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kelseybarton

What is Point of Sale (POS) Systems? Definition of POS with Examples - 0 views

  • A point-of-sale (POS) transaction is what takes place between a merchant and a customer when a product or service is purchased, commonly using a point of sale system to complete the transaction.
  • In its most basic definition, a POS system is a combination of POS hardware and POS software to create a POS machine for processing a transaction and payment.
  • a POS terminal is the electronic equipment performing the sales transaction and processing the credit card payments. Used in most storefront businesses, a computer terminal combined with the POS software helps to manage everyday sales transactions and operations.
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  • The hardware components bundle will typically include a POS terminal, receipt printer, credit card reader, cash drawer, barcode scanner, kitchen or bar printer (for restaurants), and possibly even an on-site computer server for older legacy systems
  • The primary reason you need a point of sale for a restaurant is to accept cash and credit card payments. In addition to receiving payments, you need to be able to track all your financial and tax data.
  • A restaurant management system is recommended if you’re a restaurateur and want to be competitive in the business. Many types of restaurants need to utilize a POS like full-service restaurants, quick-service restaurants, fast food, take-out only, cafe’s, pizza shop, etc
  • Recipe costing is just one example of features a restaurant computer system can provide. Some other features and services you’re going to need potentially are restaurant marketing, customer management, online ordering, loyalty program, server sales performance, new versus repeat customers, invoice purchasing, menu performance, employee management, and sales reporting.
  • The only negative to implementing a new restaurant management system is the training time and challenge of learning new software. But that’s only temporary,
  • The main features to look for in bar software is preauthorization (or “preauth”) of payments for tabs management, bar and liquor inventory and control, speed functions like reordering rounds, bar prep printing, fast checkout, and quality 24/7 support. For the reporting side, you’ll want to see your labor costs compared to sales, product reports, and all your sales and tax reports.Additional register features to consider for nightclub and bar point of sale software is employee management, inventory management, customer loyalty, recipes, tab management, quick reorder rounds, and quick customer checkout. Reporting is critical as well to keep track of your food and beverage taxes. Also, you’ll want to have online access to see your labor costs and sales reports
  • Retail businesses can have some particular requirements and features that other programs will not have. They can have retail shop features such as color and size matrixing, inventory tracking, employee commissions, gift registry, customer database, layaway, and purchase orders
  • If you’re not processing an enormous amount of volume and speed isn’t as critical (like in a restaurant or bar), then a mobile POS could be just the answer to save you some money
  • A cloud-based POS system is a point of sale platform that stores information on the cloud. Cloud-based systems typically don’t record much information on your terminal device. Instead, all data is stored in the cloud and synchronized across multiple terminals.
  • Nail and hair salon POS systems can sometimes crossover for other business types like barber shops, gyms, fitness clubs, beauty schools, massage parlors, pet grooming, tattoo parlors, to name a few. That is because these other business types will especially require an appointment calendar and may need retail functionality with inventory control, and not every software program has those features
  • In this POS guide, we discussed everything related to POS systems, including the meaning of POS, the definition of mPOS, what the difference is between a cash register and POS, how a point of sale system work, and the different types of systems with examples
  •  
    (1 of 3) POSUSA had originally published an article in 2017 about the definition of Point-of-Sale (POS) and a guide to understanding POS more in depth. This article was updated in May of 2021 to represent the ongoing challenges in the hospitality industry due to COVID-19. The article begins by defining a POS transaction as "what takes place between a merchant and a customer when a product or service is purchased, commonly using a point of sale system to complete the transaction." The original idea of a POS system was that of a cash register, but what is in the system make up today is far more complex. A POS system and a POS terminal are one in the same, as the terminal is the physical piece of equipment that processes the information for the POS. The system is composed of many different components as with any piece of technology. "The hardware components bundle will typically include a POS terminal, receipt printer, credit card reader, cash drawer, barcode scanner, kitchen or bar printer (for restaurants), and possibly even an on-site computer server for older legacy systems." These systems continue to make advancements that evolve with the times and can keep up efficiently with the business they are working with.
  •  
    (2 of 3) The article continues on to discuss the many different types of POS systems and how they can be used for different types of businesses. The restaurant POS system, for example, is the most complex POS system and is the most commonly seen system in the industry. Through the restaurant POS, a business can have a restaurant management system, which helps them run the business efficiently through features such as recipe costing, customer management, reporting, and many other features discussed. Bar, nightclub, retail, small business, salon, and spa POS systems all have very similar features, but are catered to each businesses specific operational need. Cloud-based and mobile POS systems are also discussed in the article as a way to store all POS information in the cloud. The advantages of mPOS were discussed in depth as this can be accessed through an application, making mobility much easier in our ever-advancing technological world.
  •  
    (3 of 3) The article also provided an introduction of how POS systems work, as a basic understanding is necessary when considering purchasing a system. Through understanding how the POS system works, we see that a POS transaction is "simply any transaction that occurs within a business." POS payment is "when a customer and merchant exchange products or services completing a POS transaction aka point of sale purchase," which can sometimes be referred to as point of purchase, or POP. Finally, the article discusses how POS systems have played a role during the pandemic. While online POS systems have been used for many years to keep businesses on their feet, during the current state of the world this has become even more necessary. The article discusses how important it is to keep the payment process simple, yet secure so that the business may rely on this as a way to make income and customers can enjoy a seamless experience. This article does a very good job of explaining in-depth what a POS system is and how it is relevant to every line of business in the hospitality industry. As online sales continue to grow and as the state of the world remains uncertain, POS system popularity will only continue to rise and advance to create the best possible experience for both the businesses and consumers involved.
yvenisem

