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rnobl005

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition - 0 views

table.skift.com/...ion-with-ordertalk-acquisition

shared by rnobl005 on 23 Jun 18 - No Cached
  • Uber Eats Doubles Down on POS Integration with orderTalk Acquisition
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Skift published this article about a month ago. It's a really interesting to see how POS technology is impacting new industries. In this case the focus is on Uber Eats. The company acquired a Dallas-based company called orderTalk, which specialized in POS integrations. Liz Meyerdirk, head of business development for Uber Eats, said that this move aligned with their strategy for two reasons. Integrating this technology reduces errors for the restaurants people are ordering from and improves the workflow at the restaurants themselves. orderTalk's software already works with 10 POS providers and most payment processing vendors, making it a valuable resource for Uber Eats to tab into. Ideally, Uber Eats will see operational improvements and increased profits as a result of the move.
  • technical integrations better manage restaurant workflow. Instead of requiring a middleman, orders are quickly fed to the kitchen display monitor or ticketing system.
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Cutting down on the time it takes to start an order means a shorter delivery window. Uber Eats will build customer loyalty as a result of this action.
  • restaurants are asking for ways to reduce errors, and an employee manually entering orders from an Eats-connected iPad into the restaurant’s system leaves room for plenty of human error
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Until reading this I didn't even realize that this is how my order went from my phone to the restaurant. I assumed my order went directly into the system.
  • ...3 more annotations...
  • Uber Eats announced it has acquired orderTalk, a Dallas-based restaurant technology company with technology and expertise related to point of sale (POS) integrations, according to the company.
  • orderTalk, founded in 1998 and launched as a software as a service company in 2004,  integrates with more than 10 of the leading POS providers and most major payment processing vendors
  • Top Uber Eats competitor Grubhub already integrates with several leading point of sale systems, and CEO Matt Maloney has cited the company’s technology as a main reason it was able to land an exclusive partnership with Yum Brands’ KFC and Taco Bell restaurants.
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Uber Eats has a similar relationship with specific McDonalds franchises across the US.
rakiasimon

The 6 Mobile Event Apps No #Eventprof Should Live Without - 0 views

www.socialtables.com/...mobile-event-apps

event apps

shared by rakiasimon on 20 Jun 19 - No Cached
  • A free event and meeting calculator that uses Convention Industry Council standards to recommend food, beverage, service and safety quantities for events based on attendance.
  • Offers planners the ability to demonstrate clear ROI to clients through their event app analytics that measures both attendee behavior and engagement.
  • Provides a networking event app that builds a social network to connect
  • ...6 more annotations...
  • and engage your event participants
  • A networking platform that integrates social media to build interactive event communities for event organizers and attendees alike
  • This mobile event app develops conferencing and tradeshow apps for iPhone, iPad, Blackberry and Android devices.
  • Personalized activity feeds let organizers measure engagement on a whole new level!
  • Guidebook is a web interface that enables organizations to create mobile guides for their customers.
  • They specialize in the refined art of giving planners the ability to develop apps specifically for their own events
  • rakiasimon on 20 Jun 19
     
    This article is about mobile app technology within the event planning sector of the hospitality industry. It lists and details several apps that event professionals can use to make their job easier. The article discusses the various benefits for event planners who use these specific apps.
  • hchiebooth on 22 Jun 19
     
    Thank you for sharing. It's great that there are free tech applications that are available to to make the planning process more efficient.
dominiquecolas

A brief history of point-of-sale (POS) | Vend POS System - 0 views

www.vendhq.com/pos

shared by dominiquecolas on 22 Sep 19 - No Cached
  • So in 1879, Ritty invented the “Incorruptible Cashier,” a device that registered transactions made at his business
  • In 1906, inventor Charles F. Kettering, who worked for NCR, developed the first cash register powered by an electric motor. The device made it faster and easier for cashiers to ring up sales and keep tabs on transactions.
  • In the 1970s, innovation helped traditional cash registers evolve into computerized point of sale systems. It was also during these years that devices such as credit card terminals and touchscreen displays were introduced.
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  • n 2014 a majority of UK retailers (53%) rated mPOS as the most important in-store technology for consumers. mPOS systems are also gaining market share.
  • lunky registers and bulky computers are being replaced by sleek tablets and phones. These devices not only look good and save space, but they also help retailers improve the shopping experience.
  • Advancements in mobile and cloud computing have also helped lower costs for retailers.
  • A traditional register can cost up to $4,000 compared to an iPad POS, which costs around $1,500 including accessories.
  • Cloud apps will enable retailers to better manage their sales, inventory, and customers across several stores and channels
  • “Managing a single product catalog means we’ve eliminated our problem of double entry into multiple platforms. Perfect inventory syncing saves many hours of cutting, pasting, and stock updating.”
  • While cash and credit cards likely won’t go away any time soon, we can expect consumers to adopt more payment options in the future. The rise of mobile payments and the EMV mandate in the United States will drive retailers to upgrade to more modern POS and payment systems.
  • dominiquecolas on 22 Sep 19
     
    This article describes the introduction of the cash register to the retail world after discovering a need to improve security of his cash transactions. Over the years, this evolved into our modern-day POS systems. Cash registers became more successful as technology improved. This meant anything from adding touch screens , to introducing sophisticated mobile technology. These advances benefit both the business and the consumer. Businesses are find affordable POS options at a fraction of the cost from decades ago, and customers are given convenient options for mobile ordering or self-service.
alexaperez14

