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jamigovaerts

The Importance of Accounting in the Hospitality Industry - 2 views

impos.com.au/...ccounting-hospitality-industry

technology hotel business Tech travel solution mobile green hospitality software

shared by jamigovaerts on 21 Sep 20 - No Cached
  • That is a huge benefit for those in the hospitality industry, especially those with multiple outlets or chain operations so all arms of the business can be seamlessly integrated.
  • MYOB has spread across the world to become one of the essential taxation and accounting tools for businesses of all sizes. It is especially helpful for venues with lean margins and a lower headcount, providing a stack of features that make it possible to manage the business efficiently by yourself.
  • Impos is an industry-leading POS system that was founded in Melbourne, Australia that has been designed specifically for the hospitality industry. It is suitable for any business in the hospitality sector, from cafes and small bars all the way up to large-scale hotels and chain franchise
  • ...3 more annotations...
  • these systems are also able to integrate seamlessly with both Xero and MYOB, funnelling data directly into your accountancy platforms.
  • This allows you to have instant snapshots of your business health and eliminates the need for paper records (which can contain errors and take time to put together) and other manual processes.
  • Its mammoth growth means it’s vital to have the proper accountancy tools at your disposal, allowing for you to gain an edge over your competition. It also gives you the capacity to manage the growth of your hospitality enterprise and scale accordingly.
tredunbar

Restaurant Tech Investment And What it Means For the Industry - 0 views

aaronallen.com/...restaurant-tech-investment

Restaurant IT Investment

shared by tredunbar on 21 Oct 20 - No Cached
  • Investment in restaurant tech has the potential to transform how chains operate, manage staff, create value, and increase sales
  • half of restaurant operators describe their use of tech as “lagging
  • The sheer scale of options, from upgraded POS systems to automated kiosks, makes it tempting for CEOs and other chain executives to leave tech to the experts.
  • ...7 more annotations...
  • cost and the time it takes to implement new systems
  • an integrated guest experience enabled by the technology and ultimately powered by something else: operational execution and capability
  • one in four guests factors in technology when deciding where to eat
  • startups will continue to unveil the capability to solve problems unique to the restaurant industry
  • chains that best harness those capabilities will create significant value and differentiate themselves, while others will increasingly find themselves at a disadvantage
  • the best indicator of success is the commitment of company leadership
  • The challenge will be tying two very disparate industries — tech and food service — together
  • tredunbar on 21 Oct 20
     
    This article details the importance that investing in new technology has on the restaurant industry. Many restaurant concepts like Panera Bread have made it their focus to drive new technology in their restaurants and have seen an incredible and continuous ROI. The article cedes that those who take a "wait-and-see" approach will find themselves playing catch up. Attributing to this is the fact that technology is generally considered old by the time it has worked out any potential issues.
irinadolgopolova

How to Prevent Malware Attacks and Promote Cybersecurity at Your Hotel - 0 views

hoteltechreport.com/...malware-in-hotels

Technology hospitality hotel software cyber-security malware

shared by irinadolgopolova on 20 Jul 20 - No Cached
  • Each time a hotel’s guest records get breached, the property is burdened with financial strain and faces broken trust with guests. As a hotelier, you don’t need to be an expert in cybersecurity, but you absolutely need to understand the basics to protect your business and your guests.
  • hotels process lots of transactions and store tons of guest data. A hacker can simultaneously target a property’s point-of-sale and property management system to capture payment card information as well as personal data, like passport numbers and email addresses.
  • Research from Symantec, a cybersecurity firm, found that more than 65% of hotels are routinely leaking booking reference codes through third-party sites. Why is this important? Because the information shared through these codes would allow a bad actor to login to a reservation, view personal details, and even cancel a booking altogether. When this happens, your guest information is vulnerable and you risk destroying the guest relationship.
  • ...3 more annotations...
  • Compliance with the Payment Card Industry Data Security Standard (PCI-DSS) not only helps to ensure that data security software, hardware, and practices are safer, but also helps to protect against fines and penalties when a breach occurs,
  • The right technology is only half the equation; over the years, security experts have also identified employees as part of the problem. Hotels must train their staff to handle personal information security, comply with privacy policies, and change user access credentials regularly.
  • Even with a great PMS/POS system and the right training, it’s important to perform routine penetration testing and risk assessments. There’s no straightforward answer as to how often you should pen test your network, but experts warn once a year probably isn’t frequently enough
  • irinadolgopolova on 20 Jul 20
     
