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peacejj22

Gamification: The Hotel Effect - 0 views

  • Gamification: The hotel effect
  • Nowadays, the ways to attract guest attention and interest are countless, and being able to capitalize on today’s new technologies and digital transformation is just as important as presenting an unforgettable stay for your guests. With this in mind, we’ve taken interest in a new and innovative trend that hotels have begun adding into their marketing repertoires - gamification. 
  • use cases of this concept present a wide array of possibilities
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  • Why is gamification so effective in hospitality?
  • One of the important points of gamification is that it serves as a completely interactive digital experience. Being a new concept gives visitors the excitement of being able to engage with something fresh, and the interactive aspects of gamification is what keeps them interested in the program - and ultimately, of course, the property. Hotels around the world have begun introducing different variations of gamification, from simple point systems to full-fledged casino-like game ideas. Whether it be keeping up with guest loyalty or creating a sense of scarcity and urgency, gamification is a budding trend that’s set to take over the hospitality world. 
  • In addition to creating an engaging and interactive first impression for your potential guests, it’s equally important to be able to have something that keeps them constantly wanting more from you; and this is exactly what La Quinta Inns & Suites did.  The brand presented visitors with “Play & Stay”, a tremendously addictive game where users were able to potentially win collectibles or points of the brand with a digital slot machine and wheel of fortune. 
  • With “Play & Stay’s” digital slot machine, guests can use these tokens to access the game. The more times they play, the more chances they get to receive La Quinta-relevant rewards such as discounts or stays without blackout dates. The game’s addictiveness, in addition to the great potential rewards, adds to the guest's desire of returning back to the La Quinta website, and spinning the wheel again to see what more prizes they can potentially win. This in itself already helps to builds a large loyal base of La Quinta followers, and the gamification strategy’s success only amplifies its potential.
  • Accor Hotels
  • When creating a point-based gamification strategy, Accor Hotels has hit all the right spots with their Accor Live Limitless (ALL) program. The brand’s ALL program lies solely in a simple yet equally effective point system. Though it seems straightforward, the Accor point system possesses an in-depth array of different aspects in the overall strategy. Five different ALL program levels, depicted with different cards, range from classic to diamond and contain different perks each. Focusing on the actual stays of the guests, the program allows users to accumulate reward points every time they book or stay at one of the participating ALL program hotels, and members can earn additional reward and status points for every 10 Euros spent.
  • We at THN love exploring and learning about new hotel marketing initiatives, and look forward to creating more content and additional follow-ups to the growing and innovative gamification trend. We can’t wait to see what more exciting gamification strategies you have in store! 
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    this article talks about how gamification is impacting the Hospitality industry.
jalipman

Apple expands global recycling programs - Apple - 1 views

  • Apple will also be supporting the efforts of environmentally-focused non-profits Conservation International, SEE Foundation and The Recycling Partnership — expanding on its conservation and resource efficiency work from last year.
  • Today, Apple released its 2019 Environment report, which contains additional information on the company’s climate change solutions, including its recent announcement that 44 of its suppliers have committed to 100 percent renewable energy for their Apple production
    • jalipman
       
      Apple is working to cut down their carbon footprint in all facets further than just e waste.
  • Apple today also announced the opening of its Material Recovery Lab dedicated to discovering future recycling processes. The new 9,000-square-foot facility in Austin, Texas, will look for innovative solutions involving robotics and machine learning to improve on traditional methods like targeted disassembly, sorting and shredding. The Lab will work with Apple engineering teams as well as academia to address and propose solutions to today’s industry recycling challenges.
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  • Starting this year, aluminum recovered through the Apple Trade In program is being remelted into the enclosures for the MacBook Air.
    • jalipman
       
      The other question that comes from this information. While it is very good that they are doing this. Would they be doing it if they had the option to cheaply ship it off to china.
  • he company’s engineering of an aluminum alloy made from 100 percent recycled aluminum allows the new MacBook Air and Mac mini to have nearly half the carbon footprint of earlier models
  • Apple also uses 100 percent recycled tin in a key component of the main logic boards of 11 different products.
  • Apple’s vice president of Environment, Policy and Social Initiatives. “We work hard to design products that our customers can rely on for a long time. When it comes time to recycle them, we hope that the convenience and benefit of our programs will encourage everyone to bring in their old devices.”
    • jalipman
       
      This is very interesting considered apple has been known to create products that DO NOT last very long. Also it is surprising that this position within their company even exists.
  • Daisy is now able to disassemble 15 different iPhone models at the rate of 200 per hour, recovering even more important materials for re-use.
  • Once materials have been recovered from Daisy, they are recycled back into the manufacturing process. For cobalt, which is a key battery material, Apple sends iPhone batteries recovered by Daisy upstream in its supply chain. They are then combined with scrap from select manufacturing sites and, for the first time, cobalt recovered through this process is now being used to make brand-new Apple batteries — a true closed loop for this precious material.
    • jalipman
       
      Here they have closed the loop and allowed for them to not be taking away from our natural resources as was discussed in "the story of stuff" Shows apple is being environmentally conscious. Would be very interesting to see the ratio of how many phones they implement the old cobalt and how many are new.
  • In 2018, the company refurbished more than 7.8 million Apple devices and helped divert more than 48,000 metric tons of electronic waste from landfills. 
    • jalipman
       
      Apple clearly has been working to brand themselves as a green company. Since they are one of the main companies that quickly cycles through products and getting rid of your old one it is smart that they are now moving towards putting used products and materials back into the cycle for a second time.
  • Customers can also turn in their eligible devices to be recycled at any Apple Store or through apple.com as part of the Apple Trade In program.
  • pple today announced a major expansion of its recycling programs, quadrupling the number of locations US customers can send their iPhone to be disassembled by Daisy, its recycling robot.
Danaisy Abascal-Yero

