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Meeting Planners Use Hilton's e-Events to Create Custom Web Pages | News | Hospitality ... - 0 views

    • Donald Wojciechowski
       
      The Hilton Family of hotels has launched a new feature for event planners to create their own custom web pages for groups of 25 or more. The feature will be called e-Events and will be available at the following brands: Hilton, Conrad, Doubletree, Embassy suites, Hampton Hotels, Hilton Garden Inn, Hilton Grand Vacations, Homewood suites by Hilton, and the Waldorf Astoria Collection. The service is customizable for business groups, special events and sports trips at hotels in North America. Bob Brooks, vice president of eSales feels the service will give more choice and better control to a meeting planner because the service will be available 24/7. One of the features for planners is the Guest List Manager. This feature will give planners real time access to their group's reservation details.
  • Following the launch of its online group bookings for small functions of up to 25 guest rooms, called e-Events, the Hilton Family of Hotels has launched the next phase of its electronic event planning tool: complimentary Personalized Group Web Pages.
  • Features of the Personalized Group Web Pages include:
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  • ability for event planners to create their own Personalized Group Web Page
  • Complete control placed in the hands of the event planner without depending on hotel
  • A means for event planners to promote their events and display important event details for attendees/guests
  • A booking mechanism that directly links to the group block
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    The Hilton Family of hotels has launched a new feature for event planners to create their own custom web pages for groups of 25 or more. The feature will be called e-Events and will be available at the following brands: Hilton, Conrad, Doubletree, Embassy suites, Hampton Hotels, Hilton Garden Inn, Hilton Grand Vacations, Homewood suites by Hilton, and the Waldorf Astoria Collection. The service is customizable for business groups, special events and sports trips at hotels in North America. Bob Brooks, vice president of eSales feels the service will give more choice and better control to a meeting planner because the service will be available 24/7. One of the features for planners is the Guest List Manager. This feature will give planners real time access to their group's reservation details.
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Dude Ranches and Eco-Friendly Tourism - 0 views

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    If you are looking to expand your horizons on eco-tourism, visiting a Dude Ranch may be a good idea for vacation. According to this article, Dude Ranches are the leader in eco-friendly tourism. Visiting the ranch is a great way to get close to the environment and learn about sustainability first hand. The article suggest that while visiting on vacation the most obvious eco-friendly item will be the food. Dude Ranch communities live off the land around them. They are very aware not to put chemicals into their land; it may "contaminate the water table" as well as their livestock. Separation of waste and recycling is part of the sustainability in a Dude Ranch. They want to reuse their natural resources, food waste is used as fertilizer. If visiting on vacation, you will see sustainability at its finest. Ranches supply the local community as well. Many Ranches try to be "as self-sufficient as possible", only using what they need keep the ranch running. This allows them to supply the community as well as local retailers with free-ranged beef as well as free-ranged eggs. Some ranches even make and sell their own specialty items, bread or wine. A few Dude Ranches have allowed Universities to use their land to expose students to re-life sustainability issues. The ranch shows them what sustainability looks like in practice and how it benefits the environment around them. This allows them to educate students visiting the ranch, and it allows for the eco-tourist to stay to learn more about sustainability and the environment.
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Doing More with Less, How Hospitality Management Teams Take Advantage of Touchless Tech... - 0 views

  • "Reduced staffing levels will mean more work is falling to management and executive level teams. This, combined with new social distancing mandates and guest health concerns is creating the new guest journey, one that relies more on technology than ever before." Technology that can take the pressure off management and provide integration across property operations at every point of contact will help organizations manage through lower staffing levels without compromising guest experiences.
  • or the past several years, Maestro PMS has offered users a variety of integrated modules, touchless tools, and apps that reduce or eliminate the need for physical contact. Online web and mobile guest registration check-in, online prepayment portal, express mobile check-out and electronic signature capture support a touchless guest journey and eliminate several unnecessary points of contact.
  • Mobile-key guestroom access combined with web registration check-in lets guests forgo personal front desk contact at check-in.
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  • For more information on how to deliver a mobile strategy to support the guest journey you may click on the Maestro PMS' Guest Engagement white paper.
  • The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise. Maestro's revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.
  • Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience.
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    This article explains a new way that hotels and different companies will be using a new PMS. This PMS will make it easier for the guests and businesses, due to a touchless way of traveling. Due to the challenging times that we are going through at the moment. This is very safe way for all people to still be able to visit hotels and have a great vacation.
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What Is Green Lodging and Why Is It Important | By Kacey Bradley - Hospitality Net - 0 views

