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Yuri Kim

Travelport trials GDS airport transfer bookings - Travel Daily Media - 1 views

  • Travelport is trialling a new service which will allow travel agents to book private car transfers via the GDS.
  • a huge demand for chauffeur-driven car transfers in Asia
  • By booking with Travelport via the GDS, agents are able to automate the process and bookings are integrated back into the passenger name record (PNR).
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    In today's society, travel distribution environments and electronic reservation services are consistently moving toward global and complicated marketplace. Thus, travel marketplace needs a more and more globalized and comprehensive system for customers. And, I think GDSs well reflect this trend. The article show the example of the utilization GDS in travel industry. Travelport introduces a new travel product called Travelport Drive Me to Galileo-connected travel agents in Asia. The joint creation of Travelport and two major car rental companies, Travelport Drive Me was developed in response to the demand for chauffer-driven car transfers in Asia. This product enables travel agents to book chauffer-driven car transfers through Travelport's GDS for international airports in Asia. This new product would provide advantages not just for travel agents, but also for customers. With this product, travel agents save time and cost through the automated process. Plus, customers experience satisfied traveling by eliminating concerns about language, security, and public transportation issues in Asia.
Carolina Villa

Global IT investment seen flat in 2012: Survey - The Economic Times - 0 views

  • Technology spending will grow this year in the Asia-Pacific region and Latin America, offsetting declines in Europe and North America, a Gartner survey of 2,335 chief investment officers found.
  • Appetite for investment appeared strongest in Latin America, where IT budgets were set to rise 12.7 percent, and in the Asia-Pacific region, where IT budgets will rise 3.4 percent
  • Investment will fall 0.6 percent in North America and 0.7 percent in Europe.
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    Based on a 2012 survey technology investment its anticipated to be essentially flat for 2012. Its expected to grow i Asia-Pacific region and Latin America, but to decline in Europe and North America.
Marisa Chauvet

Sustainable Hotels without Reservations - 0 views

This article talks about how green hotels in Asia are by no means a new concept, and is currently enjoying a period of profound evolutionary change in the way that its buildings are designed, const...

started by Marisa Chauvet on 14 Jun 13 no follow-up yet
jrodr1102

Are GDSs still useful for travel agents? - TTG Asia - Leader in Hotel, Airlines, Touris... - 1 views

shared by jrodr1102 on 29 Jan 17 - No Cached
  • The question of whether GDSs remains a relevant middleman in today’s evolving travel landscape continues to be a hot topic of discussion at ASEAN Tourism Conference during ATF last week, as industry players bring different sides of the argument to the table.
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    Growth in tourism activity in South-east Asia and acquisition activity represent benefits for Amadeus. Sebastian Gibergues from Amadeus IT group, communicates the resiliency and growth experienced by the company facing the challenges of an ever evolving industry. Gibergues considers GSD is still relevant due to the level of fragmentation in the market.
Yongjoon Ji

Wi-Fi firm looks to hotels, universities|Business|chinadaily.com.cn - 3 views

  • The United States wireless network provider Meru Networks Inc is eyeing the Chinese market with the company expecting its revenues in the Asia-Pacific region to double in the next two to three years. The country's thriving hospitality industry and higher education institutes will be the biggest customers for Meru, which entered China two years ago.
  • the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers. The number of five-star hotels in the country hit 651 in January and there are another 500-plus luxury hotels waiting to open, data from the China Tourist Hotel Association showed. The number of top-tier hotels enjoyed a year-on-year increase of 15 percent over the past three years compared with the average increase rate of 6 percent in China's hospitality industry. The association estimated that the nation's five-star hotels could exceed 1,000 by 2015.
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    According to Meru Networks Inc, US wireless network provider, a wireless network market in the Asia Pacific region, especially Chinese, will be doubled in the next few years. The rapidly growing hospitality industry in China is part of the reason why the wireless network market has a need to grow. There are 651 five-star luxury hotels in the country as of now and 500 luxury hotels are waiting to be opened in the near future.  What we need to focus on are the customers who go to these luxury hotels. Nowadays, Wi-Fi is not just one of services that the guest enjoys. It is a part of life and a necessity. Providing high quality Wi-Fi service is a big portion of showing the quality of hotel. Therefore hotels strive to have a system that could offer the most reliable product with the lowest price. 
Shiyuan Peng

