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dlevine4195

How 9/11 changed air travel: more security, less privacy - 0 views

apnews.com/...e4dc4282fb47a34c0b61ae09a024f4

air security privacy Travel

shared by dlevine4195 on 11 Oct 21 - No Cached
  • The worst terror attack on American soil led to increased and sometimes tension-filled security measures in airports across the world, aimed at preventing a repeat of that awful day.
  • The cataclysm has also contributed to other changes large and small that have reshaped the airline industry — and, for consumers, made air travel more stressful than ever.
  • Transportation Security Administration, a force of federal airport screeners that replaced the private companies that airlines were hiring to handle security.
  • ...14 more annotations...
  • The law required that all checked bags be screened, cockpit doors be reinforced, and more federal air marshals be put on flights.
  • Things that clearly could be wielded as weapons, like the box-cutters used by the 9/11 hijackers, were banned. After “shoe bomber” Richard Reid’s attempt to take down a flight from Paris to Miami in late 2001, footwear started coming off at security checkpoints.
  • Clear, which recently went public, plans to use PreCheck enrollment to boost membership in its own identity-verification product by bundling the two offerings
  • The long lines created by post-attack measures gave rise to the PreCheck and Global Entry “trusted-traveler programs” in which people who pay a fee and provide certain information about themselves pass through checkpoints without removing shoes and jackets or taking laptops out of their bag.
  • , PreCheck asks people about basic information like work history and where they have lived, and they give a fingerprint and agree to a criminal-records check.
  • Privacy advocates are particularly concerned about ideas that TSA has floated to also examine social media postings (the agency’s top official says that has been dropped), press reports about people, location data and information from data brokers including how applicants spend their money.
  • Each new requirement seemed to make checkpoint lines longer, forcing passengers to arrive at the airport earlier if they wanted to make their flights.
  • The TSA is testing the use of kiosks equipped with facial-recognition technology to check photo IDs and boarding passes rather than having an officer do it.
  • co
  • “TSA is an effective deterrent against most attacks,”
  • This summer, an average of nearly 2 million people per day have flowed through TSA checkpoints.
  • “They are there for my security. They aren’t there to hassle me,” Gathings said of TSA screeners and airport police.
  • Those incidents highlight a threat that TSA needs to worry about — people who work for airlines or airports and have security clearance that lets them avoid regular screening.
  • “All those folks that have a (security) badge, you’re right, many do have unescorted access throughout an airport, but they also go through a very rigorous vetting process before they are even hired,”
  • dlevine4195 on 11 Oct 21
     
    After the terrorist attacks of 9/11 was when the TSA was created. Ever since this point in history security in airport sis a lot stricter and requires certain documentation to travel. Lines are longer, leaving travelers to arrive for their flights earlier. Overall, 9/11 heavily impacted the security world we live in today.
teresastas

Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels * Shiji Insights - 1 views

insights.shijigroup.com/-of-cloud-computing-for-hotels

shared by teresastas on 03 Sep 21 - No Cached
  • The most immediate positive of cloud computing is If you implement a cloud-based software for your hotel, it can be accessed from any computer you’d like– your software and data is no longer limited to one back office computer.
    • teresastas
      teresastas on 03 Sep 21
       
      For me this is the most biggest reason why cloud computing is a positive move for the Hospitality industry.
  • One of the most immediate, positive aspects of cloud computing is that the actual computing, or processing, is much faster.
    • teresastas
      teresastas on 03 Sep 21
       
      2nd reason that could computing is good for the industry. Processing is much faster and makes real-time tracking much easier.
  • when you have something sitting in the cloud, there is usually a respective API that will allow for different software to communicate and exchange date as needed. This lowers the I.T. requirements exponentially, not to mention makes it easier for future expansion upon the software. 
    • teresastas
      teresastas on 03 Sep 21
       
      While I somewhat agree that it's becoming easier to integrate different API's but it still can be a struggle to have different apps work together. Especially the newer ones.
  • ...10 more annotations...
  • If your software is in the cloud, you won’t have to worry about it being compatible with your computer.
    • teresastas
      teresastas on 03 Sep 21
       
      Although there isn't any compatibility issues for the most part I do know that there are times that old tablets can't support certain apps so I wouldn't say this is an entirely true statement.
  • Hardware fails are easy to remedy
  • Cloud-based tech just takes up less space on computers.
  • If not safeguarded properly, cloud-based tech can be vulnerable to external infiltration.
  • Your cloud-based tech can only go as fast as your internet speed.
  • We recommend this trick we’ve seen some hotels employ: Purchase an external data card or dongle from your local cellular carrier and keep it handy as a backup. Yes, it may have a monthly fee, but that’s
    • teresastas
      teresastas on 03 Sep 21
       
