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yuliannab

What's Hot in POS Hardware: 2016 Innovations & 2017 Insights | News | Hospitality Magaz... - 1 views

hospitalitytechnology.edgl.com/...ovations---2017-Insights106845

POS Predictions in 2017

shared by yuliannab on 20 Jan 17 - No Cached
  • Top POS Predictions for 2017 “Windows will no longer be the number one operating system in the market, as multiple operating systems are being offered to allow greater flexibility to consumers. Data collection will be a bigger selling point for consumers, not only to track sales and inventory, but also to manage shifts and training, as well as deploy customer loyalty programs.” — Bematech “We will see increasing configuration flexibility to adapt to more fluid layouts in a hyper-channel oriented world, smaller counter footprints, more intensive future-proofing and increased value.” — Fujitsu America, Inc. “Major restaurant chains will continue to adopt online ordering and line-busting technology and POS hardware will do a better job of connecting wirelessly to each other (Internet of Things) and to mobile (smartphone and tablet) devices. It will also integrate with sensors, cameras and video monitors to provide smart advertising to customers based on environment and purchasing trends.” — Epson “A lot of the new requests for hardware are around supporting initiatives for increasing customer engagement. These come in the form of minimizing the barrier for traditional POS, installing kiosks of varying sizes and form factors, mobility solutions, and customer-facing screens on the POS for supporting both touch and non-touch versions.” — Par Technology Corp. “In the end, hardware is simply the platform for software and consumer omnichannel demands. The rise in mobile payments and the EMV mandate will prod hospitality to upgrade legacy POS systems because of the need for security compliance and to accept more payment options. Tablets, smartphones, software- (SaaS) or POS-as-a-service models, and cloud-based POS will continue to drive the need for POS hardware to adapt to new IT and consumer interaction.” — Posiflex “POS hardware will expand connectivity in keeping with the IOT revolution, so operators will be able to provide a more personalized experience to customers at checkout.” — Toshiba “There will be increased investments in WiFi, location-based services (LBS), mobile computers and data capture solutions as more consumers use their smartphones to engage in mobile ordering and loyalty programs for personalized offers. In addition, businesses will have an increased need for visibility in automating food safety processes.” — Zebra
    • yuliannab
      yuliannab on 20 Jan 17
       
      It is interesting to see the predictions of the POS systems for 2017. Windows is a major contender in both hardware and software and I wonder if this prediction is true. Online ordering will most definitely be on the raise. Consumers will be using similar technology as UberEats, and at restaurants, people would be able to order and pay at their desk - there are already chains out there doing this.
  • acarter001 on 22 Jan 17
     
    Online ordering is a very popular thing here what I live. We have a local business here that comes to my hotel several times a day for guests that don't want to go out and eat. All they have to do is place their order from the full menu through the app and the food is brought to them for a $5 upcharge. The casinos have seen so much traffic from it that they have put a stand for the delivery service to drop off and pick up food near the taxi stops.
  • mtorres619 on 23 Jan 17
     
    It is becoming very popular to order take out form restaurants through a variety of apps or websites. Some of these include, deliverydudes, postmates, deliverywow, ubereats, and eat24. I know that postmates not only delivers food but they will also pick up groceries, supplies, or alochol and deliver it to you. I also believe that amazon prime will soon be adding this to their services and will be delivering food in the near future. It is very convenient for those customers that don't mind paying tip and a delivery fee for the food to be delivered.
yuliannab

Northstar Travel Group's Unique Hotel Identifier Solves Widespread Industry Problem | N... - 0 views

www.northstartravelgroup.com/...es-Widespread-Industry-Problem

shared by yuliannab on 24 Jan 17 - No Cached
  • SECAUCUS, N.J. – Northstar Travel Media, the world’s leading business-to-business media company serving the travel and meetings industries, has announced that it is supplying a unique hotel identifier that solves the problems associated with multiple identifiers. “For nearly a decade the travel industry has struggled with the costs and problems created by multiple identifiers, said Sheila Rice, VP Business Development & Licensing. “Over the years, each business created its own system resulting in a proliferation of identification numbers. A single entity may have numerous proprietary codes across different systems. As each segment of the industry tries to integrate information with suppliers, travel agents, hotels, GDS systems, CRS providers, content publishers and payment processors, predictable problems ensue.” With a history spanning more than 70 years, Northstar Travel Media is already established in the business and process of identification numbers. It is uniquely positioned to lead a solution for this long-standing and increasing industry problem. As the content provider of unique hotel identifiers, Northstar Travel Media has been supplying this data to leading travel and hospitality companies for more than a decade. Northstar’s database of 200,000 hotels worldwide contains up to 300 fields of data for each hotel. “Northstar Travel Media has a pristine reputation for providing data that is comprehensive, accurate, reliable and flexible,” said Tom Kemp, Chairman and Chief Executive Officer. “We look forward to providing more content solutions with our unique hotel identification numbers.” Licensing of the unique hotel identifier data includes hotel name, address and telephone number. Content packages can be customized to provide solutions to meet specific needs. The Unique Hotel Identifier builds on Northstar’s existing hotel products and services that include more than 60,000 hotels around the world reviewed and classified using the company’s industry-standard consumer classification hotel rating system. Northstar Travel Media is the leading provider of news, information and data for the travel, meetings and hospitality industries and parent of brands Travel Weekly, Business Travel News, Meetings & Conventions, Successful Meetings, Incentive and TravelAge West. NTM’s electronic directories — Travel Weekly’s Hotel & Travel Index and M&C Facilities Search — provide in-depth data on hotels, meeting and convention properties, and business travel in the United States and internationally. In addition to its directories and periodicals, NTM publishes a number of online subscription information resources, including travel42, Weissmann Reports, STAR Service Online, Intelliguide Corporate and BTP24. Northstar also is an industry leader in marketing services, custom communications, content licensing and database management serving the travel and meetings industries. Additionally, Northstar recently acquired PhoCusWright, the premier global travel, tourism and hospitality research and event business at the intersection of the Internet and the global travel industry. Based in Secaucus, New Jersey, the company also has offices in New York, Glen Ellyn, Illinois; Los Angeles; and Winston-Salem, North Carolina. Northstar Travel Media, LLC is a portfolio company of BV Investment Partners, a leading private equity investor in the media and communications sector.
    • yuliannab
      yuliannab on 24 Jan 17
       
