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I found this article to be really interesting as it explains the use of technology in spas. There are many benefits to using such systems in the spa industry. The link between PMS and the spa booking system improves relations with clients, and increases the likelihood of clients returning to a spa where they have previously felt welcomed and valued. I must admit that I am not a big fan of the 360 view of guests' profile that this technology promotes, I feel like it is an invasion of privacy of some sort. However, I understand that some guests appreciate when their preferences are met each time they visit a spa. At the end of the day, the use of spa management systems is a great way for spas to drive up the revenue and maximize their profits.

This article talks about one kind of spa reservation system which connects travel agents and spa. This specific reservation system helps travel agents to get easy to find a particular spa treatment for their clients within a navigate system instead of searching thousands hotel, spa websites or other publications. It shows the convenience and efficacy for time management. Also, this spa reservations system clearly shows the commission details which travel agents should get it back from the hotel or spa by booking spa treatments for their clients. For the agents themselves, they can also track and monitory the commissions via a personal account any time.

Summary Personally, I think this kind of spa reservation system is a very good idea both for travel agents and spa. Fierce competitions and commissions reduce are both potential hazard to a travel agent and even makes it down. It helps travel agent to open up a new field of business and earn money under the competitions. Also by monitoring the commissions the agents can make sure that once they get clients to the spa treatment, they will get a certain commissions back. It's like kind of visible incentives for doing business for a long time. Making longtime relationships. For the spa, this system keeps the revenue and occupancy even in the low period by offering spa treatment to customers. It may works better by adhere with spa package, promotion or activities. It avoids making the spa therapists nothing to do just wait and bring customers back. But it may not works in the peak seasons due to the capacities in spa always limited.

This spa reservation system is very efficient, especially nowadays. It is good that is shows the commission details, and also the booking spa treatments. People want to be updated, especially when it comes to something that they are interested in going, like the spa.

This is an interesting article about the benefits of SMS marketing for hotels and spas. While SMS marketing have been adopted by other industries, the hospitality and tourism sectors have not taken full advantage of this fastest e-marketing tool. SMS marketing is considered non evasive faster, cheaper and increase the relationship between you and the guests. Moreover, SMS marketing help to promote your special events, offers and the customers have them readily available in their smartphones. In conclusion, SMS marketing can increase the hotels or spas revenues as more people have access to SMS message and will take advantage of the promotions that the hotels or spas are offering.

An app has been created that allows clients and staff to communicate. It enables staff to perform many of the six functions of a pms system that was discussed in class, it's easy to use and it's a discreet way of companies to get customers to create and update their customer profiles. This is a benefit because companies in the hotel industry oftentimes use customer profiles to improve service.

This article focuses on the implementation of the Uniform Systems software, developed by InvoTech Systems Inc., the Kimpton Seafire Resort and Spa in the Cayman Islands. The Uniform Systems software is designed to streamline the management of employee uniforms, which are an extremely necessary commodity at any property, especially luxury products which strive for exceptional appearances. The system both monitors and maintains employee uniform assignments while simultaneously easing uniform purchasing. All of this is achievable by the grand opening of the property, which requires mass assignment and disbursement of employee uniforms. InvoTech prides itself on the expertise, professionalism, and courtesy with which its Installation and Training Team operates. Uniform Systems also follows the trend of environmental consciousness in hospitality by being paperless. Aside from the Kimpton Seafire Resort and Spa, InvoTech's clients include some of the largest names in hospitality, including but not limited to MGM, Ritz-Carlton, Hilton, Hyatt, and Marriott.

SPA POS Widely used throughout the Hospitality Industry

SPA POS Widely used throughout the Hospitality Industry

Trump Hotel Collection has just purchased Doral Golf Resort and Spa. To enhance the appeal and functionality of the well-known hotel, Trump Hotel Collection has teamed up with MICROS to gain outstanding benefits from their operating system and pos system. Benefits are having all customer data in one place while allowing customers to make purchases at ease.

