Skip to main content

Home/ Hospitality Technology/ Group items tagged innovative

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
12More

IATA Chief Cites GDS Partner Role, But Remains Critical - 0 views

www.travelmarketreport.com/technology IATA; chief partner ; GDS; XML; Open AXIS; Farelogix; American Airlines
shared by Deborah Fromer on 16 Jul 12 - No Cached
  • While remaining critical of GDSs, IATA director general Tony Tyler sounded a somewhat less combative tone toward “our global distribution system partners” during his keynote speech at the IATA annual general meeting in Beijing.
  • Giovanni Bisignani, who retired as director general last year after 10 years in the post, made the GDS industry a frequent target of his famous “Basta!” moments over segment fees.
  • More recently, Tyler has excoriated GDS companies for what he called a failure to meet the changing needs of airlines as they adopt new merchandising methods.
  • ...8 more annotations...
  • Our global distribution system partners help us to sell 60% of our tickets,” he said. “Beginning four decades ago, when these systems were created, their cutting-edge technology expanded our distribution horizons.”
  • But are blocking innovation
  • Open AXIS messages were in turn donated by Farelogix, the company that developed American Airlines’ Direct Connect technology.
  • GDSs, which are built on operating systems dating from the 1970s, have not been able to facilitate innovation like we have seen in other industries.”
  • multimillion dollar airline product investments “cannot break free of product descriptions limited to booking classes like F, C, or Y and their derivatives. And personalized offers based on availability, customer needs, preferences or histories are effectively impractical.”
  • IATA is working on new distribution standards to enable airline product differentiation, he said. Those standards are based on XML messaging schema adopted as “standard” by Open AXIS, the U.S. organization that promotes XML as the ideal technology connection linking airlines with distributors.
  • “XML standards and customer-friendly interfaces are the new cutting edge, facilitating revolutions in how the world does business.
  • IATA will define the foundation standard this year
  • Deborah Fromer on 16 Jul 12
     
    The International Air Transport Associate (IATA) at their annual general meeting in Beijing have had enough with the outdated Global Distribution Systems technology. The new Director General Tony Tyler indicated that in the 70's the system was cutting edge technology expanding distribution for airlines but years later the technology lacks innovation and must be brought up to date with airline product differentiation. This can be done by adopting new standards through XML messaging schema. Farelogix has donated XML through Open Axis, an organization that promotes the XML technology for linking airlines with distributors, similar to the technology that American Airlines has been using. IATA indicates that this year they will define the foundation standards in partnership with the GDSs, a necessary progression.
1More

Robot wok chains 'good example of innovation' - 0 views

www.spring.gov.sg/...le-of-innovation-20101207.aspx hospitality tech solution
shared by Bing Kwok on 04 Sep 13 - No Cached
  • Bing Kwok on 04 Sep 13
     
    Business facing a short supply of workers should increase output through innovation - just like the restaurant which uses robot woks, here in Singapore. Labor shortage is a constant problem that F&B sectors are facing. Through the government arm of SpringSingapore where you can get funding for being innovative in your business. Ruyi Restaurant which showcase their robot wok at their outlet at Resort World Sentosa, The machine cost around S$18,000 or US$14,000. It does make a really good fried rice though.... Here is the Youtube Link: http://www.youtube.com/watch?v=aOj_6b-GfQU
3More

Tech Innovations That Are Changing The Hospitality Industry - Social Hospitality - 0 views

socialhospitality.com/...nging-the-hospitality-industry
shared by noreen1 on 15 Jan 15 - No Cached
  • The Huffington Post‘s “Future Travel: Hot Technology will Change your Hotel Stay” reports that this Seattle Hotspot boasts rooms “with heat-detecting body sensors that indicate to housekeeping staff when a room is occupied…a 21st- century ‘do not disturb’ notice.”
  • According to “Occupancy Detectors Save Money, Environment,” the biggest drain on hotel utilities is unnecessary heating and air conditioning and that the installation of energy controls throughout a property could “shed utilities costs without compromising quality.”
  • noreen1 on 15 Jan 15
     
    This article found in Social Hospitality features one of my favorite innovative technologies being utilized in the hospitality industry.  In some cutting edge properties, housekeepers now have the ability to use heat detectors to determine whether a room is occupied or not.  This is a fantastic new addition to most hotels current procedures and would cut down on numerous instances of guest annoyance.  One of the most frustrating things when staying in a hotel is being woken up early by housekeeping knocking on your door, and this technology offers a "21st century do not disturb notice" which would greatly improve the guest experience.  
15More

Ahead of the Curve: Groundbreaking Tech in Hospitality - 1 views

lodgingmagazine.com/-the-curve-groundbreaking-tech
shared by anonymous on 12 Feb 18 - No Cached
  • The hotel industry is well aware of this possibility, which is why the big brands are innovating like crazy to maintain an edge over smaller, more nimble lodging industry disruptors. By taking a proactive approach to new technology, brands are able to keep ahead of trends and implement solutions before guests even know what it is, exactly, that they’re looking for
  • So, how do these big hotel companies implement innovations that, by definition, are disruptive to existing processes, while still providing the best guest experience? It’s apparently a combination of deep research, careful preparation, and closely monitored pilot programs.
  • That interaction is key, because no matter how cool new technology may be, hotels are in the hospitality industry. Connecting with guests on a human level is integral to their overall satisfaction with their stay. If a front desk agent is using the best software on the market, but doesn’t make eye contact and smile at a guest as she’s checking in, what will the guest’s impression be?
  • ...10 more annotations...
  • With new tech hitting the hotel industry so rapidly, taking the time to examine the main trends to best direct focus can be extremely valuable.
  • Guests want to be able to access all the amenities and conveniences of home when they’re on the road, and if a property isn’t able to keep up, it will likely be left behind.
  • when new technology hits hotels, it must be seamless
  • The rise of the Echo and voice-recognition technology is just one example of the lightning-fast way technology is evolving and changing people’s lives
  • Guests are now able to interact with your property long before they ever set foot in the building
  • There has also been a move towards cloud connectivity and the integration of systems that previously would have been separate
  • Hilton is somewhat unique in that it relies very heavily on what Wilson calls its “innovation hotel,”
  • The McLean property is also unique in that everyone in the hotel—including the guests—knows when pilot programs are happening. “We’re very transparent about what we’re testing and why we’re testing it.
  • The big brands, while constantly innovating, are still fixated on one goal—giving guests the best experience possible. “Our primary focus when delivering technology is making sure it also aligns with our strategic initiatives, including driving consistency in delivering an outstanding guest experience,” Cline says.
  • “Imagine, a Hello Rewards member walks up to the hotel’s coffee shop and the barista is automatically notified that this guest is named Sarah and Sarah enjoys lattes with almond milk.
  • Jennifer Dantzler on 12 Feb 18
     
