MICROS OPERA provides all the tools a hotel staff needs for doing their day-to-day jobs from fulfilling reservations, accommodating in-house guest needs, to handling accounting and billing.
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MICROS OPERA integrates Nor1 | Hotel Management - 0 views
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Nor1 announced today the integration of its pricing and merchandising solutions with MICROS OPERA, aiming to enable nearly 22,000 hotel properties to quickly increase revenue and customer satisfaction. This agreement between Nor1 and MICROS is a partnership fueled by common customers such as Hilton, Hyatt, Fairmont, Carlson, and Joie de Vivre, and the desire to help their hotels maximize revenue opportunities at every turn. Furthermore, Nor1's eStandby Upgrade is a revenue enhancement solution that is providing hotels on six continents real bottom-line lift and overall guest satisfaction. It is to note that Nor1's eStandby Upgrade does this through PRiME, the pricing and merchandising engine, which dynamically analyzes over a million points of data to more accurately identify the right product selection, upsell pricing, and display ranking decisions for each individual guest. Now eStandby Upgrade hotels running MICROS OPERA will have access to deep insight into all their guests, ensuring more relevant and targeted offers.
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Hotels in India going green - Columns - livemint.com - 0 views
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Rising concern about the environment in response to global warming is driving thinkers to seek some sustainable solutions and are forcing people to reconsider and amend their ways of living to become more eco-friendly.
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green buildings incorporate several sustainable features such as efficient use of water, energy efficiency, eco-friendly environment, use of renewable energy, use of recycled/recyclable materials, effective use of landscape, effective control and building management systems, and improved indoor quality for health and comfort.
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It’s interesting that much of the pressure to go green is coming from environmentally sensitive guests who are growing in number and favour eco-friendly hotels to energy guzzlers. The hospitality industry is acknowledging the long-term benefits to be reaped in terms of reduced maintenance and energy saving, especially when energy costs are escalating.
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The three R’s have an important role to play in the construction of a green building—recycling (of old material), reduction (of wastage) and re-use (of material).
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The article discusses the Green Mode and how human activities causing excessive fossil fuel emissions are forcing us to change the way we live and become more eco-friendly. This trend can be seen in the hospitality industry as more buildings are utilizing a green approach. These buildings offer sustainable features such as efficient use of water, energy efficiency, use of recycled materials and improved indoor conditions for better health and comfort. Companies using the green approach create value for occupants and increase property values by offering easier maintenance and lower operating costs. In India, The Indian Green Building Council (IGBC) have produced over 687 projects that have been registered under IGCB green building guidelines. These projects include hotels, hospitals and different factory buildings. Major companies adopting the green mode include Intercontinental Hotel Group, Starwood Hotels, Hyatt and Hilton. The hospitality Industry is beginning to take advantage of the benefits of going green. With energy costs escalating, reduced maintenance and energy saving is becoming increasingly more necessary.
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As the title of the article indicates, Hotels in India have decided to get into green mode. This initiative stemmed from suggestions from the increasing number of "nature loving" guests lodging in their establishments. Consequently, the Indian hospitality industry has realized that adopting an eco-friendly lifestyle would prove to be cost-effective as well as beneficial to the preservation of the environment.
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Which Hotel Chains Have Green Initiatives? - 1 views
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It is examined that many large hotel chines in our industry work on supporting green initiatives. Clearly, they understand the benefits that would get from being somewhat green such as saving money and getting sometimes some facilities from governments. Although some large hotel chains have not done anything in terms of protecting environments, the others have successfully progressed at this environmental dimension. Amazingly, the green program in international hotel group, for example, is saving around $200 million every year. The Hilton Hotels, Ramada & Days Inn, and Hyatt Hotels are given as supporters of this initiative, and also the benefits that they get by implementing this environmental concept.
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Before You Book, Beware the Hotel Photo Fakeout - ABC News - 0 views
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Oyster.com allows you to search for hotels and see photos and reviews submitted by actual travelers and secret reviewers.
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posting images to their websites of breathtaking views and enticing pools that sometimes owe a lot to the marketer's imagination or reflect additional luxuries not necessarily found in the real hotel rooms.
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hotel review website tries to capture the gritty reality behind those glittering hotel ads by posting their images side by side with the hotels'.
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You don't get to vacation all that often, and you show up and it's not exactly what you were expecting or what you were hoping for,"
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On the Hyatt Regency Capitol Hill's website, a photo makes it look like the hotel is practically next door to the U.S. Capitol. It's close but not that close: The Capitol is about a quarter of a mile away.
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a room that looked spacious on the hotel's website actually measured a little more than 8 feet at its widest point, and there was a wall just 22 inches from the bed.
