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Olivier

Hospitality Technology - Three Ways the Hospitality Industry Can Reduce Waste | LIFE FO... - 3 views

  • 25 percent of all food passing through kitchens gets thrown out
  • Set real benchmarks to achieve goals.
  • leak detection systems are installed in only 21 percent of hotel properties
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  • The average person in the U.S. generates more than 4 pounds of waste per day
  • understand where their waste comes from
  • Capturing qualitative and quantitative waste data from waste bills, and the trash itself, enables hotels to build a business case for waste reduction, identify new opportunities for recycling and food waste programs, and target org-wide training programs to maximize diversion
  • recycling containers are still uncommon in guestrooms
  • identify trends and targets to focus on by geographic region, site function, or department
  • Waste can fluctuate due to the economy, opening or closing locations, and changes in packaging, so measuring tons of waste generated against a specific metric, such as items sold or people served, can be much more effective.
  • Know the local landscape.
  • adjust best practices around local regulations and recycling and composting programs
  • Data is the key to turning a sustainability dream into reality – to thinking strategically about both financial and environmental costs and embracing a holistic approach to waste reduction.
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    Waste management is a real concern nowadays especially in the hospitality industry whcih is facing waste in many different department within their walls. The Dumpster dive for data, the setting of real benchmarks and the understanding of the local landscape are 3 major ways on how an Hotel can reduce their waste.
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    Interesting article. Waste management is a concern. This problem needs a solution, by collecting data will show hotels where the changes need to be made. These are practices that need to be in place to be beneficial for our environment. By placing recycling containers in guests rooms may be beneficial, having them on housekeeping carts could be another avenue to explore. Different solutions will need to be made for all aspects of the hotel. In my opinion, I believe there will be practices in place that will help reduce hotel waste and improve our environment.
anonymous

Ways Hotels Can Implementing Sustainable Practices, Tech to Attract Eco Travelers | Hos... - 0 views

  • These eco-travelers can practice several types of tourism: ecotourism, which is more focused on being close to fragile/undisturbed natural areas, ecological conservation and the use of local resources; and sustainable tourism, which is a much broader term that implies traveling with the intent to provide minimal impact on the environment.
  • There are three sectors to take into consideration when arranging a sustainable vacation: the destination, flights, and accommodations.
    • anonymous
       
      Destination. Flight. Accommodations. Taking these three things into consideration when planning your next trip can really help you become more environmentally aware.
  • occupancy sensors and LED lighting
    • anonymous
       
      Occupancy sensors & LED lights These would reduce their cost of electricity by a lot because instead of having their lights on at all times these would just activate when they sense someone in the room.
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  • Many hotels are catching on and beginning to adapt this trend by implementing sustainable practices
    • anonymous
       
      Hotels located in places that are critically endangered environmentally, are trying to adapt more sustainable ways of operating so save the ecosystem and preserve it.
  • Often times, hotels will begin by starting small and gradually installing larger protocols
  • High efficiency lighting
  • Low-flow toilets, faucets and shower heads
    • anonymous
       
      Low-flow technology A great way to reduce the amount of water used by toilets, faucets and shower heads.
  • Eco-Friendly heating and energy
  • employ a building energy management system
  • The biggest trend in sustainable tourism is the rise in environmentally conscious hotels.
    • anonymous
       
      Everyday more hotels are aiming at going green. In another recent article I read, Marriott is trying to get rid of their single use plastic shampoo/conditioner bottles and replace them with more permanent ones that they won't need to throw away after every guest uses them.
  • Low-flow water
  • smart thermostats
  • Green appliances
  • that will not only reduce energy, but will actually produce it
    • anonymous
       
      Sustainable Equipment A solution to the carbon emissions problem. These machines are power by the person who is using them by allowing them to harness the energy need to use the machines.
  • green appliances that use about 30% less energy and water needed to run a traditional appliance
  • Green fitness
  • Implementing these types of sustainable practices not only helps hotels in a social sense, but ultimately helps to attract a whole demographic of eco travelers looking to minimize their environmental impact while on vacation
  • sustainable equipment
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    The article discusses the ways hotels can become more sustainable for the environment by using green technology which will reduce energy and cut down water usage.
llaff002

HR Software for the Hospitality Sector | Advance Systems Ireland - 0 views

  • By using HR software, not only will you increase efficiency, you tend to improve your customer service as well. The benefits of a quality software for human resources management extend beyond your workforce.
  • What are the main benefits of using HR software?  It can help reduce administrative costs and improve the efficiency of your HR department. Human resources software is designed to simplify the common tasks that HR members often deal with. This includes the time-consuming tasks of handling payroll and dealing with employee scheduling.
  • The bottom line is that HR software is capable of boosting efficiency and simplifying the way you handle payroll and scheduling requests.
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  • After implementing an HR management solution, Royal Marine Hotel experienced some major changes in their daily operations. Managers were able to access reports that allowed them to better forecast their workload for upcoming schedules. They were able to reduce shift overages and cut down on wasted labour. This reduced salary bills and gave managers a way to monitor problems in scheduling and come up with solutions quickly.
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    In the hospitality industry, HRIS not only can increase efficiency but also can improve customer service. There are lots of benefits for the hotel. Using HRIS can extend beyond the workforce. Hotel place this software to solve lots of problems. It also can help reduce administrative costs and improve the efficiency of the HR department. This includes the time-consuming tasks of handling salary and dealing with employee scheduling. Employees can check their own payroll by HRIS. If employees don't satisfy their schedule they can email leader directly. This HRIS can reduce lots of procedures that you want to contact someone. Customer service is an integral part of the hospitality sector. By increasing the efficiency and morale of the workforce, people can directly improve the ability to deliver exceptional customer service.
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    This article looks at the reasons a property should entertain the idea of using HR software and why? Most managers do not understand all of the functionalities of the software and how it increases efficiency while also providing efficiencies that are not strictly payroll centered. The article also noted that manual processes slow production and efficiency, thus HR software saves time, which equals cost savings.
tjcamino

