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Cloud Trends That Will Shape 2022 and Beyond - 3 views

ignitetech.com/...cloud-trends-2022-and-beyond Technology hospitality software business Travel tech
shared by anaferia on 19 May 22 - No Cached
  • Cloud adoption has been on an upward trajectory for over a decade now
  • forced many employees to go digital and adapt to the work-from-home model. The workforce change heavily relies on the cloud model for continuity and growth.
  • Anything-as-a-Service (XaaS) model.
  • ...46 more annotations...
  • wo reasons continue to be the major driving factors set to further bolster the growth of cloud adoption in 2022 onwards
  • global public cloud services are expected to grow by over 22% ($482 billion US dollars) in 2022.
  • expect better and more robust automation and AI
  • cost efficiency and accuracy of AI and ML
  • Cloud technologies are moving away from linear evolution and preparing for exponential evolution, adoption, and growth.
  • Cloud computing has been a very effective catalyst in enabling and developing AI, ML, and automation. Cloud computing can also offset the upfront project costs associated with AI and automation. It’s also helping businesses make efficient, data-driven decisions using AI and driving companies to adopt, implement, and scale automation services. That’s all helping achieve better data management, insights, security, and scale.
  • crucial driving factors in adopting AI and automation as they can deliver low latency and services-on-demand along with better data handling capabilities and processing power.
  • fraction of the price.
  • cybersecurity is growing, along with the demand for fast, efficient, and robust cloud applications through cloud-native apps
  • has numerous delivery models.
  • confined to infrastructure, platform, or software as services
  • cloud delivery models are ever-evolving.
  • Hybrid cloud infrastructure provides improved scalability and control, allowing businesses to deploy multiple delivery models
  • Businesses can then achieve increased agility and innovation, while also improving security and risk management.
  • A multi-cloud infrastructure empowers companies to uniformly distribute their workloads across multiple cloud environments.
  • enables optimized ROI, superior security, service autonomy, and low latency
  • serverless cloud computing and XaaS are also pivotal to the future IT landscape change.
  • Businesses are now more concerned about the security and safety of their digital resources.
  • Maintaining disaster recovery and data compliance is becoming more complex.
  • Secure Access Service Edge is a cybersecurity concept that creates a secure connection between applications/services and organizational entities, like users, systems, and devices. SASE is a framework that combines network security functions (like SWG and FWaaS).
  • industry experts believe SASE can assist companies in warding off cyber attacks.
  • more portability and agility
  • restore any affected data and resume normal operations after a disaster.
  • cloud-native apps have reached the next evolution stage
  • only increasing
  • Cloud disaster recovery is a cloud-based service that combines several strategies and services to back up resources, like data, applications, and configuration.
  • help companies focus on several key constraints to business development including challenges, maturity, expectations, and opportunities.
  • High speed and quick deployment.
  • Advanced data security and compliance.
  • Reduced latency
  • Disaster recovery.
  • Collaboration.
  • AI adoption has always been an optimization problem for companies worldwide. The cloud can be a solution for issues with cost, performance overhead, workload management, and data processing
  • Proper due diligence, scoping, and the right tools can also reduce these challenges.
  • Containerization is a form of virtualization.
  • added complexity and implementation challenges
  • forgo the tools individual clouds offer. Instead, implement unified cloud aggregator services to collect the data from multiple vendors
  • To mitigate these challenges, you can establish well-defined identity and access management solutions. You can also monitor the cloud environment and watch for misconfigurations.
  • It’s helping streamline the IT landscape, and will likely continue to do so well beyond 2022.
  • safe, streamlined cloud adoption.
  • ensure you’re making the most out of these cloud trends, and minimizing any negative impacts.
  • They can reduce costs, provide tailor-made solutions, and allow for cross-platform environments.
  • Hybrid cloud helps organizations further reduce costs, and helps increase agility and innovation
  • It’s an information security concept that enforces giving the lowest possible privileges/permissions level possible to minimize the threats associated.
  • A denial of service (DoS) attack is a cyberattack that shuts down a computer or a server.
  • XaaS is a modern and collective term that refers to the delivery of anything as a service.
  • Brooklyn Little on 19 May 22
     