Restaurant POS Systems Comparison: Cloud-Based vs. Traditional - 0 views

upserve.com/...son-cloud-based-vs-traditional

shared by alexaperez14 on 16 Sep 19 - No Cached
  • POS system. It’s the central artery of your operation, tracking everything from orders to employee hours and tips and practically everything in between, which means that the restaurant POS system you choose makes a major difference in how your business runs
  • deciding between cloud-based or traditional, legacy, point of sale system.
  • Think of it as Google Docs versus any documents you have saved on your desktop. Google Docs are stored on the internet while the things on your desktop are stored right there on your computer. On-premise POS systems are like things on your computer’s desktop—you can only access them in one place.
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  • do you want to have to be in your restaurant every time you need to access your POS system? Because that’s exactly what you’ll have to do if you opt for a legacy POS system.
  • If you’ve ever been to a bar, restaurant, or coffee shop and had your card swiped on an iPad and signed with your finger after the barista swiveled the tablet over to you, you’ve used a cloud-based POS system before.
  • cloud POS systems are significantly more digitized and technologically advanced than traditional POS systems and they typically bring a lot more functionality with them.
  • While buying up all of the necessary technology to get a cloud-based POS system off the ground may seem expensive, they tend to have cheaper operating costs in the long run.
  • legacy systems only allow on-premise access to data, which means you have to be in your restaurant in order to access the information on your POS system.
  • Cloud-based options, on the other hand, can be accessed from anywhere you can access an app, whether that’s in your living room or the other side of the country. All you need is some internet and a device that supports apps (aka any tablet or smartphone) to get the job done.
  • Cloud-based systems update automatically, while traditional POS systems require manual updates that can be labor intensive and costly.
  • if you anticipate changes or uncertainty, cloud-based systems are much more adaptable. Whether it’s updating your menu on the regular, launching new or improved loyalty programs, or requiring more precise inventory tracking, the more your needs will shift over time, the more sense it makes to opt for cloud-based.
  • Perhaps the best thing that legacy systems have going for them is that they operate on their own little system rather than the internet. If you’ve got a solid internet connection (and most places do), you shouldn’t have problems with a cloud-based POS
  • alexaperez14 on 16 Sep 19
     
    This article mainly compares cloud-based POS versus traditional POS. While cloud-based systems are easier to access and are supported through any tablet or smartphone, it explains how traditional POS systems are more difficult to access if you are away from your restaurant. Cloud-based point of sale systems have made it easier for employees to access data from outside of the office, decreased operating costs, and have made it easier for system updates. Although, the only advantage that a traditional POS might have over a cloud-based POS is that it does not rely on the internet.
msbode

The Best Hotel POS Systems | Top Software Picks for 2020 - 0 views

posquote.com/hotel-pos

shared by msbode on 29 Jan 20 - No Cached
  • The best hotel POS systems are designed to decrease manual hours, enhance customer experience, and streamline workflow.
  • hotel POS system is a complete solution that gives hotel owners the right tools to enhance guest experience and overall profitability.
  • In order to get the best for your hotel, you should look at features such as mobile ordering, all-in-one billing, powerful reporting, and customer relationship management.
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  • . Our Pick for Best Hotel POS System: Lightspeed
  • goes hand in hand with the full guest experience.
  • run your entire business from an iPad
  • The Most Affordable Multi-Location POS System: eZee Technosys
  • Best Integrated PMS/POS System: Hotelogix
  • Hotelogix is a comprehensive PMS that streamlines all major hotel operations; from reservation software, front desk, housekeeping, and yes, point of sale.
  • Best Windows-Based POS System: Agilsys
  • Ranging from online booking, mobile and stationary POS devices, and powerful reporting
  • msbode on 29 Jan 20
     
    In this article, the author creates a platform where four of the best hotel POS Systems updated as of January 2020 can easily be viewed and compared simultaneously. Showcasing each of their pros and cons allowing you as the hotelier/business owner to choose. Armed with all the important information on each option, their capabilities and features categories ranging from the best, most affordable, windows-based, all the way to the most easily integrated with your PMS system.
  • Luis Valdivia on 29 Jan 20
     
    This is a great publication that compares various POS systems for hotels. The article points out that POS systems in hotels reduce manual work, and thus manual hours. Besides, they streamline the flow of work and improve customer experience. However, the article only compares various POS systems by their software costs. I would like to see a comparison based on functionality factors. This would help hotel owners to make better decisions regarding the type of POS to acquire.
allisonweets

Tablets replacing paper menus in restaurants - a long-term trend or too problematic? | ... - 0 views

www.phocuswire.com/-term-trend-or-too-problematic

hospitality technology menu restaurants POS business

shared by allisonweets on 02 Feb 20 - No Cached
  • This trend is in market from mid-2011 onwards (use-case discussions started as soon as the first iPad was released in 2010) and its gaining momentum now.
  • Customers will be able to browse the food menu and place their order which eventually gets posted in the kitchen display console. That’s the core functionality.
  • Customize:
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  • Visualize:
  • Engage (and Earn):
  • Ability for restaurants to do focused campaigns and cross-selling to customer by knowing the customer buying pattern, interests, wishlist.
  • Ability for restaurant owners to do predictive analysis on the number of guests to expect and what food items (also quantity) they are likely to order.
  • Credit card security.
  • High capex.
  • Breakage.
  • Extensive use of technology everywhere.
  • Risk of replacing human with techno-machine.
  • Theft of the tablet.
  • The transactions and customer data (from tablet) should be integrated to the existing restaurant systems like POS, CRM, Analytics software etc which attracts additional cost and time.
  • tablet-based menus are a good change in the restaurant industry. But, replacing the entire waiter crew with only tablets is going to haunt the restaurant. We predict that a mix of both is going to work in the restaurant industry.
  • Restaurants need to take a calculated (risky) call to adopt this trend by considering the ROI and all merits and demerits the technology attracts.
  • allisonweets on 02 Feb 20
     
    For several years, tablets/eMenus have been rising in popularity within dining establishments as a way to increase efficiency and revenue for the establishment. Customers are able to view the menu in it's entirety along with pictures of each item, allowing the customer to view exactly what they are ordering. This could potentially decrease the amount of orders sent back to the kitchen and decrease food waste, thus minimizing loss of revenue. Although this developing technology has many advantages, there are a few disadvantages that management must consider before implementing these systems. Credit card security, risk of replacing wait staff/jobs, and potential theft of the system being a few.
anonymous