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This article, although posted in March of 2011, focuses on the misleading ads posted online by hotels. "Photo fakeouts" present "breathtaking views that sometimes owe a lot to the marketer's imagination or reflect additional luxuries not found in the real hotel rooms." Oyster.com has undercover researchers book into these hotels and take photos of the what the rooms and views really look like and then they post them on the website. Although what the hotels are doing is technically not illegal, this is a prime example of invalid information and why what you see on the Internet is not all valid.
Eco-Friendly Hotel Boom - 0 views
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Green Hotel Chains - 0 views
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Today, going green is one of the defining movements of our time. The movement to conserve and replenish the earth's resources continues to build momentum and meeting planners and suppliers are doing their share to advance the cause. It is really a very good phenomenon that some major hotel chains are making to help planners organize eco-friendly meetings and events. This article talked about what the major hotel chains are doing to support eco-friendly meetings. 1. Toronto-based Fairmont Hotels & Resorts' Eco-Meet program. 2. Hilton International has declared that all of its 3,600 properties will be using its carbon calculator program, which the system analyzes 200 operational practices, including housekeeping, paper product usage, food waste and transportation, and determines their environmental impact in terms of energy and water use, waste production and carbon output. 3. Hyatt Hotels & Resorts' Meet and Be Green initiative, offers clients a 3 percent rebate on qualifying charges on the final pretax master bill for following the chain's 10-point green guidelines. 4. Kimpton Hotels & Restaurants became one of the first hotel chains to offer a dedicated green meetings package brandwide, attracting immediate interest from corporate clients such as Microsoft and Aveda. 5. Marriott has offered green meetings standards across its JW Marriott, Marriott, Renaissance Hotels & Resorts and Courtyard by Marriott brands. 6. Starwood Hotels & Resorts Worldwide recently announced it would implement its new Sustainable Meeting Practices (SMPs). According to those hotel chains , by following the Eco-Meet guidelines, groups can save up to thoughts of plastic water bottles, aluminum cans, writing pads, pencils, paper cups and other else per year.
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America's Most Hi-Tech Hotels - Articles - Executive Travel - 1 views
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the hottest high-tech hotels feature an intricate network of intelligent systems working to make every aspect of your stay more comfortable, more convenient and more secure—both for you and for the hotel staff
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Instead of swiping your card through the lock and waiting for the green light, you can simply approach the door with card in hand and walk in, thanks to smart technologies that unlock the door for you as you approach
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radio-frequency ID (RFID) cards replace the conventional swipe card, allowing various systems throughout the hotel to detect your presence automatically and respond appropriately
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Hyatt is also experimenting with a version of this approach, building RFID into customer loyalty cards to let regular guests bypass the front desk and head straight for the comfort of their rooms.
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The technology also allows the hotel to maintain better security by knowing more clearly who’s coming and going throughout the hotel, since each RFID card can be detected by multiple sensors in the lobby, elevators and rooms.
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Hilton and InterContinental are working with a company called OpenWays to deploy a new key technology that plays a specially encoded sound from your phone. Give your cell phone number to the hotel at the time of booking, and you’ll receive a text message with a special phone number to call. When you arrive at the door of your suite, just call the number and hold the phone up to the door lock. As the garbled noise plays from your phone’s speaker, the lock will “hear” it and open on command.
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One of the most advanced high-tech security technologies, facial recognition, is starting to make its way from the government sector to the hospitality industry
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From the moment you step into the lobby to the time you check out, high- tech hotels of the future will be tracking your moves, identifying you to hotel staff and opening doors to luxurious amenities. This sophisticated tracking will help ensure your security and may even enhance the guest experience by personalizing your interactions with hotel staff in much the same way that Google and Facebook personalize your web browsing experience by showing you relevant content
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As hotels make every attempt to come up with new and innovative techniques to conduct business, technology companies are looking for ways to being the first on scene with new technological tools. Many hotels now have instead of swiping ones card through the lock and waiting for the green light to enter, the guest can simply approach the door with a card in their hands and walk right into their rooms. This is possible through radio frequency identification (RFID). RFID are also being used to track customer loyalty to ones brand. RFID Technology also allows the hotel to maintain better security by knowing more clearly who's coming in and going throughout the hotel, since each RFID card be detected by multiple sensors in the lobby, elevators and rooms. There is even the possibility to access ones room by simply utilizing their cell phones and having the phone unlock the door. This is done by simply dialing a phone number and when prompted placing the cell phone next to the door lock. An audio key will play and the door will be unlocked. The audio is unique to each and every reservation.