The Return of Incentive Travel: Using the Hotel PMS to Manage and Grow Guest Loyalty in Independent Hotels | By Warren Dehan - 0 views

  • A strong loyalty program may be just what is necessary for hotels to implement to recover bookings lost in the shuffle during 2020 and beyond.
  • Loyalty programs excel at setting logical expectations for a guests’ stay, improving their overall experience and enticing others to join.
  • PMS system enabling guests to grow their relationship with the hotel during every transaction and interaction including pre and post stay,
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  • Traditionally, hotels’ go-to amenity for customer loyalty is access to free Wi-Fi.
  • hotels must be prepared to offer more than this in the long run.
  • Hotels should also offer incentives for repeat bookings, such as free nights to credits at the hotel restaurant, premium guestroom amenities, hotel spa, gift shop, room upgrades, and other services based on the hotel and its location.
  • enable hoteliers to cut down on the number of third-party services they work with to offer a high-quality guest experience while also eliminating transaction fees associated with the program.
  • ese programs feed off (and into) nearly every department within a hotel, therefore strong internal organization —
  • By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
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    This article explains how PMS, property management system, is integrated to manage and grow customer loyalty independent hotels. It is no secret that some of the best loyalty programs keep guests coming back to the same company/hotel. They attract these guests by incorporating a strong loyalty program that provides rewards, incentives, and exclusive access to certain amenities. It is believed that this is what is needed to attract more bookings that were lost during the pandemic in 2020 up until today. The way to most effectively do so is by integrating a PMS system that allows guests to grow the relationship with the hotel during every transaction and interaction they have prior to, during, and post their stay. There needs to be much more than free wi-fi integrated in hotels as loyalty access as it is becoming so popular that it is not considered an exclusive access feature. Hotels should offer incentives for those who book repeatedly, like free nights, credits at the hotel's restaurant, premium guestroom amenities, hotel spa, and much more. Guests like to feel special, and doing so will guarantee their return to this hotel brand as they want to indulge in this experience every single time.
Dongyun Oh

Sba Green Loan Program Breaking Ground For New Hotel Development - 0 views

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    The financial crisis of 2007-2008 is considered by many economists to be the worst financial crisis since the Great Depression. It resulted in the threat of total collapse of large financial institutions, the bailout of banks, and downturns in stock markets around the world. The bursting of the U.S. real estate bubble, which peaked in 2006, caused the values of securities tied to U.S. real estate pricing to plummet, damaging financial institutions. Prior to this crisis strategies to develop new hotels or acquire existing assets with a small percentage of cash out of pocket were plentiful. Today to secure funding it may take 30%-40% of hard cash to move a deal forward. The Small Business Administration (SBA) is offering a way to leverage funds at well below market rates for major renovations and new construction with as low as 10% cash down. The catch? Some money-saving energy efficiency or renewable energy measures must be in the mix. Millions of dollars in SBA 504 loans have been available for decades to help small businesses grow. The greening of the program began when the Energy Independence and Security Act of 2007 added 3 public policy goals that could qualify businesses for a loan for construction, renovation, or refinance to: 1.Build a new facility (or retrofit an existing building) that consumes at least 10% less energy. 2.Incorporate sustainable design such as LEED into the new construction or renovation projects or building purchases. 3.Incorporate the production and use of renewable energy onsite for the business and/or for the local utility. Another area the 504 green loan program can assist the hospitality industry is to bring cash to the table for major renovations. Hotel franchise companies have been lenient over the past several years on product improvement, as not many hoteliers have had the financial ability to perform major renovations. In the past several months the need for franchise companies to protect their brand have
Ashley Reed

Restaurant Accounting Software - Business Guides & Articles - Business.com - 2 views

  • Restaurant accounting software systems address two categories: kitchen operations and point of sale (POS) systems. Kitchen software is used by the chef for recipe management, inventory and ordering. POS restaurant acc
  • ounting programs handle a wide range of accounting functions that may include credit card payments, gift card purchases, time clock, payroll, special pricing (lunch and happy hour), reporting and more.
  • When shopping for restaurant accounting applications, consider the following:1. Restaurant accounting programs that cost out kitchen operations, including inventory control, recipe and menu costing, purchasing and ordering.2. POS systems that integrate with foodservice accounting software.3. Restaurant accounting programs that integrate kitchen and POS systems.4. Multi-site and corporate restaurant accounting software.
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    This article discusses the accounting application needs for restaurants. Restaurant accounting systems need to "address two categories: kitchen operations and POS. These programs can map the costs of "kitchen operations, inventory control, recipe and menu costing". The accounting software is usually integrated with POS for a seamless solution. There seem to be many options for businesses to have detailed, comprehensive, and complete accounting overview of their operations. Utilizing integrated accounting software would allow managers to quickly analyze ways to save money, what needs improvement, and to understand their basic financial reports.
Michelle Wilson

Ping Identity Shares Best Practices for Securing and Managing User Access to UltiPro at the Ultimate Connections Conference | EON: Enhanced Online News - 0 views

