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This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future. 

The article is about the idea of scanning people's emotions (emotion harvesting) at events to measure the return on investment of the attendees. The article talks about how already existing technology could be adopted for event planners and businesses to gather real times response and feedback on events.

This article mainly describes the current main trends of artificial intelligence in revenue management, guest experience, and daily operations. AI's concierge service, chat robot translator, ultra-dynamic pricing, forecasting utility, team booking software review data collection, intelligent function charts, and intelligent recruitment are the main manifestations of future technological development. Through these artificial intelligence, the hotel can simplify some service procedures, provide more personalized and improve the guest's staying experience. But at the same time, we must also realize that intelligent technology cannot completely replace employees.

"AI is already changing the guest experience across the travel lifecycle, including the on-property experience."

This article introduces several feature event plan companies for hospitality industry. In order to build customer loyalty and brand awareness, partyPOP.com revised their 2012 budget and are going to offer free wedding invitations to attract more engage couple in the United Stated, Canada and United Kingdom. PartyPOP.com is one of the accomplished companies that plan events for customer, there are some similar companies such as ABC Worldwide Chauffeured Transportation and The Theme Factory of Philadelphia. ABC Worldwide Chauffeured Transportation is an event plan company that corporate with the local transportation and travel industry and they have plenty of experiences to meet the client's demand, also they help the people who travel alone. However, The Theme Factory of Philadelphia is a company that provides solutions for planners and project managers for some private or special events.

This is a company that is leading the way in IT related event planning technology.

Meetings are significant in that they are major events which generate dollars on a local and national scale. Those associated with tourism and hospitality, transportation and convention venues (among other industries) benefit significantly. Tax revenues increase as well. In addition to the economic impact, many jobs are created. Simply put, meetings are a lucrative income stream.

Securing Your Return on Investment, with the conference sessions focused on how tourism and meeting industry professionals can apply sound safety and security practices to protect, and even improve, their business ventures' bottom line in the current economic landscape.

This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.

The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.

The article titled "Eight Meetings Tech Trends to Watch for 2018" demonstrates how the rate of technology is increasing through different mediums and strategies. The scope is to alleviate the workload for planners, exhibitors and venues, while also trying to find ways in which a guest's experience can be improved. In terms of major technology trends for events, there is a rise in direct meeting space bookings. Annually, it is interesting to see that there are 1.8 million meetings in the United States. In order to reduce costs, there are streamlined options such as Peerspace, Spacer and EventUp. I also found it interesting how certain technologies are accommodating and adapting to guests' needs. Google Indoor Maps offers directions to users when they are in an area such as a conference or venue which still require mapping and directions. Augmented reality is another useful tool for guests to virtually attend an event or to understand the placement of the venue. Following this same idea, according to the article "Google recently announced at the most recent Google I/O developers conference its Tango Visual Positioning Service, a AR GPS for indoors. Working with Google Indoor Maps and visual data from the camera, Tango will see features in the environment to give users hyper-local directions guidance". Do you think other companies will also invest in these technologies and offer alternatives? As technology increases, I believe that collaboration, as noticed in the article with airbnb, is a tool for success in order to elevate guest experience.

Planning and executing meetings just got more high-tech. Meeting architecture is a software program that takes planning a meeting to a whole new level. It allows for the users to have an "experience" and not just a regular meeting. It is all-encompassing in that it involves the participants and their needs, as well as the desired outcomes, when in the planning stage. For instance, it will need to know how heavy the planners would like the audience to participate and the type of format to use. It will use all of this information to "construct" an actual plan for the meeting with all of the logistics needed.

This article tells us how Marriott never forgets a guest. First and foremost, the author told us a little story about a guest's experience in Marriott. He told the hotel about his trip, the hotel let the planning coordinator to make an itinerary for the customer including trip details and their favourates. The experience in Marriott made him very satisfied. In addition, the software which made Marriott's velvet-glove treatment come true is called customer management software from Siebel Systems Inc.. This technology aims to combine the customers, hotel and planning coordinator together to share the information of the customers such as the size of the bed, the view of the room or some specific needs of the customer. In this way, people will arrived at the room prepared just as what he liked, which will made the customer satisfied and gains the hotel loyalty and hotel profits. Marriott owns 1850 hotels and resorts worldwide and began using the software in late 1998. Until now, this software has brought a large number of guests and increase sales for the hotel. Many people would like to find the planning coordinator to book their stay during Marriott or by the hotel booking system. More and more people are choosing Marriott instead of other hotels of the personize service provided by the hotel. Finally, Marriott is transforming its sales teams to aggressive marketers for all the Marriott properties. So this makes it easy for the salesperson to book hotel rooms worldwide for his local customers. With the advantages of the software, many hotel chains such as Hilton Hotels Corp. are staring to follow the Marriott's technology lead to satisfy their customers.