  • Businesses that fail to adapt may find customers visiting with competitors.
  • In one 2017 survey, 19% of travelers said they would pay more for a vacation with a green electricity resort.
  • Sustainable hotels have lower operating costs, shaving 8% off expenses in the first year.
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  • Hotel Indigo in Dubai runs entirely on solar power.
  • The real-time reporting can track inefficiencies and optimize performance to save energy, reduce waste and cut costs.
  • Plus, guests will stick around longer, with a 36% higher dwell rate compared to hotel lobbies without biophilic features.
  • Future hotels are not only energy efficient but coexist peacefully with natural habitats.
  • Boutiquehotel Stadthalle in Vienna uses a combination of solar panels, photovoltaic cells and groundwater heat pumps.
  • Green lodging refers to any hotel or resort that commits to environmentally-friendly practices.
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    Consumers are significantly more eco-concious in their daily lives which translates significantly to their hotel experience. They want to ensure that they and the hotels they stay at are doing their best efforts to be green. Hotels that create green initiatives see more return from those guests. Cloud computing is also one of those initiatives.
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    19% of travelers said they would pay more to vacation with a green resort. Sustainable hotels are shaving 8% off expenses in their first year. Biomimicry is the future of because they will not only be energy efficient but coexist peacefully with the natural habitat.
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    Hotel Indigo in Dubai runs entirely on solar power. With a digital building management system, the hotel can monitor, control and track energy use to become more efficient. Biophilic Design Biophilic design in hotels can achieve a sense of serenity, mixing natural with artificial. Plus, guests will stick around longer, with a 36% higher dwell rate compared to hotel lobbies without biophilic features. Repurposed Materials At RIMBA Jimbaran Hotel in Bali, Indonesia, the lobby is built from driftwood and the remnants of old fishing boats. Sustainable Architecture The wave coursing, while not eco-friendly, accurately matches the original 1920s architecture. Biomimicry Solutions Biomimicry in hotel design can enhance the guest experience for the modern, eco-conscious traveler. A hotel could generate power using wind, absorb sunlight and collect and recycle rainwater. Cloud Computing Combined with automation, which won't bog down internal operations, a hotel can monitor performance, manage energy use, detect felt and diagnostics and much more.
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Property management systems "failing" private accommodation owners | PhocusWire - 0 views

  • Property management systems continue to be a significant challenge for vacation rental managers
  • no single system sticks out as “most valuable” for managers
  • PMS software was also the top fix for vacation rental managers who were quizzed on their priority if they could wave a magic wand.
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  • property management software still consistently fails on the hospitality side of things.
  • property managers with six or more listings appear to hedge their distribution bets saying they list across multiple platforms.
  • managers who counted one or more gaps in their PMS
  • fifth of respondents having between one to five listings listing exclusively on the service.
  • PMSs are mostly focused on helping property managers get the reservation
  • 58% of property managers unable to single out a technology that has most impact on their business.
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    this article highlights the impact of property management systems on accomodation owners in the hospitality industry
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5 Reasons Why You Need A Travel Agent - More Than Ever - 0 views

  • The major search sites routinely leave out flights (lots of them) and even entire airlines. A lot of the flights they do show are ones you don’t want, starting with “basic economy” fares that hit you with tons of restrictions and fees, so the price you see isn’t the one you end up paying, along with connections way too short or way too long, ones that no responsible travel agent would let you book.
    • teresastas
       
      This is a very good point that is often overlooked. Southwest Airlines is one of those who do not publish their fairs on most of these OTA searches.
  • The reality is that while it was widely predicted that the internet was going to kill off travel agents when digital tools were placed at every traveler’s disposal, that just hasn’t happened, for several good reasons.
  • “They can find crazy deals”; “They will be your advocate”; “They’ll take care of the little things”; “They’re true experts” and “They don’t usually cost extra.”
    • teresastas
       
      I think that the general public believe that TA's cost extra to use. For the most part that isn't true...unless it's a cooperate travel.
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  • Travel agents are a thing of the past - they primarily booked tickets and beds. Travel advisors have taken on a much more complex role - part psychologist, life coach, executive producer, concierge, fixer, dream maker, and ‘Blink Blink’ genie, with the multitude of services that they provide.
  • Anything that causes cancelled flights (or cruises, etc.) means hassles, but the people who get through this process the most smoothly and the ones who get rebooked first and get the few available seats out of Dodge are usually the ones who used a travel agent. It’s that simple. First off, you actually have someone to call, versus long lines at banks of airport phones masquerading as “help desks.” But good agencies are constantly monitoring their clients’ flights and they usually know about your problem before you do - and often have a resolution before you even call them.
    • teresastas
       
