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The pros & cons of using a Property Management System | PrenoHQ blog - 0 views

prenohq.com/...-management-system-small-hotel PMS Hotel software
shared by areut002 on 04 Jun 17 - No Cached
  • comes with its advantages and pitfalls
  • m.
  • PMS is saving time
  • ...9 more annotations...
  • If you’ve chosen a bad system, or don’t know how to use the one you’ve got, you’ve just created more work for yourself and your team
  • all round efficiency tool that’s going to save (and make) you money.
  • boost your revenue by increasing your distribution and booking channels through an integration with a channel manager, and give you a leg up over competitors.
  • adjust your budget and rates to accommodate the fee if necessary.
  • With a PMS that integrates with other technology, you’ll have an “all in one” software that makes managing your hotel much easier.
  • juggling various pieces of technolog
  • y
  • You’ll also have to learn to use each piece of software that integrates with your PMS.
  • The key is to look for a PMS that is easy to use and requires little to no staff training and integrates with your other products.
  • areut002 on 04 Jun 17
     
    This brief article is really good at helping a person understand the pros and cons of the PMS system within hotels, especially on smaller hotels. It is said that the PMS will help saves heaps of time by doing a lot of the work for the admins, freeing up time to do other back office tasks. On the other side of this however, one needs to be ensured that the PMS is a smoothly used system so it doesn't create more work for the employees. With the saving time goes hand-in-hand with saving money as well. Once you save time, obviously you can get more work done. It also helps integration onto other sites. On the other hand though, a PMS system will cost money, so that needs to be taken account for while making new budgets. Additionally, the PMS will put everything in one central location for both the employees and outsiders to view. All in all, the PMS will be beneficial if the hotel finds one that will specially benefit them, these things are not made for everybody.
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How the cloud is disrupting the hospitality industry | Lightspeed POS - 1 views

www.lightspeedhq.com/...isrupting-hospitality-industry Cloud Technology hospitality
shared by galca008 on 21 Jan 18 - No Cached
  • Now, years later, technology is once again making its mark. The hospitality industry is at “a tipping point in terms of cloud adoption”, with hoteliers expected to invest 7 – 8% more in cloud technology over the next 2 to 3 years. The current and future impact of cloud-based solutions is huge: it’s revolutionizing the way hoteliers run their businesses and interact with their customers.
  • A Frost & Sullivan study showed that business can save 50% with cloud computing solutions. The apparition of the cloud and its flexible pricing has slashed businesses’ hardware costs, making it possible for even hotels with small budgets to run an advanced management system.
  • With a cloud-based system, hoteliers can meet these evolving demands. Firstly, they can offer personalized experiences with the help of captured customer information. The cloud lets hoteliers record this data – their preferences, transactions and behavior – every time the customer interacts in some way with their hotel, such as ordering room service, eating in the hotel restaurant or even booking a day trip or spa session.
  • ...3 more annotations...
  • Secondly, they enable you to provide guests with the convenience and seamless experience they expect, even before they step into the hotel reception. Armed with a cloud-based system, you can give your guests the convenience they now expect from a hotel stay, such as booking rooms on their mobile phones or accessing their room from an app, to name a few examples. This personalized service will help you meet the needs of the evermore connected modern traveler and gain a competitive advantage.
  • Cloud-based software gives hoteliers a hotel management system that facilitates rather than restricts business operations. Unlike their on-site predecessors, cloud-based hotel management systems are entirely scalable – they have an unlimited capacity to expand. They give hoteliers the agility and freedom to add or remove resources in line with their growth and scale their hotel management systems to the services they offer.
  • One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider. For hoteliers, this capacity and the possibilities that it brings are revolutionary. They now have limitless flexibility to work with the vendors of their choice and can bundle applications together thereby creating a truly customized management suite that meets their needs.
  • galca008 on 21 Jan 18
     
    This article introduces cloud technology and its implementation in the hospitality industry. The author highlights the positive impacts of using cloud-based management systems in hotels. One of the benefits is that it cuts IT costs by 50% by using cloud solutions, without needing to spend on expensive hardware and IT personnel for upgrades for example. Another plus is that the data collected from guests through the cloud is being able to provide better guest experiences. If you can understand what the guest desires through the data collected then you can give them a more customized stay. The use of the cloud also allows for each business to customize their features as they desire, to scale it up, scale it down, and add or remove features they use or not. Finally, cloud-based programs are able to better connect and integrate with other programs due to its flexibility. My opinion is that this technological advancement in the hospitality industry has been a breath of fresh air. It has made the labor inherently easier and more reliable, the information it houses seems limitless, and its affordability makes it possible for smaller scale hotels to be able to implement it as well. I think this has been one of the best advances for our industry.
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Booking Holdings Buys Activities Distribution Startup FareHarbor - Skift - 0 views

skift.com/...istribution-startup-fareharbor
shared by rnobl005 on 22 May 18 - No Cached
  • Booking Holdings Buys Activities Distribution Startup FareHarbor – Skift
    • rnobl005
      rnobl005 on 22 May 18
       
      Module 3: Networking (Rebecca Noble) I came across this story a few weeks ago and thought it made sense to post about this week as it has to do with e-commerce. Booking Holdings' recently purchased a start up called FareHarbor in what is speculated to be a $300 million deal. FareHarbor is a reservation system designed for tour operators to distribute and sell their products online. Booking Holdings used to be known as the Priceline Group - the company now owns Booking.com, Priceline, KAYAK, OpenTable, and a few other tourism related brands. The idea is that customers buying a hotel room in Paris who know they want to take a tour of the Eiffel Tower can package those two purchases together. This deal is evidence that travel corporations are making a big push to be full service agencies and e-commerce plays a big part in the ability to do so. The article cites a few other similar deals, specifically Expedia.com partnering with a restaurant reservation platform called, Reserve (reserve.com/about). It also talks about Airbnb's own tour offerings, which they call Experiences. There are many other companies similar to FareHarbor that allow tour operators to sell their products online, many of which specialize in a specific geographic region. As such we may see large corporations like Booking Holdings buy these smaller companies so they have tours in popular destinations worldwide.
  • Booking Holdings said Thursday that it will acquire U.S.-based, experiences booking-software provider FareHarbor.
  • The FareHarbor acquisition will help provide content to expand Booking.com‘s upselling of consumers on tours after the consumers have already bought another product from the online travel giant.
    • rnobl005
      rnobl005 on 22 May 18
       
