Will Machines Replace Humans in the Hospitality Industry? | Technology 4 Hotels - 0 views
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The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years.
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The impact of artificially intelligent machines on the future job market has been gaining significant attention in recent years.
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Far from complete automation, room service robots may instead free up staff to focus on more complicated tasks and jobs.
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having a member of staff personally deliver and serve an in-room dining order is all part of the experience.
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Machines are highly adept at handling repetitive, process-driven tasks. A sufficiently advanced front desk team could offer a much more efficient service than a human when dealing with room details and booking information. But the job clearly requires other qualities beyond administrative efficiency.
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The role of the concierge could also be one that is eventually automated
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In these areas, robots and AI could be used to help increase operational efficiency, decrease staff costs and improve the guest experience.
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Ultimately, the human touch can never been replaced by a machine. For that reason, the hospitality sector will almost certainly be one of partial automation. Yet it’s clear that as the technology continues to advance, the hotel of the future is one where artificial intelligence and humanoid robots will almost certainly play an increasingly crucial role.
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This article talks about the impact of artificially intelligent machines in the future job market and how it has gained a significant role in the recent years. Within the article, it explains certain positions that can and have already been replaced with artificial intelligence. For example, in hotels, there are robots/cell phone apps that help you with checking in/out, with check-in process and services. In restaurants, like example, chillis, there is an "ipad" in which you can place your food & drink order, and even pay though thr app. In hotels, the concierge can soon become automated with big screens with answers to most questions. But, I personally still would like the human touch and to ask more questions than the ones the apps provide. In conclusion, many positions can be replaced with Automated machines, but human touch can NEVER be replaced.