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How technology is transforming hotel point-of-sale systems | Hotel Management - 3 views

www.hotelmanagement.net/...how-technology-changing-pos hospitality pos
shared by cleon087 on 20 Jun 18 - No Cached
  • Technology has transformed point of sale into point of experience
  • elf-ordering via their smartphone by the pool or wherever they happen to be and increased guest satisfaction with guest payment
  • Because the staff members have appropriate intelligence readily in their hands, personalization can happen
  • ...21 more annotations...
  • easy to summon service in “non-F&B” areas
  • The card data is processed only by the payment gateway to/from the acquiring bank and only the final transaction approval code is passed to the POS, without the card data
  • The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011
  • associated mobile apps have the potential to increase top-line [food-and-beverage] sales in hotels by 5 [percent] to 10 percent without significant costs
  • hotel food-and-beverage revenue per occupied room increased 1.6 percent during 2017. F&B RevPOR reached $105.56, up from $103.93 in 2016, according to STR.
  • POS vendors have moved away from storing card data on their application and network. Many vendors no longer pass through or process any card data on their POS systems. Rather, they link and integrate to certified payment gateways. Payment devices are encrypted and secured, and client card data is always encrypted and totally separated from the POS terminal.
  • Technology is allowing for an extreme and pronounced change in point-of-sale systems
  • Mobile POS provides several benefits for hotels and guests alike. With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property
  • POS technology has been a great partner in these efforts by making POS systems easier than ever to use, and mobility plays a role in impacting the increase in consumer spending, Wisell said
  • Call-for-service technology, deployed tableside and in under-serviced areas such as lobbies, coupled with mobile ordering apps, offer hotels an opportunity to increase sales
  • Mobile POS also lays the groundwork for future integration with artificial intelligence or customer-relationship-management systems.
  • “Hotels can spend millions of dollars on a remodel but if they don’t have the right point of experience, it can still result in a one- or two-star rating,” he said.
    • cleon087
      cleon087 on 27 Jun 20
       
      This shows that importance of POS, and how it can transform a business for the good or bad.
  • Mobile is now
    • cleon087
      cleon087 on 27 Jun 20
       
      People are starting to expect this, they even want more of a variety of different ways to pay that can be determining if you get business or not.
  • Hinojosa said
    • cleon087
      cleon087 on 27 Jun 20
       
      Were always looking for a way to make the experience more personalized and this is one way.
  • with
    • cleon087
      cleon087 on 27 Jun 20
       
      When guest get their food quicker and accurately this helps the experience and revenue.
  • they are the face of the property
  • u recognize them and are honored they are here with you again.”
  • “Whenever a guest is seated in the lobby and wants a take-away coffee, they can order one and not only when a staff member notices the guest in a restaurant,
    • cleon087
      cleon087 on 27 Jun 20
       
      This is really good because it is hard as a front desk agent to give attention to the guest since the moment they step in but with this they can request their snack or drink that they want.
  • While there is interest in the potential of AI and chatbots for roomservice and self-service ordering, these are not yet ready for a widespread rollout at this time, Wisell said.  
  • “Data scientists can be used in the back of the house on the kitchen side, too—optimizing the production line,” he said. “Looking at the analytics behind the performance will reduce the wait times in the front of the house.”
    • cleon087
      cleon087 on 27 Jun 20
       
      This will optimize performance
  • hotels don’t want to cross the line into creepy.
  • anonymous on 20 Jun 18
     
    Mobile POS has boosted F&B growth due to the ability to complete sales much faster and from non-F&B serviced areas of the property. The mobility contributes greatly to the increase in customer spending. With this mobility, companies must ensure compliance with PCI standards, and ensure that no credit card information is stored directly on the POS terminal. The article also touches on the subject of tokenization, and the usage of technology to secure a "token" rather than actual card data aids in reducing security risks.
  • ...4 more comments...
  • aycasa on 25 Jun 18
     
    This article was about how technology has had a great influence on point of sale systems within the hospitality industry. According to a senior director of product manager at Agilysys, Mike Hinojosa, he states that technology has transformed point of sale into point of experience. I personally agree with this because lately I expect hotels to have the latest in technology when it comes to POS and when I encounter a poor POS I automatically think they lack in providing the best for their guests. This article talks a lot about how mobile POS provide benefits for both parties and how it has increased guest satisfaction. "With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property." According to this article, POS systems help boost F&B spending growth and they have become more secure throughout the years. "The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011, according to Technomic". It's said that mobile POS has helped F&B growth because it gives users the ability to into quicker sales and in different areas throughout the properties. For example, a waiter walking around a pool taking orders instead of having the guests walk to the poolside bar to place an order. Collecting payment has also become safer and easier with POS systems because of the PCI standards.
  • chinneegyyal on 02 Oct 18
     