    This article explains some of the trends most relevant to the topic of cloud computing, as well as explains some of the benefits and disadvantages of cloud computing currently. The top four trends include artificial intelligence, cloud delivery models, security and compliance, and new cloud technologies. The article further explains each of these trends and the impact they will have on the industry. The main concern when it comes to cloud computing is the safety and security, following dependence on the internet. The new and incoming innovations within cloud computing aim to eliminate theses challenges and improve overall efficiency and adoption. Cloud computing is expected to grow over 22% this year alone and adoption rates are expected to remain increasing.
  • anaferia on 31 Aug 22
     
    To summarize, the article talks about how cloud use has been increasing for over a decade, forcing many employees to embrace digital and adapt to the work-from-home concept. For continuity and expansion, the workforce transformation strongly relies on the cloud model. Given the extensive development, acceptance, and cloud deployment in corporate IT in recent years, the anticipation of stronger and more robust automation and AI has grown and should expect cloud delivery strategies to shape the cloud ecosystem in 2022 and beyond. Also, the demand for cybersecurity is rising, as is the desire for cloud-native programs that are quick, efficient, and robust.

Leading Through Disruption in Hospitality - 0 views

started by smend120 on 29 Aug 22 no follow-up yet
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Capital expenditure management to drive performance | McKinsey - 0 views

www.mckinsey.com/...nagement-can-drive-performance
shared by anaferia on 26 Aug 22 - No Cached
  • companies that reduce spending on capital projects can both quickly release significant cash and increase ROIC
  • As the cost of capital goes up, discipline in managing large projects will become increasingly important.
  • organizational drivers that impede capital expenditure management affect all stages of a project life cycle, from portfolio management to project execution and commissioning.
  • ...3 more annotations...
  • essential to identify strengths, areas of improvement, and the value at stake.
  • capital expenditure management leaders face similar challenges to those in other functions that have already undergone major productivity improvements: often these challenges are not technical problems but instead relate to how people work together toward a common goal
  • organizations have a significant opportunity to fundamentally improve project outcomes by rethinking traditional approaches to project delivery
  • anaferia on 26 Aug 22
     
    Businesses may optimize the life cycle of a capital expenditure project by concentrating on three areas: capital strategy and portfolio optimization, project development and value enhancement, and project delivery and construction. Organizations must develop a transparent and carefully evaluated baseline and capital budget that provides a clear knowledge of the total capital expenditure budget for the next years, as well as realistic cost and time predictions for the organization's portfolio of capital projects. While claims on capital projects are relatively prevalent, smart management may keep them under control and allow owners to retain considerable value.
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Bear Robotics Debuts Hospitality Robot Designed for Multistory Hotel & Office Buildings - 0 views

thespoon.tech/tistory-hotel-office-buildings robotics hospitality buildings hotel technology Software mobile tech solution
shared by jordynmiddleton on 01 Jun 22 - No Cached
  • Bear Robotics unveiled a new bot targeted at multi-floor commercial and residential spaces
  • Called Servi Lift, the new robot incorporates several firsts for a Bear product, including an interactive touch screen, security doors, a large video display screen for advertising, and mobile app integration
    • jordynmiddleton
      jordynmiddleton on 01 Jun 22
       
      The large screen designed for advertising could be a great revenue stream to offset the cost of purchasing the robot. This is also a great way to self promote the business without the need of having a person involved.
  • the Lift is designed to navigate through office building community “gates” and call and operate elevators
    • jordynmiddleton
      jordynmiddleton on 01 Jun 22
       
