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xrive007

Undercooked fast food burgers are toast with robot AI - 1 views

www.msn.com/...ar-BB1glq1Z

food robot

shared by xrive007 on 16 Sep 21 - No Cached
  • a new software-based offering for fast food restaurants that aren't ready to go full robot just yet.
  • artificial intelligence (AI) powered cooking platform meant to keep human fry cooks from torching burgers—or worse, undercooking them
  • every year, an estimated 1-in-6 Americans
  • ...5 more annotations...
  • get sick, 128,000 are hospitalized, and 3,000 die of foodborne diseases.
  • The idea is to simplify kitchen and inventory tasks while doing away with outdated methods of cooking, which include monitoring cook times via wall clocks or relying on employee experience to know when items are done cooking.
  • CookRight is an advanced AI platform that incorporates machine learning, sensors, and computer vision to allow cooks to track a food item on a grill and monitor cooking time automatically in order to deliver precision-level cooking.
  • utilizes AI to optimize ingredient handling and cooking.
  • In addition to consistency and precision in cooking applications, the platform also leverages powerful analytics to improve food quality, drive efficiency, and save money by closely monitoring for supply chain issues. Robots may be coming for jobs in fast food, but for the time being, human augmentation seems to be the easier sell.
  • xrive007 on 16 Sep 21
     
    In this news you will see how robotics and AIs have been developed to help out even in the one place that some thought may not be possible, kitchen. However it is something that not everybody agrees with having in an establishment.
artandmer

McDonald's Latest Drive-Thru Innovation Could Soon Be Added to More Locations - 0 views

www.msn.com/...ar-AAYQ7z2

innovation Technology fast food service voice recognition artificial intelligence

shared by artandmer on 25 Jun 22 - No Cached
  • continues testing a new AI-based technology system that would cut workers out of the order-taking portion of your visit.
  • McDonald's started testing a voice recognition system at 24 drive-thrus in the Chicago area
  • But the advanced technology, which would enable a computer to take customers' orders, is far from perfect. In order for the chain to make wider use of AI, the system needs to improve accuracy from the current low 80% to the 95%-plus range.
  • ...3 more annotations...
  • "One vendor, Presto, claims its voice ordering is about 95% accurate, can generate a 20-second improvement in throughput, and reduce labor by nine hours per day,"
  • there's a big leap from going to 10 restaurants in Chicago to 14,000 restaurants across the U.S
  • many other fast-food and restaurant chains have also been making strides in the way of automation to improve efficiency and cut down on labor costs.
  • artandmer on 25 Jun 22
     
    AI continues to evolve in fast food locations. McDonalds is piloting voice recognition systems in their drive thrus hoping to hit their 95% accuracy benchmark before deciding whether to roll this out to 14,000 McDonalds locations. The technology is improving ordering processing on average by 20 seconds per order and could reduce human labor hours by 9 hours per day.
melnetra112

McDonald's Big Mac ATM | PYMNTS.com - 0 views

www.pymnts.com/...mcdonalds-big-mac-atm

technology hospitality Hotel software business solution

shared by melnetra112 on 30 Jan 22 - No Cached
  • McDonald’s has spent the better portion of the last year developing and implementing strategies to bring the global fast-food franchise into the 21st century. Other global competitors have beaten McDonald’s to the punch tech-wise — Starbucks, Domino’s and Taco Bell, for example, are years ahead of Mickey D’s when it comes to ordering online and using digital tools to enhance the consumers’ experience.
  • But the fast-food giant is playing quick catch-up with its in-store tech, mobile ordering and delivery initiatives — and is doing so by taking a page out of Snapchat’s playbook by blending unattended retail with marketing.
  • That’s right. McDonald’s got its hands on a vending machine.
  • ...3 more annotations...
  • the Big Mac ATM will dispense two new sizes of burger — the Mac Jr. and the Grand Mac — free of charge. In lieu of payment, hungry customers will “pay” with their Twitter handles and get a free lunch. The machine will generate a tweet on the user’s account while they eat.
  • First, consumers are drawn in by the hype factor
  • Second, it’s free food.
  • melnetra112 on 30 Jan 22
     