      They make a good point about having someone to call.
  • Expertise: No one knows everything about travel, no matter how deeply they are involved in the industry.
    • teresastas
       
      Reason #2: Expertise
  • Emergencies: This is the one most applicable to the average occasional travel.
    • teresastas
       
      Reason #2: Expertise
  • It is important to remember that these advantages are not just for luxury travelers. Good travel advisors do not just know what the best hotel is, they know what the best hotel is for you and your budget and can help you find the right fit.
  • Connections: Whether you are trying to book space at a coveted 8-villa safari lodge in Africa or get a room in a top Paris hotel during Fashion Week, most hoteliers keep emergency inventory and guess who gets it? The travel advisors they have known for years who book a lot of guests and send them a lot of business.
    • teresastas
       
      Reason #3: Connections
  • “Travel advisors provide our clients with access: access to people, places, and experiences that could never be replicated, much less imagined. A great travel advisor has invested time and relationships in creating their ‘black book’ of contacts and relationships, so that when their clients travel, they are treated as a VIPs, not just a credit card number.” In my experience, everyone likes being treated like a VIP.
    • teresastas
       
      I think this lends itself to who your travel agent is and what they are most experienced in. I couldn't agree that all travel agents are going to give their clients VIP experiences.
  • “Information overload, thousands of new hotels on the scene, all sorts of new cruise ships, passport and visa issues, weather, transit strikes, political unrest, natural disasters, travel insurance, travel providers going out of business, it’s never ending. How does one navigate all of this? To avoid the travel landmines that lay in front of you, you need to get a great travel advisor!
  • Extras: When you get more than you expected for the same price, that’s a great deal, and with travel advisors this happens all the time.
    • teresastas
       
      Reason #4: Extras
  • “The millennial generation specifically may have seen their parents use a travel advisor, but don’t feel like they need one - until they are deep in the spiral of research. By shifting gears to planning with an expert, they feel liberated from the immense pressure of choosing the ‘best’ resort - because we’re cutting through the noise of all the conflicting opinions they’re seeing online.
    • teresastas
       
      This is a great point. I know first hand that when booking an actual vacation it can be so much easier to have an expert weed out the options they know won't work for you.
  • Air: If you are trying to buy the cheapest round-trip economy ticket from New York to Dallas, even the best advisors probably can’t get it for less than you can buy it online, though you still have to deal with all the pitfalls of the online travel sites and you will lose the safety net advisors provide when things go wrong. But in a couple of other cases, buying your air through an agent can actually save you money, or miles, or both.
    • teresastas
       
      Reason 5: Air Fare You will usually be able to find the cheapest economy online but there are times when a travel agent might be able to save you fees on airlines.
  • It just doesn’t seem possible, but it is, real tickets, same airline, better seats, less money. I don’t know how they do it, and frankly I don’t care, but if you know who to call this happens all the time (if you are not a client of SmartFlyer booking your vacation or business trip, they will charge you a fee to do the legwork and find you great deals on premium and mileage tickets, but in almost every case I’ve seen, it still saves you money).
    • teresastas
       
      This is a great travel tip!
  • Better Trips! At the end of the day this is the bottom line, the big win you get with a good travel advisor. They know more than you do, they are better connected, they have access to benefits you can’t get yourself, and they can match and often beat any prices you find. They plan a better trip and then provide a safety net.
    • teresastas
       
      Reason number 6: Better Trips Your trip is better all around when you use a good travel advisor!
  • Travel advisors take the overwhelming amount of information out there and distill it into the key points that apply to you - the best hotel/destination/tour for your interests, your budget, and your time frame.
  • 5 Reasons Why You Need A Travel Agent - More Than Ever
    • teresastas
       
      We have been discussing a lot about the role of GDS's and OTA's it has become clear that the role of the traditional travel agent has evolved. The question of what is the role of a travel agent and why should we still use them has come up a lot and this article breaks down the answer giving 5 reasons why we still need travel agents. The reasons are listed as emergencies, expertise, connections, airfare and extras. All of these reason collectively make a better trip all around. After reading this it makes me want to book my next vacation through a travel agent!
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Benefits of Using a Property Management System for your Airbnb | by Keycafe Team | Medium - 1 views

