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georgemacintyre

No, guests do not require human-provided services in hospitality | PhocusWire - 0 views

  • The classic philosophy in hospitality goes like this: customers – whether leisure, business, corporate group or SMERF members - require services provided by super nice, smiling, well-trained humans.
  • I believe the notion that guests are demanding human-provided services is greatly exaggerated, especially today. A great example of why guests do not care about human-provided services as much as some in our industry think comes from the vacation rental sector.
  • The vast majority of these short-term rental bookings were done online via Airbnb, Vrbo, FlipKey, Vacasa, etc.
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  • Just imagine the whole vacation rental experience: you book online, receive online confirmation and pre-arrival information (directions, keyless entry info, destination info, etc.); upon arrival enter the unit using the mobile key or keyless entry; enjoy your stay; pack your bags and leave on day of departure.
  • All of this while having a completely humanless experience!
  • Five years from now, the hospitality industry won’t be needing half the people it needed back in 2019, and the savings from payroll will mean the investments in next-gen technology will pay for themselves.
  • The ultimate goal imposed on hospitality by the marketplace is simple: do more with fewer employees by using technology and thus reducing the property’s staffing needs by a significant percentage. 
  • So how much human labor would a hotel need in the future? In my view, five years from now, the hospitality industry won’t be needing half the people it needed back in 2019, and the savings from payroll will mean the investments in next-gen technology will pay for themselves.
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    This article portrays the belief that human interaction is very overrated in the hospitality industry. This author believes that rental services such as airbnb are proving that human interaction is unnecessary in hospitality and that hotels are wasting many resources by hiring too many people that technology could do the work for instead.
Claire Conway

WGBH to Streamline Operations with One System for HR and Finance in the Cloud - 0 views

  • Workday’s cloud-based system will provide business users across the organization, from back-end functions such as finance to front-end such as production, with real-time access to relevant information from one source, delivered in easy-to-understand visual snapshots of data.
  • with HR and finance data in one system, human resource managers will have direct access to spend data that can help with recruiting, hiring, and retaining the best talent.
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    Workday Inc provides a cloud based application for human resources called Workday Human Capital Management, Workday Payroll, and Workday Time Tracking. A television broadcast company called WBGH has just started using Workday Inc as their provider. They are condensing all their information from multiple databases into this one cloud based system for human resources.
laura kaczkowski

How to Select Human Resources Information Technology - 1 views

  • Will the technology provide Human Resources with the authority to decide who will be allowed access and to what degree? Along the same vein of providing employee access, the technology should give HR the final say.
  • What types of reporting capabilities are available from the HR information technology? Reporting technology should offer multiple views and formats (spreadsheet, PDF, html), big picture assessment and the ability to drill down to enhance decision-making.
  • Does the HR information technology system provide a means of checks and balances?
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  • ensure the accuracy of carrier invoices, --save time and money,
  • How will information be exchanged with carriers? And, who will be responsible for this interaction? Integration of the HR information technology system should be judged not only by the number of carriers with which the software has relationships, but by the type of connection that it enables.
  • reviewing ongoing updates; --ensuring carrier requirements for enrollment are being met in compliance with regulators; and --fostering a proactive relationship with each carrier to improve the relationship of data exchange.
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    In the article, "How to Select Human Resources Information Technology," it talks about how they are essential for companies to manage their benefits plans and their employee history. One question that they felt was important before purchasing an HRIS was, what is the degree of flexibility and scalability that it provides? Their answer was that HR professional should determine if the software could import data from paper documents, and excel sheets. "Many online enrollment solutions require that data be manually manipulated before it can go to a carrier to update their systems. Automation of the update format, transmission schedule and delivery method can help to eliminate billing and eligibility issues." This will save the company a lot of time just by investing in this system. The Human Resources Organization is group that owns this data and companies should be able to transport their data to any application service. In addition to enabling HR to approve transactions it also provides capabilities for HR to serve as the gatekeeper in auditing carrier billings. Overall, this article shows many benefits to having an HRIS, the question is if the company is willing to invest in one.
yuzhu li