      This makes the use of this machine more attractive. Depending on the size of the hotel, multiple machines would be needed, however, they don't have to be stuck on one floor. A company could purchase 5 or 10 and they could service all floors within the hotel.
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  • The Lift also features an automatic charging station to dock between deliveries.
    • jordynmiddleton
      jordynmiddleton on 01 Jun 22
       
      This prevents usage down time or the device dying mid-service and needing to be lugged back to a charging station.
  • The Lift also has a number of consumer interaction features, including app integration, the ability to notify customers they’ve arrived via phone call, and an on-robot touch screen where consumers can enter security passcodes to access their deliveries.
    • jordynmiddleton
      jordynmiddleton on 01 Jun 22
       
      The ability to call guests keeps everyone notified of its arrival. It will also keep items/info secure based on its passcode access. This could become a problem if too many passcodes are stored unless they are autogenerated per delivery.
  • jordynmiddleton on 01 Jun 22
     
    The article discusses a new robot that is designed to access multiple stories, allowing it to serve more than just one area. It highlights its capabilities such as an "interactive touch screen, security doors, large video display screen for advertising, and mobile app integration." It proves it self to not only be advanced technologically, it could be a great revenue stream with its available advertising space. The robot delivering to the wrong room is also not an issue as it will call/notify the receiver of its arrival along with the items being locked via passcode access.
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What's the Impact of Artificial Intelligence in the Hotel Industry - 0 views

www.hospitalitynet.org/...4110360.html technology software hospitality
shared by Danaisy Abascal-Yero on 02 Jun 22 - No Cached
  • help automate the customer support experience for their customers
  • It can help you magnify your business revenue and profits and scale your business to new heights.
  • It has helped businesses to improve the areas where businesses lack and optimize the customer service, maximize workforce efficiency, minimize time and effort, and scale business revenue and profits.
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  • With the introduction of AI and digitization in the hospitality industry, chatbots have become the preferred assistance for hoteliers to handle multiple guests.
  • You can get a holistic view of the profits, expenses, and other factors to remain on top of business cash flow. A
  • help you extract valuable data points from a large volume of data that can enable you to make well-informed decisions to increase your business numbers.
  • AI communication tools can help you answer queries around the clock in different parts of the world in different languages.
  • With quality 24*7 customer support, our team can help you solve the dynamic issues and problems that can help you clear the blockage in your business workflow.
  • Danaisy Abascal-Yero on 02 Jun 22
     
    This article speaks about the extensive impact that artificial intelligence has on the hotel industry. The hotel industry was good before, but these new futuristic and techy advancements deliver premium guest experiences that create an everlasting effect. In return, it assists in expanding the business revenue, along with the profits, and creates a larger scale for the business. Some of the ways that big hotel brands are incorporating artificial intelligence is using chatbots. Chatbots help automates the customer support experience so customers are well directed in the right direction. Not only does it offer premium experiences, but it helps businesses to understand the customer's wants and needs to do so. It's a chain reaction. In hotel operations specifically, it helps to deliver a higher level of efficient and effective results when the demand grows higher. It also minimizes guest management time and effort. It is great for hotel operations, revenue management, next-level personalization, data analytics, and multilingual booking experience.
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Why Hoteliers May Want to Step Up Their Game on Security Technology | - 0 views