      This article circles back to our discussion board about issues in the hospitality industry. 200,000 hotels is not nearly enough and I am certain that there are many more. The idea is wonderful; however, if this is not backed up by the government, then it would not be created as an industry standard. The big companies, such as Marriott, Hilton, etc would most definitely be part of this initiative; however, what about the smaller motels, bed and breakfasts, etc? If there is a fee associated with this (which there would probably be because the database needs to be maintained) then smaller less profitable ones will opt out. - I hope other classmates have updates.
YONGHE FAN

FastBooking channel management tool Updater Premium adds more muscle - 1 views

www.hospitalitynet.org/...4054552.html

shared by YONGHE FAN on 17 Feb 12 - No Cached
  • Powerful reporting tools.
  • Centrally managed inventory
  • Automatic, real-time booking feed into the hotels' PMS to minimize manual intervention.
  • YONGHE FAN on 17 Feb 12
     
    The article is talking about that FastBooking, one of the world's leading e-marketing and online technology solution providers announced FastBooking Updater Premium which has been added new functionalities to industry-leading channel management tool. New features include the powerful reporting tools that collects and stores reservations made on internet distribution sites in a single database and generates business reports for the hotel, the centrally managed inventory that allows allotments to be automatically adjusted and dispatched to all channel, and the automatic, real-time booking of the PMS to minimize manual intervention.
  • Ligia Elizondo on 18 Feb 12
     
    The functionalities of FastBooking seem very interesting such as collecting reservations made in different websites. In this manner the productivity and performance would be more accurated providing a best service for the potential guests.
Yi Sun

New Hotel Technology Likely to Bring Sticker Shock - 0 views

nreionline.com/...hotel_technology_shock_0516

hospitality Investment hotel Software

shared by Yi Sun on 23 Mar 12 - No Cached
  • The average [technology] cost for a 400-room hotel has been about $50,000 a year. That cost is going to go up as the brands start implementing new technology to take the place of systems that have been in place for quite some time
  • That cost could be significant. It could be several hundred thousand dollars in additional costs over the next three, four or five years.
  • Hackers are more aggressive than ever, and the cost of protecting hotel systems has risen accordingly,
  • ...7 more annotations...
  • Not only does a company have to replace computers, it also has to ensure that the latest encryption software is in place. But protective measures involve not just encryption, but also thwarting any compromise to corporate systems and executive communication.
  • Traditionally, too many hotel managers focus on the condition of the carpets and walls  — whether they need painting or new pictures, or fresh plants in the lobby, rather than scrutinizing their technological infrastructure.
  • Examining how people buy and use media shows that bandwidths are growing more sophisticated, and the trend in a hotel experience is to become more connected, says Shah.  Whether it’s checking in through an iPhone or ordering goods and services, guests want to activate requests through their personal devices. And too many hotels are unable to provide that level of technical response.
  • Costly upgrades don’t always translate into higher rates, however. “The question really is, can you charge more for it? Or is it part of the experience?” asks Shah. “Hotels spent a lot of money putting in flat-screen TVs with all the different capabilities to connect through them. But you haven’t seen hotels be able to charge for those things on a continued basis.” When it comes to high-speed Internet, for instance, it’s an amenity that customers demand, but they’re not necessarily willing to pay extra for it.
  • Another expense involves business intelligence technology — the detailed analysis and tracking of a hotel’s daily, weekly, monthly, and quarterly performance. Noble Investment Group’s system pulls nightly data that tracks not only occupancy and average daily rate, but also measures the performance of group or individual travelers against the market. Noble also charts daily labor statistics through property management systems. Operating teams then analyze the results and plan their financial strategy on a day-to-day basis, says Shah.
  • When it comes to creature comforts, travelers don’t want to compromise, says Shah. They want the same comforts on the road that are available at home. “If you’re an Atlanta Hawks fan, can you watch that game when you get to your hotel?” If a traveler arrives too late to watch a live program, they want to be able to call it up on the room’s flat-screen TV, just as they do at home. “Where they live, they TiVo everything or DVR it.  They’re able to watch it when they want to watch it,” says Shah
  • That’s driving costs are going up, as the hotel network becomes more and more sophisticated, adds Shah. “People want to stay like they live.”
  • Yi Sun on 23 Mar 12
     
    Technology investment seems a necessity for the upper level hotels. Nowadyas, people are not only want to stay confort, but also want to feel the high technology which can bring them comfort. The expense on the intelligence technology has become one of the most main expence among the expences. The more data can be collected from customer can gain more loyal customers and has a big impact on the revenue.
  • Ligia Elizondo on 24 Mar 12
     