    Technology in the Fast Food Industry, McDonald's Big Mac ATM is free, short-term and Customers friendly. This new method of dispensing food to the public is convenient and it help improve guest experiences versus in store production
alibaba0512

Battle At The POS Heats Up - Business Insider - 0 views

www.businessinsider.com/le-at-the-pos-heats-up-2012-11

POS NFC Mobile device APP

shared by alibaba0512 on 19 Jan 13 - No Cached
  • Square pioneered a new point of sale (POS) by allowing small businesses and consumers to accept credit card payments via their mobile devices
  • Technology is developing so fast that NFC may already be yesterday’s news.
  • alibaba0512 on 19 Jan 13
     
    Like this article mentioned, the technology flies faster than our imagination. By using tablet or smart phone, customer can pick whatever they want and clerk can use Square APP to swipe credit card in WIFI environment. POS is the most important system for every hospitality industry worker. How to catch up the latest technology and increase the value of service are the key to be successful. Although NFC and QR codes are used in some stores and device, I personally think the internet application for paying can be developed as fast as smart phone popularization.
Allen Lok

New Retail Credit Card Standards Affect Quick Service Restaurants | QSR magazine - 0 views

www.qsrmagazine.com/...are-you-ready-emv

shared by Allen Lok on 01 Mar 13 - No Cached
  • By October 2015, all restaurants and other merchants will be subjected to new Europay, Mastercard, and Visa (EMV) standards, which reflect a shift from magnetic-stripe credit cards to chip-and-pin cards.
  • , the chip-based cards require insertion of the card into a terminal throughout the entire transaction.
  • chip-based cards are less susceptible to fraud.
  • ...1 more annotation...
  • It’s a rather slow conversion over to EMV. But it’s definitely coming.” View the discussion thread. Subscribe Subscribe to QSR Renew Update Address eLetters Advertising Contact &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Articles Food &amp; BeverageMenu Innovations Marc Halperin: Resident F&amp;B Expert Food Safety Health Ingredients &amp; Dayparts ExpansionQSR 50 Franchising Growth Fast Casual George Green: Fast-Casual Expert Emerging Concepts TechnologyOrdering Social Media Promotions Sustainability Denise Lee Yohn: QSR’s Marketing Guru OperationsExecutive Insights Competition In the Store Consumer Trends Charitable Giving Outside Insights Women in Foodservice Human Resources Alan Philips: Trends to Watch Research QSR 50 OneSource Drive-Thru Study Growth 40 Smart Chain Franchise Opportunities Find a Supplier Find a Job Restaurant Management Events NRA Show <a h
  • Allen Lok on 01 Mar 13
     
    A new set of standards is coming up for credit card transactions. EMV or Europay, Mastercard, Visa, standards include a chip-and-pin device on the card that requires the card to be inserted into the card processing terminal. While this does not prevent all fraud, it's important that this standard is mandatory by 2015 and business operators should be preparing for changes.
Yanqiu Li

10 Reasons to Consider Tumblr for Ecommerce Blogging | Practical eCommerce - 0 views

www.practicalecommerce.com/...-Tumblr-for-Ecommerce-Blogging

reasons tumblr ecommerce blogging

shared by Yanqiu Li on 07 Jun 13 - No Cached
  • Yanqiu Li on 07 Jun 13
     
    This article summarized 10 reasons why people consider to use Tumblr for blogs. As one of the most active tools to enhance Ecommerce industry's prosperity, Tumblr presents us more and more advantages in this market. It is embraced by lots of young people, perfectly comining WordPress, Twitter and Pinterest into Tumblr platform. Also Tumblr has a large capacity to share blogs, links  in high frequency with a much easier access to people even they have little knowledge and technical skills of it. As the number of Tumblr users increase, Tumblr becomes one of the biggest competitors of Facebook, occupies the second place of platform. I believe folllowed by technology fast innovation, there wil be more and more options for us to choose to convey information and people look forward more creative stuffs to make life easier.
Patrick Montesano