In Hospitality Facilities, Facility Managers Find Many Ways to Improve Sustainability -... - 0 views

www.facilitiesnet.com/...-Improve-Sustainability--13930

shared by anonymous on 12 Apr 19 - No Cached
  • Waste is one area with the potential for big improvement. In many cases, hotels end up throwing out a lot of waste that could have been recycled. The reason is a lack of local support for recycling programs, Jachimowicz says. "We would move forward with recycling if the local trash haulers had the ability to do that today," he says. "We're recycling at 60 percent of our properties. We'd like nothing better than to get that number up. Short of separating it and hauling it ourselves — and we're not in the trash-hauling business — we're at the mercy of the local haulers." One way to work around the recycling challenge, Gaines says, is to reduce potential waste brought in the door in the first place. "We eliminated the USA Today," he says. "That's huge. All those newspapers? They're gone. Everybody's reading it on their iPad."
  • On the operations side, facility management staff has a large role to play as well. The first thing they have to do is understand that it is a balancing act when it comes to what guests want versus sustainability efforts.
  • "You want to continue to give people a comfortable, acceptable shower without sacrificing using more water,"
  • ...1 more annotation...
  • Getting to that point of balance sometimes requires breaking some old habits.
  • pvega018 on 19 Nov 19
     
    This article was released back in 2013 when technological advances were still not in place. It was interesting reading over the article and seeing what was expected to be the "future" advances compared to what is to date. Ultimately the idea is the same, we do not want our customers to be uncomfortable with any of the changes but we are trying to become more sustainable with water, electricity, and power overall. I believe that as we advance in the generation more technological advances will appear and what we use today will be a past term, but we must continue to cut down on the usage of water, electricity, and waste in order to head in the right direction.
  • sbaut010 on 16 Feb 20
     
    This article talks about the struggle in hotels today to be sustainable. Most resources used by hotels cannot be recycled yet. Waste management is extremely important, but not all hotels are investing in it. Thousands if not millions of dollars could be saved a year with the proper recycling methods and technology.
  • anonymous on 25 Apr 20
     
    This article goes over the fine line of giving the guest a great experience while also being a sustainable business. It talks about what you can do to remain sustainable while remaining an enjoyable place for guests. It also goes over why its beneficial to be sustainable.
aquaholic1371

Best High-Tech Hotels | Digital Trends - 2 views

www.digitaltrends.com/...h-technology-beyond-free-wi-fi

hotel tech trends Software Business Technology

shared by aquaholic1371 on 15 Feb 17 - No Cached
  • By Les Shu — April 24, 2015 7:00 PM 1 94 Subscribe Share Don't Fall Behind Stay current with a recap of today's Tech News from Digital Trends
  • Where technology is concerned, most hotels are behind the times. Sure, they offer amenities like Wi-Fi, flat-screen TVs, USB ports, and perhaps some extras like iPhone docks, but most hotel rooms don’t impress.
  • Besides the Yobot, Yotel features automated check-ins and check-outs (similar to airport kiosks), adjustable smart beds from Serta, and a “Technowall” with a flat-screen TV and streaming audio.
  • ...3 more annotations...
  • the Yobot, a robotic luggage handler that stores guests’ bags (Yotel rooms, called cabins, are small, so Yobot is useful for putting away giant suitcases). The robotic arm automatically lifts a bag to one of its available storage compartments. Yobot can even send your luggage off to the airport after you check out (via a delivery service).
  • Hotels have gone mobile, giving you the ability to check-in and request services via a smartphone app. The James hotels in Chicago and New York have gone a step further by outfitting their properties with iBeacon sensors. With the app, James Pocket Assistant, installed, guests automatically receive notifications once they step onto the property, which could be anything from hotel information to special discounts. The app functions as a virtual concierge, too, allowing you to communicate with staff or find nearby attractions.
  • If there’s one country that isn’t afraid of robot domination, it’s Japan. Huis Ten Bosch, a European-styled theme park, is planning a hotel that’s not only high-tech, but staffed by robots. The Henn-na Hotel (translation: Strange Hotel) will feature human-like robot receptionists that converse in natural language; robots even handle bellhop and custodial duties. There will be human employees, but the company’s president told CNN that he hopes robots will eventually operate 90 percent of the property.
  • aquaholic1371 on 15 Feb 17
     
    Hotels continue to implement the latest technology to enhance the guest experience. Many hotels are now experimenting with robot butlers, adjustable beds, ipads that allow guest to control all room controls. Many hotels are also using proximity marketing while on the property. Keyless entry using a smartphone, is becoming more and more common as well. There is even a hotel in Japan that wants to handle 90% of its staffing with robots.
  • mtorres619 on 20 Feb 17
     
    I feel like every business wants to implement the latest technology, why not? People love to see new features and compare it to the latest trends. This can be either beneficial or drive people away from your business. It really depends on what type of customers you are trying to attract.
markh283

Why Tablets on Restaurant Tables Are Here to Stay - Eater - 1 views

www.eater.com/...s-applebees-outback-steakhouse

shared by markh283 on 12 Oct 17 - No Cached
  • Over the past few years, a new fixture has popped up on restaurant tables next to the ketchup bottles and salt shakers: tablets.
  • Applebee’s installed tablets at its restaurants in 2014, and they’re now found on every table at all of its nearly 2,000 U.S. locations.
  • There’s been a fair amount of concern that tablets would put human servers out of jobs, but thus far Outback and other casual dining chains say they are using tablets as server’s assistants:
  • ...1 more annotation...
  • n fact, tips have stayed steady or even increased, thanks to the ease of tipping via tablet: Diners can typically tap just one button to automatically apply a tip of the industry standard 20 percent, which is easier than manually entering a smaller tip.
  • markh283 on 12 Oct 17
     
