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Rob Laporte

Online Ad Revenues Up Vs. 2007, Down Vs. Q2; Search A Relative Bright Spot - 0 views

  • Oct 8, 2008 at 8:28am Eastern by Greg Sterling    Online Ad Revenues Up Vs. 2007, Down Vs. Q2; Search A Relative Bright Spot Overall online ad spending in the US was up almost 13 percent compared with Q2 2007, but down slightly (0.3 percent) from Q1 2008. Online ad revenues for the second quarter were $5.7 billion, compared with $5.8 billion in Q1. Revenues were $11.5 billion for the first six months of 2008 vs. approximately $10 billion during the same period in 2007, according to the IAB. Search took a bigger share (44 percent) of the pie than it did in the first half of 2007 (41 percent). Otherwise the first six months of 2008 look quite similar in most respects to the first half of 2007. The question now is: how will a souring economy impact Q3 and Q4? Here are some IAB graphics reflecting the spending trends: Most ad categories are flat or differ by a percentage point, except for Search and Classifieds (which includes yellow pages/directories). Those two saw gains and losses of three points respectively. The concentration of ad spending among the top online players remained consistent with 2007 in terms of percentage distribution. Among the top spending industry categories, retail and financial services were down slightly in the first half vs. last year: Expect those numbers to decline further in the second half, as weakness in both sectors gets (perhaps much) worse before things improve. Overall, performance based advertising saw gains of 2 percentage points, while CPM pricing saw an equivalent decline in the second quarter vs. a year ago. I would also expect this trend to continue in the second half as advertisers look to the greater “accountability” of performance-based pricing from their online ad buying. This will continue to benefit search in a relative sense, but no one will likely be spared the effects of the recession.
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    Oct 8, 2008 at 8:28am Eastern by Greg Sterling Online Ad Revenues Up Vs. 2007, Down Vs. Q2; Search A Relative Bright Spot Overall online ad spending in the US was up almost 13 percent compared with Q2 2007, but down slightly (0.3 percent) from Q1 2008. Online ad revenues for the second quarter were $5.7 billion, compared with $5.8 billion in Q1. Revenues were $11.5 billion for the first six months of 2008 vs. approximately $10 billion during the same period in 2007, according to the IAB. Search took a bigger share (44 percent) of the pie than it did in the first half of 2007 (41 percent). Otherwise the first six months of 2008 look quite similar in most respects to the first half of 2007. The question now is: how will a souring economy impact Q3 and Q4? Here are some IAB graphics reflecting the spending trends: Most ad categories are flat or differ by a percentage point, except for Search and Classifieds (which includes yellow pages/directories). Those two saw gains and losses of three points respectively. The concentration of ad spending among the top online players remained consistent with 2007 in terms of percentage distribution. Among the top spending industry categories, retail and financial services were down slightly in the first half vs. last year: Expect those numbers to decline further in the second half, as weakness in both sectors gets (perhaps much) worse before things improve. Overall, performance based advertising saw gains of 2 percentage points, while CPM pricing saw an equivalent decline in the second quarter vs. a year ago. I would also expect this trend to continue in the second half as advertisers look to the greater "accountability" of performance-based pricing from their online ad buying. This will continue to benefit search in a relative sense, but no one will likely be spared the effects of the recession.
Rob Laporte

For small, private colleges, fewer students means more worries - The Boston Globe - 0 views

  • Springfield College saw a 26 percent drop in enrollment over the past two decades, from 2,844 to 2,114, but recently managed to stabilize its numbers and even saw an increase this year, to 2,228 according to Stuart Jones, the school’s vice president for enrollment management. Among other tactics, the school used targeted digital marketing to recruit a subset of students it believed was likely to attend, he said.
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    "Springfield College saw a 26 percent drop in enrollment over the past two decades, from 2,844 to 2,114, but recently managed to stabilize its numbers and even saw an increase this year, to 2,228 according to Stuart Jones, the school's vice president for enrollment management. Among other tactics, the school used targeted digital marketing to recruit a subset of students it believed was likely to attend, he said."
Rob Laporte