Wi-Fi firm looks to hotels, universities - 0 views

  • The United States wireless network provider Meru Networks Inc is eyeing the Chinese market with the company expecting its revenues in the Asia-Pacific region to double in the next two to three years.
  • The country's thriving hospitality industry and higher education institutes will be the biggest customers for Meru
  • China has been one of the fastest developing markets for Meru because of increasing demand despite slowing gross domestic product growth
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  • Meru is hoping the next-generation of Wi-Fi products will boost sales in China
  • China's education industry could be a safe place to find profits.
  • Meanwhile, the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers.
  • The number of five-star hotels in the country hit 651 in January and there are another 500-plus luxury hotels waiting to open
  • The association estimated that the nation's five-star hotels could exceed 1,000 by 2015.
  • Chinese telecommunications carriers have been able to develop their own third-generation telecom standards. Overseas communication network providers seem to have trouble adapting to the different industry standards.
  • The company is trying to team up with China's telecom carriers to better develop the market.
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    Because of increasing demand, China has been one of the fastest developing markets for Meru--an American wireless network provider. The company expects that its revenues in the Asia-Pacific region will double in the next two to three years. The company thinks that China's education industry could be a safe place to find profits and the rapid-growing hospitality industry in China is likely to become another gold mine. It is estimated that China's five-star hotels could exceed 1000 by 2015. However, China has a habit of adopting its own communication standards so that overseas communication network providers seem to have trouble adapting to the different industry standards. Therefore, Meru has reached a decision to cooperate with China's telecom carriers to better develop the market.
Shiyuan Peng

Sabre's Social Media Platform, AgentStream, Surpasses 10,000 User Milestone, Travel Tec... - 1 views

  • Sabre’s AgentStream has now surpassed 10,000 members and launched in the Asia Pacific region with the Orient Express Travel Group.
  • As a member of AgentStream, agents can collaborate with other travel agents around the world, ask questions and obtain useful tips and insights from a global community of agents, helping them provide the very best service to their customers.
  • AgentStream will increase agent productivity and improve customer service by giving agents the flexibility to talk virtually with other global AgentStream users or communicate exclusively with members of its own private sub-community through the My Agency feature.
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  • AgentStream also allows agents to gain and share insights on suppliers, destinations, properties, extras, activities or restaurants and comment on the trends shaping the industry, as well as learn more about Sabre products.
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    Sabre's AgentStream has now surpassed 10,000 members and launched in the Asia Pacific region. AgentStream allows agents to collaborate with other travel agents around the world and obtain useful tips from a global community; talk virtually with other global AgentStream users or communicate exclusively with members of its own private sub-community; gain and share insights on suppliers, destinations and properties. These power can all help agents provide the very best service to their customers. 
cpaez007

Airline ticket distribution: How airlines might reduce Global Distribution System (GDS)... - 0 views

