan 15
     
    "The original Global Distribution Systems started with the airline industry. A true universal computerized booking network using a single point of access for making reservations; This was the beginning of what seems surreal in retrospect, as the technology advanced us further than our minds could envision 30 years ago." The amount of progress that has been made to the GDS System has been exponential to the hospitality and tourism industry. Back when the airlines controlled the GDS System, in short, they could control travelers and how they spent their travel funds. Now with sites like "Priceline" and "Trip Advisor" individual businesses are able to differentiate their product through pricing, experience, etc. etc. Instead of a conglomerate running the travel industry, now lots of businesses play a part.
annastone

Rundavoo: A New Facebook Application To Remove The Stress From Event Planning - 0 views

aztechbeat.com/...the-stress-from-event-planning

technology hospitality Tech mobile

shared by annastone on 23 Feb 15 - No Cached
  • annastone on 23 Feb 15
     
    Adam Ayers, a graduate from Arizona State University, and founder of Entrepreneurs@ASU, has embarked on a new journey, with a new startup. He is on a team along with six others that are taking a new approach to event planning. Using the "majority rules" concept, the team has developed a new Facebook application called Rundavoo.
  • annastone on 23 Feb 15
     
    Adam Ayers has taken event planning to a new level as he is not just planning an event based on what one client would like, but he is surveying all of the event's attendees through Facebook, ensuring the events are a complete success. It operates event planning as a democracy, allowing all attendees to have a vote or say in what happens during the event. Though based on Ayers program attendees must have Facebook, this is a great concept that I think we will find growing as we enter the future. By event planning through attendee votes, I feel as if promoters and event venues could really optimize revenue and make event planning a bit simpler.
herzencortes

Final Four a lesson in large-event planning | MN Spokesman-Recorder - 1 views

spokesman-recorder.com/...lesson-in-large-event-planning

shared by herzencortes on 30 Mar 19 - No Cached
  • The seven-course objectives include creating and implementing a volunteer management plan for the Final Four.
  • Her students are serving as Final Four “point guards” working with volunteers.
  • An estimated 1,000-plus volunteers participated in an orientation session Sunday afternoon at Williams Arena and the Gopher football stadium.
  • ...5 more annotations...
  • With Minnesota slated to host more such large-scale events in the next few years, Schull said similar classes could well be offered in the future.
  • “This is much more experience-based, so their grades [nearly 70 percent] are based on training the volunteers,” the professor said. 
    • herzencortes
      herzencortes on 03 Apr 19
       
      Knowing the theory behind the practice is important, however, the practice of the theory is what gives the theory sense
  • If [the class] wasn’t partnered with the Final Four, we would still look at similar content as far as marketing and planning events,” Instructor Dr. Vicki Schull told the MSR in her Cooke Hall campus office. She taught a similar class last year at Mankato State in which her students worked with Super Bowl volunteers at the same Vikings Stadium where the Final Four will be held in a couple of weeks
    • herzencortes
      herzencortes on 03 Apr 19
       
      The Final four is, logistically speaking, one of the most important events in the U.S from a sports perspective. The final four takes place in football stadiums as opposed to basketball stadium which poses many challenges from the seating to the idea of getting a football stadium to double as a basketball stadium
  • Her was among the event’s scheduled speakers who included top officials from the school’s athletic department, the NCAA, and others who spoke to her class, Schull said.
    • herzencortes
      herzencortes on 03 Apr 19
       
      Knowing the behind the scenes of an event this large is imperative to the growth of masters students, because of this an opportunity like this is extremely valuable for any student
  • “With this class, we are more integrated with behind-the-scenes [hands-on experience] and learning from industry professionals.”
  • adel168 on 30 Mar 19
     
    The University of Minnesota offers a graduate-level class called "Event Management in Sport" in which the 30 students create and implement a volunteer management plan for the sporting event the Final Four where an estimated 1,000+ volunteers participate.
kpony001

Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their Three Properties - 0 views

www.apnews.com/d351162cda456abeb7d3d3f77695f5

resorts pos pms technology hospitality hotel tech

shared by kpony001 on 11 Feb 19 - No Cached
  • Agilysys, Inc.
  • a leading global provider of next-generation hospitality software solutions and services
  • In their efforts to deliver an enriched guest experience, Wild Rose Casinos required an enterprise-ready, all-in-one PMS solution and a full POS solution that combines convenience through mobility with complete functionality.
  • ...18 more annotations...
  • “The Visual One PMS and InfoGenesis POS solutions incorporate an accessible user interface with a variety of reporting tools to help us improve productivity and capitalize on revenue opportunities.
  • InfoGenesis® POS
  • , a leading point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines highly interactive terminal and tablet touchscreen applications with industry-leading offline capabilities.
  • item configuration capabilities
  • nu and
  • multi-language support, help to drive service flexibility and increased operational efficiency.
  • Visual One® PMS is a comprehensive and fully integrated property management system that offers
  • a wide range of features and functionality, including
  • front office operations, guest history, housekeeping, reservations management and more.
  • user-friendly interface is laid out
  • with quick-feature icons and drag-and-drop capabilities.
  • has modules for accounting, activities,
  • guest marketing
  • spa management
  • catering
  • with Visual One supporting their hotel operations, Wild Rose can improve productivity and focus on creating lasting connections with guests that encourage repeat stays.
  • Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare.
  • Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service.
  • kpony001 on 11 Feb 19
     
