Hotel safety and security systems: Bridging the gap between managers and guests - ScienceDirect - 0 views
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Safety and security are important factors in guests’ selection of a hotel.
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The findings reveal that guests perceive “well-equipped fire prevention systems in accordance with local regulations”, “an emergency plan”, “an emergency lighting system”, “a 24-h uniformed security guard” and “the regular testing of hotel safety and security systems” to be the top five in-house safety and security systems, whereas hotel managers perceive “closed-circuit television systems for hotel public areas”, “emergency lighting systems” and “application of a guest key to activate the lifts to guest floors” to be the third through fifth most important.
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indicating that managers may require a better understanding of guest expectations.
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The article is more of a study that was conducted to determine where there may be a gap between the understandings of security for the managers of a hotel and the actual guests. For example, guests believed that the physical appearances of the hotel of where they stayed determined whether the hotel was an actually safe place to stay and managers are more capable of understanding the things needed behind the scenes that guests do not normally see that truly determines whether their hotel establishment is safe or not.