SEOs show mixed results following Google March 2019 core update - Search Engine Land - 0 views

  • But more saw lower rankings. But when we asked if you were negatively or positively impacted, most said they saw a negative impact from the March 12th Google core update. About 58 percent said they saw a negative impact, 33 percent said they saw a positive impact and 9 percent said they saw no change:
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    "FAQs on this update"
Rob Laporte

Nielsen Online Releases April 2008 U.S. Search Rankings [SearchEngineWatch] - 0 views

  • May 20, 2008 Nielsen Online Releases April 2008 U.S. Search Rankings Nielsen Online has announced its April 2008 search share data for the U.S. Let's dive right into the numbers: Google - 62% market share, up 35.4% year-over-year Yahoo - 17.5% market share, down 3.4% year-over-year MSN/Live Search - 9.7% market share, up 30% year-over-year AOL - 4.3% market share, down 5.1% year-over-year Ask - 2.1 % market share, up 35.8% year-over-year Google saw an estimated 5.1 billion searches, while Yahoo saw 1.4 billion and MSN saw nearly 800 million.
Rob Laporte

Google December 2020 Core Update Is Completely Rolled Out - 0 views

  • Google has finished rolling out the Google December 2020 Core Update on December 16th. It began rolling at around 1pm ET on December 3rd and took 13 days to fully roll out, which is just about the two-week timeframe Google has given us for the core update rollouts.
  • This was atypical core update, like any core update is typical, but this roll out felt weird. We saw a huge spike in volatility on December 4th, the day after the update began rolling out. And then we saw nothing for days, that was until December 10th when I said we saw the second wave of the update.
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    "Google has finished rolling out the Google December 2020 Core Update on December 16th. It began rolling at around 1pm ET on December 3rd and took 13 days to fully roll out, which is just about the two-week timeframe Google has given us for the core update rollouts."
Rob Laporte

Are PPC Ads Now Counting in Google Organic Backlinks? - Search Engine Watch (SEW) - 0 views

  • In the past, I've said there's no direct correlation between editorial rankings and paid advertisements. Well, it seems I was wrong. Paid search really can affect organic search. My team recently noticed this in one of our client's Google Webmaster Tools accounts. They saw instances of backlink anchor text that we knew we weren't optimizing against (not requesting links with these keywords) and they seemed very promotional in nature. When we reviewed these links, we saw that they were coming from paid search efforts. They were the titles of the ads on both Overture/Yahoo Search Marketing and Google AdWords. Yet, Google Webmaster Tools was (and still is) showing these as anchor text of backlinks to the Web site.
Rob Laporte

Relying On Print Yellow Pages? Most Local Customers Turn To The Web! - 0 views

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    Oct 22, 2008 at 7:13pm Eastern by Greg Sterling Relying On Print Yellow Pages? Most Local Customers Turn To The Web! Online marketers have been predicting the death of print yellow pages for years. While that will never happen, print yellow pages are no longer the primary way that people seek local information. In fact, the internet collectively - through search engines, local search sites, online yellow pages and other venues - is the top way consumers look for local information. A new study underscores this change and documents with hard numbers why local advertisers have to take the internet into account when trying to reach customers. The study The shift from print to web was captured by advertising agency TMP Directional Marketing, which commissioned comScore to perform a study in May 2007 about local search user behavior - online and off. The stated purpose was to "understand the use and value of on- and offline local search sources," including Internet yellow pages, print yellow pages and search engines. That study involved behavioral observations and survey responses from 3,000 members of comScore's US consumer panel. TMP followed up that original study with a second one this year, in July 2008. The results were released late last week. This overview compares the topline findings from the previous study and those just published. Internet now 'primary' local information source When asked about their "primary" source for location business information, here's how survey respondents answered: In the 2007 findings, print yellow pages were the single, leading source for local business information. However the internet, in the aggregate, was used as a primary tool by almost twice as many respondents. In the 2008 survey, search engines (e.g., Google) have pulled ahead of print yellow pages, while internet yellow pages (e.g., Yellowpages.com) saw growth and local search sites (e.g., Google Maps, Yahoo Local) experienced a slight usage
Rob Laporte