Er Neha Godbole: Human Resources Information System (HRIS) - 0 views

  • The Human Resource Information System (HRIS) is a software or online solution for the data entry, data tracking, and data information needs of the Human Resources, pa
  • yroll,
  • the better The Human Resource Information Systems (HRIS) provide overall:
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  • Management of all employee information.
  • that most effectively serves companies tracks:
  • An effective HRIS provides information on just about anything the company needs to track and analyze about employees, former employees, and applicants.
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    An effective HRIS could benefit a company a lot. First of all, all the numbers, payrolls, employee information is easy to track and very clarified. It could bring a better administration function like enrollment, status change and some company's document. Especially some of the HRIS could let employees enable themselves to update their information and free HR people for more strategic works. And the most important thing is employees could use data for their knowledge development, job growth and development. From my personal experience when I was doing internship in hotel, for the day they hired me they already got me a lot of information, and later offer me an website, saying that I can see some rules documents in the intranet. That was impressive, I saw some of training information on it and downloaded it. Those materials are very useful that I still keep it in my drive. I believe a lot of people may have the same situation with me.
yongwei hao

What is HRIS? Human Resources Information System Explained - 3 views

  • software solution
  • help automate and manage their HR, payroll, management and accounting activities
  • HRIS also facilitates communication processes
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  • Most are flexibly designed with integrated databases
  • allows companies to manage their workforce through two powerful main components: HR & Payroll.
  • Selecting the right HRIS is important
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    This article is an overview of Human Resources Information System. First of all, it introduces that HRIS is a software solution for small to mid-sized businesses to help automate and manage their HR, payroll, management and accounting activities. Secondly, a HRIS would provide the capability to more effectively plan, control and manage HR costs. Besides, a HRIS also facilitates communication processed and save paper by providing an easily-accessible, centralized location for company policies, announcements, and links to external URL's. Last but not the least one, an affordable Human Resource Information System (HRIS), allows companies to manage their workforce through two powerful main components: HR& Payroll.
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    This article provides a general understanding of human resources information system. A HRIS generally offers the capability to more effectively plan, control and manage HR costs. Besides, it helps achieve improved efficiency and quality in HR desicion making as well as improve employee and managerial productivity and effectiveness.
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    "A HRIS, or Human Resource Information System, is a software solution for small to mid-sized businesses to help automate and manage their HR, payroll, management and accounting activities."
Xueling Wang

The Importance of a Human Resource Information System | Business & Entrepreneurship - a... - 1 views

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    The Hospitality industry is known to have very high attrition rates. This makes it all the more critical to have a robust HR information system (HRIS) in place. HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system. An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management. Organizations must look for ways to manage their internal processes efficiently while preserving the integrity of each practice. In human resources, this involves many transactions affecting people, including the benefits they receive and the ways they are treated by the organization. Tracking HR activities through a human resources information system is efficient and effective for many business organizations. For the owner, it's usually a matter of which system is affordable and suited to the organization's needs.
Michelle Wilson

Ping Identity Shares Best Practices for Securing and Managing User Access to UltiPro at... - 0 views