    Yes, technology has a great impact in our industry and it gives a competitive advantage for those that decide to invest in the newest technology.
Adilen Alfonso

TeleAdapt's MediaHub HD™ advanced guest connectivity panel to be equipped in ... - 0 views

www.hospitalitynet.org/...4051379.html

MediaHu Connectivity Panels Research Group

shared by Adilen Alfonso on 27 Mar 12 - No Cached
  • The properties aim to be in line with Holiday Inn's new worldwide brand experience - "Wake Up Recharged. Get Refreshed. Stay Connected."
  • facilitate the "home away from home" in-room entertainment experience in the brand's "Stay Connected" theme.
  • Providing TV connectivity and high-speed Internet is as important to leisure guests as it is for our many corporate clients. Adding the MediaHub to the guest room amenities uplifts the grade of the hotels and assists our sales and marketing team to drive new revenues"
Xiameng Zheng

TripAdvisor Advertising - CPC Case Study and ROI | The Hotel Internet Marketing Blog - 0 views

hotelemarketer.com/...rtising-cpc-case-study-and-roi

shared by Xiameng Zheng on 04 Apr 12 - No Cached
  • a deeper look at the performance of TripAdvisor PPC
  • These conclusions were derived by Mirai after investing €27,000 with 58 hotels:
  • Your direct rates, your hotel’s website rates, can now appear on Tripadvisor dealing face to face with intermediaries such as booking.com and expedia.com. Should you join this program? What can you expect regarding the required investments and the return you will obtain? Does this return affect your hotel’s position within your city’s ranking? After a comprehensive three-month study, we have got answers.
  • ...10 more annotations...
  • what is the key point in the decision making processes about whether to invest in Tripadvisor’s PPC program?
  • As a prerequisite, and as for any investment that will bring traffic to your official website, make sure that it is optimized to convert, offering the potential client the best experience regarding design, reservation engine, rates and also enough room availability.
  • High cost: 25-45%
  • (again, this is related to your position). Compare it with other channels and decide whether the same investment would offer you a better return by other means. If you totally bet on your official website (which will probably collide with intermediation), the costs will be lower. Think that Tripadvisor is enabling the user to compare the rates, so even if the rate is not the only thing to take into consideration, the fact is that Tripadvisor really focuses on it.
  • Limited expenses control
  • The better your hotel’s position is within the pages of your destination, the more chances you will have to receive reservations by this means.
  • It is better if your average reservation value is high.
  • If you don’t participate directly, you will be feeding your intermediaries.
  • Satisfy your clients.
  • Trial and error.
  • Heqing Zhu on 04 Apr 12
     
    This article analyzed the performance of TripAdvisor PPC activity in detail, and showed the results of an investigation regarding to hotels' commission level, traffic ranking, and conversion rate, then talked about whether it worth to invest by hotels.  That is useful for hoteliers to work on the ROI, and make right decisions.
  • Xiameng Zheng on 27 Mar 13
     
    This article is about whether to invest in Trip advisor's PPC program. It offers some benefits and correlations between the commission fee and Trip advisor's score. It introduces this program through several aspects, like the cost, the prerequisite. And the program do has some limitations, like the limited expenses control and hotel position preference. But it can provide properties social network, customer satisfaction, word of mouth through this new distribution way.
zport003

Point of Sale (POS) Systems for Restaurants - Ultimate Buyer's Guide - 0 views

www.hospitality-school.com/t-sale-pos-systems-restaurants

technology hotel software

shared by zport003 on 12 Sep 18 - No Cached
  • zport003 on 12 Sep 18
     
    This article describes a restaurant POS system, the advantages of POS, its components, how to select a POS system for restaurants, the best available systems and the functions of the system. the use of POS has revolutionized the hotel industry and made restaurants to improve the standard of their services. The use of technology helps the restaurants to reduce their labor expenses while offering efficient services. Since the introduction of the POS system, the system has evolved along technological innovations in computer and internet, which has made the POS easier to use, more reliable and faster. The benefits of POS as described in the article are an improvement in guest check, eliminating calculation and taxation errors, reduction in the cost of labor, increased guest check-ins, a compilation of management reports, the record of sales and eliminating confusion between servers and the kitchen staff. Other advantages of the POS system as described in the article are providing quick service for the guests, accuracy in food and beverage preparation, ensuring there are no pricing errors on checks, and increasing server productivity. The components of a restaurant POS system are office use computer, software, receipt printers, magnetic credit card readers, cash drawer and hand-held order terminal system. The article also describes the qualities to check when selecting a good POS system. The things to consider are customer database, online reservations, ease of use, mobile functionality, scalability, printing, and terminal flexibility. The article also describes the various POS systems available in the market.
pelaez17

Why is GDS important to the travel industry? | TTS - 4 views

www.tts.com/...portant-to-the-travel-industry

shared by pelaez17 on 24 Sep 17 - No Cached
  • he Global Distribution System (GDS) is a primary reservation tool for travel agents.
  • GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel.
  • The modern GDS system evolved from this early labour-intensive manual system, thanks to the collaborative team efforts of American Airlines (AA) and IBM.  The result of that collaboration? The first airline industry mainframe-based system, SABRE.
  • ...4 more annotations...
  • Through such commerce platforms as the GDS Travelport, agents can access scheduling and inventory of hotels, airlines, car rentals, and (some) railway and bus reservations – in real time. GDS links all those services across the three primary travel reservation sectors (airline, hotel, and ground transportation, i.e., car rentals), and activities.
  • Promotional messaging to agents through GDS cores like the most prominent airline national distribution systems (Amadeus, SABRE, Galileo, and Worldspan) alert agents to special rates, fares, and travel packages – an effective marketing tool for passing savings on to agents, and from agents to their customers. 
  • GDS booking has increased worldwide over the past 4 years yet some industry observers suggest that GDSs may become nearly obsolete by 2020. But like many technology/software-based systems, GDS may evolve, instead.
  • GDS is probably not going to fall into disuse any time soon. Rather, it will continue to evolve as it did from the Lazy Susan system of the 1950s.
  • anonymous on 24 Sep 17
     