  • After a quick search I found and booked the same ticket through an online travel agency for a bit more than the price on the airline website, but less when you included the €8 fee. Unfortunately this small change in booking method would have cost the airline a substantial amount of money. Here’s why…
  • Selling costs generally represent around 4% to 8% of overall airline expenses
  • Many airlines sell a large proportion or the majority of their tickets through indirect channels.
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  • A key driver for the high cost of selling tickets through indirect channels is the fees charged by Global Distribution System (GDS) companies for each ticket sold. With airline profit margins under constant pressure airlines need to find ways of reducing distribution costs by selling tickets to customers directly instead of through 3rd parties.
  • The fees to distribute tickets through the GDS are relatively high averages around US$12 per return ticket [2]. In 2012, it was estimated that approximately US$7 billion in GDS fees was paid by airlines which was over twice the industry’s expected net profit for that year [3].
  • Quite simply, the GDS is something that airlines cannot live without. Why? If your competitors are using the GDS and you are not then your tickets will not appear in any searches by 3rd party distributors meaning it is unlikely your tickets will be sold by the 3rd party.
  • Even low-cost carriers such as Air Asia and Ryanair that have avoided the GDS for years have recently started selling tickets through the GDS as they have realised that they are missing out on revenue from not selling tickets through the GDS.  
  • The ‘New Distribution Capability’ (NDC) is a XML-based data transmission standard set by the International Air Transport Association (IATA) and provides a set of guidelines for communications between airlines and 3rd party distributors. The NDC will allow for the sale of ancillary products (for example, baggage, meals, special seating etc.), something which the GDS currently cannot handle. However, while the NDC has the potential to help airlines boost revenue, there are still questions as to whether there will be any benefits stemming from reduced distribution costs.
  • How can we make our direct channels so attractive that customers will want to use them over indirect channels?”
  • The simplest solution is to ensure that the user experience on the airlines website is seamless and easy. Users are highly likely to abandon online bookings and use another booking website if they encounter difficulties. Simple actions such as ensuring customers are not diverted to an error page can translate into a significant increase in direct bookings
  • Airlines might also want to re-think the way it provides incentives and commissions for ticket sales.
  • With the trend moving towards airline consolidation (for example, partnerships, equity interests and mergers) airlines might also consider how they can work together to sell each other’s tickets on their websites. This strategy goes well beyond the sale of interline or codeshare tickets and will give customers benefits including the ability to book multi-airline itineraries directly from an airline website. Of course airlines must be wary of how they do this to ensure they are not in breach of any anti-trust regulations.
  • There is no ‘one size fits all’ approach and for an airline to decide on the best distribution strategy it will need to conduct a solid analysis into their customer behaviours, channel usage and also the commercials of their different distribution systems.
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    In this article we discuss the issues that airlines are having with the GDS system. They give an example of someone attempting to purchase a ticket through an airline website, and then through a travel agency. The direct airline method was only cheaper, if the guest provided information to a direct bank account. The cost for airlines to sell is a bit less than 10%, and they are sold mostly through indirect channels, like travel agencies. The main reason this can happen, is the integrated GDS system. A GDS system is a data facility that shares inventory information for various airlines to different 3rd party channels. The issue with this, is that the total in fees for the use of the GDS system was around $7billion, which is twice the amount of net profit they are receiving. People state that the airline system cannot survive without the GDS, but is that statement really true? Airlines like Air Asia or Ryanair have really attempted to focus on selling tickets directly, and really expand on their profit. How can this be achieved? Well, airlines are making the booking process easier for guests to manage, which gives them more of a reason to book through there. Also, they are offering greater loyalty rewards for directly booking through the site. Different incentives need to be created to attract guests to book directly. Lastly, they would like to create another distribution system, to put GDS out of business. This new system will work to allow guests to handle meal and baggage fees. Concepts that the GDS cannot handle. With that said, will this new system reduce costs for airlines? I guess they will have to wait and see.
naram003

The Impact of Social Media on E-Commerce Decision Making Process - 0 views

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    Social Media platforms has radically changed customers purchasing habits. Networking with other users lead to a gathering and sharing of information which then leads to increases in trust and intention to buy. Social Media represents an opportunity to boost brand recognition, increase sales, and promote word-of-mouth communication. This article is separated into two parts; the first discussing theoretical concepts for the growing of Social Media use in recent years, and the second giving point on the key role that social media takes in improving an e-commerce platform. As a theoretical concept, it is believed that social media has a lasting effect on social influence and the trust that consumers have during the purchasing process. This has allowed companies like Facebook to generate mass use through social integration and connecting people with those living around them. For concrete evidence, multiple points attribute the growth in online social platforms. The most successful of these steps has bee the online after-sale service, which allows e-vendors to communicate directly with their customer giving them a chance to witness the attention paid by the e-vendors on their needs and problems. This also allows for customers to rate and review products and services. Social Media has now been shaped to be the ideal place to gain knowledge about brands. So much so that shopping behavior influenced by reading other consumer's comments took place in 46% of all purchasing decisions. The article goes on to give hard data on social networking in emerging markets such as South Asia, Oceania, East Asia and Southeast Asia. It also gives hard data on use of social media in restaurants, with over 82* of all restaurants having some sort of social platform. In conclusion, social media has become a viral phenomenon and learning to manage effectively will lead to an outstanding competitive advantage.
salmanalabiooani

