Artificial intelligence is reshaping the hospitality industry | Strongbytes - 0 views
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With the help of AI, businesses operating in the hospitality industry can upgrade their services, processes and improve customer experiences.
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AI systems, more specifically chatbots, have proved to be extremely effective when it comes to direct messaging and online chat services. Chatbots are able to understand and respond to simple questions or requests almost instantaneously. And they can do this 24 hours a day, seven days a week.
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Apart from discussing with customers, AI-driven chatbots can help hotel guests with a wide range of tasks, including ordering meals or drinks, controlling room temperature and lighting, managing evening reservations, as well as taxi booking and itinerary planning.
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