  • These systems allow for easy automation of messages, letting hosts easily stay on top of communications at any time of day or night.
  • Pricing is essential for vacation rental management, as it can be the difference between profitability and non-profitability. If a listing is priced too low, hosts are leaving revenue on the table, and if it’s overpriced they’ll struggle to secure enough bookings in order to stay profitable.
  • Property management systems leverage both historical information and real-time data about the area around a listing to ensure it’s always priced competitively.
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  • a property management system makes it easy to request and record payments, accept direct bookings, and set up security deposits or specific rules for taxes
  • A property management service creates and continuously updates financial and performance reports so vacation rental managers always have an overview of how things are going and what needs to be adjusted.
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    Having an integrated PMS for short term rentals can have many benefits. This allows the owner to work off of one system instead of several platforms. Automation from these platforms will help with guest scores and profitability.
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    It makes sense to have this system in place, work smarter not harder right? Technology is a beautiful things and can make owning a business or just renting our your vacation home so much easier.
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New technology coming to cruise ships in the next few years | Miami Herald - 2 views

  • Wristbands, which open doors, come for an additional price but are free for children.
  • The app will also have facial recognition to allow crew to identify passengers. Other features include way-finding navigation — like Google Maps for ships, — the ability to make purchases, request services, book excursions and plan daily activities in-app. The MSC for Me app will also offer suggestions based on guest preferences.
  • The Miami-based cruise line announced earlier this month a new Cruise Norwegian app that will allow passengers to check in ahead of their vacation, book excursions, make dinner and show reservations, and purchase drink packages or other amenities. Unlike the Carnival or Royal Caribbean versions, the app doesn’t change the physical embarkation process, but it does offer the option to go paperless with the documentation needed to go aboard.
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  • Like Norwegian, it will rely heavily on an app component, that, like Carnival, will also be available on interactive screens around the ship, in addition to mobile devices and stateroom TVs. And, like Royal, MSC will have a smart watch with geo-location that is also connected to the app.
  • In January, Carnival revealed the result of an 18-month project aimed at making the cruise experience more intuitive. Instead of largely relying on a smart phone, the company chose to build a “medallion.” The quarter-sized, two-ounce disc contains passenger information, incorporates geo-location services and is personalized with each cruiser’s name and sail date. It can be carried in pockets or worn on wristbands or pendants for an additional cost.The medallion interacts with the whole of the ship, which will be retrofitted with thousands of sensors and interactive screens, and miles of cable.
  • In the short-term, those innovations will looks like this: Guests will check-in through facial recognition technology — not check-in counters, thus eliminating lines. On board, passengers will be able to sign up for excursions, order drinks and make dinner reservations from a new Royal Caribbean app that also will enable crew to find passengers based on facial recognition. The app will partner with Royal’s WOW Bands, similar to Disney’s MagicBands, to open stateroom doors. And, thanks to RFID tags on luggage, guests will also be able to track the progress of their bags to their rooms. As with Carnival, the more passengers interact with the technology, the better equipped the app will be to offer meaningful recommendations.
  • For example, as guests approach their stateroom doors, the door senses the medallion and unlocks it for them. A digital photo wall senses a passenger’s approach — thanks to the medallion — and adjusts to show the cruiser his or her vacation pictures. After a guest requests a drink, either on an interactive screen, a smart phone or other device, crew can find that passenger wherever he or she is on the vessel because of the geo-location in the medallion.The operating system behind the medallion is Ocean Compass, an online vacation profile that passengers create before sailing, where they input their preferences; during the trip, they can add information via onboard screens and personal devices. Crew can also access passenger profiles in Ocean Compass, allowing them to offer relevant suggestions and address passengers by name.
  • Beyond that, Royal Caribbean plans to add virtual reality and augmented reality into the passenger experience. These concepts might transform cabin interiors with images of a starry night or a peaceful sunset displayed on screens on the walls, ceiling and floors. It could also transform dining by introducing virtual reality glasses that can transform the venue into a new landscape based on the cuisine passengers are eating.
  • But with the new technology will likely come privacy concerns. Much of the software cruise lines are introducing also involves capturing passenger information and using it to curate suggestions about what to do.
  • It’s already happening. In 2014, Starwood Hotels announced plans to start using smart phones as hotel keys, with the help of an app and Bluetooth connection. Hilton this year discussed plans to build a “Connected Room” in 2018, which will allow guests to control features of the room through an app, including lighting, entertainment and temperature.
  • It elevates the experience for everyone, not just the highest paying passengers, and not just on its best and newest units. I think it will become the norm...eventually the cruise industry and, not just the cruise industry, but other places, other tourism [entities].
  • The technology aims to ease irritations: the long lines to embark or disembark, crowded bars, the impersonal feeling of a mass congregation of people.
  • Carnival Corporation, Royal Caribbean Cruises, Norwegian Cruise Line Holdings and MSC Cruises — have all come out with tech that promises to make cruising a less cumbersome experience. Most of it incorporates facial recognition and geo-location.
  • In the next five years, the new normal in cruising is going to be a better-connected voyage that will largely do away with lines and waiting — some of the factors that deter travelers from cruising to begin with.
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    The article revolves around new technological concepts that the main cruise lines are adding to the cruising experience. While they have heavily focused on the ships hardware, they want to implement new software that will make the experience more enjoyable and simpler for guests to enjoy. Carnival, would like to implement a "medallion" called the Ocean Compass, that is crossover between the Disney Magic Band, and the band seen at the Universal Volcano Bay water park. It fits the Disney aspect, because it holds information,can open doors, and links guest pictures to the technology. It is similar to Universal, because it informs guests of when to attend something, so that they do not have to wait in a line. Royal Caribbean, likes the band idea that Disney presented, and wants to make bands of their own, that have similar functions that the Ocean Compass from Carnival has. In addition, Royal Caribbean wants to expose their guests to Virtual Reality. They hope to create an immersive experience for their guests, from the comfort of their rooms. Norwegian and MSC are mostly developing smart phone applications, that allow guests to check-in, book excursions, and open rooms. It is obvious that Disney developed a great idea with combining a "magical" band and phone application. The concept is so successful, that other players want to utilize the same formula. Let us see how well it works in the cruising industry.
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Smart Travel Communications - About Smart Travel - 0 views

