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Frederik Van Zande

The Diagnosis? Buying Stage Schizophrenia | FutureNow's GrokDotCom / Marketing Optimiza... - 0 views

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    Every visitor comes to your site in their own personal "buying stage." The buying stage is a wide spectrum, but we generally break it into Early, Middle, and Late stages:
Frederik Van Zande

Email Marketing to Personality Types | Get Elastic - 0 views

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    As email marketers, we never know what mindset email recipients will be in at any given time. So a good idea is to design your copy and creative to speak to all personality types/buying modalities: competitive, spontaneous, methodical and humanistic. If this makes you go "hmmm?" make sure you check out our explanation of the buying modes in our personas webinar and webinar recap.
Frederik Van Zande

Reducing Size and Color Uncertainty in Product Photos | Get Elastic - 0 views

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    Shopping online is risky. Customers rely on relatively small, 2-D product images or sometimes video to get an idea of the actual 3D product they are potentially buying. One of the most common reasons for online returns is the item appeared different on the site, and the customer expected a different color, higher quality, different size or other attribute than what was perceived from the image. If a customer has a negative experience buying online, even if only once, the buyer will likely be more cautious for every future online purchase. This wary customer needs more trust-builders to convert. Common concerns include sizing and color fears.
Frederik Van Zande

How to Get Past the "Don't Buy" Button | Copyblogger - 0 views

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    When it comes to selling online, getting someone to take action right now is often the key to success. Many ...
Frederik Van Zande

Crutchfield Email Covers 4 Buyer Personalities | Get Elastic - 0 views

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    I've been a big fan of Crutchfield's marketing for a long time - I consider them to be one of the top retailers in that regard. Here's a perfect example of why: Crutchfield recently ran this email incorporating ratings and reviews (an effective and underused tactic for retail email), and includes content that speaks to various buying modes effectively.
Frederik Van Zande

Cart Abandonment: Nipping FUDDs in the Bud | Get Elastic - 0 views

  • Shipping charges too high - 43% Total cost of purchase more expensive than anticipated - 36% Wanted to comparison shop at other Web sites before making a purchase - 27% Could not contact customer support to answer questions - 16% Forgot usernames and passwords for store accounts - 14%
  • 44% of shoppers surveyed by the e-Tailing Group’s research in late 2006 reported they typically compare 3 stores when making a decision, and 84% cited free shipping as “very to most influential” when buying gifts online. It could very well be a dealbreaker between buying from you or a competitor. So online stores that offer free shipping have an advantage over stores that don’t, right? Not unless the free shipping message gets through to the customer.
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    What are FUDDs? We're not talking about wabbit-hunters or the beer of choice in Shelbyville. FUDDs are fears, uncertainties, doubts and deal breakers that influence consumers' purchase decisions. How you address them can have a huge impact on your conversion rates. PayPal and ComScore recently conducted a study on shopping cart abandonment and discovered customers' top reasons were
Frederik Van Zande

Get Your E-Store Reviewed on Facebook - Get Elastic Ecommerce Blog - 0 views

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    Facebook recenly released a guidebook for businesses titled: Facebook Insider's Guide to Viral Marketing. Don't get too excited about the title, just because you set up a Fan Page for your business and buy a few social ads does not mean you'll unleash a profit-virus, or even make a ripple in the pond. But the guide does help you understand what Facebook has made available for you and how to get a Page all set up.
Frederik Van Zande

Amazon Alerts Shoppers of Price Changes in Cart | Get Elastic - 0 views

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    If you've added an item to Amazon's cart without purchasing in the same session, Amazon remembers. For a long time. On my last trip to the Amazon, I added a couple new items to buy. Not realizing I had left some products in my cart, I was greeted with this notice on the cart review page:
Frederik Van Zande

Optimizing for Hunters Part 2: Beyond Search and Navigation | Get Elastic - 0 views

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    To follow up our recent post on customer motivation and optimizing your website for hunters (e.g. moms armed with Christmas lists), I want to show you some examples beyond the search box and navigation menu. I'll use a personal story - I'm in the market for a car GPS. Previously knowing nothing about them (features, brands, prices etc), so I started off a howser. I decided I want to check Crutchfield (great product filters and product descriptions), Amazon (access to more products, the seller marketplace and more customer reviews) and Best Buy Canada (Canadian pricing, option to pick up in store).
Frederik Van Zande