  • ing Identity solutions for human resource applications help companies get the most out of their HR technology investments. The company’s cloud identity management solutions allow employees to securely access UltiPro and other Web-based HR applications using Single Sign-On (SSO), while making it easier for Human Resource Information Systems (HRIS) to provision and manage user accounts. Whether a customer chooses PingFederate cloud identity management software or PingOne cloud identity management as a service, Ping Identity’s products are designed to work with existing HRIS systems, as well as a wide variety of Web-based environments and business applications. Connections—The Ultimate Partner Forum is Ultimate Software’s annual customer conference. Each year, a dynamic group of more than 1,000 HR, payroll, and talent management professionals come together to learn about UltiPro product enhancements, industry best practices, and compliance regulations. On March 29, 2012, at 10:45 a.m. PDT, Ping Identity Senior Technical Architect Paul Madsen will join Ultimate Software’s Vice President of SaaS Technology Jim Jenson and Director of Strategic Alliances Jennifer Brafman Staffen in a track session for UltiPro Enterprise that will cover “The Advantages of Single Sign-On and How to Get There.” The session will repeat at 4 p.m., PDT, March 29, 2012, in a track session for UltiPro Workplace. To learn how Ping Identity’s cloud identity management solutions work with UltiPro and other HR applications, please stop by the Ping Identity booth. The Ultimate Connections Conference begins today and continues through Friday at the Bellagio Hotel in Las Vegas. About Ping Identity | The Cloud Identity Security Leader Ping Identity provides cloud identity security solutions to more than 800 of the world's largest companies, government organizations and cloud businesses. With a 99% customer satisfaction rating, Ping Identity empowers more than 42 of the Fortune 100 to secure hundreds of millions of employees, customers, consumers and partners using secure, open standards like SAML, OpenID and OAuth. Businesses that depend on the Cloud rely on Ping Identity to deliver simple, proven and secure cloud identity management through single sign-on, federated identity management, mobile identity security, API security, social media integration, and centralized access control. Visit pingidentity.com for more information. Contacts fama PR for Ping IdentityWhitney Parker, 617-986-5011pingidentity@famapr.comFollow Us on Twitter: @PingIdentityJoin our LinkedIn Group: Ping Identity CloudSubscribe to our YouTube Channel: PingIdentityTV Recent Stories from Ping Identity UNC’s Kenan-Flagler Business School Turns to Ping Identity to Solve Identity Management Complexity April 04, 2012 DENVER--(EON: Enhanced Online News)--Ping Identity today announced that the University of North Carolina’s Kenan-Flagler Business School has selected PingFederate to ease the management of identiti... more » Ping Identity Partners with Macnica Networks April 03, 2012 TOKYO--(EON: Enhanced Online News)--Ping Identity®, The Cloud Identity Security Leader™, today announced that it has partnered with Macnica Networks Corp., the leading value-added distributor in Ja... more » Ping Identity Launches Certified Service Partner Program April 03, 2012 DENVER--(EON: Enhanced Online News)--Ping Identity announced its Certified Service Partner Program. more » More Stories class
  • Ping Identity solutions for human resource applications help companies get the most out of their HR technology investments.
  • allow employees to securely access UltiPro and other Web-based HR applications using Single Sign-On (SSO), while making it easier for Human Resource Information Systems (HRIS) to provision and manage user accounts.
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    This article shares some information about a Ping Identity that was demonstrated at the Ultimate Connections Conference in Las Vegas which was held at the end of March. Ping's experts were on hand to discuss how Ping Identity can help eliminate multi-employee passwords, increasing security. Ping uses cloud identity management solutions which will allow employees to access web-based HR applications using SSO (single sign-on), making it easier for HR managers to monitor user accounts. Pings systems are designed to be used with a wide array of products already in use. This is very interesting and will help the HR department, making their job a little easier by not having to worry about misuse of employee sign ons.
Jordan Failing

Types Of Information Technology Used In Hospitality, Recreation & Tourism - 1 views

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    The hospitality industry can be extremely overwhelming if all departments are not in sink because one department depends on the other. In order to increase efficiency and service delivery various hardware and software systems have to be implemented. For example: an application for making hotel reservations which is used to check availability of rates and rooms could be NovaPlus from multi system incorporation. This program provides access for the guest and allows hotel management to modification accessibility to discounts on base rates. Another software needed in the hotel industry is the point of sale which the PlacePoint program can be used from multi system incorporation. In this program employee/guest can place orders in the menu and it is known to be structured as user friendly. One of the most important applications in the industry would be the Property management application which is where all the guest contact information, preferences, revenue management and room sales strategy are located. Overall there are a numerous of software and hardware necessary in order to run a hotel efficiently. From my own experience I have worked with 3 different PMS systems, Brilliant, Epitome and Opera, it just seems that after learning one system I find that it was better then the last one. As technology advances I have found that the more updated PMS systems like Opera , work much better and have facilitated my working environment and user friendly. Whatever the previous systems lacked in efficiency for the employee, the new system definitely gained.
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    The hospitality industry consists of a service industry that includes lodging restaurants event planning transportation and so on. It relies heavily on the availability of leisure time and disposable income. It all requires the aid of facility maintenance, direct operations, housekeepers, kitchen workers, etc in which they all serve the industry in different ways. So this program helps runs a hotel business for example a lot smoother for the guests and hotel management. These PMS programs although not always reliable if there were a power outage, are all well structured and efficient. Epitome for example is backed by highly effective training, may offer considerable value for money and is continued by ongoing support and assistance.
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    This article discusses the types of information Technology that is used in the Hospitality industry. These systems are needed, to make sure the business runs seamlessly without problem. Most of the systems rely on each other to run properly, and different departments need these systems in order to make the whole business work together efficiently. The essential Technology needed is Computer Software and hardware. Reservation Technology for booking guests. Property management application, POS Systems, and applications for Food and beverage and conference management.
Xin Jing

Starwood Debuts Proprietary 3-D Online Planning Program | Tech Innovations | Hospitality Magazine (HT) - 0 views

  • Starwood Hotels & Resorts Los Cabos have introduced a new online program designed to put complete event customization online.
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    Starwood hotel &Resorts Los Cabos have introduced 3-D online planning program to display the event details such as food and beverage, function space and table setting for the event planners. The event planners can design their own event setting by click the mouse. "view in 3D" button will offer a virtual 3D view of the event. Planners experience the event from the guest view. When all the event details are complete, event planners submit it online. The hotel will respond within 24 hours with a price quote. This technology makes the planning easier. It is cost effective way for the event planners to control all the event details in short time.
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    This technology sounds great! With this technology we can preview our event. That's makes the planning easier. What's more important we can intuitive see how does the design looks like.
Sungoo Kang

