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drbucky

Exploring the promise of e-tablet restaurant menus - IJCHM-01-2013-0039 - 0 views

    • drbucky
       
      My main refute to this assertion is that some fine dining restaurants maintain very limited menus and their printed menus, sometimes very plain and direct, with no pictures or "sizzle" words, reflect the finer, more elegant style of the establishment. For that reason, some restaurants use no printed menu, at all.
  • Although there is evidence of the importance of restaurant menus and theirdevelopment from past research
    • drbucky
       
      This article compares the efficacy of printed menus to electronic (tablet) menus with no "ordering" capability. No additional published research appears to be available to compare the efficacy of emenus with ordering capabilities to traditional menu/ordering processing. This would make for interesting research, particularly across the different sectors of the industry.
  • It can be described as the map that encourages easy navigation between hunger andsatisfaction for customers
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    • drbucky
       
      I have heard the printed menu referred to as "the restaurant in print"
  • Its principle duty is to direct thepatron’s attention to those items that the operator desires to sell and is reflective of thedecisions concerning what to serve, how it should be served, and the prices to becharged for menu items.
    • drbucky
       
      While the "principle duty is to direct the patron's attention to those items that the operator desires to sell...", the printed menu, when used, must also reflect the atmosphere the operator decides to convey. For many concepts, the tablet menu would certainly enhance that element but I am not sure that this technology would do anything other than distract from the intended atmosphere.
  • Technology has provided restaurateurs with limitless opportunities to improve theirmenus.
    • drbucky
       
      One very positive facet of e-tablet menus: the ability to make changes to prices and images much more quickly than would the printed menus. However, when (not if) "glitches" occur, an establishment might be left without menus to provide the guests or printed menus with outdated information. In the end, it may be necessary to maintain up to date physical menus to have for backup at all times.
  • Put differently, e-tablet menus should be able to deliver richerinformation contexts in the service encounter than traditional paper-based menus.
    • drbucky
       
      I wonder if the use of etablets decreases the expectations that servers maintain this knowledge to provide excellent service. The dynamic between guest and server changes but I am not certain it would change for the better.
  • irst, nearly 50 percent of the sample were 50years or older. Although a relatively younger demographic may be examined later infuture research, the very fact such palpable differences prevailed with the so-calledlaggards of technology adoptions (older demographic) is significant in itself
    • drbucky
       
      Certainly, this is a very important detail. Baby Boomers and older Generation Xers involved in this study prefer this technology over traditional menus; these are generations usually not associated with embracing newer technology - while Millennials tend to embrace technology more readily.
  • the enhancement of guestexperience
    • drbucky
       
      Although I have significant concerns that this kind of technology could decrease the dynamic of the relationship between the live server and the guest, data in this study convinces me that there is a time and a place to use this technology to "enhance" the guest experience. I do not see this as a cost savings (rather, it may be more costly to use this technology) but as a revenue generator. The danger is in allowing serving staff members to get lazy and rely on the tablet rather than their own skills.
  • . However, at a fundamental level, menus play an important role inalleviating consumers’ perceived risk over the menu items they order in a restaurant.
yimengliu

How has Technology Changed the Accounting Industry? - Top Accounting Degrees - 0 views

  • With word processing tools and specialized accounting software, it is fair to say that technologies have dramatically improved accuracy in the field and reduced the margin of error.
  • statistical analysis and forecast modeling much more efficiently without spending years completing core training.
  • Accountants Need IT Skills in Addition to Other Business Skills
  •  
    This article is talk about how the internet provide the best accounting programs for the industry, how the electronic accounting help the business reduce the error. Firstly, since the technology become more popular and a lot of people would like use technology to operate their business. The new software accesses the industry that make the accounting profession changed. Technology made accountant's job easier and faster. Second, accountants have tools that can reduce the error. Since the special accounting software become popular, we can see the technologies have dramatically improved the people job's accurate and reduce the error. Most company will invest the special software program that provide simplifies data entry for accounting department. Besides, it can lead the company have a better accounting reports. This especially can benefit business because the little error that can influence the whole company finance results. Therefore, if the company want use the special software program they have to training the employees and hire a professional I.T is very necessary. The data from the software program too much better than the regular data. Statistical analysis and forecast modeling more efficiently than traditional data on the paper.
swhit149