  • ing Identity solutions for human resource applications help companies get the most out of their HR technology investments. The company’s cloud identity management solutions allow employees to securely access UltiPro and other Web-based HR applications using Single Sign-On (SSO), while making it easier for Human Resource Information Systems (HRIS) to provision and manage user accounts. Whether a customer chooses PingFederate cloud identity management software or PingOne cloud identity management as a service, Ping Identity’s products are designed to work with existing HRIS systems, as well as a wide variety of Web-based environments and business applications. Connections—The Ultimate Partner Forum is Ultimate Software’s annual customer conference. Each year, a dynamic group of more than 1,000 HR, payroll, and talent management professionals come together to learn about UltiPro product enhancements, industry best practices, and compliance regulations. On March 29, 2012, at 10:45 a.m. PDT, Ping Identity Senior Technical Architect Paul Madsen will join Ultimate Software’s Vice President of SaaS Technology Jim Jenson and Director of Strategic Alliances Jennifer Brafman Staffen in a track session for UltiPro Enterprise that will cover “The Advantages of Single Sign-On and How to Get There.” The session will repeat at 4 p.m., PDT, March 29, 2012, in a track session for UltiPro Workplace. To learn how Ping Identity’s cloud identity management solutions work with UltiPro and other HR applications, please stop by the Ping Identity booth. The Ultimate Connections Conference begins today and continues through Friday at the Bellagio Hotel in Las Vegas. About Ping Identity | The Cloud Identity Security Leader Ping Identity provides cloud identity security solutions to more than 800 of the world's largest companies, government organizations and cloud businesses. With a 99% customer satisfaction rating, Ping Identity empowers more than 42 of the Fortune 100 to secure hundreds of millions of employees, customers, consumers and partners using secure, open standards like SAML, OpenID and OAuth. Businesses that depend on the Cloud rely on Ping Identity to deliver simple, proven and secure cloud identity management through single sign-on, federated identity management, mobile identity security, API security, social media integration, and centralized access control. Visit pingidentity.com for more information. Contacts fama PR for Ping IdentityWhitney Parker, 617-986-5011pingidentity@famapr.comFollow Us on Twitter: @PingIdentityJoin our LinkedIn Group: Ping Identity CloudSubscribe to our YouTube Channel: PingIdentityTV Recent Stories from Ping Identity UNC’s Kenan-Flagler Business School Turns to Ping Identity to Solve Identity Management Complexity April 04, 2012 DENVER--(EON: Enhanced Online News)--Ping Identity today announced that the University of North Carolina’s Kenan-Flagler Business School has selected PingFederate to ease the management of identiti... more » Ping Identity Partners with Macnica Networks April 03, 2012 TOKYO--(EON: Enhanced Online News)--Ping Identity®, The Cloud Identity Security Leader™, today announced that it has partnered with Macnica Networks Corp., the leading value-added distributor in Ja... more » Ping Identity Launches Certified Service Partner Program April 03, 2012 DENVER--(EON: Enhanced Online News)--Ping Identity announced its Certified Service Partner Program. more » More Stories class
  • Ping Identity solutions for human resource applications help companies get the most out of their HR technology investments.
  • allow employees to securely access UltiPro and other Web-based HR applications using Single Sign-On (SSO), while making it easier for Human Resource Information Systems (HRIS) to provision and manage user accounts.
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    This article shares some information about a Ping Identity that was demonstrated at the Ultimate Connections Conference in Las Vegas which was held at the end of March. Ping's experts were on hand to discuss how Ping Identity can help eliminate multi-employee passwords, increasing security. Ping uses cloud identity management solutions which will allow employees to access web-based HR applications using SSO (single sign-on), making it easier for HR managers to monitor user accounts. Pings systems are designed to be used with a wide array of products already in use. This is very interesting and will help the HR department, making their job a little easier by not having to worry about misuse of employee sign ons.
da7327

Article: HRIS trends for 2017 - People Matters - 0 views

  •  HRIS technology trends are changing and challenging vendors to come up with next-generation solutions for employers. Valued at over $15 billion globally, the human resources technology market is one of the fastest growing segments in business IT — and it shows no signs of slowing down. With an HRIS, companies can align HR strategy with business objectives to get the most out of their workforces and adapt quickly to market changes.
  • There are a number of solutions offered by HRIS. Some of these include solutions in training, payroll, HR, compliance, succession planning, attendance tracking, risk management, recruiting, etc. The majority of quality HRIS systems include flexible designs that feature databases that are integrated with a wide range of features available. Ideally, they will also include the ability to create reports and analyze information quickly and accurately, in order to make the workforce easier to manage. It allows employees to exchange information with greater ease and without the need for paper through the provision of a single location for announcements, external web links, and company policies. This location is designed to be centralized and accessed easily from anywhere within the company, which also serves to reduce redundancy within the organization.
  • Software as a Service Explosion
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  • Establishment of Comprehensive Performance Management:
  • Widespread Use of Mobile HR Apps:
  • Increased focus on Employees:
  • Optimized Analytics and Data Use:
  • The Cloud remains in the forecast:
  • A company that takes the time to invest in a HRIS that fits their goals, objectives, mission, and values, is a company that is investing in its future and in its success. It will be necessary to customize any HRIS to the unique needs of a company so the system will remain flexible and relevant throughout the life of the company or enterprise.
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    The article introduces the trend of HRIS system in 2017. As information technology have considerably improved, its functions have heavily impacted on human resources management. Especially, it is said that the human resources technology market is one of the fastest growing segments in business IT and with an HRIS, companies can align HR strategy with business objectives to maintain the workforces and adapt the changes quickly. HRIS is integrated with training, payroll, HR, success planning, recruiting etc. and centralized, which encourages staff to access easily from anywhere within the company and reduce work redundancy. This article emphasizes that as one of the 2017 trends, mobile HR Apps will be spread out, so employees can expect to see the update via their smartphone. As the functions are centralized in one place, the data will be managed easily and it can increase focus on employees. Also, the cloud system can be applied in the HRIS, which means increased flexibility, faster updates, and decreased costs. As the HRIS features are getting various, a company should investigate an HRIS that fits their goals, objectives, mission, and values and choose the best options.
lethannelson268