Indevia Accounting Brings Cost Efficient Systems to Restaurant Businesses | RestaurantNewsRelease.com - 1 views

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    This article basically talks about an outsourcing accounting company, Indevia Accounting and how its accounting program works for small businesses.  The list of services Indevia offers is long, from recording and reporting daily and weekly sales, to offering accurate bank and credit card reconciliations, and everything in between. Indevia reports in real time, offers consistent reporting. Operators can see their food and labor costs and they can vary those based on where they find inefficiencies.  The owner of Indevia accounting was an accountant and he even designed himself a 20-point review checklist to catch mistakes in any of their reports so that they could learn what they need from the clients.  This article seems a little bit advertising but I could think that it is important to have a personalized accounting program that will best fit our specific needs.
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    That's a good sign that he took the initiative to implement essentially a system of checks and balances with the 20-point review checklist. Just knowing that he accepts that there may be some flaws but he is being preemptive would make me more confident in investing in his program.
anonymous

News & Headlines - Beverly Hills Hotel Celebrates 100th Anniversary with Bold Eco Programs - 0 views

  • Included among the hotel's list of extensive green initiatives are participation in "Clean the World's" soap donation program, a Three Key Rating with Green Key Global's Eco-Rating Program, green purchasing practices, and energy efficient lighting upgrades.
  • This exciting time in our history has us further developing a program that aligns with Dorchester Collection's Corporate Responsibility model while remaining inclusive of components that reflect the unique heritage of our iconic property,
  • The hotel's commitment to green purchasing practices includes a partnership with Proctor & Gamble and ensures that almost all of our cleaning products are environmentally friendly.
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  • This, combined with a comprehensive recycling and composting program that includes E-waste items such as batteries, computers, telephones, radios and other electronics, yields a 92% waste diversion rate.
  • These efforts to protect the environment extend beyond the hotel, as employee teams support the California Coastal Commission and participate in Heal the Bay beach clean-ups.
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    The hundred year old, Dorchester Collection's Beverly Hills Hotel participates in various green initiatives within the hotel as well as around the world. The hotel purchases only green products, donates partially used toilet paper, donates soap and amenities to local and global shelters and organizations. Most importantly they participate in proper e-waste of electronics.  I think this Beverly Hill Hotel sets a great standard for all hotels. Not only does their hotel practice green initiatives but they take that extra step and their employees participate in beach clean ups. 
lumduan roth

2013 POS Trends: The Year of Customer Experience | Retail Trends | RIS News: Business/Technology Insights for Retail, Supermarket Executives - 1 views

  •   Another trend we expect to hit the POS space in full force next year is the integration of more loyalty programs and customized advertising and marketing promotions to engage with customers at each stage of the purchase process; from driving impulse consideration, all the way to the final purchase. Loyalty programs have been picking up momentum for the past couple of years and are now becoming fully integrated into on-site POS systems, both mobile and traditional. With customer loyalty software programs launching in every type of retail venue imaginable, cashiers are able to sign customers up within one to two minutes, meeting the easy and quick transaction consumers' today demand while also reminding them of the added-value offered by the vendor.
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    I have a key chain full of membership cards, tiny ones. I have Wallgreen Balance rewards card, Salon Centric professional store card, PetSmart PetPerks card, Winn Dixie Grocery store card, my vehical elite member card, and my gym membership card to name a few. I think those business (retails) got me. I can't resist their benefits even though I know they try to get my money. It's nice to get a discount here and there, and it really makes shopping fun and keeps me coming back for more with coupons and stuff. I think having a customer loyalty program within POS systems is a great idea especially when enabled via mobile devices.
Omar Shalaby

hotel SystemsPro Launches Hotel ProposalPro at HITEC - 1 views

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    Hotel ProposalPro Creates and Tracks Professional Proposals and RFP Responses; Shares Leads Throughout an Enterprise to Increase Sales and Revenue
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    Hotel ProposalPro works either as a seperate entity, or in conjunction with any of Hotel SystemsPro's other programs, such as SalesPro. It allows management companies to share leads in a more productive fashion, as well as helps with creating and closing contracts with clients. I am personally jealous at this point. I am required to use Delphi.net, which has been "undergoing a transistion" to .LDC for the last 8 months (which has yet to make it to me). The functionality of Delphi is not nearly as user-friendly as some of the other programs, such as SalesPro. To hear that SalesPro is now having the option of adding on ProposalPro, just makes the program that much more desireable to me. I'm sure it has it's flaws as well, as every program does, but I would really like to make the change to almost any other program.
kathy_douglas

Florida tourism jobs, training to increase - Sun Sentinel - 0 views

  • Tourism projections show visitation is expected to climb to 127 million tourists in 2020, according to Visit Florida, the state's official tourism marketing organization.lRelated BusinessSwanky Villas at Crane's BeachHouse to debut on Nov. 1See all related8 To accommodate that growth, Florida will need 315,000 new hospitality jobs, forecast data show.
  • new training and certification program for hospitality employees
  • Visit Florida also is rolling out several other programs to keep the destination top-of-mind with domestic and international travelers.
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  • Visit Florida unveiled the training program and its other new initiatives Tuesday during the 47th Annual Florida Governor's Conference on Tourism at the Boca Raton Resort & Club
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    Visit Florida has announced they are coming out with a new, free certificate and training for hospitality employees. Due to the increase in Florida tourism, they will launch this new program to hopefully keep more tourists coming back because of the remarkable hospitality they received. Tourism is up from 2012 and they feel 2014 will surpass 2013, which the state welcomed 93.7 million visitors. That being said, this is a great opportunity for our industry. This will open so many doors for event planners and other hotel positions to help with the increasing tourism and being able to cater to their needs.
lderi004