E-Marketing: Definition, Tips, and Best Practices | Cleverism - 0 views

  • E-marketing is the mix of modern communication technology and traditional principles that marketers usually apply.
  • electronic media, more known as the internet (
  • used by your company via direct emails, blogs, SMS or text messaging, web pages, videos, banners, pictures, advertisements (like pay per click, display or social media advertising)
  • ...20 more annotations...
  • e-marketing is that its impacts are quantifiable
  • ROI or return on investment can be greater than more traditional marketing strategies.
  • according to your company’s goals, product types, business capacity, target market, and other criteria related to your decision making processes.
  • Complete Accountability.
  • New Marketing Routes
  • Cost Effective Marketing.
  • ew site visitors are search engines.
  • incorporate all key phrases into the text in a natural manner, for at least 3 to 4 times.
  • three main steps
  • Appear on top in Google search results.
  • title of your web page
  • short but descriptive file names for your pictures.
  • Make Google understand your pictures.
  • Update your website and continuously offer useful and updated content
  • Always update your website and keep it fresh by having a blog, announcing sales, special offers, and new products.
  • avoid meta keywords.
  • Increased Reach and Audience.
  • contribute to discussion groups and forums
  • Keep track of your competitors
  • Although Amazon and eBay are popular, the margins they offer you are low
  •  
    This article really goes in depth about e-marketing and smart ways to go about when it comes to your business. It highlights the do's and don't in majority of each situation you may be faced and how to always manage your company on a daily. E-marketing is something that needs to be managed, looked through and updated on the daily to attract new and occurring customers.
anonymous

Covid pandemic accelerating the shift from cash to digital payments - 0 views

  • The Covid-19 pandemic is expected to cause a drastic decline in cash usage due to the risk of contamination.
  • “Over the past six to eight months, we’ve seen the use of cash decline even further, and that’s a trend I think that we’re going to see continue,” said Jodie Kelley, CEO of Electronic Transactions Association.
  • The unprecedented surge in the demand for contactless payment has also led to outstanding performances for major companies offering cashless methods, such as Apple, Square and PayPal.
  • ...4 more annotations...
  • Despite the rise in demand for contactless payments, many states and cities in the U.S. have passed laws banning cashless stores.
  • Millennials are the ones leading the charge toward a cashless future.
  • Nearly a third of U.S. adults said they typically make no purchase using cash during a week, according to a study by Pew Research Center.
  • Those within the industry maintain that the future of contactless payments remains promising.
  •  
    The article discusses the advancement of digital payments as a direct result of the pandemic. It discusses how cash use is on a steady decline as nearly a third of US adults said they typically make no purchases using cash. Lastly, it emphasizes on how Millennials are the ones leading the charge toward a cashless future and how the impact of the pandemic has led companies like Apple, Square, and Paypal to outstanding performances in the contactless segment.
danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
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  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  •  
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
anonymous

Restaurants in 2021: Technology and Hospitality Search for Balance | QSR magazine - 0 views

  • And the end result is going to benefit guests, which opens opportunity for restaurants
  • At the intersection of much of this conversation is technology. Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report.
  • Percentage of restaurant operators who say they devoted more resources to customer-facing technology since the beginning of the outbreak in March
  • ...7 more annotations...
  • Despite tech’s position in convenient, contactless ordering, so key in today’s environment, the Association pointed out, customers miss personal service. Given the choice of ordering from a server or ordering from their phone or a tablet at the table, most want the server.
  • Up next is the server versus tablet dilemma. Given a choice, most consumers prefer table service when they’re dining in a restaurant, the Association said.
  • Only one in five said the option of ordering and paying through a tablet or smartphone at the table would influence their restaurant choice
  • For example, the burger brand is deploying a “server partner” in tandem with waitstaff. Now, with handheld technology in tow, servers can spend more time roaming dining rooms and less on side tasks, like ringing up orders and delivering food. The server inputs orders at the table as they come in.
  • Among guests who plan to dine-in in a restaurant or fast-food venue in the next few months, 64 percent said they’d choose to sit in a section with traditional table service. This preference was strongest with older diners, with nearly 69 percent of Baby Boomers and 67 percent of Gen Xers saying they’d go for the section with traditional service.
  • Tech was more of a draw with Gen Z—55 percent said they would choose to order and pay electronically from their table.
  • COVID, however, forced restaurants to start listening again
anonymous

Apple Corporate Social Responsibility (CSR) - Research-Methodology - 1 views

  • More than 1 million people work in Apple supplier facilities and as such, the company’s operations have considerable implications on the society.
  • the focus on CSR aspect of the business has increased to a considerable extent
  • In Oregon, USA, Apple partners with Bluestone Natural Farms to transform compostable materials generated onsite into rich organic material for use on the farm.
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  • The multinational technology company provided training courses to about 4 million people since 2008
  • In 2018, Apple removed five mineral suppliers from is supply chain for failing to pass or not being willing to participate in human rights audits
  • Safer Chemicals, Healthy Families awarded Apple an A+ rating for eliminating toxic chemicals in production for the 2nd time in a row in 2020.
  • The company reached equal pay to employees in 2016
  • Apple is often praised for its environmental records that include decrease of total power consumption of Apple products by 57%, introduction of Mac mini as the world’s most energy-efficient desktop computer and exceeding ENERGY STAR guidelines
  • Apple emerges as the only company that has been awarded with a Clean Energy Index of 100%, according to Greenpeace’s Clicking Clean Report.
  • The company currently powers 100% of its operations globally with 10% renewable energy
  • Apple used more than 1,2 billions of gallons of water in 2019. This include a small proportion of recycled water and temporary freshwater
  • Apple Park, a campus in Cupertino uses 75% recycled non-potable water. Apple campus in Austin, Texas, irrigates its drought-tolerant plants using a 600,000-gallon rainwater cistern.
  • Apple offers recycling programs in 99 percent of the countries it operates and the company has diverted more than 508 million pounds of electronic waste from landfills since 2008. Supplier sites committed to achieving zero waste increased by 53% in 2019. In 2016 the company introduced Liam, a line of robots that can disassemble an iPhone every 11 seconds and sort its high-quality components so they can be recycled,
  • Apple aims to contribute to transition up to 1 million acres of forest, across five southern provinces, into responsible management by 2020.
  •  
    The articles list some of the methodologies Apple has been implementing over the last few years for its contribution to Corporate Social Responsibility.
alo328