      Booking Holdings will utilize the tour excursions supported by the FareHarbor software as an upsell when customers are purchasing other products on Booking.com.
  • ...6 more annotations...
  • The price tag could be relatively “hefty” — as in more than $300 million — speculated one source who is knowledgeable about the tours and activities sector.
    • rnobl005
      rnobl005 on 22 May 18
       
      $300 million is a HUGE price tag. I think this purchase is a significant statement on the importance of e-commerce in the tourism industry.
  • Both deals — FareHarbor and Reserve — accentuate an accelerated focus on in-destination activities, whether they are visiting a hot restaurant or tours and attractions.
    • rnobl005
      rnobl005 on 22 May 18
       
      Reserve is an e-commerce software system used for restaurant reservations. They recently made a deal to become the exclusive restaurant reservation provider for Expedia.com.
  • Airbnb officials recently said that they plan on being in 1,000 cities with their Experiences product by the end of this year, and they project profitability in Experiences by 2019.
    • rnobl005
      rnobl005 on 22 May 18
       
      In addition to offering local places to stay, Airbnb now offers tours, or what they call "Experiences." I've heard mixed reviews about this service. They spin it as touring the city you are in with a local guide. But that guide could legitimately mean any person off the street. Guides that lead tours and excursions through legitimate tour operating companies have way more experience and depending on the city they are in have to pass some sort of certification examine to lead tours.
  • The purchase denies TripAdvisor’s Experiences unit a chance to enhance its relationship with suppliers and to make the end-to-end technology experience more seamless between suppliers and consumers.
    • rnobl005
      rnobl005 on 22 May 18
       
      TripAdvisor is a competitor of Booking Holdings, so this deal can be seen (according to the author of the article) as a defensive tactic to control the market.
  • Notable players in B2B tech include Bokun, Musement, Once There, Palisis, Redeam, Regiondo, Rezdy, Rezgo, Tiqets, TourRadar, TrekkSoft, Trip.me, and Veltra.
    • rnobl005
      rnobl005 on 22 May 18
       
      This are all companies similar to FareHarbor that support tour operators in various parts of the world. The majority of Rezdy's tour inventory, for example, is in the Asia Pacific region. With so many individual companies offering similar services I can see large companies making a move towards purchasing smaller companies to expand their reach geographically.
  • FareHarbor debuted a predictive pricing platform powered by artificial intelligence to help operators select optimal rates for activities.
    • rnobl005
      rnobl005 on 22 May 18
       
      Having worked for a tour operator I can see why this is a super lucrative tool. Tour pricing adjusts seasonally based on when the destination is in peak season. Having AI tell you when to adjust the price on your product is a vast improvement operationally because you don't have to dedicate the time to monitoring sometimes thousands of tours by hand.
  • rnobl005 on 22 May 18
     
    Module 3: Networking (Rebecca Noble)
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Another Airline Follows Lufthansa And Adds GDS Fees - 0 views

www.travelmarketreport.com/...ws-Lufthansa-And-Adds-GDS-Fees #Lufthansa #ukraineinternationalairlines #hospitalitytechnology #GDS #gdsfees #travel
shared by sbarr011 on 04 Jun 18 - No Cached
  • “the overall business case is more positive than we thought,” he pointed to an uptick in ancillary sales through the direct channel.  “From what we hear in the industry and with the visible success of Lufthansa, I would be very surprised if others would not follow.”The global GDSs, including Amadeus, Sabre and Travelport, continue to strongly oppose Lufthansa’s strategy, saying that their platforms offer agencies and their clients the most choice of services.
  • Meanwhile, Lufthansa says it won’t change course on the booking-fee strategy, which is aimed both at reducing GDS costs, and encouraging agencies to use the airline’s direct-connect platform to buy tickets. 
  • But the Ukrainian flag carrier is also slapping a slew of new fees on all bookings made through a variety of channels, including third-party booking sites as well its own ticket offices – which will also be subject to the $9-per-segment fee.  Thus, the action appears to be designed to steer consumers to book directly on the airlines’ own website, rather than specifically targeting agencies.
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  • Like Lufthansa, which introduced a 16-euro fee on GDS bookings in the fall of 2015, Ukrainian argues that the fee is in response to what it calls the “growing fees of GDSs.”  
  • Any new fee can generate a backlash, and particularly for price-sensitive leisure travelers, could lead to booking away from a particular carrier. 
  • Lufthansa German Airlines’ CEO recently raised eyebrows in the industry by predicting other airlines would match its controversial fee on all bookings made through Global Distribution Systems. But since then, the only news on this front has been from a relatively small carrier, Ukraine International Airlines, which said it will impose a new $9 surcharge on GDS bookings at the end of April.  
  • sbarr011 on 04 Jun 18
     
    This article discusses Lufthansa airlines and Ukraine International Airlines who both now impose a surcharge on GDS bookings. The GDSs Amadeus, Sabre and Travelport disagree with this strategy and say that they offer the most choice of services and think that steering clients away from using GDSs to book travel is not a smart idea. In 2015, Lufthansa and its other airlines (which also includes Austrian, Brussels, Eurowings and Swiss airlines) implemented a 16-euro fee on all GDS bookings. Ukraine International Airlines (UIA) is a much smaller airline than Lufthansa, however, some analysts believe that this decision could prompt other airlines to do so as well. About one month ago, UIA imposed a $9 surcharge on GDS bookings. Some analysts believe that the new imposed fee will drive some customers, especially the price-sensitive leisure travelers, towards other airline carriers. In addition to implementing a surcharge on GDS bookings, UIA is also adding fees to any bookings made on third-party booking sites. The airline is trying to incentivize its travelers to book directly through their website and not go through any other channel. Lufthansa has had success with their strategy. The CEO stated the fee had a net-zero impact on their business, but there was a rise increase in sales through their direct channel.
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5 Future Ecommerce Trends of 2019 - Ecommerce Platforms - 0 views