A Primer on Human Resource Information Systems - businessnewsdaily.com - 0 views

  • With a good human resource information system in place, your HR department can collect and parse workforce data to streamline processes. By putting all relevant HR data in one location, an HRIS can make sure your business is properly organized and compliant with existing regulations. When looking for an HRIS, consider features such as automated applicant tracking functions, payroll processing and customizable reports for your business. This article is for any small business owner, employer or HR professional interested in learning about human resource information systems and their potential benefits.
  • HRIS software (also known as a human resource management system, or HRMS) organizes all kinds of worker-related data points, including sensitive identifying information like a worker's age, gender and address; an employee's workplace information like their title, pay scale and department; the benefits they've opted in to; and their timecard and time-off requests.
  • allows your HR leaders to work on new initiatives that could benefit your overall company.
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  • an HRIS creates an easily searchable database of items that administrators can access in seconds.
  • It helps HR staff work efficiently.
  • A good HRIS will be immediately visible to any new hires, since the platform can help with the talent acquisition and onboarding process, while existing employees will be able to manage their timecards and request vacation time more easily through the system.
  • The moment you notice a bottleneck in HR should be the moment you consider adopting an HRIS.
  • A good HRIS gives you, your HR department and your other employees access to contact information for anyone on the team.
  • Once hired, that new employee can use the HRIS to go through company-sanctioned training modules and continue the onboarding process.
  • With an HRIS in place, both parties have a centralized location to track their 401(k) plans, manage their healthcare plans and make adjustments when able.
  • Through an HRIS, managers can track staff's time and attendance, while employees can use the system to clock in and out, request paid time off, and track their paychecks.
  • Through an HRIS, you can create meaningful reports that highlight where your company is succeeding and where it can improve.
  • Operational HRIS: These systems try to reduce – if not eliminate – the repetition in filing and organizing employee data.
  • Tactical HRIS: These are employee-facing systems by nature.
  • Comprehensive HRIS: As the name suggests, a comprehensive HRIS closely organizes and examines human resource files.
  • Strategic HRIS: A strategic HRIS deals with the entire workforce rather than just employee-facing functions.
  • Paid accounts range from $1 to $20 per user per month, depending on other factors like features and add-ons.
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    This article covers everything you need to know about an HRIS including benefits, types, and pricing. An HRIS is a great way to keep information organized, frees up time for HR employees to take on more important tasks, ensures compliance. and makes it easy for employees to see time cards, vacation time, etc. You should consider getting an HRIS when you start to see growth in your company, and it soons becomes a hassle to handle HR by hand.
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    This article describes what a HRIS is, as well as the vast benefits of using one in your small business and when businesses should consider getting it.
nadiatc

When ERP Goes To The Cloud, You Know Things Are Getting Serious - 1 views

  • ERP — which encompasses financials, human resources, CRM, production and procurement — is the enterprise
  • we are seeing a lot more desire from the end user community to take on cloud ERP as an entirely complete solution, or as discreet bits of functionality
  • 27% already were deploying their financials within a private cloud as of last year, and 12% were using public cloud services. Another 28% had their human resources and benefits functions in a private cloud, 22% were using public cloud. Eight percent and five percent were using private and public cloud, respectively, for supply chain and demand planning
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  • “There is a requirement for integration of data in and data out. Integration and security and things such as a the data model and data cleanliness is also going to be part of the decision criteria.”
  • Systems of differentiation and systems of innovation are more amenable to change, are the more likely candidates for cloud ERP implementation.
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    Enterprise resource planning (ERP) systems were once referred to as manufacturing requirement planning (MRP) and were mostly comprised of supply ordering functions, but now consist of companyy-wide functions, such as finance/accounting, and even human resources compenents.  (Source: http://www.businessdictionary.com/definition/enterprise-resource-planning-ERP.html) This article discusses the leap ERP are taking to cloud-based software and the implications to consider.  This trend means that even small- to medium-sized business can have an ERP software to run their business, instead of (due to high cost associated with it) just large corporations.  Many are finding it beneficial, especially because it's customizable.  A business can choose which components they want or need the most instead of having to take on ones that wouldn't benefit them.  Although it's not as high a cost, it's still a cost, and the writer warns to consider business needs carefully before making the leap, giving extra considerations to the fact going fully Web-based is a security concern for any business. 
Xiaoxiao Wang