Know the advantages of using Event Management Software - eRegNow.com - 0 views

  • Know the advantages of using Event Management Software An event management tool is a wonderful way of m
  • anagi
  • ng the events successfully.
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  • top priority for any modern day event planner.
  • help you to manage your tool in an expert manner
  • Positively Impacts the Work Flow:
  • boring paper works as you need not require that any more once you have the event planning software.
  • Reduced cost:
  • apphelps inmanaging your data/ task
  • not require to keep too many employees
  • increasing the ROI of the company. 
  • Export Report with Ease:
  • create/ extract reports and hence you can make use of this to send client reports, analytics, registration, ticketing, scheduling as well as surveys.
  • helps to ease the stress of planning an event. With the increasing popularity of social networks, events are becoming popular.
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    This article talks about the advantages of using an event management software and how the tool help managing the event successfully. This software is priority to the modern day event planner with an expert manner. Positively Impact the work flow cutting down on the boring paper work. Software will help time by cutting down all the time you would spend in organizational work reduced workload. Event software will reduce cost by inmanaging you data and task allowing you to have less employees and increasing ROI for the company. Have a good software will allow you to export reports with ease like client reports, analytics, registration, ticketing, scheduling as well as surveys. This will help ease the stress of the company and allow managers to focus on increasing revenues and getting new business.
kdibe001

New HVAC Hotel and Apartment Technology Obtains Large EPAct Tax Incentives - Energy Tax... - 1 views

  • New HVAC technology called VRV (Variable Refrigerant Volume system), also known as VRF (Variable Refrigerant Flow), is substantially reducing hotel and apartment building energy expenses. This new technology began to mainstream into the U.S. market after the enactment of the Energy Policy Act and is now being widely recommended by the architecture, engineering, and HVAC industries.
  • there are tax deductions of up to $0.60 per square foot for each of the three major building subsystems: lighting, HVAC (heating, ventilating, and air conditioning), and the building envelope.
  • VRF/VRV is an air conditioning system most efficient for commercial buildings because of the ability to individualize control for different zones/rooms, whereas conventional systems condition a building as a whole. The system is very beneficial for buildings with varying cooling needs and different zones.
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  • Often hotel investment groups own multiple properties so if they are pleased with VRF/VRV technology incentives, they will replicate it across their hotel portfolio.
  • For both hotels and apartments building HVAC is the largest energy cost item. VRF/VRV’s will annually reduce total energy costs for these two markets by at least 20% and may reduce current building energy cost by as much as 40%
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    The obvious initial measure hotels take to reduce energy cost and become more "green" are by replacing lights bulbs with LED, switching to paperless options, and other small tasks. The most cost efficient though is the conversion of their central air conditioner and heater, as this makes up a large percentage of costs for the hotel, which is also a burden on the environment due to the excess use of gas and electric to power the system. The new Energy Policy Act that was put into effect helps hotel not only save on long-term costs in the HVAC department, but also get a tax credit. This credit can range from $0.60 to $1.80 per square footage of the hotel. This is helping to encourage hotels to make the switch. This type of technology allows the air to be controlled by different zones in the hotel, which can be each individual room, floor, or however the hotel sets it up. This also prevents the air constantly running in the hotel room when it is unoccupied by hotel guests.
markh283

Four Benefits of a Reservation System for Your Hotel - 0 views

  • An online reservation system is a must-have for hotels these days.
  • 1. A reservation system saves time and cuts costs.
  • 2. It automates the booking process.
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  • 3. It reduces errors.
  • 4. A reservation system increases customer satisfaction.
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    This article describes the following four ways that an online reservation system helps a hotel: (1) it saves time and reduces costs; (2) it helps to automate the booking process; (3) it reduces errors that might occur without such a system; and (4) it helps to increase customer satisfaction. In sum, this type of system is very beneficial for a hotel.
anonymous