Fast Talk: Restaurant Software "By Waiters, For Waiters" | Fast Company - 0 views

www.fastcompany.com/...oftware-by-waiters-for-waiters

shared by Patrick Montesano on 17 May 12 - No Cached
  • It’s a restaurant management system. It handles everything from taking customers’ orders to modifying tickets as necessary, to handling discounts and gratuities, and processing credit cards. It can also handle inventory management, payroll, and get tip averages.
  • We charge a flat fee of $999 for the software
  • Most setups also involve an iPad, a cash drawer, two printers, and a credit card reader.
  • ...2 more annotations...
  • You can download it for free from the App Store.
  • If users like it, then they call us and say, “I want to proceed, what do I do?”
  • Patrick Montesano on 17 May 12
     
    Two former restaurant servers have developed software that provides an end-to-end point-of-sale (POS) system that allows taking and submitting orders, printing kitchen slips, customer receipts and processing payments-all using an iPhone, iPod touch or iPad. Ambur does not require a computer on the back end. Instead the hand-held device is the hub. The program can be loaded up by any iOS device and run on a wireless network. Waiters can easily fulfill customer requests right at the table. One drawback is that some customers have complained because they thought the waiter was texting on their iPhone.
laura kaczkowski

Why the Future of Online Hotel Marketing is Cloud-Based Utility Computing - 1 views

www.tnooz.com/...-cloud-based-utility-computing

shared by laura kaczkowski on 07 Sep 12 - No Cached
  • Technology advances incredibly fast, not least in an industry such as travel which has seen incredible levels of disruption across so many disciplines.
  • build a website, start a blog–but now we’re being told that a website is not enough!
  • Imagine no more: it’s called utility computing in-the-cloud and has been used by technology giants for years.
  • ...11 more annotations...
  • Utility computing is a broad concept that encapsulates cloud computing and software as a service (SaaS).
  • “This time, it’s computing that’s turning into a utility. In the years ahead, more and more of the information-processing tasks that we rely on, at home and at work, will be handled by big data centers located out on the Internet.”
  • The concept of paying a subscription for a utility has gone online as well. Instead of setting up web servers in our home or office, we purchase a web hosting subscription. While interest in personal tax and finance consultants decreases, use of in-the-cloud-solutions like TurboTax and Mint continues to explode.
  • The current and future dominance of utility computing is evident, but even so, SaaS can be an intimidating concept for some hoteliers
  • By purchasing a utility, you own all benefits that come with it. You use it, consume it and master it – it is yours. Renting, on the other hand, demands a return.
  • When I rent a movie from Blockbuster, I have a limited selection (whatever fits in the store) and when I’m done with the video, I have to return it and rent it again to watch it again.
  • Netflix, I have open access to hundreds of thousands of videos that took billions to produce, which I can stream as much as I wan
  • When technology advances, SaaS companies pass those latest advances on to their client
  • Like Netflix, which delivers video content that took billions to produce, utility computing delivers web design built with an information architecture that took millions to produce.
  • This means that when you embrace SaaS, you gain million-dollar technology that never grows outdated instead of buying a static website built on thousand-dollar technology that can’t help but grow outdated.
  • My advice is to put in the tough work and choose a solution that delivers amazing results now and adapts to technology changes later, so you don’t have to go shopping again.
  • laura kaczkowski on 07 Sep 12
     
    The article I read was called, 'Why the Future of Online Hotel Marketing is Cloud-Based Utility Computing.' In the article, it says that technology is moving super fast these days and companies are trying everything they can to keep up, for example building websites and starting blogs, but they feel that it's not enough. Up until now companies could not manage all of their marketing efforts from one place but now they can and it's called utility computing in-the-cloud. "Utility computing is a broad concept that encapsulates cloud computing and software as a service (SaaS)."Some hotel owners feel intimidated because a website does not seem as permanent as owning something. One example that I really liked that they gave in the article was, "When I rent a movie from Blockbuster, I have a limited selection (whatever fits in the store) and when I'm done with the video, I have to return it and rent it again to watch it again." Compared this to Netflix, where you have access to hundreds of thousands of videos and you can watch them as many times as you want and for any long as you want for no additional cost. When you embrace SaaS, you gain million dollar technology that never grows outdated, compare this to a website that is only built on thousand-dollar technology and can get outdated, and it sounds like a great investment!
Chris Cardoso

Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.&nbsp;
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
  • ...18 more annotations...
  • Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
  • Hotels are unable to compete on price with devices that the guest has brought with him.&nbsp; What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. &nbsp; All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. &nbsp; All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services &nbsp; Hotels are unable to compete on price with devices that the guest has brought with him. &nbsp; What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Theoretically, the self-contained guest needs no hotel telecommunications services . &nbsp;
  • Theoretically, the self-contained guest needs no hotel telecommunications services
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Hotels are unable to compete on price with devices that the guest has brought with him. &nbsp; What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • The early 1980s marked the beginning of an era of profitable hotel telephone departments.&nbsp; The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.&nbsp; Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.&nbsp; With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.&nbsp; The main reason for this decrease is guest choice.&nbsp; The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. &nbsp; All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.&nbsp; With the Internet explosion, however, the machines have seen less use.
  • weiwei lu on 28 Jan 12
     
    No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
  • ...6 more comments...
  • Qianlin Wang on 04 Sep 12
     
    Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.
  • Shuqiong Huang on 05 Sep 12
     
    This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.
  • rebecca Bonet on 08 Sep 12
     
    This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.
  • Paige Hanna on 09 Sep 12
     
    This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the
  • Ling Xiang on 24 Jan 13
     
    The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.
  • Karin Goodine on 26 Jan 13
     
    This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.
  • Yawen Zheng on 26 Jan 13
     
    In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.
  • Chris Cardoso on 15 Sep 13
     
    With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
Xue Yan

It's Time Again to Invest in Hotel Technology - 2 views

lhonline.com/...loud_guestroom_technology_0613

investment

shared by Xue Yan on 22 Jul 12 - No Cached
  • that the pace of computer technology innovation doubles every 18 months. Put another way, if you haven’t made an investment in computer-based systems in your hotels since before the start of the recession, you and your assets are in the fast lane to obsolescence
  • that the pace of computer technology innovation doubles every 18 months. Put another way, if you haven’t made an investment in computer-based systems in your hotels since before the start of the recession, you and your assets are in the fast lane to obsolescence.
  • There are three primary reasons to invest in hotel technology: to boost revenues, to enhance operating efficiencies and to increase guest satisfaction.
  • ...6 more annotations...
  • hotel technology goes way beyond in-room entertainment and cloud computing. It touches every corner of a hotel and has significant impact on how your guests perceive their stay, how efficient and satisfied your employees are and how well you can manage the bottom line. Technology can be complicated, frustrating and at times expensive, but you can’t afford to ignore this critical area of hotel operations.
  • Hotel owners are under increasing pressure from their brands and their guests to upgrade their properties
  • Moore’s Law postulates that the pace of computer technology innovation doubles every 18 months. Put another way, if you haven’t made an investment in computer-based systems in your hotels since before the start of the recession, you and your assets are in the fast lane to obsolescence .
  • There are three primary reasons to invest in hotel technology: to boost revenues, to enhance operating efficiencies and to increase guest satisfaction.
  • This bandwidth conundrum is an outgrowth of a consumer trend that’s grown exponentially in the past few years.
  • While the bandwidth question is a knotty one that typically requires additional investment by hotel owners to solve, the advent of cloud computing can be a blessing for hoteliers trying to juggle technology investment needs with other CapEx budget line items.
  • samira sobhani on 22 Jul 12
     
    Hotel owners need to keep up with the pace of changes in technology. Not only costumers expect to have access to the latest technology related facilities  in their hotel room but also hoteliers can make fundamental changes in their property management with help of technology. since the hospitality market is very competitive, the hotel property owners needs to invest in technology related amenities. Three basic reason to invest in hotel technology are mentioned here which are revenue, operation and costumer service related issues.
Cecilia Lucas