    The article is about the reasons why the hotels are attractive for hackers, the author also explains the key concepts in the cyber security. Then, the biggest cyber attacks in hotel industry are described in the article. At the end, the author tells us how hoteliers can improve the security measures.
ryanrodgers2014

Hospitality business intelligence | AltexSoft - 4 views

www.altexsoft.com/...pitality-business-intelligence

shared by ryanrodgers2014 on 30 Aug 20 - No Cached
  • Data analytics is one of the key directions for digital transformation in various industries, travel included. And hospitality is no exception: The hotel industry, by its nature, operates large amounts of data. The sources range from inventory to distribution channels, from customer behavior data to housekeeping records. As business grows, these become impossible to analyze and keep track of manually or by using spreadsheets.
  • Business intelligence systems take charge of extracting data from various sources, transforming it, collecting it in a centralized repository, and finally querying this repository to present data as meaningful charts and diagrams for humans to put to use.
    • ryanrodgers2014
      ryanrodgers2014 on 30 Aug 20
       
      Business intelligence (BI) software is a useful tool that allows hotels to be more effective in gathering data and utilizing the information appropriately to optimize their revenue while operating in a highly competitive market. BI exist to help us collect information from multiple sources and to transform the information into a meaningful way to better understand data. Business Intelligence also provides a competitive advantage by giving us a clearer view of what is going on internally and externally, and allows us to forecast more accurately demand, property level expenses, and overall annual yields. This article reviews the specifics of hotel data sources, the advantages of using BI software in the hospitality industry as well as defines some of the barriers the hospitality industry faces in using Business Intelligence software. Though the advantages of BI can provide us with an abundance of data sources and information by associating customer segmentation via POS/PMS systems to channels distribution sources it also can be a struggle to integrate with your own data platforms.
laboygrisell

5 Essential Benefits of E-Menu for Restaurants | HashMicro - 1 views

www.hashmicro.com/...fits-of-e-menu-for-restaurants

Hospitality eMenu Trends Technology

shared by laboygrisell on 02 Feb 20 - No Cached
  • 4. Boost Sales with Cross-Selling
  • E-Menu helps restaurateurs provide outstanding experience to their restaurant guests through an attractive menu display and ease in adding or removing orders, addressing waiters, and finding special menu choices.
  • The E-Menu enables them to view the menu of the day, the customer’s favorite menu, or chef’s recommendations.
  • ...13 more annotations...
  • You no longer need to replace your old menu books with the new ones whenever there are changes in your menu items or prices
  • You don’t even need to be physically at your restaurant to update the menu.
  • 4. Boost Sales with Cross-Selling
  • Boost
  • you can determine any food and beverage items you want to promote
  • If your competitors have invested in software to automate their restaurant operations, then you must too
  • restaurants have provided mobile applications to make it easier for their customers to place orders. Many also have joined food delivery applications such as DoorDash, GrubHub, UberEats, and many more.
  • ustomers, especially millennial ones, cannot be separated from technology
  • They want to keep connected with technology even when they are eating out. This is why many restaurant owners have switched to E-Menu.
  • E-Menu is one of the most effective ways to retain your current customers and acquiring new ones.
  • Your restaurant guests can also add or delete items from their order lists and place orders in just a few clicks.
  • E-Menu helps you modernize your restaurant and make it more advanced than other restaurants.
  • When your restaurant guests are happy with the service you provide, they will most likely share the great experiences with their peers and post good reviews on Google, Yelp, Instagram, or Facebook.
  • dlcrawford on 02 Feb 20
     
    This article describes a few of the pros of using unattended POS systems in restaurants. While many of them are things that I mentioned in my personal discussion post, I did not mention the ease of making menu updates, and I think that's a great point to mention.
  • laboygrisell on 15 Sep 20
     