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How to Build a Brand for Your Mobile App: Strategies, Tips and Examples - 2 views
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Some Brands do not allow much creativity or changing of the Brand. For example, when I worked for Hyatt, you had to follow everything that was within the Brand Standard. It you couldn't find it in their Brand database you could not use it. Working for a family owned or private company you have more flexibility with promoting their brand and you can have more creative pull such as with an App.
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Social networks are first of all the big channel of brand awareness and brand recognizability so don’t neglect their influence.
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not only should mobile apps offer high quality of their performance but also build up strong brands to stand out.
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brand is an image created with a set of distinguishing features and promoting awareness and recognizability of the product or service on the market, it’s what people think and know about it
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Talking about mobile apps, the important thing to think about is the correlation of the logo with an app icon
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how users will perceive the app interacting with it: its visual image, its communication and its reputation
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– opinion leaders mostly care about their audience and reputation so they won’t promote what they don’t like or don’t find good for their audience, even rejecting profitable offers.– opinion leaders and brand ambassadors will waste your money if the product is half-baked. You may get the big traffic from the campaign and attract many users but if they get something with numerous bugs or lorem ipsum here and there instead of real copy, it will have a bad influence on the brand image in general. Positive experience first. Presentation and promotion after it.
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This article brings up some great points on building your Brand on a mobile App. As a whole, we are attached to our cell phones and using apps for everything. Creating a Brand for your Mobile App is a must have in our industry and it is the direction most hotels, cruise ships, and resorts are taking when you are on property/ship. Personalization and Onboarding is important to the user as they want to be able view their interests/preferences/needs. By providing a personalized experience (interactive maps, videos, etc.) via App we hope to provide the most positive guest experience. As the article states, providing a positive user experience creates happy users which results in Brand loyalty. The end result is always to capture repeat business and Brand loyalty.
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Importance Of Telecommunication In Hospitality Industry | phone service for hotels - 2 views
phoneserviceforhotels.wordpress.com/...cation-in-hospitality-industry
technology hospitality software
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The article describes a telecommunication system required for all types of hotels, as good communication is very important for the hotel industry. The article proposes that hotels should install hospitality PBX, which is a telecommunication system that allows multi attendants to answer calls and allow multiple users to make calls. Installing this system in a hotel would help the hotel guests to easily communicate with the hotel staff without having to move from their rooms. The advantages of this system are that PBX can help a hotel to centralize PBX management, control, and standards, boost communication and interaction between the hotel staff and guests, and improve comfort for the guests for they do not require to go to the reception to ask questions or make orders. PBX also improves communication between the hotel staff and the between staff and managers as it provides several features such as call hold and allows making multiple calls.
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The system, PBX (private branch exchange), is a computer that controls the communications on a branch line from the telecommunications company. It is the technology that allows lines to be shared and can save a company money.
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The article talks about an important telecommunications system known as PBX (Public Branch Exchange) that connects guests and hotel employees in different departments with just the press of a button. I have had experience working with the PBX system personally in two of the three hotels that I have worked in; so I can understand both of the positive points and negative points of having a PBX system as well as not having a PBX system. When I was working at the Hyatt Regency in Coral Gables, we did not have PBX employees or a PBX department; all of the calls, outside and inside, the hotel came through to the front desk itself. We answered all calls and also transferred all calls to the respective departments if necessary. Despite not having a PBX department or employees, we still had the PBX system to make those transfers to the departments that were needed; otherwise we would take care of the guests and their issues ourselves. In addition, it helped those of us working within the hotel because it was the best way to contact managers and other respective employees. On the other hand, if someone is not trained to make the proper calls or transfers, then you are out of luck. I know that it is not exactly a hard job or task to train new employees on, but the fact still remains that the basic need to be taught and known as well as the other duties involved. For example, at the hotel I currently work at, the PBX employees not only handle phone calls, but they also packages coming to and through the hotel for guests and others in the hotel. Overall, I would see it as a vital piece of a hotel's inner workings/departments and it would be a major advantage when installed in any hotel.
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8 Financial Themes Shaping the Hotel Industry in 2018 and Beyond – Skift - 0 views
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This article discusses how a hotel has put hotel owner model second to marketing, branding and technology related functions. Although it may seem like an easy job, however it's actually a huge job due to the heavy competition. Travel is a hard e-commerce category because it's hard to get customers to be loyal to their hotel. It's not simply about loyalty points anymore. Another aspect in this article mentions is how hotels are investing in tech to improve profitability. Having better tech can ensure a guest has a better experience and providing benefits to hotel owners. Specifically, the Hyatt is using technology in order to engage with their guests. Wyndham has installed over 4000 cloud-based reservation systems. Hilton also developed a system for loyalty members to be able to control the lighting and entertainment in their hotel rooms right from their mobile phone. This is called Connected Room and will launch this year.