hoteltechnologynews.com/...ir-game-on-security-technology Cyber threats security technology
shared by melnetra112 on 21 Feb 22 - No Cached
  • Why Hoteliers May Want to Step Up Their Game on Security Technology
  • Within the hospitality industry, we are all quite aware that Covid continues to spook people all over the world, which will lead to depressed overall travel numbers for quite some time to come. Add to that the various automated systems that together mean hotels may never need to hire back a large portion of their former employees
  • Problems may come about in the form of snatched purses from restaurant tables, missing bags left at the bell desk or minor vandalism of cars left by the front entrance.
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  • As we’ve all now promised heightened guest safety in the wake of this rampant virus, so too must we protect our visitors and their belongings during any subsequent increases in criminality. Anything stolen will not only leave guests heartbroken, but this will also reflect quite poorly on the property
  • Beyond retaining a strong security department, much of the contactless technology that hotels have set up in the past months can luckily pull double duty to help prevent theft or other transgressions.
  • Nevertheless, an absence of human eyeballs should be another reason to emphasize touchless technologies including mobile keycards, online payment platforms and elevator floor access systems.
  • Elevator floor access restrictions are often only deployed at night, but these should now be set up for all times of day while also considering elevator cameras
  • The technology underpinning self check-in and mobile key cards can also be used to grant or deny access to other areas on property
  • Even niche operations like poolside or oceanside lounge chairs can be put through an online booking portal to better inhibit unauthorized visitors
  • While cyber threats may still have a much bigger financial impact on hotel companies than any misconduct on a more personal level, it still doesn’t hurt to look at how all the new hardware and software your property has set up to combat Covid might also be redeployed for other safety purposes.
  • melnetra112 on 21 Feb 22
     
    To Sum the article, Hoteliers consider high-tech security technology since the outbreak of the coronavirus and the safety of residents in hotel. In order for hotel to prevent the virus from spreading they'll consider limiting who has access to the facility. Another, to prevent criminal activity to take place within hotels by granting access to person who notify resident who stays and to be buzz in, contactless on key card and more.
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Cybersecurity: A modern hospitality challenge - 2 views

hospitalityinsights.ehl.edu/security-hospitality-challenge technology hospitality Hotel tech
shared by katvillaverde on 28 Feb 22 - No Cached
  • These examples show that cybersecurity is an essential concern for both our private and our professional lives, as it can avert potentially disastrous information leaks.
  • The hotel Wi-Fi, for example, could be used to access guest’s private devices, such as mobile phones and laptops, or personal guest information could be leaked from hotel servers and databases if their protection is lacking
  • hey are a specially weak spot for hotels, as every process, be it online bookings, drinks at the bar or treatments at the spa, requires payment by credit card.
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  • T
  • The hotel’s problems start with a loss of trust and therefore business by the guests who were affected, and go on to legal issues which could potentially lead to time and money consuming lawsuits.
  • his could include staff training and awareness, regular system checks, as well as the conducting of regular risk assessments.
  • By being ready and equipped to deal with such incidents, the impacts of cyberattacks can be managed and therefore lessened.
  • katvillaverde on 28 Feb 22
     
    This article explains how hotels are very prone to cyber attacks since they store personal information of millions of travelers every day. They need to win over the trust of the guests.
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Data privacy matters in the hotel industry - Insights - 0 views

insights.ehotelier.com/...-matters-in-the-hotel-industry data privacy Technology hotel software solution
shared by shineal on 21 Feb 23 - No Cached
  • Data privacy matters in the hotel industryDr Michael Toedt Posted on 3 March 2022
  • Data privacy matters – period. As companies (including hotel chains) collect more and more personal data from consumers for marketing and research purposes, consumers are becoming increasingly concerned with data privacy and data protection. They want control over their data and they want to know exactly how it will be used. With legislative changes giving consumers more rights over their personal information, hoteliers need to both know the law and understand why data privacy is so important to hotel guests.
  • Good data privacy builds trust and loyalty
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  • “Commitment to data protection” drives brand loyalty for 31% of consumers, a figure that increases to 40% for “Trustworthiness”[1].This backs up the findings from a 2018 survey by Salesforce, which found that consumers are more likely to stay loyal to a company, spend more money and recommend its services if they felt they could trust the organization with their data
  • Data breaches cause serious financial and reputational losses
  • Every type of organization could suffer a data breach if adequate data protection controls and systems aren’t in place.
  • Hotels concerned about their ability to adequately protect guests’ personal data should take immediate steps to address this. A common problem is the existence of multiple guest profiles across different platforms within the hotel tech stack, such as the PMS, CRM, RMS, POS, website, etc. Where these are not fully integrated, data has to be updated manually, which carries significant risks.
  • Key legislation explained
  • There are strict rules around how data can be obtained, stored, managed, and used.
  • Achieving data privacy compliance
  • large amount of valuable data held by hotel groups makes them a prime target for hackers and cyber thieves.
  • From compliance and reputational viewpoint, these functionalities are truly invaluable to hoteliers. However, IT can only do so much. Other key considerations for hoteliers include creating robust data privacy policies, providing clear guest communications, and training staff on data privacy processes. Taking a 360-degree approach is the best way for hotels to protect themselves and their guests from data breaches and the associated risks.
  • shineal on 21 Feb 23
     