      This may not work for every need but it is something that could at least keep a couple of areas up and running. It's also what I have for my company.
  • If fails centrally, all users are down
    • teresastas
      teresastas on 03 Sep 21
       
      I would say this is probably one of the biggest issues with Cloud computing because it's entirely out of your hands when it happens.
  • Cloud computing isn’t a slam dunk solution for hoteliers. There are some technical hurdles or at least some things to consider when deciding to use cloud-based technology for your hotel.
  • But for most hoteliers, cloud-based technology is a major win.
  • Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels • Shiji Insights
    • teresastas
      teresastas on 03 Sep 21
       
      This article breaks down the pros and cons of cloud computing for Hotels. Pros are that devices can be used anywhere with internet connection, that the processing power is faster, that it makes it easier to connect with other systems, that there are limited compatibility issues on hardware and hardware fails are easier to remedy. The con's are listed as security issues (although I'm not sure I totally agree with this), relying on internet connections, the need for backup connectivity, and if it centrally fails then you have downtime that is out of your hands.
kmill139

What is SaaS (Software as a Service)? Everything You Need to Know - 0 views

searchcloudcomputing.techtarget.com/...Software-as-a-Service

SAAS

shared by kmill139 on 04 Sep 21 - No Cached
  • Software as a service (SaaS) is a software distribution model in which a cloud provider hosts applications and makes them available to end users over the internet. In this model, an independent software vendor (ISV) may contract a third-party cloud provider to host the application.
  • Products range from personal entertainment, such as Netflix, to advanced IT tools.
    • kmill139
      kmill139 on 04 Sep 21
       
      Applications such as Netflix, Spotify, or Apple Music are all examples of cloud computing methods that we have available to us in the 21st century. Many of us use these applications or services without knowing how they truly work.
  • The application will be accessible to any device with a network connection. SaaS applications are typically accessed via web browsers.
  • ...12 more annotations...
  • A software provider will either host the application and related data using its own servers, databases, networking and computing resources, or it may be an ISV that contracts a cloud provider to host the application in the provider's data center.
  • As a result, companies using SaaS applications are not tasked with the setup and maintenance of the software. Users simply pay a subscription fee to gain access to the software, which is a ready-made solution.
    • kmill139
      kmill139 on 04 Sep 21
       
      Many companies will benefit from this as they do not have to worry about the hardware necessary to run the servers and applications.
  • SaaS removes the need for organizations to install and run applications on their own computers or in their own data centers. This eliminates the expense of hardware acquisition, provisioning and maintenance, as well as software licensing, installation and support. Other benefits of the SaaS model include:
    • kmill139
      kmill139 on 04 Sep 21
       
      All the examples down below make the SAAS system desirable for a company.
  • Depending on the service-level agreement (SLA), the customer's data for each model may be stored locally, in the cloud or both locally and in the cloud.
  • SaaS applications and services typically use a multi-tenant approach, which means a single instance of the SaaS application will be running on the host servers, and that single instance will serve each subscribing customer or cloud tenant.
  • The typical multi-tenant architecture of SaaS applications means the cloud service provider can manage maintenance, updates and bug fixes faster, easier and more efficiently. Rather than having to implement changes in multiple instances, engineers can make necessary changes for all customers by maintaining the one, shared instance.
    • kmill139
      kmill139 on 04 Sep 21
       
      This is great to prevent any inconveniences to the customer.
  • According to a recent McKinsey & Company report, technology industry analysts predict further growth in the software as a service market, and expect to see the market for SaaS products near $200 billion by 2024. 
    • kmill139
      kmill139 on 04 Sep 21
       
      I see this happening most definitely when looking at the way we are moving forward as a population. We use technology on a day-to-day basis. Just look at your personal life and see how often you use and are around technology.
  • SaaS also poses some potential risks and challenges, as businesses must rely on outside vendors to provide the software, keep that software up and running, track and report accurate billing and facilitate a secure environment for the business's data.
    • kmill139
      kmill139 on 04 Sep 21
       
      The disadvantages down below might lead a company to stay with traditional hardware methods.
  • As a result, security is more the responsibility of the independent software vendor and third-party cloud provider.
  • SaaS is one of the three major cloud service models, along with IaaS and PaaS. All three models involve cloud providers that deliver their own hosted data center resources to customers over the internet.
    • kmill139
      kmill139 on 04 Sep 21
       
      We're focusing on SAAS but it's good to know the difference between the three.
  • Salesforce Google Workspace apps Microsoft 36
    • kmill139
      kmill139 on 04 Sep 21
       