HR Management Software - 0 views

  • Today’s economy demands a more proactive, strategic role for the HR department. As competition for critical resources intensifies, managers, employees and candidates are demanding more from HR and human resource information systems (HRIS), moving beyond self-service to secure direct access to relevant information and processes whether in the office or on the road. Epicor® Human Capital Management (HCM) provides these capabilities and more, helping you to manage your globally dispersed workforce, improve human resource processes, and enhance employee satisfaction for greater efficiency and cost savings across the enterprise.
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    This artical discribed some ot the most popular HR managment softwares. It also give discriptions how the HRIS is going to fit the need of daily operation of a hotel.
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    This article shows that with the development of technology, the software for Human Resource department is also becoming more and more important. There are lots of different types of software program that will help this department achieve its goals of their businesses. So we should better pay more attention to it.
claudecole

AI in the hospitality industry: Benefits, applications, and use cases - 1 views

  • Science-fiction once claimed that humans would one day live together with robots who would make our lives easier.
  • In recent years, AI is becoming increasingly vital in the hospitality industry owing to its capacity to do traditionally human tasks at any time of day. This might save hoteliers a lot of money, minimize human mistakes, and allow them to provide better service.
  • Customer service is especially important in the travel sector, as hotels often live or die depending on how they treat their clients. The options for improving this element using AI are nearly limitless, ranging from improved personalization to targeted recommendations.
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  • The introduction of AI has drastically altered hotel operations. The tremendous number of jobs that front-desk employees are expected to handle demonstrates how different the situation would be without artificial intelligence.
  • A phone system with AI can intelligently route calls. Basic queries can be answered by chatbots on the internet. Remote check-in systems that are AI-connected can allow customers to check into their rooms using a smartphone app without ever having to stop at the front desk
  • To use the data you have on your hotel’s behalf, you must first sort, organize, cleanse, parse, and transform it into something that humans can understand. To put it another way, you must find a means to delete inaccurate or duplicated data, arrange it so that it makes sense, and then present it in a human-readable style, such as charts and graphs.
  • AI, on the other hand, enables personalization on a far deeper level, affecting the very core of the guest experience. It also helps you save time, money, and effort by enhancing efficiency.
  • For example, an AI chatbot linked to your Facebook Messenger can answer queries from visitors and collect basic information to save in your database. This information can then be utilized to tailor future interactions with the guest. You might design special offerings that cater to their specific needs, such as child-friendly accommodations, all-inclusive stays, or experiences that include a hotel room as well as tickets to nearby events or shows.
  • AI may assist you in ensuring that you get it right while also increasing efficiency and accuracy. You won’t have to look very hard to find proof of this. You almost certainly employ both a property management system (PMS) and a point of sale (POS) system. Both of these use AI to assist you to handle bookings, offering add-ons, and adding them to customers’ bills, among other things.
  • Artificial intelligence embedded in the software you use every day, such as your PMS and POS, allows for greater efficiency, a stronger relationship with your visitors, and, ultimately, greater hotel success.
  • Hilton Hotels’ First Robot Concierge, Meet Connie.
  • AI chatbots, for example, have been popular on social media platforms to allow customers to ask questions and receive near-instant responses, 24 hours a day, seven days a week. Hotels benefit from this because it allows them to achieve response speeds that are nearly difficult to achieve through human-to-human interaction.
  • Predict passenger flow using predictive analytics and machine learning to avoid airport overcrowding.Based on the current operational state, as well as prior data and patterns, machine learning can be used to assess the probability of delayed departures.By studying typical baggage mishandling and breaking points, conditions, and settings, developers can leverage machine learning skills construct a virtual assistant to proactively track baggage.
  • AI and machine learning can be used to incorporate real-time feedback into workflows. This can help assess whether or not a guest is happy with their room.
  • RPA is capable of automating dull and repetitive operations. AI is capable of detecting demand patterns, forecasting corresponding prices, and even calculating human resource requirements.
  • Hospitality businesses can use AI and machine learning to determine which aspects of their loyalty program appeal to clients and which are deal breakers. By examining emotional activity, sentiment analysis (which uses Natural Language Processing) can help organizations comprehend positive, negative, and neutral viewpoints.
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    This article details the increasing and already abundant role that AI technologies are playing in the day-to-day operations of hospitality companies. It goes into depth about how these advancements are using analytical data to provide a better guest experience while also taking information from outside sources to focus on aspects of the operation that need improvement or things that are being well received. The process of AI implementation has also allowed for the customization of guest experience allowing guests to be catered to 24/7 offering insights and calculated suggestions.
jordanskj