    This article goes into details about the new technology emerging in the hospitality industry and how it is that hotels are able to stay ahead of the cutting edge trends of today.
  • anonymous on 09 Jul 18
     
    I found this article interesting as it is closely related to the discussion board topic for this week. It touches on the point that guests expect the same level of convenience that they can experience at home when they are travelling. Voice recognition devises are on the rise and this new technology is affordable enough to be a regular house-hold item. It's difficult for hotels to have a competitive edge while trying to stay one step ahead of the game. Maintaining excellent customer experiences while avoiding unnecessary touch points for the guests is the goal for many businesses. The article mentions that Hilton as a technology "test" property, where all new technology is transparently tested on staff and guests and valuable feedback in derived. I think this is an excellent idea that more hotel brands should incorporate.
9More

Room for Innovation - Hotel Technology | By Hanna Falko and Florian Kriechbaume - Hospi... - 0 views

www.hospitalitynet.org/...4075766.html
shared by irinatroitskaya on 26 Oct 17 - No Cached
  • The world is changing rapidly, hence any type of business needs to adapt to evolving market dynamics.
  • According to a study conducted by Cornell Centre for Hospitality Research in 2014, it is estimated that the Millennial generation will represent 50% of all travelers by 2025.
  • Some brands, such as Loews Hotels, go as far as introducing an option of making a room reservation using a hash-tag on Twitter. Hilton's HHonors app, on the other hand, allows its loyalty program members to select the exact room location and configuration
  • ...5 more annotations...
  • As more online traffic to the hotels' websites is now driven through mobile devices rather than computers, hotel operators continue to innovate their reservation systems and checkin procedures
  • As such, hoteliers have introduced a mobile check-in option, which enables guests to use their mobile devices as a key, through mobile applications and Bluetooth.
  • Going far beyond just a clean and comfortable bed, guests now want the room layout to be user-friendly and accessible for multiple digital devices.
  • A number of hotel companies have already recognised the benefits IoT can bring to their hotels and are now piloting initiatives around the Internet of Things as an opportunity to improve guest service, efficiency and revenue.
  • Public perception of a hotel is largely formed through the digital channels, especially now that social media platforms are perking up in popularity.
  • irinatroitskaya on 26 Oct 17
     
    The article discusses the aspects where technology is applied in the hotels. First, it is argued that although the hotel industry is considered to be among the slow adopters of technology, still the hoteliers are monitoring the innovations that can increase their efficiency. With the millennials constituting more than a half of all travelers by 2025 the industry should be ready to accommodate their needs for effective service with the help of technology. Bookings are made not only through traditional websites or OTAs but also via Twitter or Facebook. Online check-in process on a mobile device allows the guests select the exact room they want and open the door with the keyless access without stopping at the reception. The hotel rooms design is also changing to provide high connectivity opportunities. Traditional phones are substituted by tablets enabling guests to control the room features and connect with the hotel staff if needed. Internet of Things (IoT) is also considered as a way to improve the guests' experience and hotels efficiency. Finally, every guest now may have a great impact on the hotels' reputation through the social media. I believe that the article highlights the spheres where technology is applicable in the hotel industry and emphasizes the technological issues that should not be overseen by the hotels in order to remain competitive.
6More

Merging Art & Tech in Spokane: Ruby Hospitality Chooses StayNTouch's Cutting-Edge Mobil... - 0 views

www.hospitalitynet.org/...4091698.html ruby tech hospitality pms software
shared by adel168 on 12 Feb 19 - No Cached
  • Using his love for art and theater, Jerry began renovating historic buildings including the revival of the famous Bing Crosby Theate
  • Jerry's projects emphasize innovation, smart designs, and most importantly, artistic vision.
  • Dicker's management team chose StayNTouch because it fits closely with the company's mission, which is to deliver a unique high quality product with amazing service at a great value
  • ...2 more annotations...
  • "StayNTouch's Mobile PMS gives our guests seamless self check-in options, while always keeping us in touch if they need us."
  • "StayNTouch shares Ruby Hospitality's commitment to forward-thinking innovation,"
  • adel168 on 12 Feb 19
     
    StayNTouch which is a mobile hotel PMS technology provider, is partnering with Ruby Hospitality. The owner, Jerry Dicker, chose StayNTouch because it fits in with their mission to deliver a unique high quality product with amazing service at a great value as well as their commitment on forward-thinking innovation.
3More

AI, automation to boost hotel revenues by 10% - Report - 0 views

punchng.com/st-hotel-revenues-by-10-report technology hospitality hotel software business tech travel solution
shared by imontenegro on 06 Feb 19 - No Cached
  • imontenegro on 06 Feb 19
     
    "A new report by Colliers International, has found that personalisation of Artificial Intelligence can increase hotel revenues by over 10 per cent and reduce costs by more than 15 per cent. The report which was conducted for Arabian Travel Market 2019, stated that hotel operators were expecting technology such as voice and facial recognition, virtual reality and biometrics to be mainstream by 2025. It added that further to this, about 73 per cent of manual activities in the hospitality industry had the technical potential for automation, with many global hotel operators including Marriott, Hilton, and Accor already investing in automating elements of their Human Resources." While automation is forecast to replace a large number of jobs, between 39 and 73 million in the United States alone, according to a study by McKinsey Global Institute, the report also stated that innovative technology would not be a purely negative disrupter. The report stated that looking to the future, the use of robots within the hospitality industry was becoming more commonplace with Colliers predicting the global sale of guest relation robots to reach 66,000 units by 2020. "Deployed to improve guests' overall experience in a hotel, these robots offer a range of uses from artificially intelligent chatbots designed to assist with the customer service process, through to robot concierge and butlers which have the ability to deliver luggage, handle check-in and check-outs and deliver meals 24/7 to guests efficiently," it said. It added that in 2015 the world's first robot-run hotel opened in Japan, saying that Henn-na Hotel featured a multi-lingual animatronic dinosaur at reception that helped with check-in and check-out as well as robot porters and a giant mechanical arm that stored luggage in individual drawers.
  • imontenegro on 06 Feb 19
     