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How the Cloud is Shaking up the PMS Landscape: New Skift Research - Skift - 2 views
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Integrations to the PMS is one area that has seen anything from despair to anger among hoteliers and integration partners.
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Integrations to the PMS is one area that has seen anything from despair to anger among hoteliers and integration partners.
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need information that is stored in the PMS, requiring to connect (i.e. integrate) with the PMS for access.
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although the majority of hotels are using Windows-based OPERA v5, which requires an on-premise database.
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the PMS vendor sends out an engineer and/or representative to visit the hotel to install the software and train the staff.
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hosts the data and software in the cloud, and there is no need for physical hardware at the property.
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Hybrid models continue to exist where hoteliers can have some aspects of their software and data storage on-premise, with others in the cloud.
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Technological advancements have allowed for new entrants into the property management systems space to offer a viable alternative to incumbent legacy systems. Those systems might be scrambling for now, but they’ll catch up. All this can only be a good thing for the PMS and hotel tech space in the long run.
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. Legacy systems are now working hard to roll out cloud-based products and convert their customers onto these systems.
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Market leaders Oracle OPERA and Protel are clustered together around the midpoint, both offering a strong proprietary feature list and extensive integration
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The article talks about the effect that cloud computing has had on property management systems. Particularly, PMS integrations.
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My opinions on this article are based on my own experience with PMS systems, specifically Oracle Opera. It has been a terrible experience over the years trying to solve any type of issue with Opera and the support is existent but very limited, which makes it difficult for an average front desk agent to even understand what is going on. With Cloud-Based PMS systems, it would definitely need to be crucial to develop excellent customer service that will actually help with things go wrong with the PMS system.
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New entrants into the property management system have provided better alternatives to the legacy systems. Integrating those systems has been somewhat a challenge but in the future they(Cloud system) may well be the norm.
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Information technology investment analysis of hospitality using information...: Discove... - 0 views
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This article uses research information from five star hotel in Jakarta to scope out the feasibility of IT investment in hospitality to determine the value and tangible/intangible benefits of IT implementation. These hotels include the Grand Hyatt Hotel, Mandarin Oriental Hotel and Ayana Midplaza Hotel Jakarta. It is agreed upon by industry professionals that technology can improve business effectiveness and efficiency. Implementation of IT is one of the strategies to improve hotel performance, and as the development of information technology in hospitality has an impact on improving service quality, reducing costs, increasing productivity, gaining competitive advantage, and improving bottom line profitability. Research on this subject determined that most companies do not have procedures to see how effective IT investment has been. This article uses research to see hoe effective spending on information technology has been by means of financial evaluation, and secondary research that evaluates investments in the system. As a result, the analysis determines that in five star hotels in Jakarta, IT investment is quite beneficial for the hotel business process.
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Speedy Check-In Lets Hotel Guests Bypass Front Desk - 1 views
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“Customers are used to A.T.M.’s at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel,” Mr. Craig said. “No one wants to wait in line for the front desk anymore.”
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an upset customer posting to Twitter, Facebook or TripAdvisor can easily share bad impressions with a wide group of people.
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automated check-in was also a plus for hoteliers who wanted to assign additional duties to the front desk staff. “When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat,” he said, “the hotel has saved money on staffing, increased its revenue and increased customer satisfaction.”
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“Leisure guests here for shopping, dining and culture may want the opportunity to talk with our front desk associates to get some quick recommendations, versus a person here on business who may prefer to check in though the Web or self-check-in kiosk,
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“There’s a lot of preplanning, technology and communications going on behind the scenes, but humans are the most important part of hospitality, so we keep the technology parts hidden
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This article is giving the reader a look into the new check in procedures being implemented by hotels across the world. This "speedy check-in" allows for guests to by pass the traditional front desk check in and instead opt for check in via kiosks located in the lobby or even checking in before arrival. The automatic check in trend began as a way to relieve guests from having to wait in long lines when arriving at their hotel to check in . The option for speaking with front desk associates is still there but would rather serve as more of concierge, with suggestions on restaurants and questions regarding any leisure activities within the city or hotel itself. Some hotels are also taking the approach of personal greeters who approach the guest upon arrival, making the check in process more like a welcoming into a friends home. Overall I love the idea of being able to bypass hotel lines, especially during holidays when lines tend to get quite long or when arriving to a hotel fairly late in the night. Being able to arrive and head straight to the room allows for smoother check-ins and more efficient use of front desk associates. The personal greeters also provide more of an at home feeling. Guests can feel like they are personally being cared for as opposed to just being another occupied room.