    I found this article interesting as it talks about why the GDS is important and also gives some insight to how the booking process has changed over the decades. For instance, thanks to the internet we can book a flight within minutes while comfortably sitting on our cough. The article however states, what I did not know, was that back in the 50's, it took an airline reservationist 1.5 to 3 hours to book a single airline flight for the customer. At the end, the article also states that GDS most probably will not be going anywhere any time soon and still be around, at least for some time, and keep on evolving.
  • ...2 more comments...
  • lkastwood on 24 Sep 17
     
    The Hotel industry has been trying to move away from Global Distribution Systems (GDS), because of the high cost associated with them; however, travel agents more than ever are turning to the global distribution system for their hotel and travel bookings. In a recent article written for Travel Technology & Solution they discussed why GDS is important to the travel industry. Educating the reading on what GDS is and how it works, the importance of GDS to travel agents and the future of GDS. According to tts.com "GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel. This allows for the travel agent to provide the best option at the best price to their clients. Travel agents are in favor of this system as what once took hours to complete can now be done in minutes. An agent has the ability to receive messages through the system alerting them of special rates, fares and travel packages which in turned are passed on to their clients. "Not only is messaging through GDSs effective in promoting travel savings to clients, GDS providers are becoming fundamental to the supply of travel products to retailers in the online channel." With a large percentage of people still turning to travel agents to book their travels GDSs might be here to stay. Over the past four years the use of the Global Distribution System has increased, "yet some industry observers suggest that GDSs may become nearly obsolete by 2020".
  • amberarias on 28 Jan 18
     
    This article discusses the history, importance, and future of GDS in a way that is simple and easy to understand. It use to take a long time to make a travel reservation until GDS came along, and it is now used by travel companies and their agents everywhere. It allows them to see a variety of airlines, hotels, transportation, and activities to compare pricing, in order to select the best of each one for their clients. They say GDS will become extinct in a couple of years but this article states otherwise. They believe it will become more sophisticated/developed into something greater.
  • zport003 on 05 Sep 18
     
    The article describes the importance of GDS to the travel industry. The article describes GDS as "a network/platform that enables travel agencies and their clients to access to travel data, shop for and compare reservations options and book travel." The system is used globally as it helps in generating travel sales in billions of dollars. Travel agents use the system access scheduling and inventory of hotels, car rentals, airlines and bus tickets all in real time. The system achieves this by linking the travel reservation sectors of car rentals, hotels and airlines. The major GDSs in the world are Sabre, Amadeus, Worldspan, Apollo, and Galileo. The authors argue that GDS is important to travel agents as it helps the agents to make reservations in real time for their clients and can complete bookings for their clients within a short time. The end of the article proposes that GDS may become obsolete by 2020 due to technological advances. However, the authors argue that the system will evolve with the technological changes and will not fall into disuse anytime soon.
  • pelaez17 on 10 Sep 18
     
    GDS I feel will always have an impact in the travel industry because it is what it was built for since the beginning. Yes, we advance with apps and direct booking but people will always use travel agencies and GDS I believe will always be the primary source for booking for travel agents because it is what makes them comfortable.
chinneegyyal

Why using a Global Distribution System (GDS) is important for a hotel company - Blog - ... - 0 views

www.worldhotelmarketing.com/...em-gds-important-hotel-company

technology hospitality hotel business tech

shared by chinneegyyal on 11 Sep 18 - No Cached
  • chinneegyyal on 11 Sep 18
     
    This article sums up that the internet has changed a lot over the years and it helps hotels get more online exposure. It is a system where travel agents can book quick and easy. It does cost money for hotels or an industry to use GDS for business but in the long run it does pay off. This helps the hotel marketing especially if the hotel has a site online. It is saying that it is important for a hotel company because GDS will pay out with all of the customers the hotel gets and also it helps with getting the hotel out there more.
chern331

Hospitality Digital Technology: Challenges, Priorities and Buzzwords - By Max Starkov - 0 views

www.hotelnewsresource.com/article104385.html

shared by chern331 on 18 Mar 19 - No Cached
  • Today’s hospitality is being transformed into a 100% digital technology-enabled industry powered by online, mobile, cloud, IoT, AI and blockchain tools and applications. Digital technology is making its way into every aspect of the industry: hotel operations, guest services, communications, revenue management, distribution, CRM and marketing.
  • Guest Engagement, Acquisition, and Retention Technology – these are technology applications focused on engaging and bringing the guest to the property, continuing the conversation pre-, during and post-stay and eventually turning the guest into a loyal and repeat guest. Guest Services Technology – these are on-property hardware devices and appliances, and software applications (on-premises or cloud-based) that provide or enhance guest services, improve guest comfort and satisfaction and enable customer service and communications.
  • Reluctance to invest in digital technology: This reluctance to invest in digital technology comes from the lack of understanding that we are serving technology obsessed travel consumers who demand a hotel technological experience be equal or better to what they have at home.
  • ...2 more annotations...
  • Most of the time, CRM data is not being utilized to engage and retain past guests.
  • Hoteliers need to monitor, proactively inquire about and familiarize themselves with the Next Generation Technologies that are already making their way into hospitality, including Artificial Intelligence (AI), Internet of Things (IoT), Voice Assistants, Chat Bots, Robotics, and Blockchain.
  • chern331 on 18 Mar 19
     