Hospitality Sector Teams Up Online to Help During the Crisis - Skift - 0 views

  • A new tech platform launched earlier this week can make the matchmaking process easier between lodging operators and local emergency efforts. Owners of a property can make beds or buildings available by using an online form to specify how they’re willing to help. Cloudbeds has worked with Sabre, Marriott, and RateGain and others on the effort.
  • A new reservations portal provides accommodation to healthcare workers at no cost in Lisbon and Porto, Portugal. It’s called Rooms Against Covid, and GuestCentric Systems and HiJiffy created it.
  • For other examples, see our recent story, “Some Asia Hotels Roll Out Quarantine Packages for Travelers Looking to Self-Isolate.”
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  • Travel tech company RateGain has put together a “Better Tomorrow” resource page to help hoteliers with insights into lessons to learn from Asia.
  • The page draws partly on resources from the trade group Hospitality Sales & Marketing Association International (HSMAI), which has its own online resources, too.
  • Tech company Beekeeper has announced a webinar to help employers understand how to connect and communicate with their employees at a distance
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    This article explains the way the hospitality industry is responding to the Corona virus crisis using digital and online capabilities. One obvious support that the industry is giving to the response efforts is by providing beds to respond to the emergency cases in the crisis like in the examples of Cloudbeds working with Sabre, Marriott, and RateGain and Hotels for Helpers, in the Netherlands which is offering discounted hotel rooms for those in need. The hospitality industry are also adapting to the crisis by finding online solutions for their employees to work from home and also providing wide range of resources on the crisis for users.
garz14

What Can We Do About the Growing E-waste Problem? - 3 views

    • tcale003
       
      China recently banned other countries from sending e-waste to them. E-Waste is comprised of many toxic materials such as lead, mercury, cadmium and beryllium which are very harmful to people and the environment. Many new technologies for biodegradable electronics are being looked at and there is even an EcoAtm in some U.S. states for people to recycle their small electronic devices.
  • When China banned 24 kinds of solid waste last September, countries such as the U.S., the United Kingdom, Australia, and Japan realized they had a big problem. Until last year, China accepted 70 percent of the world’s electronic waste—discarded computers, cell phones, printers, televisions, microwaves, smoke alarms, and other electronic equipment and parts.
  • After China stopped accepting this e-waste out of concern for its environment, Europe and North America began shipping more of it to Southeast Asia—but now Vietnam and Thailand, whose ports have been overwhelmed, are curbing imported e-waste as well.
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  • In 2016, the world’s population discarded 49 million tons of e-waste
  • It’s estimated that by 2021, that number will grow to more than 60 million tons.
  • Electronic devices are made of a complex mix of materials that include gold, silver, copper, platinum, palladium, lithium, cobalt and other valuable elements.
  • But electronic devices also comprise toxic heavy metals like lead, mercury, cadmium and beryllium, polluting PVC plastic, and hazardous chemicals, such as brominated flame retardants, which can harm human health and the environment.
  • A recent study in China found that mining copper, gold and aluminum from ore costs 13 times more than recovering the metals through the urban mining of e-waste. The state of e-waste recycling Recycling e-waste is practiced both formally and informally.
  • mally.
  • As a result, many companies and countries illegally export their e-waste to developing countries where recycling is cheap
  • Research has found that inhaling toxic chemicals and direct contact with hazardous e-waste materials (even in some formal e-waste recycling settings) result in increases in spontaneous abortions, stillbirths, premature births, reduced birth weights, mutations, congenital malformations, abnormal thyroid function, increased lead levels in blood, decreased lung function, and neurobehavioral disturbances. Moreover, e-waste toxins contaminate the air, soil and groundwater. In the face of these health and envir
  • n the face of these health and en
  • onmental hazards, however, many people in developing countries earn a living by dismantling, refurbishing, repairing and reselling used electronic devices.
  • In addition to its health hazards, informal recycling can pose security risks, because while formal recyclers in the U.S. usually require wiping devices clean of data, informal recycling does not.
  • Criminals search e-waste for credit card numbers and other financial information.
  • In order to reduce e-waste, manufacturers need to design electronics that are safer, and more durable, repairable and recyclable. Most importantly, this means using less toxic materials.
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    This article introduces what is e-waste and the main reason for the surge in e-waste. It also introduced the current recycling status of e-waste and the harm caused by the informal recycling of e-waste, such as heavy metal poisoning and financial information leakage. In addition, measures to address the proliferation of e-waste were also discussed.
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    It has become necessary for more proper and formal recycling of e-waste as it is economical and environmentally beneficial for companies. China decided to accept less e-waste from other counties and as a result there is more e waste going to other countries in south east Asia damaging their environments.
mmilian