The Impact of AI on the Hotel Industry - 2 views

  • AI – artificial intelligence – is everywhere these days. It’s baked into your smartphone, your desktop and laptop, your virtual assistant, your smartwatch
  • They’re bits of code that live in the technology we use every day.
  • The term “AI” doesn’t have to refer to an autonomous robot that handles the cleaning in your home. It can just as easily refer to the algorithm used to personalize the marketing emails you receive.
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  • An AI-powered phone system can intelligently route calls. Chatbots can answer basic questions online. AI-connected remote check-in systems can allow guests to check into their rooms remotely via a smartphone app and never need to stop at the front desk to begin with.
  • Without AI, it would be impossible for your team to deliver the level and quality of service that you expect and your guests deserve.
  • AI is vital to being able to maximize your revenue while automating mundane tasks and reducing the amount of human effort required (and the number of errors caused by humans, as well).
  • Chances are good that you use a property management system (PMS), as well as a point of sale (POS) system. Both of these are powered by artificial intelligence, which is how they can help you manage bookings, sell add-ons, add them to guests’ bills, and more.
  • Room rate optimization Dynamic room pricing based on occupancy Updating your rates across multiple channels and OTAs in real-time Comparing your performance and rating to other hotels in the surrounding area
  • AI is enabling personalization on a much deeper level – one that affects the very core of the guest experience.
  • Artificial intelligence embedded in the software you use every day, such as your PMS and POS, enables better efficiency, a deeper connection with your guests, and, ultimately, more success for your hotel.
  • For instance, an AI chatbot added to your Facebook Messenger can answer guests’ questions and take basic information and add it to your database. That can then be used to personalize further interactions with the guest. You might make special offers that speak to their unique needs, such as child-friendly rooms, all-inclusive stays, or experiences that include a room at the hotel, but also tickets to events or shows in the surrounding area.
  • AI allows you to personalize every aspect of a guest’s stay.
  • offer unique amenities and services
  • make informed suggestions from the travel/concierge desk
  • n fact, data is considered more valuable than any other business asset, including cash.
  • To put the information you have in hand to use on your hotel’s behalf, you must sort, organize, cleanse, parse, and then transform it into something usable by human beings.
  • automating all these processes and ensuring that you’re able to surface key insights that speak directly to your ability to reach and engage with guests while staying abreast of current trends in the industry.
  • to live up to today’s guest expectations, such as less human interaction and more automation (both of which are important for health and safety protocols).
  • Once, science-fiction predicted that we would eventually live in a world filled with robots that make our lives simpler and easier. That day has come, but the robots are largely invisible.
  • Today, you’ll find AI at work in just about every aspect of all industries.
  • You only need to look at the incredible number of tasks that front desk staff are expected to juggle to realize that, without artificial intelligence, the situation would be very different.
  • In addition to juggling all of these tasks, employees are expected to be courteous, kind, to verify guest documents thoroughly, provide their undivided attention, and answer questions promptly. Since human beings are not actually able to multitask, how do you ensure that all of these things happen simultaneously and correctly? The answer is, with artificial intelligence.
  • Personalization is an essential consideration today. Consumers expect the businesses they interact with to personalize all communications. That applies to everything from voice communications to email marketing, social media interactions, and more
  • How is AI enabling better personalization?
  • It’s all about creating a unique experience that’s tailored to each guest or family.
  • From business intelligence in the hospitality industry to automating front desk and back-office tasks, AI is here to stay.
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    Hospitality employees are faced every day with multi tasking which can lead to human error. AI has many benefits in making the majority of these tasks automated. Hatboxes will take a guests information, and record it into the database which will allow the staff to make the stay more personalized with information at hand.
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    AI exists in all functions of our modern lives. It has fundamentally allowed for more processes to happen, while exhausting less human labor. It has created more efficiency and accuracy in the hospitality industry.
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    The article simply describes the ways in which AI is apart of our everyday lives and how it has not only impacted us as individuals but in the hospitality industry. Years ago, when we thought of AI we would think of big robots but now AI is as small as a chip in an iPhone, or as intangible as data on a software. AI has enabled a deeper level of personalization to guest experience as well as added close to maximum efficiency in the data and intelligence realm. It allows for multiple processes to be happening at the click of a button, lessening the potential exhaustion of our human resources in these businesses. In my opinion, AI has brought exponential convenience to our everyday lives and although sometimes intrusive, it makes life easier. Being able to rely on a piece of technology to remember certain patterns and trends is convenient and efficient.
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    In this article, the author thoroughly discusses how artificial intelligence has severely impacted the hospitality industry. The author begins with a short description of what AI really is, stating "The term "AI" doesn't have to refer to an autonomous robot that handles the cleaning in your home. It can just as easily refer to the algorithm used to personalize the marketing emails you receive". They then go on to explain how AI can be and IS extremely helpful to the operations side of the hospitality industry. For example, when the front desk phone rings, AI can be implemented to intelligently reroute incoming calls to the correct department's line, alleviating some of the work off of the front desk staff who would've otherwise needed to stop what they're doing to answer the phone for something as simple as a transfer to a different department. Next is a section dedicated to how AI can personalize the guest experience. By collecting data on guests while they're using your website, you can show them offers and amenities at your hotel that are tailored to them. The example in the article states "You might make special offers that speak to their unique needs, such as child-friendly rooms, all-inclusive stays, or experiences that include a room at the hotel, but also tickets to events or shows in the surrounding area". All in all, AI is vital to the hospitality industry. It not only helps guests have the best experience they possibly can, but it also helps the staff with providing the best service they possibly can to the guests.
Nicole Beveridge