Hotels Remain a Prime Target for Hackers - Security Boulevard - 0 views

  • Two years ago, in its “Hotels Outlook Report 2018-2022,” PWC found that hotels are a favorite target for hackers, with the hospitality industry having the second-highest breach numbers after the retail sector
  • . The same report found that 74% of hotels lacked breach protection
  • In 2018, hackers attempted to access Marriott International’s Starwood Hotels & Resorts Worldwide guest reservation database. In the same year, the Radisson Hotel Group identified a breach affecting Radisson Rewards members
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  • These breaches can also be costly, with the UK’s Information Commissioner’s Office (ICO) fining Marriott $23.8 million for the Starwood breach.
  • Today, close to 50% of all bookings happen through online travel agencies or online channels, with the share of offline bookings dropping every year.
  • For hotels, the information is exchanged between the payment gateway, the OTA, the intermediary and its central reservations system (CRS
  • These multiple data exchanges among partners leave the data that much more susceptible to breaches
  • , as not all providers have the same security standards.
  • First, they should reduce the temptation to focus on standalone point solutions
  • Instead, they should look at technology providers that help in securing the entire data value chain by focusing on having a security framework that stops data from moving outside of the country (which is where it is typically misused
  • Second, hotels should know the storage practices and policies of all providers, insisting on a zero percent storage rate to reduce the chance of personal data getting expos
  • Similarly, hotels should make sure that partners do not store any credit card information locally, which will reduce the risk of exposure
  • lso, with most companies using some form of cloud infrastructure, hotels should know the structure used by any partner (private, hybrid, public) as well as what protections are in place
  • They will also be taking an important step in protecting their brand identity, as brand will be essential as the recovery from the COVID-19 fallout continues
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    This article points out that hotels are still a huge target for hackers. Hotels need to make sure they reduce the temptation on standalone point solutions. Hotels should focus on having a security framework that stops data from moving outside of he country. To limit hacking as well, hotels should not store information locally. It was surprising to read that 74% of hotels lacked breach protection.
anonymous

Hospitality Industry is Stronger With Strong Facility Management Software - 0 views

  • When working with the right facility software solution in the hospitality industry, facility managers likely discover multiple ways the software helps to prioritize work order responsibilities.
  • One challenge is the ability to prioritize and manage the simplest of work order tasking goals.
  • need to be ready to face challenges
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  • it’s vital not to minimize the crucial importance of investing in the ideal software, including property management software which can streamline processes, reduce maintenance expenses and even reduce costs associated with loss of consumer confidence when routine maintenance needs are not met with timely expectations of the patrons or guests.
  • Reducing the carbon footprint, managing emergency preparedness and everyday functions are all issues quickly addressed with the right software solutions.
  • Operate your restaurant or bar more efficiently when you choose the right workorder or maintenance management software.
  • having the ideal facility management software for restaurant facilities allows for increasing productivity and preventing equipment downtime
  • Maintain the comfort of guests, save money through overall operational efficiency and reduce energy costs with the right facility management software.
  • Having the ideal facility management software allows for embracing the new realities of facility management.
  • Prioritize work order tasking, enable your properties to stay competitive within the industry, reduce costs, increase productivity and efficiency.
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    The article talks about finding the right Facility Management Software and the benefits it will bring to you and your business.
bhern082

Sustainable cruise ships: a look at the sector's most eco-friendly initiatives - 1 views

  • Oceania and Regent wage war on single-use plastics
  • In partnership with eco-friendly water company Vero Water, Oceania has pledged to eliminate millions of plastic water bottles every year as part of its OceaniaNEXT enhancement and the company’s larger Sail & Sustain environmental programme.
  • The Vero Water service will be implemented in two phases, with the first focusing on installing the onboard water service in suites, staterooms, restaurants, lounges and bars. During phase two, all guests will be provided with their own re-useable Vero Water bottle which will be theirs to keep
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  • The next phase in executing a broader reduction in our plastic packaging requires an industry-wide mandate to our suppliers to explore sustainable alternatives
  • The following month, Regent Seven Seas Cruises (RSSC) – which, like Oceania, is part of Norwegian Cruise Line Holdings
  • ’ stable of brands – announced it will become the first luxury ocean cruise line to eliminate single-use plastic bottles, having recently got rid of single-use plastic straw
  • From 2020, IMO regulations will require ships to change from heavy sulphur fuel to more expensive low-sulphur alternatives with a maximum sulphur content of 0.5%, compared with the current 3.5%.
  • many operators are opting to install exhaust cleaning systems,
  • We continue to explore alternative fuel options, such as liquefied natural gas (LNG) and fuel cells
  • The beauty of fuel cells is that they produce electricity with zero carbon footprint – the only emission is water
  • Our goal is to reduce greenhouse gas emissions by 35% by 2020; through our investment in advanced emission purification systems, we have already reduced them by 25%
  • Le Commandant Charcot, will be the world’s first electric hybrid polar exploration ship powered by LNG – in addition to electric and battery power – opening up destinations hitherto only accessible to polar exploration vessels
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    Sustainability or green initiatives are becoming more popular within the cruise line industry. From icebreaker powered by liquefied natural gas, to community-friendly itineraries and initiatives designed to eliminate millions of plastic water bottles every year, international cruise operators are catching up with consumer demands for more environmentally aware travel. Oceania and Regent have gone away with single use plastics by providing guests with eco friendly water system. Linblad Expeditions is asking its suppliers to explore sustainable alternatives. Regulations will require ships to change from heavy sulphur fuel to more expensive low-sulphur alternatives. WE go on to learn about different fuel cleaning processes that the cruise lines are implementing to reduce the greenhouse gas emissions, Lastly we see that LNG has created an icebreaker that runs on electric and battery power when in polar exploration. These are just a few of the ways cruise lines are implementing more sustainable practices.
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    That is fantastic news that cruise lines are starting to make more of an initiative to eliminating their carbon footprint. I have been curious as to how cruise lines can take more green initiatives because they carry such a large carbon footprint that has a huge effect on our environment. Technology and ships like the Le Commandant Charcot are huge steps in reducing carbon emissions.
Xueling Wang