    "Curtis stated, "Hoteliers have been cautious of technology taking away the human touch from the guest service and experience. However, by giving guests the power to choose every part of their hotel experience, hoteliers can learn the right balance between staff interaction and AI-powered, automated customer service."
  • imontenegro on 06 Feb 19
     
    SUMMARY: Hospitality is the business of selling experiences. AI innovations are evolving daily within the hospitality industry. Currently, there are innovations that offer guests the ability to express both satisfaction and grievance. The influence of these AI innovations and the usage of social listening tools are expected to become standard in a decade. An artificial intelligence robot may not smile but, it can recognize faces, remember names and most importantly remember guest preferences, characteristics and behaviors.
11More

The Most Popular Event Planning & Hospitality Blog Posts of the Year - 0 views

www.socialtables.com/...ular-event-planning-blog-posts Hospitality Event Planning
shared by sliu043 on 27 Mar 18 - No Cached
  • 1. Attracting Sponsors in Innovative WaysOne of the first questions of any event planning process is how to get the funds to make it happen. Because chances are, unless your company has a generous marketing budget, you’re going to have to look elsewhere for financing.
  • 2. Speeding Up Registration With the Right Check-In AppThe world is getting used to getting the things they want faster, and the same goes for attendees. That means you need to find ways to cut down on wait time when you’re planning events.
  • 3. Defining Event Goals and ObjectivesMany planners dive right into planning without giving enough consideration to goals and objectives
  • ...7 more annotations...
  • 4. Perfecting Your Product Launch EventA launch event is a proven way to showcase your latest product, build hype around it, and — dare we say it — maybe even acquire some sales during the event itself. And the more you can get people talking about the product, both at the event and via social media, the better it’s going to do.
  •  5. Tracking Social Media PerformanceIf you’re not tracking the performance of your social media campaigns, you’re ignoring valuable information that could help you optimize your marketing and get your event in front of more attendees. 
  • 6. Overcoming the Top Challenges Facing Event Planners
  • 7. Saving Time with Event Planning AppsTo be profitable in today’s hospitality industry, it’s crucial to stay on top of the latest tech.
  • 8. Engaging Attendees with Interactive Presentation IdeasAs event planners, we’re always on the hunt for new ways to engage attendees. But to deliver a truly memorable experience, you can’t just engage attendees, you need to make them a part of the story.
  • 9. Wowing Attendees on a Tight Event Planning BudgetEvents are important. They help establish a brand, market products, gain clientele, raise funds… the list goes on. But as important as they are, your events don’t have to break the bank.
  • 10. Boosting Audience Participation at Your EventsInteracting with your audience is the best way to make sure you get your message to really resonate. In fact, research shows that an engaged audience remembers more, comprehends better, and has more positive associations with the presentation as a whole.
  • sliu043 on 27 Mar 18
     
    Nowadays, hotels are make good use of the social media to carry out event planning and attract more potential customers to know about them. Over the past year, thousands of hotels have posted blogs about their event planning on the Internet to get attention and do marketing. In this article, the author introduced ten most interesting and popular event planning topics in 2017. 1. Attracting Sponsors in Innovative Ways 2. Speeding Up Registration With the Right Check-In App 3. Defining Event Goals and Objectives 4. Perfecting Your Product Launch Event 5. Tracking Social Media Performance 6. Overcoming the Top Challenges Facing Event Planners 7. Saving Time with Event Planning Apps 8. Engaging Attendees with Interactive Presentation Ideas 9. Wowing Attendees on a Tight Event Planning Budget 10. Boosting Audience Participation at Your Events
11More

MyCheck Breaks New Ground with Menu Reordering Capability for Custom Mobile Payment App... - 1 views

www.businesswire.com/...en
shared by knare002 on 12 May 19 - No Cached
  • “MyCheck’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck
  • Check’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck.
  • ation ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumpti
  • ...6 more annotations...
  • “MyCheck’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck.
  • location
  • MyCheck creates custom apps for hospitality groups and restaurant chains to extend their brand into the mobile world. With faster checkout, increased loyalty and customer engagement, MyCheck turns a clinical payment process into a dynamic experience for the guest, providing tools to understand customers better and interact with them in more mea
  • Unlike traditional tablet solutions, MyCheck does not require any special hardware or related installation or maintenance. Because it is integrated with a restaurant’s POS, the MyCheck platform extracts data and analytics on consumption that can illuminate actionable marketing programs.
  • “MyCheck’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck
  • MyCheck creates custom apps for hospitality groups and restaurant chains to extend their brand into the mobile world. With faster checkout, increased loyalty and customer engagement, MyCheck turns a clinical payment process into a dynamic experience for the guest, providing tools to understand customers better and interact with them
  • knare002 on 12 May 19
     
    The article reports MyCheck has created an app to eliminate ordering food and drinks at the table for some restaurants using tablets or servers. The app allows guest to order from the menu on their smart phone and the order is directly is sent to the POS system. The goal is to eliminate the big hardware. The hope is by restaurants using MyCheck the server will be able to spend more time on quality service. The power of ordering and paying will be at the power of the guest. Customer rewards are also going to be tracked through the app.
  • knare002 on 12 May 19
     
    The article reports MyCheck has created an app to eliminate ordering food and drinks at the table for some restaurants using tablets or servers. The app allows guest to order from the menu on their smart phone and the order is directly is sent to the POS system. The goal is to eliminate the big hardware. The hope is by restaurants using MyCheck the server will be able to spend more time on quality service. The power of ordering and paying will be at the power of the guest. Customer rewards are also going to be tracked through the app.
7More

https://www.econstor.eu/bitstream/10419/176337/1/Economics_2018-14.pdf - 0 views

www.econstor.eu/...Economics_2018-14.pdf technology hospitality hotel software business economics green
shared by angelicamm6 on 25 Sep 19 - No Cached
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      (1) "any product, process or service designed with the primary purpose of contributing to remediating or preventing any type of environmental damage"; and (2) any "product, process or service that is less polluting or more resource-efficient than equivalent normal products that furnish a similar utility."
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      One major long-standing hurdle for SMEs has been the lack of appropriate forms of finance, with the severity of financing constraints varying across countries and sectors.
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      First, G20 countries must unlock the finance needed to enable the attainment of both Sustainable Development Goals and Paris Agreement commitments. This will require the scale-up of new low-carbon technologies, including promising zero-emission options (i.e., green and blue hydrogen, which offer lower costs and higher performance for sustainable infrastructure projects) as well as carbon capture sequestration and use (CCUS).
  • ...4 more annotations...
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      Economics: The Open-Access, Open-Assessment E-Journal 11 (2018-14) Global Solutions Papers
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      To this end, the G20 countries should:
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      Governments and intergovernmental bodies can play a crucial role in mobilizing private capital by levaraging public funds and support to signal innovative, low-carbon SMEs to private investors.
    • angelicamm6
      angelicamm6 on 25 Sep 19
       