How the Internet of Things (IoT) can Benefit the Hospitality Industry - 2 views

  • Many within the hospitality industry have already incorporated the Internet of Things into their businesses, because the technology offers a number of crucial benefits that are especially relevant to hotels. These benefits range from allowing companies to save on energy costs, through to delivering a better customer experience.
  • This can improve data collection, increase levels of automation and allow for multiple devices to be controlled or monitored from one centralised place, such as a phone or tablet.
  • the main way is through delivering a superior customer experience.
  •  
    Internet of things Internet of things will continue to lead hotels to be more Eco-friendly, technological advanced and enhance guest satisfaction. Allowing guest to have the ability to customize there room to there exact expectations. Guest today are more conscience of the environment and allows them control energy usage. With more technology in a hotel means more upgrades to network, upgrades more security to protect the hotel data. Finally guest like new and shiny, this will allow hotels to market the hotel as the most technological advanced hotels. Guest will like to stay at hotels that meet their needs for tech upgrades and they would be willing to pay more for these hotels.
  •  
    The way the article reports the IoT, I feel its a positive advancements for the guest experience. With the trend of mobile devices having multiple uses, making travel accommodations and services at the control of ones finger tips seems logical and progressive. Using the Internet to enhance the guest experience allows staff to continue to provide quality service. The information the article report's presents technology as an aid and not a replacement of personnel.
  •  
    An emerging trend in recent years, specifically in the hospitality industry has been the IoT (Internet of Things). It is referred as the " inclusion of internet connectivity within everyday devices and appliances ". Hotels have begun incorporating different types of technology, which has allowed companies to provide a better customer experience, manage energy costs, and automate certain processes. Bluetooth,GPS, and Beacon technology, electronic key cards,voice controlled customer service are just few of examples of how the internet is used to provide a new hospitality experience.
kfern174

How smartphone technology is disrupting the travel industry for the better | TravelDailyNews International - 1 views

    • kfern174
       
      By 2021, 3.8 billion people will use a smart phone, 50% of them will use their smart phones to book and plan their travels, making users want changes in technology in hospitality and travel. Consumers want to be able to have accommodations that can match their own technology. As smart phones become more prevalent, reliance and trustworthiness is growing as evidenced by the increased tasks we use them for such as banking. Smart phones are reducing expenditure and enhancing experiences and saving time for travelers by allowing them better preparation for their trip. Smart phones also aide in safety and security, allowing the user to find their way around affectively with the GPS as well as booking rides. The tourism sector is embracing this and offering mobile check in's and mobile key's for electronic access. Some hotels even offer guests to control heating, lighting, room service and other in room technology via an app on their smart phone. We are also seeing increased interaction with customers via chat or text.
leahesper

5 New Technology Trends In The Restaurant Industry - Restaurant Den - 0 views

  • The hospitality and food service business is a major player in the economy.
  • Technology trends are a funny thing. We as consumers embrace them on one level but might question them on another
  • Restaurants however have been one trade to employ a range of technologies and have embraced these as a vehicle for delivering what the customer wants; fast, quality service and excellent choices.
  • ...7 more annotations...
  • robotic bartender
  • Memories fail on even the most experienced wait staff when under pressure. Eliminates human error on handwritten order pads. Happy staff can equate to happy diners.
  • The extremely popular trend of having an iPad or similar table menu and ordering systems on restaurant tables not only frees up your staff, but can act as a sales person and marketing team all rolled into one.
  • With the ability to mix and deliver your Cocktails and drinks on tabletop the idea is to augment the actual bartender, not replace.
  • The smart phone and mobile devices have become invaluable to the restaurant trade.
  • Having large LCD screens showing your range of cuisine provides electronically, an ability to change pricing, menu items and wine lists daily.
  • The thing about any new technologies, regardless of industry, is that they evolve so quickly. The next biggest trend is sometimes already superseded, we just don’t know it yet.
  •  
    This is a very interesting articles about the technology trends we are seeing in the restaurant industry such as the emenu or the robotic bartender. This article discusses the pro's and con's of these specific technological trends and also discusses how the evolution of technology is a great thing for the industry! It makes you wonder... what's next?
leahesper