    The article from HashMicro mentions benefits on having E-Menu's in the restaurant and how it helps boost the hospitality industry because of its unique attraction.
mandalysha

7 Tech and Travel Trends That Will Shape the Hotel Industry in 2023 | By Nicole Dehler - 0 views

www.hospitalitynet.org/...4114401.html

tech hotel travel trends

shared by mandalysha on 29 Jan 23 - No Cached
  • Rising energy costs and persistent inflation will continue to affect guests and hotels alike
  • Many hoteliers are turning to technology to ameliorate some of these pressures. Native-cloud-based PMS platforms, for example, can deliver more power and reliability than traditional on-site PMS platforms
  • 87% of hotels are experiencing a staffing shortage
  • ...10 more annotations...
  • Many hoteliers are turning to technology to add flexibility in hiring, make up for staffing shortages
  • Mobile and kiosk-based self-check-in can be deployed to deliver a convenient and personalized welcome experience with only a skeleton front desk staff
  • Similarly, mobile automation can complete a number of time-consuming administrative tasks, while mobile communication can streamline communication between the front and back-of-the-house, by instantly alerting employees when a room is ready or out of order
  • 2023 will continue to see the rise of blended travel models such as bleisure travel, remote working and digital nomads
  • Investing in a PMS that includes the options for hourly or day-use rates allows a hotel to cater to busy airport travelers, or remote workers
  • Leveraging mobile and kiosk-based check-in and mobile Point-of-Sale (PoS) systems allow hotels to deemphasize the front desk, and transform the lobby into a more communal space for dining, co-working, and socializing.
  • With almost two-thirds of internet traffic originating from mobile devices, hoteliers would be well advised to select a booking engine that is fully optimized for mobile
  • According to McKinsey, 82% of Americans are using some type of digital payments
  • Hotels have taken notice, and have deployed comprehensive payment facilitation platforms that can deliver a secure and seamless payment experience for guests while preserving the mobile-first nature of their stay
  • Savvy hoteliers will leverage an ecosystem model of technological investment, where foundational platforms like the PMS and CRS utilize flexible open-API systems to integrate as many potential third-party applications as possible, with no additional costs to the user
  • mandalysha on 29 Jan 23
     
    This article describes 7 travel and tech trends that are shaping the hotel industry this year. With labor shortages and growing inflation, hoteliers are turning to technology to relieve some pressures like using a native-cloud-based PMS platform, using mobile and kiosk-based self check-in, and using a a more consolidated payment processer that can deliver a more secure and seamless experience for guests.
earagon22

PCI and PSD2 Compliance: Why Are Hotels on the Hook? - 0 views

hoteltechreport.com/...pci-psd2-hotel-industry

PCI Compliance Technology hotel

shared by earagon22 on 04 Jul 22 - No Cached
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should
  • Established in 2006, PCI stands for the Payment Card Industry Data Security Standard, which contains guidelines for accepting, storing, and processing credit card information
  • ...12 more annotations...
  • These days, cyber security and regulatory compliance aren’t just necessary skills for the IT team. Every hotel manager - even the “non-tech savvy” ones - must understand these crucial components of data protection in order to protect their businesses.
  • A few rules of thumb include using PCI-compliant POS and PMS providers, storing both digital and paper data securely, and limiting access to sensitive data to only the employees who truly need it.
  • Examples of these guidelines include using an online checkout/payment page controlled by a licensed 3rd-party service provider, storing credit card data via a 3rd-party “vault” provider rather than in your own system, and masking the full credit card number on receipts, showing only the last 4 digits instead.
    • earagon22
      earagon22 on 04 Jul 22
       
      As an example, if guests book through a 3rd-party like Expedia then I at the front desk see an Expedia card not the guest's card. The card I see is pre-loaded with the amount of the stay ONLY. Even then, I cannot see the 3rd party's full cc number. I only see the last 4 digits just like guest credit cards.
  • “The attack on Marriott was hapless and still has many gaps to fill on what actually happened. A popular entry point for adversaries is through email spoofing. This tactic is used in phishing in order to get malware onto a target network to then move laterally across all systems,” Ryan Cornateanu, Application Security Engineer @ CrowdStrike.
    • earagon22
      earagon22 on 04 Jul 22
       