      Indeed, to the success of the recommendations will depend on the harmonization of such policies across G20 countries. Such much needed harmonization will not only be beneficial for the G20, but will also promote scale-up and technology diffusion to Asia, Africa and Latin America - not as policy but as a result of investment. To this end, the G20 will need to promote regional, cross-country regulatory packages for investment (Medhora 2016), as well as realign trade and FDI policies towards supporting low-carbon products and processes.
12More

Now Is the Time to Launch Direct Booking for Groups | Hotel Management - 0 views

www.hotelmanagement.net/...unch-direct-booking-for-groups booking management launch technology hospitality tech solution hotel business
shared by dulvanesei on 07 Mar 21 - No Cached
  • Hotels need better technology
  • The hospitality industry, for example, has seen the rise of contactless payment systems and other mobile self-service options for guests.
  • New technology has emerged that will offer hoteliers and planners the ability to book meetings and events online, a long-awaited development.
  • ...8 more annotations...
  • Hotels need better technology
  • otels n
  • Even before the pandemic, the hospitality industry had been seeking ways to better serve meeting planners and reduce the cost of sales.
  • Central to the company’s efforts is GroupSync Engage, the first direct booking solution for groups on the market, which launched in October 2020.
  • Direct booking has finally arrived
  • the future of booking meetings will be direct and online, especially for smaller, less complex events.
  • successful in creating technology that helps both sides of the marketplace.
  • Groups360’s technology development has been predicated on supplying hotels with better technology at a lower cost so they could pass on higher value to their planner customers and have better conversations with the meeting professionals they serve
  • dulvanesei on 07 Mar 21
     
    This article is about new disruptive innovating technology of hotels and event planner using virtual direct booking for small booking of rooms, and small event and meeting. This new disruptive innovating technology was the after affect of the pandemic. It's the industry way of growing and surviving into the world today, which is using more technology than ever before.
9More

The Top Hotel Technology Trends the Industry's Talking about in 2018 - 1 views

businessblog.trivago.com/p-hotel-technology-trends-2018
shared by avila031 on 18 Oct 18 - No Cached
  • The hotel industry may be rooted in old-fashioned hospitality, but it’s also constantly breaking new ground with its technological innovations.
  • And as new technology emerges it gives flight to new guest expectations,
  • That reason is the wow effect it has on the viewer. It’s also the reason why hotels are starting to use drone photography to capture dazzling images of their hotels from dizzying new heights to captivate guests online.
  • ...5 more annotations...
  • intuitive tools that make hotel marketing as easy and effective as possible while requiring as little time and effort as possible.
  • But the most urgent mobile-related hotel technology trend to adapt to would be a mobile-optimized booking funnel.
  • Hotel room renovations are no longer primarily about design
  • high-speed Internet to mobile keycard accessibility, smart beds, in-room tablets, and more Internet-of-things innovations.
  • With a virtual concierge, guests can do everything from making dinner reservations to requesting more pillows on a phone app or in-room device.
  • avila031 on 18 Oct 18
     
    This article explains how guests expectations are constantly changing and evolving because of technology and leading to wants for the hospitality industry to implement innovations. It also details some of the main up and coming trends and what each one aids in. For example, it mentions the trend of using drones for photography and explains that the images captivate potential customers and wows them. Interestingly it also discusses the trend of virtual concierges which can be seen as surprising being as this was such a person on person experience and the article reports that it is freeing up staff resources. It concludes with possible future trends.
44More

The Role of Green Technology in the Sustainability of Hotels Essay - Free Argumentative... - 2 views