(PDF) THE IMPLEMENTATION OF E-MARKETING IN THE HOTEL INDUSTRY: THE CASE OF ISTRIA COUNTY - 0 views

  • e research was conducted using a survey method. e research results show that hotel companies in Istria County have achieved a medium or even high level of implementation of e-marketing practice. e companies with a higher level of e-marketing practice also achieve better business performance. However, the survey also revealed the constraints to the widespread application of e-marketing in the hotel industry.
  • e increasing presence of the Internet in daily lives has resulted in the Internet an essential media in marketing communication.
  • To gain competitive advantage in the demanding tourist market, it is important nowadays for a hotel company to have its own website, promote its products through social networks and mobile applications, use e-mail as a channel of communication with its business partners and customers, and apply all available information-communication technology (ICT).
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  • Some authors emphasize the role of the Internet in the application of e-marketing, while others perceive that term broadly, including the application of other ICT solutions.
  • consider the concept of e-marketing as a means of moving products or services from producers to tourists, and using the Internet as a means of promotion and a sales channel.
  • the use of electronic data and applications for planning and executing the conception, distribution and pricing of ideas, goods and services to create exchanges that satisfy individual and organizational goal
  • Internet marketing, e-mail marketing, mobile marketing, intranet marketing and extranet
  • marketing, as well as dierent e-marketing forms
  •  
    This article is actually based on a case study on the implementation of e-marketing in the hotel industry. This article examines the level of implementation of e-marketing practice in the hotel industry. It is an empirical research article conducted in Istria County, the most developed tourist county in Croatia.
brianamfernandez10

Cutting Through Environmental Issues: Technology as a double-edged sword - 0 views

  • Between 1870 and 1910, per capita income in the United States rose almost 40 percent, and the value of manufacturing output increased sevenfold.
  • It took nearly three generations before the first concerted efforts were made to bring pollution under control, but once begun, progress has been real. The air quality index for the United States now shows a 42 percent improvement since 1980.
  • Technology, in other words, is a double-edged sword-one capable both of doing and undoing damage to environmental quality.
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  • All the world’s economies continue to face big challenges in using energy-the lifeblood of the industrial age-while maintaining environmental quality.
  • Reductions in both by 70-80 percent since 1977 would not have been possible without substantial innovations in, most notably, electronics.
  • In the United States, the energy sector accounts for more than 85 percent of total greenhouse gas emissions, with energy-related carbon dioxide alone responsible for about 80 percent.
  • Local generation by smaller plants can not only reduce transmission losses, but also improve air quality since they can be fueled by hydrogen and natural gas-much cleaner than coal on a per kilowatt hour basis
  • Industrial and vehicular emissions, particularly of nitrogen oxides, are also detrimental to water quality.
  • Technology and policy are now beginning to address runoff pollution, but it is hard to measure, much less control, because it stems from widely scattered, “nonpoint” sources.
  • the tools of geographic information systems (GIS) using remotely sensed data have offered new ways to identify and observe these sources
  • The technologies raise some privacy concerns, for instance, that could lead polluters to cloak or hide their polluting activities, further inhibiting pollution monitoring and cleanup
  • Bioremediation treats about 5-10 percent of all toxic chemicals and other hazardous waste; has successfully treated oil, gasoline, toluene, naphthalene, pentachlorophenol (a fungicide and wood preservative), and agricultural waste; and is being used at more than 30 munitions test areas across the United States.
  • These benefits must be balanced against what some critics view as potentially large drawbacks. One concern is that bioremediation may largely immobilize rather than fully remediate contamination. Another is that instead of reverting to its original state, the site will be transformed in some unexpected way. A third concern is that the potential risks of adding genetically altered organisms to the environment, or even redistributing naturally occurring ones, may not be fully understood. The Information Revolution
  • The Information Revolution
  •  
    This article goes into depth explaining how technology affects the world that surrounds us. Although technology brings so many good things to our lives, and allows the world to constantly evolve, there are of course harmful things that come along with it. It can affect air quality, the quality of water, land, etc. Over all affecting the quality of life for those affected by this issue. As we evolve with technology, it becomes more of a issue to maintain and to properly dispose of systems no longer being used. This article describes different advancements that are being made in to help resolve this issue.
Yunfan Wu