    This article describes how many restaurants are now adding tablets to their POS systems. Major chains, such as Applebee's, TGI Friday's, and Outback Steakhouse, are now using these tablets at many of their tables. The article suggests that the servers' tips are either staying the same or increasing due to the ability of the customer to merely tap a 20% tip. Also, the article suggests that sales for the restaurant have increased and labor costs have decreased. It appears that this trend will continue to increase in restaurants.
leahesper

5 New Technology Trends In The Restaurant Industry - Restaurant Den - 0 views

restaurantden.com/nds-in-the-restaurant-industry

technology trends restaurant industry emenu hospitality mobile trending

shared by leahesper on 10 Oct 19 - No Cached
  • The hospitality and food service business is a major player in the economy.
  • Technology trends are a funny thing. We as consumers embrace them on one level but might question them on another
  • Restaurants however have been one trade to employ a range of technologies and have embraced these as a vehicle for delivering what the customer wants; fast, quality service and excellent choices.
  • ...7 more annotations...
  • robotic bartender
  • Memories fail on even the most experienced wait staff when under pressure. Eliminates human error on handwritten order pads. Happy staff can equate to happy diners.
  • The extremely popular trend of having an iPad or similar table menu and ordering systems on restaurant tables not only frees up your staff, but can act as a sales person and marketing team all rolled into one.
  • With the ability to mix and deliver your Cocktails and drinks on tabletop the idea is to augment the actual bartender, not replace.
  • The smart phone and mobile devices have become invaluable to the restaurant trade.
  • Having large LCD screens showing your range of cuisine provides electronically, an ability to change pricing, menu items and wine lists daily.
  • The thing about any new technologies, regardless of industry, is that they evolve so quickly. The next biggest trend is sometimes already superseded, we just don’t know it yet.
  • leahesper on 10 Oct 19
     
    This is a very interesting articles about the technology trends we are seeing in the restaurant industry such as the emenu or the robotic bartender. This article discusses the pro's and con's of these specific technological trends and also discusses how the evolution of technology is a great thing for the industry! It makes you wonder... what's next?
rakiasimon

What Is Cloud Computing and How Does It Work? - Definition & Overview - 0 views

www.moneycrashers.com/cloud-computing-basics

cloud computing overview

shared by rakiasimon on 20 May 19 - No Cached
  • The information is stored on physical servers maintained and controlled by a cloud computing provider, such as Apple in regards to iCloud. As a user, you access your stored information on the cloud via the Internet.
  • By using cloud storage, you don’t have to store the information on your own hard drive. Instead, you can access it from any location and download it onto any device of your choice, including laptops, tablets, or smartphones.
  • Fees are usually set at monthly or yearly rates, depending on the services you are using.
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  • Cloud computing provides increased storage, so you won’t have to worry about running out of space on your hard drive.
  • There are numerous cloud computing applications available for free, such as Dropbox, and increasing storage size and memory is affordable. If you need to pay for a cloud computing service, it is paid for incrementally on a monthly or yearly basis.
  • That said, some servers like Google Cloud Connect come with customizable spam filtering, email encryption, and SSL enforcement for secure HTTPS access, among other security measures.
  • Individuals will find Apple’s iCloud particularly useful if you are using Apple devices. Small businesses, in turn, can opt to share documents via Google Cloud Connect, Google Docs, or Dropbox.
  • rakiasimon on 20 May 19
     
    The aim of this article was to explain what cloud computing is and how it works. The article provided a lot of great information and clarity on the concept and how it can be used by individuals and businesses alike. It also provides a list of pros and cons to cloud computing.
  • anonymous on 02 Jun 19
     
    Cloud computing is like the icloud, basically having the data in one location that everyone can have access too. The amazing feature and benefits in my personal opinion is the ability to have an entire department work on a spreadsheet together and have access to the same information.
Frances Mesa

New Technology Solutions Every Event Planner Should Check Out - 1 views

www.benchmarkemail.com/...event-planner-should-check-out

technology; online; web; event planner; hospitality; apps

shared by Frances Mesa on 17 Jul 13 - No Cached
  • Event planners are juggling enough information in their heads and it’s nice when we find easy to use technologies to help us be more efficient.
  • Private webcasting is now accessible to everyone thanks to Event-Cast. Armed with an iPhone or iPad, you can now set up a webcast in minutes and send or post a link to your audience.
  • Although you will still have to make tough calls on who sits where Perfect Table Plan allows users to upload an excel list of guest names and then drag/drop them to various tables
  • ...3 more annotations...
  • Post the options and let your team note their availability on Doodle. Everyone can take a vote for their preferred times or venues
  • Event planners live in a mobile world and Meet.fm was created to streamline communication and collaboration between business teams and their clients. Meet.fm allows you to create a branded “online meeting room” if you will, for each of your events by providing a simple live file sharing, screen sharing and video conferencing resource
  • with Asana. You can create “projects” for each event and then assign tasks with due dates to appropriate team members within each event.
  • Frances Mesa on 17 Jul 13
     
    The new technology solutions are: Doodle, Perfect Table Plan, Event-Cast, Meet.fm and Asana. Each new technology solutions makes the work easier for event planners. The Doodle can help with the time and venue. The perfect table plan can do exactly what it says help with the sitting chart. The Event-cast can provide a webcast of the event for guest that couldn't make it or to broadcast a wonderful event. The Meet.fm is a new way to help with the communication between the client and the event planning team and lastly, Asana is to help create a to do list for each event so it will help each event planner be organized and so they don't forget any special project before the day of the event. All of these new technologies will help an event planner's job be easier.
davidclark33

Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach - 0 views

www.forbes.com/...t-tableside-pos-and-via-mobile

shared by davidclark33 on 20 Sep 20 - No Cached
  • It's a mistake to think that a waiter's job is primarily to deliver food. This is one of the primary lessons I get across in my customer service training sessions for restaurant waitstaff: that waiting tables is a multifaceted art form that includes providing guests with feelings of recognition, comfort, and anticipation, providing a bit of theater, and, sometimes, serving as couples counselor and family mediator. Getting food to the table is really the least of what’s involved.
  • And there lies perhaps the biggest danger when you’re considering a move toward installing tableside technology in a restaurant: losing these less obvious, but emotionally crucial, parts of the waiter role. Another danger is that the implementation will be off-brand and off-putting.  There is a 4-ish star steakhouse with locations in several U.S. cities (think: "Morton’s but regional") whose black-clad, iPad-based menu opens on Page One with cheesy Comic Sans electronic discount coupons and two-for-one offers.  Maybe this doesn’t put you off your feed, but it did me, and I doubt that I’m alone. Which means that all the effort the restaurant had put into properly costuming the waiters, gussying up the dining room, sending its sommelier on vineyard junkets, teaching the waiters how crumb down the white tablecloths (and buying all those silver table crumbers) went down the drain with that one, ridiculously off-brand, choice. Folks: Just because you can do it, doesn’t mean you should do it; before you deploy any tableside technology, make sure that every single part of the deployment fits your brand, or at least fits your brand as you want it to be perceived in the future.
  • Which brings me to Chili’s Grill and Bar, the ubiquitous casual dining chain. Chili’s, which pretty much defines the mainstream of chain restaurants (and is not a place that self-service couponing – free chips with your loyalty points! – will be off-brand), is quickly becoming a definitive mainstream example as well of tabletop point of sale (POS) technology and mobile self-service restaurant technology.
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  • Solomon: Is the human element getting lost?  Allen: Absolutely not! A key differentiator of casual dining is the personalized service model. Our technology innovation is not only a win for our guests, but also a win for our team members. With technology, we’re able to remove some of the mundane tasks of the server and allow them to make our guests feel special with a memorable dining experience. Furthermore, technology is completely optional and guests can choose to opt out if they wish. These tablets do not eliminate the personal service our guests receive from servers. In fact, these tablets have served as a good tool for our team members to help eliminate some transactional pain points, such as paying the bill or ordering dessert, and have helped our team members do their job more efficiently. This allows our team members to focus on the duties that make a personal impact on the dining experience, such as getting to know the table, taking entrée orders and delivering meals, among other duties.
  • Micah Solomon:  Can you bring me up to speed on how the Chili’s digital service came to be deployed, and how it’s going so far? Wade Allen, vice president of digital innovation and customer engagement, Chili’s Grill & Bar: We started our digital guest experience journey in Sept. 2013 as the first mover in the casual dining industry to bring tabletop technology to our restaurant tables. The goal was to remove common guest pain points around paying the bill and re-ordering drinks. We’ve seen rapid adoption with 75 percent of guests using the tablets to quickly pay their bill. Furthermore, we’ve been able to gather valuable insights through real-time feedback where 25 percent of guests use the tablets to complete the Chili’s survey at the end of their dining experience. This feedback allows us to make improvements on an individual restaurant level, as well as, provide proof points for national-scale decisions around our Fresh Tex and Fresh Mex menu favorites. Once we had the tablets in place, we took a different approach and launched a fully digital loyalty program, “My Chili’s Rewards,” in May 2015. The goal was easy access/participation for all guests. We also included unique elements around gamification to keep guests engaged. In six months, we went from no loyalty program to 4.2 million members. Furthermore, approximately 18 percent of transactions in restaurant are tied to loyalty members. We’re building on this for what we call “loyalty 2.0” with our latest partnership with the Plenti rewards program, as the newest partner to join representing the casual dining industry. This will allow guests to earn points at partner locations and redeem for their Chili’s favorites.
  • Solomon: What are the backup plans for when guests want human rather than kiosk service? Allen: Our model is based on personalized service to make guests feel special when dining with us. So, the personalized aspect will always be a part of what guests experience at Chili’s. The technology innovation is completely optional and guests can choose to opt out if they wish.
  • davidclark33 on 20 Sep 20
     
    This article is about Chili's success with their EMenu technology. The article was written in 2016 and includes an interview with Chili's VP of Digital Innovation and Customer Engagement. The EMenu has been a huge success for the chain and the interview touches on everything we discussed in class.
shoss003

Speedy Check-In Lets Hotel Guests Bypass Front Desk - 1 views

www.nytimes.com/...-guests-bypass-front-desk.html

shared by shoss003 on 29 Aug 13 - No Cached
  • The hospitality industry is moving toward more automated check-in systems
  • “Customers are used to A.T.M.’s at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel,” Mr. Craig said. “No one wants to wait in line for the front desk anymore.”
  • an upset customer posting to Twitter, Facebook or TripAdvisor can easily share bad impressions with a wide group of people.
  • ...8 more annotations...
  • automated check-in was also a plus for hoteliers who wanted to assign additional duties to the front desk staff. “When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat,” he said, “the hotel has saved money on staffing, increased its revenue and increased customer satisfaction.”
  • The different check-in methods are meant to provide options for guests, not to supplant any,
  • “Leisure guests here for shopping, dining and culture may want the opportunity to talk with our front desk associates to get some quick recommendations, versus a person here on business who may prefer to check in though the Web or self-check-in kiosk,
  • welcoming, like coming to a friend’s house
  • remove the physical barriers between the guests and the staff
  • hides the technology but uses it to prepare for and personalize each check-in.
  • orientation takes place at the same time as check-in
  • “There’s a lot of preplanning, technology and communications going on behind the scenes, but humans are the most important part of hospitality, so we keep the technology parts hidden
  • Ashlee Livingston on 29 Aug 13
     
