Skip to main content

Home/ Hospitality Technology/ Group items tagged knowledge

Rss Feed Group items tagged

xwang023

Seoul hotel loans smartphones as room key | Hotel Management - 0 views

  • The idea of using smartphones as hotel keys has been picking up steam of late, especially as near field communication becomes more prevalent in mobile devices.
  • hotel launched the smart-key service on December 26, changing the locks and room controls in 16 of its rooms.
  • LG CNS and Hotel Skypark Central say this is the first time this particular technology has been used in a hotel anywhere in the world. 
  • ...3 more annotations...
  • "Smart Green Platform
  • But some questions may make this possible trend less likely to spread
  • most importantly, how will guests who are less tech-savvy handle the new concept
  •  
    It's cool for me to use smartphones as hotel keys.I think it's easy to make guests understand what the new technology is and to use it in each check-in.In the end of the article we may face some questions from the guests. Such as will guests want an extra smartphone to carry, and will the rapid development of new smartphones and apps make any product the hotel purchases obsolete within mere ounths, and will the guests who are less tech-knowledge accept the new concept.
Kassandra Baumgardner

Do hotels need to green up, make their guests happy and healthy? | Reuters - 0 views

  • A hotel stay might have once been thought of as an opportunity to overindulge on rich buffet food, multiple luxuriant baths and mini-bar nightcaps, but is the modern business traveller more likely to demand gluten-free breakfasts, in-room yoga mats and a green-energy policy?
  • The initiative will, its proponents hope, help to achieve consistency in the way hotels report their emissions.
  • Farrant said that though he is not yet seeing a sufficient degree of customer maturity or interest in making purchase decisions based around environmental considerations, the initiative "is starting to drive public sector procurement and corporate purchase decisions."
  •  
    Trends in the hospitality industry are changing. Hotels were once considered the place to indulge and splurge a little, but now we are beginning to see hotels change their approach to attracting customers. Properties around the world have begun to make changes that are reducing their carbon footprint, but those changes cannot always be seen by the guest. This means that many guests do not even realize that its happening. Many changes will begin to happen as customers express their concerns more publicly. Surveys are showing that a growing number of guests want to see green initiatives within hotels, and wouldn't mind paying a little more to stay at green hotels. There is work being done to measure a customer's carbon footprint and this knowledge will give hotels some consistency in the way they report their emissions. Although still in its early stages, green initiatives provide great marketing opportunities for hotels, and they are starting to see that they can attract more people through these initiatives. Green Initiatives are will continue to becomes increasingly more popular for guests. As guests continue to become aware of the effects of their carbon footprint they are going to look for ways to help reduce it. One area will be in the hospitality industry. This is a great opportunity for hotels to increase profits, by marketing to this type of traveler.
anonymous

Internet Marketing Executive Takes New Job at Noble Studios - 0 views

  • Noble Studios, a full-service digital agency based in Reno, Nevada, has added an experienced Internet marketing professional to their management team. Chad Hallert, former director of e-commerce and Internet marketing at the Eldorado Hotel Casino and Silver Legacy Resort Casino, has accepted a position with Noble Studios in Reno
  •  
    Noble Studies is adding Chad Hallert to their team. Hallert is a former internet marking director at the Eldorado Hotel Casino and Silver Legacy Resort Casino. At Noble Studios he will work with clients to maximize performance and ROI. His previous experience involved web development for their casino websites, which helped to increase profitability. This is an interesting move by Noble Studios to hire Chad Hallert. This will give the company an edge because Hallert specialized in casino and hotel e-marketing. This could help bring in more hospitality based clients to Noble Studios. Hallart is highly thought of in Nevada and has been recognized for his knowledge in technology marketing.
Grant Beck

FBI: Beware Of Malware Installed Via Hotel Networks - Forbes - 0 views

  • fake software updates booby trapped with malware that are being pushed through hotel internet connections .
  • malware that are being pushed through hotel internet connections.
  •  
    This article brings to light security threats that are transfered via hotel networks. Fake software updates are used to hide malware which is installed on the computer when the update is accepted. The FBI offers tips on how to avoid being exposed to this after data on several hundred firms was stolen by hackers. The hackers broke into Marriott International Inc.'s records and had access confidential information. This article is important because firms have the responsibility of providing security for the clients as well as themselves. It is important to be aware of threats like this and of how it can be avoided so that the firm isn't put in a bad situation and have to deal with stolen information. With mobile devices and wireless networks becoming more common these types of threats need to be taken into consideration. Most users don't read the fine print or consider where software updates are coming from, especially if it looks like the source is a hotel they are staying at. This makes it even more critical that the hotel is aware of and blocking these threat because claiming that it was done without the knowledge of the hotel may not always be enough and looks badly for the security.
Melisah Miller