    Technology is allowing for an extreme and pronounced change in point-of-sale systems. The speed of service for the guest in a hotel has dramatically went up because of point of scale systems. It is more convenient and quicker for guests to get things or to order things.
  • zxu009 on 24 Apr 19
     
    This article is about the employment of technology in the hospitality industry.
  • anonymous on 03 Jun 19
     
    This article is about how technology is transforming the POS experience by providing a more advanced security solution and a mobile platform. The article highlights how this new technology supports both the client and staff experience. The technology also provides a financial benefit in increasing sales by 5% and reducing cost by 10%.
  • jeanique13 on 19 Jun 20
     
    POS Technology has developed majorly over the past years. Growing developing offering mobile devices that can help workers pace themselves and generate more sales. These programs also offer extra data security to protect the clients information against fraud. This device is perfect for sport arenas, bar, golf course and more open outdoor and large venues that cater to voluminous crowds.
  • cleon087 on 27 Jun 20
     
    This article is about the benefits of technology in POS systems. It shows how the technology can personalize the experience of the guest by having them be able to order from the moment they step into the lobby. The article also discusses how all the technology is good but in the hospitality we are walking on a fine line that we don't want to cross to creepy with biometrics. Technology offers efficiency in speed and will give a better experience. Not only this but it talks about how POS is becoming more secure, and how people want to pay in different ways.
8More

A Look at Cloud Computing in the Food and Beverage Sector | Charles Phillips - 0 views

charlesphillips.me/n-the-food-and-beverage-sector technology hospitality software POS cloud-computing
shared by irinadolgopolova on 01 Jun 20 - No Cached
  • Today, everyone from individual restaurants to giant F&B manufacturers is reaping the benefits of cloud computing.
  • Cloud computing gives F&B entities the support that they need to extract critical reporting data and use it to their advantage. At the manufacturing level, organizations can use the built-in analytics resources of the cloud to mine the necessary data to make and execute business decisions in a timely manner.
  • Using cloud platforms, those in the F&B sector can access information about their inventory purchases, learn how long it has been since they purchased certain items, and make additions to their stock. This allows them to more easily manage the flow of their inventory and determine if and when they must make changes to inventory protocol.
  • ...4 more annotations...
  • In the cloud, for example, F&B businesses can greatly mitigate the risks surrounding the potential loss of data. Instead of using an internal system, they will rely on POS software that they access through the Internet. Since an outside vendor maintains this system on their behalf, they do not need to worry about losing their data if their on-premises hardware should fail.
  • If a glitch causes their in-house system to go down, they can rest assured that they can still access their payment system online.
  • Cloud computing is critical for F&B organizations with structures like these because it allows them to consolidate these various locations into a single enterprise cloud platform. This gives them the ability to oversee all infrastructure—from pieces of equipment to digital systems—from a central location and integrate these disparate resources efficiently.
  • F&B businesses can also leverage cloud platforms to facilitate innovative marketing campaigns through customer interactions. For instance, restaurants can deploy loyalty programs that link with customer information, allowing them to engage with their audience outside of the brick-and-mortar establishment.
  • irinadolgopolova on 01 Jun 20
     
    An article describes the ways in that F&B companies can benefit from using cloud computing. The streamline options, great security offered by cloud computing providers, the abilities to work with all size enterprises, and ways to improve customer experience are discussed.
34More

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue IT Technology Hotels Hospitality
shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
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POS: Emerging Technologies | HotelierMiddleEast.com - 3 views

www.hoteliermiddleeast.com/...1
shared by Theodore Moore on 14 Sep 12 - No Cached
  • increase revenue
  • New technologies can only enhance these qualities, so suppliers are quick to incorporate new technologies into their POS systems as soon as they emerge in a bid to stay ahead of the competition.
  • shifting towards empowering the customer through iPad-based interactive systems and kiosk-based self-service systems
  • ...2 more annotations...
  • More importantly, a good POS system is capable of improving the efficiency of the F&B operation and increasing the productivity of employees.
  • A good POS system should let you focus on your customers, not your POS system,
  • Theodore Moore on 14 Sep 12
     