      All of these are very common in today's world and I see many on this list that I use in my personal life.
  • HubSpot Trello Netflix Zoom Zendesk DocuSign Slack Adobe Creative Cloud Shopify Mailchimp
  • kmill139 on 04 Sep 21
     
    A great in-depth article about the service SAAS. This article talks about how it works, and how the host provide their services to their clients. In the article it also talks about the three types of cloud based services.
svail001

Wyndham Signs on for Next-Gen Technology From Oracle Hospitality - Skift - 1 views

skift.com/...nology-from-oracle-hospitality

shared by svail001 on 02 Sep 21 - No Cached
  • Wyndham is tapping Oracle Hospitality for its full-service brands and Sabre for its select-service
  • Wyndham is the first hotel chain to adopt Oracle’s next-generation cloud-based version of its Opera property management system.
  • Four and a half years ago, Wyndham moved to its first-generation hosted systems — meaning, moved away from having computers sitting under the desk or in the hotel closet.
  • ...18 more annotations...
  • Between 15 and 30 percent of Wyndham’s portfolio of more than 8,900 hotels will move to Oracle Opera Cloud through 2024
  • Every place outside of North America, regardless of where a property is on the chain scale, Oracle Opera Cloud is now Wyndham’s preferred solution
  • Cost efficiencies drove the decision in the case of Oracle Opera Cloud.
  • “Your cost of entry on Opera in a traditional on-premise model could approach six figures for a full-service hotel, with an upfront commitment that used to be in the five-figures for capital expenditure,” said Scott Strickland, Wyndham’s chief information officer. “We can’t quote specific costs, but this deal offers the cloud-based version at a really accessible price-point for our partners.”
  • “With all of our cloud-based offerings, it’s a subscription model tied to a number of rooms in the hotel on what’s kind of a per-room per-month basis
  • “No upfront costs or licenses or maintenance and upgrade fees. We have packages, commensurate with a property’s needs. Costs can flex up and down in cost with demand shifts, like we saw in the pandemic.”
  • A second motivation for adopting the cloud is the product’s simplicity
  • Staff no longer need to use desktop computers and can instead log in remotely with mobile devices,
  • Another factor driving the hotel’s chain’s decision is the system’s scope. For example, Oracle Opera Cloud includes a housekeeping module
  • Their tablets and phones can connect to the cloud and see their arrival list of guests and judge how they want to adjust their staffing or last-minute rate promotions.
  • Wyndham, one of the first hotel chains to return to profitability in the pandemic, sees this move as the latest step in a four-year digital acceleration.
  • It’s a lot harder to innovate when you have four central reservation systems and three digital systems. We now have one of each globally.”
  • It’s faster when it has only one mobile app platform and only two property management systems, compared with a brand running, say, a dozen different property management systems and four versions of a mobile app.
  • Most security incidents result from one of two things. The first is not keeping up with patching of software or system vulnerabilities
  • The second major driver of security incidents comes from the interaction between systems, such as application, infrastructure, and database
  • “With Oracle Cloud technology, we frequently deploy patches in all of our environments across various applications and systems in our cloud
  • API stands for “application programming interface,” which has been described as “the set of functions and subroutines that an outside party can run to build its third-party services on top of a company’s service.”
  • “We have completely removed all the integration friction of the past, with no compromise on the security or performance of the core system,
  • svail001 on 02 Sep 21
     
    This article discusses Wyndham's decision to transition its property management into the cloud based services through Oracle Hospitality. Their decision was based on the several advantages offered by Oracle's cloud based system such as cost savings, the simplified application and use of only one central system and the protection from cyber attacks. Wyndham is the first hotel chain to adopt Oracle's new cloud based version of their management system.
rhera004