ecommerce-platforms.com/...uture-ecommerce-trends-of-2019 ecommerce amazon online business
shared by snesbeth on 16 Sep 19 - No Cached
  • Companies embracing ecommerce marketing strategies are experiencing rapid growth.
  • ecommerce is replacing the need for in-store retail experiences.
  • Using personal online data
  • ...14 more annotations...
  • search queries, page visits, and purchase history, brands transform their online stores
  • consumers spend 48% more when their experience is personalized.
  • login to your Amazon account
  • recommended products based on your past purchases, ads tailored to your search history, and marketing copy speaking directly to you.
  • best serve the customer’s needs and interests.
  • showed 57 percent of online shoppers are comfortable with providing personal information to a brand, as long as it directly benefits their shopping experience.
  • robots will invade ecommerce stores. Well, robots such as chatbots and artificial intelligence (AI) designed to enhance a customer’s overall shopping experience.
  • chatbots can fulfill a number of customer service needs, from answering questions about a product to discussing a complaint.
  • even been projected that B2B ecommerce sales will increase worldwide to $6.6 trillion by 2020.
  • today’s technology lets us use virtual reality, 3D imaging, augmented reality, and more to interact with a product from the comfort of our laptop or smartphone.
  • cheesy infomercial has transformed into an immersive, 360-degree online shopping experience.
  • no technology can truly replace every detail of an in-store experience.
  • These brands open retail stores with less square footage and employees, but a more personalized and interactive in-store visit.
  • companies are creating ecommerce experiences within a retail store via digital kiosks.
  • snesbeth on 16 Sep 19
     
    This article was mainly about the growth of ecommerce businesses due to the fact that the world is changing into a more technological environment. It stated five trends that would begin to show up more as time goes on such as interactive chatbots on store websites to help with customer complaints and even answer questions about products. It also stated that physical stores are going bankrupt but will try to accommodate with the change by providing smaller and more intimate customer service experiences in store because even though the internet is great it still does not provide the entire customer service experience for customers most of the time.
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Revenue Management in Independent and Small Hotels | By Ahmed Mahmoud - Hospitality Net - 1 views

www.hospitalitynet.org/...4073694.html revenue management independent hotels
shared by dsada005 on 03 Feb 20 - No Cached
  • demand and occupan
  • As the hospitality industry is growing, not only in size, but also in terms of sophistication and expectations of return on investment (ROI), the scene has shifted from the more traditional dominance of independent privately owned small outlets to larger multinationals and multiple brand affiliations
  • Basically, revenue management means to dynamically adjust your hotel rates based upon
  • ...6 more annotations...
  • demand and occupan
  • While some big hotel chains or franchise enterprises may have the opportunity to hire a skilled and experienced revenue manager, or even a whole team, many smaller and independent properties need to assign this job to an existing employee
  • We live in the era of online sales, OTAs, meta search and increasing last-minute bookings, where the time period between making the reservation and the real stay is constantly shrinking
  • However, a certain amount of know-how is needed to truly leverage revenue opportunities (such as distribution channels, social media, technology) for independent hotels, since they refer to lack of resources and a limited budget to invest in high-end technology as major challenges associated with revenue management.
  • Most of China's luxury hotels are owned by foreign companies and managed by famous international hotel chains. They generally adopt identical revenue management systems developed by the chains
  • In the past, revenue management was a practice that only high-end, luxury properties implemented for two major reasons: first, it was hugely cost prohibitive, and second, it required the hotel to hire a revenue manager to execute the processes (or oversee the revenue management system RMS).
  • dsada005 on 03 Feb 20
     
    Revenue Management is a practice that all hotels should have adopted by now, even small independent hotels. Revenue management used to be practiced by only high-end hotels who could afford to have a single job position titled "revenue manager" however, technology has allowed us to see the benefit of having a dedicated revenue manager. Revenue management has allowed hotels to have higher profits than ever, by simply adjusting their prices based on demand. Smaller, independent hotels will typically give the general or front office manager this title, which is where they are making their mistake. Living in this era of online sales, we have to be aware that there can be a lot of missed revenue if we are not educated and practice proper revenue management. Other factors contribute to revenue management as well such as: distribution channels, social media, and technology.
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Benefits of a Cloud Based PMS. - Tuesday, 7th April 2015 at 4Hoteliers - 2 views

www.4hoteliers.com/...8962 technology Hospitality software hotel Mobile solution tech Business
shared by egeor015 on 29 May 17 - No Cached
  • egeor015 on 29 May 17
     
    Understand what can be beneficial for hotels when using a cloud based PMS system. This system has been developed to benefit smaller and larger properties in the and is affordable. The systems will no longer need or requires large IT departments and everything can accessed remotely and always be up to date.
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Choosing the right IT and cloud services provider post-Covid: A guide - Cloud Computing... - 1 views

cloudcomputing-news.net/...es-provider-post-covid-a-guide
shared by vanessavioli on 23 May 21 - No Cached
  • Now, as most economic indicators begin to trend positive, companies are once again ramping up their IT projects. Long term solutions are necessary at the scale required for sustained operations and cost effectiveness.
  • In this article, we look at three options – IT consulting firms, IT outsourcing companies, and cloud systems integrators
  • There’s also the reality that many of the larger consultancies really aren’t positioned to efficiently or cost effectively help organisations implement necessary IT strategies. Their areas of expertise lie in assurance services, taxation, management consulting, advisory, actuarial, corporate finance and legal services, to name a few.
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  • They may have the staff to take on something like a cloud migration or cloud-native application development project. But technology implementation is not a strategic part of their business, so they aren’t necessarily eager to take on these types of projects — particularly if they aren’t of a scale that would allow them to make a sizable profit.
  • They have to rely on proven, repeatable methodology to remain efficient — even if it’s at the expense of better project outcomes for their customers.
  • Companies that specialise in IT outsourcing aren’t faring much better than the big consultancies. While they may be more cost effective than a large professional services provider or consultancy, many potential clients are becoming hesitant about working with them.
  • That’s not to say there still isn’t a place for the large technology consulting firms or IT outsourcing companies. But for companies that want the flexibility, scalability and cost benefits that cloud services provide, working with a company specialising in cloud technologies – as a true, long-time strategic business partner, rather than just a point-in-time technical resource – may be the optimal solution.
  • A viable option may be to go with a mid-sized company that specialises in technology implementation — particularly in the areas of cloud migration and cloud-native app development.
  • Cloud systems integrators are able to be more innovative than larger companies that have no wiggle room for experimentation or exploring new methodologies.
  • These companies develop solutions that can meet current requirements and adapt as those new requirements emerge. For many, their work for a customer is just the beginning of a much longer partnership that will evolve to help that customer continually leverage cloud technologies to meet changing needs.
  • However, many of the cloud-centric companies have chosen to focus their efforts on specific platforms, such as Amazon Web Services (AWS) or Microsoft, enabling them to gain familiarity with and expertise in the many tools and services those particular platforms offer. They can effectively leverage those resources to help their customers implement targeted, effective solutions.
  • Like the large technology consulting and professional services companies, the IT outsourcing companies also tend to rely on standard processes that can be repeated over and over to keep costs down. There’s no room for innovation.
  • Pandemic or not, hiring a big-name IT consulting firm often comes with an equally big price tag. Forgoing work with these higher-priced companies or simply cancelling projects reduces expenditures.
    • vanessavioli
      vanessavioli on 25 May 21
       