    This article is giving the reader a look into the new check in procedures being implemented by hotels across the world. This "speedy check-in" allows for guests to by pass the traditional front desk check in and instead opt for check in via kiosks located in the lobby or even checking in before arrival. The automatic check in trend began as a way to relieve guests from having to wait in long lines when arriving at their hotel to check in . The option for speaking with front desk associates is still there but would rather serve as more of concierge, with suggestions on restaurants and questions regarding any leisure activities within the city or hotel itself. Some hotels are also taking the approach of personal greeters who approach the guest upon arrival, making the check in process more like a welcoming into a friends home. Overall I love the idea of being able to bypass hotel lines, especially during holidays when lines tend to get quite long or when arriving to a hotel fairly late in the night. Being able to arrive and head straight to the room allows for smoother check-ins and more efficient use of front desk associates. The personal greeters also provide more of an at home feeling. Guests can feel like they are personally being cared for as opposed to just being another occupied room. 
  • shoss003 on 02 Sep 14
     
    As we move into a technology focused society hotel needs to follow the trend of what travelers want and how to streamline using technology. This article describes how hotels are implimating kiosk in their lobbies to offer their guest a quick and easy way to check-in without having to make the line at the front desk. The hotels goal is to leave the "hotel embassador" and/or front desk for guests that have special requests or questions about their stay. They reference a hotel in Boston that has taken the electronic checkin a step further. They email the guests prior to arriving at the hotel two codes. The first code is to be used at the front door to enter the hotel, and the second code to enter into their hotel room keypad. They interviewed President and General Manager of NCR Corporation's travel business about these types of services. He stated that they offer travelers the same speed and quick services as ATM machines at banks or kiosks at the airport for quick checkin. He went on to say that they expect that type of service when traveling. Mr. Craig even touched on how a travelers feedback is even more important due to social media. One bad review can affect the hotel instantly after they tweet, post, etc. In the article they also interviewed Glenn Haussman, editor of the online trade magazine Hotel Interactive. He stated that with the use of the kiosk and express check-in the front desk staff can offer a more personal experience by doing other tasks. For example they mentioned a late check guest might want a snack or something to relax after a tough flight. By the staff not needing to check them in can go get the guest a coffee, or something to eat; this making the experience feeling more personal. The article states the Hyatt chain has implemented their kiosk in almost all their properties in major cities. They still offer a more traditional check-in as well. They went on to say some chains are using greeters with ipads to check guests in as they ente
obena010

Restaurant Menu Software 'eMenu' Ready to Wave Goodbye to Traditional Paper Menus | Res... - 0 views

www.restaurantnews.com/bye-to-traditional-paper-menus

restaurant menu software

shared by obena010 on 28 Jun 20 - No Cached
  • which is the modernized restaurant menu software that incorporates advanced features to offer a great dining experience. No more delays in ordering with the latest interactive restaurant menu technology.
  • “Restaurants using the eMenu system have experienced an increase in customer satisfaction and loyalty, customer spending, and restaurant revenue by at least 10%”, according to the latest studies.
  • “The eMenu system is a simple, easy to use, modern digital touch screen computer or iPad with the restaurant’s menu on it. This wireless restaurant ordering system
  • ...3 more annotations...
  • It is a fully customizable interactive menu with actual photos of the dishes displayed on a networked LCD screen located on each table or bar to offer customers a full range of ordering and interactive entertainment services.
  • With this modernized restaurant menu system, a customers waiting time will be minimized and waiter efficiency will increase.
  • which has proven to increase the revenue by at least 10%.
  • obena010 on 28 Jun 20
     
    Shows the advantages of using an eMenu.
kyleemcroberts

Why Tablets on Restaurant Tables Are Here to Stay - Eater - 0 views

www.eater.com/...s-applebees-outback-steakhouse

Technology business emenu solution profit tech

shared by kyleemcroberts on 31 Jan 19 - No Cached
  • tabletops at numerous restaurants, from fast-casual burger chains to pillars of the casual-dining sector like Olive Garden and Chili’s.
  • Putting tablets on tables is intended to speed up service by enabling diners to perform various tasks such as ordering food or paying their check without having to wait for their server to appear. I
  • restaurants to turn tables more quickly and serve more guests
  • ...10 more annotations...
  • Outback Steakhouse franchisee in the nation operates more than 100 stores, said that the tabletop tablets enable their restaurants to cut labor costs by “one or two percent,” and run fewer servers per night who are each making more money.
  • 15 percent of diners use the tablets to play games during their meal, but all those small transactions add up — and mean that the tablets basically pay for themselves.
  • tablets are a valuable tool in their technology arsenal.
  • There’s been a fair amount of concern that tablets would put human servers out of jobs, but thus far Outback and other casual dining chains say they are using tablets as server’s assistants:
  • Human servers still interact with the tables and lead service, but diners can use them for common requests like ordering drink refills and closing out their tab.
  • tips have stayed steady or even increased, thanks to the ease of tipping via tablet:
  • automatically apply a tip of the industry standard 20 percent, which is easier than manually entering a smaller tip. Tips are likely also higher thanks to diners’ increased satisfaction with service
  • increased check averages when tablets are in use
  • tablets are also serving as a valuable data gathering tool.
  • restaurants with useful feedback on food and service, and in some cases guests who want to provide more specific feedback
  • gigijeudy on 31 Jan 19
     
    The rise of tablets.
  • kyleemcroberts on 29 Jan 23
     
    Tablets have become a success in faster casual and casual-dining restaurant and seem to be better for all around service. Customers like how fast they are able to order, servers are happier because they see a trend of getting more tips at the end of the night, and businesses are profitable because less servers on shift and more profit in business pockets. People tend to spend more money with games to play and ability to order more food in less time. There is a benefit for data collecting on experience at the restaurant as well that helps the companies out on what they need to focus on. Tablets are showing great promise and will most likely be on almost all casual dining tables.
j1abao