protel to launch world's first PMS for the iPad - 4 views

  • Hotels can use iPads as "floating front desks", offering guests mobile services like check-in or check-out. iPads could even be employed as support work stations to reduce demand peaks.
  • Hotels can use iPads as "floating front desks", offering guests mobile services like check-in or check-out. iPads could even be employed as support work stations to reduce demand peaks.
  • Benefits for the user: Additional hardware and installations in the hotel are unnecessary as the sole requirement is an Internet browser.
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  • Data security is also taken care of by protel. With its extended range of functionalities and based on the latest technology, this easily scalable cloud application is the perfect solution for all hotels who value flexibility, reliability and security.
  • With protel Voyager protel presented a mobile app for hotel guests.
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    The article reveals how tablet devices offer many advantages to hotels, because many business processes become more and more independent of location. Allowing your employees to work more effective is the main objective for the hospitality and tourism business. A few examples: Hotels can use iPads as "floating front desks", offering guests mobile services like check-in or check-out. iPads could even be employed as support work stations to reduce demand peaks. The ability to having a floating front desk and being able to accomodate guest is beneficial." The app offers access to guest relevant functions of the property management system like booking services. It also offers access to location based services, advertising local events and facilities, and to the hotel's social networking sites" Having the application to allow guest to have 24 hour service is a convenience comparable to none.
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             This article introduce us a new hotel software technology, the iPad property management system. Nowadays the table devices offer many advantages to hotel. Ipad is a good example for the table device use in hospitality industry. A German company design a PMS on iPad for hotel, its name is protel Air. Use this device, hotel can provide the mobile service like check-in and check-out to support the employee's job. Protel Air is a full-service solution and a true "Software-as-a-Service" application, that is hosted in a secure data centre environment. The only requirement of this device is the Internet; it can update and maintain the date through Internet. It also protects the data by its security system. They also design an application called protel Voyager for guests. It offers access to location based services, advertising local events and facilities, and to the hotel's social networking sites. The protel Voyager will encourage guests to report positive feedback.          I think to use new technology to help the operation of hotel is a good idea. Even it will cost some money to purchase the equipment and training the employee. It will save time for the employee especially in the peak season. My only concern is the app for guests. Guests may not use to this kind of new technology. They prefer the human service more. But it is worth to try.  
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    German protel hotelsoftware presented the world's first property management system for the iPad. The tablet devices give hotel a lot of benefits.  It helps the hotel reduce demand peaks, and offer guests more convenience. Protel doesn't need the support of additional hardware and installation. it can run in the internet browser. One of Protel's product is Protel Voyager, which is designed as a web app, the customers do not need to install this app, because it can runs in the mobile browser. It offers access to guest relevant unctions of the property management system like booking services. It also offers access to location based services, advertising local events and facilities, and to the hotel's social networking sites such as Twitter, Facebook or You Tube.  
Karyn

Bartech Addresses the Post-COVID Hotel Environment with Launch of Minibar+ for Remote O... - 0 views

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    The company Bartech is offering hotels and casinos in Las Vegas solutions regarding the coronavirus pandemic for guests.
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    Due to the pandemic, there is an increase of need to help guests feel safe and to cater to the new habits of guests. The article from hospitality.net notes that during reopening, guests will be congregating less in hotel lobbies, bars, restaurants, etc., as these venues are also reducing their capacity.
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    The bartech e-bar is convenient as hotels can seamlessly control these functions, and now it makes more sense than ever due to reduced capacity at hotels bars, that implementing a bartech mini bar will enhance customer satisfaction. There is a downloadable application to control the functions of the e-bar. Since guests are spending more time in the room and less in the hotel bar, the e-bar is a convenient way for hotels to increase their profits during this difficult time. It can also monitor when and what the guest is taking, and store this data for reference. In another way, it can monitor its touching by guests usage which eliminates the need for hotel staff to enter the room and check the bar--which reduces the touching and entering of people into rooms.
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    Besides ensuring guests of new safety protocols, the electronic mini bar reduces touch and saves costs to hotels because hotels can remotely change settings on the bar, for example, by locking, unlocking, remotely shutting off or reducing temperatures during non-occupancy. The article then suggests that a "well-run mini-bar" is a profit center to any hotel and to implement an e-bar makes sense for guest satisfaction and also to save costs, especially during this time.
robfitzpatrick