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As we move into a technology focused society hotel needs to follow the trend of what travelers want and how to streamline using technology. This article describes how hotels are implimating kiosk in their lobbies to offer their guest a quick and easy way to check-in without having to make the line at the front desk. The hotels goal is to leave the "hotel embassador" and/or front desk for guests that have special requests or questions about their stay. They reference a hotel in Boston that has taken the electronic checkin a step further. They email the guests prior to arriving at the hotel two codes. The first code is to be used at the front door to enter the hotel, and the second code to enter into their hotel room keypad. They interviewed President and General Manager of NCR Corporation's travel business about these types of services. He stated that they offer travelers the same speed and quick services as ATM machines at banks or kiosks at the airport for quick checkin. He went on to say that they expect that type of service when traveling. Mr. Craig even touched on how a travelers feedback is even more important due to social media. One bad review can affect the hotel instantly after they tweet, post, etc. In the article they also interviewed Glenn Haussman, editor of the online trade magazine Hotel Interactive. He stated that with the use of the kiosk and express check-in the front desk staff can offer a more personal experience by doing other tasks. For example they mentioned a late check guest might want a snack or something to relax after a tough flight. By the staff not needing to check them in can go get the guest a coffee, or something to eat; this making the experience feeling more personal. The article states the Hyatt chain has implemented their kiosk in almost all their properties in major cities. They still offer a more traditional check-in as well. They went on to say some chains are using greeters with ipads to check guests in as they ente
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The Evolution of the Hotel Front Desk: Why Tech Can Only Go So Far – Skift - 2 views
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This article talks about how hoteliers should be balancing the human touch with technology. Some businesses in the hospitality industry are leaning towards technology, forgetting the human touch is what hospitality is all about. Cutting costs does not outweigh guest experience. Hotels still keep the front desk as a nice touch, yet when we go to the movies we tend to go to the shortest line possible, which is usually the self-service machine. I think this is a trend at the movies because we don't consider it to be hospitality, all we are asking for is a movie ticket and can barely hear the person behind the speaker anyways. Front desk at a hotel is completely different. This is a huge first impression of the hotel itself. Guests are deciding to use mobile apps to check in early or use keyless entry, which means one of the things for front desk: a promotion or getting fired. Hotels are deciding to become more tech friendly to please guests and of course, to cut labor costs. The article mentioned: "The travel industry also needs to rethink its chase of digital tools and services as a proxy to the human experience, and build real social experiences as part of the social spaces it incorporates." This statement was very important to me going back to what I said about human interaction being the face of hospitality. Hotels in China began using mobile check in devices, which seems to be a way to meet in the middle with human experience and technology. These clerks are no longer standing behind a desk. In a way, this seems a bit more personal. Hotel front desks have not changed much within two decades. Of course, certain hotels within Hyatt or Marriott are exceptions. The point here is simply to make checkin and checkout flexible. A hotel can earn customer loyalty this way. It's nice for a guest to feel remembered if they have stayed at the hotel before. Creating loyalty can be very difficult when guests are booking through third parties.When it comes to check
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Meeting the Threat in 2019: Cybersecurity for the Hospitality Sector | Hospitality Tech... - 0 views
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Marriott International revealed that a massive cyberattack compromised personal information for up to half a billion individual guests of its properties.[1] The data breach ranks as the second largest known theft of sensitive personal records to date.
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This marks the second major cybersecurity failure for Starwood, the Marriott division affected. Before being acquired by Marriott in 2016, the company’s cash register system was penetrated by malware looking to steal credit card information. [3] Other major organizations in the hospitality industry, including Hilton and Hyatt, have reported similar attacks. In 2017, for example, Holiday Inn parent company InterContinental Hotels discovered a breach lasting three months and affecting 1,200 properties. With a reputation as less well guarded than similar institutions, hospitality companies are a popular target for cyberattacks.
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Experts warn other hackers, like those working for a nation-state, could exploit hospitality breaches like Marriott’s to acquire details on the travel and spending habits of espionage targets, like CEOs and diplomats.
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However, industry specific challenges like high employee turnover continue to expose the sector.[6] Additionally, even by adopting cutting-edge cybersecurity technologies, the important question of strategic implementation remains.
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Traditional cybersecurity approaches are focused on reporting about intrusions after the fact, in what is known as an “incident response.” What this means is that an adversary—commonly referred to as a “hacker”—finds some way to gain access to a target and compromises it. The target can be accessed through vulnerabilities in web frameworks, internet browsers, or internet infrastructure such as routers and modems. Regardless of how they gain access, once an attacker is discovered, the forensics about the attack, including basic information known as Indicators of Compromise (IOCs) like IP addresses, domain names, or malware hashes, are shared across the cybersecurity community. These IOCs are then used broadly to thwart future attacks.