Waste Management And LG Provide Hotel Operators New Sustainability Option, Convenient Disposal Of Outdated Equipment - 0 views

  • The leading provider of flat-panel HDTVs to the lodging industry, LG Electronics USA, Inc., and the nation's leading recycler, Waste Management, Inc. (NYSE: WM), today announced the first recycling program for hotel operators to responsibly dispose of outdated television sets and computer monitors.
  • To support this growing trend, LG Electronics will now offer environmentally conscious hotel, motel and resort operators a convenient, cost-effective opportunity for recycling the obsolete hotel TVs.
  • "This program will encourage hotel operators to dispose of outdated electronics in an environmentally responsible manner," said Teddy Hwang, president, LG Electronics USA, which established its successful nationwide electronics-recycling program for consumers with Waste Management over a year ago
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  • The hotel TVs and computer monitors collected under this program will be processed in an environmentally responsible manner at one of four regionally designated Waste Management recycling facilities that are ISO 14001 and 9001 certified to protect the local environment in those communities along with the people handling this waste.
  • "As the lodging industry seeks to increase its environmentally conscious initiatives, the LG program gives hotel operators the opportunity to conveniently recycle electronic waste responsibly and economically," said Patrick DeRueda, president of WM Recycle America.
  • "By recycling used, unwanted, obsolete or damaged electronic equipment, useful materials such as glass, metals and plastics may be recovered for reuse in other products," he said.
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    This article caught my attention because it was not just the Waste Management service offering a new sustainable option for hotels, but an actual electronics provider as well, LG. It appears that since 2009, LG has been partnering with Waste Management, and helping hotels dispose of their old electronics, such as older LG tv models, in a much safer and environment friendly way. This gives hotels no excuse to not dispose, or recycle, electronics in a safer manner. I believe a partnership like this is a perfect demonstration of a social responsible company, who is aware and active of the damages their products can make toward the world. I hope more electronic companies start partnering up like this; as it brings awareness, and convenience to not just hotels, but many industries that use, and frequently update, electronic devices. 
kabir joshi

Hotels taking steps to improve data protection - 2 views

  • This being the case, it is encouraging to see some hotels are making moves to lock down their data security practices. There is clearly a great deal of work that needs to be done, but if a hotel can demonstrate it is capable of protecting customer information, it may be more likely to inspire confidence in consumers, which, in turn, could afford the hotel a competitive edge.
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information. To overcome some of these and other concerns, McBeth said hotel operators are applying the best practices detailed by the Payment Card Industry Data Security Standard (PCI DSS), which aims to address data security for businesses that handle payment cards. However, he admitted that the task of ensuring protection throughout an organization is difficult, given the number of channels where vulnerabilities could be uncovered.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
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  • This type of situation was brought to a head earlier this year when marketing services giant Epsilon experienced a massive breach to its email systems. According to a SecurityWeek report, among those impacted by the breach were several hotel operators, including Hilton, Ritz-Carlton and Marriott.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • Hotels
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • otels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • Hotels
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
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    This article is related to IT security in hotels. Around six months back a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators met at the LodgeNet's Customer Technology Symposium in Chicago to discuss on how protecting customer data is becoming their top priority. This type of situation was brought to a head earlier this year when marketing services giant Epsilon experienced a massive breach to its email systems. According to a SecurityWeek report, among those impacted by the breach were several hotel operators, including Hilton, Ritz-Carlton and Marriott. According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information. To overcome some of these and other concerns, McBeth said hotel operators are applying the best practices detailed by the Payment Card Industry Data Security Standard (PCI DSS), which aims to address data security for businesses that handle payment cards. However, he admitted that the task of ensuring protection throughout an organization is difficult, given the number of channels where vulnerabilities could be uncovered. This being the case, it is encouraging to see some hotels are making moves to lock down their data security practices. There is clearly a great deal of work that needs to be done, but if a hotel can demonstrate it is capable of protecting customer information, it may be more likely to inspire confidence in consumers, which, in turn, could afford the hotel a competitive edge.
  •  
    Its a tough task to monitor this, because at the end of the day, the responsibility is at the property level to ensure that data is secure across the board. So training employees on the importance of data security and what a breach means could go along way.
pvega018

Airbnb Launches Program for Those Affected by Hurricane | Hotel Business - 0 views

  • free temporary housing available for displaced residents and relief workers through September 16.
  • The Open Homes Program for Hurricane Dorian was first activated on August 28 to assist those in Puerto Rico and the U.S. Virgin Islands. The new activation area on the U.S. mainland includes the majority of Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee and Virginia.
  •  
    Airbnb has paired with several of their hosts to offer free housing for individuals affected by Hurricane Dorian. This program was started back when Hurricane Sandy took affect but they have decided to bring back this concept and help those in need. In hospitality we must offer what we can at all times with arms open and Airbnb is offering shelter to those that lost it all.
bbast007

A Return on Investment Evaluation - 0 views

Citibank initiated a comprehensive health management program in 1994 using program services offered by Healthtrac Inc. The objective of the study was to estimate the financial impact of the progra...