1 Hotels makes its Asia debut with a huge eco-luxury resort at Haitang Bay - 2 views

  • If your preferred holiday destination is somewhere in Europe or Southeast Asia, you could be forgiven for not having heard of 1 Hotels. Launched in 2015 with two properties in Miami and New York, it has since become a fixture among eco-conscious travellers across
  • In the mould of brands like The Sukhothai or Six Senses, the newly opened 1 Hotels Haitang Bay proposes a vision of luxury accommodation that is big on environmental and cultural sustainability. The property “draws inspiration from the rugged beauty of [Hainan Island]”, going beyond the now rather typical shtick of filtered water and fewer linen changes to give guests a tangible eco-conscious experience.
  • just some of the culinary destinations guests are invited to sample; all making use of the an off-site organic farm that supplies the hotel with Hainan’s best seasonal produce.
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    An article about an Eco Friendly luxury hotel. Its nice to see a company that focuses on green initiatives in their entire property, not just in the lobby, or in the public areas. The property in Miami Beach is amazing.
artandmer

The augmented reality game is afoot at Moxy Hotels: Travel Weekly Asia - 1 views

  • The hospitality brand under Marriott Bonvoy’s portfolio has introduced an augmented reality experience for guests staying between 12 July to 31 December.
  • this experience starts off prior to guests even arriving at the hotel. Guests will be invited to scan a QR code with their mobile phones where a digital platform will launch for them to customise the skin tone, hairstyle, facial features, clothes and even accessories for their own avatar.
  • The “live in the moment” concept
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  • They can then scan a QR code at the bar to view holographic projections and take photos with their life-sized avatars as they sip their cocktails.
  • At the hotel’s 24-hour gym, guests can also launch their avatar which will take on the role as a workout buddy and task guests with fitness challenges. At Moxy’s round-the-clock Grab & Go self-service area that offers a range of snacks and beverages for guests to choose from, they can also unlock a challenge by taking a photo with their avatar and hashtagging #moxyuniverse. There’s another challenge to be unlocked in the guest room itself.
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    AR is closer than you think! The Marriott Moxy brand is launching a limited-time AR experience at select hotels. QR codes, avatars, and holographs!
Eissy de la Moneda

Hotels don't have to waste energy: Key-card management systems should be "business as u... - 0 views

