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This Blog Google Blogs Web Blog News This Blog Google Blogs Web Blog News Make your 404 pages more useful Tuesday, August 19, 2008 at 10:13 AM Your visitors may stumble into a 404 "Not found" page on your website for a variety of reasons: * A mistyped URL, or a copy-and-paste mistake * Broken or truncated links on web pages or in an email message * Moved or deleted content Confronted by a 404 page, they may then attempt to manually correct the URL, click the back button, or even navigate away from your site. As hinted in an earlier post for "404 week at Webmaster Central", there are various ways to help your visitors get out of the dead-end situation. In our quest to make 404 pages more useful, we've just added a section in Webmaster Tools called "Enhance 404 pages". If you've created a custom 404 page this allows you to embed a widget in your 404 page that helps your visitors find what they're looking for by providing suggestions based on the incorrect URL. Example: Jamie receives the link www.example.com/activities/adventurecruise.html in an email message. Because of formatting due to a bad email client, the URL is truncated to www.example.com/activities/adventur. As a result it returns a 404 page. With the 404 widget added, however, she could instead see the following: In addition to attempting to correct the URL, the 404 widget also suggests the following, if available: * a link to the parent subdirectory * a sitemap webpage * site search query suggestions and search box How do you add the widget? Visit the "Enhance 404 pages" section in Webmaster Tools, which allows you to generate a JavaScript snippet. You can then copy and paste this into your custom 404 page's code. As always, don't forget to return a proper 404 code. Can you change the way it looks? Sure. We leave the HTML unstyled initially, but you can edit the CSS block that we've included. For more information, check out our gu

Conclusions * Local business owners seem to be confused about what actually constitutes spam, but can you blame them? The world of the Local search engines is often confusing even to those of us who study them on a daily basis! * Google's creation of a public forum for reporting anomalies in Maps has helped a lot of businesses recover traffic lost via Maps, and has probably helped Google identify weaknesses in its own algorithm as well. The responsiveness of the Maps team has been relatively admirable, even without providing verbal confirmation in the thread that changes have been made. (Of course, business owners whose situation hasn't been addressed are irate over the lack of response...) * The on-again/off-again bulk upload feature of Google Maps seems to be a particular favorite tool of mapspammers. * Local business owners: claim your listing at Google to avoid being victimized by hijackers and to decrease the likelihood of conflation with someone else's listing. If you don't have a website, direct your Local Business Listing at Google to one of your listings featuring the same information on another portal, such as Yahoo, Citysearch, or Yelp. * The large percentage of reported record conflations also underlines the importance of giving Google a strong signal of your business information (i.e. spiderable HTML address and phone number) on your own website. The more closely Google can associate that particular information with your business, the lower the chance of identifying someone else's business with the same information. In all honesty, I was surprised that the total number of bona-fide instances of spam reported in two months was so low, and I'm not quite sure what to make of it. It's possible that the quality of Local results has improved dramatically since the advent of the 10-pack in January. However, more likely is that the typical local business owner doesn't know where to report possible spam. It'll be interesting to see whether

Google Maps: relative value of a OneBox vs top organic results Category: Google Maps (Google Local) - Mike - 5:50 am Steve Espinosa has some interesting preliminary research on the relative click thru rates of a #1 listing in the Local 10-Pack and a simultaneous #1 listing in organic. The organic listing showed 1.6x the click thru of the the Local 10 Pack listing. As it is preliminary research and only looked at click thru not call in or other measures of action, it is an important piece of research but doesn't speak to ultimate customer action. According to TMP's Local Search Usage Study : Following online local searches, consumers most often contact a business over the telephone (39%), visit the business in-person (32%) or contact the business online (12%). If one works out the combined math of the two studies (a not very reliable number I assure you), in the end the top local ranking would still provide more client contacts either via phone or in person than the organic ranking. At the end of the day, Steve's research can not be viewed as a reason to not focus on local but rather as a call to action on the organic side. I think he would agree that, in the excitement around local, you can't forget organic's power and that in an ideal world a business would use every tool available to them. However, many times, due to the nature of a business, a business may not be able to legitimately play in the Local space and their only recourse is to optimize their website for local phrases. Another interesting outcome of Steve's initial research was "the fact is that the majority of the users who got to the site via the natural link had resolution above 1024×768 and the majority of users who visited via the Onebox result had resoultion of 1024×768 or under." As Steve pointed out, this could be do the greater real estate visible to those with larger screens and thus greater visibility of organic listings above the fold. It could also, however, be