    The hospitality industry is showing signs of becoming a 100% computerized operation. Trends are showing that technology in hotels are directly correlated to its guest retention rate. There are many aspects to the growing technology capabilities in many hotel sectors. The sectors include: security improvements, guest interaction through AI, and automated self-serve kiosks.
Henrique Rodrigues

Blog : What does the future hold for the Global Distribution System? - 0 views

www.wns.com/...the-global-distribution-system

travel gds

shared by Henrique Rodrigues on 01 Feb 18 - No Cached
  • Advances in internet and mobile technologies pose a huge threat to GDS. The number of agents using GDS fell from 90 percent in 2005 to 75 percent in 2011
  • If GDS evolves to meet the changing needs of the airline industry, it will survive; else it may cease to be relevant.
  • Henrique Rodrigues on 01 Feb 18
     
    Very interesting article about the future holds for GDS with the advancements in technology. Due to many more direct bookings on airlines with the easy access on mobile phones, the GDS industry has been getting hurt. It shares data on how some travel agents are no longer using GDS and how GDS's are starting to accommodate sales of airline ancillary items and have been securing more content from low-cost carriers in order to stay put in the market and securing the billion dollar industry in fees it makes from airlines and hotels.
aquaholic1371

Right Property Management System is Key to Your Hotel's Success. - 5 views

Very interesting; it sounds like it would be worth the initial investment to purchase a comprehensive system up front. By doing this, one could avoid all the challenges of software integration. I...

started by tabathalesmarie on 11 Jan 17 1 follow-up, last by aquaholic1371 on 12 Jan 17
naram003

Global Hotel and Hospitality Management Software Market 2018-2022 - 0 views

www.researchandmarkets.com/...global_hotel_and

shared by naram003 on 11 Sep 19 - No Cached
  • naram003 on 11 Sep 19
     
    (make sure to click on full text pdf) Cloud Computing is a set of hardware, software, networks, storage, services that an interface combines to deliver aspects of computing as a service. This helps in the sharing of software, hardware, and application packages through internet tools and wireless media. This article discusses the advantages, challenges, issues, and opportunities that Cloud Computing (CC) brings. The biggest and most obvious of these advantages is that concerned organizations need not install IT or hardware/software of their own, but can received a more sophisticated service through a CC provider while also allowing for very large amounts of data to be available though the CC infrastructure. The main fundamentals for CC are deployment optimization, virtualization, and resource allocation. The article finds that CC is gaining popularity in educational systems and the e-learning is gaining considerable popularity. E-learning or online education through these CC will play an important roll in IT infrastructure development in hospitality companies. It is suggested through these findings that the government, IT organizations, and educational communities should increase their cooperation. Proper funding, planning, and training will be essential to CC being implemented successfully
dominiquecolas

What will be the fourth digital revolution of the hotel world? - The Blog of Experience... - 0 views

blog.experience-hotel.com/digital-revolution-hotel-world

shared by dominiquecolas on 30 Sep 19 - No Cached
  • The first step for hotels: Property Management System
  • The impact of this first step went beyond hotel management. It was the basis on which all the rest was to be built. For the first time in history, scheduling, rooms, and availabilities could be accessed and managed digitally
  • With demand increasing, many companies decided to surf that wave and began offering lists of hotels accepting online reservations. The first attempts bore little success, but soon the business found its footing and became the norm, giving rise to a surge of Online Travel Agencies.
  • ...6 more annotations...
  • a new way to choose a hotel is blossoming: online comments.
  • The concept of E-reputation is born. And powerful tools come onto the market to increase the amount of feedback received and track everything that’s being said on the Web.
  • In 2015, interest in “customer experience” doubles among internet users. Then this interest doubles once again in 2017, and continues to rise in 2018
  • Client experience is how your clients perceive the way they have been treated by your company. These perceptions affect their behaviors and create memories and feelings that impact their attachment to your brand.
  • Customer Relationship Management tool digitalizes every aspect of your client relation management, from the day of the booking until their loyalty is obtained.
  • All of these changes follow a logical timeline: the digitalization of hotel management, the opening up the business via the web, client focus on quality of service, and finally the emphasis on client experienc
  • dominiquecolas on 30 Sep 19
     
    This article highlights the major shifts in the way hotels conducted business as a result of a technological advance. The first was the rise of Property Management Systems, followed after by the use of Web and OTAs. More recently, hotels have also had to pay attention to their "E-Reputation", and a result, the article predicts that customer relationship management tools will be used to enhance the client experience.
lclar060

New Technologies Will Revolutionize The Hospitality Industry - 1 views

www.forbes.com/...onize-the-hospitality-industry

technology hospitality hotel software Tech solution travel

shared by lclar060 on 17 Sep 18 - No Cached
  • In fact, Gartner believes that artificial intelligence (AI) will create 2.3 million jobs in 2020 while only eliminating 1.8 million, for a net gain of half a million jobs added to American company payrolls.
  • Inevitably, the course of every industry will continue to evolve, incorporate and need more technology to be successful
  • Only very recently have voice and natural language processing technologies advanced enough to truly interpret questions
  • ...6 more annotations...
  • Humans in the hospitality industry won’t be fully replaced, though.
  • While augmented reality (AR) has yet to become a prominent feature of most businesses, consumers should expect to see more adoption within the hospitality industry in the next few years
  • Restaurants are also taking advantage of AR promotions
  • In a hospitality context, we’re getting closer to seamless processes where consumers can authenticate a purchase without a phone or wallet, digital or otherwise.
  • Some hotel chains like Wyndham Grand have offered promotions to guests willing to give up their devices and go “off the grid” during their stay.
  • Technology is no match for the warmth and personality of the maitre D's welcome
  • miamigol on 17 Sep 18
     