  • most people don't think about energy savings when staying in a hotel.
  • key-card energy management is a simple and effective way to conserve energy
  • link the heating, cooling and lighting in a room to an illuminated key-card slot near the entrance.
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  • adoption has been slow in the U.S. because hotels are unwilling to place what is perceived as an energy management "burden" on guests
  • guests can no longer lock themselves out of their rooms
  • can save 25 to 45% of the energy used by each room
  • past few years have shown that Americans do care about their environmental impact.
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    This article introduced a technology has been applied in Europe and Asia for years that is Key-card management. This key-card management system links to heating, cooling and lighting system in guestroom with a monitoring in a slot besides door. In Europe and Asia, it has been demonstrated key-card management system is a successful system, that can save 20%-40% energy bill inside guest room. Although US hotels don't apply this system at beginning, now, more and more hotels has taken key-card management system. The hotel GM which taken this system said that is save a lot of energy bill after using this system.
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    This article talks about how hotels have the opportunity to conserve energy. It is known that many hotel guests are usually unaware or disinterested on how much energy they waste in their hotel room because they've already paid for the room. However, many of us are very conscious of how much energy we waste at home because we do in fact need to pay for that. So why don't we do it in hotel rooms? It comes down to convenience. When you're in a hotel, you don't worry about bills or energy or what harm you are doing to the environment or to the hotel's wallet because you are simply on vacation. However, key card management systems allow guests to save energy without the hassle of walking throughout the room turning off every light, faucet and air conditioning. Instead, saving energy is now as simple as leaving your room. With the key card management, energy management is in affect as soon as the guest pulls out the key card when leaving their room, and as easy as placing it back in the slot when they return. This is an effective, simple way for guests to save energy, while still on vacation.   
Nicole Dudley

MVI Launches Industry-first Mobile Device Management Solution for Hospitality :: Hotel ... - 2 views

  • “Our aim was to take full advantage of today’s travelers’ increasing affinity with mobile devices, so implementing a device management system to cater to our specific requirements was of paramount importance,” said Sylvia Chung, General Manager of the L’Hotel élan. “With MVI’s MDM Solution we can ensure the security and manageability of the devices as well as guests’ privacy while using them without compromising flexibility and usability.”  
  • MVI has launched an industry-first Mobile Device Management (MDM) solution that provides effective management of smart mobile devices to support interactive, live and on-demand video services in hotels.
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    This article introduces the hospitality industry's first Mobile Management device solution. MVI, an Asia-focused hotel technology provider, partnered with IBM to develop the new enterprise class MDM solution. The MDM solution provides effective management of smart mobile devices to support interactive, live and on-demand video services in hotels. The usage of this new device was recently incorporated at the L'Hotel`elan in Hong Kong. An iPad is provided for guest use in all the hotel's rooms, and it serves as an entertainment device, offering eGuest services such as TV channels and interactive guest services including in-room dining. The MDM solution is fully integrated with hotel PMS and POS systems, which allows the device to become a part of a hotel's overall management ecosystem. This device not only provides the features of an entertainment device for guests, but it also offers hotels unique management features. A few of the features include customized workflow to streamline the installation of hotels' managed apps on mobile device, comprehensive push-based notification management, availability for all Apple mobile devices, and effective protection of guests' own data and personal information for apps that required login. I recently went on a site visit at Turnberry Isles Resort with one of my classes. While on the tour, the lady conducting the tour mentioned that with the rate technology is advancing in the near future many of the hotel procedures will be completed via Ipad (such as checking in and out of the hotel). After reading this article, it seems as if the near future has already arrived!!!
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    I really liked this article. Personally, I do not have a good experience dealing with people at the front desk. Many people do not want to deal with employees and would find this method a lot easier and stress free. Now you can check in and out from both your TV in your room and also the iPad device. Great article Nicole!
Jingjia Zhang

Ruckus Wireless introduces high-speed Wi-Fi wall switch | Hotel Management - 0 views

  • The Ruckus Wi-Fi Wall Switch redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. For the first time, hotels are now able to offer multiple, high-value IP-based services over a single wired/wireless network at the highest performance and lowest cost per room.
  • The Ruckus Wi-Fi Wall Switch was purposely developed to meet the growing demands within hotels to connect in-room devices that are now IP-enabled while concurrently supporting a broader range of IP-based services. Beyond high-speed Internet access (HSIA), hotels want to deliver these new services - such as high definition television and video on demand (VOD), digital advertising, voice communications, hotel service optimization, in-room device monitoring and even environmental room controls - over a single, unified and centrally managed wired/wireless network.
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    Recent years, in China, hotel industry has a fast growth. Especially the Olympic Games and The World Expo were hold in China. For lots of high standard hotel, the WIFI internet access becomes necessary. China has been one of the fastest developing markets for many Wi-Fi firms, Ruckus is one of them. The Asia-Pacific region is the fastest growth region and China business is the fastest-growing part in the region. Globally, Wi-Fi technology is one of the few industries that could maintain a 20 percent increase over the years when the world economy is encountering a downturn. The global market scale for Wi-Fi networking providers is about $3 billion this year and it could reach $5 billion by 2015, the CEO of Ruckus estimated. For the China market and the problems of hotel, Ruckus published the high-speed Wi-Fi wall switch technology. This new technology redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. Meanwhile, the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers. Ruckus wants to grasp this opportunity.
YUE LI (3325307)