lagas.org/n-the-sustainability-of-hotels
shared by jackyreis on 15 Jun 20 - No Cached
  • Throughout the life of hotels— from building construction, operation, maintenance and evolution—the environmental issue is the wasteful consumption of vast amount of resources such as water and energy and accumulation of air, soil and water pollution in a built environment. The unique service function and operations of hotel result to a stronger ecological impact when compared to other buildings used for commercial purposes. (Bohdanowicz, Simanic & Martinac, 2004)
  • It is imperative for hotels to construct buildings, design their facilities, operate, and refurbish structures in a way that causes the least possible harm to the environment. (Straus & Gale, 2006)
  • Protection of the environment through eco-friendly practices by hotels involves a radical change in operations and a long-term impact, which makes this a sustainability-driven strategy
  • ...41 more annotations...
  • The growing concern over sustainability in the business sector led to developments in innovative environment friendly processes and tools collectively called green technology
  • Green technology enables the eco-friendly practices of business firms.
  • The concept of sustainability emerged in the field of natural sciences in recognition of the scarcity of natural resources and the need to rationalize usage to secure sufficient resources for future generations (Kirk, 1995).
  • The concern of sustainability is ensuring the continuation of the well-being of people and protection of the environment from wasteful use or destructive activities.
  • The implementation of sustainability plans involves innovative methods and tools accessible to hotels and responsive to the multi-dimensional issues including impact of operations on the environment experienced by hotels. Green technology understood as eco-friendly tools and processes or environment friendly products support the successful implementation of sustainability plans in the hospitality industry.
  • 1.      Minimized pollution and rational energy and water consumption. 2.      Respect for culture and tradition. 3.      Community involvement in the hospitality economy. 4.     Consideration of quality instead of quantity in terms of the visitors to tourist destinations. 5.      Economic benefits redound to the community. (Robertson, 2007)
  • In relation to environmental sustainability, there are also considerations for inclusion into the sustainability plan of hotels to ensure that they meet environmental compliance (Butler, 2008)
  • However, even if sustainability planning is a tedious task, the expected outcomes are long-term and compelling because this determines the continuity or viability of hotels, firms whose future survival depends on sustainability (Butler, 2008).
  • 1.      Scale and distribution of operations in a given area. 2.      Hotel demand and means of alleviating the negative effects. 3.      Protection of key assets historic buildings, townscape or coastline. 4.     Contribution to other related areas such as economic development and cultural preservation. (Sharma, 2004)
  • Since the sustainability of hotels spans multidimensional aspects, the contribution of hotels to other areas such as employment or job creation also supports its sustainability.
  • Green technology received recognition as an aspect of human society and therefore part of sustainability. In a sustainability panel of representatives from the hospitality industry, sustainability as a strategy meant addressing today’s needs without adversely affecting tomorrow’s needs (Knowles, 2008).
  • Examples of product enhancement are energy saving appliances and fixtures such as fluorescent instead of incandescent lights or intelligent air conditioning systems that regulate room temperature depending on the presence of its occupant
  • The extent of reduction of waste varies since this could range from minimal to significant decrease in the volume of waste generated, capacity of landfills, and transportation needs. By benefiting the environment, economic benefits also accrue. (Billatos & Basaly, 1997)
  • dopting waste management processes and tools accrues financial, economic, and environmental benefits for hotels.
  • Key to these activities is the ability to harness the full functional value of materials and product components at the least possible additional processing cost for recovery and reuse. (Billatos & Basaly, 1997)
  • First is design of recycling or the cost-effective manner of recovering and reusing materials. The design provides support during the disposal stage to ensure low added cost for recovery. Second is design for disassembly encompassing the methods enabling the minimization of cost in segregating reusable materials. This leads to savings that accumulate when design interventions are made during the stages of material selection and assembly that already separates reusable materials
  • Third is toxics management comprised of the activities of controlling and eliminating toxic materials that are innate components of products such as cadmium or lead. Excessive levels of these toxic materials are hazards to health and the environment. (Billatos & Basaly, 1997)
  • Environmental benefits include reduced accumulation of waste and lesser risk of soil, water and air contamination of toxic production. (Billatos & Basaly, 1997)
  • Pollution prevention involves the elimination of processes in manufacturing that cause pollution. This requires change by redesigning the production process in a manner that prevents the accumulation of harmful by-products or the redesign of the finished products so there would be no use for processes that result in hazardous by-products. The prevention of pollution in production design exacts capital investments but the cost of redesign is deemed less when compared to the cumulative cost of controlling pollution, which would likely increase with new regulations imposing more active methods of pollution control. (Billatos & Basaly, 1997)
  • Green technology as a process and a collection of tools addresses four objectives, which are a) waste reduction, b) materials management, c) pollution prevention, and d) product enhancement (Billatos & Basaly, 1997). There are processes and tools specifically targeting any one, some or all of these objectives so that the appropriate choice depends on the priority of hotels.
  • The technological development of product enhancement innovations is escalating and promise greater functions for business establishments. (Billatos & Basaly, 1997)
  • Utilizing product enhancement technologies influence the sustainability of hotels in terms of savings on operating cost, lesser pollution and waste in the built environment, and value creation for environmental conscious customers (Yaw, 2005).
  • Overall, green technology supports the sustainability of hotels by decreasing a wide range of economic and non-economic costs to support the financial viability of hotels in the long-term and conserving the natural environment on which the hospitality industry depends for the continuity of business. By adopting green technology, hotels gain processes and tools it can use to secure its sustainability.
  • A range of energy saving technologies is available to the hotel industry. These technologies could make hotels green buildings by targeting various areas for energy saving.
  • One is electric heating pumps as alternatives to conventional electric boilers or condensing/non-condensing boilers requiring gas to run. The use of this green technology by a hotel in Hong Kong with a rooftop swimming pool showed a reduction in energy consumption by 26.5-32.5 MWh and a reduction in greenhouse gas emissions by 12,000 kg. When computed over a ten-year period, using this technology would save the hotel HK$226,400 in energy cost savings. The hotel can earn back the cost of adopting this technology in two years. (Chan & Lam, 2003)
  • Building designs able to harness alternative sources of energy comprise green technologies that support the sustainability of hotels. Solar panels continue to gain function in energy saving for hotels (“Building in a green edge,” 2008) although the payback period is longer than expected, the energy saving potential extends to the long-term. The use of building designs that harness natural light such as skylight atriums that do not use artificial lighting during the day are also green alternatives for hotels (Kirby, 2009).
  • Another direction of green technology for the kitchen is the reuse of exhaust heat from the kitchen by harnessing the heat from the exhaust or condensing hot air to produce steam for use in cooking. This is a means of recycling energy. However, this involves the integration of the design in the structure of the kitchen or the building itself, which means greater investment. (Higgins, 2008) Nevertheless, further innovations in this technology could enhance practical value for hotels.
  • In other areas of hotels such as rooms and bathrooms, e-sensor systems and LED lights comprise green technology options. E-sensor systems apply to different systems such as lighting and air conditioning. The e-sensors have the capability to change automatically the lighting or air conditioning settings depending on the area of the room where there are people or temperature changes in the room. LED lights offer greater energy savings than fluorescent lights so this represents the third generation in lighting technology. (Kirby, 2008) Systems thinking in energy management comprise a promising green technology in saving on energy costs (Sobieski, 2008).These technologies are widely available and accessible to different hotels. The energy saving is experienced in the short term and the payback period is shorted. The problem with this is hotel guests tampering with the system leading to added cost for repairs. This means that awareness and information dissemination are important for the effectiveness of these technologies.
  • Another green technology for rooms is the biodegradable key cards. These have the same life span as the conventional key cards except that these are biodegradable or recyclable. (Gale, 2009) These require little cost with high environmental impact.
  • This involves the placement of water treatment plants that recycle water used in baths for flushing in toilets. (Edwards, 2004) These comprise viable and accessible water conservation practices that would contribute savings on the cost of water to rationalize the consumption of water as a scarce resource.
  • One is the conscious involvement of hotels in the protection of the environment since the nature of the business of the hospitality industry and the closely connected industries such as tourism heavily rely on the soundness of the natural and socio-cultural environment for business
  • The other is the investment in environment protection in a manner that secures economic and financial as well as a range of non-monetary benefits for hotels in the long-term (Vermillion, 2008).
  • Energy consumption is also a benchmark of the eco-friendliness of hotels
  • The water conserving technologies provide the process and tools for hotels to achieve this benchmark.
  • Waste and pollution management are also benchmarks of the ecological involvement of hotels.
  • Green technology takes the role as an enabling process and tool for hotels to become sustainable.
  • With hotels competing to maintain its customer base and pull customers to shift to the hotel’s services, green technology could become an enabler for hotels to become competitive.
  • Investing in green technology enables hotels to significantly cutback on operating cost. This enables hotels a wider profitability margin and room to offer promotional prices to attract more customers (Jones, 2002).
  • Green technology has taken a central role in the sustainability of hotels. The concept of sustainability of hotels involves the aspects of environmental protection and business viability.
  • The use of green technology also contributes to the viability of business firms in terms of financial standing and non-financial competencies in the long-term. Going green attracts the niche market of environment enthusiasts that contribute to sales. Using the range of green technologies available would also result in savings from operating costs in the long-term, which increases the profit of hotels and gives them flexibility to invest in marketing activities.
  • It is a sound strategy for hotels to consider green technology as a process and a collection of tools in support of sustainability goals.
7More

Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach - 0 views

www.forbes.com/...t-tableside-pos-and-via-mobile
shared by davidclark33 on 20 Sep 20 - No Cached
  • It's a mistake to think that a waiter's job is primarily to deliver food. This is one of the primary lessons I get across in my customer service training sessions for restaurant waitstaff: that waiting tables is a multifaceted art form that includes providing guests with feelings of recognition, comfort, and anticipation, providing a bit of theater, and, sometimes, serving as couples counselor and family mediator. Getting food to the table is really the least of what’s involved.
  • And there lies perhaps the biggest danger when you’re considering a move toward installing tableside technology in a restaurant: losing these less obvious, but emotionally crucial, parts of the waiter role. Another danger is that the implementation will be off-brand and off-putting.  There is a 4-ish star steakhouse with locations in several U.S. cities (think: "Morton’s but regional") whose black-clad, iPad-based menu opens on Page One with cheesy Comic Sans electronic discount coupons and two-for-one offers.  Maybe this doesn’t put you off your feed, but it did me, and I doubt that I’m alone. Which means that all the effort the restaurant had put into properly costuming the waiters, gussying up the dining room, sending its sommelier on vineyard junkets, teaching the waiters how crumb down the white tablecloths (and buying all those silver table crumbers) went down the drain with that one, ridiculously off-brand, choice. Folks: Just because you can do it, doesn’t mean you should do it; before you deploy any tableside technology, make sure that every single part of the deployment fits your brand, or at least fits your brand as you want it to be perceived in the future.
  • Which brings me to Chili’s Grill and Bar, the ubiquitous casual dining chain. Chili’s, which pretty much defines the mainstream of chain restaurants (and is not a place that self-service couponing – free chips with your loyalty points! – will be off-brand), is quickly becoming a definitive mainstream example as well of tabletop point of sale (POS) technology and mobile self-service restaurant technology.
  • ...3 more annotations...
  • Solomon: Is the human element getting lost?  Allen: Absolutely not! A key differentiator of casual dining is the personalized service model. Our technology innovation is not only a win for our guests, but also a win for our team members. With technology, we’re able to remove some of the mundane tasks of the server and allow them to make our guests feel special with a memorable dining experience. Furthermore, technology is completely optional and guests can choose to opt out if they wish. These tablets do not eliminate the personal service our guests receive from servers. In fact, these tablets have served as a good tool for our team members to help eliminate some transactional pain points, such as paying the bill or ordering dessert, and have helped our team members do their job more efficiently. This allows our team members to focus on the duties that make a personal impact on the dining experience, such as getting to know the table, taking entrée orders and delivering meals, among other duties.
  • Micah Solomon:  Can you bring me up to speed on how the Chili’s digital service came to be deployed, and how it’s going so far? Wade Allen, vice president of digital innovation and customer engagement, Chili’s Grill & Bar: We started our digital guest experience journey in Sept. 2013 as the first mover in the casual dining industry to bring tabletop technology to our restaurant tables. The goal was to remove common guest pain points around paying the bill and re-ordering drinks. We’ve seen rapid adoption with 75 percent of guests using the tablets to quickly pay their bill. Furthermore, we’ve been able to gather valuable insights through real-time feedback where 25 percent of guests use the tablets to complete the Chili’s survey at the end of their dining experience. This feedback allows us to make improvements on an individual restaurant level, as well as, provide proof points for national-scale decisions around our Fresh Tex and Fresh Mex menu favorites. Once we had the tablets in place, we took a different approach and launched a fully digital loyalty program, “My Chili’s Rewards,” in May 2015. The goal was easy access/participation for all guests. We also included unique elements around gamification to keep guests engaged. In six months, we went from no loyalty program to 4.2 million members. Furthermore, approximately 18 percent of transactions in restaurant are tied to loyalty members. We’re building on this for what we call “loyalty 2.0” with our latest partnership with the Plenti rewards program, as the newest partner to join representing the casual dining industry. This will allow guests to earn points at partner locations and redeem for their Chili’s favorites.
  • Solomon: What are the backup plans for when guests want human rather than kiosk service? Allen: Our model is based on personalized service to make guests feel special when dining with us. So, the personalized aspect will always be a part of what guests experience at Chili’s. The technology innovation is completely optional and guests can choose to opt out if they wish.
  • davidclark33 on 20 Sep 20
     
    This article is about Chili's success with their EMenu technology. The article was written in 2016 and includes an interview with Chili's VP of Digital Innovation and Customer Engagement. The EMenu has been a huge success for the chain and the interview touches on everything we discussed in class.
7More

Five Innovative Technologies Hotels Use | Work in hotels, find hotel jobs and internshi... - 1 views

www.iworkinhotels.com/vative-technologies-hotels-use easily live hotels technology
shared by Diya ZHAO on 29 Mar 13 - No Cached
  • Every year they come out with new innovative technologies to make your stay at hotels all around the world easier and more comfortable than they have even been before.
  • All these things are possible and more with this easy to use remote technology at the Montage. Room personalization is a great way for guests to make themselves feel comfortable while they are away from home. No longer are you stuck with standard room temperatures or television settings. You can use this technology to make your stay a true vacation. 
  • This eliminates the time needed to spend at the front desk waiting for front desk staff to help you or logging on to your personal computer while you are at the hotel giving you quicker easier concierge service
  • ...3 more annotations...
  • Offering a new but desired technology the Ushuaia Beach Hotel in the capital of Ibiza has been able to help make your stay even more fun while sharing it with your friends.
  • You can now save yourself the time and trouble of checking into a hotel at the front desk. With the advanced technology the Clarion Hotel in Stockholm Sweden offers, you will be able to bypass the check-in process and head right to your room.
  • No more calling and requesting services at this high class hotel. The innovative technology at the Eccleston Square Hotel London allows you to order your services through your iPad. Using the touch screen you not only request your room to be serviced you can request what time your room be serviced. With a touch of your iPad screen you can easily make reservations at the spa.
  • Diya ZHAO on 29 Mar 13
     
