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I love this article which talks about the most common problems when people call customer service. I believe that as I teach my students I should help them become technically fluent to minimize these problems and maximize their potential in this increasingly technical world. The most common problems are: * Users don't know the terminology to describe the problem they have or to know what to look for. * Users haven't studied the problem long enough. * Users don't recognize details or signs which might aid in understanding the problem. * Users might not have easy access to the documentation, may not be qualified to understand it (because of language barriers or technical level), or they may simply not have the time or energy to use it. * Users might be unaware of the status of their computer/account/browser and/or they might be limited in their ability to obtain this information. * Users might have received incorrect or misleading information from someone else, or they might have made incorrect assumptions about the product. * Users may be familiar with one kind of product and lack the appropriate mental model for knowing how the product is supposed to work. * Users might have previous problems in the past and found it easier just to call technical support than to risk aggravating the problem when trying to fix it.

Information on how to help users become more proficient at being helped.

This is a powerhouse connection to Jobs in Wisconsin's Technical College system. Provided buy the University of Wisconsin-Stout Ed.S Degree program. The E-Learning and Online Teaching Graduate Certificate at UW-Stout is accepted as a concentration for the Ed.S program

This is a powerhouse connection to Jobs in Wisconsin's Technical College system. Provided by the University of Wisconsin-Stout Ed.S Degree program. On the open web and available to any one. The E-Learning and Online Teaching Graduate Certificate at UW-Stout is accepted as a concentration for the Ed.S program

What's the catch you ask? Well it's simply, all you need is the skill set/experience and in return we have this golden job opportunity. Salary is open and our client will offer an attractive package to suit. What we need from you: 1. 3-5 years experience working as a Technical Lead/Consultant within Federal Government or Consulting - Windows Server environment 2. Highly Protect or above Clearance - mandatory 3. Consulting experience and staff/team management 4. Ability to lead a small team and drive project milestones from inception to completion 5. available to commence work immediately or within 4-5 weeks 6. Support and/or engineer background 7. Technical industry certifications Note: only suitable applicants will be contacted. Thank you for your interest.

Spammer, what are you doing on an education list?

If you want to understand why STEM jobs are such a big deal, then this NPR interview really helps us understand why so many people are talking about STEM even though it makes up only 7% of the jobs. Read (and share) this NPR interview or download it for a listen as you travel. "That is, a technical education now allows you to do anything. And anything, for most workers, means having a job that's fairly focused as a STEM worker, but then moving on to management or into a regulatory roll or into a government job. So STEM has become the place where you go if you want to have a lot of alternatives 10 years down the road."

As directory and connections system to help technical women speakers and event organisers to find each other.

A shortage of skilled workers in today's workforce is attributed by many employers to the lack of satisfactory education beyond high school.

MITS Freedom Stick 1.0 The MITS Freedom Stick is the result of global collaboration and the leadership of Ira Socol. The design and primary technical work was all done by the Regional Support Center - Scotland North and East. We are extremely grateful fo

This is horrible news to most bloggers I know as many of us use Google reader and the apps that go with it like Mr. Reader and Feedly to pull information out of the web. RSS is one of the most useful features of Web 2 and I'm really unhappy w/ Google. iGoogle was a mistake, this a travesty. Google needs to read outliers and the mavens who use tools. I'll be researching new rss tools. This is ridiculous. ""While the product has a loyal following, over the years usage has declined. So, on July 1, 2013, we will retire Google Reader," Urs Hölzle, SVP Technical Infrastructure wrote. "Users and developers interested in RSS alternatives can export their data, including their subscriptions, with Google Takeout over the course of the next four months.""

No, the government isn't CREATING a WIFI network (the Washington Post didn't really look at this), however, this article on Gizmodo does share what is happening at the FCC that could help many, especially those in rural areas, be part of the world's new digital landscape. As we work to put devices in our student's hands, this sort of development could make a big difference for kids and can further spur online and blended learning initiatives as digital divides are further bridged. Applause? Can we have it next week? "Let's get one thing straight: the government is not creating its own "super WiFi network", but its plans will indeed make awesome new WiFi networks possible. Technically, what the FCC is actually trying to do is increase the amount of open spectrum that is available for WiFi networks of all sorts-and for other "unlicensed" uses. This is a very good idea."