    This article discusses how new demand of customers within the hospitality industry is driving current point of sale systems such as micros to re-term their systems to focus more on customers. It includes several factors that are potentially driving POS systems to be revolutionized. The possibility of POS systems becoming more "from the palm of your hand" is growing each day as more POS systems are converging with wireless devices. As other outside factors influence hoteliers to emerge and update their POS systems, the development and progress of having the most profitable POS systems requires close examination of what works best for each company. One example the article touched on was the change from regular cashier systems to IPad based interactive systems and interactive kiosks. In addition, the enhancements of POS systems overall seem to be increasing F&B profit-a section of the financial statement that was historically less profitable. As with all technology, It is best to refrain from making a large capital investment into emerging systems, starting slow and monitoring how the bottom line is increasing and specific areas such as Room revenue or F&B revenue is the ideal choice.
  • ...2 more comments...
  • Theodore Moore on 14 Sep 12
     
    *This article has 3 pages* Once you scroll to the bottom you select 2,3, and 4
  • Jenan Williams on 14 Sep 12
     
    Such a great article I forwarded it to my client. Working in the corporate food service industry, my location lacks the technology of a POS system. Yes, we still use a Sharp cash regristar which makes sales tracking nearly impossible. The potential to drive sales with the use of a POS system and other technologies that continue to develop would be of great benefit. A POS system that tracked, sales, comps, discount, high and low seller would be great from the management side but a cashless system or a intergrated CC machine would increase speed of service thus satisfying the customer.
  • Nelson Placa on 16 Sep 12
     
    Excellent Article! POS systems are becoming more user friendly than before. The systems allow companies to track revenue and inventory at the same time. The Walt Disney World Resort tested a POS system that allowed hotel guests to simply flash their room key and the charges would go directly into the POS system then PMS. Hotels have added POS systems to spas, recreation locations and retail stores...(http://www.restaurant.org/nra_news_blog/2012/04/pos-systems-must-accommodate-new-secure-payment-technology.cfm).
  • Gaby Belardo on 16 Sep 12
     
    Theodore your article proves a great point on the benefits of POS technology. Having a POS system adds more value that will cover its initial cost. Handles greater product volumes. Makes complex business logic possible. Provides more management possibilities of your daily operations such as sales tracking, refunds, time clocks, menus, pricing, revenue maximization, etc.Provides advanced functionalities such as reservation and table management for restaurants, hotels, bars, and any business in the food service industry. Realizes enhanced savings with greater efficiency. Delivers better workflow for staff. Improves customer service and increases customer through-put. Easily manage large numbers of customers and groups. Allows restaurant businesses to combine multiple services into a single invoice (hotel room, meals, events, services). Graphical management of store assets such as table, rooms, bar, etc. Delivers superior reporting and analysis features. Streamlines inventory management. Back Office integration. The purpose of POS system is to accommodate your employees and your customers. If you have happy employees this results in customers having a smile. You have to spend money (POS SYSTEM) in order to make money.
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What is a POS system? - Hospitality Net Explainer - 3 views

www.hospitalitynet.org/...4102412.html pos system
shared by guanhuahao on 25 Jan 21 - No Cached
  • The point of sale (POS), historically known as the cash register, was invented by an Ohio saloon owner in 1879 in order to stop theft from employees and guests.
  • POS, used in retail and F&B, is the sister of the Property Management System (PMS) used in hotels.
  • Going into more detail, the F&B POS systems' market is divided in two facets: Legacy POS and Cloud POS.
  • ...5 more annotations...
  • the Legacy POS still owns the majority of the market, (70% of it in fact).
  • The main criteria to inform your decision should be:
  • Accessibility
  • Analytics
  • Integration
  • guanhuahao on 25 Jan 21
     
    This article shows the origination and basic functionalities of POS and the two types of categories now of this system in the F&B industry: Legacy POS and Cloud POS. Compared both from the perspectives of data stored, data access, type of payment, personalization level, and limitations. In the end, give the suggestion on how to choose the right one for business.
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The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance... - 0 views

www.hospitalitynet.org/...4080584.html solutions efficiency technology
shared by anonymous on 24 Feb 17 - No Cached
  • anonymous on 24 Feb 17
     