As tech transforms the hotel business, network performance is critical - 3 views

  • he changing demands of travelers that have put technology at the center of the lodging experience.
  • wireless connectivity is what guests desire most
  • well-performing WiFi was “essential to their stay,
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  • 89 percent of guests “deciding where to lodge based on free reliable WiFi,
  • access to connectivity is now literally the first thing brands should be delivering to guests.
  • Poor guest WiFi can result in negative guest satisfaction
  • consequences
  • ncluding loss of repeat customer business, poor online reviews, managers not getting bonuses, or worse, loss of franchise.
  • global hotel brands now connect their various branch or franchise locations via a corporate Wide Area Network (WAN) that supports many of the critical tools hoteliers need to both keep guests happy and the lights on.
  • hotel guests have little patience for bottlenecks at the front desk.
  • hotel networks need to support an almost countless number of apps -- from business-critical tools to a guest’s Instagram account
  • f IT can retire their physical legacy network infrastructure, they’ll no longer need to exhaust resources to support hardware
  • drawbacks
  • ack of visibility
  • IT teams lose that visibility when they rely on cloud
  • IT will need a monitoring solution that delivers visibility along each network path to pinpoint the actual cause of the issue and to resolve it.
  • comprehensive network performance monitoring solution
  • any performance monitoring solution
  • is able to account for ALL of the apps leveraging network capacity.
  • This includes the personal apps of guests using a specific locations WiFi
  • breaks down the barriers to visibility across the network where issues hindering performance could be hiding.
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    The article starts off by addressing the most essential desire of the modern traveler, which is well performing WiFi. Based on a study in 2018, 89% of guests decide where to stay based on free reliable WiFi. This makes access to connectivity the top priority hospitality firms should be looking at for their guests. Poor WiFi experiences can lead to negative guests satisfaction which leads to a loss of repeat business and poor guest reviews. Connectivity also plays a crucial role in the operation of the business. As more business applications move to a wireless or cloud base, the need for strong connectivity increases. This allows room for new innovations to enhance the guest experience. A front desk agent can now check someone in on a cell phone rather than a desktop. This enables you to greet the guest at the door and complete a check-in while in route to their room, eliminating the need to wait in the lobby. Another benefit is with the advent of cloud computing, a hotel can reduce their hardware costs by not having to have a LAN at each property. They can run a centralized cloud server that all properties can log into. This also eliminates the need to have dedicated IT staff at each location. A major issue with this though is that IT loses visibility of the local delivery path of the network. This makes it difficult for them to locate and resolve issues that might happen, such as slow WiFi speeds. They are then challenged to develop a network performance monitoring solution that can account for all the apps working off the network, including the guest's, to gain visibility to be able to troubleshoot when issues arise. I think moving to a cloud based system to reduce hardware and labor costs will become standard for large hospitality firms. For brands with thousands of properties, this can be a great way to reduce expenses. There are certainly challenges that go along with this new technology, however I believe the ROI to be greater and I can see these companies m
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    I can see these companies making the initial investments to perfect this method. You already see it in a majority of software applications moving to a cloud/web based system. This helps to greatly reduce hard drive storage needs and makes the programs accessible from anywhere. In this post-covid environment, remote accessibility has become a necessity.
kelseybarton

Top 5 trends in green hospitality and sustainability - Insights - 1 views

  • Over the last decade, guests have looked beyond amenities to decide where they want to stay. Now, they compare a property’s sustainable efforts to see if it matches their firmly held beliefs.
  • When someone decides to go green, reducing their water waste is often the first thing they try.
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    eInsights has written an article discussing the trends of how the hospitality industry has become green. "Over the last decade, guests have looked beyond amenities to decide where they want to stay. Now, they compare a property's sustainable efforts to see if it matches their firmly held beliefs." It has come to the attention of the entire industry that we are leaving a huge footprint on the environment and we are taking strides to fix something that has been ongoing for quite some time. The first topic discussed was that hotels are minimizing their water usage and waste. This is often the most common first step for any hotel to work on their sustainability. Guests are often already privy to saving water in their own homes and will carry this over to their hotel stay. The second topic covered was that hotels are reducing their plastic products. This is a very popular topic within the industry as hotels have many options such as turning their plastic straws or water bottles into reusable items. Within the hospitality industry, sometimes food waste is unpreventable. Hotels have made great efforts to work with each of their departments to see where their waste originates and find the best solutions to reduce it. "Sustainability promotes a healthier environment," which often leads to hotels introducing new allergy-friendly options for their guests. Items such as allergy-friendly flooring or self-sustaining plants are just a few ways that hotels can create a healthier environment for their guests. Finally, the article discusses the importance of monitoring carbon emissions for the entire industry. "The UN recently called attention to hotel emissions, saying they account for 1% of all carbon waste." Hotels will often employ a professional to evaluate their property and make recommendations of how they can reduce their carbon footprint. After a hotel adds a new sustainability effort, it is important that they get guest feedback.
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    A combination of positive guest feedback and minimizing energy usage will let a hotel know that they are moving in the right direction. It is so important for every hotel to try their best to employ whatever sustainability efforts they can and reduce their impacts on the environment as a whole. The emissions from the industry were overlooked for such a long time and have gotten out of control. With some of the popular industry trends, it is getting easier for hotels to make strides in the right direction.
rrodr658

Mobile Technology Transformation is Innovating Mobile Access Solutions | By Markus Boberg - 0 views