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Rather than rely solely on the incident response and recovery methods that have been used for many years, a more proactive, sophisticated approach is needed. It will need to be designed to successfully recognize adversary methodology (and all the manners in which an adversary attempts to obfuscate their methodology) before attacks occur and at a meaningful scale. This kind of approach, when paired with incident response tactics, could provide true security to vulnerable, critical networks.
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A TTP-based cybersecurity tool would work in concert with existing incident response, internally-focused cybersecurity efforts, adding a layer of prevention over the top of this vital but flawed process.
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In today's world no business entity is impervious to cyber-attacks. Marriot, Hilton and InterContential Hotel Groups were all recently affected by such acts. The traditional cyber-attack method which the hospitality industry employs is oftentimes simply a reaction to the attack- "incident responses". Instead, the industry needs to shift its focus and allocate resources to aid prevention of future of attacks. This new focus was be surrounding tactics, techniques and procedures (TTP) - the ability to identify adversary and implement the necessary processes to hinder attacks.
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This article tells us about the importance of having a good cybersecurity. There are some big hospitality companies like Marriott and Hilton which have revealed that many cyberattackes compromised personal information for many guests and that cybersecurity has to be improved.
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What Have Hotels Done on Cybersecurity Since the Marriott Hack? - Skift - 0 views
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Faced with the possibility of such intrusions, hotels are now turning to outside companies to protect their customers’ data
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Hilton in 2017 had to pay $700,000 to New York and Vermont to resolve two data breaches that resulted in more than 363,000 credit card numbers being compromised.
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California law that is intended to protect consumers from having their data sold without their consent or knowledge. The law was passed in 2018 after Cambridge Analytica got access to private information from Facebook. The California Consumer Privacy Act goes into effect Jan. 1.
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“Companies are still struggling somewhat in finding a budget for this effort,” she said. “It’s not something that many businesses want to spend money on. Compliance is pretty thankless.”
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Hyatt Hotels earlier this year launched a “public bug bounty” program with cybersecurity company HackerOne that allows ethical hackers to test its websites and mobile apps for vulnerabilities.
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Joe Saracino, CEO of Cino, said that the hotel industry is starting to be more proactive to prevent more breaches.
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The Future of Technology in Hospitality is Green | Hospitality Technology - 2 views
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the fact that millennials (those born roughly between 1982 and 1996), are going to be the largest generation in the country’s history (at 83.1 million).
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For example, more LED lighting throughout their facilities with sensors can help keep costs down while reducing energy waste.
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In order to make more green, here are some of the tactics within the headlines of late that are being used to keep up with the sustainable practices to woo this generation, and those others to come.
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Thanks to technology, hotels have been making strides to becoming more environmentally friendly without breaking the bank.
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According to Forbes, millennials consider social responsibility and environmental friendliness when making their purchases, so brands have to rise to these significant expectations millennials have when it comes to spending their money.
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Through the use of an intelligent camera, smart scales and AI-based smart meter technology, Winnow Vision analyses ingredients during food preparation, as well as plates returned to the kitchen, to assess which food items are most wasted and in what quantities.
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the cruise line is implementing technology to help reduce its ecological impact including clean LNG as fuel on its new ships, installing an Advanced Emission Purification system on most of its fleet, making progress with its program to eliminate single-use plastics, and is increasing its number of ships that are zero landfill capable
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According to the American Hotel & Lodging Association (AHLA) trend survey released earlier this year, supporting sustainable initiatives remains important to the lodging industry as a whole.
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This tells us that hotels need to continue to innovate and the future of technology in hospitality has to be green, or those brands that do not adopt to these emerging standards face being left behind.
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From the excess food that is thrown out each year, to the overuse of plastics, water and energy – there are many brands in hospitality that are taking the right steps to becoming more sustainable. After all, if they don’t get on the green bandwagon, they risk losing the largest generation of buyers in history.
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InterContinental Hotels Group® (IHG®) announced a partnership with technology company Winnow to help its hotels automatically track, measure and reduce food waste for more sustainable and efficient restaurant and bar operations.
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The technology group Wärtsilä also announced that it will supply and install an Auto Gasification solution for the ‘Regal Princess’, a Princess Cruises vessel. This technology will enable the safe disposal of waste from the ship through a self-fueling thermal decomposition unit, thereby significantly reducing greenhouse gas emissions. It will also lessen the requirement to offload waste at shore facilities.