    Infogensis POS continues to grow in usage. Next month they will appear at the ICE Totally Gaming Conference to promote their usage for gaming hotels and resorts. Earlier this year, the company solidified a new contract with The Mark Hotel in New York City. Imran Raja, the Director of Technology for The Mark Hotel said, "with Infogensis we have the best of both worlds- a combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality and maximum flexibility." This new luxury NYC hotel features traditional hotel rooms and residences, a full service salon, and multiple dining options. Infogensis Flex is one of the many reasons why this POS is growing in popularity. It offers hotels the use of a tablet touchscreen in which there are multiple language and menu options to help streamline F&B operations. The property I currently work for utilizes Infogensis POS. It is easy to edit menu options and prices, switch to different outlet menus, and easy for new employees to learn.
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Plum's Wine on Demand Amenity Installed in All 226 Suites at Star-Studded London West H... - 0 views

www.hotelnewsresource.com/article106988.html technology hospitality hotel business
shared by lavendersheshe on 29 Jan 20 - No Cached
  • “Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills
  • “Being a high-end, high-touch property, we are always looking for ways to exceed guest expectations and personalize their stay,” explains Piero Procida, Director of Food and Beverage at The London West Hollywood at Beverly Hills
    • lavendersheshe
      lavendersheshe on 29 Jan 20
       
      Personalizing customer experience is a proven way for a customer to be happy with the service offered and many chances of them sharing there experience to draw new customers.
  • upscale hotels like The London West Hollywood are looking for creative new lifestyle opportunities and symbiotic relationships with local brands to make their properties stand out
  • ...1 more annotation...
  • Plum units house two bottles of wine, preserved for up to 90 days using argon gas, and automatically tracks, bills and alerts staff to replace an empty bottle using cloud technology. With the high cost of labor for room service and low capture rates of mini-bars, Plum is a welcome evolution to drive F&B profits.
  • lavendersheshe on 29 Jan 20
     
    This is great example of a hardware technology that has been implemented in London West Hollywood hotels to improve and personalize customer experience. This technology also helps in driving F&B profits while reducing labor costs. The customer gets to enjoy a quality glass of wine at their own convenience.
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Using Digital Menus to Upsell F&B and Level-Up Guest Experience - 0 views

lodgingmagazine.com/sell-fb-level-guest-experience guest experience technology menus
shared by brianamfernandez10 on 03 Feb 20 - No Cached
  • offerings more locali
  • offerings more locali
  • Another approach that hotels are taking to boost their F&B sales and lower operating costs is incorporating digital menus to simplify the process of ordering food—whether in-room or at the hotel’s restaurants.
  • ...4 more annotations...
  • says that even the most well-informed staff can benefit from a technological edge to stand out from the competition today,
  • Digital menus impact guest experience while also helping hotels better manage their ordering systems and F&B inventory.
  • “Just as guests can check-in and unlock their room with their mobile device, they could pre-order a chilled bottle of wine to be waiting in the room by the time they’re pulling up to the hotel.”
  • digital menus are also frequently easier on a hotel owner’s pockets.
  • brianamfernandez10 on 03 Feb 20
     
    This article gives more information on the impact E-menus have on the hospitality industry. It shows a different positive perspective on this system, and explains how Food & Bev sales can increase while operating costs decrease; thus enhancing profits. The example being used is a digital wine platform, and proves that by incorporating the e-menu it motivated workers to learn more about the wine and products they were selling.
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COVID-19 Sanitization and Social Distancing Technology for Hotels - 0 views

lodgingmagazine.com/istancing-solutions-for-hotels
shared by cmick006 on 14 Jun 20 - No Cached
  • cmick006 on 14 Jun 20
     
    New technologies are helping hotels with ways to open up after Covid-19: Tablets with thermal imaging cameras, UV light sanitizers that guests walk-through, touchless F & B ordering & touchless tipping apps, and social distancing for pools & beaches. All of these innovative ideas and many more will be needed if there is to be a reopening of hotels and if the reopenings will lead to a sustained resurgence in room occupancy. Guests will expect hotels to offer them reasonable health safety measures and hopefully, these new technologies will help them do just that.
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New Retail Credit Card Standards Affect Quick Service Restaurants | QSR magazine - 0 views