started by bbast007 on 06 Feb 20 no follow-up yet
marble_bird

CloudBasedvsDesktopBased_PMSHotels.pdf - 0 views

shared by marble_bird on 09 Jul 20 - No Cached
  • Even though keeping up with the modern developments in IT sector is crucial for the success and competitiveness of a hotel, it is usually very hard for new technologies to be accepted and implemented.
  • On the example of hotel property management system (PMS) and comparison between features of its older desktop-version and new web-based programs, this research aims at finding out at which stage and how effective is usage of cloud technology in hotels.
  • Constant innovation in hardware, software, and network developments and applications means that only dynamic organizations that can respond efficiently and effectively to these innovations, will be able to outperform their competitors and maintain their long-term prosperity.
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  • It is crucial for tourism and hospitality practitioners to proactively incorporate new technologies into their businesses as these will improve service quality and differentiate their products and services.
  • In order to be able to follow the increasing guests' requests for qualitative services, it is mandatory for hotel management to constantly work on improving its functions and operations. For this it is necessary to keep track of innovations in sectors outside the hospitality, like IT sector that works on creating, developing and introducing new technologies
  • Hospitality is one of targeted sector that is considered appropriate for application of cloud technologies and services. Hotel Management System or widely known as Property Management System (PMS) is one of the system where IT practitioners saw the chance for improvement by ''moving it to the cloud''.
  • Hotels will be forced to upgrade their current systems so that they can respond to various and changeable guests' habits and requirements. However, until today, there was not enough academic papers related to usage of cloud technology in hospitality industry even though this sector is under continuous changes caused by usage of new technologies which made search, evaluation and payment of the hotel rooms easier than ever.
  • After comparing the two groups of hotels, from which one was using desktop PMS and other group cloud- based PMS, the results of the research were derived and presented. In conclusion of the paper, challenges with which the hotels are facing and which affect their decision of starting to use cloud- based technology as well as recommendation for future work will be discussed.
  • As stated by the Sharif (2010), cloud computing is the latest technology that is being introduced by the IT industry as the next (potential) revolution to change how the internet and information systems operate. The term “cloud” was probably inspired by IT text books’ illustrations which depicted remote environments (the Internet) as cloud images in order to conceal the complexity that lies behind them (Sultan,2010).
  • The goal of a new computing world is to develop software for millions to consume by easily accessing it over a network. Cloud service providers are making profit by charging consumers for accessing these services.
  • Products offered via this mode include the remote delivery (through the Internet) of a full computer infrastructure (e.g., virtual computers, servers, storage devices, etc.); the building blocks of an IT enterprise.
  • Services provided in this category include CPU processing on demand, virtual Web hosting, and storage on demand. The most notable vendors are Amazon’s EC2, GoGrid’s Cloud Servers, and Joyent.
  • With cloud computing, services and applications that were managed locally in the past requiring hardware, operating systems, web servers, as well as teams of network, database and system management experts are now provided remotely by cloud providers under this layer.
  • Cloud computing services can be adopted by firms in three different forms (Goscinski and Brock, 2010):
  • Public clouds - online applications that are open to everyone for free, such as Google
  • Private clouds - involves firms deploying key enabling technologies, such as virtualization and multi-tenant applications, to create their own private cloud database
  • Hybrid clouds - mix of the previous two types that are emerging with the intention of providing clients with a level of “control” over their resources
  • The cloud offers enterprises the option of scalability without the financial commitments required for infrastructure purchase and maintenance.
  • Reallocating information management operational activities to the cloud offers businesses a unique opportunity to focus efforts on innovation and research and development. This allows for business and product growth and may be even more beneficial than the financial advantages offered by the cloud.
  • These investments and efforts for a new technology to be presented open a new progress circle of technology advancements and it continues in the same way.
  • When creating software or an application for a hotel, IT personnel have to possess a certain level of flexibility, openness and creativity. On the other hand, hotel employees are expected to have more insightful and openminded approach towards new ways of performing business operations, sometimes take risks and have experiences with using different programs and applications.
  • A hotel's PMS can gather and keep valuable information about hotel guests by incorporating business intelligence tools which help hoteliers organize and make sense of the gathered data. Regardless of whether room reservations come from Online Travel Agency, Global Distribution Systems or by telephone, all of them are gathered, stored and managed in the PMS.
  • Simplicity of the cloud based property management system allows it to be productive. Cloud based PMS's can operate on any advice that has a web browser and the companies are putting their efforts to make it even more friendly on smaller devices like tablets and smart phones.
  • Business intelligence options provide hoteliers with a threedimensional view of guest data, which allows easily statistical reporting and increased hotel management efficiency.
  • The aim of this study was to investigate the difference in practical usage of the two types of PMS systems – cloud based and classical (desktop) ones.
  • On the question about the reasons for using the current PMS type in hotels, answers of Group A were based on usage of their current PMS for years and on the fact that employees in all hotel departments were used to work on it. As time passed by, hotels upgraded their system to new versions for several times and additional customization was implemented with regard to hotel preferences.
  • Hotels from Group B were consisted of relatively new boutique hotels that operate for more than a year and from those that were not using any kind of PMS solution (they were using Excel tables and creating reservation records manually). The reason why hotels from this group wanted to use cloud PMS was a desire to try the latest technology used in hospitality industry.
  • Other reasons for using it were: PMS could be reached from any place where Internet connection is available, simple but effective design with lots of visual solutions, more options to enter the important information and the fact that it is working not only on any PC but also on any mobile device due to its mobile applications.
  • low investment costs were main reason for hotels from Group B to decide in favor of cloud based version.
  • The similar amount of initial investments were confirmed by the Group A. Being considered as great amount of money for newly opened and small sized hotels to invest, management decided to try out the cloud version which allows access to this system based on monthly subscription with very little or no investment cost, depending on the solution provider.
  • After initial investments in the system implementation, hardware, software and training of employees, every year hotel makes a one-year-based contract for additional support services and, if needed, extra training. Support is provided any time a hotel reports an issue or malfunction by directly connecting to hotel's computer through remote programs.
  • Changes are made either for each hotel at a time, or after releasing new version, when provider try to convince all the current users to upgrade to it. Upgrade is provided by the extra charge, so these costs should be also considered during planning investments in classical PMS.
  • Regardless of which type of system they used, all participants were very careful about and interested in the matter of data security.
  • However, it is totally different situation with cloud based system, which is mainly open system where all authorized users and providers from outside have access to. Of course, it is up to hotel management to whom the authorization rights will be given and being an open system it makes support, development and innovation activities much easier. Cloud based PMS are hosted on some of the world's best known servers so there is no need for additional computers to be used as servers.
  • Although there are some great differences in functions and way of managing regarding classical and cloud based system, both have their advantages from which hotels do not want to give up.
  • One of the biggest advantages of cloud based PMS for the Group B is the fact that this system can be directly integrated with hotel online booking engine. This is considered as a great advantage for the hotels that besides having functional web site, wish to maximize use of its online booking engine, receive more online reservations directly from the guests and gain more profit.
  • Such a functional connection between hotel’s PMS and online reservation system allow hotels to have a social media integration as well. This means that hotels are able to receive online reservation through their Facebook page as well as receive direct links to its page from the biggest review sites such as TripAdvior.com.
  • In this paper two different approaches and perspectives on usage of cloud based and classical hotel management systems were exposed. Hotels from Group B have shown a tendency for usage of new technologies and readiness to adopt and continuously learn about them.
  • Among factors, affecting why hotel prefers one system over another, are type and size of hotel, through which channels are guest reservations coming, previous experience with IT stuff and different programs, etc.
  • Cloud based program can help them in order to update prices and room availability information to hotel's booking engine. This prevents overbooking, provides easily management of CRM functions and information, with no first investment costs or extra expenses which results in revenue increase.
  • Hotels that use classical PMS pay a great attention to the security issue because they do not want to risk opening their hotel for external intervention. In recent years we can find in media lots of evidence of information linkage from system that had much higher security measures than an average hotel.
  • Measuring the performance of cloud-provided services is another challenge for the hotel management, primarily due to the lack of measurement standards.
  • While investigating the previous knowledge about the other system solutions, hotels in Group A have claimed lack of information about the cloud technology and its solutions.
  • Even though IT stuff in these hotels has some basic knowledge about it, it is still not enough to convince the other managers about its benefits. Therefore it may be concluded that, besides trying to overcome the above mentioned challenges, developers of cloud based solutions to hotels should also work hard on training the potential clients about the positive aspects and correct usage of cloud technologies.
  • Lack of measurement standards for cloud-provided services in general as well as for hotels is another important limitation due to which qualitative research was conducted. Authors’ recommendation is that academicians should focus more on topics of cloud computing, cloud solutions for other business operations and on defining measurements standards for cloud services.
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    This article, published in 2015, covers a study performed in Turkey to analyze factors in hotels that lead management to prefer desktop-based PMS over cloud-based PMS or vice versa. The study uses qualitative research to determine the reasons for the usage of PMS and the advantages and disadvantage of either system. The study found that, among others, significant factors that contribute to the form of PMS implemented by mangement may include the size of the property, reservation channels, and prior level of IT experience.
peacejj22