How Meetings Benefit From Today's Technology: Meetings & Conventions - 1 views

  • Mobile Apps Mobile technology is one of the hottest areas of development in any industry. Mobile applications will continue to change the way we meet and travel, and their influence will continue to grow. Global smartphone wholesale revenues were expected to hit $97.3 billion in 2010, according to New York City-based ABI Research -- a year-over-year jump of nearly 57 percent. ABI expects revenues to climb to more than $175 billion by 2015. As a fast-growing majority of planners and attendees have smartphones in hand, the opportunities for mobile meetings management and mobile event engagement will skyrocket.
  • How they are being used. App development is occurring at breakneck speed, and potentially thousands could be of use to planners. MeetingApps.com is making efforts to list them all; as of press time, the site had catalogued nearly 1,000 different meeting apps, across 26 different categories, for the iOS alone. Also listed are a steadily growing number of meeting apps for the BlackBerry, and the site has plans to catalog Android apps as well.
  • Meetings management apps. These often are free and provide planners the ability to tap into web-based meeting platforms from their mobile devices while on-site or in transit. In many cases, the apps provide mobile access to a platform for which users already pay. In theory, a dedicated app might not be necessary for that, as long as planners have access to the Internet; but an app that provides a phone-friendly interface and optimizes the display for mobile-device viewing can make the difference between incredibly useful and utterly useless access while away from one's desk.
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  • Meeting apps for attendees. Think of these as "electronic event programs plus." These event-specific apps may be downloaded by attendees, nearly always for free, and can include all of the speaker, scheduling, seminar, keynote and attendee information, along with exhibit floor maps, that might be found in a printed program. Additional features could include everything from social-media platform links to attendee messaging or local restaurant listings.
  • Toronto-based 5Touch Solutions, which makes the EventMobi app, has seen 70 percent of attendees download the app at some tech shows, according to president and founder Bob Vaez, and an average 40 to 60 percent download rate overall. Those numbers have grown quickly, says Vaez; as they continue to grow, so too will opportunities to generate revenue from the apps through sponsorships and advertising.
  •  
    There are kinds of meeting technologies in nowadays. This article mainly introduced how Mobile Apps affect this industry. It gave a description of two categories of mobile apps which are particularly relevant to meetings. They are meeting management apps and meeting apps for attendees. App use is gaining traction among attendees, particularly when event producers market it well.
kelseybarton

What is Point of Sale (POS) Systems? Definition of POS with Examples - 0 views

  • A point-of-sale (POS) transaction is what takes place between a merchant and a customer when a product or service is purchased, commonly using a point of sale system to complete the transaction.
  • In its most basic definition, a POS system is a combination of POS hardware and POS software to create a POS machine for processing a transaction and payment.
  • a POS terminal is the electronic equipment performing the sales transaction and processing the credit card payments. Used in most storefront businesses, a computer terminal combined with the POS software helps to manage everyday sales transactions and operations.
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  • The hardware components bundle will typically include a POS terminal, receipt printer, credit card reader, cash drawer, barcode scanner, kitchen or bar printer (for restaurants), and possibly even an on-site computer server for older legacy systems
  • The primary reason you need a point of sale for a restaurant is to accept cash and credit card payments. In addition to receiving payments, you need to be able to track all your financial and tax data.
  • A restaurant management system is recommended if you’re a restaurateur and want to be competitive in the business. Many types of restaurants need to utilize a POS like full-service restaurants, quick-service restaurants, fast food, take-out only, cafe’s, pizza shop, etc
  • Recipe costing is just one example of features a restaurant computer system can provide. Some other features and services you’re going to need potentially are restaurant marketing, customer management, online ordering, loyalty program, server sales performance, new versus repeat customers, invoice purchasing, menu performance, employee management, and sales reporting.
  • The only negative to implementing a new restaurant management system is the training time and challenge of learning new software. But that’s only temporary,
  • The main features to look for in bar software is preauthorization (or “preauth”) of payments for tabs management, bar and liquor inventory and control, speed functions like reordering rounds, bar prep printing, fast checkout, and quality 24/7 support. For the reporting side, you’ll want to see your labor costs compared to sales, product reports, and all your sales and tax reports.Additional register features to consider for nightclub and bar point of sale software is employee management, inventory management, customer loyalty, recipes, tab management, quick reorder rounds, and quick customer checkout. Reporting is critical as well to keep track of your food and beverage taxes. Also, you’ll want to have online access to see your labor costs and sales reports
  • Retail businesses can have some particular requirements and features that other programs will not have. They can have retail shop features such as color and size matrixing, inventory tracking, employee commissions, gift registry, customer database, layaway, and purchase orders
  • If you’re not processing an enormous amount of volume and speed isn’t as critical (like in a restaurant or bar), then a mobile POS could be just the answer to save you some money
  • A cloud-based POS system is a point of sale platform that stores information on the cloud. Cloud-based systems typically don’t record much information on your terminal device. Instead, all data is stored in the cloud and synchronized across multiple terminals.
  • Nail and hair salon POS systems can sometimes crossover for other business types like barber shops, gyms, fitness clubs, beauty schools, massage parlors, pet grooming, tattoo parlors, to name a few. That is because these other business types will especially require an appointment calendar and may need retail functionality with inventory control, and not every software program has those features
  • In this POS guide, we discussed everything related to POS systems, including the meaning of POS, the definition of mPOS, what the difference is between a cash register and POS, how a point of sale system work, and the different types of systems with examples
  •  
    (1 of 3) POSUSA had originally published an article in 2017 about the definition of Point-of-Sale (POS) and a guide to understanding POS more in depth. This article was updated in May of 2021 to represent the ongoing challenges in the hospitality industry due to COVID-19. The article begins by defining a POS transaction as "what takes place between a merchant and a customer when a product or service is purchased, commonly using a point of sale system to complete the transaction." The original idea of a POS system was that of a cash register, but what is in the system make up today is far more complex. A POS system and a POS terminal are one in the same, as the terminal is the physical piece of equipment that processes the information for the POS. The system is composed of many different components as with any piece of technology. "The hardware components bundle will typically include a POS terminal, receipt printer, credit card reader, cash drawer, barcode scanner, kitchen or bar printer (for restaurants), and possibly even an on-site computer server for older legacy systems." These systems continue to make advancements that evolve with the times and can keep up efficiently with the business they are working with.
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    (2 of 3) The article continues on to discuss the many different types of POS systems and how they can be used for different types of businesses. The restaurant POS system, for example, is the most complex POS system and is the most commonly seen system in the industry. Through the restaurant POS, a business can have a restaurant management system, which helps them run the business efficiently through features such as recipe costing, customer management, reporting, and many other features discussed. Bar, nightclub, retail, small business, salon, and spa POS systems all have very similar features, but are catered to each businesses specific operational need. Cloud-based and mobile POS systems are also discussed in the article as a way to store all POS information in the cloud. The advantages of mPOS were discussed in depth as this can be accessed through an application, making mobility much easier in our ever-advancing technological world.
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    (3 of 3) The article also provided an introduction of how POS systems work, as a basic understanding is necessary when considering purchasing a system. Through understanding how the POS system works, we see that a POS transaction is "simply any transaction that occurs within a business." POS payment is "when a customer and merchant exchange products or services completing a POS transaction aka point of sale purchase," which can sometimes be referred to as point of purchase, or POP. Finally, the article discusses how POS systems have played a role during the pandemic. While online POS systems have been used for many years to keep businesses on their feet, during the current state of the world this has become even more necessary. The article discusses how important it is to keep the payment process simple, yet secure so that the business may rely on this as a way to make income and customers can enjoy a seamless experience. This article does a very good job of explaining in-depth what a POS system is and how it is relevant to every line of business in the hospitality industry. As online sales continue to grow and as the state of the world remains uncertain, POS system popularity will only continue to rise and advance to create the best possible experience for both the businesses and consumers involved.
esuarezrijsdijk