    This article by Michael Toedt on "Data privacy matters in the hotel industry" speaks on the approaches that can be taken to protect guests' data and their privacy since these practices increase guests' trust and loyalty to companies. Accordingly, it is vital for hotels to securely store guests' information. Thankfully, CDM systems make it much simpler for hotel staff to manage data-related requests from clients, such as updating personal details. They also enable one-click deletions, preventing data disputes.
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Green IT | Green Hotelier - 2 views

www.greenhotelier.org/...green-it hospitality technology
shared by cleon087 on 25 Sep 19 - No Cached
  • Reducing energy, emissions and waste are concepts that have been around for many years, but one area that is often overlooked is information technology (IT).
  • it was estimated that 360 million computers were manufactured.
  • quiring over 10 times its weight in fossil fuels to make.
    • cleon087
      cleon087 on 14 Jun 20
       
      Computers waste a lot of energy and parts
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  • 22kg of toxic chemicals, 240kg of fossil fuels and 1,500 kg of water.
  • consuming 15% of the total electricity used in offices
  • 50 million tons of e-waste was generated worldwide, but only 13% was recycled. US Environmental Protection Agency
  • Reusing working computers is up to 20 times more energy-efficient than recycling them
  • hich utilises the naturally cool environment below ground to reduce power consumption, and increase energy efficiency.
  • o date, more than 28,761 IT assets have been recycled (waiting for latest stats), which equates to 629,408lbs of e-waste diverted from landfill.
    • cleon087
      cleon087 on 14 Jun 20
       
      I wonder where is the recycling actually taking pace
  • Big hotel companies have wised up to the costs involved in operating inefficient hardware and are driving system changes to cut wasteful expenditure.
  • nt. A data centre’s life expectancy is relatively long so it is imperative it is built to the highest standards in terms of efficiency as any excess energy use will lead to significant cost implications over the years.
  • most energy-efficient data centre possible.
  • Get the right equipment.
  • Only get the data storage capacity that is currently required and forecast for the lifespan. Many d
  • Don’t have servers or equipment that will not be used.
  • , such as water cooling.
  • Data centres last 30-odd years and you can’t go back in and fix them, so they need to be efficient. Over time, this saves money as they run efficiently. Servers have to be Energy Star-compliant or I won’t even talk to vendors.”
  • cloud computing
    • cleon087
      cleon087 on 14 Jun 20
       
      We discussed this in class about the benefits of it.
  • e. Once you know what’s using the power, focus on why and whether it’s possible to reduce consumption. Spotlight on Fairmont Hotels & Resorts - T
  • into account not only the initial outlay cost of hardware, but also the running costs.
    • cleon087
      cleon087 on 14 Jun 20
       
      It's not only important to know the start up cost but what it cost to maintain it.
  • e up to 30% more energy, making it significantly more expensive when looking at the total cost of running that appliance during its lifespan.
    • cleon087
      cleon087 on 14 Jun 20
       
      It doesn't seem obvious but getting something cheaper will cost heavy in the long term.
  • investigate options to upgrade with the latest energy-efficient components to extend appliances’ working life and efficiency
  • Green labels
  • allows a single user to access several physical devices on one terminal. A computing device dedicated to an individual member of staff or allocated for one software application is highly inefficient and expensive. Virtualisation consolidates resources, requiring less power and cooling.
  • is to reuse, not recycle
  • and flat screens often being replaced well before the end of their shelf life and ending up in landfill, it’s imperative that the most is made of these materials by reusing them productively.
    • cleon087
      cleon087 on 14 Jun 20
       