www.qsrmagazine.com/...are-you-ready-emv
shared by Allen Lok on 01 Mar 13 - No Cached
  • By October 2015, all restaurants and other merchants will be subjected to new Europay, Mastercard, and Visa (EMV) standards, which reflect a shift from magnetic-stripe credit cards to chip-and-pin cards.
  • , the chip-based cards require insertion of the card into a terminal throughout the entire transaction.
  • chip-based cards are less susceptible to fraud.
  • ...1 more annotation...
  • It’s a rather slow conversion over to EMV. But it’s definitely coming.” View the discussion thread. Subscribe Subscribe to QSR Renew Update Address eLetters Advertising Contact &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Articles Food &amp; BeverageMenu Innovations Marc Halperin: Resident F&amp;B Expert Food Safety Health Ingredients &amp; Dayparts ExpansionQSR 50 Franchising Growth Fast Casual George Green: Fast-Casual Expert Emerging Concepts TechnologyOrdering Social Media Promotions Sustainability Denise Lee Yohn: QSR’s Marketing Guru OperationsExecutive Insights Competition In the Store Consumer Trends Charitable Giving Outside Insights Women in Foodservice Human Resources Alan Philips: Trends to Watch Research QSR 50 OneSource Drive-Thru Study Growth 40 Smart Chain Franchise Opportunities Find a Supplier Find a Job Restaurant Management Events NRA Show <a h
  • Allen Lok on 01 Mar 13
     
    A new set of standards is coming up for credit card transactions. EMV or Europay, Mastercard, Visa, standards include a chip-and-pin device on the card that requires the card to be inserted into the card processing terminal. While this does not prevent all fraud, it's important that this standard is mandatory by 2015 and business operators should be preparing for changes.
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Managing Multiple POS Outlets is a Cakewalk With a Cloud-Based PMS - Hotelogix - 0 views

www.hotelogix.com/...akewalk-with-a-cloud-based-pms managing pos cloud
shared by mellakygg on 04 Feb 19 - No Cached
  • Well, it has several smart POS systems for all its outlets. And, most importantly, the hotel’s cloud-based PMS integrates seamlessly with all the POS systems empowering the management to increase billing accuracy while saving time. Now that is smart hoteliering, don’t you think!
  • In today’s fiercely competitive market, you need to stay one step ahead of your competition when it comes to adopting technology to grow your hotel business. Or else, you are bound to face operational bottlenecks like Hotel A.
  • For all these activities, guests usually pay during check out.
  • ...9 more annotations...
  • During the stay, guests can order food from your restaurants, use the spa, the gym, the travel desk or the gift shop
  • On the other hand, , you may face loss of revenue if you forget to post a certain amount on the final bill.
  • So, in such cases, charges need to be posted directly to the guest folio in the Hotel PMS. The whole process needs to be properly streamlined as manually posting the bills can lead to multiple errors.
  • this is an important part of ‘guest convenience’, too.
  • Now, to avoid such confusion, you must ensure that your Hotel PMS and POS systems are integrated
  • With such an integration, bills from multiple outlets like F&amp;B point, gym, or spa can be automatically charged to a guest room and the folio can be updated with no manual intervention. This whole process eliminates billing inconsistencies and helps you ensure a pleasant guest experience.
  • Because, today’s leading POS systems are all on the cloud. So, it becomes a tough and complicated task to integrate your on-premise PMS with your POS system that is on cloud too. Integrating multiple POS systems with your old and outdated legacy PMS is a mammoth-level hassle, that you’d much rather avoid. Not only is it cumbersome, it is also impractical in this day and age.
  • A cloud-based Hotel PMS can come to your rescue ,in this case.
  • What this translates to, for you, is having all your hotel-related data under one umbrella, in one single system, on one dashboard. Moving from an on-premise system to a cloud-based PMS gives you the luxury of automation, accuracy, time and most important of all- convenience.
  • mellakygg on 04 Feb 19
     
    In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down.
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Travel F&amp;B Provider Standardizes Operations with Cloud-Based POS - 1 views

hospitalitytechnology.edgl.com/...ions-with-Cloud-Based-POS82177 Technology hospitality pos
shared by Shiyuan Peng on 02 Oct 12 - No Cached
  • Areas USA, a leading provider of food &amp; beverage and retail services in the travel industry, has selected the MICROS Simphony Enterprise Solution as its standard SaaS, cloud-based point-of-sale system across its United States airport and turnpike operations.
  • which provides the organization with a robust enterprise system, web-based reporting, and business intelligence functionalities with a high level of flexibility. MICROS’s Simphony also seamlessly interfaces to Areas USA’s Corporate Infrastructure systems.
  • Shiyuan Peng on 02 Oct 12
     