Electronic Waste: A Growing Concern in Today's Environment - 0 views

shared by yvenisem on 28 Sep 20 - No Cached
  • Over the past two decades, the global market of electrical and electronic equipment (EEE) continues to grow exponentially, while the lifespan of those products becomes shorter and shorter. Therefore, business as well as waste management officials are facing a new challenge, and e-Waste or waste electrical and electronic equipment (WEEE) is receiving considerable amount of attention from policy makers.
    • yvenisem
       
      From this we see technology market is progressing to grow however the lifespan of these items lessesns. In turn, this creates a problem for those that work in the waste managemnent sector and calls for politics to get involved.
  • e-Waste has raised concerns because many components in these products are toxic and do not biodegrade easily if at all.
    • yvenisem
       
      Besides contributing to landfills e-waste can also contain many toxic chemicals. I know that mercury and other harmful chemicals can are common in electronics.
  • Most developing countries lack the waste removal infrastructure and technical capacities necessary to ensure the safe disposal of hazardous waste. And e-Waste has been linked to a variety of health problems in these countries, including cancer, neurological and respiratory disorders, and birth defects
    • yvenisem
       
      One of the biggest issues is that developing countries do not have the resources or infastructure to properly dispose of e-waste. I know that economics play a huge roll in this issue as 3rd world countries are often used as dumping places for 1st world waste, and these problems are not being addressed because of sytematic limitations. The health concerns are also staggering, they include: cancer, birth defects etc...
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  • However, even with these regulations, all hazardous materials that are used in newly manufactured products cannot be fully controlled, and management of e-Waste within the supply chain cannot be fully addressed.
    • yvenisem
       
      From this we can see that even with additional policies enacted they are simply not enough to address the e-waste issue. In my opinion with a issue this severe more drastic measures should be taken considering the options that have been exacterbated.
  • For e-Waste management systems, some of the most successful examples can be found in countries such as Switzerland and the Netherlands [16 D. Sinha-Khetriwal, P. Kraeuchi, and R. Widmer, “Producer responsibility for e-waste management: key issues for consideration—learning from the Swiss experience,” Journal of Environmental Management, vol. 90, no. 1, pp. 153–165, 2009. View at: Publisher Site | Google Scholar See in References ]. Experience of the Swiss e-Waste management system is shown as an example in this paper. Generally, the Swiss e-Waste management system can be viewed as an ERP-based system, where each stakeholder has their own clear definition of role and responsibilities as shown in Table 4.
    • yvenisem
       
      Here we see that more sucessful applications have been implemented in Nordic countries. The author goes into further detail about the techniques used by these countries.
  •  
    The main point of this scientific report was to demonstrate how e-waste is becoming an issue and why the current structures in place today are simply not enough to overcome this issue. The author goes into detail the common issues with e-waste: hazardous materials being disposed of incorrectly, the side effects e-waste has on human and environmental life, how current infrastructures in 3rd world countries are not able to keep up with the waste load, why certain policies aren't enough and how new techniques such as the ones being applied in Nordic countries may be the answer to the issue. Ultimately the author makes the argument for why it is an issue, how the issue is growing, and presents alternatives on how to better tackle the e-waste issue.
ealmi001

Thin Smartphone Recycling Getting Tougher - They're Harder to Dissemble - 0 views

  •  
    According to the article "Thinner is Better" the recycling of e-waste is a critically important task, because if these devices end up in landfills, they pose potentially significant environmental hazards because of the toxins contained within them. E-Waste recycling allows the metals and other usable parts within them to be used to make new products, which helps hold down production costs. Also, they state that the problem of irresponsible e-waste disposal could get worse as consumers continue to drive up sales of paper-thin tech devices. Researchers say that the slimmer and more compact electronics are, the harder it is to take them apart for recycling.Design trends are now believed to play a growing role in the problem of e-waste, since thinner tablets and phones with fewer components are harder to dissemble and are increasing the cost of recycling.
cjdearmas

Travel agents still play vital role for business travelers - 0 views

shared by cjdearmas on 14 Jun 20 - No Cached
  •  
    The Internet is flooded with websites that let travelers serve as their own tour agents. But many travelers say they'd instead have anyone information them via the process, especially when they're on work journeys that take up a lot of time and energy. Now at least one tour reserving web site is acknowledging the need for more of a human touch. CheapAir.com remaining month announced a new carrier that assigns each patron to an in-house journey adviser to assist with reservations, itinerary changes, journey mishaps and more.
cjdearmas