      This attack mentioned compromised cc details, passport numbers, and dates of birth for 300 million guests in their database. This happened in 2014. https://hoteltechreport.com/news/marriott-data-breach#:~:text=And%2C%20the%20financial%20burden%20is,the%20largest%20data%20breaches%20ever.
  • because of increased payment security, the amount of chargebacks will likely become much lower, which is something all hoteliers can celebrate.
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should still comply, since regulations like these are often mirrored in the United States and other countries soon after.
  • PSD2 includes enhanced guidelines for online payments and the handling of sensitive data to reduce the risk of credit theft, fraud, and security breaches. One major change is the requirement of Strong Customer Authentication (SCA) for online transactions. With SCA, rather than simply typing in a credit card number and clicking “pay,” consumers will need to provide a second layer of authentication, which could be a PIN code or an SMS verification code, before the payment can go through.
  • Guests book nearly three-quarters of hotel reservations online, so PSD2 will likely impact every hotelier as Strong Customer Authentication (SCA) becomes a requirement for payment processing.
  • Are any charges processed after the guest has checked out, such as minibar chargers? To prevent any hiccups with payment after check-out, charge an authorization on the guest’s card for the full incidental amount and have the guest provide two-factor authentication in person, such as chip-and-pin, when the guest checks in.
    • earagon22
      earagon22 on 04 Jul 22
       
      A property rule where I work is that each guest must insert or tap their cc at check-in in order to follow this rule and we take an incidental hold each night. Guests that have not traveled for years are surprised by incidental holds which makes sense based on when this was implemented.
  • The key takeaway here is that transactions initiated by the hotel at a time when the guest isn’t present won’t comply with PSD2 requirements.
  • protect consumers’ sensitive data, and, as a result, every merchant that uses credit card information must follow these rules, from small businesses to large corporations.
  • By partnering with a trusted technology solution and investing in PCI and PSD2 compliance now, hoteliers can prevent the potential catastrophe that could come with the theft of sensitive data.
  • earagon22 on 04 Jul 22
     
    PCI compliance is a crucial and necessary set of guidelines that all hotels must follow. The Payment Card Industry Security Standard was created in 2006 and outlines rules regarding accepting, storing, and/or processing card information. These rules were put into place to protect consumers sensitive information. For example, in 2014 Marriott hotels was attacked and 300 million guests information was compromised. This attack led to new regulations being put into place, the Payment Services Directive 2 (PSD2). These regulations take into account international customers and enhanced guidelines for sensitive data.
Gaby Belardo

Big Data Serves Up Opportunities to the Hospitality Sector - 0 views

www.huffingtonpost.co.uk/...erves-up-opport_b_1818842.html

shared by Gaby Belardo on 08 Oct 12 - No Cached
  • Gaby Belardo on 08 Oct 12
     
    This is an article I found which compares POS systems use in the hospitality fields versus use in the retail sector. The writer of the article, Paul Broome, feels that the hospitality industry is not fully utilizing the sets of data that could help their business grow. He explains, "The amount of data in the world is doubling every two years..." For the retail fields, this data shows product patterns of customers, but for hospitality, this data "hold insights about customer behaviour that could transform their business and allow them to stay one step ahead of their competition." Broome provides multiple ways in which hospitality organizations can better utilize the mass sets of data available. One of these is for the organizations to use evidence and strategy rather than instinct in analyzing data. Another important strategy, according to Broome, would be to use the sets of data for future marketing purposes. "For organisations in the hospitality sector, these vast sets of data hold insights about customer behaviour that could transform their business and allow them to stay one step ahead of their competition. Times are tough - but there are huge opportunities for those that get it right."
Tracy Kohn