    Areas USA has selected the MICROS Simphony Enterprise Solution as its standard SaaS, cloud-based point-of-sale system across its United States airport and turnpike operations. It provides the organization with a robust enterprise system, web-based reporting, and business intelligence functionalities with a high level of flexibility. MICROS's Simphony also seamlessly interfaces to Areas USA's Corporate Infrastructure systems. Simphony is centralized, allowing for the entire system to be managed from one application. The solution is also being hosted in one of MICROS's worldwide data centers, removing Areas USA's onsite servers and the responsibility of managing the servers from its internal IT department. MICROS and Areas USA have been partners for years, with the MICROS 9700 Hospitality Management System (HMS) installed at many locations. The sites with the MICROS 9700 HMS will be converted to the MICROS Simphony platform.
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ResortSuite Releases Tablet-Based F&amp;B Ordering App - 0 views

www.hotelnewsresource.com/et_Based_F_B_Ordering_App.html app POS ordering tableside restaurant hospitality tech
shared by Paige Wuensch on 29 Jun 13 - No Cached
  • ResortSuite, a leading provider of integrated guest-centric hospitality management solutions, is pleased to announce the release of their new tablet-based F&amp;B ordering app, TabletSide POS
  • ResortSuite TabletSide POS allows a server to take an order quickly and efficiently and have the order sent to the kitchen printers immediately for preparation.
  • It exposes key ResortSuite functionality via many mobile and tablet devices and form-factors for quick, cost-effective and highly personalized levels of guest service.
  • Paige Wuensch on 29 Jun 13
     
    This article is short and to the point. It reflects the unattended POS and e-menu discussions from blackboard. The company ResortSuite, has created a new tablet-based food and beverage ordering app on what is called their TabletSide POS. This device provides guests the tools they need exactly when they need them. The POS synchronizes real-time with the full ResortSuite food and beverage modules for up-to-date menu and guest information and even has an offline mode if WiFi were to lose connection!
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Homework Help: Maths, Physics, Chemistry | Online Tutoring: English, Science, Statistic... - 2 views

classof1.com/...ancing_in_hospitality_industry
shared by Qike Chu on 18 Oct 12 - No Cached
  • Long Term Financing in Hospitality Industry
  • Renovations, upgrading and expansions are done through long term financing in hospitality.
  • Long term financing in hospitality industry gives a lot of investment potentials.
  • ...1 more annotation...
  • Business plans in hospitality succeeds with expertise, experience and cost effective plans.
  • Qike Chu on 18 Oct 12
     
    Long term financing in hospitality is often done for a period of more than one year. Such financing will have good impacts on hospitality industry like renewing its equipments and meeting operating costs with smooth cash flow. Therefore it is a cost-effective way to help hotels during their tough times in accounting and cash problems. Like we learned in accounting and financing classes, ratio analysis is the best  method to analyze finance in a hotel, which compares the current ratio with the past in order to make feasible investments in the future. What's more, long term financing in hotel industry gives lots of investment potentials. For example, by investing new sectors in F&B as well as accommodation, the job opportunity has also been increased. Besides the investments in hotels, hospitality investment also includes in airlines, cruise lines and tourism bureaus which can also bring profits. So long term financing help hospitality industry make a successful goal with experience and cost effective strategic plan in order to attract more and more tourists as well as guests.
  • Michael Anthony on 19 Oct 12
     
    I didn't agree with the pricing method of examining the past and the prices. What for? Prices, consumers wants and needs along with products constantly change. It's an unpredictable market at times. So examining the history would be a waste of time, the only thing you could possibly get from this would be to see how much your costs have gone up in recent years and plain your profit margins accordingly. But you can do this with out having to manage your previous records and histroy. You could just look at any expense report and go from there
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Point of Sale (POS) | What is it? - 0 views

www.posmatic.com/...what-is-point-of-sale.php Viability of POS
shared by Nicole Beveridge on 22 Aug 12 - No Cached
  • POS or PoS is an abbreviation for Point of Sale (or Point-of-Sale, or Point of Service). The term is applicable to a retail shop or store, the checkout/cashier counter in the store, or a location where such transactions can occur in this type of environment. It can also apply to the actual Point of Sale (POS) Hardware &amp; Software including but not limited to : electronic cash register systems, touch-screen display, barcode scanners, receipt printers, scales and pole displays. Point of Sale Systems are utilized in many different industries, ranging from restaurants, hotels &amp; hospitality businesses, nail/beauty salons, casinos, stadiums, and let's not forget - the retail environments. In the most basic sense, if something can be exchanged for monetary value - a Point of Sale System can be used
    • Nicole Beveridge
      Nicole Beveridge on 22 Aug 12
       