  • hesitation came from a belief that mobile services would prevent guests from having truly personalized experiences as well as reducing opportunities for valuable interactions between guests and staff
    • rrodr658
       
      reason why some hotels were not very open to introducing digital services
  • challenged with re-imagining the guest experience and implementing in procedures turned to mobile technology solutions, which reduced touchpoints and gave guests the ability to access property services while maintaining social distancing measures
    • rrodr658
       
      the pandemic is what gave the push for hoteliers to begin using technology and create creative experiences.
  • hoteliers have found that mobile technology has enabled guests to have more control over their hotel experience.
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  • as much as 67 percent of guests in fact now hold a preference for digital key check-in and room access over more traditional methods such as plastic keycards.
    • rrodr658
       
      statistical fact of how many people prefer to use their digital key over the traditional check in at the FD.
  • collecting and storing guest data and preferences, which can then be used by integrated loyalty services to better target guests with rewards and promotions.
  • incentivize downloads and encourage loyalty by allowing hoteliers to better target users with promotions and special offers.
  • ntegrating mobile access solutions with food ordering and contactless payment service vendors has helped hoteliers create convenient, engaging mobile app solutions that also boost their property's bottom-line
  • This can include guests being able to use personal devices to effortlessly manage guestroom thermostats, lights, drapes, televisions and more.
  • control in-room amenities.
  • Digital key service providers have evolved to easily integrate with other hotel services and provide guests with greater convenience and personalization throughout their stay.
  • This is rapidly proving to be a successful method to swift services and meet new demands, as many consumers are increasingly using digital wallet services in their everyday lives: in 2019, nearly 1.5 billion travelers downloaded mobile boarding passes that were stored in their digital wallets, and mobile wallet payments increased by 29 percent in 2020.
    • rrodr658
       
      statistical facts about how many people switched to mobile services for traveling and paymemts
  • preventing guests from being locked out of guestrooms due to low battery status on their device, mobile wallet-based digital keys also serve to further provide a more seamless and hassle-free travel experience from start to finish.
  • offers guests increased security and reduces the risk of a lost or stolen room key
  • it meets short-term challenges because it reduces risk
  • it has incredible potential and long-term benefits for the future
  • mobile access solutions will continue to adapt and provide properties with digital convenience, reduced costs, sustainability and efficiency over the next decade and beyond.
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    This article was very informative about the effect of mobile tech within the hospitality indsutry. It definitely broke down how hoteliers were not very open to using this wireless technology but how the pandemic gave that push to hoteliers and now they are noticing how much travelers enjoy it. Hence, they are innovating the mobile access and enhancing their guests experiences with mobile access solutions such as food ordering, contactless payments, encouraging loyalty with mobile app download and to gain promotions, control in-room amenities, and more. This article also touched upon the increased security and reduction of lost or stolen room key, as it eliminated the need of a phsyical key. Essentially, mobile technology benefits the industry in the long-term.
mandalysha

The Restaurant of the Future: 12 tech predicitons - 1 views

  • The Restaurant of the Future: 12 tech predictions
  • New developments in machine learning and artificial intelligence, twinned with more efficient and effective data capture, look likely to have a significant impact on the restaurant world in the coming years
  • Companies such as tech giant Acrelec, for example, are harnessing artificial intelligence and machine learning to provide menu recommendations based on other factors. In Acrelec’s case, its technology learns what menu items are typically purchased together to give customer more intelligent recommendations
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  • Developers are also already working on digital menus that change depending on the user. So, for example, a customer who has shared data about their allergies or diet choices, such as being vegan or vegetarian, will only see menu items that meet this criteria
  • Restaurant groups including SSP, Big Table, Boparan Restaurant Group and Din Tai Fung are among those trialling robotic waiters designed to support staff members with tasks such as delivering food and clearing tables
  • As recruitment challenges continue to bite, more restaurant groups are likely to look to automation for help
  • Could machine learning stop restaurant operators avoid opening the wrong venue in the wrong place? That’s the pitch from US company Borne, which uses artificial intelligence (AI) to analyse a wide range of data points to help predict the viability of a concept in a particular location
  • The company says that through ‘superior analysis and pattern identification’ its The Borne Report service can reduce restaurant failures by eliminating what most would agree is the root cause of closures - the wrong site in the wrong place
  • intuitive technology that automatically adjusts aspects such as lighting, volume and music tempo in a restaurant based on a number of important factors, such as that offered by tech company Startle
  • Tech start-up Karakuri has developed an ‘automated frying solution’ that can integrate with existing systems to drop fries and other items when required. As well as labour savings, the company says food waste is reduced thanks to portion control technology that ensures fry baskets are filled with the right amount of product to match demand
  • The company even considers the likely mood impact of music using a model of neuro-typical responses to individual tracks
  • Startle also provides digital signage and can set rules that change what’s on the screens depending on the weather or footfall, such as ice cream promotions during heat waves, or hot drinks during cold spells.
  • Chris Sanderson, founder of shiftworking marketplace limber, believes that apps such as his will give rise to the ‘portfolio career’.
  • employers embracing tech to pull from a larger pool of staff and lower the barrier to entry for new joiners
  • The pitch of apps such as limber is that they can help hospitality businesses connect with a growing generation of talent who are looking to work more flexibly and help them hire
  • As the global hospitality industry looks to combat crippling staff shortages, robotic fry cooks are now being deployed back-of-house
  • The US is leading the way, with burger brands including Jack in the Box and White Castle experimenting with burger flipping robots and Panda Express having rolled out a robotic wok
  • According to Startle, increasing the bass of music has been proven to make listeners feel more confident and increase levels of dopamine
  • Acrelec’s QTimer 2.0 which, during busy periods, can automatically switch to a simplified menu and recommend items that are quicker to prepare and guide customers to make a decision more quickly to avoid a back-up of traffic
  • Biometrics looks set to further shake up how payments are made, with fingerprints more likely to become the norm than facial recognition, which is generally considered less reliable
  • Yet many brands, particularly those with a global reach, are already seeing the metaverse as the next big thing in both marketing and customer experience, including in the hospitality sector
  • For the restaurant of the future, sustainability will be more than just a buzzword related to the procurement of ingredients. Instead, it will refer to much-wider remit of considerations to help operators reduce the pressure on their bottom line
  • Energy control devices that can communicate with different kitchen units and regulate their power supply are likely to be key in helping restaurants reduce their energy costs. “Such technology will be able to cut down on peak demands,” explains Threlfall. “These devices could help restaurants reduce their total electrical costs by between 5% and 25% and decrease peak power consumption by 20% to 40%
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    In this article, BigHospitality describes 12 tech predictions that will take place in the restaurant sector. With advances in AI, robotics, and payment technology, the impact will effect the restaurant space to shift towards adopting these technologies for everyday use. Such technologies are: harnessing AI to provide menu recommendations depending on user, robotic waiters and kitchen equipment, intuitive dining rooms, and using biometrics for payments.
rebecca Bonet