7 ecommerce technology trends that empower your business - 0 views

  •  
    This article is about different kinds of trends that push eCommerce, and technology that effects our everyday lives as well as playing an integral role.
yvenisem

Going livestream: How in-person summits have become virtual events - 0 views

    • yvenisem
       
      My thoughts exactly, there is a missing element
  • So how can a business possibly recreate that kind of experience online?
  • there’s been increased dependency on technology to help support business continuity
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    • yvenisem
       
      I think the reason for this is that many people don't have the funds or time to travel long distances, but this format is much more accessible. Plus, it was free so that helps lol
  • adding that the online event had more than three times the usual number of registrations
    • yvenisem
       
      relates a lot to this week's discussion on relying on tech too much
  • (the virtual conference was free to attend this year, whereas it usually costs upwards of $1,000)
  • created 14 local events in various languages and time zones, with regional heads addressing their relevant markets.
    • yvenisem
       
      This is definitely much more accessible. This can also do well in terms of revenue for future events
  • switching to being an online speaker isn’t quite the same. “You don’t have the body language, you don’t have the eye contact,” she explained.
    • yvenisem
       
      This would be my main concerns in producing events. I feel like ther has to be a personal element to it instead of just looking at people through acomputer screen
  • vents organizers may be encouraged to film their speakers in a way that works better for a small-screen format, instead of the usual “dark room with a very small person,
    • yvenisem
       
      this could be a hybrid thing
  • “While online events might seem less permanent, there’s actually a much higher chance that any misdemeanors or breaches of copyright or online regulation will be captured or stored.”
    • yvenisem
       
      I never considered this, but this definitely has to be something to consider when in something like this
  •  
    One of the main reasons why I chose this article is because my industry is currently seein a huge shift in the way we do things that can either stay or have impressions in the industry after COVID. One of the main concerns when it came to in-person events going online is how we would be able to recreate the same experience. Several large events that see thousands of people had to convert to online platforms. For example, "in 2019, around 20,000 people attended SAP's Sapphire Now conference in Orlando". Imagine 20,000 people logging on to view the same same content an then some! In this case, the event saw larger audiences with "more than three times the usual number of registrations". Granted, the conference was free to attend this year. However, now that this conference was more accessible to people who in normal circumstance would be unable to attend due to time and fianancial constraints, it was a no-brainer that more people would attend. This bodes very well in terms of revenue for the future since if those extra 40,000 people enjoyed it, they would most likely be willing to pay for the service and consider the event and investment. I think the wider topic of the article is accessibility. Before technology, it was harder to bridge the gap between the haves and the have nots. Now that technology is becoming more accessible (in the first world), many are better able to see beneficial information. Not only that, but when considering the "14 local events in various languages and time zones", people are better able to cast wider nets. This article wasn't all good, however. One thing that many people have not adressed that I as an event professional am concerned about is the fact that going online is just not the same. A speaker said in an interview that it's harder to ready body language, which can impact how much a speaker is able to reach their audience. Another thing that has to be given intense consideration is the fact that there can be some legal ramifica
anonymous

5 Event Industry Trends To Watch Out For In 2015 | Ungerboeck Software - 1 views

  • 1. Content, Content, Content. Feed attendees’ hunger for knowledge and keep the event buzz alive in the digital world: Offering digital content is a wonderful way to magnify the effect of content generated at an exhibition,
  • 2. Innovative Event Formats. Audience engagement was a widely discussed topic this year and it is true that events have changed significantly by focusing more on attendees.
  • 3. Millennials & Generation Y. A new generation enriches the industry with different expectations and experiences: The so-called “Generation Y” often has a firmer grasp of technology.
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  • 4. Technology Trends. While everyone has been busy collecting data and understanding the “Big Data” picture in the recent past, now’s the time to analyze. According to meeting & IT expert Corbin Ball analytics tools, especially with regards to mobile apps, will be fundamental for organizations looking at leveraging data into opportunity.
  • 5. Social Media & Events. Closely connected with strategic content marketing, social media plays an important role in event marketing success.
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    Underboeck Software International, a hospitality industry-related watch group, discusses five industry trends to watch out for that were critical in 2014 and were expected to continue being important into 2015 and beyond. Its main focus appears to center around information technology and the path in which key target markets utilize this technology to perform functions associated with their hospitality needs.
jordanfernandez

Investing in new technology - right for my business? | Workspace - 0 views

  • Similarly, if you keep doing the same thing in an ever-changing sector, you will probably suffer worse results. So there comes a time when you need to invest in something new to move your business forward.
  • Any investment is a big decision. If it’s an investment in new technology, the stakes are even higher because the playing field moves so quickly.
  • So, without the benefit of being able to guarantee the outcome, what factors should you consider when deciding whether to invest in the unknown of new technology to give you the greatest chance of a positive return?
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  • The most important question to ask is: what will the technology add to your business?
  • This is one of the attractions of new technology: it can not only help you to do what you currently do better, but it can also enable you to expand in new directions.
  • It can be helpful to look at a more concrete example to see how to shape your cost/benefit analysis.
Jennifer Beatriz Hernandez