Updating HRIS to Meet New Company, Governmental and Technological Requirements - 0 views

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    Human resource information systems have the capability to store vast amounts of data from a variety of input sources. The HRIS is designed to retrieve discrete pieces of data, about human resources and jobs, and translate it into useful information rapidly and without error. This type of management tool makes the hospitality organization more efficient and productive. Most HRIS are designed to be interactive- they permit managers to view the output on their computer monitors as it is being manipulated.
Long Jin

The Importance of a Human Resource Information System - 0 views

  • A human resource information software system or HRIS system is one way that a lot of companies use to manage everything easily and become even more productive.
  • It is only fair that you treat all the information involving them with utmost confidence.
  • With the HRIS system, you can track down to which path your work-related decisions are taking you.
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    This article introduced the importance of HRIS. Having HRIS in the hotel could aid the human resource team to become more organized and practice being practical in the workplace. Since this converts all the information digitally, the use of paper will definitely decrease. Having this kind of attitude towards employees will make them feel confident and secure. This in turn makes them more productive and will become happy at work. By having a clearer view of what is presently happening in the hotel, top management can also predict what could happen in the future. Some HR-related expenses that can be monitored through this system are the training costs of newly-hired employees, and the benefits given to the employees and their reported dependents. In addition, attendance can also be monitored here. Since being frequently absent or tardy could decrease the company's productivity, it is important that the hotel have a system where in top management can easily observe if there is an abuse of the company's system.
olaya5

InterContinental Hotel Riyadh Shifts to Sky Bayan Human Resources Management System to ... - 0 views