New Green Hotel Tech Includes Smart Fireplaces, Lights With Memory || HotelChatter - 2 views

  • We're geeky enough to love new hotel technology, but we've got our green side too;
  • Most of the new green tech developments are focused on reducing energy use, and it seems like there are some killer new innovations coming to hotels at the moment.
  • they control what gets switched on and off using the system that tells them when a guest comes and goes.
  • ...12 more annotations...
  • Other hotels are doing similar things (and even more). An example of a newly-developed energy efficient amenity:
  • And the conference also talked a lot about putting solar panels on hotel roofs with government subsidies.
  • Hospitality Industry Technology Exposition and Conference in New Orleans.
  • We're geeky enough to love new hotel technology, but we've got our green side too;
  • The system will remember how lights are set and if the fireplace is on and will shut down 20 minutes after the guest leaves and come back to the same setting when guest returns.
  • Hospitality Industry Technology Exposition and Conference in New Orleans.
  • Most of the new green tech developments are focused on reducing energy use, and it seems like there are some killer new innovations coming to hotels at the moment
  • For example, at Hotel 1000 in Seattle,  they control what gets switched on and off using the system that tells them when
  • a guest comes and goes.
  • Other hotels are doing similar things (and even more). An example of a newly-developed energy efficient amenity
  • The system will remember how lights are set and if the fireplace is on and will shut down 20 minutes after the guest leaves and come back to the same setting when guest returns.
  • And the conference also talked a lot about putting solar panels on hotel roofs with government subsidies.
  •  
    While we all know now it's the technology era, customers would like prefer new hotel technology which would enhance their experience. When we are geeky enough to love new hotel technology, however, we have got our green side too. For example, in hospitality industry, some hotels control what gets switched on and off using the system that tells them when a guest comes and goes; some also talked about putting solar panels on hotel roofs with government subsidies. Applying new technology in hospitality industry also will have some negative side as everything has two sides. it is just a kind of balance thing. We just need to find the most suitable ones for our hotels and customers.
  •  
    The article talks about how hotel are getting into more green technology. In New Orleans they had a conference for hotel own and GM that want to get greener with their hotel technology. The new green tech development is focused on reducing energy use. For example the new developed energy efficient system will remember how light are set and if the fireplace is on and will shut down 20 minutes after the guest leave and come back to the same setting. It will be a big saving for the hotel especially when the power bills comes in they will notice a different
Kassandra Baumgardner

Do hotels need to green up, make their guests happy and healthy? | Reuters - 0 views

  • A hotel stay might have once been thought of as an opportunity to overindulge on rich buffet food, multiple luxuriant baths and mini-bar nightcaps, but is the modern business traveller more likely to demand gluten-free breakfasts, in-room yoga mats and a green-energy policy?
  • The initiative will, its proponents hope, help to achieve consistency in the way hotels report their emissions.
  • Farrant said that though he is not yet seeing a sufficient degree of customer maturity or interest in making purchase decisions based around environmental considerations, the initiative "is starting to drive public sector procurement and corporate purchase decisions."
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    Trends in the hospitality industry are changing. Hotels were once considered the place to indulge and splurge a little, but now we are beginning to see hotels change their approach to attracting customers. Properties around the world have begun to make changes that are reducing their carbon footprint, but those changes cannot always be seen by the guest. This means that many guests do not even realize that its happening. Many changes will begin to happen as customers express their concerns more publicly. Surveys are showing that a growing number of guests want to see green initiatives within hotels, and wouldn't mind paying a little more to stay at green hotels. There is work being done to measure a customer's carbon footprint and this knowledge will give hotels some consistency in the way they report their emissions. Although still in its early stages, green initiatives provide great marketing opportunities for hotels, and they are starting to see that they can attract more people through these initiatives. Green Initiatives are will continue to becomes increasingly more popular for guests. As guests continue to become aware of the effects of their carbon footprint they are going to look for ways to help reduce it. One area will be in the hospitality industry. This is a great opportunity for hotels to increase profits, by marketing to this type of traveler.
Chi Zhang