9 Event Management Software That Will Make You a Rockstar - 2 views

whova.com/...ing-software-make-you-rockstar

shared by rhera004 on 27 Mar 17 - No Cached
  • Event organizers are planners to the core. If you’re an event organizer, you likely have a unique gift of being able to see both the big picture as well as the unique steps and resources needed to get to that vision.
  • Now that we’ve given you a high-level overview of the most popular event management software, you can confidently decide which options to explore. Keep in mind that it’s not about which software we say is best, it’s about what works best with your personal style. After all, the right tool could very well turn you into a rockstar event organizer.
  • Trello
  • ...40 more annotations...
  • you need event management software that can save you time, keep you organized, and take care of every detail of your event
  • There is a ton of event planning software on the market
  • Organizers' Favorite Event Management Software
  • Eventbrite This is a popular ticketing solution for events ranging from small meetups to large concerts. The system is customizable and allows people to register from their phones. You can use it to send email confirmations and reminders.
  • Whova (All-in-One Event Management Software)
  • Whova all-in-one event management software enables you to seamlessly manage your event from beginning to end within one system. It provides flexibility to opt in/out of certain functionalities according to your needs
  • it can help with event registration, event marketing, attendee engagement through the conference app, event website creation and agenda management, attendee check-in, name badge generation, and more
  • There are many platforms that help you collect and display tweets about your event on a big screen in real time. One of the first social media walls, Everwall (formerly Tweetwall) gets posts on displays quickly and also provides extensive moderation, customization, and advertising options.
  • Event management software is an event planner's best friend
  • It has a strong visual interface, simple usability, and collaboration features.
  • OpenConf
  • OpenConf is a conference management software used by many academic conferences. It allows organizers to call for paper submissions, build peer-review process, and approve and publish content.
  • Users can search session information with built-in search functionality. OpenConf provides a website builder and online registration as well.
  • Boomset
  • Boomset provides check-in, on-demand badge printing and guest list management system. It allows facial recognition check-in and tracking attendees with RFID-enabled wristbands. Using badges and wristbands, attendees can even purchase merchandise, meals, drinks during events.
  • Everwall
  • This is a project management software
  • WordPress Theme
  • Slido
  • It enables users to crowdsource top questions in order to drive meaningful conversations.
  • WordPress is a popular content management system used by over 80 million websites and fully customizable thanks to many themes and plugins.
  • Last updated: June 1st, 2021
  • 10 most stressful jobs
  • , so you can streamline your event to stay more productive and generate more revenue.
  • 9 best event management software
  • As you may still be unsure whether your next event will be virtual or in-person,
  • Start by prioritizing your needs.
  • obile-friendly?
  • m
  • some organizers think the fee is a bit high.
  • Whova
  • The Whova app has the highest ratings in app stores among all event apps and offers customers many time-saving tools.
  • research heavy academic conference
  • isn't currently accessible on mobile,
  • facial recognition check-in, organizers can also track attendees with RFID-enabled wristbands.
  • popular resource for team communication
  • If you're into the 'to-do', 'doing' and 'done' task management approach,
  • no master calendar view
  • Wix is a general website builder, not an event planning software, but there are a few built-in themes for event websites.
  • live polling tool,
  • alexgold12 on 27 Mar 17
     
    The software listed in this article will help with productivity of an event or project.
  • ...1 more comment...
  • mtorres619 on 03 Apr 17
     
    This article talks about eight-event planning management softwares that will help event planners perform like rock stars. No matter how talented a person may be it is not easy to remember everything and be able to perform at high levels without the assistance of special software. The article has helped streamlined the best event planning softwares to narrow down the best for work for each consumer. Following are a few discussed in the article: o Google drive - By using Google Drive's documents, folders, and spreadsheets it can help manage and collaborate on content and ideas. o Whova Event Management - can help manage an event in one place. Significantly boosts attendee engagement and networking, which results in winning the best Event Technology Award 2016. o Asana - Has a great smartphone app, in addition very helpful for both the big picture task management view, as well as narrowing in on the detail. o Allseated - Good for planning weddings, helps design floor plans, seating arrangements, manage the guest list, etc. Essentially, after reviewing all the software's it would be important for the event manager to pick the best one to fit their specific job tasks and personal preferences.
  • Luis Valdivia on 18 Feb 20
     
    With the continuous developments in technology and its adoption in the hospitality industry, businesses are increasingly adopting event management software to enhance their performance and performance. This article looks at eight of the leading event management software that businesses can choose from. The article is a great read to all individuals in the event management business.
  • rhera004 on 25 Sep 21
     
    9 Event Planning Software tools- While this page does point out benefits of other event planning software its basically a Whova ad.
cingram21

Managing Payments: How Embedded Fintech will Fuel Travel Revenues | PaymentsJournal - 2 views

www.paymentsjournal.com/tech-will-fuel-travel-revenues

payments technology mobile FinTech cloud Innovation Disrupters

shared by cingram21 on 30 Aug 21 - No Cached
  • These companies’ payments systems provide greater efficiencies for hotel owners, such as contactless payment and seamless accounting; they also provide financial services capabilities to owners and banks via embedded finance.
  • Embedded fintech is technology that enables embedded finance, into a financial institutions’ product sets, websites, mobile applications, and business processes via APIs by allowing banks access to a new customer base
  • To meet the demands of travel in a reopening world, these payment systems should also include a state-of-the-art terminal, transparent fees, built-in reporting, analytics, security, and world-class (in-house) support so hoteliers can to focus on their guests rather than time-consuming payments acceptance and reconciliation.
  • ...2 more annotations...
  • Further, cloud based payments systems are often integrated in Property Management Systems, (PMS)
  • Discover and seamlessly connect to 3rd party apps and services and a channel manager to sync rates, availability and details across 100s of channelsManage revenue by optimizing rates, tracking competitors, and providing insights & analytics,Connect to a booking engine to drive commission free bookings and the payment system, which alleviates manual credit card entry, lengthy verification processes and seamlessly rolls up accounting and tax preparation.
  • cingram21 on 30 Aug 21
     