Hackers Lurking in Hotel Networks - 0 views

  •  
    This article is about the wireless networks within hotels today and how there are many hackers that are breaking into the hotels networks. It discusses how hackers target hotel networks more than any other destination in previous years, and that what is even worse is that the hotels that have been hacked didn't have any knowledge of the hacking that has been done for more or less than 160 days. This article also gives insight of some of the possible things to do to prevent hacking from happening.  I feel that this article although it is 3 years dated, is of great importance to most hospitality industry businesses. There is much information that is stored and transported through many networks that can cause a company to loose everything they have worked for if put into the wrong hands. 
Katie Gallagher

5 pressing hotel security concerns for 2012 - 0 views

  •  
    This article was all about the hotel security concerns for 2012. The 5 things the article lists as issues are: IT, terrorism, skimmers, liability and insurance fraud, and finally security as taboo. IT in a concern for hotel security because mobile and cloud technology is becoming very popular. Companies that do not protect their information with passwords are even more at risk. Data protection needs to include end to end management so companies are not just patching the security. Terrorism is another issue that was a concern in 2012. Hotels need to keep staff and travelers knowledgeable about possible threats, but in a way that does not scare them. Campaigns were placed in airports to educate travelers about notifying security upon seeing something suspicious. Another thing that hotel security should be concerned about is skimming. Skimming is a device that catches credit card numbers. Usually there is a need for an inside man for this type of threat. These people usually aren't criminals, but opportunists. Prevention of this in your hotel could be to hire an investigative team man making that known to the employees. This will keep honest people honest. Insurance fraud is one of the greatest business risks and it's the most expensive. Claims could be as small as a guest seeking a free room for stubbing his toe to a drawn out worker's compensation case. Liability is the label that hoteliers are held liable for criminal acts of a third party. Hoteliers should properly educate themselves on these issues and consulting an attorney if necessary. The final issue is security as a taboo. Security should become a part of day to day operations and hoteliers will be better able to address it. Hotel executives should insist their GM's make security a priority. This article was written for the year 2012. I still think that all these issues are relevant in 2013.
YUE LI (3325307)

Hey, Small Spender - Hotel Management Network - 0 views

  •  
    This article concluded the advantages of IT in hospitality industry. Information technology becomes more concerned about by hotel managers, but they spend relatively little of their budget on technology. Much knowledge of technology in the hotel sector resides at corporate level, with data released to select recipients at specific times, such as budget planning. Much knowledge of technology in the hotel sector resides at corporate level. IT benchmarking helps to understand where an individual property ranks in comparison with other hotels in its competitive sets. The author talks about it on Research design, key benchmarks, and comments on results three aspects. several reasons of why the hospitality sector spend so little on IT, including that IT employees can be ineffective at internal marketing and competing for a share of the budget, the hotel industry is high-touch rather than high-tech and upscale properties are more likely to employ extra staff than additional technology, IT is not considered a core competency, hotels have no need to be innovative with technology, IT budget decisions are frequently taken by owners rather than operators or managers, and IT is viewed as a cost rather than an investment.
Caroline Hardenbergh

Enhance Your Knowledge: Increasing Website Traffic - 5 Quick Ways to Do It - 4 views

  •  
    This is a good tutorial of how to increase visibility of your business, product, or service. I appreciate seeing this because if gives a basic outline of the options available for those who are not especially internet or marketing savvy. Although posted on the Linkedin: Event Peeps: For Live Event Industry Professionals news articles, it is relevant to all hospitality professionals in their marketing efforts. The first suggestion is to create a blog, and points out that having a RELEVANT blog is the key to getting attention, and then traffic and interest in your product. Next, it is important to keep the blog current and up-to-date, and that it must be posted on a three times weekly basis. Once the blog is generating traffic, the next suggestion is to make the most of the specific keywords which get responses, or even use the keywords from within the responses to the blog. This will indicate the topics and content that are creating the most interest, and will in turn re-create more traffic. The next strategy is to write articles and submit them to article directories, which generate high-quality traffic. This of course leads to the next suggestion, which is to get your business name and/or your name out into the public's awareness. This starts with articles and blogs, but has to be enhanced by participation in industry forums, which will bring you into the limelight if peers acknowledge that your articles and blogs are informative and demonstrate your expertise. Lastly, utilize methods other than online sources. All forms of marketing enhance each other, so don't neglect to send the local market your business card, and be sure to offer hard copy details on your blogs and articles. Using both online and offline contact methods will increase traffic to your website, and site visitors should be promptly contacted in as personal a manner as possible to initiate a successful customer relationship.
haojingting