11 Ways Mobile Technology Could Change Hotel Experience - 7 views

  • It is opening a variety of delivery mechanisms for personal guest services that are affordable, efficient and easy to use.
  • Hotel Room Keys - Technologies already exist that allow guests to safely use their mobile device as a room key by sending an encrypted signal to the guest's cell phone that is unique to each user.
  • Room Service – With the use of apps, you won't be tethered to your room in order to get room service
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  • Thermostats, Light Switches and more – All-in-one systems already exist, allowing guests to have central control of media, lighting, temperatures and more
  • Loss of revenue from one mobile device inspired change might lead to new and creative ways to reach the hotel's bottom line because of another change
  •  
    Great article summarizing various elements a mobile device can be used for in a hotel. Mobile devices are becoming a priority in younger generations & are often used not just for phone calls, but also text messaging, web searching & games. It's no surprise they are now being used to check in at hotels, pay bills & order room service. Cell phones provide guests a unique customer service that is inexpensive, quick & simple to use. Using mobile devices as room keys is an example that will save the hotel money in not having to purchase thousands of room keys & having to deal with replacement cards for guests. There are several benefits to utilizing mobile devices in the hospitality industry, but there are also drawbacks. Guests may choose to play games on their phone or watch movies on their phone's screens instead of paying to watch a movie on the hotel's television or attending activities offered by staff. This reduces the face-to-face customer service that many hotels are recognized for. It may take away from the hotel's superior guest service if a request does not go through the mobile device or it malfunctions when a guest is trying to enter their room. Whether or not hotel managers like it, mobile devices are becoming popular among guests & should be implemented.
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    Great article, and it will be interesting to see how over time, the industry evolves to adapt mobile technology on property. While it creates opportunities for hotels and guests respectively it will also create opportunities for hackers and those who have malicious intent with the sensitive types of data. As soon as hotels figure out ways to make this work, hackers will figure out ways to crack the system. I think the industry would have to work with cell phone network providers as well as hardware providers to ensure that these devices and transactions can remain secure.
  •  
    This article discusses how technology is changing the experience you have while staying at a hotel, by making it much easier for the guest. The article specifically address 11 areas in which technology is changing the whole experience. First is a mobile wallet, which will make paying the bill a breeze, by wirelessly sending credit card information directly to the hotels computer. Next, how about using your smart phone as a room key, as well as using it as the in room phone, connecting you to the front desk anytime any place. Or using it to order room service, and having it delivered to you anywhere on the property by using your phones location services. Next the article discusses virtual concierge desk, which can be scattered around the property, making it easy to make dinner reservations without having to wait in line. And the last main points that are discussed are controlling the temperature, lighting, and in room entertainment from an app on your smart phone, letting you turn off and on lights from bed, and changing the temperature before you even get back to the room. And one day when you forget your smart phones power cord and think your taking a step back in time, because you cant use any of the new technology, no worries their will be one in the room.
  •  
    Mobile technology is constantly changing the way we do everything. Smart mobile devices dictate how we live our lives and how we travel. Here is a sampling of eleven items that may be drastically different in some hotels of the near future: 1. Currency 2. Hotel Room Keys 3. In-Room Phone 4. Concierge Desk 5. Room Service 6. Front Desk Attendant 7. Printed Hotel Promotional Material 8. Alarm Clocks 9. In-Room Entertainment 10. Thermostats, Light Switches and more 11. Power Cords
tjcamino

Five ways hotels can use technology for a better guest experience - Insights - 2 views

  • 70s when there was no internet and travelers would make hotel bookings through travel agents or phone calls.
  • made via phone prior to their arrival was tentative and not confirmed
  • , they were forced to look elsewhere
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  • hotel was full
  • amaged the hotel’s reputation all over the Internet through negative reviews and posts.
  • rise in Millennial travelers who are highly dependent on their smartphone.
  • preparing their own itinerary and replacing the traditional travel agents.
  • hey are able to use technology and provide value-added services, comfort and convenience to their guests which was not the case in the past.
  • five viable technology solutions that can help hotels serve their guests better and personalize the experience:
  • today’s era:
  • ne in four hotel bookings comes from a mobile device and Millennials alone add up to 38% of these bookings.
  • convenient option to book
  • pre-arrival through mobile apps
  • Tablets are growing in popularity among the new-age generation
  • Front desk
  • tablets at the front desk to check-in/out the guests and take their quick feedback.
  • digital signage
  • digital marketing strategies.
  • Rooms:
  • After Wi-Fi, guests are expecting hotels to provide tablets in the rooms. Seeing this rising demand, many hotels have started investing in tablets and are installing third party apps to give their guests the control of room lights, AC, TV and more.
  • Restaurants/bars/spas
  • point of sale
  • New-age travelers
  • Self check-in technology can play a role in providing convenience to the guest
  • check-in via tablets or phones using a QR code
  • Checking-out the guest can also be done via smartphones or tablets
  • ne of the best ways to connect with a potential guest.
  • n increasing sales while providing a convenient platform for interaction.
  • Engaging potential guests through this feature will make them feel valued and can convert lookers into bookers.
  • decisions are purely based on convenience
  • room doors using a mobile.
  • code on their mobile app through which they get control to their room door.
  • concierge or security.
  • Millennials are a dominating segment that often looks for hotels that offer quick services and technology allows hotels to deliver what they expect. So, strike the iron while it’s hot!
  •  
    Going back to the 70's when internet connections did not rule our minds and travelers would make hotel booking directly with the hotel or use travel agents. When there were no email confirmations, TripAdvisor reviews and when we had to use maps to find the locations. This article talk about five ways hotels are starting to use more technology to connect with the guest. 1) Mobile bookings. 2) Quick check-in with tablets. 3) Self check out. 4) Live chats to help turn lookers into bookers. 5) Door opening with Technology. I choose this article because all these new technology need to work on storage and software and there is no better way than to use cloud computing to run these programs safely.
  •  
    Things have certainly since the 70s, I am glad to have self checking rather than waiting in line. I cannot wait to get my cell phone to give me a key to access my room. With self checking, and room access, I will be glad to bypass all the waiting and processing and get to my room. I'm usually tired from traveling and so it would eliminate any aggression. Get article and great use of technology for hotels.
yvenisem