    FinTech is a hot topic and this Journal article touches on the developments of FInTech in the hotel. The standout line touches on how cloud payments can, "connect to a booking engine to drive commission-free bookings and the payment system..."
fischerc014

What Can We Do About the Growing E-waste Problem? - 0 views

news.climate.columbia.edu/...growing-e-waste-problem

technology Hospitality e-waste circular-economy

shared by fischerc014 on 17 Apr 22 - No Cached
  • Why the upsurge in e-waste? Technology is becoming more and more integrated into every aspect of our lives.
  • Companies intentionally plan the obsolescence of their goods by updating the design or software and discontinuing support for older models, so that now it is usually cheaper and easier to buy a new product than to repair an old one.
  • The U.S., the second largest producer of e-waste after China, produced 10 million tons of e-waste in 2012
  • ...5 more annotations...
  • only 29 percent of this was recycled—the rest is usually landfilled, incinerated or stuck in a closet.
  • 40 percent of the e-waste supposedly recycled in the U.S. was actually exported. Most of it ended up in developing countries—usually in Asia
  • With the flood of e-waste growing around the world, recycling alone will not be enough.
  • A circular economy is one that aims to keep products and all their materials in circulation at their highest value at all times or for as long as possible.
  • imagine a system where the provider or manufacturer retained ownership of the device through the contract so customers would pay a lower monthly fee and be expected to return the device for an upgrade. The value could be recaptured in the form of parts for remanufacture or materials for recycling, and customers would still get their upgrades.”
  • fischerc014 on 17 Apr 22
     
    E-waste (electronic waste) has continually risen due to technology being part of our everyday lives. Upgrades for technology happen e very year and so the life span of devices becomes shorter due to new technology being available. Only 29% of e-waste is recycled in the U.S. There has to be better solutions to combat e-waste. The concept of circular economy can help with the e-waste problem.
bbalthaser

U.S. Hotels - Controlling Telecommunications Costs - By Robert Mandelbaum and Michael Kane :: Hospitality Trends - 0 views

www.htrends.com/trends-detail-sid-116427.html

telecom hospitality cost Technology solution hotel

shared by bbalthaser on 16 Jan 23 - No Cached
  • Telecom costs increased at a greater pace than total operating costs across all chain scale categories except luxury hotels.
  • undergoing IT audits and consolidating telecom vendors across portfolios
  • upgrade certain technologies
  • ...2 more annotations...
  • an IT audit and evaluation.  This is designed to detail an organization’s current technology landscape, how it performs and what additional needs exist.
  • Additionally, as portfolios become larger through acquisition across the globe, being able to limit disruption and deploy the best technology becomes even more important.
  • bbalthaser on 16 Jan 23
     
    Expenses relating to telecommunications in the hospitality industry have seen an increase despite a decline in returns for products offered to guests like fees for phone calls and internet. The article explains the rising costs and how operators can control costs regarding telecommunications. "Between 2015 and 2019 telecommunications costs went up faster than operating costs across the board." One reason was due to the complimentary phone and internet offered at some properties. IT Audits, consolidation of telecom providers, and technology upgrades are three ways organizations can manage costs. IT audits involve looking at an organization's current tech plan and its performance. What does it need beyond what it has? Then consolidating the vendors used. Controlling costs especially when technology is changing will benefit owners and operators as it helps them "limit disruption and use the best tech".
  • bbalthaser on 16 Jan 23
     
    Coming from a culinary background controlling costs is everything especially when it comes to food. In tech, it's way more than just what the customer sees or eats. I think IT audits would be a must nowadays in the hospitality sector as it provides a clear view of what is being utilized and a road map to where we can go and how we can skim the fat to make a better product for management and customers. I suppose consolidating tech would be like using one provider for a variety of tech solutions or software that includes many BOH applications in one place. That would be handy to have and management effectiveness would increase as you wouldn't need to educate employees on multiple platforms.
amcqu004