    Agilysys Inc., is a "leader" in hospitality software that is known for its guest-oriented innovations that increase revenue for many facets of the hospitality industry such as hotels and cruise lines. Recently they created a solution to POS and PMS that have a very accessible user interface with the ability to use tools to help the ability to capitalize on revenue.These interfaces are widely used in hospitality locations such as resorts and hotels as they have the tools needed to be functional, such as front office operations, guest history, housekeeping, reservations management, with modules for accounting, activities, guest marketing, and many more.
imontenegro

EZee Sets a Yet Another Milestone by Introducing Smart Chatbots in Their Hotel PMS Mobile App and Hotel Booking Engine - 0 views

www.hotelnewsresource.com/article103703.html

technology hospitality hotel software business tech travel mobile solution

shared by imontenegro on 14 Feb 19 - No Cached
  • imontenegro on 14 Feb 19
     
    eZee - a leading hospitality technology provider company have recently infused their eZee Absolute hotel PMS mobile app with the smart digital assistant and eZee Reservation booking engine with an intuitive chatbot. eZee have always been upright to bring the latest solutions before the industry; And with such futuristic initiatives, we can certainly affirm a bright and promising future for the industry." Empowering the hospitality industry with the right and the latest technology has been the prime motive of eZee. With the help of the chatbot in the eZee's booking engine- eZee Reservation, the hoteliers will be able to enhance their conversations with their website visitors. Upon setting a yet another technology milestone, Harshdeep Khatri, the CTO of eZee has his own vision to share: "Being the global leaders of the hospitality industry, it becomes our responsibility to revolutionise our software with respect to universal advancement of the technology. The digital assistant in eZee Absolute mobile app obeys the chat and voice commands made by hoteliers.
kpony001

Guests want smart technology, but security concerns remain | Hotel Management - 0 views

www.hotelmanagement.net/...vices-to-connect-guestroom-tvs

hotel management technology security innovation

shared by kpony001 on 14 Jan 19 - No Cached
  • More than 96 percent of hotel guests travel with a smartphone and nearly 46 percent of guests travel with at least two smart devices, representing a 10 percent increase in just two years
  • More than 80 percent of guests indicated a desire to wirelessly cast content from their devices onto guestroom televisions and more than 90 percent of surveyed hoteliers agreed that today's guests would prefer to be offered wireless casting abilities, rather than traditional video-on-demand services.
  • With hotels around the world universally experiencing diminishing profits from VOD, the survey points to entertainment platform functions that hoteliers can deploy alongside wireless casting in order to regain these revenues
  • ...12 more annotations...
  • more than 60 percent of surveyed guests indicated that they would like the ability to order amenities and services via the guestroom television, if given the option. Sixty-five percent of guests would like to be able to surf the internet on the TV entertainment system
  • Another 61 percent of guests also indicated a preference to access information on available hotel services, such as restaurant hours, via the guestroom television.
  • 65 percent of guests are “highly concerned” about inputting usernames and passwords into a guestroom television app, according to HIS. 
  • As voice becomes the preferred interface for guest and staff interactions with technology in hotels, there must be safeguards in place to ensure that no data falls into the wrong hands,
  • The same is true for protecting hotels’ proprietary data from disclosure
  • Hoteliers have a duty to protect their guests personally identifiable information and we’ve built our technology atop the leading natural language processing platforms to ensure they meet this duty.
  • How are you protecting the privacy of my guests? Are recordings associated with our guests’ personally identifiable information?
  • How are you protecting the security of my hotel’s proprietary data?
  • Many travelers have unique accents or dialects that aren’t well understood by popular voice assistants. Does your solution improve the accuracy of interactions? 
  • How are you measuring return on investment? How will your solution drive efficiencies and increase revenues?
  • Can I easily change and update interactions with my guests once deployed?
  • Without the right integrations, even the best product can add complexity and cost. Hoteliers need to make sure any vendor they consider has the integrations they need to set their team up for success.”
  • kpony001 on 14 Jan 19
     