Top 2013 Restaurant Trends Affecting Quick Serves | QSR magazine - 0 views

www.qsrmagazine.com/...5-things-watch-2013

technology hospitality software Business mobile

shared by Tracy Kohn on 29 Jun 13 - No Cached
  • Tracy Kohn on 29 Jun 13
     
    The quick-service industry will continue to evolve in 2013, and these five trends will have the biggest impact. Last year was marked by continued economic uncertainty, the rapid expansion of the fast-casual segment, a devastating drought, and innovative new menu items and promotions. The five top trends that will affect restaurants in 2013 are: 1. Competing with Fast Casual: The Quick-Serve Empires Try to Strike Back 2. Labor Costs: Uncertainties Create New Opportunities 3. Pricing: The Conflict Continues 4. Mobile: It's More Than Following Food Trucks 5. Technology: Ordering in HD While this article does not only talk about POS systems, it addresses the topic, as well as, the trend of mobile apps.
Ting Li

Square, Starbucks roll out service - 0 views

www.usatoday.com/...1608491

technology Business Mobile POS

shared by Ting Li on 05 Oct 12 - No Cached
  • Ting Li on 05 Oct 12
     
    Starbucks starts roll out its service. Later on customers will be able to buy coffee with Square's Wallet app. It is a kind of mobile-payment apps for customers. This is a kind of point of sale system for merchant. It can bring a lot of convenience for coffee customers as well as merchant. It is not only time saving, but also cost saving. With this mobile point of sale apps, merchant can save more costs and gain more profits, customers can save more time and receive great convenience. Although some people are not used to making payment by this small apps, gradually most of people can accept it and cannot pay without it any more.
kgill017

Hospitality Net - Budgeting for System Upgrades in 2017? Migrate to RMS - The Hospitali... - 0 views

www.hospitalitynet.org/...4078850.html

shared by kgill017 on 24 Oct 16 - No Cached
  • kgill017 on 24 Oct 16
     
    This is following the trend of using cloud based solutions for hospitality related services in 2017. The services include POS, accounting and email solutions.
yujushelly

5 ways tech can make your hotel more responsible - 0 views

http://www.greenhotelier.org/best-practice-sub/talking-point/5-ways-tech-can-make-your-hotel-more-responsible/ going green in hotel industry by applying to hotel technology show guests a sense of ...

started by yujushelly on 10 Feb 17 no follow-up yet
Charlie Barrett

New technology helps hospitality industry battle the growing payment fraud problem | Na... - 1 views

findarticles.com/...ai_n20525305

shared by Charlie Barrett on 19 Feb 12 - No Cached
    • Charlie Barrett
      Charlie Barrett on 19 Feb 12
       
      A restaurant can be a very dangerous place for the consumer in reguards to Crdeit card skimming. With the turn over and lack of good back groud checks, the sittuation is just right for a thief. Tip bosting, by changing the numbers on a written check is on the rise as well. Technology is working in the favor of both the thieves and the guests. The skimmer for the thieves,and portable POS systems make the necessity for leaving with the consumers credit card no more. Pay at teh table technology is effective, saves time and safer for the guests. The same tech trends apply with some resistance for the older consumers. With that in mind the tradditional payment method should be available.
  • Xin Jing on 21 Feb 12
     
    For the customers, pay-at-table technology is very convinence and prevent customers from thieves. For the owners, it builds the raputation of the restaurant and effective the working process. The only thing I concern is about the cost to implement this technology. Whether the pay-at-table technology can be widely used or not may depend on the cost to apply.
Jenna Wieland

'The Most Exciting Thing to Happen to a Hotel' Will be Introduced at HITEC! - 3 views

About DigiValet DigiValet is a convergence platform which interfaces with in room amenities, back of the house services and the hotel management services. It brings all of these on one common plat...

started by Jenna Wieland on 03 Jun 12 1 follow-up, last by Jenna Wieland on 03 Jun 12
klint005

Cyber Security Threats Facing the Hospitality Industry - 0 views

www.linkedin.com/...ts-facing-hotel-industry-steve

technology security Hospitality

shared by klint005 on 01 Oct 18 - No Cached
  • Cyber-criminals are targeting the hotel industry
  • Not having the proper security measures in place can become a huge public relations nightmare.
  • You have to update both the infrastructure and the processes to keep your organization safe.
  • Morgan Staley on 01 Oct 18
     