What will ChatGPT mean for the travel industry? | PhocusWire - 1 views

www.phocuswire.com/t-mean-for-the-travel-industry

travel industry AI chat technology hospitality hotel

shared by amcqu004 on 15 Jan 23 - No Cached
  • ChatGPT (which stands for Generative Pre-trained Transformer) is a free artificial intelligence chatbot that has incredibly human-like communication skills (and a fee-based premium version in development)
  • Microsoft is reportedly considering a $10 billion investment in ChatGPT owner Open AI according to multiple media outlets.
  • Because of this, tech companies are seeing value in data-driven personalization solutions and ChatGPT fills that need. It can help save companies time and money to allocate resources to solve more complex and specific problems.  
  • ...22 more annotations...
  • With a large dataset already in place, integrating this technology into our platform could hyper-personalize search results for travelers and supports our vision of offering open-ended, flexible search options. 
  • saved more than eight million hours in agent time, allowing travelers to resolve issues faster with self-service. 
  • but the technology is still in a relative state of infancy
  • ChatGPT really captured everyone's attention when it launched,
  • - it's already dividing opinion with responses that can range from entertaining and creative to glaringly inaccurate
  • It's too early to say whether the likes of ChatGPT can truly emulate those very human instincts.
  • First, people need to recognize that it's not generating anything new as much as scraping and regurgitating the internet
  • Every single tour operator, even single hotel, every transport company now has the same opportunity to be as productive as a company much bigger than themselves. I see that as a commodity – everyone has access to it therefore, in some ways, where’s the value. But it’s the most productivity-enhancing thing I’ve ever seen. 
  • However I don’t think that’s the real impact. I think that’s just the start of the game. Once AI starts to get into the actual experiences – not just tour experiences but hotels, airports… the ability to speed up and enhance the actual experience, especially in something that is not a good experience at the moment like an airport, is going to be quite dramatic.And the real game changer... is once the general public has it, it changes everything. You are a tour operator, and you create itineraries. The consumer can now do exactly the same thing as you and do it in real time. And 1,000 people can create 1,000 different experiences tailored to what they like. So the creation of a travel experience on the ground, which tour operators have dominated, is going to be disrupted by travelers being able to do it themselves. 
  • it’s not the live data, it’s not up to date, the facts may not be 100% and it doesn’t have geolocation.
  • The weakness at the moment is it’s only scraping data through 2021. So
  • This could make entirely new businesses or it can destroy businesses.
  • will save hundreds of thousands of dollars on freelance costs, so there's big disruption to come.
  • For basic service copy – simple product descriptions, basic articles, email campaigns, that sort of thing, it's going to be very useful for brands and very painful for content creators.
  • There’s some interesting use cases that we hope to explore such as improving automation and responses for common customer service requests through chat (and eventually even speech and video), as well as concierge-like services to recommend travel destinations, create personalized itineraries and the like.
  • . So there are issues with accuracy and truthfulness, and it needs human expertise to fact-check the output.
  • ChatGPT might herald a revolution in automated content creation, but I also think it could create a new premium for genuine human expertise too.
  • ChatGPT has been trained with information existing until end of 2021. Travel is a super dynamic category where this morning’s information is no longer relevant a few hours even minutes later. Inventory availability, prices, category of rooms/seats/cars change by the minute. You need good old-fashioned technology like CRS, WBE, RMS, etc. to handle these dynamics, not ChatGPT.
  • Google can provide a much better AI-powered chatbot than ChatGPT that spews much better answers in milliseconds, but how are they going to make money?
  • Specific to ChatGPT, I believe that this technology will eventually be used in conjunction with a brand’s own content, in addition to the internet as a whole, so that it can be trained and customized by the brand to answer questions.
  • What’s also really interesting is how this once again demonstrates that the most disruptive innovations often come from outside the travel industry.
  • ChatGPT is gaining that trust in its ubiquity and daily usage, so I think travelers could be much more likely to accept its itinerary recommendations without nearly as much research and shopping around. This has implications for human agents too.
  • amcqu004 on 15 Jan 23
     
    ChatGPT is a new technology that is hoping to take over the travel industry. It is an AI product, similar to google, which will generate answers to questions that travelers may have via a chat service. It is meant to replace tour guides, travel agents, and concierge experts and can either save business time and money, or create chaos and the need to speak to an expert human instead. Like all technology products, there is always room to improve and grow in the initial stages, and not all roles are better off being completed by a computer, rather than a human. Although AI may have access to more information at a quicker pace, and may even be able to write better than most people, some companies believe that the possible errors and inaccuracy provided by ChatGPT will make content creators and human expertise way more valuable. ChatGPT accesses data from 2021 and prior, which means it is not current and up to date. This is a major flaw that will need to be improved.
dbenj028

What does the future hold for the Global Distribution System - 1 views

Global Distribution System (GDS) has been a staple in the travel industry for decades however with the advances in technology,GDS may be facing threats. Usage has fell from 90 percent in 2005 to 75...