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    E-marketing is the perfect way for a company to show his product to the consumers. Each day more companies are realizing that they need to put more effort and resources to the internet marketing. Today we could say that the traditional marketing media such as television, radio, newspaper are in the past. Not even talking about the traditional printing brochures .Through the internet, people can have the experience of being in their dream vacation while they still being home. Smart travel communication is a perfect example of how internet has impacted the Hospitality and tourism industry
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Royal Caribbean Cruises Ltd. and O3b Networks Expand Business Partnership to Provide Gu... - 1 views

  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • O3b Networks has signed a second historic, multi-year deal with Royal Caribbean Cruises Ltd. to provide high-speed satellite-delivered broadband service
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  • "The partnership between O3b Networks and Royal Caribbean Cruises Ltd. continues to expand, and the real winners are the guests and crew aboard the most innovative ships at sea. The alliance is based on a shared mission built on the belief that the Internet should always be within reach - on land and at sea."
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    Royal Caribbean and O3b Networks have again signed a multi-year contract. O3b will once again be providing "high-speed satellite-delivered broadband service" to the Allure of the Seas. The system used is O3bMaritime and Royal Caribbean was one of the first cruise lines to use this system. This system will be on their two largest ships the Oasis and the Allure based in the Caribbean. It is also the only system that is on par with telecommunication standards on land. Soon O3b will deliver more bandwidth on these two ships than on all other cruise ships in the Caribbean. I personally feel internet access really lacks on many of the cruise lines right now and feel Royal Caribbean is taking a step in the right direction with O3b. My family and I like to cruise a lot and have received very spotty internet access around the globe. In today's world many people still have to check up on work while on vacation or keep in contact with family, it only makes sense for cruise lines to start working on faster internet comparable to on land. I read various cruise line message boards and this is a common complaint about slow internet access or virtually none. In the current economy where all the various lines are in competition against one another, this gives Royal Caribbean a leg up in the competition. Additionally, my understanding the only region where satellite internet is unavailable is off the coast of Japan due to government regulations. This system makes sense to have available one day in more regions.
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    I for one am very happy to hear this news. I too have experienced the snail-paced internet "access" on cruise ships. With the high cost per minute and slow speeds, cruisers can't help but feel that they wasted their money. This definitely gives Royal Caribbean an advantage over Carnival, NCL and other large cruise lines. By implementing O3b networks on their two largest and most popular ships, they will reach their target consumer and help spread the word.
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From Dreaming to Booking: How Facebook Graph Search Plays a Role for Hotels in the Trav... - 0 views