      Cost is something that is a very serious part of any technological consideration by management. Will that investment be worth it in the long run and pay for itself. Smaller businesses cannot afford a misstep.
  • Few, if any, industries escaped the effects of the Covid-19 pandemic. Even in the technology sector, where change is a normal part of business, many professional services and technology consulting firms struggled to cope with the disruption.
    • vanessavioli
      vanessavioli on 25 May 21
       
      COVID-19 was/is the ultimate disruptor. It affected every single industry, but affected the hospitality industry in the most profound ways.
  • Yet another potential downside: larger firms tend to be less agile than their smaller counterparts. While they sell innovation to their customers, they are often too big and cumbersome to embrace the new ways of working and thinking that they promote on the consulting side.
    • vanessavioli
      vanessavioli on 25 May 21
       
      It is interesting that it actually takes larger businesses to adapt to new technology, however once again it must come down to cost. Revamping a large company technologically is extremely costly and a very long complicated project.
  • jspie001 on 23 May 21
     
    This article provides insight on three various types of IT providers and there methodologies. It definitely emphasizes the benefits of specialized companies that focus on cloud computing as their IT service and business model and their ability to b=continually adapt to the changing environment and their desire to create long term relationships. It also talks about how larger IT companies are more focused on strategy rather than implementation of systems. It also talks about how the larger IT companies are much more focused on their own profit than providing services to the client and how cheaper off shore IT companies basically provide the same services at a lesser quality
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How the cloud is disrupting the hospitality industry | Lightspeed HQ - 2 views

www.lightspeedhq.com/...isrupting-hospitality-industry
shared by teresaricks on 30 Aug 18 - No Cached
  • back in the 40
  • first hotel management system Hoteltype
  • n the 90s
  • ...25 more annotations...
  • first database management systems
  • The hospitality industry is at “a tipping point in terms of cloud adoption”, with hoteliers expected to invest 7 – 8% more in cloud technology over the next 2 to 3 years.
  • Cloud-based hotel management systems
  • hosted by the vendor’s server rather than the hotel’s
  • On-site hotel management software, managed by the hotel’s IT team, comes with considerable upfront, maintenance and running costs.
  • business can save 50% with cloud computing solutions
  • limitless flexibility to work with the vendors of their choice
  • cost of general operational and maintenance fees,
  • are part of the package and covered by the vendor
  • personalized experiences with the help of captured customer information
    • npate083
      npate083 on 08 Sep 19
       
      Cloud based services will also allow the hotel to enhance the guest experience. The customer information can be captured and be shared through multiple outlets in a building to ensure the guest is receiving the best service possible.
  • With traditional software, hoteliers are limited to standalone software packages
  • The reality is that with traditional hotel management software, adding and removing resources is difficult and hoteliers are essentially stuck with one system until the license expiry date
  • cloud-based hotel management systems are entirely scalable – they have an unlimited capacity to expand
  • One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider.
    • npate083
      npate083 on 08 Sep 19
       
      Cloud services allows the flexibility of using multiple vendors of your choice, as opposed to traditional software that did not offer that type of flexibility.
  • Cloud-based applications are offered as software as a service (SaaS)
    • npate083
      npate083 on 08 Sep 19
       
      Using cloud services will allow businesses to save on hardware installation cost as well as maintenance and running costs. According to this article, businesses can save 50% of their IT costs by switching to cloud services.
  • The hospitality industry is at “a tipping point in terms of cloud adoption”, with hoteliers expected to invest 7 – 8% more in cloud technology over the next 2 to 3 years.
  • Cloud-based hotel management systems – or, simply put, systems hosted by the vendor’s server rather than the hotel’s – give hoteliers a single, scalable system from which to manage every aspect of their hotel business.
  • A Frost & Sullivan study showed that business can save 50% with cloud computing solutions. The apparition of the cloud and its flexible pricing has slashed businesses’ hardware costs, making it possible for even hotels with small budgets to run an advanced management system.
  • SaaS hotel management systems are pay-as-you-go. Therefore, rather than having to pay a large sum for a long-term commitment, hoteliers can pay smaller amounts on a regular basis.
  • The cloud lets hoteliers record this data – their preferences, transactions and behavior – every time the customer interacts in some way with their hotel, such as ordering room service, eating in the hotel restaurant or even booking a day trip or spa session.They can then use this data to make suggestions based on the customer’s preferences and behavior.
  • Secondly, they enable you to provide guests with the convenience and seamless experience they expect, even before they step into the hotel reception. Armed with a cloud-based system, you can give your guests the convenience they now expect from a hotel stay, such as booking rooms on their mobile phones or accessing their room from an app, to name a few examples.
  • with traditional hotel management software, adding and removing resources is difficult and hoteliers are essentially stuck with one system until the license expiry date. You’re in a contract, with very little wiggle room.
  • Cloud-based software gives hoteliers a hotel management system that facilitates rather than restricts business operations. Unlike their on-site predecessors, cloud-based hotel management systems are entirely scalable – they have an unlimited capacity to expand. They give hoteliers the agility and freedom to add or remove resources in line with their growth and scale their hotel management systems to the services they offer.
  • One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider.For hoteliers, this capacity and the possibilities that it brings are revolutionary. They now have limitless flexibility to work with the vendors of their choice and can bundle applications together thereby creating a truly customized management suite that meets their needs.
  • Cloud-based technology gives hoteliers the key to run smart businesses that are in tune with modern-day travelers, and more profitable.
  • klint005 on 30 Aug 18
     