8 Disruptive Hotel Technology Trends to Watch in 2022 - 3 views

hoteltechreport.com/...hotel-tech-trends-2022

Technology hospitality tech

shared by j1abao on 12 May 22 - No Cached
  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • penetration of cloud-based technologies in the segment remains incredibly low
  • hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
  • ...44 more annotations...
  • 20,000 properties.
  • hospitality property owners look to address the challenge of competition from peer-to-peer platforms like Airbnb
  • focus on improving guest experience and helping travelers have the trip of a lifetime
  • guest-messaging software
  • messaging tools to deliver five-star service at scale
  • provide frictionless guest service and streamline time-consuming interactions, such as check-in.
  • White labeling has already begun in the hotel industry without hoteliers even knowing it. Property management systems that offer channel management integrations are usually white labelling their channel managers from other vendors
  • The many tech innovations we see penetrating the market require constant vigilance of cybersecurity best practices, regular updates to security software, and dedication to routine testing and threat assessment.
  • Most revenue management systems focus on reporting and data visualization; the addition of white label software to the backend of an RMS can improve price optimization, letting hoteliers spend their time on higher value tasks and strategic revenue management.
  • APIs allow your various hotel technology tools and programs to work together, conne
  • streaming, voice activation, guest-room tablets, and food ordering tech.
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel,
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage.
  • forced to get smart about security
  • do their research in selecting tech tools
  • regularly host training to their staff
  • all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than
  • There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings.
  • Secondly, Google has entered the travel market in a big way.
  • for property owners, WiFi 6 is much more relevant
  • beyond the guest experience, hotels can take advantage of faster WiFi
  • Smart thermostats, smart speakers, and smart locks
  • data has become the world’s most valuable resource.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share
  • Hoteliers are just starting to realize the potential of its guest data.
  • put a dollar figure on just how much hotel industry data is worth. The Group purchased STR for $450 million in cas
  • New competitors are challenging old management companies that haven’t innovated enough
  • These next-gen properties are sometimes called hometels (home+hotel), or more generally, alternative lodging
  • Technology in hotels goes far beyond guestroom TVs and phone
  • smart locks
  • ast WiF
  • NFC technology for contactless payments
  • kiosks or mobile apps for digital check-in,
  • robots that deliver room service.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • The most important software in the hotel industry is the property management system
  • hoteliers must focus on data security and continued training
    • jtarr003
      jtarr003 on 26 Jun 22
       
      I really enjoyed this article about 8 disruptive Hotel Technology trends to watch in 2022. What I found most interesting about this article is how guest room technology is changing. Guest now want there hotel room to have voice enabled devices in there hotel room to help them control the room that they are staying in. Also guest would rather use on-demand conveniences like uber eats and door dash to eat food to there rooms.
    • jtarr003
      jtarr003 on 26 Jun 22
       
      8 disruptive hotel technology trends to watch in 2022
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser. “The advantage is that a single company does not need to do it all: one firm can concentrate on producing the product; another on marketing it; and another can focus on selling it, each according to its expertise and preference,”
  • Interest in investing in hotel technology has slowly ramped up in recent years.
  • Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • Why is data so valuable? “Data are now part of every sector and function of the global economy and, like other essential factors of production such as hard assets and human capital, much of modern economic activity simply could not take place without them
  • Hotels use technology to provide better service, streamline communication, allow guests to personalize their experiences, and offer more convenient processes, like checking in or ordering room service.
  • deliver increasingly high value for hoteliers and guests. For hotel managers, technology specifically designed to manage hotel operations, reservations, housekeeping, and more can enable greater efficiency and fewer human errors
  • dvieg001 on 12 May 22
     
    For this article I want to focus on the room technology aspect. We have become so dependent of our devices at home that sometimes going to hotels is not as pleasant as before. In this article, we can see how hotel chains are changing to cater to our needs so the daily routines are not affected. One example is how Hilton is partnering with Netflix allowing you to sync your Netflix Account with the Hilton Honors app so you can go and use the room tv to keep watching your favorite programs. So no more using your computer or ipad to keep binging on your series while you are in a hotel. The other interesting part is the use of tablets and apps that mimic our regular apps for food ordering within the hotel avoiding the need to call for room service or doing lines at restaurants.
  • ...2 more comments...
  • lande070 on 25 Jun 22
     
    This article reviews the top eight tech trends causing disruption in the hospitality industry: SaaS (software as a service), APIs (application programming interface), guest room tech, privacy & cybersecurity, OTAs (online travel agency) struggling, WiFi 6, big data and digital hotel companies/alternative lodging. The article dives into each of the eight with an overview/background on the tech, how it's advancing, and why and how it's being used. Some of main takeaways are that for many of the tech trends the industry is just starting to realize the full potential and that overall these tech advances should be able to allow companies to harness tech and data to drive customer experience and retention.
  • eileen0917 on 27 Jun 22
     
    I found this article rather interesting because I feel like this is very normal to me now. The fact that it has technology trends of 2022 on it is so interesting because I've been seeing these trends for a while already. I liked how the article called these technology trends a way for the customers to personalize their experience. At the end of the day, they truly are in charge because of these trends. Everything is accesible online and they even have options to add nearby tourist spots to their itinerary. Technological convenience is now a part of everyone's life. This is why hotels are implementing this convenience through streaming, guest tablets, food ordering kiosk, and much more. This is possible because hotels are also using API's which connect hotel technology by tech stacking and using tools to talk to one another. In my opinion, these technological advances could only get better to further improve the convenience hotels can provide.
  • erinkieltyka on 26 Aug 22
     
    This article discusses not only the future of hospitality technology, but the impact it will have on the industry, All of the technology advancements mentioned will change how hospitality businesses operate. For example, cybersecurity is becoming a really important investment for these businesses to make because hackers have been stealing guest data and information. Tech advancements are being placed around privacy of consumer data, when that never used to be a major issue
  • j1abao on 23 Oct 22
     
    This article palms out 8 disruptive hotel technology trends to follow. The explosion of SaaS, APIs going mainstream, room technology innovation, privacy and cybersecurity, the struggles of OTAs, WiFi 6, big data and digital hotel companies. The article illustrates that technology is driving the hospitality industry by explaining new technology trends that enable hoteliers to operate more efficiently and offer guests the opportunity to personalize their experience. But it also means hoteliers must focus on data security and ongoing training when implementing the technology guests expect.
pjohn091