Software Design and Programmers by Daniel Read - developer.*, Developer Dot Star - 0 views

  •  
    The discussion of this article about the relationship between design and construction is intended to underscore three points: first, designers who create specifications that will be handed off to other people must be aware of the inherent incompleteness of any design. Consideration must be given to the audience for the design, as well as situational concerns such as schedule and risk. Second, it is critical that programmers have an intimate knowledge of the principles and techniques of software design; study is required. Programmers design when they code. The only difference for a programmer from one situation to the next is a matter of degree: at one time you might be working on a project that keeps as much design decision making upstream as possible, and at another time, you might find yourself on a team where most or all of the design decisions occur during construction. In either case, your knowledge of design has a direct effect on the quality of your work and the quality of the resulting product. Mastering your language, tools, and platform is not enough. Third, it is critical for managers and leaders in charge of development projects to recognize the inevitable role of design in the construction phase and to ensure that the overall process creates opportunities to leverage that fact as an advantage.
Long Jin

Keep your data safe when connecting to public wireless hotspots | Gadling.com - 0 views

  • Any time you connect to a public Wi-Fi hotspot, almost every single piece of data you transmit can be picked up by anyone within range of the same network.
  • Don't share files on your computer
  • Create your own secure connection with a VPN
  • ...1 more annotation...
  • Firewall your computer
  •  
    Like the tittle said, this article introduced some basic methods to keep data safe when connecting to public wireless hotspots. The author pointed out that whenever we connect to public Wi-Fi hotspots, most single piece of data can be picked up by anyone within range of the same network. It is very important to keep our data safety especially in the public place. The author introduced ten methods to protect data safety. It included turn off "auto connect", don't share files on computer, get a 3G or 4G adapter, create your own secure connection with a VPN, connect securely to your home PC, then connect to sites you need, firewall your computer and so on. During introducing the methods to protect the data, the author also told basic knowledge about how the data will be picked up by others.  In the part of don't share files on computer, the author pointed out that many people choose home network when they are connecting into public Wi-Fi which can let other people stole the sharing files. Also the firewall for the computer is really necessary to protect the data in the computer. Finally, the author told an easiest implementation which is restrict what you do on Wi-Fi. People should not do anything on Wi-Fi that you wouldn't want to share with anyone else like bill payments. It can let other people know your account and password when you make payments through public Wi-Fi.
Fang Shu

The 5 Most Important Requirements for Successful Staff Tech Training - 6 views

  •  
    These five requirements are basic for staff tech training. I think the last one is more important than other four. Trainers must have experience in hospitality industry before, then they can understand what tech knowledge they can teach and train others.
  •  
    In the staff tech training, the trainer plays a very important role. I think the basic factor is the trainer should have rich knowledge about the new technology and the working experience in the hotel. The most important factor in my mind is trainer should know how to adapt the technology to the hotel. The new technology can't be used by every hotel, so the trainer should know which technology can bring more benefit to the hotel.
  •  
    Agreed, the training typically is better for the users if they have a trainer that can relate to their specific needs. I also think #3 is of great importance as workers often times get so used to working with a previous system, they are opposed to a new one simply because of how unaware they maybe of how the new system will increase productivity and make their workday easier.
Dhaval Khakhar

3CX VoIP blog » Hotel Concepts - Brilliant and 3CX Complete Integration - 1 views