The Seagate Hotel&Spa in Delray has implemented advanced hotel environmental technology which ensures not only guests can enjoy their comfortable stay, but also hotel uses less energy than before. Seagate installed Honeywell's INNCOM guestroom energy management system solutions in OCT 2009. And it turns out that their energy used is almost 20% lower than similar properties. The INNCOM system would lowers the temperature to conserve energy, and also will detect guests' entry and reinstates the previous temperature. The reason why this system can conserve energy is the vast majority of guests do not adjust the thermostat temperature during their stay. Besides, there are also other room automation controls such as Bell System, lighting controls and so on.

"Hotel eMarketing - Beyond Rooms. Internet Marketing for Spas, Restaurants, Offline Tracking and more"

HotelTravel.com provides the inside track for the best value online hotel deals. Its brand statement - Real People | Real Service | Real Choice - is the keystone of the company's customer centric business culture and its core value. It is part of MakeMyTrip Limited and is celebrating reaching 50,000 Facebook fans with a sweepstakes for free nights at Phuket beach hotels. HotelTravel.com, partnered with Thavorn Beach VIllage and Spa and Kata Beach Resort and Spa, will be giving away free nights to three separate sweepstake winners. Runner ups will receive vouchers redeemable on HotelTravel.com.

SalonPOS is setting the trend in utilizing the point of sale specially created for Ipad. This is following on apple's POS system created for Old Navy last year. SalonPos thought it beneficial to focus on a system for spas as most of the focus is usually on restaurants and perhaps other retail business forgetting that spas and wellness centres are becoming a large revenue generator and growing rapidly. SalonPro system for Ipad is entering the market at a very reasonable cost. The entire system including Ipad retails for under US$2,000.00. The system provides flexible access for manager to monitor business remotely. This POS system does not have much more capabilities than the traditional POS system except that 3G and Wi-Fi are included. A very good feature of the system is also that the Ipad includes close circuit camera that will allow managers to keep tract of activities even remotely. This will also be introduced to the Iphone later this year. SalonPro back up can be done on property as well as through iCloud with full access to apple updates. Though Salon Pro is not offering much more in terms of software capabilities to the spa system, it will be a good move to introduce this into the operations. Mobile check out where a guest does not have to go to a reception desk to sign out is also great. This will also give the spa an image of technological competence.

The iPad POS is a great innovation for the salon. I believe that it can be used very successfully for many businesses that rely on personal interaction; the best example would be hotels. An iPad check-in system would be a great integration that eliminates paperwork, cables, keyboards, mouse, etc. Since the iPad and Mac sofware are very user-friendly to operate, trainings costs could also be easily reduced.

In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down.

In an effort to cut expenses the Renaissance Club Sport Hotel installed the Pelican Wireless HVAC Thermostat. This saved them $41,160 a year on energy related costs giving them an ROI of 8.5 months. Through research presented by Pelican Wireless it was discovered that HVAC energy consumption drives over 60% of most hotel energy bills each month. The Renaissance Hotel discovered that by implementing the Pelican Wireless technology they could save substantially each month on energy costs. The previous room configuration had basic thermostats installed in the rooms which were left running even when the rooms had no checked in guests. They also had no way to monitor the health of their existing HVAC units and their facilities department was being called upon by the front desk to regularly check the AC. Installation took only 3 days with 2 installers in a sold out hotel consisting of 175 hotel rooms, conference center, spa and workout facility. Pelican's technology interfaces with the Hotel's PMS and to the internet to access the Pelican Site Manager. Initial setup is done via an easy to understand graphical user interface accessible on any Web Browser. Cloud based servers allow access to resources and have control of information from anywhere there is an internet connection.

This article is of the top 5 hotels with great technology from one button getting you entire room prepared for going to bed to arming your floors and making your spa appointment. 