  • 27 March 2013 From Dreaming to Booking: How Facebook Graph Search Plays a Role for Hotels in the Travel Planning Process With 87% of online users reporting that Social Media recommenda
  • tions impact hotel choice, it is no secret that social media influences the travel planning process.
  • Graph Search, which is still currently in Beta and will be rolled out to all Facebook users in coming months, allows users to search for people, places, and things, based on various Facebook connections such as location, interests, places friends have visited, and more.
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  • The Dreaming Phase: Where should I travel next? When online travel planners are looking for vacation inspiration, they can now turn to Facebook Graph Search to see places their friends have visited. This adds a more personalized element to researching possible vacation destinations. Users can search phrases like "Photos taken at places my friends have been to" and "Photos taken at hotels by my friends" to see more personalized search results from friends rather than conducting a more general Google search for potential travel destinations.
  • The Sharing Phase: How can I make my friends jealous? Not only can Facebook Graph Search help users discover recommendations from friends on things to do, it also allows them to share their own experiences on Facebook to add additional content to the Facebook Graph. One guest's Experience and Sharing phase can potentially ignite and influence a future guest's Inspiration and Planning phase when they view friends' scenic and enticing travel photos in Facebook Graph Search results.
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    Dining, traveling and sport are the keys for socialization. Hence, as the leader, Facebook users can also benefit from their friend's recommendations. Graph search phase can also gather all the friend's travel experiences and transfer it into social networking. It could be a Emarketing approach for travel industry.   
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At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales) - NYTimes.com - 0 views

  • Visitors would wear rubber bracelets encoded with credit card information, snapping up corn dogs and Mickey Mouse ears with a tap of the wrist. Smartphone alerts would signal when it is time to ride Space Mountain without standing in line.
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    Starting this spring Walt Disney World is introducing it's new vacation management system known as "MyMagic+". This system will drastically change the way Disney World theme parks are run. Part of the software is introducing "MagicBands" that will store guests credit card information, Fast Pass, hotel key, and other information to make the guests experience more interactive. The system will also allow Disney to keep a more accurate account of what is interesting to guests and what is not being utilized. There are some concerns with privacy that guests may have, but Disney is proactively trying to ensure that all guests privacy is still intact. Guests will be able to use the system how they want, and share only as much information as they are comfortable with. The introduction of this management system will benefit both guests and Disney if used effectively. Guests will be able to plan their trips with more ease, and spend more time enjoying the parks rather than standing in lines. Disney will be able to offer a better product, as well as manage its parks more effectively and see what guests are really interested in.
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2013 Hotel Mobile Technology Trends « HeBS Internet Marketing Blog - 0 views

  • One of the most notable developments this year is that the terms “mobile marketing” and “mobile technology” really evolved to include not just mobile phones. Tablet devices such as the iPad, Samsung Galaxy and Google Nexus quickly became a significant part of the travel planning and booking process.
  • Google search statistics also show a dramatic increase in hotel queries in the mobile and tablet channels in 2012:
  • Tablets Complement Other Screens
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  • It is interesting to note that tablets generated 200% more room nights and 430% more revenue than “pure” mobile devices
  • According to eMarketer and mobile ad network Chitika, mobile’s estimated share of web traffic in North America is 28% as of June 2012.
  • Marketing in a SoLoMo (Social, Local, Mobile) World
  • Hoteliers can accomplish this in a very affordable ways, such as adding a check-in special on Facebook and Foursquare, or sending them a text message offering a discount to be used on-property. SMS marketing and geo-location offers should become key in how hoteliers target travelers not after but during their travel experience.
  • The Key to Revenue Growth in 2013
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    As GDS technology has taken place in the past 2 decades in hospitality in dustry, a branch of it, mobile technology, is also showing its great potencial. Now more and more people can not live without mobile and mobile could be very useful when people are on their vacation like planning and booking hotel or airlines. Besides "pure" mobile devices, tablets also generately damatical revenue for hotel industry. As a result, hoteliers should notice those trends in customers purchasing habits and make a new maketing plan in a SoLoMo(Social, Local, Mobile) world, considering how to best utilize SoLoMo to engage their guests and generate incremental revenues.
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Priceline Partner Network To Provide Hotel, Flight And Car Rental Deals For Grandparent... - 1 views