The Messy Business Of Reinventing Happiness - 0 views

  • Iger planned to pump nearly $1 billion into this venture, called MyMagic+, a sweeping plan to overhaul the digital infrastructure of Disney’s theme parks, which would upend how they operated and connected with consumers. At the core of the project was the MagicBand, an electronic wristband that Iger envisioned guests would use to gain entry to Disney World and access attractions; make purchases at restaurants; and unlock their hotel room doors. It would push the boundaries of experience design and wearable computing, and impact everything from Disney’s retail operations and data-mining capabilities to its hospitality and transportation services.
  • Disney World, Parks’ crown jewel, seemed to be losing its luster. According to multiple sources, certain key metrics, including guests’ “intent to return,” were dropping; around half of first-time attendees signaled they likely would not come back because of long lines, high ticket costs, and other park pain points. Simultaneously, the stunningly fast adoption of social media and smartphones threatened the relevance of the parks. If Disney wanted these more tech-oriented generations to love it as much as their parents, who had grown up with fewer entertainment alternatives, had, it would have to embrace change now.
  • There were the endless lines for rides, food, and bathrooms; parents juggling maps, hotel keys, baby carriages, and bottles of SPF 75; and kids pulling families on long treks to try to visit every attraction. The park was filled with complications, such as a tiered ticketing system with wonky rules.
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  • The NGE team had big dreams for the MagicBand. It would need to interact with short- and long-range sensors that would be installed around the park. The short-range sensors would let guests scan their MagicBand at sales terminals in Disney park stores to pay for merchandise, for example, or to seamlessly check in at their hotel.
  • The long-range sensors would allow Disney to track guests as they navigated the park. The potential benefits were manifold. By monitoring where crowds were forming, the company could better optimize flow.
  • The MagicBand would also collect valuable consumer data.
  • The tussle over digital access points,
  • The tussle over digital access points
  • where customers would use their MagicBands to enter each ride, was typical of the dysfunction between Frog and Imagineering.
  • More than 28,000 hotel doors needed their locks replaced in order to connect wirelessly with the MagicBand, even as some 80% of the rooms at Disney’s resorts, on average, were occupied. Two dozen workers spent eight months upgrading 120 doors per day. The company rolled out 6,000 mobile devices to support MyMagic+ in the parks. More than 70,000 cast members got MyMagic+ awareness training, with 15,000 learning service-specific tasks for, say, FastPass+ kiosks or MagicBand merchandising
  • Disney World’s physical infrastructure, which was first built in the late 1960s, needed major capital improvements. Two hundred eighty-three park-entry touch points needed to be upgraded. Much of Disney World lacked a Wi-Fi connection, so in order for guests and cast members to take advantage of MyMagic+ and its mobile apps (which would offer a map service and real-time wait times for attractions), the company had to install more than 30 million square feet of Wi-Fi coverage.
  • There is no line at the main entrance to the park, where cast members and a row of polished, golden digital access points greet me, and it takes just seconds to stream through with my MagicBand. According to Disney, the MagicBand has cut turnstile transaction time by 30%. Park capacity has also increased.
  • “Honestly, it’s not so magical,” one cast member tells me about MyMagic+, echoing a common sentiment I hear from park employees during my visit. “It’s just for your hotel room [door] and paying for things.” When you look closely, there’s less to MyMagic+ than what some on the team had hoped for.
  • MyMagic+’s rocky rollout makes the Imagineers’ case for conservatism in the face of technological change seem sound. A slew of problems reared up after launch
  • The Imagineers and Frog certainly did disagree during the MyMagic+ development, as did many others, and that disagreement had repercussions and costs. But it ultimately led to a successful conclusion. What Staggs calls “constructive discomfort” is what sophisticated collaboration is all about.
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    This article offers a telling account of how Disney developed and implemented the MyMagic+ initiative, providing important insights into how major corporations approach massive tech-related capital investments. Among the most salient takeaways: 1) how Disney recognized that the parks' pain points could be addressed through the public's growing predilection for personal, always-connected; 2) how these massive internal projects can pit different departments against each other, and how sometimes that antagonism can lead to beneficial results; and 3) how a project like MyMagic+ can have a profound positive impact on the company and still be considered by many to have not fulfilled its potential.
Angelica Saez

Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Technologies Now - 0 views

  • "Reduced staffing levels will mean more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns is creating the new guest journey, one that relies more on technology than ever before." Technology that can take the pressure off management and provide integration across property operations at every point of contact will help organizations manage through lower staffing levels without compromising guest experiences.
  • or the past several years, Maestro PMS has offered users a variety of integrated modules, touchless tools, and apps that reduce or eliminate the need for physical contact. Online web and mobile guest registration check-in, online prepayment portal, express mobile check-out and electronic signature capture support a touchless guest journey and eliminate several unnecessary points of contact.
  • Mobile-key guestroom access combined with web registration check-in lets guests forgo personal front desk contact at check-in.
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  • For more information on how to deliver a mobile strategy to support the guest journey you may click on the Maestro PMS' Guest Engagement white paper.
  • The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
  • Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience.
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    This article explains a new way that hotels and different companies will be using a new PMS. This PMS will make it easier for the guests and businesses, due to a touchless way of traveling. Due to the challenging times that we are going through at the moment. This is very safe way for all people to still be able to visit hotels and have a great vacation.
ealmi001

Thin Smartphone Recycling Getting Tougher - They're Harder to Dissemble - 0 views

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    According to the article "Thinner is Better" the recycling of e-waste is a critically important task, because if these devices end up in landfills, they pose potentially significant environmental hazards because of the toxins contained within them. E-Waste recycling allows the metals and other usable parts within them to be used to make new products, which helps hold down production costs. Also, they state that the problem of irresponsible e-waste disposal could get worse as consumers continue to drive up sales of paper-thin tech devices. Researchers say that the slimmer and more compact electronics are, the harder it is to take them apart for recycling.Design trends are now believed to play a growing role in the problem of e-waste, since thinner tablets and phones with fewer components are harder to dissemble and are increasing the cost of recycling.
rhoff019

Surge in lockdown e-waste heading for landfill, experts fear - 1 views

  • may have caused a surge in electrical waste heading for landfill
  • Smaller electrical items such as electric toothbrushes and kitchen blenders are among the most likely goods to have ended up in rubbish bins rather than the recycling system.
  • Research suggests 60 per cent of people were de-cluttering during the lockdown, Mr Butler told the hearing —  and if all that waste was being recycled, HWRCs should be experiencing a surge in collections.
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  • estimates suggest collection levels are still around 50 per cent below normal levels for the time of year
  • Concern is growing over the treatment and disposal of lithium ion batteries
  • Unless processed and recycled safely, lithium batteries pose a serious fire risk
  • lot of these batteries are being put into household waste bins or thrown into skips at recycling sites. And they are not then treated with the caution that is needed
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    Through the lockdown there may have been an increase in the amount of e-waste thrown into the regular trash. About 60% of people are believed to have been their homes during quarantine. If e-waste was disposed of properly there should have been a surge at e-waste disposal sites, instead there are estimates that suggest collection levels are 50% lower than normal. This also poses a fire risk due to the lithium ion batteries found in most phones, laptops, and even electric toothbrushes.
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    According to the article, the biggest issues for recyclers during the lockdown will include the increasing quantity of small-sized daily appliances and Li-ion batteries discarded to the bin, rather than being handled professionally and properly, and the rising quantity of electronic bikes. Li-ion batteries are risky since they may cause a fire, yet the current situation is not very optimistic.
abroo041