    Hotels are at risk for cyber attack. It can cause a customer to lose trust in your brand and make public relations difficult to control. There are different types of attacks that are more prominent for hotels and that includes: Phishing attacks, ransomware, POS and credit card attacks, and DDoS. In order to protect your hotel you need a CISO to monitor the system and make updates. In addition you will need infrastructure updates and secure procedures to protect against attacks.
  • klint005 on 23 Oct 18
     
    Inthe hospitality/tourism industry it's so easy for cyber threats to come up and this year it has been increasing in the industry. Cyber hackers find it easy to target places like hotels for instance where there are overnight shifts of people inputing valuable and sensitive information in the computers the hackers have felt like they hit the jackpot knowing this so it's important for businesses to have security with their techonology.
galca008

Improving data security in the hotel industry lets guests sleep peacefully | Hotel Mana... - 1 views

www.hotelmanagement.net/...y-lets-guests-sleep-peacefully

Hospitality Technology security

shared by galca008 on 18 Feb 18 - No Cached
  • The hospitality industry is quickly growing as a favored target of hackers and cybercriminals. In fact, according to the 2016 Trustwave Global Security Report, hospitality is the vertical industry with the second-highest number of data breaches, behind only the retail industry.
  • Hotels are high-value targets for cybercriminals because they not only hold payment card information on guests, but also a wealth of other sensitive personal data that can be used to steal their identity.
  • The fallout from a widespread data breach that compromises guests’ payment card data or personally identifiable information can be disastrous for a hotel chain. The average cost of a data breach in 2016 was $4 million. This figure encompasses everything from breach mitigation to crisis team management costs, business losses and even the more intangible consequences: damages to brand reputation.
  • ...6 more annotations...
  • However, with more countries migrating to chip cards and EMV-compliant POS systems, attackers have shifted their focus to card-not-present fraud and are targeting industries where consumers are making their payments and reservations over the phone—such as hotel contact centers.
  • If guests aren’t convinced that the hotel is keeping their personal and financial data secure, they will take their business elsewhere. In order to protect their brand reputation and their business, hotels need to create a culture of security throughout their entire organization that focuses on protecting guests’ digital property in addition to their physical property. One of the best places to start is their contact center.
  • In an era of increasing cyberattacks, hotels can make themselves less of a target by adopting technology to ensure that payment card data and other personally identifiable information is kept secure and segregated from the contact center.
  • With such an approach, customers calling to make a reservation or order additional services discreetly type their card numbers into the telephone keypad, rather than reading them out loud to the agent on the phone line. The data is securely routed to the payment gateway or a more secure server so it is never shared with the agent and is not held in the contact center infrastructure. This ensures that there is no possible spillover of the data to the unsecured or unmonitored areas of the business. It also reduces the number of individuals with access to the sensitive data, and makes the hotel contact center a less attractive target for cybercriminals. As an added benefit, this approach makes it easier for the hotel to comply with Payment Card Industry Data Security Standards by reducing the scope of compliance. By keeping payment card data out of the contact center, hotels can significantly reduce the high costs and extensive time associated with maintaining PCI DSS compliance.  
  • With stronger security practices for handling guests’ sensitive data, the hotel industry as a whole can transform itself from being one of the most likely targets for data breaches to becoming a model for data security, thereby ensuring that fewer customers ever have to go through the experience
  • Guests can sleep peacefully knowing that their data is secure, and the hotel can rest assured that its name won’t be making headlines as victim of a costly data breach.
  • amberarias on 18 Feb 18
     
    The hospitality industry is a major target for cyberattacks, resulting in sensitive guest information being compromised. When these attacks happen it leaves guests restless, because they know or believe their information is not safe. This article discusses this issue and how security can be improved to avoid these attacks.
  • bdolman on 20 Mar 18
     