      Normally people just upgrade because something new came out instead of using it until it stops working.
  • Dumping e-waste on developing countries was until recently commonplace, and it has caused huge environmental problems and harm to human health in countries such as Ghana and China. But new legislation, including the EU WEEE Directive and the 2010 US Responsible Electronics Recycling Act, has stopped countries from being able to export e-waste.
  • dopted a scheme where the cost of recycling an electronic item is included in the purchase price. In Switzerland, they’ve been able to return all electronic waste to their place of purchase since 2005, and in the European Union, Taiwan, South Korea and Japan manufacturers must by law recycle 75% of the e-waste they produce.
  • Smaller, more efficient processors.
  • which have greater memory storage capacity while requiring less energy and space. They are due to be on the shelf in about three years.
  • pecialist data centre design.
  • all sizes are starting to view IT outsourcing as a viable option to gain flexibility and reduce short-term costs and increase transparency of cost structures and processes.
  • 6. Water cooling
  • gaston326 on 25 Sep 19
     
    Green IT is an aspect of technology that many people do even consider when thinking about sustainability. According to Computer Aid International, "The production of a computer requires 22kg of toxic chemicals, 240kg of fossil fuels and 1,500 kg of water. 80% of life-cycle energy use is accounted for before we even switch a PC on for the first time." This statistic alone should be enough for us to take action. Marriott has started taking action, however. They created an underground data center where the power consumption goes down and efficiency goes up. Cloud computing is also a massive help due to the fact that the physical software wont be on the desktop computers or laptops being operated so the power consumption will be lowered there as well.
  • gaston326 on 25 Sep 19
     
    Green IT is an aspect of technology that many people do even consider when thinking about sustainability. According to Computer Aid International, "The production of a computer requires 22kg of toxic chemicals, 240kg of fossil fuels and 1,500 kg of water. 80% of life-cycle energy use is accounted for before we even switch a PC on for the first time." This statistic alone should be enough for us to take action. Marriott has started taking action, however. They created an underground data center where the power consumption goes down and efficiency goes up. Cloud computing is also a massive help due to the fact that the physical software wont be on the desktop computers or laptops being operated so the power consumption will be lowered there as well.
  • cleon087 on 14 Jun 20
     
    This article focuses on the importance of having green IT in business. It shows example of other hotels that have already adopted green IT. Not only this but it offers tips for businesses that are looking to adopt green it. It highlights the issue of recycling computers instead of reusing it . They recommend to use the appliance until it doesn't work.
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Green Technologies In Computer Science | Greener Ideal - 1 views

greenerideal.com/...chnologies-in-computer-science
shared by tonycolon11 on 21 Sep 18 - No Cached
  • tonycolon11 on 21 Sep 18
     
    This article focuses overall on the explanation of what is green computer science and several different ways for you to practice that very same thing. Green computer science is definite as "the study or practice of eco-friendly computing or IT." This type of computing, while growing around the world and being a large part of the overall energy consumption, the problems with that grow as well. With the e-waste that comes with computing, green or otherwise, it is becoming more important than ever to try and find other ways of eco-friendly computing in order to combat the a,punt of e-waste that is produced as a result of the computing. The article highlights 3 different ways of eco-friendly to make sure you are doing your part and it also includes a symbol or brand to look for to make sure that the computer you do use or plan to use is eco-friendly as well. The secondary ways are as follows: 1. Dynamic power scaling which is a technique that allows a drastic reduction in the working rate or frequency of a microprocessor or link interfaces to reduce energy consumption and generation of heat by the chip. 2. Virtualization is a modern IT paradigm which allows separation of technology implementations and computing functions from physical hardware, while cloud computing is virtualization of computer programs via the internet. 3. Using terminal servers is a green computing technique that allows multiple users to connect to a central server, which performs all the processing; however, each user experiences the system on his or her terminal. Finally, the brand or symbol to look for on the computer to make sure that it is eco friendly and consume less power is the Energy Star located on products. In addition, it's not just for laptops; it's for computer monitors, printers, and desktops as well.
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The world's e-waste is a huge problem. It's also a golden opportunity | World Economic ... - 1 views