Proximity Marketing | What is Proximity Marketing? - 0 views

    • abroo041
       
      This website discusses what proximity marketing is, who uses it, the target market, and how a proximity marketing plan is created and implemented. Proximity marketing is the use of cellular technology to market to mobile device users within a certain radius of a business. Almost every business uses proximity marketing in different ways. A restaurant might use it to advertise a new promotional meal, while an airport may use it to provide maps and promote their destination to tourists. The target market is anyone with a mobile device. Knowing your goal of marketing is the first step in creating a proximity marketing plan. Understanding the quick nature of these marketing advertisements and tailoring them to provide the most essential information and attract the viewer, all within a short message, is also important to successful marketing.
  • Locations such as shopping malls, large retail outlets, and trade shows, where consumers are generally planning to spend at least an hour or two, are prime areas for a proximity marketing campaign.
  • Proximity marketing helps companies and service agencies do just that
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  • Proximity marketing—also sometimes called hyperlocal marketing—uses cellular technology to send marketing messages to mobile-device users who are in close proximity to a business.
  • While the audience is limited to those in the proximity of the business and those using its Wi-fi or Bluetooth signal, the message is very user friendly and reaches those most likely to visit a store. Who employs Proximity Marketing?
  • Major retailers, such as Ikea or Macy’s, can send store maps and coupons or offers to apply for their credit card or to enroll in their loyalty or rewards programs. Hotels can inform guests about on-site events and promotions or can offer to enroll them in loyalty or rewards programs. Restaurants can send special menus/daily specials, coupons, offers for loyalty programs, or perhaps send trivia questions or other games to help them pass the time while they wait for their table to be ready. Shopping malls can offer a proximity marketing benefit to their tenants by putting together a package of coupons or offer a discount at any mall retailer. Travel hubs such as airports and public transportation centers can provide maps or display ads that can be sold to local tourist destinations. General information about a product or service can be delivered through proximity marketing even if the fixed location of the business or service agency changes
  • This makes just about every consumer with a smart phone potentially susceptible to a proximity marketing campaign, particularly younger, tech-savvy shoppers who are more likely to own smartphone and use them while shopping.
  • With mobile devices becoming a staple of modern society and the preferred way of accessing digital content, today’s successful marketing professionals will need to understand how to connect successfully with mobile consumers.
  • One of the key benefits of proximity marketing is that its messages reach a high percentage of potential customers who are in the area.
  • The main purpose of the proximity marketing plan is to connect with customers while they are near your business or service and spur them into action
  • In the case of mobile messaging, it’s important to consider adding an opt-in component to your campaign.
  • More and more, customers value control over the messages they receive and desire privacy from unwanted solicitations
  • Mobile devices are made for short messages and quick interaction, and there is intense competition for the attention and time of the mobile device user. Therefore, in developing a proximity marketing plan, messages must be sharpened and honed to be as clear, concise, and impactful as possible.
  • If the goal is to drive as much traffic as possible to the business and maximize sales that day, then an electronic coupon or special offer might be the best strategy. If the store has a high turnover rate, the goal may be to make a connection with customers by offering them incentives to return.
  • The digital and interactive nature of most proximity marketing campaigns provides the advantage of real-time data collection of response and success rates. If a message is failing to connect, it can be easily and quickly adjusted.
hankunli

Why Hospitality Leaders Should Reevaluate Their Information Security Policies to Regain Consumer Trust | - 0 views

  •  Nearly one in three (31%) hospitality companies said they do not have a policy in place for storing and disposing of confidential information on end-of-life electronic devices, and 19% don’t have a policy for storing or disposing of confidential paper documents.
  • With nearly a quarter (23%) of consumers reporting they would take their business elsewhere following a data breach, hotels
  • More than two in five (41%) hospitality businesses say they believe it’s likely their organization will experience a data breach in the next five years, and 44% believe the source of that breach will be human error or accidental loss by an employee or insider.
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  • More than half of Americans (60%) believe that their personal data and information is less safe and secure than it was 10 years ago, which may be why nearly all (93%) hotel owners feel like they need to do more to show employees and consumers how they are protecting personal information.
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    Almost a third of hospitality companies have reported that they do not have a policy in place for storing and disposing of confidential information. In that same group another 19% reported that they don't have policy for storing or disposing of confidential paper documents. This is a alarming because most hospitality companies have to store consumer information. Nearly 23% of consumers reported they would take their business elsewhere following a data breach which should be a walk up call in the industry to improve their current security. What is even more alarming 41% of hospitality businesses say they believe that their organization will experience some form of data breach in the next five years.
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    The security of data in the hospitality industry is now more and more important. Although some hotel owners may not keeping it in mind as an important issue, a large percentage of hotel guests feel concerned about it. This discrepancy should be a wake-up call for hoteliers. Organizations can do three things to minimize risk: update security policies, train employees better, and regaining customer trust. Current statistics provided evidence that these three aspects are all important and can be improved.
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