The Future of Hospitality: PMS and the Rise of New Technologies | By Harvery Norman - H... - 0 views
-
The hospitality business has experienced numerous changes in the past decade, mainly because of latest developments to innovations that totally changed the way we book lodging rooms and enjoy the services that accommodation business offer.
-
As new innovations rise, our necessities and desires continue changing, influencing hoteliers to take their guest experience to the next level and give the most ideal guest experience.
-
Relatively every hotel today depends on a PMS (Property Management System) to operate and streamline the majority of their day by day activities and steadily enhance their business.
-
In this fascinating article by hospitalitynet.org the future of property management systems and new technologies are discussed. New PMS systems are being developed to integrate other softwares to make the experiences for both guests and employees more pleasurable. These new integrations allow for better forecasting models, pricing models, and better guest satisfaction. The future is in artificial intelligence as hotels are now implementing the use of mobile phones for check in and keys, robots and chatbots to help check in guests and deliver them things they might need, as well as the use of technology like robots to help implement a 24/7 customer service experience. This technology makes it easier for employees especially for busy times and night shifts as well as robots can now serve the same purpose as humans in terms of delivering products and service. This leaves the simpler jobs for the robots and humans can now do more managerial positions and focus on customer service or help when in need.
- ...1 more comment...
-
This article is about PMS and how the rise of technologies will help the industr]y
-
The hospitality industry had changed a lot over the past few years. Innovations have changed how a hotel advertises to its customers. A new look at PMS will keep hotels on top of the technology game.