The Advantages of Manual or Computerized Accounting | Small Business - Chron.com - 0 views

  • Such information may be analyzed to help business owners make future financial decisions, using the advantages of either manual or computerized accounting.
  • Computerized accounting has the advantage of increased efficiency and time management when compared with manual accounting.
  • Computerized accounting has the advantage of higher accuracy when compared with manual accounting
  • ...19 more annotations...
  • The potential for human error is greater when employees are manually completing accounting procedures.
  • The advantages of manual or computerized accounting systems may be equal when it comes to reliability.
  • Manual accounting can function independently of machines so that work continues when "the system" isn't working.
  • modern backup systems and increased functionality, the disadvantage of reliability in computerized accounting may be lessened.
  • the subtlety and focus of an analysis’ conjecture or hypothesis depends on the person operating the system.
  • manual accounting may have an advantage over computerized accounting systems.
  • computerized accounting systems lose their potential for sophisticated analysis.
  • analysis may be hampered or obstructed by software design.
  • Computerized systems can cost millions of dollars to purchase, implement and maintain. It may be necessary to purchase updated software with some regularity.
  • automatically updated and instantly available.
  • It can be costly to staff qualified accountants to complete manual accounting processes, but it can also be costly to staff accountants familiar with specific computerized accounting software and programming.
  • Computerized systems can produce invoices, purchase orders and other documents more quickly.
  • small business owners who are not tech-savvy may prefer to use physical records instead of software
    • yvenisem
       
      still a dangerous game to play
  • All calculations are performed manually, which eliminates the risk of duplication mistakes and corrupt data
    • yvenisem
       
      didn't consider this
  • Computerized accounting systems are significantly more complex and involve a learning curve
    • yvenisem
       
      can be daunting to learn for many people
  • Additionally, there is no risk of data loss or leaked financial information due to data breaches.
    • yvenisem
       
      good pro
  • Some may require switching to the latest computer technology, leading to higher costs
    • yvenisem
       
      might not be financially feasible for many
  • manual accounting is prone to human error
    • yvenisem
       
      #1 con in my eyes
  • computerized accounting provides companies with financial intelligence
    • yvenisem
       
      so much easier to do everything where you know what the finanical outlook will be like
  •  
    This article compares the advantages and disadvantages of having a computerized accounting system and then also completing the task by hand. When looking at different factors it is clear that it seems like an owner would run a risk going either way because where the computer would lack in areas, the human touch would prevail and then where a human touch would lack in other areas, the computer would prevail. Therefore, I would conclude that it is probably better to have a little bit of both to help make the process smooth but not over bearing on a human or even on the computer.
  •  
    This article basically goes over the pros and cons of switching over to computerized accounting systems like Quickbooks and Freshbooks. It goes over the main concerns like data breached and human error, but it also deleves a little deeper to discuss how many of the software require regular system and hardware updates in order to have the software run efficiently.
shanegmark

Increase Hotel Bookings With These PPC Strategies | Hotel Marketing - 0 views

  • PPC is a way to quickly get your marketing message in front of the people who are likely to have an interest in your offers.
  • Some keywords are tough to rank for, even with the most rigorous SEO program. An example would be if your city holds an annual event. It would be great to gain bookings from people who search for information on the event. But gaining quality placements in the organic search results for event-related phrases may not be feasible as a quality Search Engine Optimization program can take time.  That’s when bidding and gaining exposure through PPC advertising on event related phrases could be done for a short amount of time proceeding and during the event.
  • Promote last minute bookings with a sense of urgency (book for tonight for only $79).
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  • With a remarketing campaign you can target people who have reserved a room through your website, contacted you through your website, visited your website or visited similar websites.
  • Sometimes the organic competition is strong. We find this to be the case for hotels, even in small markets. If you are just starting an SEO program for your website, odds are it will take some time to start seeing traction with the search engines. But with PPC, even the smallest hotels are on the same playing field as the largest chain hotels.
  •  
    Great ideas on when to use PPC marketing campaigns for hoteliers. The thoughts are valuable even though it's written by a marketing company who are trying to sell the service.
akallison93

Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views

  • “The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
  • outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
  • American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
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  • That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
  • but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
  • MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
  • Biometrics are playing a huge role in new identity needs, and that function is widening.
  •  
    Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
akallison93

Cleaning robots are powering an automation revolution in hospitality - The Washington Post - 0 views

  • While Vi-YO-Let, the product of a partnership with Denmark-based UVD Robots, might play cute tunes and light up as she moves, she has a serious job: disinfecting the air and surfaces around her. And she does so remarkably well: Her array of UV lights, which look like a bundle of lightsabers, kill more than 99 percent of viruses and bacteria, including the coronavirus.
  • More and more guests are requesting the robo-cleaning package
  • But as the pandemic rages into its second year, major brands are increasingly turning to the world of high-tech disinfection to strengthen their cleaning protocols
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  • It’s a trend that’s slowly transforming housekeeping — and accelerating the pace of automation in hospitality.
  • Until recently, only health-care workers would frequently interact with disinfecting bots, which cost upward of $125,000 each. It’s a steep investment, but if it boosts travelers’ confidence, it’s worth it,
  • The appeal to the hospitality sector of virus-slaying UV light is obvious. Hospitals have found Xenex’s patented machines kill “22 times more pathogens” when compared with a room cleaned to CDC standards alone, Miller said.
  • certain hospitality jobs, those where face-to-face customer service is a key part of the experience, were less vulnerable.
  • Today, travelers might stumble on UV bots anywhere from five-star hotels and convention centers to train stations and cruise ships.
  • Verified Market Research that projects the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
  • Some robot makers refer to these kinds of bots as “cobots,” a portmanteau of “collaboration” and “robots,” because they’re intended to work alongside people rather than replace them.
  • a report that predicted more than 60 percent of jobs in hospitality-dominated cities like Las Vegas could be automatable by 2035
  • Take the Beverly Hilton in Beverly Hills, Calif. The iconic hotel, famous for hosting the annual Golden Globe Awards ceremony, boasts in one promotional video that its Xenex robot staff “zaps every inch before your arrival,” leaving you a “pathogen-free sanctuary” where you’ll “rest assured you’re sleeping in the safest room possible.”
  • the pandemic is likely to accelerate the automation of jobs in sectors like hospitality.
  • “If they can develop driverless cars, if they can develop the whole variety of different things I saw there, certainly the jobs in our industry are going to change.”
  • Unite Here negotiates “extensive technology language” into its labor contracts. This helps ensure that workers can retrain for new skills, transition to other roles or at least receive severance pay if their jobs are automated out of existence.
  • Even as new technologies create new roles, some types of jobs may go away for good.
  • For now, even a state-of-the-art robot sometimes requires the delicate human touch.
  •  
    This article explains how robotics in hospitality is becoming far more common because of Covid-19. They go into detail about how, right now, all robotics require the assistance of humans. But they also go into how that can change in the next few years. The better technology gets, the less need there is for human support.
akallison93

How social media marketing is helping in hospitality recovery, Hospitality News, ET HospitalityWorld - 0 views

  • Instagram started as a photo posting site and would have never imagined the impact it would have on driving travel inspiration and building a relationship between the guest and hotels.
  • BCV, one of the leaders in helping hotels leverage social media, started on this journey ten years ago to help hotels realize the value of social media and the role it can play in driving engagement and, eventually, revenue.
  • Before we entered 2020, in Asia, 55% of millennials were basing their booking decisions on social media
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  • In 2019, 63% of social media marketers confirmed that social listening would be crucial in 2020 to continue to engage the traveler
  • over 40% of social media users are now asking questions on Property and Destination Opening instead of asking for cancellations, showing a highly engaged potential guest.
  • organizations that respond well to a crisis and continue communications see a 20% increase in brand value as opposed to those companies that respond poorly see a 30% decrease
  • she owes the success of the campaign on turning the focus from the brand to the guest and their needs during the quarantine.
  • Building trust is critical for a brand, however sustained engagement to drive bookings and revenue from social media is the key success metric for most marketing leaders.
  • mitigating negative reviews is critical for driving demand in the future.
  • encouraging guests to share photos and awarding a two-week stay voucher and promoting the health standards and safety measures taken by the brand.
  • BCV’s RoI focussed strategy that micro-targeted source markets and personas created tailored content for Cinnamon hotels to deliver more than 200 room nights worth of revenue and an RoI that exceeded 200.
  • Brands need to understand who their target audience is, what they care about, and how they manage their time to capture their attention.
  • Instagram now has a shopping feature, which allows users to check out new products from brands in a few swipes. This shows that visual content is more crucial than ever—you can literally put a price tag on your photos on Instagram now.
  • Every Digital Platform has its own metrics and today, Digital Marketers can track close to 50 metrics to show success such as followers, traffic, share of voice and many more however as hospitality marketers emerge from this pandemic
  •  
    An excellent article that discusses how companies have changed their social media approach during Covid. Instead of selling the destination or the experience itself, hotels are trying to sell the concept of safety and security. Also, the article goes into detail about flexible date plans and more, all being advertised through their social media accounts. Overall, social media is still as important as ever, but the way companies approach it has changed drastically.
hankunli