Mobile POS usage growing among restaurants | Nation's Restaurant News - 1 views

nrn.com/...greg-buzek-president-ihl-group

mobile pos

shared by Cecilia Lucas on 23 Feb 12 - No Cached
  • I think this will become a reality in fast food in the next two to three years. It will be tied to the success of mobile wallet technologies
  • anywhere in hospitality where speed of the transaction is critical and cash is a big part of the process today
  • Cecilia Lucas on 23 Feb 12
     
    Technology researcher, Greg Buzek is interviewed by Nation's Restaurant News about the future of Mobile POS among restaurants. He says that Mobile POS will be the fatsest penetration of any technology in the hospitality industry since the introduction of internet connectivity. We see that the fastest growing market for this technology are the smaller bussinesses such as food trucks and fast food restaurants where the speed of the transaction is critical, but eventually will find itself popular amongst larger restaurant chains. The appeal for smaller bussinesses is the price point, since it's cheaper than installing $2000.00 traditional POS.
Alyssa Westmeyer

Arabian Aerospace - SITA sees the airport future - 0 views

www.arabianaerospace.aero/a-sees-the-airport-future.html

smart glasses wearable technology airport scanners

shared by Alyssa Westmeyer on 30 Oct 13 - No Cached
  • Technology observers are touting wearable computing as the next big thing that could re-define how we use and interact with information.
  • SITA Lab was one of a few selected developers to receive both the Google Glass and Vuzix M100 devices before their public launch, in order to evaluate them. It carried out tests for a variety of uses in airline and airport settings.&nbsp;
  • Wearable devices like Google Glass offer new opportunities to mobilize staff, keeping their hands free, while keeping them connected to the traditional check-in and reservation systems.&nbsp; Interaction can be via video analysis of what a staff member is looking at, like a boarding pass or bag tag, or voice recognition, or a combination of both.
  • ...6 more annotations...
  • SITA Lab developed an application called SWIFT Boarding using the smart headgear’s built-in camera as a scanner and the heads-up display
  • Both documents are held side by side while the app matches the two to ensure they belong to the same person
  • Travel documents and loyalty cards can be scanned by smart glasses. However, the devices are not fast enough yet to be able to meet the high speed passenger processing requirements needed at airports.
  • the technology needs to be more robust to avoid breakages and the cost will have to come down. The camera quality will also need to be enhanced
  • Other areas to be addressed include bandwidth for widespread use, battery life and of course the cultural and social issues both for passengers and employees
  • wearable computing promises may lead to new and innovative uses by the air transport industry
  • Alyssa Westmeyer on 30 Oct 13
     
    Google glass has provided the opportunity to explore more efficient ways to process air travelers. SITA, the air transport's IT provider, has quickly produced the first app to do so with wearable technology. The glasses are worn by the security agent and used to compare and legitimize the security documents used for travel. While the technology is not yet fast enough to be put to practical use and remains quite expensive, it is certain that price and quality will improve in the future and provide value to the air transport industry.
Jia Kim

Stop, look and listen before investing in hotel tech - 1 views

www.hotelnewsnow.com/...before-investing-in-hotel-tech

technology investment Hotel technology

shared by Jia Kim on 23 Oct 13 - No Cached
  • Before investing in hotel technology, stop to reflect and observe what travelers really want and need
  • guests will start to question why they should pay for this tech when they don’t need it, don’t want it and, most importantly, don’t use it.
  • why
  • ...10 more annotations...
  • To understand what the guest really wants and needs: STOP, LOOK and LISTEN!
  • adding Blu-ray players or IP-TV systems with video-on-demand functions?
  • Less is more
  • 1.&nbsp;Super-fast, reliable and suitably priced Internet access
  • 2.&nbsp;A well-lit room with simple controls
  • 3.&nbsp;Power sockets, power sockets and more power sockets
  • 4.&nbsp;Temperatures that can be easily controlled, both up and down.
  • 5.&nbsp;A place to work
  • 6.&nbsp;And as for the TV, include 24-hour news channels, sports channels and some entertaining TV channels
  • what guests want from a hotel room with three Cs: 1.&nbsp;Clean 2.&nbsp;Comfortable 3.&nbsp;Connected
  • Jia Kim on 23 Oct 13
     