  • The 3CX Hotel Module is an add-on that turns the 3CX Phone System into a full-featured hotel PBX, and through the new integration, can now interface directly with Hotel Concepts’ IDPMS or Brilliant PMPRO. This enhancement provides hoteliers with a host of additional features relevant to property operations. Unlike other PBX providers that charge extraordinarily high premiums for these hotel-specific enhancements, the 3CX Hotel Module is extremely affordable, since it leverages low-cost VoIP technology.
  • Unique features of the 3CX Hotel Module now integrated with IDPMS and PMPRO include: The ability to automatically reset the guest PBX upon check-in and checkout, adding or removing the guest’s name on the voicemail system and deleting any leftover recordings; The option to block external calls to and from particular guestrooms upon request; The scheduling of automated wakeup calls; Guests’ names are displayed to receptionists when making in-house calls; Call billing automatically integrated into guest folios; The ability for housekeepers to deliver status updates and execute minibar charges through guestroom PBX phones.
  • As the hotel and travel market continues to trend toward integrated technology solutions that make operations more streamlined and cost-efficient, Hotel Concepts – Brilliant is an ideal partner for us to help meet that growing need,” Martin added.
  • ...2 more annotations...
  • About Hotel Concepts – Brilliant
  • About 3CX
  •  
    This article talks about the full integration between Hotel Concepts' Integrated Distribution Property Management System (IDPMS), the Brilliant PMPRO property management platform and the 3CX Hotel Module, a comprehensive PBX telephony system designed specifically for the global hotel industry. The 3CX is an add on that turns the 3CX phone system into a full featured hotel PBX, and with this new integration, it can directly interface with hotel concepts 'IDPMS or Brilliant PMPRO. this is one of the inexpensive ways/means to carry out property operations when compared to other PBX providers who charge high premiums, making it very affordable along with the VoIP technology. since the hotel and travel market is on an upward trend , integrated technology solutions like these can make those operations cost-efficient, as making calls all over the world is so expensive, and along with this, also streamline the operations by combining the extensive telephony experience with the knowledge of the global hotel industry, which will also set new standards in hotel management and communication.
Melissa Krajewski

Going green in Monte Carlo - Travel - MiamiHerald.com - 0 views

  • The Société’s environmental successes range from banning red (bluefin) tuna to the recovery of ink cartridges in a sophisticated recycling program that reclaims six different kinds of waste.
  • What’s noteworthy about Monaco’s firm resolve for environmental protections is that it enhances the vaunted Monte Carlo experience, from the quiet serenity of its piney beaches to the lively buzz of the Place du Casino, arguably the hub of Monte Carlo’s dazzling nightlife, where the iconic Belle Epoque casino and Hôtel de Paris still glow dramatically every night, albeit with low-power floodlights.
  •  
    Hotel de Paris in opulent Monte Carlo, Monaco pleasantly surprises as a forerunner in the hospitality industry's green revolution. Prince Albert II leads by example after having a 'sustainably' lavish wedding using local and fair-trade products. Even though "mullet carpaccio" does not sound delectable to me; I am sure world renowned Chef Alain Ducasse knows how to transform the ordinary into extraordinary. Prince Albert II went so far to even have his cows supply the milk for his ice cream dessert, I call that dedication. With such excellent leadership and funding in the green initiative the Prince Albert II of Monaco Foundation addresses three major environmental issues: climate change, biodiversity and water consumption. Because of the Foundation visitors to Monaco participate in the green initiative with or without their knowledge. The casino, four hotels, several restaurants and spas all educate their staff on how to "be green." Hybrid shuttles, organic farming, reclaimed watering, on-site herb gardens and the banning of bluefin tuna are all examples of how the hospitality industry in Monaco has gone green. Monaco's will and initiative in the green revolution is inspiring. I hope that every hotel worldwide can try to adopt some of these practices and look to Monaco as a role model.
anonymous

The Education of Groupon CEO Andrew Mason - Businessweek - 0 views

  • “In addition to actually greeting customers as they come in,” says Mason, “I’m running between the front of the house, where we have one system, and the back of the house, where we have another system, entering redundant data from one into the other. I’m just managing the mess that is this technology infrastructure for the business.”
  • The CEO’s focus now is on building what Mason calls the “operating system for local commerce”—a suite of software and technology services that would embed Groupon into every facet of every transaction on Main Street.
  • Merchants would use the system not only as a form of advertising but also as a touch point for every sale they ring up and a hook for bringing customers back.
  • ...2 more annotations...
  • With his previous credit-card processor, Cotter says he would have to keep track of receipts and manually add up his daily income to calculate tax at the end of the month. “This does all that,” says Cotter,
  • The tools at a merchant’s disposal are mostly limited to a handwritten or computer booking system, a credit-card processing machine, and a cash register, all of which tend to work independently. “They have a point-of-sale system that doesn’t talk to their reservation system that doesn’t talk to their online ordering system,” Mason says. “Each one of the solutions provided to them they loathe so deeply that they don’t even get around to wishing that they were all integrated.”
  •  
    Peppered throughout this article on Groupon's CEO Andrew Mason are snippets of knowledge or understanding of the importance of efficient accounting systems to run a successful business. While working as a host in a restaurant, Mason learns first-hand the inefficiency of its RMS, stating that there are 2 separate systems for the front and back of house. His experience working in a small business is a stint to help develop more relevant and seamless applications and software with merchants to help them manage payment and inventory, rather than inundating them with coupons, customers, or no business at all. The major takeaway related to this class is that finance and accounting are so unappealing to businesses that even the CEO of a major public company was surprised by how disorganized, even non-existent, an efficient POS was within a small restaurant in Chicago. And perhaps that is also a reflection of his own business model, as Groupon has been reported to have lost money, and even passed up a billion-dollar deal with Google. To survive, any business, large or small, must approach their finances intelligently.
Akshay Ramanathan