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In the case of the Andaz London Liverpool Street hotel, a project with Quimera Energy Efficiency kicked off in 2016 and within a year 21% of electricity and 27.1% of gas consumption was saved. This translates in 500.000kg of CO2 emissions saved and was achieved using the methodology of Monitor & Save, including the Bopstem technology provided by Wisestate which is an IoT solution for HVAC control and automation, without suffering guest comfort.
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Another big announcement made by MSC Cruises shows its commitment to becoming the first major neutral cruise company in 2020. Starting on January 1, 2020, MSC Cruises will buy enough credits from companies that absorb carbon dioxide to offset all of the carbon emissions from its 17 ships throughout the year. MSC said that it is committed to reduce emissions as technology progresses with an ultimate target of zero emissions. The company intends to invest and work with shipyards and research institutes to achieve this goal.
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St. Regis Atlanta integrated green tech into its 10th anniversary redesign (a trend that keeps popping up in headlines), leveraging services from Mode:Green to take advantage of the opportunity and make it a smart building system.
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While Carnival Corporation, which holds the tag as the world’s largest leisure travel company, is partnering with leaders from the maritime and engineering industries to pilot the world's first fuel cell system designed to power large passenger vessels.
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Linen and towel reuse programs are nearly universal among properties, and a majority of hotels across all segments have implemented a water savings program.
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Consumers have way more transparency when making buying decisions and with the right information at their fingertips at all times, the hospitality industry is not immune to the imperative of creating a quality consumer experience.
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This builds up a bank of data which in turn informs buying decisions, shapes menus and hones food preparation techniques.
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This article emphasizes how imperative it is for hospitality businesses to stay on the cutting edge of technology as a part of their business design and strategy if they want to survive in today's competitive market and remain in it, in the near future. The author expresses that today's hospitality market is being driven by Millennials' "the largest generation in the country's history" who patronize businesses that are socially and environmentally responsible. Armed with this information to capture their targeted market, more and more hotels are now incorporating from inception within their physical blueprint infrastructure that is environmentally sustainable and cost-effective. As well as obtaining Green certifications and implementing sustainable software to reduce waste and minimize leakages. This concept has also been adopted by cruise ship operators to reduce environmental impact through the use of technology.
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The current innovation trends of hospitality prove that this industry is steadily developing with more sustainable tactics.Hotels are implementing more energy saving products to reducing energy waste. Cruise corporations are partnering with industries to find solutions in powering vessels with cell technology rather than emission cruising.
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-As technology advances consumers are being more transparent with their buying decisions. -Buying power lies on millennials who are roughly 83.1 million. -Millenials consider social responsibility and environmental friendliness when making their purchases. -Sustainable practices include censored lighting/temperature. -Cruise ships have installed a purification system to reduce its ecological impact, have decreased the use of single use plastics, and have increased the number of ships that are zero landfill capable. -Linen and towel reuse programs and water savings programs are nearly universal among properties.
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This article introduces the different initiatives that the hospitality industry is taking with regard to technology in order to align with their target market or a large segment of their market. As being perceived, millennials are sought to be the largest generation in the country's history which leads companies to infer that they have a massive amount of buying power in their hands. Hospitality companies are now making strides to become more environmentally conscious. Some of these initiatives is incorporating LED lights throughout the facilities to reduce energy waste and cut down on costs. Another initiative is incorporating new systems in the guest rooms that enhance the stay while keeping it green like systems that adjust temperatures in the rooms, remotely powered shades, etc. Other companies are even using systems as a tool to help track, measure, and reduce food waste for more sustainable and effective restaurant/bar operations. It is no secret that technology is ever-evolving, and it will continue to develop as new features are discovered.
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Article discusses millennials as the largest generation in U.S. history, and the speed at which technology progresses. In addition to paying attention to millennials' purchasing decisions, other industries must also meet their financial expectations. Many brands are taking steps to become more sustainable in the hospitality industry despite its reputation for producing massive amounts of waste.
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shared by amdelgad on 02 Oct 22
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Baha Mar Launches Its First Marketing Campaign | Travel Agent Central - 1 views
www.travelagentcentral.com/...s-its-first-marketing-campaign
technology hospitality hotel tech travel
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Aiming to highlight Baha Mar's power to elevate real life moments for every guest into something spectacular, the campaign celebrates Bahamian warmth and Baha Mar’s distinct positioning as a destination offering a moment in the sun and everything else under the sun, according to the resort.
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Each family member experiences the same resort destination, whether looking for “me time” or “we time,” and leaves having fulfilled different personal desires and expectations.
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We needed to communicate that there is no ‘one size fits all’ approach at Baha Mar. Every nuance of the resort from amenities to special experiences and offerings is purposefully created.”