    Today's many hotels have been trying to innovate their hotel technology to keep pace with their competitors. However, it seemed like that they're too much depend on the unnecessary and expensive technology. Thus, before investing the hotel technology, stop and look and listen people and what the travelers really want and need. Instead of adding Blu-ray players or IP-TV systems with video-on-demand, or putting an expensive dedicated shaver socket into the bathroom, hotels need to rethink and downsize. Here are some simple and short lists. 1. Super-fast, reliable and suitably priced Internet access 2. A well-lit room with simple controls. 3. Power sockets, power sockets and more power sockets. 4.Temperatures that can be easily controlled, both up and down. 5. A place to work 6. And as for the TV, include 24-hour news channels, sports channels and some entertaining TV channels. From the lists, what guests want from a hotel room with three Cs: 1. Clean 2. Comfortable 3. Connected For conclusion, too many investment on expensive and unnecessary technology would lead a fail in ROI. Rather than just spend money on the technology, hotels should rethink and research what the guests really want while they're staying.
danikafox

BlueBird transforms the UK Point-Of-Sale industry by distributing Revel Syste... - 0 views

www.hotel-industry.co.uk/...-by-distributing-revel-systems

Technology Hospitality software

shared by danikafox on 08 Jun 14 - No Cached
  • BlueBird has revolutionised the UK hospitality and retail industries with their innovative Point-Of-Sale system.
  • have established a large base of hospitality customers including multi-establishment and fast-paced businesses such as Honest Burgers, Pizza Pilgrims and Taylor St. Baristas, as well as inspiring independent businesses such as The Clove Club, All Press and Shoreditch Grind.
  • “BlueBird wanted to bring the most advanced point-of-sale technology available to the UK” says Christophe Delacroix. “We found this technology in Silicon Valley, set up the UK operation and we now help our clients to take advantage of the cloud environment and increase their profits through mobile technologies”.
  • ...1 more annotation...
  • Revel Systems™ has developed a heavy-duty and fully functional POS solution that is mobile, cloud-based, scalable and secure.
  • danikafox on 08 Jun 14
     
    According to the article, Bluebird Global has introduced one of the most advanced iPad-based POSs, known as the Revel System, to its base of multi-establishment and fast-paced businesses. Running this many business called for an advanced upgrade from its former POSs. Studies show that software unreliability and lack of accurate data are obstacles to market growth for operators. Introducing the Revel System provided a feature-rich package including inventory management, intelligent reporting, and payroll management. This POS is the only native iPad based app with True Offline and full PCI compliance, also allowing for access and storage to it's cloud system.
asant318

Can Technology Make or Break a Restaurant's Success? | Hospitality Technology - 0 views

hospitalitytech.com/e-or-break-restaurants-success

shared by asant318 on 03 Jul 18 - No Cached
  • restaurateurs are struggling to find streamlined solutions that can keep them engaged, and keep profits on the rise
  • use technology to create and maintain a loyal customer base.
  • compatible technology
  • ...11 more annotations...
  • Restaurants are taking technology to the next level by integrating the systems that track inventory, take reservations, sell menu items, and manage employees.
  • easy to cross-reference
  • consider starting with a cloud-based point of sale. These solutions can deliver 2.1 times the ROI of traditional on-site systems,
  • Online ordering (OLO) is more
  • Nearly 2/3 of fast casual customers plan to order online in 2018.
  • increases the average ticket size 26% over traditional
  • This method of connecting with customers also has the potential to reduce overhead
  • Best of all, restaurants can easily collect email addresses for a mailing list, to re-connect with customers in the future.
  • consumer use of technology will continue to increase
  • A restaurant owner’s choice to embrace technology can make or break their business
  • keeps your customers happy and your ROI on the rise.
  • asant318 on 03 Jul 18
     
    This article touches on how it is critical for restaurants to embrace technology in order to maintain a loyal customer base. What I found to be the most important point was the importance of compatible technology. The article recommends having technology that can track inventory, reservations, sell, manage employees. The value of this is measured and 2.1 times the ROI of a traditional onsite POS. The article recommends online ordering, points out that 2/3 of fast casual customers plan to order online this year, and that the average ticket size is 26% over the regular order. I agree with the author that a restaurant owner's choice to embrace technology can make or break their business.
anonymous