    This article speaks on how cloud systems are changing the hospitality system in a BIG way. Listed below, are how it is doing so successfully: Due to Cloud-based applications being offered by a vendor, there is no expensive hardware to install which makes it a reoccurring system for smaller hotels to be able to use such an advanced system. They allow guests to maneuver through their stay stress-free and giving them the convenience of not having to go down to the front desk to ask questions or make any food orders and these cloud systems record their behavior which allows the hotels to give them suggestions on where to go, what spa treatments to get and of course, what food to order. It also allows hotels to integrate software with various vendors unlike the traditional ones being used. With this, hoteliers can now have a customized management suite to meet all of their needs.
  • ...1 more comment...
  • Olivier on 27 Aug 19
     
    Cloud computing software basically allows hotels to build their own IT infrastructure. Cloud computing is expanding in the trends of hospitality software allowing hotelier to operate their hotel management system with just a computer and a web browser wherever they are on real time. In addition one of the main advantage is the ability to integrate other vendor's software into their own opening a seeming less opportunity to work with whoever they desire. Cloud computing allows a cost reduction on the IT department as well as a better connectivity with guest demands and expectations.
  • npate083 on 08 Sep 19
     
    This article summarizes the benefits of switching from a traditional software system to a cloud based system. Some of the benefits the article mentions are low costs, better guest experience, and more flexibility. The article highly suggests that in the next few years most hoteliers will be switching to a cloud based software system.
  • teresaricks on 25 Jan 21
     
    This article gives an in depth look at how cloud computing is enhancing the hospitality industry. It gives a variety of pros to cloud computing and compares cloud computing to traditional or older ways of using servers.
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Why good human resource management is vital for small hotels - Insights - 1 views

insights.ehotelier.com/...ment-is-vital-for-small-hotels
shared by gabybilk on 27 Nov 19 - No Cached
  • nternationally, there are thousands of small-medium sized hotels that are facing challenges relating to service quality aspects.
  • There is generally a worldwide view that the hotel and catering industry has a number of personnel related problems and poor employment practices and conditions, especially smaller hotels. Larger hotels have more advantage in human resource (HR) recruitment and development, because the higher level of remuneration and benefit that they can offer usually makes them the number one choice for highly competent and skilled staff.
  • Although small-sized hotels are faced with unfavorable conditions, they nevertheless have opportunities to grow, as their small size typically grants them a higher level of flexibility. Smaller organizations need to change HR practices compared to larger organizations because of the different workforce requirements and legalities.
  • ...1 more annotation...
  • Human Resource Management (HRM) is the function within an organization that focuses on the recruiting, managing, and providing direction for the people who work in the organization. Sadly, small hotels face many HR-related problems related to: the quality of staff, staff training and development, discipline, unattractive salaries and benefits, and the high levels of turnover of younger staff members. A small hotel’s survival may depend on its ability to recruit efficient, qualified people, while providing them with incentives so that they work at full capacity to maximize the property’s profits.
  • gabybilk on 27 Nov 19
     
    The human resource department is a vital section of the hotel industry. Human resources is everything involve the companies employees. From how employees get treated, to payroll, to healthcare benefits, to providing information, system help and more. It is crucial for a hotel to have a strong human resource department to maintain a stable staff. Sometimes, however, small hotels may neglect the HRM department believing its not important compared to other departments. HRM is an investment That can lead to business sustainability and success, since staff members are the most precious resource that a service sector firm has.
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How Technology Is Upending the Meetings Industry - Skift - 1 views

skift.com/...upending-the-meetings-industry technology events mobile applications
shared by Carolina Ferrer on 10 Oct 14 - No Cached
  • The discussion revolving around event technology in destination meetings has exploded in the last year among hotels and tourism bureaus trying to come to grips with the exponential growth in demand for event tech and the onslaught of new tech providers.
  • many travel suppliers are adapting quickly to the need for more fluid and dynamic meeting design integrating new forms of technology and digital communications at every level.
  • “These technologies provide planners with greater opportunities to increase engagement and generate and capture real-time feedback, while attendees can gain a richer and more connected experience throughout the event life cycle,” said Issa Jouaneh, VP and general manager of American Express Meetings & Events
  • ...1 more annotation...
  • An event app is basically like a dedicated social network and appointment calendar for the community of participants at a specific meeting. They can be as simple or as complex as a meeting planner wishes, with pricing to develop them ranging from a few hundred to tens of thousands of dollars.
  • Carolina Ferrer on 10 Oct 14
     
    This article goes into great detail about how technology is growing within the hotel and tourism industry. The VP of American Express Meeting and Events states that new technologies are providing event planners with much more opportunities to increase participant engagement, obtain feedback and get more connected. The article also dives into the fact that event planners notice that new technology may be a distraction to people who are not accustomed to it. A fun fact I found about this article that event mobile applications can be customized to range up to thousands of dollars to develop and maintain. It seems that meeting applications are working well with larger events as opposed to smaller sized meetings.
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How hotel chains are tackling the cybersecurity challenge - 1 views

techhq.com/...ng-the-cybersecurity-challenge Technology hospitality hotel software
shared by cjdearmas on 14 Mar 20 - No Cached
  • With customers getting increasingly tech-savvy and looking for better deals, smarter platforms, and intelligent options when traveling, the hospitality industry is struggling to protect margins.
  • As a result, the industry is undergoing a period of consolidation.
  • This is exactly how Marriott International became the world’s largest hotel chain — it acquired Starwood Hotels & Resorts Worldwide for US$13.6 billion.
  • ...8 more annotations...
  • However, at the time, due diligence failed to discover that Starwood had fallen victim to a data breach prior to the deal which exposed customer data of 500 million guests and subjected the hotel to penalties from regulatory authorities.
  • For those in the hospitality industry, looking to acquire properties or not, cybersecurity should be something to pay attention to — after all, the risks of not defending against cyberattacks could be catastrophic with regulators tightening the noose on those that fail.
  • The incident, of course, hasn’t dampened spirits at Marriott.
  • “The hotel industry is at risk of attacks, such as malware and ransomware, where criminals try to either steal data or exploit organizations for a pay-off. The majority of these threats come through over email, often in malicious links.
  • Given Marriott’s size and cash reserves, it was able to weather the hit it took in the stock market, compensate (loyal) customers, and cough up the fines levied on it. Others might not.
    • tcale003
      tcale003 on 19 Jun 20
       