What Are the Benefits of a POS System in a Restaurant? | eHow.com - 0 views

  • Point of sales systems in restaurants also eliminate, or at very least reduce, the rate of human error. Poor penmanship sometimes results in misinterpretations of handwritten orders.
  • When purchasing a POS system for a restaurant you will have the option to add a magnetic stripe reader to process credit cards.
  • One of the most popular benefits of a restaurant POS system among managers is generating detailed reports.
  • ...1 more annotation...
  • A common profit reducing problem for many restaurant owners is theft.
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    POS system specializes in easy to use, fully customizable Point of Sale Systems and POS Software to meet the needs of almost any business environment. Especially in restaurant, the POS system could instead of battling other servers to get hand-written tickets to the kitchen; restaurant servers enter the information into the POS system, which sends it to the kitchen automatically for speedier, more convenient service. The convenience of the POS system may come at a price. If your computer system goes down and your staff has no training to process orders manually, or isn't used to doing so, you could lose a lot of money while waiting for the system to go back up--either because you have to close or because your staff makes too many mistakes. POS system records each and every transaction and can help to manage inventory and reduce shrinkage.
Paulette Grant

New Search Technologies Mine the Web More Deeply - NYTimes.com - 1 views

  • Beyond the realm of consumer searches, Deep Web technologies may eventually let businesses use data in new ways. For example, a health site could cross-reference data from pharmaceutical companies with the latest findings from medical researchers, or a local news site could extend its coverage by letting users tap into public records stored in government databases.
  •  
    The article talks about the new kinds of technology that major search engines such as google are using to reduce the 99% of data that is hidden and largely unsearchable by search engines. This 99% of information is indeed public but the challenge that search engines continue to face is finding a way to access these information. With the use of these new technology they will be able to explore beyond their current reach which will likely return a better quality of information that is delivered to online users. The new technology includes a software developed by Kosmix that would match data bases that contain meaningful information relative to queries been made, hence delivering a summary regarding important topics from numerous internet sources. Google on the other hand uses a web search strategy where it utilizes certain programs to determine the contents of all the websites that it comes in contact with. Deep peep is yet another technology that will send out spiders to crawl the web and index all data base on the web. This seem quite difficult to accomplish as the accumulation of information on the web is so profound that its needs more than just a crawler to penetrate deep beyond the tiny surface of the web that is presently been searched. Indexing every website will be a challenge as many website owners ensure that their websites are built to highly reduce, or block searches by search engines. Website integration technology has also been explore. Websites cross reference each other; an action that is quite similar to semantic web. However in my view if sematic web is unrealized; quite unknown and many online users are not familiar with its potential to interconnect data how is it that another program built on this platform or similar will be able to perform the task that semantic web never did? While the article was written a few years back it goes to show that the endeavors to penetrate unsearchable data bases have long been approached, and presently ther
Frances Mesa

Should Your Hotel be Considering an LEED Certification? | Hospitality Technology - 0 views

  • Today, guests around the world are extremely conscious about the kind of hotels they live and holiday in. They constantly need to be reassured that the hotel they are staying at is environmentally friendly and so, gone are the days when ‘environmental consciousness’ was just a fad
  • What is LEED Leadership in Energy and Environmental Design (LEED) is an internationally recognized Green Building Rating System and measures how efficiently a building or hotel property performs across a relevant set of metrics like energy savings, water efficiency, CO2 emission reduction, improved indoor environment quality as well as use of natural resources in construction and their impacts.
  • The LEED website says, LEED promotes a holistic approach to sustainability by recognizing performance in five key areas of human and environmental health, namely, sustainable site development, water savings, energy efficiency, materials selection, and indoor environmental quality.
  • ...3 more annotations...
  • LEED is the most widely recognized form of green building certification in the world, and for a hotel that wants to establish a prominent competitive advantage, it is a must.
  • An LEED certification has numerous advantages. Initially it may seem that the hotel needs to invest in putting in place compliance related technology and processes, but in the long run these solutions reduce hotels expenditure, be it through reduced energy consumption, water consumption, use of recycled products which are cost effective etc.
  • Hotels, from luxury, to chains to standalone properties are now exploring the option of an LEED certification. The advantage of this certification is that it is recognized by guests and the media, internationally and this allows a property to attract guests who are environmentally conscious. It also allows hotels to display their thought leadership and commitment to the environment while also reducing costs internally.
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    LEED certification for hotels. "You do not need to be a five start hotel or a large resort before considering an LEED certification. What you need is INITIATIVE!
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    In this article it talks about the new LEED certificate and what is it and why should hotel consider this certification. Government is starting to react to the environmental problems in the world and are starting to do something to reduce the carbon footprint. They are doing this by starting the LEED certificate for hotel buildings. Hotels right now have the option to stay as they are or to comply by the LEED certificate regulations, but in the future all the hotel buildings will have to comply with the regulations that the LEED certificate demands. Hotels are being pushed to change their ways in doing things from their regular way of electricity to their waste so they can help with our environment. the "LEED certificate is issued by the US Green Building Council, an independent, non-profit, third-party rating system." They have even created four levels of LEED certification: certificate, silver, gold and platinum. The LEED certification has various benefits some of them are: lower operation costs, increased property value and healthier and safer environments for occupants. Furthermore, some of the things hotels can do to be comply with the LEED regulations are: switching from evening to daytime office cleaning, installing motion sensors in all restrooms, telecom and electrical closets and adopting zero garbage or solid waste management.
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    I enjoyed this article. It would be very impressive to see all hotels complying with the LEED. It's not only about the amenities when your choosing where to stay, it's also about are they conscious of the environment. I definitely expect the five start hotel to be environmental friendly.
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