    The article titled, "Improving data security in the hotel industry lets guests sleep peacefully" shows how the breach of data security can be anywhere. As technologies improve, so do ways in which cyber security can become at stake. According to this article, "Hotels are obligated to maintain the physical security of guests and their belongings during their stay-if guests don't feel safe staying in their room or leaving their belongings there, they won't continue to patronize that hotel brand. The same thinking applies to data security: If guests aren't convinced that the hotel is keeping their personal and financial data secure, they will take their business elsewhere". Thus, hotels need to make sure they are safeguarding information such as their payment information as well as other confidential information. Hackers are becoming even more sophisticated, where they can target specific industries, such as hotel industries since guests speak with hotel representatives over the phone to provide payment information. In the even that a hotel's data has been compromised, what is its responsibility? First, they should send the client a letter of apology, and then handle the complete process efficiently, so the client can at least feel they re supported. The avoidance and handling of data breach is becoming even more common nowadays with the rise of technology.
kayshap96

Why you should consider Self Order Kiosk for your Restaurant - 0 views

www.gojisystems.com/self-order-kiosk-restaurant

shared by kayshap96 on 06 Oct 18 - No Cached
  • Why you should consider Self Order Kiosks for your Restaurant
  •  Self Order Kiosks are typically considered to be touchscreen computers that allow customers to enter an order into the computer on their own.
  • The increase in minimum wage is reaching an inflection point at which the cost to invest in solutions like Self Order Kiosks might cost less overall than investing in POS and employees to operate them.
  • ...16 more annotations...
  • However, there has been steady growth in the demand for Self Order Kiosks in the Fast Casual, Restaurant and Fast Food industries.  These days businesses are much more aware of the benefits of technology.  There is a lot of proven data that the right technology can boost the growth and productivity of a business.  Restaurants that are able leverage the latest technology trends can often have the largest technological advantage in the market. 
  • The Restaurant and Fast Food industry has changed a lot in the last 10 years and the competition and ability to differentiate has become increasingly more difficult.  We’re seeing a lot of overcrowding in many spaces.  Much like Retail stores casual dining restaurants are experiencing similar store closings due to overcrowding.
  • As time changes so do the generations of adults.  This means as baby boomers get older the next generation of people will be the majority of customers.  These days it’s not hard to see that almost every brand is looking to cater to the next generation of consumers.  It’s also no secret that the millennial generation and every generation after is much more technology aware and savvy.
  • Lower Overhead Improve Customer Experience and Retention Improve Efficiency Improve Growth Increase Revenue
  • Self Order Kiosk orders are typically submitted more accurately because there is no translation required from customer to cashier. It’s been proven that customers are happier with order consistency when entering orders on their own.  Happy customers often translate into repeat customers.
  • elf Order Kiosks can consistently provide better upselling and suggestive selling.  The more advanced kiosk technologies can provide upsells and suggestions based on the user that is ordering.
  • Kiosks can free up valuable human resources to do what humans do better than any kiosk could: greeting customers, offering assistance, bringing their food to the table, offering suggestions, and asking about their experience.
  • Many millennial customers will often choose a Self Service Kiosk option and if the kiosk is designed well, they will have a good ordering experience because the order entry was fast and easy.  A good kiosk interface can allow the customer to expect an accurate order every time.
  • Self Order Kiosks sound great! So then why has adoption been so poor?
  • Fragmentation Most of the Self Order Kiosks that are available today are not made for your Point of Sale system.  So there isn’t always a kiosk solution available.
  • Limited Customization Most Self Order Kiosks can be customized but the customization is often limited.  The ability to change the workflow, menu layout, and user experience tend to be limited.  These kiosks often have a standardized layout.  Most Self Order Kiosks do not allow you to change the orientation of the screen from portrait to landscape or vice versa.
  • Cost Self Order Kiosks definitely come with initial and on-going costs.  As with all things you get what you pay for.  The lower cost kiosks provide limited flexibility and may do a poor job of representing your brand.  The cheaper kiosk hardware is often not commercial grade and not nearly as rugged/tamper resistant as higher end options.  Cheaper solutions may be cost less up front but it limits your capabilities and the type of self service you’re offering your customers.
  • The high end kiosks built with custom enclosures and hardware are much more expensive.  However they can deliver the true branded experience.  As with all custom built equipment, it always has a higher initial cost and often come with a higher installation and setup cost. High end kiosk software is often custom developed.
  • Management Kiosks like all technologies, require management.  Maintenance, repairs, upgrades, security, and upkeep can increase the overhead of owning and operating Self Order Kiosks. Another issue that can arise from Kiosks is vandalism and this issue can add costs to manageability.
  • Poor Customer Experience Customers may become impatient or frustrated if the kiosks are not working, are laggy, or the interface is too complex to order or pay.  When something goes wrong customers may have to ask for assistance which can take up additional time.
  • Employee Sabotage Employees can see Kiosks as a threat to their job security and can make the experience difficult to adopt.  Sometimes Servers may believe that they are getting smaller tips because the customers are using self service kiosks.
bdolman