      When Mariott bought other smaller hotels and added them to their inventory, they were not careful about their cyber-security and there was a data breach. The hotel industry is at risk of being attacked by things such as malware and ransomeware. Hotels need to pay attention to Cyber-security or risk having criminals steal valuable information.
  • Hotels house banks of sensitive
  • Hotels house banks of sensitive
  • rfahi001 on 14 Mar 20
     
    email security is a good defense against cyberthreats in the hospitality space because it not only helps fend off attacks but also sensitizes staff to risks in cyberspace and provides them with basic awareness and education.
  • anonymous on 18 Mar 20
     
    Mariott learned the hard way about the importance of cyber security! By inquiring a hotel for their boutique hotel line, it wasn't until after the fact that they realized that the hotel had been hit by a huge data breach in their system. Luckily, Marriott has the resources and reputation to deal with the issue. But a lot of these smaller hotels do not, so the damage to them could be catastrophic.
  • cjdearmas on 20 Jul 20
     
    "The hotel industry is at risk of attacks, such as malware and ransomware, where criminals try to either steal data or exploit organizations" Majority of threats come through over email, often in malicious links. deploying email security is a good defense against cyberthreats in the hospitality space because it helps fend off attacks.
65More

19 Event Trends You Need to Know for 2020 | Social Tables - 0 views

www.socialtables.com/...event-trends hospitality
shared by cleon087 on 09 Oct 19 - No Cached
  • Planners should adjust budgets to a
  • nticipate higher rates, and book event space as early as possible.
  • This year’s mantra is “book now!” The longer you wait, the more you’ll pay. Or even worse, you won’t find a viable space for your event.
  • ...52 more annotations...
  • Planners will try to book events further in advance. This leaves hotels and venues in a pickle: Taking early bookings could mean missing out on higher-value events later.To avoid missing out on revenue, hotels and venues need to segment business intelligently. That way, you can avoid the pitfalls of traditional lead-scoring biases that hurt RFP management.
  • In 2020, brands will invest in events as a marketing channel. In fact, in a recent event marketing survey, 52% of respondents said that event marketing drove more business value than other marketing channels. (Only 8% said it drove less business.)
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
  • Large, minimalist spaces with easily accessible bars are the perfect recipe for a networking event. Venues like this can use the networking angle to promote event space to corporate clients.
  • These attendees blend the worlds of business and leisure. It’s given rise to a new, multi-generational segment that drives destination decisions. (See: our Hotel Market Segmentation Guide for more on this.)
  • Attendees want more control over the event agenda. In fact, 96% of the Social Tables audience believe events are expected to be more personalized than ever.
  • 16. Sustainability will be center stage at events.
  • For proposals, try showcasing multiple event-specific variations. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique.
  • According to Billboard, there over 800 annual music festivals in the U.S. alone, and they attract 32 million attendees in total. 14 million of those attendees are (surprise, surprise) millennials.
  • At smaller levels, adding performances to the agenda can go a long way in engaging attendees. However, for larger events, creating a festival-like atmosphere requires access to a variety of spaces that are exclusive to one group.
  • A bigger focus on wellness could revolutionize F&B — replacing beef with the proverbial Brussels sprout.
  • While you don’t need to offer 11 choices for every hour, you can empower attendees to mold the event to meet their individual needs.
  • Sustainability initiatives are your chance to make a positive impact while painting your brand in an equally positive light.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • Industry Performance TrendsAttendee Experience TrendsMeeting Destination TrendsEvent Technology TrendsMeeting Design Trends
  • Demand will continue to outpace supply
  • be dynamic, you have to be flexible, and–above all–you have to be in tune with attendee desires.
    • cleon087
      cleon087 on 27 Jul 20
       
      This takes a special person and not everyone can so this.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • predicts 5-10% growth in demand. At the same time, the development pipeline is slowing.
  • It’s also the spontaneous conversations that come with serendipitous networking.
    • cleon087
      cleon087 on 27 Jul 20
       
      It's important to be connected because that is what sets you apart.
  • nticipate higher rates, and book event space as early as possible.
    • cleon087
      cleon087 on 27 Jul 20
       
      Rates constantly vary and it is important to be up to date and book ahead of time.
  • At the same time, face-to-face time takes a hit — making it a more treasured commodity in our modern world.
  • redict it’ll grow about 2.41% in North America. CWT expects an even higher hike of 3.7%.
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
    • cleon087
      cleon087 on 27 Jul 20
       
      I like this idea because it makes people talk to each other and not be seating all the time.
  • Why? Well, take the speed of your current 4G LTE smartphone internet and multiply it by 1,000. (Think: putting the Millenium Falcon into hyperdrive.)
  • For events — especially large-scale events — sustainable initiatives are now the expectation.
  • Fast, reliable WiFi will soon become the norm, opening up new engagement opportunities and nontraditional venues for events.
  • “I think many hoteliers will be unhappy with the significant investments they are making now into cabling that will become obsolete just as soon as 5G launches.”
  • Apps present an opportunity for personalization and engagement at each stage of the event lifecycle.
  • Hotels and venues are developing sophisticated apps that enhance the in-venue experience. Whether it’s Wembley Stadium’s virtual tour guide or Marriott’s sophisticated in-app chatbot functionality, branded apps are adding value in multiple ways:
  • everage lobbies, rooftops, and other communal areas for networking events.
    • cleon087
      cleon087 on 27 Jul 20
       
      Depending on the type of the event, is what makes you decide what to highlight about the space or not.
  • Because today, 86% of consumers expect companies to act on social and environmental issues — and they’re more than ready to vote with their dollars.
  • 0% of event planners reported that their jobs require more experience creation than just 2-5 years ago
  • Content:
  • Destination
  • Technology:
  • 90% of respondents stated that event security should still be a top priority for the industry.
  • That could mean avoiding coastal destinations during hurricane season or avoiding certain areas of the city to ensure safety outside of event hours.
  • . Event diagramming software can help in this regard by allowing venues and planners to collaborate on a single source of truth
  • Security is a significant value add and a key selling point in initial communications.
  • you’re providing any personnel, such as security, custodians, and administrators.
    • cleon087
      cleon087 on 27 Jul 20
       