    This article is about AI (Artificial Intelligence) and its impact in the hospitality industry. Although innovations in voice recognition, biometrics, and AR (augmented reality) are not expected to replace human contact, AI technology will revolutionize the industry by taking over mundane, simple, and routine work. Since these ordinary tasks could be time consuming, AI will allow hospitality personnel to focus on more meaningful and complex transactions. AR, for instance, was already implemented by Holiday Inn during the 2012 Olympics to provide realistic thematic and virtual representations. Biometric technology allows customers to authenticate their purchase without a wallet or human interaction. Nevertheless, the article also touches on an interesting concept called 'tech detox.' Some hotels already have promotions for guests willing to stay disconnected in order to be aware of their surrounding environment. In my opinion, AR is the best innovation, especially in a hotel. From TV programming, internet access, interactive city maps, hotel information, restaurant menu, and room service, this technology has endless opportunities to make any hotel experience unique.
  • ...4 more comments...
  • lazarobenitez on 16 Oct 18
     
    This article talks about the evolution of IT sector and how this has positively impact the hospitality industry. It brings examples like retail stores where we went from simple cash register to the use of AI in recent times.
  • avila031 on 18 Nov 18
     
    Forbes articles are infamous for discussing some of the most relevant topics, and this one discussing the technological advancements in the hospitality industry is no different. The article mentions currently growing forms of technology that are already being used as well as possible future technologies that might begin to be used. For example, Speak-to-order is disussed as a technology many customers are already using via their phones with siri or in their homes with alexa and the potential for a voice controlled intelligent system is discussed as a virtual assistant possibility in the industry. Not many businesses are using something like this yet, but it might be something implemented in the future. The article also provides information on how new technology could possible effect people and job cut backs. I was intrigued to read their estimate that Artificial intelligence would actually create 2.3 million jobs and only cut away 1.8 no longer necessary positions. Numbers like this give hope to many people that fear the implementation of technology for fear of losing their jobs. In closing, the article aims to remind readers that no amount of technology or innovation will ever be able to replace the service industry completely, people will always enjoy human interaction.
  • ayenkiah on 07 Sep 19
     
    Technology has evolved over the years to a point where we rely on artificial intelligence to assist with our daily tasks. Examples of this would Amazon's Alexa or Siri. It is not surprise, that the hospitality industry will not shy away from this technology, but rather infuse this technology on within our operations. One would think that having technology to take our restaurant orders would replace hospitality professionals, but it actually would do the complete opposite. With the implementation of this technology, those working in the industry would have more time and opportunities to spend with guest and enhance their experience.
  • anonymous on 08 Sep 19
     
    Technology has become a must-have part of hospitality industry. It helps serve guests faster and more efficient. Data of guests regarding to their special wants and needs is saved into the system will create customized service for guest. However, technology cannot replace people because we're in service industry. It always requires human interaction, that's why it's called hospitality. Technology can be used as a powerful tool to make our job better and easier.
  • dskomorowsky on 09 Sep 19
     
    I believe the article glosses over many of the potential implications of AI in the industry. For one, to date, technology advances have actually increased the workload of the more highly skilled management personel. A General Manager in a hotel now has to have degrees of knowledge in pricing system logic and demand economics, knowledge of systems and system implementation and the skill sets of individuals required to implement and sustain these systems. As AI and AI logic does begin to invade the Hospitality Industry, it is going to require our leaders to become far more cognizant of the uses, and maintenance costs involved in these technologies. This is not to say that this is necessarily a negative, however the implications for the skills sets required in the industry are a necessary talking point when citing that this technology wont replace jobs. Those mundane tasks which the article refers to are deemed as simple processes, but when discussing the already complex process of an agent reserving a guest in a Forbes rated property (as an example), this is going to get even more complicated in how we leverage these technologies, how we approach to market with the consumer.
  • lclar060 on 11 Apr 20
     
    Technology is continuing to revolutionize daily. All industries are experiencing such change but the hospitality industry will not completely take away is human employees. In fact, tech revolution will simply take away from mundane tasks simultaneously assisting with efficiency and customer satisfaction. With the advent of augmented reality (AR) guests are now able to electronically visualize themselves at the location. Technology cannot outperformance the warmth of guest service reps. yet, the future of hospitality will integrate both the advances of electronics and human interactions.
Maria Zuniga

Announcing the E-Business Fair 2017 - 0 views

techpoint.ng/...ncing-the-e-business-fair-2017

shared by Maria Zuniga on 11 Sep 17 - No Cached
  • The E-Business fair, Africa’s largest business fair that connects micro, small and medium enterprises on the biggest scale the continent has ever seen,
  • E-Business and the Growth of Your Enterprise”, it illustrates how micro, small and medium enterprises can grow by taking advantage of the internet era and technologies to leapfrog their business to success.
  • Connectnigeria.com CEO, Mr. Emeka Okafor, cited the importance of using technology as a low cost tool for improved market share.
  • Maria Zuniga on 11 Sep 17
     