  • The ability to book published-price hotel rooms through 245,000 hotels around the world
  • The ability to book published-price hotel rooms through 245,000 hotels around the world. Grandparents.com Travel customers also will have access to Priceline's extensive database of hotel freebies, including instant discounts, free breakfast, free Internet access, and more.
  • "As The Ultimate Resource for Grandparents, we strive to deliver top quality products and services to our audience and we continue to build our offerings with superior savings on the best deals on the Internet - most recently through our partnership with Priceline Partner Network. We are pleased to grant our very first Grandparents.com Recommended� Award for best in class providers of travel services to Priceline.com," said Jeffrey Mahl, President.
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  • Grandparents.com website visitors will have the best travel services we have to offer," said Randy Schartner, President of the Priceline Partner Network. "We believe that Priceline's broad array of travel services, which are also focused on delivering savings, will fit well with Grandparents.com's mission to provide savings to its members. We appreciate Grandparents.com's trust and confidence in Priceline to serve its members and website users and are honored to receive the first Grandparents.com Recommended� Award."
  • Working behind the scenes, PPN powers travel websites for a spectrum of affinity groups, airlines and hotel management firms and chains. PPN believes that it offers the most customizable private-label travel affiliate program on the market today. PPN's private-label services include hotels, flights, rental cars, flight & hotel packages, and priceline.com's famous Name Your Own Price� travel services for hotels, airline tickets and rental cars.
  • Grandparents.com seeks to strengthen the ties between family members, promote health and wellbeing, and give timely information and expert advice on what really matters to grandparents, from family, relationships, health and money, to entertainment, travel and retirement. More than anything, Grandparents.com celebrates what it means to be a grandparent today. The company's mission is to give today's grandparents--who like no other grandparents in history are engaged, vibrant and ageless, ideas and opportunities to connect to what's important to them.
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    As this article mentioned, Priceline Partner Network cooperated with Grandparents.com,Inc. to reach a business which can provide the latest information on this website. Travel customers can access to book hotels, rental car, airline tickets, air & hotel vacation packages. They try their best to provide best service and products. It also present the specific introduction about Priceline Partner Network, Priceline Group, Grandparents.com, Inc. in my opinion, this agreement can bring the visitors a new trip to search the hotels and other information. It can show various information which can be selected for customers and provide superior saving compared with other deals.
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STX: Most Environmentally Friendly Large Cruise Vessel Ever Built » Ship & Bu... - 0 views

  • A new liquefied natural gas (LNG)-powered cruise ferry entering traffic between Finland and Sweden on January 15, 2013 will be the "most environmentally friendly large cruise vessel ever built," according to STX Europe
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    The M/S Viking Grace was launched in January 2013 and is considered the most environmentally friendly large cruise vessel to have been built. The ship travels between Finland and Sweden as a cruise ferry. The ship is powered by a liquefied natural gas (LNG). The shipbuilder says all emissions into the sea have been eliminated and emissions into the air are now lower than any other cruise passenger ship. Besides the lower emission the M/S Viking Grace also has passenger space that minimizes environmental impact and a new machinery configuration, which saves energy. I think this is significant that the M/S Viking Grace has basically eliminated a good percentage of emissions. I believe the cruise industry, from both luxury liners to cruise ferries, has a considerable amount of work to do to become more environmentally friendly. The use of LNG to power a ship is important for other ferries and cruise lines to look at for the future. Cruise vacations are popular worldwide and saving the sea for future generations is incredibly important. Even though this is just one ship that sails in the Baltic Sea, I think the M/S Viking Grace can have a large positive impact on the region.
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Keeping Guests Safe: Hospitality, Political Unrest and Terrorism - HFTP Connect - 0 views

  • Installing bullet proof glass in secure areas, lower level windows, and in some cases, hotel shuttles. Installing riot shutters in areas where civil and political demonstrations occur, or are likely to occur. Installing reinforced doors. Building panic rooms or highly secure suites for high risk guests, such as politicians and celebrities.
  • Adding additional wiring for back up phone
  • systems and having satellite communications available. Hiring only law enforcement trained guards and engaging government
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  • response systems. Using Explosive Detection Animals to monitor public areas, sleeping floor hallways, etc. Building secure mailrooms with small X-ray machines Adding access control systems and next generation CCTV to monitor “back of the house areas.”  In some cases, these feature motion controls, facial recognition and more. Increasing the amount of staff training to respond to suspicious situations and guest concerns. Installing crash rated fencing and pop up barriers.
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    Because of the global terrorism and political unrest, hospitality as a vulnerable target must take action to prevent terrorism. One big problem is how to keep customers and employees safe without ruin customer's experience. This is said because customers in the United States pay less attention to security while enjoying their vacation. Therefore, it is the responsibility of the hospitality industry to make sure that their customers are safe. There is a couple of ways to protect customers under terrorism. For example, using biometric technology to recognize and monitor suspicious person. Using explosive detection animals to monitor public areas, and installing crash rated fencing and pop up barriers, etc.
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    Yes, I like this article very much. It would certainly protect guest from not only hurricanes but thrown objects, or any other intruder coming through the window. The problem is statiscally speaking, most break inns occur through the front door or forced entry..
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Hotels and the hospitality industry investments: sensitive but sound for the recovery. - 0 views