Pegasus partners with China's state-owned GDS | Hotel Management - 0 views

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    I like this article which related to the development of Chinese hospitality industry. This news showed that Pegasus Solutions and TravelSky Technology Limited had connected with China's state-owned global distribution system (GDS). In China, there are at most 1.2 billion potential customers, the hospitality market there is really attractive. This connection will allowing more and more Chinese people to book different hotels anywhere in the world even though when they at home. I believe this connection is a effective and successful choice. After that connection, it makes nearly 100,000 hotels of Pegasus' global hotel available for booking in China. Pegasus' has more than 1,000 hotels under nine brands. The first Pegasus customer to go live on the connection is Starwood Hotels & Resorts. Hoteliers recognized that there will be a lot hospitality business opportunity in China, so that they decided to take these opportunities and continue to get benefit from domestic and inbound travel by cooperating with Pegasus/TravelSky, in order to expand their businesses. This cooperation is indeed a win-win deal. Firstly, it let Starwood properties available to the 7,000 travel agents who work with TravelSky managing the increasing domestic and international Chinese travelers' growing demand. While, TravelSky has long-dominated the airline market in China, and it becomes both the second largest travel market in the Asia-Pacific region and the world's second largest economy. The new connection with Pegasus offers more accessibility to the collection of ebookable hotels.
Yoshihiro Kanno

EasyRMS, an Infor company, partners with Far East Hospitality to improve Revenue and Bu... - 0 views

  • Far East Hospitality’s current hotel portfolio comprises of eight distinctive hotels; Oasia Hotel Singapore, Orchard Parade Hotel, The Elizabeth Hotel, The Quincy Hotel, Landmark Village Hotel, Albert Court Village Hotel, Changi Village Hotel and the latest addition, East Village Hotel. All the eight hotels are now equipped with the EzRMS™ Product Suite.
  •  EzRMS™ has also helped the hotels’ sales teams in evaluating good selling opportunities for group business by using the Ez-QUOTE™ module to assess the viability of particular groups across our chain of hotels. In addition to this, they are able to access a myriad of detailed reports on historical and on-the-books production of Preferred Accounts and Market Segmentation.
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    EzRMS is expanding its reach to Singapore, which has been significantly growing in the hospitality industry.  I always had a feeling that countries in Asia were being late in adopting technology to revenue management practice.  As more hospitality tech companies in western countries go into the Asian market, it is expected that the usage of RMS will become more ubiquitous.
duyt tran

Green Movement Grows in Global Hospitality Industry: Report | GreenBiz.com - 0 views

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    During 2008, Ernst & Young has conducted a report regarding eco-friendly issue of hotels & resorts ' policies and practices in eight regions including: Asia, the Caribbean, Europe, India, Latin America, the Middle East, Oceania and the U.S.. According to the report, the "greening" trend has been a top priority of hotel industry; they are making development and operational strategies from time to time to maintain the sustainable environment around. Every hotel industry in the world share the common goal but the practice and government concern are different according to each region.  For example: in Asia, the "environmental harmony" has been implemented; China has set 10,000 hotels by 2010, and the world's first zero-carbon, zeo-waste city idea was developed in Middle East, etc. And the report has pointed out some key point for hotel industry to take into account for a green environment like: energy efficiency, conservation, management; or waste water management; or design for sustainability, or partnership for sustainable development, etc.  Due to the fastest growing of the green trend in all industries in the world, this report has been very helpful for anyone who are in the hospitality and tourism industry which believe green trend is a key point to not just to outmatch their competitors but to build a sustainability society as well. 
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    As the world is facing a numerous of impact which is mostly concern with sustainable environment. Being green is not just all about environment around the hotel but also cut many cost for a business as well. For example, replacing fluorescent bulbs, ceiling fans, linen cards, lights out cards, motion sensors for public rest rooms, meeting rooms have proven to a much lower electric bill. And being green will promote a health & wellness issue for all the guests, employee and community around; this will not only bring back your customers but making the employee enjoy more of their workplace and contribute more of their work.
ccpanther88