      It is also important to put this in your contracts and to initially discuss it as well.
  • ess furniture, fewer seats, smaller portions, less irrelevant decor… you get the picture. A
  • reate a step-by-step safety checklist for execution during on-site setup, and another safety checklist for the day of the event.
  • Less is more when it comes to the material.
  • It’s a movement that stands in direct opposition to the gaudy ballrooms of old
  • Have evacuation plan
  • c, open floor plans that make minimalism a possibility.
  • lassic combinations of whites and greys
  • ewer seats means more mingling.
  • lutter-free to promote a clean, open feel that keeps the focus on content.
  • Hotels, however, may find themselves scrambling to reinvent their event spaces. It could be time to rethink these spaces — along with lobbies and other communal spaces that set the aesthetic tone for the hotel at large
  • Larger chains should look to boutique hotels, which create visual identities that are often more closely aligned with the appeal that nontraditional venues offer.
  • aflor094 on 09 Oct 19
     
    The article talks about major trends in tourism events, ranging from green initiatives through F&B to the 2nd largest reason people go to events is networking opportunities and providing quiet areas where people can network in is a good idea. More events are being planned so it is necessary to book event venues early.
  • ...1 more comment...
  • gabybilk on 07 Nov 19
     
    According to the article, in 2020 event planners will have to be more alert and ready. The need for events and meetings is growing rapidly. Due to this, planners need to be more alert and ready to book group event spaces. It would be wise to increase rates to guarantee a profit out of it. Apart from this, planners would need to book months in advance to guarantee a good spot and a decent rate. Planners now need to be open to networking and face-to-face meetings to be able to get good rates, meet more clients, and find good venues to use. A new trend occurring is how people now want their trips or days to be planned out to every detail. Event planners need to be aware to book accordingly and create am agenda for their clients.
  • hectorpachon on 26 Mar 20
     
    Like everything nowadays is evolving, also the meetings are evolving in order to stay trendy and appealing for consumers. Meetings are growing exponentially YOY at a rate of between 5-10% according to the prestigious CWT meetings and events company for 2020 (without counting coronavirus). The reality is that the meetings industry also needs to evolve in order to stay in business with the new trends, clientele and times. This list provides 19 trends that every event planner needs to consider to make their event a success, including but not limited to the new demographics in the world (millenials).
  • cleon087 on 27 Jul 20
     
    This article is about 19 event trends that event planners should be informed about. People are expecting different things from events that in the past years where not expected. Trends have changed, for example, it is a trend now to have minimalistic events instead of gaudy ones. Now people also expect creativity out of the event and to have a unique event. People also care about security of the event and fast WI-fi. All these trends are important to know and will continue changing with the years.
7More

What Have Hotels Done on Cybersecurity Since the Marriott Hack? - Skift - 0 views

skift.com/...curity-since-the-marriott-hack
shared by mmilian on 22 Jun 20 - No Cached
  • Faced with the possibility of such intrusions, hotels are now turning to outside companies to protect their customers’ data
  • Hilton in 2017 had to pay $700,000 to New York and Vermont to resolve two data breaches that resulted in more than 363,000 credit card numbers being compromised.
  • California law that is intended to protect consumers from having their data sold without their consent or knowledge. The law was passed in 2018 after Cambridge Analytica got access to private information from Facebook. The California Consumer Privacy Act goes into effect Jan. 1.
  • ...3 more annotations...
  • “Companies are still struggling somewhat in finding a budget for this effort,” she said. “It’s not something that many businesses want to spend money on. Compliance is pretty thankless.”
  • Hyatt Hotels earlier this year launched a “public bug bounty” program with cybersecurity company HackerOne that allows ethical hackers to test its websites and mobile apps for vulnerabilities.
  • Joe Saracino, CEO of Cino, said that the hotel industry is starting to be more proactive to prevent more breaches.
  • mmilian on 22 Jun 20
     
    This article talks about Marriott's data breach. It talks about what other companies that have also been affected are doing. California has passed an act that protects guest information. The new law is a bit challenging for smaller businesses that dont typically have any IT onsite.
15More

Party, event planners lose business over coronavirus pandemic - 0 views

www.usatoday.com/...5024152002 loss event future pandemic
shared by tcale003 on 25 Mar 20 - No Cached
  • Natasha Miller expected her San Francisco event planning company to organize more than 600 events this year, basking in the glory of previous corporate parties planned for corporations such as Google and Yelp.
  • As more cases of coronavirus are confirmed globally, Entire Productions feels the crimp caused by the outbreak as her clients are “pulling the plug” on contracts.
  • four to six more weeks of cancellations.
  • ...11 more annotations...
  • organizers are canceling or postponing events throughout the country because of the outbreak of COVID-19.
  • which has 10 full-time employees, suffered a loss of more than $15,000 in the past month alone.
  • Smaller-scale event planners also feel a high level of uncertainty.
  • “None of this is going to allow us to make up for the lost revenue and growth,” she said. 
  • “My prediction is that my business will make 50% less of what it expected to do, if not less.”
  • 'No Income at all for this month'
  • The event planning business generates $325 billion of direct spending in the USA and helps support more than 5.9 million jobs with $249 billion of labor income, according to an Oxford Economics and Events Industry Council study in 2018. 
    • tcale003
      tcale003 on 25 Jun 20
       
      An event company in San Francisco was planning over 600 events this year. As the Covid-19 pandemic has spread globally, many clients have canceled or postponed their events. Organizers are predicting that their businesses will make 50% less than what is expected if not less.
  • organizers are canceling or postponing events throughout the country because of the outbreak of COVID-19.
  • “My prediction is that my business will make 50% less of what it expected to do, if not less.”
  • which has 10 full-time employees, suffered a loss of more than $15,000 in the past month alone.
  • anonymous on 25 Mar 20
     
    With Covid-19 crippling businesses everywhere, event planning companies are no exception. With gatherings more than 10 people, being postponed or cancelled, most events and concerts have been cancelled. With contracts, deposits paid for, and purchased tickets, event planners are struggling to stay afloat.
4More

Eventbrite CEO: Don't Discount the Revenue You Can Generate From Virtual Events - 0 views

www.eventmanagerblog.com/julia-hartz-eventbrite-covid ceo discount revenue events
shared by mmilian on 26 Jun 20 - No Cached
  • Eventbrite, like most companies in the event industry, has felt the catastrophic wave of event cancellations for coronavirus crisis. In this year's first quarter, the company posted a $146M loss.
  • Small, in-person events are the events happening today
  • only a small proportion of virtual events are paid, but they are happening more frequently.
  • mmilian on 26 Jun 20
     