    Every year hotels come out with newer more advanced ways to make your stay more comfortable. In some hotels gone are the days of getting up and turning off the light or calling and trying to get services via the telephone. Remembering to put out the Do Not Disturb sign is now a thing of the past combined with remote systems and keyless entry already out and being used it makes one wonder what they could possible think of next.
5More

Marriott Offers Option to Bypass Front Desk with Mobile Check-in App | News | Hospitali... - 3 views

hospitalitytechnology.edgl.com/...-with-Mobile-Check-in-App88149 marriott mobile app check-in front desk
shared by Alyssa Westmeyer on 13 Sep 13 - No Cached
  • Adoption has been rapid as one-quarter of Marriott Rewards guests with reservations at those hotels used the Marriott Mobile app to check-in. 
  • Marriott plans to add mobile checkout in November
  • Mobile is Marriott’s fastest growing consumer channel
  • ...1 more annotation...
  • Marriott recently launched a new website – www.travelbrilliantly.com – revealing innovations under development, as well as a co-creation platform to solicit future-forward ideas from influencers, experts and traveling consumer enthusiasts
  • Alyssa Westmeyer on 13 Sep 13
     
    The launch of a mobile check-in app is one of the most innovative developments in recent hospitality history. This is what consumers have been asking for for years and it eliminates the need for expensive and maintenance-laden kiosks. This is clearly a result of Marriott's recent commitment to innovation through its Innovation Lab - a subterranean space that functions as a technology design board. On the website listed in the article, www.travelbrilliantly.com, you will find so many more intriguing ideas and unlikely but brilliant partnerships. Contributors are even encouraged to submit their own ideas so that the public can vote on them, engaging users. Marriott, once considered a but stuffy and cookie-cutter has once again transformed itself and taken a leading role in the industry.
7More

The Future of Hospitality: PMS and the Rise of New Technologies | By Harvery Norman - H... - 0 views

www.hospitalitynet.org/...4087513.html technology hospitality
shared by Kevin Sepulveda on 02 Jun 18 - No Cached
  • The hospitality business has experienced numerous changes in the past decade, mainly because of latest developments to innovations that totally changed the way we book lodging rooms and enjoy the services that accommodation business offer.
  • As new innovations rise, our necessities and desires continue changing, influencing hoteliers to take their guest experience to the next level and give the most ideal guest experience.
  • Relatively every hotel today depends on a PMS (Property Management System) to operate and streamline the majority of their day by day activities and steadily enhance their business.
  • msant228 on 02 Jun 18
     
    In this fascinating article by hospitalitynet.org the future of property management systems and new technologies are discussed. New PMS systems are being developed to integrate other softwares to make the experiences for both guests and employees more pleasurable. These new integrations allow for better forecasting models, pricing models, and better guest satisfaction. The future is in artificial intelligence as hotels are now implementing the use of mobile phones for check in and keys, robots and chatbots to help check in guests and deliver them things they might need, as well as the use of technology like robots to help implement a 24/7 customer service experience. This technology makes it easier for employees especially for busy times and night shifts as well as robots can now serve the same purpose as humans in terms of delivering products and service. This leaves the simpler jobs for the robots and humans can now do more managerial positions and focus on customer service or help when in need.
  • ...1 more comment...
  • lazarobenitez on 15 Oct 18
     
    The article talks about the importance of PMS in the hospitality industry. It gives a context where PMS has positively impact the industry by saving labor time and making the work more efficiency for hotel supervisors and staff. The article also touches on the integration of different system with the PMS as a way of evolution. lastly, the article explain in the incursion of the mobile phone as another connection to the PMS and its futures implications.
  • edagt001 on 18 Feb 20
     
    This article is about PMS and how the rise of technologies will help the industr]y
  • Kevin Sepulveda on 08 Jun 20
     
    The hospitality industry had changed a lot over the past few years. Innovations have changed how a hotel advertises to its customers. A new look at PMS will keep hotels on top of the technology game.
38More

Modern information technologies in the hotel business: development trends and implement... - 0 views