  • InterContinental Hotel Riyadh was looking for a solution that meets their Human Resources, time keeping, and payroll advanced requirements
  • The HR Department at the hotel needed a paperless online workflow working environment with employee self-service private operations based on online vacation balances that are being updated at all times with retroactive increase calculations that would be handled automatically by a professional Human Resources Management System
  • InterContinental Hotel Riyadh was looking for a software vendor that provides continuous technical support and ongoing customer-focused development for their ever-emerging software needs and requirements.
  • ...5 more annotations...
  • Automatic alerts in Bayan have been activated at InterContinental Hotel Riyadh to help the HR Management to be more proactive and swift in carrying out HR tasks ahead of their due time.
  • a result, more than 60 major change requests were developed, tested, and released to be included in Bayan. Those special development changes included 30 major change requests that are specific to the local and regional HR regulations and legal needs of the hospitality sector.
  • Sky Software was open to all of InterContinental Hotel Riyadh's development requirements
  • Training history is now maintained by Bayan Training Management System
  • During the project's implementation period, InterContinental Hotel Riyadh was able to successfully close the first two payroll months using Bayan with high satisfaction levels
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    This article is about the InterContinental Hotel needs for a Human Resources management system that allows them to optimize the human resources department operations. A system that allows managing reports and analysis of employees information, payrolls, resume, calculations, and other. The hotel chain InterContinental looked for software vendors that provide their needs and Sky Bayan was the software they tried and ended up working with successful results.
aali057

A Case Study of Human Resource Practices in Small Hotels in Sweden - 1 views

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    Human Resource departments that are maintained well can have an competitive edge for hotels. The hospitality industry is labor intensive with unusual hours and low wages. Having a human resources department that is devoted to making the work environment with appropriate hiring, training, and performance evaluations is key to the hotel industry. There is a lack of attention devoted to human resource departments. It's important to implement and develop Human Resource systems.
mtorres619

How To Become A Human Resources Leader In The Hospitality Industry - 0 views

  • Human Resource Management roles are incredibly important in the world of hospitality. People are our biggest asset in our people-orientated industry
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    Human Resource manager roles in the hospitality industry are very important. Staff within the industry are one of the biggest assets to the company, thus managing the staff properly should be a priority. An HR manager should be someone that the staff can talk to and trust. They also need to cover creating HR policies and procedures, recruitment, conducting staff inductions, assessing staff in their job roles, monitoring and implementing personal development plans for staff, and mediating dispute. It is a hands on job that requires staff training and development.
natashacastro

What Are the Disadvantages of a Human Resource Management System? | Chron.com - 0 views

  • Human resources management systems offer efficient digital management of your employee data. You can monitor everything from benefits to payroll and paid time off with a few clicks on your computer. This makes your HR functions quick, but it doesn't always make them better.
  • Your employees entrust you with personal information. Everything from Social Security numbers to private health information and marital status gets stored in your HR management system. Several layers of management may have access to that information. In addition, a non-management employee may engage in identity theft and access a fellow employee's sensitive data. Such a breach of security with your management system can embroil you in legal problems and create poor employee relatio
  • ecause HR management systems do such a good job of listing employee accomplishments, certifications and degrees, managers may be tempted to promote based on the objective data your system provides. This may discourage supervisors from taking the time to get to know employees on a personal basis as part of their evaluation of what staff members can contribute to your company. The U.S. Office of Personnel Management points out that computerized employee evaluations can result in an impersonal narrative from the supervisor. Such evaluations may not be the most reliable guides for making decisions about promotions.
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  • our system can contain so much data that you may find it difficult to analyze. You may need a separate analysis system just to sort the data into meaningful chunks
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    This article examines the disadvantages of a human resource management system. Employees give all of their personal information from their social security to martial status. One obvious disadvantage to having all of this information is a security breach which could create legal problems if employees choose to take on legal action. Another negative to HRIS that is discussed in the article is the finances involved with using this system. Another cost would be training the staff to learn how to use the HRIS system. Throughout the entire article I thought this negative stood out the most. With so much information in the system, it could be difficult for any owner/manager/ or employee to analyze. It could be hard to generate reports and/or identify patterns, according to the article.
tredunbar

What is HRIS? System, Model, and Application | HR Technologist - 3 views

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    The article delves into the aspects and benefits of deploying human resource information systems, also known as human resources management systems. The software assists with database management, time and labor management, payroll functions, benefits management, employee interface, talent acquisition and retention and input/output.
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