So, you want to know how to edit Wikipedia? There's a course for you. We are delighted to announce a new round of our free online course, "Writing Wikipedia Articles: The Basics & Beyond" (#WIKISOO). The course runs from 25 February - 8 April 2014, and is now open for enrollment. As many of you know already, WIKISOO teaches the nuts and bolts of Wikipedia. We focus on building and improving articles related to Open Education. Enrollment is open to all. We'd especially like to invite past students to re-register: your knowledge and experience will be valuable to your fellow students, and it's also a great opportunity to deepen your learning about Wikipedia and OER. WIKISOO students learn about the values and culture that have driven hundreds of thousands of volunteers to build Wikipedia. Through your work in the course, you will join an effort that has generated millions of free articles in hundreds of languages since 2001. The course covers the technical skills needed to edit articles, and also offers practical insights into the site's collaborative norms and social dynamics. You will graduate with a sophisticated understanding of how to use Wikipedia both as a reader and as an active participant. Sign up is free.

Science Leadership academy is moving to Dell Chromebooks and cloud tools and is trading in their Macs in a move that surprised many.

If you've integrated sliderocket (now becoming ClearSlide) into Google apps for edu, you'll no longer have Google integration or free accounts past the end of the year. Sliderocket was acquired by clear slide. "Thank you to everyone who has inquired about SlideRocket's free educational initiative through Google Apps. As the integration of SlideRocket into ClearSlide has progressed, it has become apparent that a shift in our approach toward educational accounts is necessary and appropriate. Specifically, due to both technical and practical reasons, we will no longer be integrating with Google Apps or offering free educational accounts beyond the end of the year."

Over 8,500 online articles from the McGraw-Hill Encyclopedia of Science & Technology 10th editionResearch Updates from the McGraw-Hill Yearbooks of Science & Technology110,000+ definitions from the McGraw-Hill Dictionary of Scientific and Technical Terms15,000 illustrations and graphics, and bibliographies containing more than 28,000 literature citationsContent contributed by more than 5000 researchers, including 36 Nobel Prize winnersBiographies of more than 2,000 well-known scientists from the Hutchinson Dictionary of Scientific Biography®The latest news in science and technology from Science News® and ScienCentral® videosContinuously updated, fully-searchable, media-rich content, terms, images and videosadded illustrations, animations, and image galleriesquestions answered in our weekly Q&AAccessScience puts the most useful and up-to-date technology to work for you: in addition to fast, sophisticated search capability, you'll find RSS feeds, Flash® animations, image galleries, podcasts, videos, and more, with our enhanced search engine making discovery of this wide range of information easier than ever.  Whatever you need, AccessScience is designed to help:  For StudentsData, tables and tools linked directly from topic home pages, so you're never more than a few clicks from the answers you needEssay topics to guide research and reportsFor EducatorsHigh quality images and illustrations, downloadable to use in PowerPoint presentationsStudy Center offers curriculum-oriented tools, Flash tutorials, and study guidesFor LibrariansLibrarian resource center highlights news and features, research tips and tools, easy-to-access online user statistics reports, and much moreSearch by content type, collection, topic or sub-topic, with semantic search, corrective spelling, results filtering and saved search criteria

Civil War Augmented Reality project -- just in my inbox. You civil war buffs and history teachers may really get a "kick" out of this. Speaking of "kick" they are trying to get a grant that requires people to vote for them. Take a look: "This message is from a group of educators in Pennsylvania who have developed a Social Studies project that is in the process of raising a modest amount of money to build prototypes for gathering additional partners. Our project, the Civil War Augmented Reality Project, is intended to enhance the experiences of students visiting Civil War sites. It is also intended to increase attendance and revenue for historic sites by offering both "high" and "low" tech experiences to best reach the majority of the population. We feel that our project is fulfilling a need that educators, park workers, technology enthusiasts, and Civil War enthusiasts have discussed in the past: How can historic sites both raise educational value and public interest in their institutions though technology, while not alienating the non-technical history fans? We have worked hard on the answer, and are interested in promoting our creative solutions. We would like to make clear that the project is not intended solely for Pennsylvania. It is our hope that the project will expand to other venues, as we feel that we have the ability to use our ideas to enhance the experiences of all students at historic sites."

Article by Wil Richardson on Collaboration

I was pleased with how this introductory unit turned out. You'll notice, we created wikis, I had assigned 2 grades, one for technical (do they know how to do things) and another as the regular grade. For bonus for the test, students could make flashcards on proprofs (they are printable) or games on classtools.net and embed in the wiki. Also included is the assignment and my grading rubric made in excel. Sharing in case you'd like to use something similar. There are many ways to introduce wikis. First, each student created a sandbox page with basic requirements, then, this was their first group project.

Assignment for computer fundamentals - first wiki team project of 9th grade year.

I LOVE this quote: Let us forget the term "technical support" and focus on "innovation support".