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The Christmas season is well underway for retailers which means customer service departments will be facing a battle to maintain standards. With many customers shopping online for the first time as w...

We don't do a lot of posts on branding on Get Elastic, but I had to blog about Seattle-based ski, snowboard and wakeboard shop evogear. evo is an example of a retailer that has taken its corporate culture and incorporated its personality into nearly every aspect of its marketing.

Once the party's over, are you leaving customers out in the cold? Thank you pages typically don't receive much design or marketing attention. After all, by the time a site visitor sees a Thank You page the chase is over, right? The visitor purchased a widget, filled out the signup form, or downloaded a white paper - in other words, the web site has won, and another conversion stat has been chalked up in the company's analytics package. Success! Check out our positive ROI!

I have been experimenting with some advanced features in Google Analytics over the last couple of days. I was inspired by some very clever insights from Search Laboratory (sphinn it here) that we have found very useful.

Web 3.0, according to Wikipedia, is a term used to describe the future of the web. Web 2.0 would refer to the recent evolution of the web. A brief description of this evolution would be apropos. Wikipedia explores the following ideas in the first 179 words of its definition of Web 2.0

This is a recap of our webinar Multi-Store Retailing: Perks and Pitfalls with Elastic Path's own VP of Innovation, Jason Billingsley. (The replay should be available by the end of the week.) You can also catch up on all of our audio/visual webinar replays at ElasticPath.com/Events/ and blog summaries here. Though our webinars are not product-specific - we put these out there for all online retailers to access and enjoy whether you use our ecommerce software or not, this topic is near and dear to use as our most recent version of Elastic Path is really honed for multi-store retailing. If you're interested in a product-specific webinar on our product you can view the replay of Technical Introduction to Elastic Path Commerce 6.1. Multi-Store Retailing: Perks and Pitfalls covered: * Why Multi-Store is gaining momentum * Types of stores to consider launching * When to launch additional stores * How to avoid critical mistakes

Jason Billingsley shared with me his positive shopping experience with a multi-store retailer while shopping for a birthday gift for his wife Amy, and we both agreed it would make a great blog post. (Unless you've been following Get Elastic for a while, you may not understand the title of this post, please read on…)

From the "Research that Makes Spammers Giddy" department, Jordan McCollum over at Marketing Pilgrim points to an interesting new study from Ball State University's Center for Media Design and ExactTarget. The study, Messaging Behaviors, Preferences, and Personas looked at how different groups of people interact with media and which sales channels work best to reach them.

Last April, I posted a script that allowed paid search advertisers to view the exact search queries of their visitors. This was essentially a free tool that gave website owners the ability to weed out ineffective keywords and put more money toward the precise phrases that were really driving their business. Google Analytics doesn't do this out of the box. It will tell you exact search queries for visits from organic listings, but for paid search, you're stuck with the keywords that you're bidding on. With broad and phrase matching, these could vary pretty drastically from what the visitors typed into the search engine.

After you have defined your product categories and how to structure them (see Usability and e-commerce Part 1) you are ready to define the product pages. Let's start with the product overview page:

A new study by Canadian research firm Pollara has surfaced data indicating that Malcolm Gladwell's popular theory about key influencers moving markets may not be valid. Gladwell's arguments in the 2000 book The Tipping Point had reached levels of cliche approaching The Wisdom of Crowds, in large part because of its seductiveness to marketers.

Feelings and finances are as inextricable as the smell of popcorn and the craving for a salty snack. Over the years, we've interviewed psychologists, economists, CEOs, and investment analysts about the mood-money connection. Here are a few tricks the brain plays on our basic math skills, and a few examples of how marketers pull our heartstrings to loosen our purse strings. As the old saying goes, buyer beware.

SEO is a changing environment and it pays to keep up to date with the latest techniques. Look at the list of 25 must know SEO websites for 2010

""We really love this new website you've built! Now we'd like to send out an email to all of our customers, friends and anyone, and it should look exactly like the website except with a spinning mailbox at the bottom, and have my photo, and my cat's photo…" Ever had that conversation with a client? You've built plenty of websites in your time and could knock off a blog template in your sleep, but HTML email? Seriously? HTML email has the reputation (often well deserved) of being a horrible design medium."

Chad White from the Retail Email Blog recently spotted this email from TigerDirect that dynamically updates image files when a product sells out. This practice prevents the frustration and disappointment when one clicks to a product that's no longer available, creates urgency for other products and may prompt the recipient to open TigerDirect emails right away in the future.

We are proud to launch the new ClickTale Real-Time Monitor, which enables you to see where visitors are coming from, and watch exactly what they are doing in Real-Time! See precisely which pages they are browsing, as well as all their mouse moves, clicks, scrolling and keystrokes. This is an industry first in web analytics, and we are proud to be able to offer it to you today, for FREE!

Is social media/Web 2.0 for retail just hype or an essential part of doing business in the 21st century? The Wikipedic definition of Web 2.0 is "a second generation of services available on the World Wide Web that lets people collaborate and share information online." Wikipedia, being a user-generated knowledge base, is itself Web 2.0. In the ecommerce context, Web 2.0 includes leveraging social commerce on your own site, blogging/podcasting and participating in social networks like Youtube, Facebook, Twitter - and anywhere you or your customers can create and share content. Retailers often wonder what Web 2.0 / social media activities to be involved with, so this post ranks what I believe are the top 10 Web 2.0 activities for ecommerce based on their business impact.

Puede crear varias listas y segmentar según lo deseado por sus objetivos. El e-mail marketing es una de las maneras más efectivas de entregar su mensaje. Con una base de datos bien segmentada y un boletín bien diseñado puede incrementar las ventas de su empresa.