    This a article about the events industry. The CEO of eventbrite.com was in this article, she gives insights on what she sees is happening with events. Right now, the biggest focus is smaller, more intimate events.
13More

How Can Small Hotels Work With Global Distribution Systems (GDS)? - 0 views

www.littlehotelier.com/...lobal-distribution-systems-gds hotels distribution technology
shared by anonymous on 25 May 20 - No Cached
  • In the distribution landscape, Global Distribution Systems (GDS) are just one of the many players involved in selling your rooms to a world of travelers.
  • What is a global distribution system (GDS)? In simple terms, a GDS acts as a middle-man that connects your small hotel to a network of travel agency professions.
  • You connect to the GDS, giving you access to all of the travel agents your GDS is connected with. Those travel agents then sell your rooms to their customers (a mix of corporates and leisure travelers), and any bookings made are automatic.
  • ...9 more annotations...
  • The GDS world leaders are Amadeus, Galileo, Sabre, Travelport and Worldspan.
  • Retail model This is the traditional model,
  • Whoever sells your room earns a standard commission. Your guest pays you, then you pay your agent.
  • This is the default model used upon connecting with a GDS.
  • Merchant model This model applies to third party service providers that connect you to retail travel agents (by integrating with a GDS) and online travel agents.
  • An OTA sells rooms on your behalf, allowing your guests to find and select your hotel, check your availability, and make a booking.
  • When you do create an agreement with them, the OTAs improve your listing, pay you directly (removing the hassle of credit card transactions), give you the guest’s contact information, and give you the option to run promotions with them.
  • Opaque model In this model, your guests don’t know they’re staying at your specific property until after they’ve made the booking.
  • Small accommodation providers can benefit greatly from using a GDS to connect to retail travel agents and corporate buyers.
  • anonymous on 25 May 20
     
    A global distribution system, or GDS, helps hotels sell rooms to travelers. A global distribution system helps smaller hotels connect to several different travel agencies. GDS allows travel agents to sell rooms to customers. There are three models: the retail model, the merchant model, and the opaque model. The retail model is the most traditional model. The travel agent would get a commission from the sell. The guest would pay the hotel and then the hotel would pay the agent.
8More

Hospitality tech provider Jurny raises $9.5M | PhocusWire - 0 views

www.phocuswire.com/vider-jurny-raises-9-5-million Hospitality Hotel Travel Technology
shared by bruss031 on 10 Oct 21 - No Cached
  • Los Angeles-based hospitality technology startup Jurny has raised $9.5 million in a round led by Mucker Capital, bringing its total raised to date to $12.45 million.
  • Founded in June 2020, Jurny provides SaaS and hardware solutions for independent hotels and vacation and short-term rental properties. 
  • Jurny Virtual also offers a virtual concierge, access control, guest screening, review management, accounting and 24/7 inquiry support.
  • ...4 more annotations...
  • “Our mission is to help small- to medium-sized operators and hotel owners access a premium ecosystem that offers the benefit of economies of scale, not yet available to even some of the world’s largest hotel chains,
  • “Jurny Virtual is revolutionizing the industry by providing a premier service at a much lower cost
  • Jurny says it has more than doubled the number of units using its platform, with 635 unites in eight cities
  • on average, a 20% increase in revenue, 50% decrease in overhead costs and 2x net operating income (NOI) within the first 30 days of implementation
  • bruss031 on 10 Oct 21
     
    The 2020 created SaaS platform Jurny has raised another 9.5 million dollars to help expand globally and reach more small-medium sized properties looking for enterprise level solutions. The technology comes at a much less significant cost than many competitors already existent in the space and continues to prove why smaller sized properties should consider the software. Many operators are seeing an average 20% increase in revenue and 2x NOI within the first 30 days of implementation.
4More

The disruptive mobile wallet in the hospitality industry: An extended mobile technology... - 1 views

diigo.com/0nstaq
shared by naxiang2001 on 14 Mar 22 - No Cached
  • Just like a physical wallet, a m-wallet can store credit card numbers, electronic cash, owner identity, information of contact, billing or shipping details and other information
  • Also, owing to the COVID-19 pandemic that demands everyone to practice a “new normal”, m-wallet is encouraged over cash in making payments to avoid infection [
  • . Under this sampling technique and similar to the past literature on m-payment, only participants who have used a m-wallet in the past 12 months were selected
  • naxiang2001 on 14 Mar 22
     
    This paper discusses the increasing usage of the mobile wallet in restaurants and how this technology is changing how restaurants operate. The main disruption the mobile wallet is causing are challenges for smaller restaurants to remain competitive without offering mobile payment options. Larger franchises have easier access to funds necessary to make the switch while smaller operations struggle to fund needed technological upgrades. In addition to this, while many find offering mobile payment options to be a competitive advantage, this paper has shown that people rarely exclusively use mobile payment methods as most continue to also use physical cards and even cash. This makes it difficult for many managers to justify the expenditure on mobile payment systems because while lacking them may make your competitors that do more appealing, acquiring mobile payment methods may not actually increase your customer base at all.
6More

GDS Technology : Overview, Pros Cons and the Future Ahead - 0 views

www.slideshare.net/...gds-technology hospitality software tech travel technology
shared by chadidscha on 31 Jan 22 - No Cached
  • If you want to gain better marketing exposure without shelling out for additional marketing costs, investing in a GDS is a wise decision. The system places your property in front of numerous clients without dipping into your marketing budget
  • - GDS also reap the benefit of reaching untapped segments for your property.
  • Another perk that comes with a GDS is the ability to update product information in real time.
  • ...2 more annotations...
  • As the industry becomes more collaborative and more inclusive, so does the technology. Some GDS firms are recognizing the need to include non-GDS, independent hotels in their searches in order to offer a better range of choices.
  • In addition to the positive economic outlook, the technology of GDS itself is proving to be a powerfully tool. With greater reach and increased visibility, GDSs make the jobs of agents easier, and in an information- based industry, ease of work is a high selling point. The GDS will have many more obstacles to face in its evolution, but the future looks bright for this inclusive booking software.
  • chadidscha on 31 Jan 22
     
    The article discusses the pros and cons of the GDS. It also addresses the role it plays for helping smaller businesses in standing out to a large group of potential customers. Furthermore, the GDS has gone through many changes since the 1970's, but it is still thriving and overcoming new obstacles today.
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