    The article reports that the great majority of hotel guests desire to have state of the art innovation for their convenience, such as casting and voice interface technology. The type of innovation stems largely from guests being able to use their laptops or phones on the TV, while also access hotel services such as restaurant hours and possibly food services from the same interface. They assert. however that it is important for hoteliers to know how guests may be able to keep their identity hidden from potential practices such as "integration with the platform that may use this data for remarketing", integrate a system that can understand an manage foreign accents. It also brings up concerns of how to measure return on investment, showing a increase in revenue and that it is possible to update the interactions with guests once the technology is deployed.
mrueda

Survey shows companies sacrifice mobile security for business reasons | Hotel Management - 0 views

www.hotelmanagement.net/...-security-for-business-reasons

shared by mrueda on 08 Oct 18 - No Cached
  • The carrier's 2018 Mobile Security Index found nearly a third (32 percent) of organizations surveyed admitted to sacrificing mobile security to improve business performance and 38 percent of those said that their organization is at significant risk from mobile threats.
  • 14 percent of their organizations implemented "the most basic cybersecurity practices."
  • There was almost universal agreement among the respondents that organizations should take mobile security more seriously.
  • ...1 more annotation...
  • ack of understanding of specific threats and solutions
  • mrueda on 08 Oct 18
     
    This article surveys varies companies sacrificing mobile security for business reasons. A third (32 percent) of organizations surveyed admitted to sacrificing mobile security to improve business performance and 38 percent of those said that their organization is at significant risk from mobile threats. Unfortunately, many of these business owners are uneducated on mobile security and unaware of less expensive alternates that can keep their sensitive data safe.
kingleo7

What are 'Green' IT Initiatives? | RecycleNation - 3 views

recyclenation.com/...what-are-green-it-initiatives

increase popularity of green IT how more and priority for corporations. Also the saving incurred by initializing these practices in to a business. There are examples given University Pittsburg what they doing become with their technology networking.

shared by kingleo7 on 18 May 17 - No Cached
  • Green Information Technology (IT) initiatives have been sprouting up at corporations, organizations and governing entities in a variety of sectors. Green IT, by definition, includes such practices as reducing energy consumption, recycling or disposing of old equipment in an environmentally responsible manner and taking steps to manage a company’s carbon footprint.
msant228

Hospitality technology: a review and reflection - 0 views

www.emeraldinsight.com/...17554211011012568

shared by msant228 on 14 May 18 - No Cached
  • msant228 on 14 May 18
     
    This scholarly article published for the Rosen School of Hospitality at the University of Central Florida relates to module 1 as it discusses the different ways technology has evolved in the hospitality industry over time. This article finds that future technology for the hospitality sector focuses on "less labor" forces and creating software and hardware that are more efficient and can eliminate people doing things a computer can do to help employees focus on better serving guests. This has a direct connection with the smartender video as the concepts both involve making more efficient system that need less of a labor force.
glope143

Disney World Room Upgrades, Special Requests & Tips - MouseChat.net - Orlando News & Reviews | Disney World | Disney Cruise Line | Disneyland | Universal Studios - 0 views

mousechat.net/disney-world-room-upgrades

property management system technology disney

shared by glope143 on 01 Jun 18 - No Cached
  • Your Disney World vacation booking starts at CRO and is in the CRO system or comes in as a Disney Vacation Package. The key point is that the actual Disney World Resort, like the Grand Floridian, has no record of your reservation until it is transferred to the Disney resort itself. That happens either 3 or 4 days out. Sorry I forget the exact number of days out the specific Disney Resort gets the reservation in their hotel Lilo Reservation System.
    • glope143
      glope143 on 01 Jun 18
       
      By no surprise, the Disney Company is extremely private in what information about their theme parks, resorts, and dining locations is released. One can applaud the company for this monotonous effort as it is very difficult to find legitimate information online on any internal subjects. As a former Walt Disney World front desk agent, I searched some key words attempting to look up some information about the Resort's current property management system to share with the class. The PMS used is a Windows based operation with a User Interface titled LILO (complete with a photo of the animated namesake when logging on). The functionalities provided by LILO include room and ticket sales, reservation management, housekeeping, bank-in/bank-out, accounting, and resort configuration.
  • Other Disney resorts have thousands of rooms with turns that can be very little or 50% of the hotel could turn over in just one day.
    • glope143
      glope143 on 01 Jun 18
       
      The Walt Disney Resort in Orlando includes over 15 lodging options, some exceeding 1500 rooms in a single property. The LILO Interface works to connect the entire property, making it simple for a cast member working at the All Star Music Resort to check-in a guest staying at the Animal Kingdom Lodge if needed. This interface interacts primarily with Disney's RFID powered "Magic Bands" that serve as the room key, payment method, photo capture, and Fastpass+ service for guests across property. As of today, the Orlando Disney property is the only property owned by the company to offer the RFID technology. Testing began 2012 and since then the company has successfully rolled out the MagicBand 2.0 program.
glope143