    This article was very interesting because it highlighted the importance of e-commerce. The fact that Africa is hosting its 6th e-commer fair, shows how in every part of the world, and any type of company is using e-commere.
jessielee214

The Truth About Cloud POS vs. Traditional POS | PointOfSale.com : - 0 views

pointofsale.com/t-cloud-pos-vs-traditional-pos

shared by jessielee214 on 17 Sep 20 - No Cached
  • The Truth About Cloud POS vs. Traditional POS
  • Point of Sale (POS) technology has made significant strides in the last decade
  • However, there still seems to be confusion as to what cloud POS does or does not mean.
  • ...10 more annotations...
  • The Real Difference Between Cloud POS and Traditional POS
  • all of the data is stored on a local server at the business. That means the business owner or manager must be present at the physical location to view reports, make changes to the menu, or any other task involving the point of sale software.
  • DatabaseDatabase selections were limited. You had Visual Basic, C++, or Delphi to develop in. POS software companies had to pick a database structure and wrap their entire product around it.
  • Programming LanguageThe software company’s developers had to pick a programming language and standardize it across the entire application.
  • Operating SystemAn Operating System (OS) had to be chosen to execute the tasks and commands of the software. At the time, Windows was the only OS with meaningful market share and the reason why many legacy systems were built using Windows.
  • Cloud POS solutions have had a very different evolution. Most started as tech companies with zero customers, no legacy source code or database, and little knowledge of the industry they were trying to serve. That lack of knowledge regarding the mission-critical nature of a POS system is a big reason why some of the young cloud POS offerings haven’t gained traction in much more than a juice bar or niche boutique. Not to mention, their customer support often leaves a lot to be desired.
  • When it comes to cloud POS architecture, POS data is stored on a hosted server in a remote location (“the cloud”) and accessed via an internet connection.
  • Everything is web-based and app-driven these days, so using a web browser to run your back office from anywhere certainly makes more sense than physically going to the store and sitting down in front of the computer. Cloud POS systems also eliminated the in-store server configuration leveraged by legacy software and replaced it with a cheaper, easy-to-manage server in an offsite datacenter.
  • The Hybrid Approach With Future POS
  • Future POS has put their efforts into transitioning their database and creating a web-based (cloud) back office, so business owners and managers have the best of both worlds. The stability, reliability, and feature-rich software along with the real operational freedom that comes with cloud technology.
  • jessielee214 on 17 Sep 20
     
    This article talks about what is different between cloud POS and traditional POS. And what innovation about future POS is. The future POS is the system combine traditional and cloud POS, which decreases the risk of both negative sides.
dmass023

Covid-19 Will Drive A Decade Of Tech Growth In Just Two Years - 1 views

www.forbes.com/...-tech-growth-in-just-two-years

software technology hospitality

shared by dmass023 on 13 Jun 20 - No Cached
  • dmass023 on 13 Jun 20
     
    The article describes how COVID-19 has accelerated the implementation of technology. Companies like Netflix have profited from the pandemic and more systems will be coming to light in the next two years. Its important for companies to assess what technology they would invest on.
  • keoctave on 14 Jun 20
     
    This pandemic have definitely brought to light many new technologies. It was untul this, that im guessing many of us has even heard about the online platform called zoom; which professors continued to conduct classes. we saw how many person also started using the internet as their primary platform in promoting and exchanging goods of their business. Although everything that we do cannot all be ran through an online platform this have definitely paved a way for greater things ahead.
  • hankunli on 17 Jun 20
     
    It is true that the pandemic have brought opportunities for technology development. This article on Forbes gave us insight in the current situation from another view. It listed the data of stock market and the share prices of leading technology companies to support the topic that the pandemic is a game-changer. From my point of view, this may reflect that technology development is necessary in the modern world and one of the future trends of most industries will be remote communication.
marble_bird