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Baha Mar is billed as one of the largest hospitality projects ever built in the Western Hemisphere, with partners including Grand Hyatt, SLS, Rosewood, Jack Nicklaus, sbe, Peter Burwash International and luxury retailers including Bulgari, Cartier, Rolex, Tiffany & Co., amongst others.
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Baha Mar was recently built to compete with the long time staple in Nassau; Atlantis. In order to overcome the already popular destination, Baha Mar knew they needed to knock the marketing and advertising out of the park. This article talks about how the marketing campaign aimed to highlight all the perks of the 4.2 billion dollar destination. I have personally received a ton of social media ads for Baha Mar, and the sell is that they have 3 different properties for each type of person on vacation. Whether for kids, a romantic getaway, or adults only, they covered all bases with their ads.
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shared by artandmer on 25 May 22
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Hospitality unions have spent a decade fighting to protect workers, bu - 1 views
www.fastcompany.com/...meant-to-protect-hotel-workers
hospitality workers cloud-based systems employee safety wireless networks Software solution legislation
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The hospitality industry is in the process of introducing remote panic buttons in an effort to address the widespread issue of violence and sexual assault against hotel staff
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20,000 hotel properties in Canada and the United States have committed to providing an estimated 1.2 million employees with Employee Safety Devices
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low-quality versions of the technology that pose significant privacy and security risks to the people who carry them. Weak password protections and a lack of encryption leave users vulnerable to cyberattacks, which could render the devices unusable—or, worse, be used to invade hotel employees’ privacy
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58% of hotel workers and 77% of casino workers have been sexually harassed by a guest. Nearly half have had guests answer the door naked or expose themselves, and nearly 15% have been cornered.
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casino giants MGM Resorts International and Caesars Entertainment agreed to equip nearly 38,000 hotel staff with safety devices during contract negotiations
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the CEOs of a number of major hotel chains—including Hilton, Hyatt, IHG, Marriott, and Wyndham—joined the pledge
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Safe but insecureThe discovery of vulnerabilities in certain versions of this technology may pose a potential challenge
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the software powering the tracker was hosted on a cloud-based service, which it used to communicate with a mobile application. But the cloud software didn’t require any authorization. A hacker could connect to the service and “instruct any tracker in the world to do things,” he explains.
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Among the vulnerabilities a hacker could exploit are the ability to see the real-time location of users and to gain access to built-in microphones and cameras
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That poses a problem for the hotel industry, Hron believes, because establishments not bound by union or legislative requirements may buy inferior devices without vetting them properly, merely to satisfy new regulations. “Each hotel is buying these devices themselves—it’s not like some central authority is giving these devices to hotels,” he says. “My guess is [some are] going to buy a cheap device, and in this case, it’s pretty reasonable to think that there aren’t any analysts doing security checks on them.”
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The lack of clear legislation also leaves workers vulnerable in jurisdictions that don’t explicitly ban employers using the devices to track the movements of hotel staff
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technology isn’t capable of real-time tracking because it runs on WiFi and Bluetooth Low Energy, or BLE, and only transmits a signal when activated. Other devices that utilize GPS or WiFi connectivity, however, have the ability to transmit real-time location data on an ongoing basis
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“The technology has to work every time, but the product only works if the right policies, procedures, and personnel are put in place that allow the system to function as a system
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While the initial reason for the solution was to address sexual assault, there are other things that happen to housekeepers in hotel rooms as well,” says Ogle. “We’ve had team members that have had medical issues themselves, or found guests in rooms with medical conditions that were asking for assistance
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Providing precise location data to first responders in the event of an emergency actually has the potential to save lives, but the technology will only be adopted if users believe it is being used appropriately
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The major hotel chains are influencing legislation and also now requiring employee safety devices (ESDs) to make the workplace safer for employees (i.e. room service attendants or housekeepers) who find themselves alone in guest rooms with ill-intentioned guests. ESDs can also be appropriate for large resorts with beach personnel, activities personnel, or other positions that find themselves in enclosed, or remote areas with less security. Not every hotel has a security department that can constantly monitor cameras and ESDs. Will these devices present more strain on hotel wireless networks? That depends. Hoteliers need to consider whether these devices will be provided by or monitored through their keylock vendor, through their guest room entertainment vendor, or through a wireless provider. Could there be a benefit to an ESD interface with the PMS? I'm not finding an obvious answer. Hotels, varying in room count, are providing ESDs that range from whistles to wireless to BLE or RFID enabled. Hotel owners and management companies have the responsibility to research the most appropriate solution for their hotel without undermining the safety and privacy of their employees and their hotel networks.