#GDS #airlines #travel #hotel #hospitality

started by dbenj028 on 12 Sep 22 no follow-up yet
carine_elie

How Much Should You Spend on Cybersecurity in 2022? by Lynn Goodendorf Spring 2022 - 0 views

www.hospitalityupgrade.com/...d_on_Cybersecurity_in_2022.asp

hospitality technology

shared by carine_elie on 10 Oct 22 - No Cached
amdelgad liked it
  • Many hospitality companies are struggling with the question of how much to spend on cybersecurity especially in the context of revenue losses related to the pandemic.  The challenge is that the risk of cyberattacks is rapidly escalating.  There are several drivers of this alarming trend.  First, ransomware is growing in severity both in the scope and the scale of attacks as well as the amount of the ransom demand. Next is the increase in remote work during the global pandemic and the rush to facilitate at home working. And finally, small companies are increasingly targeted because they are “easy” victims and typically more vulnerable. As you might expect, the cost of cybercrime increased more than 50% from 2019 through 2020. According to a report by McAfee¹, the global cost is estimated to be more than $1 trillion and monetary losses are estimated at $945 billion.  Examples of hidden or intangible costs that are difficult to measure include system downtime, reduced efficiency, brand damage and loss of trust.  Expenses that are direct and easier to measure are consultant services, legal fees and cyber risk insurance premiums. Below is a chart published in the McAfee report that illustrates this trend.
  • Ransomware - a Denial of Service/Operations and often includes a data breach Business Email Compromise (BEC) - often involves Funds Transfer Fraud Computer Data Breach - theft of personal data such as cardholder data, social security numbers, driver’s license numbers, passport numbers and details, etc.   What is the best way to go about budgeting for cyber security risk?  As a starting point, be sure that you have a qualified information security professional managing your program of work. Regardless of the amount you spend, a knowledgeable and experienced cybersecurity professional can make well informed judgments about priorities in expenditures.   There are three well established strategies that can work together in combination.   Each strategy has advantages and drawbacks and it is not recommended to rely on a single approach. Below is a description of each way to go forward.
  • STRATEGY A:  Key Ratios of Spend
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  • STRATEGY B:  Gap assessment
  • STRATEGY C:  Focus on Compliance
  • carine_elie on 10 Oct 22
     
    The writer of this article is Hospitality Upgrade. It includes the expanding worries of the hotel sector.  The key ratio of spend, gap analysis, and a focus on compliance are the top three main strategies being used by the hotel sector. In addition, the other measures are made by businesses to aid in preventing such breaches and the financial repercussions that result from them.
cborregomarsh

5 benefits of global distribution systems for hotels | Hotel Management - 0 views

www.hotelmanagement.net/...istribution-systems-for-hotels

shared by cborregomarsh on 22 Jan 20 - No Cached
  • The main purpose of a global distribution system is to help travel agents search for hotel accommodations that fit a set of criteria.
  • It is a business-to-business system used by companies to stay on top of real-time data about the availability of travel arrangements, such as hotel rooms, to sell them to customers planning to travel
  • The airline industry was searching for a way to automate the travel reservation and booking process for travel agents so that they could more efficiently access information about flight schedules, fares and seat availability.
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  • It was an invention of the airline industry that was first used in the 1960s.
  • There are several major benefits when it comes to global distribution systems within the hotel industry
  • Increased Access to Travel Agents for More Bookings
  • More Efficient Booking Process
  • travel agents are able to bundle travel deals for the same trip
  • Less Expensive than Marketing
  • While there is an initial fee in setting up a global distribution system for a hotel, this is likely much less than a hotel chain would have to invest in marketing costs to see the same increase in bookings
  • many of the leading distribution systems are capable of complete integration with the property-management system, which helps manage the daily operational tasks of a hotel
  • Three major systems used today for hotel bookings are Sabre, Amadeus and Travelport
  • Luis Valdivia on 22 Jan 20
     
    In this article, the author looks at the benefits that hotels derive from implementing global distribution systems (GDS). some of such benefits include an efficient booking process that alleviates administrative burdens in booking rooms. Besides, GDS is less expensive than marketing, and facilitates the integration of property-management systems with the daily operational tasks of a business. Thus, despite its challenges, it is a vital technology in hotels today.
  • cborregomarsh on 22 May 23
     