Hotel technology Infographic: PMS more "Slow and quiet" than "Fast and furious" | By Gu... - 0 views

www.hospitalitynet.org/...4084500.html

shared by anonymous on 07 Oct 17 - No Cached
  • anonymous on 07 Oct 17
     
    I found this article online which talks about PMS in France - and according to the author, and as the title hints, PMS change and evolve over time, but not as fast as the market - especially not other technological advancements. This article concentrates on France, but in my opinion many points can also be transferred to other countries/markets - such as the fact that more PMS are becoming cloud based. According to this article, 40% in France are already cloud based. At the end of the article, it also gives an interesting 10-point fact sheet about PMS in France.
natashacastro

Loyalty360 - What Are "Winning" Restaurant Brands Doing to Drive Positive Customer Loya... - 0 views

www.loyalty360.org/...estaurant-brands-doing-to-driv

shared by natashacastro on 11 Oct 17 - No Cached
  • Shifting spend from maintaining old POS and back-office systems to next-generation omnichannel customer engagement, ordering, and loyalty systems. Today, actionable analytics and segmentation is a challenge for many operators. Restaurants need to invest in the expertise required to make the transition if they are going to keep pace.
  • The fast food giant is now playing catch-up on mobile ordering, mobile pay, and curbside pickup, which won’t be rolled out until the end of 2017.
  • capturing guest data across all signals and using this data to drive spend, frequency and brand loyalty. For example, by analyzing all orders – in-house and third-party data, restaurant operators can segment and market to their guests. They can personalize and upsell in real-time using location-based / check-in features. They can recognize and reward their loyal customers.
  • natashacastro on 11 Oct 17
     
    I liked this article because it actually discusses something I thought about for the discussion board. POS systems, can create ways for guests to easily access what they want, quickly get it and have the opportunity to receive loyalty perks and promotions via APPs. Fast casual restaurants such as Little Caesars just introduced a self service and mobile order pickup stationed called the "pizza portal" which i think is effectively reaching their target market. The usage of POS is restaurant brands are having a major positive effect and creating stronger brand loyalty, especially with the generation CX taret.
Qianqian Kang

Training Your Hotel Staff On A New PMS Should Take Minutes, Not Days | By Jos Schaap - ... - 1 views

www.hospitalitynet.org/...4086777.html

technology Hospitality

shared by Qianqian Kang on 17 Feb 18 - No Cached
jmelilli liked it
  • The hospitality industry has long been known for high staff turnover rates and a high volume of employees fitting a younger demographic.
  • Some studies measure the turnover between 31% and 34% as the industry norm. Other studies show employee turnover rates level among non-management hotel employees are up to 50%. This places additional importance on the on-boarding process each hotel has in place, demanding systems and processes that are easy for new staff to learn and master as they embrace their new role.
  • The new generation of PMS software is easy to use and created specifically to streamline processes such as front desk demands, rate management, reservation, housekeeping and financials. This helps to increase revenue, reduce costs, increase guest service and increase staff efficiency, all whilst also ensuring that your PMS software can connect to all technology partnerships that your hotel has in place (web booking APIs, channel management software etc.), or hopes to implement in the future.
  • ...2 more annotations...
  • This means the emphasis of modern-day software and technology should be usability — hoteliers need a system which enables fast implementation, quick learning curve, great support and comprehensive training materials to support ongoing adoption.
  • Ultimately, your employees want to feel supported, and providing them with the right tools will not only enable them to do their best work, but will help to increase internal morale, job satisfaction and productivity as they feel confident and well-equipped in their role.
  • Qianqian Kang on 17 Feb 18
     
    This article brings us main issues about PMS. When it comes to the operation efficiency, time is nevertheless valuable. Then on the top of the head, calling for new technology which can operates smoothly would be very important. The author brought out the detailed reasons why we need PMS tools. Firstly, high turnover needs PMS tools that make onboarding easy. Secondly, to support the team with ultimate ease-of-use would not only make hoteliers enable fast implementation, support ongoing adoption, but also allow staff enhance customer services to a large extent. At last, the author conclude few essential factors to choose PMS system: instinctual and easy to learn; speed; quick implementation and setup; mobile and cloud access; easy integrations; reliability without disruptions.
  • jmelilli on 21 Feb 18
     