E-marketing in Malaysia: some are and some are ignorant - 0 views

  • When Uruguayan footballer Suarez bit an Italian player during a match in the Fifa World Cup in June last year, an Indian restaurant in Kuala Lumpur used it as a marketing tool. On that day, Fierce Curry House in Bangsar offered free biryani meals to those who walked in wearing a Uruguayan football jersey. That is e-marketing for you.
  • In December last year, the bakery called Tommy le Baker posted on Facebook a photo of two large baskets of bread with a poster next to them that said: “Take if you need, pay if you want.” The post was shared numerous times over and within a short time the bread was all taken.
  • Scicom Education Group’s head of Creative Services Vernon Adrian Emuang feels positive about social media in Malaysia when compared to other countries in Southeast Asia. “Perhaps (we are) way ahead of others, in terms of widespread public engagement and intensity of online activity,” he tells The Establishment Post. “Essentially, Malaysians seem pretty clued in. The social media landscape is pretty populated which has facilitated marketing and sales efforts that ride on technology,” adds Mr Emuang.
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  • Mr Emuang says: “As a fragmented market, it is hard to build significant numbers. So it is always important to involve cross-border initiatives.” Especially, the tourism and hospitality businesss. “Boutique accommodation places could register with aggregating travel websites like www.booking.com and www.tripadvisor.com.”
  • Under Budget 2015, the government is giving funds for SMEs to equip themselves with IT facilities for expansion purposes and to venture into overseas market using e-commerce. There is RM80 million (US$24.4 million) to encourage the use of new technology, automation and innovation.
  • “In my consultancy practice, I do not see companies incorporating social media in their crisis communications plans, even though it is very evident that many crises today stem from social media or can spread and be magnified through social media channels. It is only after they are caught like deer in the headlights are they likely to change or take social media seriously,” the Trinetizen Media Sdn Bhd director tells The Establishment Post.
  • “The crux of the matter is that social media forces companies to be more open, transparent and accountable to their stakeholders. But the management culture here, especially with family-owned companies, is closed, almost secretive, and opaque.” Time and the need to expand will force many a business to get into e-marketing.
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    Malaysia and Southeast Asia is slowly but surely adapting strategic social media and e-marketing into their small and medium-sized enterprises (SMEs). This article focuses on the opposing views on how these tools are being utilized and adapted to help these small businesses. Scicom Education Group's head of Creative Services Vernon Adrian Emuang is confident that Malaysia is ahead of the games in terms of social media and "widespread public engagement". This may sound like a far cry considering that 64 percent of the SMEs in Mayalsia were not engaging in social media in 2012. Emuang emphasizes the impact that social media can have, considering that SMEs account for 99 percent of the 5 million registered Malaysian businesses. Zeno Group Malaysia's CEO told The Establishment Post that "lack of knowledge is holding back many of the SMEs. They feel they need not use social media for marketing purposes." Emuang also says that many of these companies are not implementing the proper technological infrastructure to support their ecommerce, should they receive an influx of traffic on their servers, etc. He even shamed the customer service that lacks the manpower to follow-up with the volume of customers. Many hotel and lodging businesses are adapting global initiatives, such as registering with Booking.com or Tripadvisor.com. These outlets allow ecommerce to flow to a much wider, international audience, boosting bookings and revenues at venues that wouldn't have otherwise. Julian Matthews, a famous Digital Media Trainer and Consultant, says companies are operating social media on a tactical rather than strategic level. The Trinetizen Media Sdn Bdn tells The Establishment Post that many companies aren't utilizing Social Media for crisis communication-something many companies we are familiar with fully rely on. In conclusion, social media adds accountability and reliability for the companies and their stakeholders.
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