Ever wonder what happens to the little soaps you use at the hotel you recently stayed at? Hyatt Hotels Corp. has become one of the major hotels to start recycling toiletries through the organization called Clean the World. When guests are done using their shampoos or soaps at a hotel, the housekeeping staff collects all of the used and unused products and recycles them or donates them to other countries. The organization has only been around for a few years, however other hotel chains are joining the cause to helping the environment and also humanity. It is not just in the United States that hotels are getting involved but it is expanding globally. Hotels are sending used soaps that has been re-sanitized to battered women's center and also to countries like Africa to local clinics and orphanages.

It looks like the industry is taking notice of what they can do and stepping up to the plate. It all comes down to the front line workers though, in this case housekeeping staff. Turning a room correctly is labor intensive and time consuming. Adding the step of separating the used soap and shampoo does take time. 1 minute per room per day in a 200-room hotel at 90% capacity comes out to 21 man hours per week. At $10/hr that's nearly $11,000 per year. I'm not saying it shouldn't be done. I think it's a great idea. It does many people (including the hoteliers) a lot of good. If we consider this as "goodwill" in our operating costs, it probably works out for everyone.

I have never pay attention to where the leftover of the toiletries would go, and it's nice to know that they are going to the charity. This is a great way to recycle, help reduce waste, and help support the people in struggle. Knowing such information doesn't help making the booking decision, but it sure does increase the hotel's reputation.

The article describes about the importance of telecommunication in the hotel industry. It also mentions the importance of choosing the right equipment, so the guest is connected to their friends and family. It also provide us an information that it is necessary to have an appropriate vendor so there is no problem once the equipment is installed in the properties. The equipment should also provide a wide range of network which would support all of its guest staying in the hotel.

Telecommunication has become the forefront in the hospitality industry, and it is a increasingly a vital priority for customers. Whether guests travel for business or pleasure, they always want to stay connected to their family and friends. In order for the hotel industry to choose the right telecom equipment that will fit the customers needs but also the hotels needs, they need to the following; effective and user-friendly telecom equipment, reliable and secure messaging software, and ample but dependable internet access. Hotel guests want the ability to feel right at home or right and their workplace when they are staying on hotel property, so having the best equipment available to a guest not only in their hotel room but also in other areas, such as library, conference room, pool area, restaurant, or even a bar. The guest wants to feel like they are handling their work business with no software or network interruptions, no matter what area in the hotel they decide to work from. With technology being such a top priority in the hospitality industry or any industry for that matter, ensuring customer satisfaction and repeated business, will anticipate a clients needs.Most importantly, before purchasing your in-room telecommunications equipment, it's best to have a good idea of your current and future telecommunication needs. Telecom equipment for the hospitality industry includes a variety of options. The most cost-effective approach is to acquire equipment with only the options you need or foresee a forthcoming need for.

Telecommunication is becoming more important in hotels in general. Choosing all the right equipment and stuff is great but if you dont have a great network to run all this equipment to allow your guess to telecommute. This will allow meeting planner to coordinate events for those not able to travel to meeting and still get the necessary information from the conference there colleagues are attending. It be very interesting to see where this will go.

The article discuses how as many cities have banned large gatherings to slow down the spread of Covid-19, many couples that were set to marry in the months of March, April, and May, have now been forced to either cancel or postpone their weddings. Many couples may lose their deposits and may have to settle for weekday wedding when rescheduling, as it will prove challenging to find dates that will work for all vendors (venue, florists, caterers, entertainment, insurance), specially for summer and winter dates of 2020 as the more weddings become rescheduled. However, for planners and vendors business revenue will be greatly reduced for the coming months, putting business-owners under pressure to come up with money to pay their staff and keep their business alive until the crisis passes.

These are exciting times. The rate of technology change is accelerating with thousands of ideas, apps and innovations bubbling up to help meeting planners, exhibitors, venues and other meeting participants to do their jobs better and improve the attendee experience. This annual review covers many of the major events technology trends to watch for this coming year.

These are definitely exciting times! I cant wait to see what is in store for the different software systems. It is important that the software's facilitate jobs and make things work more efficiently.