diigo.com/0hrr6n
shared by marble_bird on 08 Jun 20 - No Cached
  • Today, the process of digitalization of the Russian economy has a significant impact on hospitality industry.
  • Digitalization is becoming a major trend, which is evident in the distribution models of hotel services, and also actively comes to the sphere of automation of internal business processes
  • Digital innovations are gradually becoming the new standard of hotel service
  • ...34 more annotations...
  • digitalization of hotels also includes introduction of advanced solutions for analytics and security.
  • Digital security systems can not only track the slightest disturbance of the public peace, but also provide additional information.
  • At present day, it is too early to assess the effectiveness of some recent innovations, that are related mostly to the hotel's image and attract customers.
  • The main trends in the use of modern technologies in hospitality industry in the conditions of digitalization of the economy are presented in figure 1.
  • The main disadvantages of traditional technologies include the following: local server requires regular maintenance from the system administrator; access to database is restricted by local network facilities; connection speed is limited by the speed of a local provider and divided among all who are drawn to the sever database
  • Artificial intelligence plays an equally important role in improving the efficiency of public catering enterprises.
  • Use of artificial intelligence also allows to analyze the work of the restaurant, and to detect violations of rules by the staff via control of bills, number of the discount card uses, as well as the number of cancellations and deletions of checks.
  • The issue of privacy that characterizes traditional tourism industry is also addressed through blockchain technology, minimizing exposure to sensitive data in the face of existing problems with cyber attacks and fraud in traditional financial services.
  • if the concept of hospitality industry enterprise changes, it is possible to change the composition of paid licenses.
  • Almost all companies in hospitality industry have started to think about using chatbots to solve specific business problems [9].
  • One of the ways to get competitive advantages for accommodation facilities is to invest and use new technologies. In this regard, augmented reality is the most promising technology for the modern tourism industry. its development and application can increase the competitiveness of destinations.
  • Augmented reality can be used to interact with guests before, during, and after their stay.
  • Augmented reality technologies can be used to stimulate travel purchases (the effect of being present in a hotel room, as well as demonstrating the environment and local services using a virtual reality headset). Also, virtual and augmented reality, including those with tactile sensations, can be implemented by digital concierges to issue recommendations to the client on various issues and types of recreation
  • The API allows one hotel technology system to automatically (i.e., without the participation of hotel employees) interact with another technology system and gain access to its functionality.
  • The largest companies develop APIs for clients or internal use at some stage.
  • The main point of switching to outsourcing is to optimize the company's costs while significantly improving the quality of services provided. The main criteria for outsourcing are the lack of competitive advantages and not the strategic position of this operation or function for the company
  • With the help of speech Analytics tools, specialists can work with 100% of requests. To do this, all dialogues are translated into text and analyzed using a special system.
  • Based on this analysis, you can develop a change program for existing procedures and processes and optimize self-service systems (personal account, website).
  • The result of the introduction of innovative speech analytics technologies will be an increase in sales efficiency, an increase in loyalty and customer satisfaction, a reduction in service costs without loss of quality, and behavioral analytics.
  • Currently, biometrics can already be used to identify and confirm the client's identity. Face scanning technologies when registering with the service.
  • Analysts predict that the international market for biometric solutions for the hotel sector will grow exponentially in the coming years. Biometrics, as the most reliable and accurate authentication system, can provide real-time information about employees and their use of their working time.
  • The result of using this technology is payment without wallets and Bank cards, increasing the speed of customer service, and a high level of security.
  • In 2018, Amazon presented a special version of the voice assistant for hotels — Alexa for Hospitality, which is currently being tested in Marriott hotels.
  • At the same time, the use of Echo speakers in hotels raises concerns about the privacy of personal data. Amazon claims that audio recordings of the guest's voice commands will be deleted every day, and the hotel administration will not have access to both request records and response records.
  • IT outsourcing is the transfer to a third-party contractor (outsourcer) of all or part of the functions for servicing the organization's information needs. Currently, this technology is becoming increasingly common in the hospitality industry.
  • The result of the analysis of cash transactions is a regular analysis and detailing of violations, categorization of violations, development of measures to counter violations, training of personnel [13].
  • The main problems of implementing information technologies in the hospitality and tourism industry include the high cost of these developments, the duration of staff training processes, and the adaptation of the built system of business processes of enterprises.
  • The problem is also the difficulty of attracting investment in the hotel business
  • Another problem with the introduction of information technology in the hotel business is the lack of relevance of regulatory documents and legal barriers to the introduction of innovations
  • In addition, the introduction of modern information technologies in the hospitality industry is complicated by the level of technical and technological complexity of implementation projects.
  • nformation technologies are improving at a rapid pace
  • In the leading Russian hotels that are part of the global hotel chains, the work is fully automated, technological, and has its own computer and Internet services. Such hotels already have a successful experience in implementing modern information technologies.
  • Customers of the hospitality industry already have a lot of experience in using mobile devices.
  • Digital marketing is becoming a key channel of communication between the hotel and the network. At the same time, only the implementation of continuous data collection, processing, analysis and aggregation tasks will allow the management of hospitality enterprises to achieve one of their main goals - to better understand their customers and interact with them.
  • marble_bird on 08 Jun 20
     
    This article describes trends in technology in the hotel industry and the applications of them in the Russian economy. The article discusses what the trends in IT are and how they may apply to the hotel sector of the hospitality industry, providing real-world examples and hypothetical scenarios. The information in this article is insightful to the relationship between hospitality and information technology and provides a perspective on this relationship from the viewpoint of the Russian hotel economy specifically.
16More

A Brief Look at the History of Hotel Technology | INTELITY - 0 views

intelity.com/...he-history-of-hotel-technology
shared by jessielee214 on 03 Sep 20 - No Cached
  • Rapid developments within the field of hospitality technology have been getting a lot of attention within the past 10 years, but innovation has been taking place since the industry began.
  • General changes in society have led to new expectations that redefine what it takes to satisfy guests and remain competitive in earning loyalty.
  • Mobile technology has shaken up the travel and hospitality industries, unlike any other innovation in quite some time. Telephones took nearly 80 years to reach half of U.S. households. Smartphones took less than 10.
  • ...12 more annotations...
  • Smartphone penetration and mobile use are higher among global travelers than in other groups.
  • Travelers are setting standards across the globe when it comes to leveraging the latest mobile services. Not only do travelers have the highest rates of smartphone adoption, but they’re also doing more with their devices like booking, payments, and check-ins,” said Clinton Anderson
  • “So their expectations for intelligent, personal experiences via mobile are high and continue to rise. Travelers are setting the bar for mobile services and will drive new innovations in the travel industry and beyond.”
  • 2009 – The first mobile hotel app for guest service and operational enhancements is introduced by Intelity.
  • 2007 – The release of the iPhone marks a change in views on mobile technology and apps.
  • 2003 – Hotel WiFi begins a steady increase, as more than 6,000 hotels make it available to guests.
  • 1994 – This year marks the debut of the first online hotel catalog (Travelweb.com).
  • 1994 – The first hotel chains launch websites on the Internet (Hyatt Hotels and Promus Hotel Corporation).
  • 1986 – Teledex Corp. introduces the first telephone specifically for hotel guestrooms.
  • 1958 – Sheraton introduces Reservatron, the first automated electronic reservation system in hospitality, and the first toll-free reservation phone number.
  • 1947 – Westin establishes the first hotel reservation system.
  • 1894 – The Netherland Hotel, NYC, introduces the first in-room telephones.
  • jessielee214 on 03 Sep 20
     
    This article is talking about the history of hotel technology. Also, it records the significant innovation of the invention in hospitality. And I recognize the technology changes our life a lot. We are always moving forward without any notice.
1More

The role innovative technology will play in the hospitality industry post Covid - 0 views

www.hospitalitynet.org/...4104620.html technology hospitality tech solution
shared by ricardoa97 on 30 Sep 21 - No Cached
  • ricardoa97 on 30 Sep 21
     
    The article, "The role innovative technology will play in the hospitality industry post Covid", discusses the necessary technologies that will be needed to adapt to the post Covid world. The article listed innovations including; "turning to a cloud hotel solution, adopting touchless tech, managing channels better, adopt mobile hotel solutions, and choose user-friendly and advanced systems that offer a complete solutions." These innovations will redevelop the lost trust between the hospitality industry and the customers. For example, adopting touchless technology to minimize interactions with guests and make services more efficient. The company advertised throughout the article is Hotelogix which offers a cloud management solution for technological advances utilized throughout the upgrades in 2020.
« First ‹ Previous 61 - 80 of 678 Next › Last »
Showing 20▼ items per page