The Top 5 Restaurant Theft Tactics & How to Counter Them | NetSuite - 0 views

  • It’s one thing to report lackluster restaurant sales because of a slow economy or missed marketing opportunities. It’s another entirely to realize the people you’ve hired to work for you have been skimming off the top and stealing from the register.
  • Every year in the restaurant industry, employee theft accounts for $3 to $6 billion of missing income for high-volume restaurants across the country.
  • the first step in reducing or limiting employee theft is identifying what kind of theft is taking place in your restaurant.
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  • The most effective place to start is with your employee onboarding and training practices.
  • When employees first join your company, you have an excellent opportunity to set your expectations around employee theft and make clear that it’s not acceptable behavior.
  • Unfortunately, preventative strategies will only lower employee theft; they won’t eliminate it. That’s where your third and final strategy comes into play: regular reporting and monitoring of your point-of-sale (POS) system and any integratedthird-party systems, like guest loyalty and engagement software.
  • At one point or another, any staff member could give in to the desire to make more money by committing employee theft. That’s why your restaurant leadership team needs to look out for these behaviors and put policies and practices in place that make it as difficult as possible to steal from the restaurant, thereby removing the opportunity from staff members who are tempted.
  •  
    Employee theft is a frequent issue in restaurants nowadays. Ways to deal with this kind of issue include identifying the kinds of theft, identify employee theft prevention strategies, and invest in modern reporting technologies. The first step was to identify the kinds of theft and to know what has actually happened, including voiding cash checks, excessive loyalty card use, bogus dine-and-dash, etc. Next is to identify prevention strategies like telling employees in advance that theft is not acceptable. Finally, business owners need an advanced reporting system that can generate reports routinely and identify the possible employee thefts.
zihanwang

Hotel Accounting: Three Trends on the Horizon | Hospitality Technology - 0 views

  • the behind-the-scenes services and solutions that power the guest experience are evolving just as quickly
  • M3, a cloud-based financial platform for the hospitality industry, recently hosted hundreds of hospitality accounting professionals from across the globe at its biannual Partners’ Meeting. The event allowed hoteliers to see first-hand how quickly the industry is evolving to help solve real-world issues facing today’s hoteliers.
  • Customized technology that allows properties to work more efficiently in a way that makes sense for them will continue to gain traction in the hospitality accounting industry.
    • anonymous
       
      1. Smarter, personalized solutions are putting time back into the hands of hoteliers In order words saving time by cutting back on things that used to take up a lot of time but now would be much faster and quicker to do with the help of technological advancements. This will give hotel managers the chance to spend less time on their computers and instead more time helping guests.
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  • Insight enables users to create custom reports with data from the industry’s most recognized data providers, along with operating statistics, brand data and proprietary M3 financial and labor data into a personalized, actionable dashboard allowing hoteliers to make real decisions in real time
  • can save hours of time previously spent manually exporting data to create various types of reports
  • M3 recently debuted a new electronic imaging solution that relies on Optical Character Recognition (OCR) to extract key data from imported documents and eliminate the need for manual input.
    • anonymous
       
      2. Automated Imaging (AI) is changing the way accountants do business. AI would be very beneficial as it is very accurate and it has a memory which saves important information and the more one uses it the faster it works.
  • The more a hotelier utilizes this system, the easier it becomes, as the solution learns and stores critical information, significantly speeding up A/P workflow with each use.
  • millennial employees play a critical role in helping to identify valuable trends as well as negative trends in need of adjustment.
    • anonymous
       
      3. Millennial employee is just as important as the millennial guest. Given that the millennial generation are the more tech savvy generation it is equally important to have them as guests as it is to have them as employees. Not only are they up to date with all the technological equipment but they also know what trend are happening now.
  • harness the potential of employees in this age range or risk getting left behind or over investing in archaic solutions.
  • It used to take days to add a new hotel to our system, but we’re now able to get up and running in an hour or two through cloud-based tech solutions.
  • employers can maximize productivity and buy-in from the millennials on their payroll.
  • the behind-the-scenes services and solutions that power the guest experience are evolving just as quickly
  • Day-to-day processes are becoming smarter, more efficient and more streamlined, saving hotels and property management firms both time and money in the process.
  • #1. Smarter, personalized solutions are putting time back into the hands of hoteliers.
  • Successfully managing these assets demands cutting-edge adaptable solutions tailored to our industry.
  • allowing managers to spend less time behind a computer and more time in a hotel’s lobby interacting with guests.
  • #2. Automated Imaging is changing the way accountants do business.
  • #3. The Millennial employee is just as important as the millennial guest.
  • . In hotel accounting, the bells and whistles of excessive new technologies take a back seat to real solutions proven to boost bottom lines, which allows hotels to run leaner and more efficient than ever before.
  •  
    The article talks about three trends that are happening now within the hospitality industry relating the accounting topic.
  •  
    The paradigm shift of technology is shaping the hotel business and powering up the operational and financial performance. we witness increased automation and intelligence in Hotel Accounting Services out there. The robust Hotel Accounting Software even leverage the Business Intelligence, in delivering the insights on key performance indicators . Accounting Software can not only help hotel saving cost but also can help hotel increase productivity
cmick006