Can Disney's Magic Bands be Hacked? - MouseChat.net - Orlando News & Reviews | Disney World | Disney Cruise Line | Disneyland | Universal Studios - 0 views

mousechat.net/disney-magic-bands-security

technology RFID hospitality security

shared by glope143 on 11 Jun 18 - No Cached
  • While it is still certainly possible to potentially clone a MagicBand (and thereby gain access to protected resources by impersonating the original band holder), the fact that the band operates on the 2.4 GHZ frequency inherently presents some challenges to any would-be malicious users. Admission to the parks is fairly expensive (Fig. 5) and the cost of the hardware required to conduct such a cloning attack far exceeds the cost of a legitimate day pass. For the attack to even be considered economical, the malicious user must clone many passes over time.
    • glope143
      glope143 on 11 Jun 18
       
      This paragraph brings up an interesting point when it comes to the security of Disney's RFID MagicBands. The primary information on the Band itself that could be most "easily" accessed if cloned is a ticketed theme park entrance. The author believes the chances of this happening are slim to none given the amount of theme park entrances that would needed to be stolen in order to justify the cost of expensive RFID cloning hardware. For arguments sake, should a hacker clone a MagicBands individual RFID code there are still a variety of hurdles to cross before being able to walk away unnoticed. Since every RFID code is individualized, should the Band that was hacked enter the the theme park prior to the duplicate, the duplicate will be stopped and questioned by security. There are also bio-metric scanners in the front of each entrance that require the scanned fingerprint to match that on file. Should the fingerprint scanner fail, a cast member with access to the original MagicBand owner's photograph will deem the duplicate band a fraud.
  • Part of the MagicBand system allows guests to make purchases with the band at specific registers provided they have tied a credit/debit card to their account via an external process. This can be seen as a very big convenience to guests who do not wish to continually use their cards to make purchases while in the parks, or for those who find themselves wishing to buy merchandise when they had not initially anticipated in doing so and do not have their wallet/purse/money clip in their possession. Yet in order to make purchases, a user must first swipe their band against a specially designed reader (Fig. 6) and subsequently enter a matching PIN number. Even if our malicious user had an RFID token that was a working clone of a legitimate one, it is somewhat unlikely he would be able to successfully guess the matching PIN number within a reasonable number of tries in one sitting before the cashier would begin to get suspicious.
    • glope143
      glope143 on 11 Jun 18
       
      One of Disney's star features for their MagicBands is the ability to go hands-free throughout their vacation by having everything necessary stored on one device, including credit card information. This gives guests the ability to make purchases across the Resort without the additional moral barrier of having to remove their wallet from their purse or pocket. Should a MagicBand be misplaced, or duplicated as in the context of this article, a four digit code is still required to make purchases with the credit card on file. This code is not available for viewing on the band and cannot be changed though any means besides visiting the front desk with property identification.
  • While multifactor authentication certainly adds to the security of the system in a significant way, biometric  hardware is not flawlessly reliable. Florida is a rather humid place [5] which inevitably affects the performance of sensitive electronic hardware like fingerprint readers. To address this issue and counteract the likelihood of the system presenting users with false negatives, it would be fair to assume that the fingerprint readers themselves are configured to fail open (ie, when in doubt, allow entry). This gives malicious users the potential benefit of knowing that they merely need to intentionally cause the reader to malfunction to be granted access. Social engineering could also potentially play a factor in the exploitation of the MagicBand system by using Disney’s own customer-service policy against itself. Suppose our malicious user is successfully stopped dead in his tracks at the gate. He has been beaten to the entry gate by his victims and has lost the calibration race; there is no hope the machine will accept his cloned band. Yet he scans it anyway, and is denied access immediately. He knows he will not gain entry, but he continues to scan it. The employees at the gate attempt to help him, scanning his band for him, fiddling with the machine, etc, all to no avail. Yet a large line is beginning to form behind him.
    • glope143
      glope143 on 11 Jun 18
       
      This article does a great job at playing devil's advocate in the situation of MagicBand cloning and creates a sound argument at what could happen should a hacker attempt to enter a Disney park with a previously used RFID code. As someone to frequently visit's the Disney theme parks, I would not be surprised if a cast member simply waved a guest through in order to avoid a line back up, especially during peak season times.
  • ...1 more annotation...
  • Despite the inherent arms-race between malicious users and system security mechanisms, overall the MagicBand system seems to hold up under scrutiny and is fairly well designed. The high cost of the hardware required to compromise the system via an RFID cloning attack combined with the multifactor authentication process provides sufficient layers of systematic defenses; even the most judicious adversaries may still fail to successfully thwart system security.
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