  • If there was any one sector to avoid during the recession it was hotel companies
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    This article summarize "An investment with a few". In 2009 during the great recession the hospitality industry suffered the most the saw revenues go downhill as many people spent their vacations at home while companies cut back travel. Eight years later the hotel occupancy rates are where they were pre-recession about 65%full versus 55% In 2009 the cash flow is coming back in. Many investors who survived those bad years are now being rewarded by the Bloomberg REIT hotels index is up 10.7% year to date. Now that the economy is improving there are still more gains to be had.
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The Future of Hotel Security - AOL Travel News - 1 views

  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
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  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
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    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
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    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
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    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
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    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
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    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
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    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
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    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
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    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
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    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
  •  
    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
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- USATODAY.com - 1 views

  • To keep robes and towels from checking out, a small but growing number of hotels are starting to use new radio frequency chips to keep track of their inventory.
  • Bendable and washable, the tags can be read by sensors up to 6 feet away. When towels are removed from a closet, for example, a reader station can register how many, so that the closet can be restocked.
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    This article in USATODAY published in 2011 talks about the cost benefit analysis of RFID tags and hotel linens. Hotels are using this technology to keep an accurate count of all their linens: bathrobes, bed sheets, towels, bathmats, pool towels, etc. The benefit of having an accurate count is especially significant today with the rising price of oil which in turn raises everything including cotton. By investing an additional dollar per towel the Hotel can cut down on labor costs and improve housekeeping productivity. The initial investment is high which is why many hotels cannot afford the technology. I would recommend that high-end luxury hotels invest in the RFID tags however because of the higher prices of luxury linens. By preventing asset pilfering the Hotel will retain their initial investment in linens.
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    Data field encryption can be the solution to protect the credit card information of the guests. Nowadays there are still problems with cardholder data in many establishments such as bars, restaurants, shopping stores, and hotels.
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    RFID technology can be applied to various aspects of operations at a hotel. For example, RFID tags can be used to keep track of linens and laundry items to save costs and improve guest satisfaction. About 5% to 20% of linens at hotels typically go missing.
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    Based on other related articles I read, it seems like the utilization of RFID technology will start increasing its use in hospitality industry in 2-3 years and become the mainstream of tracking system in the next 4 years.
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    Since the RFID tags are being added to hotel property there are no privacy concerns as well making this technology more user acceptable.
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    In my cruise ship post, I mention that wrist bands are now RFID enabled to keep tabs on the wherebouts of guests on the ships and on large resort complexes as well. They actually make a great secure way of payments while on vacation. You just tap/scan the wristband and can charge items to your room.
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    I saw that and I enjoyed your cruise ship article very much. However I am glad that cruise ships are still making RFID wrist bands optional because of privacy concerns, the last thing you want to worry about while on vacation.
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    In my opinion it's an ideal solution but a bit impratical. Is it worth spending that one extra dollar on all the linens in a hotel just to prevent 5% to 20% known loss? Intention of cutting losses might end with increasing cost. Don't forget the tracking RFID also requires maintenance, which also costs extra.
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Tourisphere- The role of information technology in tourism industry - Daily Observer - 0 views

  • IT relates to tourism in many ways hence the only option before the advent of IT globally if you wanted to travel any where you have to walk from your house down to the street to get the local agency either as outbound and inbound tourist.
  • But with the advent of IT this can be done online, sitting on your bedroom as a tourist you can get all the necessary information without stress, this is just a matter of settling down with your laptop in your house and log into your desire website. So IT opens up the possibilities for tourism.
  • Now information technology is being used for a variety of functions in the tourism industry, ranging from an internal organization role to external communication between different parts of the industry.
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  • oday, a wide range of tourism sectors is taking the advantage of the information superhighway. Technology facilitates the speed and efficiency with which information of the tourism industry is processed, stored, retrieved, distributed and otherwise manipulated.
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    In the article Mr. Lassana Tunkara talks about the positive impacts information technology has on the travel agencies, tourism industries and individuals that uses the internet. Everybody is becoming computer literate since it's the number one means of communication through the internet. Information technology has taken over the world. In the past if you want to book a vacation, you would have to find the closest travel agencies to you. You would spend a couple days in the travel agent office looking through brochures. With the advance in information technology, you can do so from the comfort of your home with just your laptop and an internet connection and logging to your desire website. The tourism and travel industry depends a whole lot on the internet as a means of communication, through emails and other forms of communications. With the advance in information technology cost is reduced, the speed at which information is transferred and retrieved has increased. Information technology has transformed the tourism industry, it changes the way the services are delivered and customers' expectations are much higher. With the internet all these industries are able to communicate with each other, such as travel agencies, airline, hotel and car rental companies. Doing reservation is much easier for everyone involve, it can be done anytime and anywhere without having to sit in a travel agencies office going through tons of brochures.
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