      POS systems are very prevalent in the hospitality industry.
  • A Check-out Counter, Cashier Stand - is the aisle (or station) where individuals transport and place the items or products they have chosen to purchase from the location, a good example would be a supermarket (e.g. Wallmart) or department store (e.g. Macys). Although for such environments as supermarkets is usually a long counter, which most often makes use of moving belts, and contains a photocell to stop it once items reach the end - it can also refer to a single register at a smaller store. The cashier scans and rings up each item on the cash register and obtains the total. All items are placed in bags while customer makes payment.
    • Nicole Beveridge
      Nicole Beveridge on 22 Aug 12
       
      There is so much information that can be had at the Check-out counter/ cashier in Macys. Many transactions could be conducted just in one visit. You may pay a bill, make a purchase without having your physical credit card, return a previously purchased item, and increase your credit limit.
  • Nicole Beveridge on 22 Aug 12
     
    Point of sale systems are utilized in many industries, however, it is prevalent in the hospitality industry. Point of Sale Systems is also referred to as Point of Service. A POS system encompasses various hardware and software such as touch screen display, barcode scanners, cash registers, scales, and receipt printers. Improvements in technology such as POS have made cash registers, paper tapes and journal tapes almost obsolete. During the late 80's and 90's credit card processing was implemented making it easier for customers to easily transact business with operations. Today hospitality POS systems are among the most sophisticated, powerful and user friendly networks. Many POS systems are fully integrated so managers can track inventory, sales, rental services, accounting and customer relation management. Depending on the size of the hospitality facility, management may be primarily concerned with implementing POS systems. Some o f the questions pertaining to POS that managers may have include: a) How many POS terminals do I need? b) Should I run credit cards through my POS system? c) Which style of computer is best for my facility? d) Do I need pole displays or customer displays? e) Should I have a back office computer?
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Cirque du Soleil Entertainment Group implements Openbravo POS software for omnichannel ... - 0 views

www.supplychaindigital.com/...bravo-pos-software-omnichannel
shared by chern331 on 18 Feb 19 - No Cached
  • Cirque du Soleil Entertainment Group, producer of world-renown shows, multimedia productions, theme parks and special events, has extended its partnership with Openbravo. Under a new five-year contract, Openbravo will deploy POS software for Cirque du Soleil’s merchandising stores and across its shows around the world.
  • 5-year partnership
  • Openbravo can bring to Cirque du Soleil to help achieve its business and growth objectives
  • ...3 more annotations...
  • The two companies already work together to increase Cirque du Soleil’s business agility and enhanced customer experience through Openbravo POS to manage merchandising and food and beverage (F&amp;B) sales by integrating with Cirque du soleil’s central ERP system.
  • It helps reduce waiting times by providing a faster and more convenient checkout experience, and it opens up many possibilities to roll-out new retailing scenarios in the future,”
  • Openbravo provides a comprehensive POS solution that is accessible on both mobile devices and web browsers. Customers can “leverage cloud with a full web solution including strong offline capabilities, enhance customer service with a powerfully mobile POS, gain deeper insights into store performance and customer behaviour with embedded analytics and enable stores to become real multichannel hubs.”
  • chern331 on 18 Feb 19
     
    Cirque de Soleil has signed a 5 year contract with Openbravo POS system. With this new partnership, Cirque seeks to provide their guests with better purchase experiences. The POS system is expected to cut guest wait times for F&B and merchandise purchases. The POS is cloud-based and accessible through a computer, tablet, or phone. This system will also merge with Cirque de Soleil's customer database to provide better business analytics.
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The Georgian Terrace Drives Guest Engagement with Ivy Smartconcierge - 0 views

www.hotelnewsresource.com/article106657.html engagement ivy
shared by lismarycedeno1 on 02 Sep 19 - No Cached
    • lismarycedeno1
      lismarycedeno1 on 02 Sep 19
       