    Great article! Training (and re-training) is such a large investment of labor. It is particular difficult for properties located in destinations that tend to have seasonal staff. Every year at least once a year, we have to go through a time-intensive on boarding process that is a big investment for a smaller property. It also keeps us from making some staffing choices because of the difficulty in getting a replacement shift ready. Thanks for sharing!
bbast007

Restaurant Customer Self-Ordering System: A Solution to Reduce Customer/Guest Waiting T... - 0 views

citeseerx.ist.psu.edu/...download

shared by bbast007 on 31 Jan 20 - No Cached
  • bbast007 on 31 Jan 20
     
    Introduction Many Fast Food Restaurants are using the Point of Sales Systems in their food and beverage establishments to take orders from their customers. These systems are being distributed rapidly at a fast pace and has become increasingly popular in the food and beverage industry to improve customer service, operational efficiency and food safety. Food and Beverage entrepneuers are also adapting to these emerging technological systems to remain competitive in their industry and to increase growth of the business. There are diverse Restaurant Management Information System components that are used in the fast food industry. They comprise of Inventory Menu Managements control Systems, Labour Scheduling and Time Management Systems, Reservations and Table Management. . This study reviews the constraints of the existing system used in the restaurants and proposes a potential System solution called Restaurant Customer Self Ordering System. Customer Self-Ordering Systems allows prospective customers to order for food electronically while in the restaurant. This system proposes to limit customers' wait time and improve customer service. However, it may have some challenges that include a high cost to implement the system, the intergration into existing systems and staff adoptability of the proposed system. It was further recommended that a solution to the implementation of the proposed Customer Self-Ordering System could be to implement a web-based system that allows customers to access food menu/beverages and order via the internet with the use of their mobile phones at any time and any where they may be. It is anticipated that this new system feature will attract a wider range of audience and potential customers.
rderonville

HR Software for Restaurant Chains - HRIS Payroll Software - 2 views

www.hrispayrollsoftware.com/...restaurant-chains

software restaurant chains payroll human resources HRIS scheduling employees management Technology

shared by rderonville on 19 Jul 17 - No Cached
  • The intricacies of the restaurant culture are magnified further when the restaurant expands to become a chain. These particularities may make it seem that a HRIS would not fit or help as much with managing a restaurant chain, but this could not be further from the truth.
  • A HRIS can help to break down and simplify many of the things that make managing a restaurant chain difficult
  • A HRIS that makes it possible for employees to view their schedules online, make time off requests, and view approvals reduces the potential for errors and miscommunications.
  • ...3 more annotations...
  • A&nbsp;HRIS can make scheduling tasks much easier for managers by using financial data to identify labor needs and lining this information up with employee availability.
  • When manual systems are used to keep restaurant records, it can be very difficult to keep all information organized and accessible for compliance purposes.
  • The fast paced nature of restaurants can cause paperwork to become misplaced, forgotten, or even damaged. HRIS solutions keep all information in one place, produce reports on demand, and continually update information regarding compliance needs.
  • rderonville on 19 Jul 17
     
    This article highlights the benefits of restaurant chains using HRIS software for better employee management. The restaurant business is one that is fast paced and can be complex at times. According to the article, HRIS can bring greater consistency to the workplace and empower employees. This system has proven to help with many other large restaurant chains. It simplifies scheduling for managers and employees by allowing them to make edits on the software or request days off or vacations. It also helps control labor costs by identifying the labor needs and pairing it with the employees' availability. It empowers employees because it gives them the access to view schedules and reduce errors or miscommunications. The HRIS keeps everything organized and accessible for compliance purposes. In my opinion, this would be a great addition to the restaurant industry. An industry that is constantly moving must have something in place to keep it organized in regards to files and employee management. The HRIS provides an efficient and effective way in doing so.
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