www.weforum.org/...aste-into-a-golden-opportunity Hospitality Technology Internet Cyberattacks
shared by deranique on 20 Feb 23 - No Cached
  • Humankind’s insatiable demand for electronic devices is creating the world’s fastest-growing waste stream.
  • The United Nations calls it a tsunami of e-waste.
    • deranique
      deranique on 26 Feb 23
       
      This statement refers to the seriousness of e-waste globally.
  • the International Telecommunication Union (ITU)
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  • the International Labour Organization (ILO)
  • he United Nations Environment Programme (UNEP) and other members of the E-waste Coalition
  • increase the global e-waste recycling rate to 30%.
  • They now number more than humans and are projected to grow to 25-50 billion by 2020, reflecting plummeting costs and rising demand.
  • The situation is not helped by the fact that only 20% of global e-waste is formally recycled. The remaining 80% is often incinerated or dumped in landfill.
  • By all coming together on the global stage we can create a sustainable industry that generates less waste, and in which our devices are re-used as well recycled in novel ways. This also creates new forms of employment, economic activity, education and trade.
  • Already 67 countries have enacted legislation to deal with the e-waste they generate. Apple, Google, Samsung and many other brands have set ambitious targets for recycling and for the use of recycled and renewable materials.
  • Action is needed now.
  • E-waste is not pollution, nor is it waste - it’s a vital resource we are only just starting to value in full.
  • deranique on 20 Feb 23
     
    This article provides a detailed approach on the negative and positive impacts of electronic waste from a global standpoint. This article also provides statistical data to show the various types of technological gadgets that contribute to e-waste, the materials they are made from, and new initiatives put in place to recycle these items.
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Japan's Henn na Hotel fires half its robot workforce | Hotel Management - 0 views

www.hotelmanagement.net/...fires-half-its-robot-workforce
shared by sosor012 on 01 Mar 23 - No Cached
  • guests complained that robots at the front desk could not answer basic questions
  • cut its robotic workforce after the experience failed to reduce costs or workload for its employees. 
  • return to more traditional human-provided services for guests
  • ...7 more annotations...
  • Its change of direction can offer lessons for companies that are pursuing robotic solutions for customer-service roles, reports the Business Insider. 
  • complaints from both staff and customers.
  • robots were more adept at creating work for their human counterparts than they were at reducing it. 
  • robots annoyed the guests and would often break down.
  • Human staff ended up working overtime to repair robots that stopped working.
  • robot at the front desk could not answer basic questions.
  • The robot problem extended to the luggage-carrying bots, whose only job turned out to be more than they could handle.
  • sosor012 on 01 Mar 23
     
    The article "Japan's Henn na Hotel fires half its robot workforce" discusses the lessons learned from a hotel who opened its doors using a staff of robots believing it would lessen the workload and move things quickly and efficiently. However, they soon learned the robots did the exact opposite of what they were hoping it would. The hotel has had to cut its robotic workforce in half becuase of multiple guest complaints, robots malfunctioning, and robots creating work for their human counterparts rather than reducing. Not to mention the amount of money spent as well.
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Biometric Technologies as the Future of Hospitality - Intellectsoft Blog - 0 views