Dubai launches new initiative for green tourism - 0 views

  •  
    This article talks about the Emirate of Dubai and how its Department of Tourism is making great strides toward expanding standards that support the idea of green tourism and environmental responsibility. Dubai is sponsoring a program called "Together for a Green Environment" to help educate hospitality industry professionals about the importance of sustainable tourism. Through a series of workshops and seminars people were able to better understand the challenges facing them and come up with solutions to address these problems. A large concern was simply a lack of awareness and knowledge regarding sustainable and green efforts, an issue which is being addressed through the program. The initiatives have proven successful and CO2 emission has decreases by almost 20%. The article proves how areas around the world like Dubai are increasingly consciences of the importance of "going green."
Yingjie Cao

Customer Relationship Management - The Future of CRM - 0 views

  • ìCRM is one of the most dramatic, fundamental changes in the history of business.î High-Yield Marketingís Dick Lee agreed: ìCRM is fundamentally the expression of the customer-centric business philosophy. Itís how you respond to the fact that customers are now the drivers in our economy.
  • ìThere are different types of customers, different types of business models and selling strategies, and over time there will be different CRM software to support these different models.î Dickie agrees
  • CRM customers are also demanding more and more knowledge management functionality
  • ...1 more annotation...
  • in the eBusiness economy, you need to deliver customer organizational knowledge on demand, anytime anywhere
  •  
    According to the article, different customers, business models and selling strategies require different sizes of CRM system. Over the years, vendors only added more and more features to original CRM systems. They've focused more on functionality at the system level, taking an everything-that-everyone-needs approach that rarely took into consideration the user's interaction with the CRM system. So businesses are demanding a much more flexible, much more nuanced interaction with the information in (and around) a CRM system, an interaction focused on the needs of the individual accessing the information and the needs of the customer engagement taking place. So clearly one size of CRM cannot fit all. Such as how iPhone changes the appearance & function of keyboards and screens. As CRM system focuses more on personal view, "smart" and "flexibility" may be what CRM should achieve in the future.
Jennifer Koren

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  •  
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  •  
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  •  
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  •  
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  •  
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  •  
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  •  
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  •  
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  •  
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  •  
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  •  
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  •  
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
Alexander Suarez

Internet Security: Whom Should You Trust? - Forbes - 0 views

  • Comment Now Follow Com
  • Internet security is all about trust at a distance
  • Even with secure connections, encryption, and the various other authentication schemes there is always a way to spoof identity, provide forged documents or credentials, hold computers and servers hostage to “ransomware” or allow cyber-criminals to be whoever they want to be.
  • ...5 more annotations...
  • he Online Trust Alliance and its Mission
  • Privacy: Especially in the European Union, there is a greater focus on the control, collection, use and sharing of consumer data. The Online Trust Alliance is working to protect consumers in this regard;
  • The organization is deeply involved in seven areas that are highly relevant to business and how companies can safely interact with customers, clients and anyone that uses the Internet, while protecting internal confidential information.
  • Anti-Malvertising: to help protect consumers and sites from malicious advertising;
  • No organization is immune to the loss or compromise of confidential and sensitive data. Consumer information, employee records, proprietary and trade secret information, and intellectual property are all available for the taking if infrastructures are not properly protected and contingency plans developed should a breach occur.
  •  
    This article divulges into the world of internet security. It explains how with even the most secure connections there is always a possibility to spoof an identity, provide forged documents and/or allow cyber-criminals to be someone they're not.  The Online Trust Alliance or OLA, is an organization deeply involved in several areas that are highly business-relevant and in how companies should safety interact with customers, clients, and/or anyone who uses the internet while at the same time protecting their personal information.  In conclusion,  no organization is immune to a loss of personal information. Consumer information, employee records, etc are all available for the taking if not properly protected and/or a contingency plans developed in the event of. However, with the help and knowledge of the OLA,  preventing such instances from occurring can be drastically reduced .
anonymous