ITInvestmentAnalysis_Hospitality.pdf - 0 views

shared by marble_bird on 12 Jul 20 - No Cached
  • This study aims to determine the feasibility of IT investment in hospitality and determine the value and tangible/ intangible benefits from IT implementation.
  • Nowadays hospitality thinks that technology can improve business effectiveness and efficiency. Hospitality in Indonesia, especially Jakarta was competing to provide the best service in terms of information and technology. Moreover, implementation of IT is one of strategies to improve hotel performance
  • Based on previous research, IT implementation at the hotel has been started since 1980s until 1990an, many hotels that invest millions of dollars for information technology about 4.4 million dollars
  • ...19 more annotations...
  • Gaining competitive advantage [7] such as, IT security investments may stop the competitors to absorb market power. From other studies that point to problems appearing in hospitality to find out if the IT they invested is effective, [8] asserts that many hospitality companies have no procedures to see how effectively their spending on information technology is.
  • Various sources of data that show about IT investment in the hotel, then the problem is the existence of large amount of investment for IT development without understanding IT effectiveness for the hotel [11], the managerial party who difficult to give data about the values and intangible/tangible benefits.
  • According to [14], an IT investment consists of the total life cycle cost of an entire project or project chunk that involves IT, including the post-project operating cost of the system that was implemented. The investment ceases to exist when it is replaced or eliminated for any reason.
  • Evaluating expense or impact of large IT investment may vary from study to study [15]. In order to evaluate IT investment, Information Economics (IE) is a set of calculating tools to measure the benefits and costs of an information technology project.
  • The benefits of IT/IS that organizations use can be viewed by combining Simple ROI analysis and analysis of technology and business domain.
  • This study using Information Economic approach in order to do feasibility assessment that combine technology domain and business domain
  • The data collected includes the financial data of 5-star hotels and IT projects undertaken, as well as the costs for the technology used today. This stage is also done spread the questionnaire online for intangible value analysis of business domain and technology domain
  • The feasibility of IT investment can be known ROI score generated on the economic impact sheet. According to [23], to calculate simple ROI, there are three worksheets, such as: development cost sheet using ratio, ongoing work sheet, and economic impact sheet. The final value of the ROI and the scores of corporate analysis is incorporated into the IE
  • The Scores on the IE Scorecard will show the value and benefits of investment for IT.
  • The huge demand for the Internet makes many hotels present the speed and bandwidth that can satisfy the guests.
  • E-Concierge Service Management. Service to entertain hotel guests and modern travelers is currently working with smartphones in the form of E-Concierge Mobile with technology called Mobile Guest Softphone (MGS).
  • IT Security, the problem that arises when using IT in a company/organization is its security. For companies/organizations and even hotels are also very vulnerable to information that can harm the hotel in case of cyber attack.
  • According to Table 2, Mandarin Oriental Hotel ROI score is 1. This score means that the IT investment is feasible. Above 100% for Simple ROI means that IT implementation give profitability to the hotel and able to invest more in the future
  • Value Linking approach implemented in 5-star hotel, implementation online reservation and e-Concierge management, hotel guests can quickly make room reservations and guest data collection will be better. For e-Concierge the process of entering guests to the room will also be easier
  • This value showed that 5-star hotels in Jakarta have the time and opportunity to invest more in the future. Therefore, it is necessary to focus on future growth and development of existing infrastructure.
  • It can be concluded that IT implementation and IT projects in 5-star hotels in Jakarta are quite useful. E-Concierge, mobile apps and online reservation are most valuable and success investment for 5-star hotel. But, in order to improve the performance of hotel IT, which in terms of security and improve hotel services, need a system improvement in accordance with the hotel program, so it can support the vision and mission of 5-star hotels in Jakarta.
  • The result of financial analysis that is calculated ratio and processed in economic impact sheet obtained simple ROI and can be concluded that in terms of cost, IT investment in 5-star hotels in Jakarta can provide economic benefits for the hotel.
  • The investment quadrant shows that a 5-star hotel has a solid business base, has the time and opportunity to invest in the future. The 5-star hotels in Jakarta also have the time and opportunity to invest more in the future. Therefore, it is necessary to focus on future growth and development of existing infrastructure.
  • This value indicates that IT investment in 5-star hotel in Jakarta is considered economical enough, and quite helpful and useful in supporting hotel business process.
  • marble_bird on 12 Jul 20
     
    This article covers a study performed on various 5-star hotels in Jakarta on the effectiveness and feasibility of IT investments. The study is performed via a questionnaire distributed to hotels in the area with associated data values for analysis. The study finds that IT investment in 5-star hotels in Jakarta is economically feasible and could provide these businesses with competitive advantage and profit.
mannypjr

Technology in travel agencies: 7 fundamental changes that impact the travel agent's rev... - 0 views

www.keyfortravel.com/...ct-the-travel-agents-revenue-2

technology travel impact changes

shared by mannypjr on 13 Sep 20 - No Cached
  • the market scenario of their business has changed dramatically in recent years (and will continue to change)
  • Why would any travel agent really want to return to costly, inefficient booking and communications systems anyway?
  • from services to clients to a more experiential-based kind of travel
  • ...20 more annotations...
  • The goal is no longer the Destination but what you can take from it, in terms of emotions, feelings and experiences above all
  • a new way of booking that no longer requests the presence
  • creating a new kind of relationship between travel agencies and clients
  • disruption, modernization, techie platforms, big data, robotization and artificial intelligence
  • Internet is helping to create the modern travel agency
  • no longer have to physically visit an agency
  • the rise of online booking
  • The same is valid for airlines and hotels where customers are now allowed to book tickets and lodging directly from these companies' websites.
  • it is difficult to sift through the options and opportunities to find the one that fits the needs of your business. And, even the most tech-savvy travel agents, may find some obstacles on their way
  • travel agencies have widened the ways in which they can communicate not only with customers, but also with their business network and partner services. 
  • "get a personality"
  • Social media is one of the more significant tools nowadays
  • a 24/7 booking service and customers accept no less than that
  • "Digitization in aviation, travel, and tourism is expected to increase profitability throughout the ecosystem, creating up to 305 billion dollars (270 billion euros) in value over the decade spanning 2016 to 2025", according to Accenture and the World Economic Forum report.
  • the huge amount of customer data at the disposal of travel agencies is allowing for a more pervasive analysis and efficient predictions based on behavioural information
  • intelligent virtual assistants are increasingly being integrated into mobile devices and messaging apps, assuring travel agencies can offer a truly on-demand service which makes clients happier
  • Virtual reality is allowing agencies to "transport" customers to their dreamed destinations
  • . It is all about making clients happier and assure revenues are growing, turning the business into a profitable one. 
  • Transformation in the travel sector is all about increasing speed and creating the agility to spot and respond to customer needs better than ever before
  • Maximum efficiency, agility, end-to-end experiences based on real-time data, hyper-personalized services are some of the "must do" nowadays.  
  • mannypjr on 13 Sep 20
     
    This article talks about the 7 fundamental changes that are impacting travel agents. Specifically it speaks about the internet's role, self-service, forming new types of relationships with clients, social media, mobile access, digitization, and data/AI use.
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