Hotel Recycling Programs Make a Major Contribution to our Environment - 0 views

  • Hotel waste management can be an issue, especially when it comes to recycling. How can hotels increase recycling to improve the environment? There are a lot of questions about how hotel recycling programs can help the environment; here are a few.
  • hotels are far more likely to be replacing their equipment and electronics than many other types of businesses.
  • Some hotels managers might assume it’s too difficult to successfully launch and operate an in-house recycling program. They have very large staffs, operate 24 hours a day, and have the challenge of providing immediate and reliable service to their guests.
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  • By recycling their used equipment in bulk, the managers and operators of hotels across the country will help keep those products out of landfills, where the toxins and chemicals inside electronics can pose significant environmental risks to our soil, water, wildlife and even our personal health. The risks are real and well-documented.
  • Waste Management in the Hotel Industry
  • If guests arrive expecting the highest standards, it can make a bad impression to have computers that don’t work or furniture that looks run down.
  • a number of hotels have already proven they can establish successful recycling programs.
  • Cost savings alone should be a top concern for the hotel industry. It’s been estimated that hotel guests generate up to two pounds of waste per night. Because of the prohibitive cost of waste disposal services in New York City, for example, a hotel can spend up to $100,000 annually to get rid of their waste. If recycling can cut that down significantly, that can amount to significant cost savings. And a growing number of hotels are recognizing that they can manage their waste in a sustainable manner, including by recycling.
  • A smart approach would be to offer incentives for workers who provide waste-saving ideas that can be implemented and to educate guests about the hotel’s recycling and environmental policies.
  • The creation of a successful hotel recycling project offers a lot of long-term rewards that include: • cost savings; • strong public relations to their guests; • an engaging program for employees and even guests to become part of.
  •  
    this article goes through the importance of recycling within the Hospitality industry as well as the benefits associated with doing so.
nathaliro

The Future of Technology in Hospitality is Green | Hospitality Technology - 2 views

  • the fact that millennials (those born roughly between 1982 and 1996), are going to be the largest generation in the country’s history (at 83.1 million).
  • Simple math tells us that the buying power at large is mainly in their hands.
  • For example, more LED lighting throughout their facilities with sensors can help keep costs down while reducing energy waste.
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  • he hospitality industry is also one known for producing exorbitant amounts of waste.
  • In order to make more green, here are some of the tactics within the headlines of late that are being used to keep up with the sustainable practices to woo this generation, and those others to come.
  • Thanks to technology, hotels have been making strides to becoming more environmentally friendly without breaking the bank.
    • Angelica Saez
       