Trends and New Technology in Hospitality for 2014. - Tuesday, 8th July 2014 at 4Hoteliers - 2 views

  • A survey reports that 72 percent of consumers trust online reviews as much as personal recommendations; in 2014, review sites like TripAdvisor and Yelp will continue to become more influential as users look for ways to make their world a bit smaller and more personalized.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  •  
    Like any industry, the field of tourism and hospitality must be competitive and technologically advanced. The article addresses six technological trends within the hospitality industry. 1. Virtual reservations - A significant number of patrons reserve their hotels via a computer or mobile device. Thus travel booking websites have become more popular. 2. Virtual check-in and ordering - Check-in kiosks cut down on customer wait time (long lines, short staff, etc.). More hotels and restaurants will be making use of these technologies. As technology advances, consumers shouldn't be surprised to see more futuristic options such as voice recognition, fingerprint and retina ID. 3. Travelers with multiple devices - Hotels have to be conscientious of this fact in terms of room design, public (hotel) space and structure. Customers want to feel secure that they (and their devices) can be properly accommodated. 4. Hospitality staff with multiple devices - This trend is a win-win for employees and customers. Employees can better meet the needs of their customers no matter their location (poolside, bar, lobby, etc.). Also, by collecting data, businesses have a better understanding of customer needs and preferences. Customers have the freedom to be more mobile (in any area of the hotel) without feeling disconnected or not being able to have their needs met. 5. High tech meeting and public space - Hotel meeting rooms and lobbies are receiving technological make-overs to accommodate users who rely on multiple devices. This is great for business as it creates an environment that is conducive to conducting technologically advanced meetings and conferences in a comfortable setting. 6. Online reviews - These reviews are crucial to businesses as well as consumers. On the business end, companies will be able to gauge their effectiveness in all areas via honest customer feedback. Consumers have the opportunity to make better choices after reading reviews based on ot
Jessica Schwec

Consultant Calls For Local Security In Tourism, Hospitality Business | :::…Th... - 0 views

  • around
  • indigenous
  • He recommended the recruitment of indigenous youths to keep  surveillance, provide  protection and  report suspicious movements in and around tourist sites.
  • ...2 more annotations...
  • “The success or failure of a tourism destination or hospitality industry depends on how safe and secure  the environment is for the guests and tourists.
  • “There must be locals involved in the policing of our parks, hotels  and tourist centres. These locals  know the  terrain very well, they know the criminals amongst them and they are in position to fish them out,” he said.
  •  
    Security has different meanings in different countries and is extremely important in creating and maintaining international leisure travel. In the United States this means technology: security cameras and monitoring, rapid communication and response technology. In developing countries such as Nigeria, the security conversation centers around much more primitive ideas. "A hospitality and tourism consultant, Emeka Attamah, has made a case for the establishment of 'Local Tourist Security'…in Nigeria." This idea centers on the belief that locals should be involved in the policing of public places because they are well versed in the terrain and the criminals that operate in these areas and are therefore in the best position to fish them out. After all, the success or failure of a tourism destination depends largely in part on how safe tourists perceive the destination to be. The idea of a Local Tourist Security in countries such as Nigeria means recruiting indigenous youth to provide surveillance and security near tourist sites. There are benefits and disadvantages to this proposal. These individuals will be well versed in the region and the people who live there. Many of them will have lived in the area for generations and have insider knowledge on who's who and where's where of the town in which they are operating. However, these youth would be more malleable and perceptive to outside influence. More than likely they would be easier to pressure into certain ways of thinking or actions than their adult counterparts. In addition, initiatives such as Local Tourist Security seem to potentially promote child labor (although potentially milder than the stigma would have us believe), which is looked down upon internationally. In conclusion, Local Tourist Security groups may be the best answer for areas such as Nigeria at the current time, but security in these countries is still miles behind the developed world. As a result these measure may attra
‹ Previous 21 - 40 of 196 Next › Last »
Showing 20 items per page