The Importance of Infrastructure: Planning for the Future - 0 views

www.hospitalityupgrade.com/...magazine_Detail.asp

shared by bdolman on 13 Apr 18 - No Cached
  • bdolman on 13 Apr 18
     
    The article titled "The Importance of Infrastructure: Planning for the Future" shows a very interesting perspective in order to identify what it means to thrive in the hospitality industry. The combination of certain strategies, including adapting, maximizing the use of technology, having a vision among others, helps hotels stand the test of time. As technology continues to demonstrate that it entails numerous benefits, it is a crucial component to deliver and receive services. According to the article, "That service may be a guest amenity or a data transfer from an offsite service provider; however, the ability to take advantage of innovation, either now or someday in the near future, is dependent upon infrastructure". Hotels need to invest and focus on creating a well rounded infrastructure to support technology, even if it continues to adapt and change. It is also all about the details; besides having a well structured PMS and POS system, technology infrastructures should be created to adhere to the guest's needs. Certain amenities, such as cabling for in-room guest connectivity help increase customer satisfaction. Is all of this technological investment necessary? Recognizing the key to modernization, including investing in technology, is the key to a hotel's long term success.
anonymous

The Menu of the Future Will Make You Order More Nachos - 1 views

www.theatlantic.com/...372836

technology hospitality hotel software business tech

shared by anonymous on 09 Oct 16 - No Cached
  • anonymous on 09 Oct 16
     
    The article I decided to choose this week deals with what we were discussing in our discussions about the POS system that businesses are installing in their restaurants. This article was about how Chili's has implemented tablets about 45,000 across 823 Chili's around the world. Guest can now order their food, pay for their checks and kids can play games on these new tablets. Having these tablets in the restaurant has increase 20 percent in dessert sales. You can see that by guest seeing a photo of the dessert on these tablets have help Chili's sale dessert way more. The device also has a set default for tips which is 20 percent. Some guest does not change the tips so the waiter/waitress are still getting more money. The tablet does not really need a waiter or waitress only until they need to deliver the food. The tablet has allowed quicker table turnaround which means you get more guest through the door so the restaurants gets more money. Since you have the tablets on the table at all time that you are there it tempts you to want to order more and that is more money for the restaurants as well. You will always need the waiter/waitress present because they still have to deliver the food and drinks. But as technology advances, I believe that there will be even more technology that eventually there will be no need for waiter/waitress in a restaurant. For example, having robots deliver your food and drinks.
mmadar

Tomorrow's World: Improved integration, cloud-based systems, and the harnessing of mobi... - 0 views

eds.a.ebscohost.com.ezproxy.fiu.edu/...pdfviewer

restaurants guest experience hospitality tech

shared by mmadar on 24 Sep 19 - No Cached
  • mmadar on 24 Sep 19
     
    Tomorrow's World surveyed 250 restaurant operators and their customers on the their thoughts on emerging technology in the industry such as facial recognition, artificial intelligence, voice activation, among others. 50% of guests said this technology could improve the guest experience. Today's restaurant operators are finding ways to increase guest satisfaction, which involves having the ability to purchase products in the simplest of ways. EPoS has a huge role in this, and should be used to stay a step ahead . Technologies should be implemented and work together, operators should work on a collective, open platform with a POS partner willing to adapt, change, and adopt new technologies, which essentially can grow the business.
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