      It is important to work with different companies to help you establish different ways technology to go green. There are different ways to help the technology to go green for your business.
  • According to Forbes, millennials consider social responsibility and environmental friendliness when making their purchases, so brands have to rise to these significant expectations millennials have when it comes to spending their money.
  • Through the use of an intelligent camera, smart scales and AI-based smart meter technology, Winnow Vision analyses ingredients during food preparation, as well as plates returned to the kitchen, to assess which food items are most wasted and in what quantities.
  • Cruises Also Taking a Stand with Tech
  • the cruise line is implementing technology to help reduce its ecological impact including clean LNG as fuel on its new ships, installing an Advanced Emission Purification system on most of its fleet, making progress with its program to eliminate single-use plastics, and is increasing its number of ships that are zero landfill capable
  • Hotels Continue to Innovate
  • According to the American Hotel & Lodging Association (AHLA) trend survey released earlier this year, supporting sustainable initiatives remains important to the lodging industry as a whole.
  • This tells us that hotels need to continue to innovate and the future of technology in hospitality has to be green, or those brands that do not adopt to these emerging standards face being left behind.
  • it’s hard to ignore the fact that the pace of technology is moving faster than ever before.
  • From the excess food that is thrown out each year, to the overuse of plastics, water and energy – there are many brands in hospitality that are taking the right steps to becoming more sustainable. After all, if they don’t get on the green bandwagon, they risk losing the largest generation of buyers in history.
    • Angelica Saez
       
      When your business goes green it is good for the environment and your business.
  • InterContinental Hotels Group® (IHG®) announced a partnership with technology company Winnow to help its hotels automatically track, measure and reduce food waste for more sustainable and efficient restaurant and bar operations.
  • The technology group Wärtsilä also announced that it will supply and install an Auto Gasification solution for the ‘Regal Princess’, a Princess Cruises vessel. This technology will enable the safe disposal of waste from the ship through a self-fueling thermal decomposition unit, thereby significantly reducing greenhouse gas emissions. It will also lessen the requirement to offload waste at shore facilities.
  • In the case of the Andaz London Liverpool Street hotel, a project with Quimera Energy Efficiency kicked off in 2016 and within a year 21% of electricity and 27.1% of gas consumption was saved. This translates in 500.000kg of CO2 emissions saved and was achieved using the methodology of Monitor & Save, including the Bopstem technology provided by Wisestate which is an IoT solution for HVAC control and automation, without suffering guest comfort.
  • Another big announcement made by MSC Cruises shows its commitment to becoming the first major neutral cruise company in 2020. Starting on January 1, 2020, MSC Cruises will buy enough credits from companies that absorb carbon dioxide to offset all of the carbon emissions from its 17 ships throughout the year. MSC said that it is committed to reduce emissions as technology progresses with an ultimate target of zero emissions. The company intends to invest and work with shipyards and research institutes to achieve this goal. 
  • St. Regis Atlanta integrated green tech into its 10th anniversary redesign (a trend that keeps popping up in headlines), leveraging services from Mode:Green to take advantage of the opportunity and make it a smart building system.
  • While Carnival Corporation, which holds the tag as the world’s largest leisure travel company, is partnering with leaders from the maritime and engineering industries to pilot the world's first fuel cell system designed to power large passenger vessels.
  • Linen and towel reuse programs are nearly universal among properties, and a majority of hotels across all segments have implemented a water savings program.
  • Consumers have way more transparency when making buying decisions and with the right information at their fingertips at all times, the hospitality industry is not immune to the imperative of creating a quality consumer experience.
  • This builds up a bank of data which in turn informs buying decisions, shapes menus and hones food preparation techniques.
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    This article emphasizes how imperative it is for hospitality businesses to stay on the cutting edge of technology as a part of their business design and strategy if they want to survive in today's competitive market and remain in it, in the near future. The author expresses that today's hospitality market is being driven by Millennials' "the largest generation in the country's history" who patronize businesses that are socially and environmentally responsible. Armed with this information to capture their targeted market, more and more hotels are now incorporating from inception within their physical blueprint infrastructure that is environmentally sustainable and cost-effective. As well as obtaining Green certifications and implementing sustainable software to reduce waste and minimize leakages. This concept has also been adopted by cruise ship operators to reduce environmental impact through the use of technology.
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    The current innovation trends of hospitality prove that this industry is steadily developing with more sustainable tactics.Hotels are implementing more energy saving products to reducing energy waste. Cruise corporations are partnering with industries to find solutions in powering vessels with cell technology rather than emission cruising.
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    -As technology advances consumers are being more transparent with their buying decisions. -Buying power lies on millennials who are roughly 83.1 million. -Millenials consider social responsibility and environmental friendliness when making their purchases. -Sustainable practices include censored lighting/temperature. -Cruise ships have installed a purification system to reduce its ecological impact, have decreased the use of single use plastics, and have increased the number of ships that are zero landfill capable. -Linen and towel reuse programs and water savings programs are nearly universal among properties.
  •  
    This article introduces the different initiatives that the hospitality industry is taking with regard to technology in order to align with their target market or a large segment of their market. As being perceived, millennials are sought to be the largest generation in the country's history which leads companies to infer that they have a massive amount of buying power in their hands. Hospitality companies are now making strides to become more environmentally conscious. Some of these initiatives is incorporating LED lights throughout the facilities to reduce energy waste and cut down on costs. Another initiative is incorporating new systems in the guest rooms that enhance the stay while keeping it green like systems that adjust temperatures in the rooms, remotely powered shades, etc. Other companies are even using systems as a tool to help track, measure, and reduce food waste for more sustainable and effective restaurant/bar operations. It is no secret that technology is ever-evolving, and it will continue to develop as new features are discovered.
  •  
    Article discusses millennials as the largest generation in U.S. history, and the speed at which technology progresses. In addition to paying attention to millennials' purchasing decisions, other industries must also meet their financial expectations. Many brands are taking steps to become more sustainable in the hospitality industry despite its reputation for producing massive amounts of waste.
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