Artificial Intelligence is playing a very important role in the hospitality industry because it is able to carry out human like functions allowing hospitality business to utilize AI in delivery service, reduce errors and in reduce labor costs. AI is being used for customer service, chat bots and messaging and data analysis.
https://www.revfine.com/artificial-intelligence-hospitality-industry/

Global Distribution System (GDS) has been a staple in the travel industry for decades however with the advances in technology,GDS may be facing threats. Usage has fell from 90 percent in 2005 to 75 per cent in 2011.
Low cost carriers are cutting costs by connecting directly to customers to avoid GDS fees. GDS has been integral in connecting travel but the internet has made made it easier for customers to connect directly with airlines and hotels. GDS has to figure out a way to remain relevant or it will risk low usage.
https://www.wns.com/perspectives/blogs/blogdetail/652/what-does-the-future-hold-for-the-global-distribution-system

This article is looking at the technology trends that will affect hotel and travel for 2023. Hotel chains are definitely looking at technology to revolutionize the way people travel, and that includes dining, lodging and flying. Some of the trends for 2023 are Adaptive
Hospitality where hotels are adopting an adaptive approach to programming. Other trends are Technology by adopting new technology to provide a more seamless guest experience. Hotels will also be leveraging data to determine trends.
https://longitudedesign.com/9-hotel-travel-trends-that-will-define-2023/