The San Francisco Chronicle released that Maestro Modules, a hotel software property management system of hotels, resorts and multi-property groups has been selected by Luxury Ski Spa, Golf and Yachting Resorts to upgrade to a better PMS for more profitable operations and high-touch guest service. Maestro has been selected by five independent resorts and hopes that this software will increase revenue, lower cost direct web bookings and greater operating efficiency. Maestro is the industry leading hotel software and reservation software and empowers hundreds of high-touch independent operators and hotel groups to stay ahead of competitive innovative technology. Maestro offers beyond a PMS it delivers revenue generating tools and expert services that allow operators to maximize revenue and increase productivity so guest can keep coming back.

INNCOM is the global hospitality-industry leader in advanced energy-management and Integrated Room Automation Systems (IRAS) for hotels and resorts. Furthermore, INNCOM is considered to be a pioneer in wireless environment installation with extensive experience in networking guestroom equipment and 25 years of tradition. INNCOM invented a Deep Mesh Network which uses advanced radio frequency technology to provide better control and monitoring over a hotel's HVAC, lighting and other equipment with the goals of reducing energy consumption and simultaneously improving the guest experience. In case of the Waikiki Beach Marriott Resort & Spa, it had upgraded its guestroom temperature control system to a networked energy management system utilizing the Deep Mesh Network (DMN) architecture from INNCOM, and since the 1,310-room property converted to this robust wireless environment (nearly eight months ago), energy consumption has dropped by 21 percent without requiring the 40-year-old facility to undergo an extensive or costly installation effort. After all, energy conservation is not just a question of saving money, but saving something that is home to us all: the earth.

This article demonstrates how easy it is to check in and out of your hotel as well use the services that feature at the property. There is no longer a need for room keys or itemized receipts to be printed. All the agents have to do is scan the mobile app and all charges can be seen from your smart phone. Asides from all charges being posted, yourphone will be unlocking most doors including your guest room, spa, and. fitness center. You don't have to worry about misplacing your room key and having to take it out everytime you want to use the elevator or get into your room. This type of technology has been produced in France and has been adopted by Comfort Xpress in Oslo, Norway. I don't think it will be long before the US adopts this policy. All they would have to do is create or purchase the software and hardware from Ariane Systems and Openways or create there own verison. Personally, I would love to be able to use something like this, I always misplace or forget my room key but never my phone. I also don't have to wory about putting change in my pocket and having the room key be defunct. My only question would be how many mobile apps could I have? If I was traveling with a guest or partner, could they get a mobile app as well at no additional costs?

Many of the individual elements of the tech-led hotel are in place, but a hotel in Norway has joined all the dots together, creating a completely human-free experience. Combining check-in/out and guest management software from France-based Ariane Systems with room door technology from OpenWays, visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff.

Integration of core hotel systems is key to streamlining operations property-wide. In the past, integrating legacy hotel systems was a complicated, lengthy and expensive process, but these days, through open APIs, common Web standards and rapid innovation, cloud based technology is paving the way to easier, faster and more effective system integration, empowering hotels to improve efficiency and share data across departments for a deeper understanding of guests and the market. For lodging operators, on-property points of sale like a restaurant, gift shop or spa add another layer of complexity to daily operations, but a simple interface between the property management system (PMS) and point-of-sale (POS) system can save hoteliers significant time and increase billing accuracy for more satisfied guests and improved revenue.

This article spoke about how Marriott had given proximity marketing an initial try in 2014, and how it was so successful, they decided to bring it to an extra 500 of their hotels in 2016. They originally started with this technology to see who they targeted most effectively. Once they saw how successful it became in driving sales, they started to improve their offerings, by adding promotions tailored to locations, from local food to spa services. Overall, Marriott believes its no longer about how loyal a consumer is to a brand, but how loyal a brand is to their consumers. 

A hotel workforce communications platform named Quora is helping operators ensure that all their pools, hot tubs, and spas meet water safety standards within a Pool Readings module. The recurring app enables hotel engineers to test a pool/s chlorine, PH, alkalinity, and calcium levels as well as water temperature and PSI flow rates identifying if the pool water is safe for hotel guests.