Hotel Industry Trend: Mobile Proximity Marketing Gives Hoteliers and Their Advertisers ... - 1 views

www.hospitalitynet.org/...4050985.html

hotel industry

shared by pjohn091 on 18 Feb 18 - No Cached
  • ction via the guests' mobile devices-only now, it won't be by dialing a number or sending a text message.
  • intera
  • Proximity marketing is one of the most effective advertising tools to become available for hoteliers
  • ...15 more annotations...
    • Henrique Rodrigues
      Henrique Rodrigues on 08 Apr 18
       
      The following article analyzes the relationship of mobile proximity marketing in the hotel industry and how it is very innovative in shaping different ways to interact with hotel guests and to drive revenues. Many things have changed in the last 10 years in the advertising and marketing industry as mobile devices became more of a pocket computer. Different technologies have been developed to use the full interaction possible with the customers and marketing had to be quick to make its own changes. The inception of proximity marketing allow the companies to be more effective and develop an interactive engagement. By changing the methods of communication, marketing can deliver and offer more information than it could ever be done before. One of the main ideas behind is to entice the customers and offer them exclusivity, giving the guests what they want. In exchange, hotels get to retain more loyal customers and also gain data and statistics that will help the hotel to stay relevant at all times. At the end of the day, the main goal is increasing customer engagement, exclusivity and interaction. So far it has been working just fine.
  • hoteliers can also measure the response of their advertisements, and advertising messages can be tailored based on the hotel or advertising partner's needs in real-time
  • this interactive marketing engagement is the marriage of digital and mobile marketing used to deliver content to guests' mobile devices in a contextually relevant environment
  • The messages are automatically delivered to the guest's cell phone whenever they approach a certain distance (from 3 to 300 feet) of the TV in their room, or any digital signage in the hotel property,
  • Proximity marketing has tremendous revenue-producing potential, allowing hotels to deepen their connection with guests, encourage more loyalty and greatly improve the customer experience:
  • new opportunity for hoteliers to increase revenues by advertising to a captive audience that craves information and interaction
  • it is clear that the future of hotel marketing is ready to evolve
  • offering hotels and advertisers increased customer engagement, interaction and exclusivity. B
  • y adding proximity marketing into the mix, hoteliers can encourage guests to react to an advertisement immediately, create repeat business, and in turn generate larger ROI for hotel advertisers.
  • allows digital signs to 'talk and interact' with nearby mobile devices, providing mobile users with information and incentives at exactly the time they need them
  • Proximity marketing provides a tool to reach guests beyond just traditional advertising campaigns by adding to existing digital signage and television advertising
  • As hoteliers search for new marketing tools to increase interaction with their guests, and advertisers switch budgets from traditional advertising to newer, more interactive "new media",
  • an exclusive offer, rich media, loyalty promotions and incentives and a great deal more.
  • Proximity marketing offers hoteliers capabilities that traditional advertising never could alone, which is why it is such an effective marketing for hoteliers.
  • Two of the fastest-growing marketing channels today are mobile devices
  • cmelendez24 on 18 Feb 18
     
    This article discusses proximity marketing within the hospitality industry. Proximity marketing is a growing useful tool. Hotels are among those utilizing proximity marketing. As noted in the article and highlighted in yellow, proximity marketing allows the hotel to reach there guest after they check in. Following check in your phone can be used as increased access to the hotel. Proximity marketing is an enhancement which leads to increased innovation. Per the article proximity marketing is one of the most effective advertising tools to become available for hotels. Through proximity marketing messages are transferred to the guest cell phone. The cell phone access has the ability to lead to increased revenue. The hotel and guest can interact in new ways. This form of marketing caters to guest engagement, provides a new method of communication and allows for guests to receive information. Proximity Marketing is an innovative tool that I believe will continue and grow as the years continue.
  • ...4 more comments...
  • anonymous on 24 Jul 18
     
    This article serves to illustrate the effectiveness of proximity marketing as it is a way for businesses to carefully curate their messages based on customer interactions and in turn increase revenues through specifically targeted advertising campaigns. This digital marketing technique is designed to boost customer engagement and interaction and will enable the company to gain valuable insights to customer behavior.
  • dstic005 on 10 Nov 18
     
    Discussed are the uses of proximity marketing for the hotel industry. The ability to reach guests while on property and informing them of the services that are available as well offering special pricing and other incentives for returning to the property are all useful tools.
  • jfuen093 on 29 Sep 20
     
    MUST READ! This is a powerful summary of proximity marketing - and how it applies specifically to hotels. The article is rich in statistical data on how many guests use their cell phones, have a cell phone and what the opportunities are for a hotel to use this data. Interesting stat - 98% of guests turn on their TV within 5 minutes of entering their room. What a captive way to reach out to your guests!
  • sarahcarniglia on 06 Apr 22
     
    Proximity marketing allows hoteliers to reach their guest in a more innovative way. When entering a hotel lobby or bar, a push notification can be sent to them advertising the brand. It can also be done in the hotel room via their TV. With an increase in cellphone usage, 91% of Americans will be easily reached electronically.
  • CHARLENE ESCOE BARNETT on 16 May 22
     
    Mobile proximity marketing in my opinion will continue more vigorously in the future . This is a captive audience for the hotel to connect with its guests to upsell , inform , drive business to the brand and its affiliates as well as a great tool for guest retention . Undoubtedly , the cell phone has replaced Ipads and computers in the movement for vacation guests for example . A guest would usually not take their laptops to the pool area but will more often than not , take their cell phone. A popup Ad while walking by the boutique or an outlet can stir emotions to visit or purchase that was never planned.
  • pjohn091 on 12 Jun 22
     
    This article discusses how, using proximity marketing and hotels can deliver relevant content to guests' mobile devices at moments of maximum influence, in a contextually relevant environment. With proximity marketing, hotels can advertise to a captive audience without leaving their property or hotel rooms. Messages can be tailored according to the hotel or advertising partner's needs in real-time.
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