      Ivy: Smart Concierge system used for guest personalization.
  • Ivy®, powered by Go Moment®, is the world's first smartconcierge for hotels.
  • enhance the guest experience from anywhere, at any time
  • ...5 more annotations...
  • Atlanta’s iconic luxury hotel, The Georgian Terrace, as one of its top clients to implement their award- winning smartconcierge, Ivy®.
  • Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The AI-powered smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&amp;B service, and anything that would typically be addressed to the front desk.
  • higher reviews online and the improved operational efficiencies
  • the hotel is a landmark of modern luxury and sophisticated Southern hospitality, inviting guests to ease into the city’s warm and welcoming embrace.
  • When these issues come up, Ivy at the property responds to guests in seconds, exceeding guest expectations and enabling front-line staff to focus on delivering more high-touch guest service,” says Raj Singh, CEO of Go Moment.
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10 Best Restaurant Management Software For Your Business - Financesonline.com - 1 views

financesonline.com/t-management-software-business
shared by Olivier on 22 Sep 19 - No Cached
  • US restaurants’ sales totaled roughly $500 billion&nbsp;in 2018.
  • Restaurant solutions are meant to automate the business processes involved in running such organizations. However, many processes require specific software
  • Latest restaurant management solutions have far more features than the ones mentioned above, they are: Table management Cashflow management Accounting Employee Scheduling Order monitoring Payroll processing Analytics
  • Olivier on 22 Sep 19
     
    This article gives an overview of the 10 best RMS software available for the F&B industry currently available on the market. Restaurant management involves a lot processes, that if done right, would ensure the smooth flow of the enterprise and even increased profits and these software solutions can help a restaurateur to achieve a better result with less hassle and better control over time.
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InterContinental Hotels Group and Shiji Group Strengthen Partnership with Celebration o... - 1 views

www.hospitalitynet.org/...4093559.html systems hotels
shared by ayenkiah on 23 Sep 19 - No Cached
  • ayenkiah on 23 Sep 19
     
    Shiji Group development of the POS Infrasys Cloud has been on of the most sucessful solution on the market due to its flexibility and management functions. Shiji Group have shared a relationship with IGH in which all of their F & B outlets have relied heavily on the efficiency of the system. Both companies have been able to develop the Infrasys Cloud and hope to continue to utilize their partnership to develop new technology for the industry.
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Hospitality: Shelter Your Business from Advanced Cyber Threats | Hospitality Technology - 0 views

hospitalitytech.com/usiness-advanced-cyber-threats
shared by irinatroitskaya on 03 Nov 17 - No Cached
  • According to Verizon’s 2017 Data Breach Investigations Report, accommodation was the top industry for point-of-sale intrusions.
  • Hospitality, whether hotels or restaurants, transact more credit cards than almost any other industry, making them an extremely attractive target.
  • The hospitality industry’s rapid push to digitalization means that it is still playing catch-up on the security front.
  • ...7 more annotations...
  • The 2017 Lodging Technology Study by Hospitality Technology found that 74% of hotels do not have breach protection and less than half use end-to-end encryption for cardholder data or use tokenization at the card swipe.
  • PoS systems are a weak security point for many networks as they are in constant use and often are not patched or updated.
  • Denial-of-Service attacks make up approximately 20% of hospitality cyber incidents.
  • Early detection is key to controlling attack costs and reputation damage.
  • Host- and network-based firewalls should be used as the first part of a layered security approach.
  • A good endpoint prevention stack consists of an antivirus solution to handle known threats and a prevention layer that effectively prevents unknown, advanced attacks.
  • No technology, however, can substitute for an overall culture of security.
  • irinatroitskaya on 03 Nov 17
     
    The article describes the main cyber threats that the hospitality companies face. Over past few years, nearly every major hotel group has been attacked. The same is true for the F&B industry. One of the reasons for that is that the hospitality companies are the ones that process credit card information more than in any other industries. Moreover, hotels and restaurants have many access points for the malware: from wifi networks to POS's. The attackers may also use the third party suppliers (for example, OTA's) to access the hotels' systems. Verizon 2017 Security Payment Report states that less than a half of all hospitality businesses have full credit card payment security compliance. The main type of the attack is POS intrusion. Denial-of-Service Attacks constitute about 20% of the total number. Although they are not so dangerous in terms of sensitive information, they can disturb the company's operations causing significant losses as well. Thus, the hotels and restaurants need to invest in early detection protection provided by the effective firewalls and antiviruses. However, it is also very important to understand that no technology may ever fully substitute the security culture of the company's employees. Many attacks are conducted due to the personal weaknesses of the associates answering the calls, for example. So, in my opinion, in addition to the cyber security systems, there should be appropriate personnel training as well as well elaborated procedure protocols.
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