    GDS is a technology used to help travel agents find real time data of availability of travel arrangements to be sold to customers planning travel. GDS allows agents to access information on pricing, benefit packages, availability of rooms, rental cars, etc. Access to this technology offers many benefits to travel agents, as well as helping to create a more efficient booking process.
Danaisy Abascal-Yero

The Return of Incentive Travel: Using the Hotel PMS to Manage and Grow Guest Loyalty in Independent Hotels | By Warren Dehan - 0 views

www.hospitalitynet.org/...4110269.html

technology Software hospitality

shared by Danaisy Abascal-Yero on 26 May 22 - No Cached
  • A strong loyalty program may be just what is necessary for hotels to implement to recover bookings lost in the shuffle during 2020 and beyond.
  • Loyalty programs excel at setting logical expectations for a guests’ stay, improving their overall experience and enticing others to join.
  • PMS system enabling guests to grow their relationship with the hotel during every transaction and interaction including pre and post stay,
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  • Traditionally, hotels’ go-to amenity for customer loyalty is access to free Wi-Fi.
  • hotels must be prepared to offer more than this in the long run.
  • Hotels should also offer incentives for repeat bookings, such as free nights to credits at the hotel restaurant, premium guestroom amenities, hotel spa, gift shop, room upgrades, and other services based on the hotel and its location.
  • enable hoteliers to cut down on the number of third-party services they work with to offer a high-quality guest experience while also eliminating transaction fees associated with the program.
  • ese programs feed off (and into) nearly every department within a hotel, therefore strong internal organization —
  • By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
  • Danaisy Abascal-Yero on 26 May 22
     
    This article explains how PMS, property management system, is integrated to manage and grow customer loyalty independent hotels. It is no secret that some of the best loyalty programs keep guests coming back to the same company/hotel. They attract these guests by incorporating a strong loyalty program that provides rewards, incentives, and exclusive access to certain amenities. It is believed that this is what is needed to attract more bookings that were lost during the pandemic in 2020 up until today. The way to most effectively do so is by integrating a PMS system that allows guests to grow the relationship with the hotel during every transaction and interaction they have prior to, during, and post their stay. There needs to be much more than free wi-fi integrated in hotels as loyalty access as it is becoming so popular that it is not considered an exclusive access feature. Hotels should offer incentives for those who book repeatedly, like free nights, credits at the hotel's restaurant, premium guestroom amenities, hotel spa, and much more. Guests like to feel special, and doing so will guarantee their return to this hotel brand as they want to indulge in this experience every single time.
kbroo026

How your POS system will help your restaurant survive omicron - 0 views

www.nrn.com/...our-restaurant-survive-omicron

pos system restaurant technology hospitality software mobile

shared by kbroo026 on 30 Jan 22 - No Cached
  • a way to stave off people quitting, reduce stress, AND increase pay for employees — while improving the dining experience for customers
  • One answer lies in the POS system. A smarter, more responsive, up-to-date POS system that can not only bring additional revenues to your establishment but also keep your employees happy — whether they take orders over the phone or provide table service. Let’s take a look.
  • the tipping situation at QSR/fast-casual restaurants is all over the map.
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  • some restaurants in this category still do not accept tips. Tipping at restaurants in this category is now the norm and a must.
  • Automated buttons with tip suggestions are the way to go, and can increase tip amounts by upwards of 50%.
  • Adjust tip errors as they occur.
  • newer options such as online ordering require more work on the part of the customer but they allow you to run your restaurant more efficiently even if short-staffed and put less stress on your employees. Less stressed employees mean happier employees and ideally less turnover.
  • Offer cash discounting.
  • By not having to pay processing fees, a business owner can instead reinvest the funds back into the business and its employees.
  • Make sure your POS is responsive and has backup options.
  • Aside from the obvious marketing and branding benefits, when people carry a balance on a gift card, they are aware of it and they know that they need to spend it. Customers might be using a gift card because they received it as a gift (obviously), but loyal customers might just buy gift cards for convenience and keep adding a balance to it for themselves.
  • your POS system is the key to better paid, less frustrated employees who are happier—and stick around.
  • While higher tips and less stress about the restaurant’s processes and IT might not be the only factors that keep a worker from quitting, every little bit helps.
  • Don't be afraid to ask more of your processor, and if they aren’t willing to work with you to improve your operations,
  • then it’s time to re-evaluate your relationship with them.
  • kbroo026 on 30 Jan 22
     
    This article from the CEO of PayBright discusses the many ways that restaurants can make their POS better at serving its employees. Options such as pre-calculated tip suggestions, flexible ordering options, cash discounts, and gift card management are all ways that more (tip) money can flow into servers' pockets. An intelligently managed POS can lead to happier (and retained) employees and a more efficient operation.
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