After 12 long months of brainstorming, testing, developing, and analyzing, the wait is finally over. Today, I'm ecstatic to announce some very big developments here at SEOmoz. They include: * An Index of the World Wide Web - 30 billion pages (and growing!), refreshed monthly, built to help SEOs and businesses acquire greater intelligence about the Internet's vast landscape * Linkscape - a tool enabling online access to the link data provided by our web index, including ordered, searchable lists of links for sites & pages, and metrics to help judge their value. * A Fresh Design - that gives SEOmoz a more usable, enjoyable, and consistent browsing experience * New Features for PRO Membership - including more membership options, credits to run advanced Linkscape reports (for all PRO members), and more. Since there's an incredible amount of material, I'll do my best to explain things clearly and concisely, covering each of the big changes. If you're feeling more visual, you can also check out our Linkscape comic, which introduces the web index and tool in a more humorous fashion: Check out the Linkscape Comic SEOmoz's Index of the Web For too long, data that is essential to the practice of search engine optimization has been inaccessible to all but a handful of search engineers. The connections between pages (links) and the relationship between links, URLs, and the web as a whole (link metrics) play a critical role in how search engines analyze the web and judge individual sites and pages. Professional SEOs and site owners of all kinds deserve to know more about how their properties are being referenced in such a system. We believe there are thousands of valuable applications for this data and have already put some effort into retrieving a few fascinating statistics: * Across the web, 58% of all links are to internal pages on the same domain, 42% point to pages off the linking site. * 1.83%

Oct 7, 2008 at 11:59am Eastern by Mike Blumenthal Small Business Alert: Claim Your Google Local Business Listing Before Someone Else Does! Imagine going to the Post Office to check your post office box to discover that all of your mail and receipts for the past few weeks had been forwarded to an unknown party. The Post Office informed you that there was no chance of getting your receipts back and if you wanted to start receiving your mail at your PO box once again, you needed to go over to their new business center and fill out some forms to claim your box. Just notifying the Post Office that it was your box was not enough to protect it in the future. Due to normal delays in processing it would be 2 weeks before you started receiving your mail and money again. If you're a small business with a local listing in one of the major search engines, you need to beware: the same scenario described above could happen to your local search result info if you're not careful. The apparent hijacking of a large number of independent florists in Google Maps several weeks back is just such a story. Google, in the role of Post Office, allowed someone to hijack listings in the Florist industry using the community edit feature. For those of you unfamiliar with the incident here is a brief recap. The technique, apparently in widespread use in the locksmith, pay day loan and other industries, exploited weaknesses in Google's Community Edit capability. In this newly reported case in the floral industry, affiliate mapspamers targeted high ranking florists in major markets that had not claimed their business listings in the Local Business Center so as to be able to benefit from an existing businessâ ranking and reviews. The spammers, using these community edit tools, would change the phone number to another local number, change the location of the business slightly and then proceed to add a category, a new URL and ultimately the change name of the business. Apparently the smal

Oct 14, 2008 at 1:08pm Eastern by Mike Blumenthal Problems Continue With Google Local Business Listings What do the Google searches; Orlando Hotels, Miami Discount Car Rental & Dallas Discount Car Rental have in common? The obvious answer is that they are all local searches on popular phrases in major metro areas. A less obvious answer is that like the infamous Denver Florist search last December, they all return seemingly authoritative OneBox results on popular geo phrase searches in a major market, as in the example below: Orlando Hotels or the Marriott The searches demonstrate clear problems with Google's Universal Local OneBox algorithm. Certainly, "major city + service/product" searches should return a broad range of consumer choices and not an authoritative OneBox that limits the view to one highlighted provider of the service. Google returns the OneBox result because the ostensible business name in the result supposedly mirrors the search phrase and in Google's opinion provides strong relevance in relation to the user query. The problem with the above result is that the business shown on the map is the Marriott Orlando Downtown, not "travel.ian.com." The Marriott's business listing has apparently been hijacked. In fact, all of the listings returned on these searches have apparently been "hijacked" via Google's community edit feature and the business name of the listing has been modified from the original, Marriott Orlando Downtown, to match the search phrase. The URL's of the listings have also been modified to direct users to an affiliate link on an appropriate site. How? Through the use of Google's community edit feature for local business listings. Google's community edit feature has become the playground of black hat affiliate marketers and is sorely in need of more security. Of interest in this regards is that many of these listings are for multinational corporations. These are not small independent business that are t