www.intellectsoft.net/...ic-technologies-in-hospitality biometric technologies future hospitality blog
shared by cdamo003 on 20 Nov 21 - No Cached
  • With the adoption of biometrics like fingerprints, face or iris scanning, or even voice recognition, biometrics have the potential to revolutionize the hospitality industry
  • Biometric technologies are solutions that are commonly used to identify a person based on some aspect, namely, a person’s unique physical or behavioral characteristics.
  • There are two types of biometrics used to recognize a person. The first type is biometrics based on physiological characteristics. The second is behavioral biometrics. Physiological identifiers include the following:
  • ...7 more annotations...
  • If your hotel has a lot of security measures, guests may not like it and they may never come back. If, on the contrary, security measures are weak, this can lead to theft or something else.
  • One of the ways to use biometrics in hotels and other establishments in this domain is to implement registration using fingerprint or face recognition
  • In the same way, hotel staff control guest access to different parts of the hotel, for example by requiring a finger scan to access the pool.Another way to use biometrics in hotels is to avoid key cards that allow guests to enter their rooms. Instead, a person just needs to scan their fingerprint, which greatly simplifies the system.
  • The first is that locals can register by scanning their faces through a mobile app. Another option is for foreigners who can check in by scanning their faces through vending machines located throughout the hotel lobby
  • as the fingerprint will become the only key to all areas of the hotel, which greatly facilitates the work of technical staff and saves the hotel from unnecessary problems with visitors.You can also monitor in real-time the access of staff to restricted areas of the hotel, such as guest rooms, washing rooms, etc. You can track which room a particular hotel employee has entered, thereby roughly understand their location.
  • According to one study, 41% of hotel visitors visited the hotel more often and stayed in only one hotel if an employee could recognize them without giving their name. In another survey, 62% of hotel guests believe that such actions by staff will greatly improve their experience of the hotel.
  • For example, a guest arriving at a hotel scans a fingerprint at the front desk, after which the concierge will immediately receive all of his personal information, room, and service preferences, to make his stay at the hotel as pleasant as possible.
  • ecast038 on 20 Nov 21
     
    The use of biometrics in the hospitality industry is becoming more common. Through physiological characteristics such as fingerprints, face scanning or voice recognition, guests can access hotel rooms without the need of room keys. Employees would have control over guest access and be able to easily recognize guests after scanning in.
  • cdamo003 on 06 Feb 22
     
    This article discusses how biometrics is reshaping the hotel experience. From check in from the way we make purchases and enter different areas of the hotel. This feature is also able to enhance security and take away the old issue of lost keys. Many hotels are already implementing this feature and this is a great way to increase security measures.
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Simplify with Tech - Best Strategy for Revenue Managers 2021 - Atomize - 0 views

atomize.com/...-your-revenue-strategy-in-2021 revenue
shared by rosedelice on 10 Feb 22 - No Cached
  • Analytics and automation are nothing new for revenue managers but recent advancements in tech take these areas to new heights. Only a short while back predictive analytics, forward-looking data and live insights were still futuristic dreams. Today they’re a reality. That’s a good thing for revenue managers, especially in the upcoming ramp-up phase, these new capabilities are crucial to making the most of unpredictable markets. 
  • The ideal solution here is for the Cluster Revenue Manager to use a system that automates data collection. First, this saves you time gathering information. Second, it gives you immediate access to the data you need to shape strategies and make recommendations for all hotels in your cluster.
  • Using an automated system to collect live market and competitor data solves this problem. For the best results, pick a business intelligence (BI) solution that provides live, on-demand reporting. This will give you access to the latest numbers whenever you need them, otherwise, you’ll lose time again on updating old reports. 
  • ...1 more annotation...
  • Revenue Managers have the reputation for working with number-focused, unwieldy reports. Those can be hard to follow for department heads less familiar with the topic. As a result, you’ll get a lot of questions and have to spend time you don’t have to defend your strategy. 
  • rosedelice on 10 Feb 22
     
    Automation helps Revenue Managers in many ways beyond just reducing manual work. It makes data-driven pricing easier and reveals emerging market trends in their earliest stages. It decrease the time you spend on back-and-forth communication and discussion.
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