IAB - Ad Unit Guidelines - international banner sizes - 0 views

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    The IAB Ad Unit Guidelines are intended for marketers, agencies and media companies for use in the creating, planning, buying and selling of interactive marketing and advertising. The IAB's Ad Sizes Working Group meets on a bi-annual basis to review proposed new ad units and issue updated voluntary guidelines as appropriate. The process whereby these new units are reviewed and considered can be downloaded here.
Frederik Van Zande

12 Can't Miss Email Strategies Webinar Recap | Get Elastic - 0 views

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    As email users, we expect and value emails that are timely, meaningful and relevant from people that we know and trust. Anything that doesn't meet this criteria is considered SPAM. Your goal is to create "Love Opportunities" where recipients WANT to open, click and buy from you.
Frederik Van Zande

How to Increase Shopping Cart Abandonment - 0 views

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    So, it wasn't exactly Daniel Day-Lewis in There Will Be Blood ("I've abandoned my CAAARRRRRRT!!!"), but when Jeffrey told me today that he still hadn't bought his nephew the Fisher Price Grow to Pro Basketball hoop after two weeks of putting it off, I assumed he was being dramatic. Jeffrey claimed to be sticker shocked from shipping cost inflation, a common reaction while shopping online. One minute, you think you know the whole price. Then - bam - you proceed to checkout, only to find that the price has shot up as much as 25%. Was Jeff being cheap? Probably. But it's understandable. The truth is that online shopping has spoiled us. When Amazon ships for free - at least it feels that way if you buy into Amazon Prime - and when Zappos wants you to return those shoes (yes, really), anything less feels like a cheap plastic substitute for the real thing. ToysRUs.com does so many things right. The product image views are clear and show multiple angles. The customer reviews are helpful and thoroughly integrated. I could go on, but the important thing - the reason they still haven't sold Jeffrey a Fisher Price Grow to Pro Basketball hoop - is that they set a poor expectation of total cost before checkout.
Frederik Van Zande

Conversion Improvements: A Primer for Getting Started | Practical eCommerce - 0 views

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    The ecommerce business is partly a numbers game. And the object of the game is to increase your sales and profitability. You need to understand how your site's visitors are converted to buying customers. Not that you need to immerse yourself in the minutiae of data that many web statistics programs produce, but to reach your site's sales potential, you need to have an understanding of its key numbers and have a simple method for tracking them over time.
Frederik Van Zande

The Shopping Cart: How to Answer the 5 Unanswered Customer Questions | FutureNow's Grok... - 0 views

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    Here are 5 key, unanswered questions (beyond shipping costs) of the shopping cart: 1. Do you offer alternate forms of payment (aside from credit card)? 2. Are you safe and secure? 3. Why are you asking for this information? 4. Do I have to set up an account to buy? 5. Do I get to review my order before we transact?
Frederik Van Zande

Neuromarketing » Emotional Ads Work Best - 0 views

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    The idea that ads that engage us emotionally work better than those that don't might provoke a, "Well, duhhh!" reaction from Neuromarketing readers. Surprisingly, though, I still encounter business executives who don't believe they are swayed by emotional factors when buying things, and often doubt that others are either. So, for those uber-rational decision-makers, here's the hard data…
Frederik Van Zande

Usability Review: Product Image Rich Media :: Varien - 0 views

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    Many good ecommerce Web sites know that the product details page can have a material say in whether customers stick around - and even whether they come back. Customers like to learn as much as possible about a product before buying, and product details pages can allow customer to explore a product.
Frederik Van Zande

Usability: eCommerce Wishlists :: Varien - 0 views

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    Wishlists are becoming increasingly popular on ecommerce Web sites. This is due in great deal to the fact that we like to be able to personalize our online shopping experiences. Plus, what happens when you see something you like, but can't buy right now? With ecommerce wishlists, it is possible to save something you like for later purchasing without having to look all over the Web site to find it again.
Frederik Van Zande

Design Tips for Web Site Shopability - 0 views

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    The average e-commerce site is effective in getting shoppers to buy less than half the time. Web site design gurus say usability testing can help bring profitability up.
Frederik Van Zande

The Landing Page Design Toolbox: 100 Tools, Tips and Resources - 0 views

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    Ideally, your landing page should be a place where you can get visitors to do what you want, whether that be buy a product, click on links, or even just read through information without having to do any additional work. There are a number of things that you can do to improve your site's page. Here's a list of 100 resources that can help you get on the road to building better landing pages.
Frederik Van Zande

Holiday Email Marketing IV: Not everyone buys/sells Christmas presents - 0 views

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    But not every recipient is looking for Christmas presents. And not every sender gets a seasonal response boost in Q4. So... Don't forget other holidays and cultures
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