Consumers are excited to return to restaurants, but they want it safe - 0 views

  • consumers rank dining out as one of the top three things they look forward to doing, along with socializing with friends and visiting family.
  • “Safety beats everything right now,” Li said.
  • What venues rank lowest, in terms of perceived safety? Cruise ships, restaurants with play areas for kids, buffet-style restaurants, and entertainment venues such as concerts and sporting events.   
  •  
    Jack Li, of Datassential, says safety is the main thing consumers want and that restaurants must provide as more and more of the country reopens. He also stresses that discounts and other promotional methods should be limited and used for a short time only. Consumers are looking for foods they could not cook themselves while locked in their homes. Lastly, eating out is something that most people associate with providing a sense of normalcy and most liken it to visiting friends and relatives.
rhoff019

Smart Trends Revolutionizing The Global Hospitality Industry - 1 views

  • Technology is the key factor in controlling lighting levels, air quality, water quality as well as preferred room temperature for each guest room.
  • When it comes to smart hotels, automatic smart blinds play a major role nowadays.
  • guests can easily control the shades without budging an inch from their bed.
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  • it will be possible even in hotels to unlock your room using face recognition technology powered by Artificial Intelligence.
  • Chatbots can predict and analyze inputs provided by guests, to offer a highly tailored customer experience. The chatbots can provide solutions to a guest depending on their specific requirements, tastes, and so on.
  • This smart trend helps the hotel staff to understand whether the guests are happy or not right from the moment of their checking-in to checking-out.
  • gift shop within a certain range, coupons, and discount vouchers will be sent to them on their registered mobile application to ease the process of purchase.
  •  
    Technologies being implemented in hotels around the world are making the guest experience more enjoyable. Some of these include smart shades, voice-controlled assistants, and services based on locations in the hotel.
  •  
    Speaking about technical hardware input and output considerations are sensitive. I indeed realized that no matter keycard energy efficiency and Smartender drink techniques. The approval standards are making daily job more efficient for everybody else. I think I like to go through the chatbot session in lateral mentioned ideal example, because the Smartender would have predictions too while guests are checking. There should have more options to make a connections together like they are working well within hotel lobby regions. Those keep good quality and environment.
blevi022

Rwanda's Tourism Seeks Innovative Minds to Recover from Covid-19 Shock - KT PRESS - 1 views

  • Rwandans with tech or innovative business solutions will this June have an opportunity to pitch their business ideas that could help the country’s tourism and hospitality sector recover from the coronavirus (Covid-19) crisis.
  • Rwanda Development Board (RDB), Private Sector Federation (PSF) ICT and Tourism Chambers will this June 4, host an online conversation and workshop to identify innovations and solutions the technology sector currently has, or could build to support the recovery process.
  • The digitalisation of tourism will play a big role in leading the needed recovery for the economy just like it is helping in other sectors like trade, education and healthcare as global economies face-off the Covid-19 pandemic,”
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  • focus on digitalisation of the tourism sector as the new driver of the economic recovery for tourism businesses, which have been one of hardest hit in the country as a result of closed travel for local and international visitors.
  • government has embarked on starting up a Rwf100billion Covid-19 economy recovery fund, which will largely support the tourism and hospitality, industry, and water, electricity, road infrastructure projects among other income-generating activities.
  • session will expose the sector to listen into new concepts and ideas that they (participants) have, so as to tackle different challenges emerging from Covid19 but also for the overall sector.
  • We want to be inspired with new ideas. Not only digital way to also expose more ideas, answering the potential challenges that we have, not locked to one way (digitalisation) but many more alternatives of improving the sector going forward,” Kariza told KTPress today. 
  • online workshop aims at opening up new opportunities for technology companies to better understand the need in the tourism sector and in doing so develop solutions fit for driving the sector’s growth.
  • largely focus on strategies that could leverage technology to encourage domestic tourism covering but not limited to travel and hospitality sectors.
  • ICT Chamber has been working with the Chamber of Tourism to promote digitalization of the industry, by supporting companies that are serving in the industry through incubation programs at the ICT Innovation Center in Kicukiro district.
  • accelerate digitalization of the tourism sector through public private dialogue. 
  • RDB’s intent is to leverage technology and the solutions we have to stimulate domestic tourism and help the sector’s recovery. Taking lessons from what has been done with e-commerce and the online e-learning platforms. RDB will also present to us their challenges that tech companies can turn into monetize-able opportunities
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    Rwanda is seeking to engage the technology industry in a conversation to generate ways that e-commerce can be used to help the Tourism and Hospitality sector recover in the wake of COVID-19. This will be an online conversation on June 4 to find ways the technology already has or could create to help tourism. It notes how digitization has been important to other sectors of the economy during the pandemic including sectors such as education and Healthcare. By leveraging technology it is hoped that ways can be found to stimulate the tourism industry
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