Google's December 2020 Core Update Themes - 0 views

  • The data and overall consensus point to Google’s December 2020 Core Update is it's one of the more impactful algorithm adjustments to hit the SERP over the past year or so.
  • I prefer to look at core updates almost from a pure content and UX perspective. For me, it’s about the specific pages Google swaps out more than it is a per domain analysis.
  • I am performing a qualitative analysis
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  • I am not making any sort of definitive statements
  • What moves me, however, is when I look at 100 keywords I start seeing the same content-oriented theme arise again and again.
  • What I’m trying to say, and as you’ll see in the examples I will get into later, is that the content that was more focused on the specific topic mentioned in the query did better. So while the "ultimate guide” here did get to the topic the query deals with, it was not exclusively about that topic.
  • This might call the entire strategy of creating these ultimate guides into question. Perhaps you can’t cast a wide net in that way anymore? Perhaps, the "ultimate guide” is only really suitable for people who actually want to get a more broad understanding of a topic? (Crazy to think, I know!)
  • The pages from Rocket Mortgage, on the other hand, is only about how much you need for a down payment:
  • So too is the page from Quicken Loans:
  • The Moral of the Story: If I want to understand how much money on average I need to put down when buying a house or what the various options generally are and what they mean long term, the CFPG page, .gov or not, doesn’t really help me. Its content is not specifically honed in on that particular topic. Again, we have another page that takes a sweeping look at a topic that lost rankings when the query reflected a more specific sort of intent!
  • What’s interesting here is that unlike the previous examples, where too much content resulted in the page’s topical relevance being diluted, the lack of such content here is what I think caused the ranking loss. Look, it’s not bad content. However, it’s pretty much the "general” kind of content you see here, there, and everywhere for all sorts of topics. Just compare it to what the page from the Credit Card Insider offers:
  • This just oozes depth. The third topic on the page alone (6 Ways to Pay Off…) rivals the depth shown on the CreditCards.com page! What differentiates this page from the "guides” shown in the other examples is that this is a guide that drills deep into one topic as opposed to trying to span multiple subtopics. Also, have a look at the formatting, it reminds me of what we saw on the Motley Fool’s page:
  • It’s deep content that is easy to digest. It’s not hard to see why Google swapped these two pages.
  • The Moral of the Story: Exact content relevancy is not only about what topic you talk about. You can be topically aligned but it has to offer real information to the user. It’s even better when that information is digestible. In other words, if you want to rank for a keyword with topic specificity it might be better to create an "ultimate guide” that drills deep into the topic itself versus trying to cover every subtopic under the sun in order to try to rank for more topics with one piece of content.
  • The by-line really sums it up. It tells you this article is about the fact that you most likely won't get addicted to painkillers, but it’s definitely possible so here’s the scoop. To me, it’s far more in line with the average user’s intent of learning about the risks of addiction versus understanding the fine difference between addiction and dependence. It’s the same story with the WebMD page:
  • The Moral of the Story: Again, the issue here is not how authoritative or how substantial the content is. There is no doubt that content from the NIH is both substantial and authoritative. The issue here again seems to relate to Google being better able to show content that is specifically relevant to the nature of the query.
  • First things first, the page doesn’t speak to the query directly. While in the process of learning the difference between sadness and depression one could understand the signs of depression that route is certainly indirect. You could argue that the query how to tell if you have depression could be taken as ‘how do I know if I am just sad or depressed?’ but that really doesn’t seem to be the essential intent here. That topical line (i.e., sadness vs. depression) would most likely produce its own unique query (i.e., am I sad or depressed). From the content shown on the WebMD page, it appears that Google thinks of the intent as understanding the symptoms of depression:
  • The WebMD, in contradistinction to the MHA page, speaks to the "plain meaning” of the query’s intent… how can you tell if you’re suffering from depression? Aside from that, the WebMD page offers a bit more in terms of substance. While it doesn’t go into great detail per se, the WebMD page does offer a pretty comprehensive list of items. Compare that to the MHA page which, if you read it, is a bit thin and lacks tremendously in offering much of any details (even a basic list as seen on the WebMD page). The Moral of the Story: Relevancy is a two-pronged equation (at minimum). It requires the content to be topically focused on the one hand as well as substantial on the other
  • I’ve saved the best for last. This is my favorite example that I came across when diving into the December 2020 Core Update. I mean, for crying out loud, we’re talking about the CDC losing rankings in favor of a .org domain I never heard of. How could this be? Let’s understand the intent of the query. If I were searching for this it would be because I found something on my body that I thought might be skin cancer. If I could be so bold, I would imagine that this is why most of us would search for this term. I wouldn’t, and again I imagine most people in most instances wouldn’t search for this in order to understand if regular screening is officially recommended or not. Yet, that is what the CDC page is about:
  • I hate to make assumptions, but I would also think that someone running this query is most likely not interested in the common tests and methods doctors use to determine if skin cancer is present. Yet, this is what the page from Cancer.net focuses on:
  • Again, I would search for this term if I saw something weird on my body that made me think "Holy crap, do I have skin cancer?”. The page from the AOCD is entirely made for people on the verge of freaking out at the possibility of having skin cancer:
  • To me, when you see this page relative to the pages from Cancer.net and the CDC is painfully obvious why this page got the ranking boost. The Moral of the Story: Again, I think what has transpired here is painfully obvious. Google has looked past the immediate authority of some of the pages here and has more heavily considered how relevant the content is to the query. As with the cases I have shown earlier, Google is rewarding content that speaks in a highly-focused way to the intent and nature of the query. What Was the December 2020 Core Update About? Are you expecting a one-liner that definitively characterizes the December 2020 update? You’re not going to get one from me.  This update, like any other, certainly included a whole plethora of different "algorithmic considerations” and themes. That said, from where I sit, while other core updates did things to help put the most authoritative content at the top of the SERP, this update seemed to me as being more about pure relevancy. Updates of the past have done things to weed out sites using a marketing tone within YMYL informational content or have rewarded sites that put the right content ahead of their affiliate pursuits. All of that, while part of relevancy, speaks more to a need for something authoritative at the top of the SERP. Seeing so many .gov pages drop in favor of pages from sites like Healthline or WebMD seems to point to the update rewarding relevancy to the nth degree. Perhaps Google felt as if it had "authority” at the top of the SERP in order, paving the way for a focus on relevance? Who knows. All I can say is that I personally have not seen such a strong focus on pure relevance on page one of the SERP. Content Creation Takeaways Practically speaking, I think the era of broadly reaching pages is quickly coming to an end. I think that has been the case for a while. However, seeing Google pull pages off page one of the SERP because they deal with multiple subtopics is a new level, at least for me. It shows that you have to create content that talks about one topic and one topic only (unless the keyword reflects a specific desire for a broader survey of a topic). I wonder if the idea of having one ultimate guide so as to win numerous keywords should be replaced with multiple posts where each post deals with one specific topic or subtopic. (If you do that, please don’t create thin content, that is not what I am advocating for.) It’s a rather logical concept. As Google gets better at understanding content it is going to prefer highly-focused content around a specific topic to that which is of a more broad nature unless the query specifically shows intent for a general survey of a topic.
Rob Laporte

Top Search Providers for August 2009 - ClickZ - 0 views

  • Top Search Providers for August 2009 By Jack Marshall, ClickZ, Sep 15, 2009 Microsoft's Bing grew its number of queries from U.S. users by over 22 percent month-on-month during August, making it the fastest growing major search provider, according to data from Nielsen. The engine, which was re-launched in June, now accounts for 10.7 percent of all U.S. searches. Market leader Google managed growth of 2.6 percent in comparison, behind an overall average of 2.9 percent for the sector, but continues its dominance with 65 percent of searches. Yahoo, meanwhile, saw its volume of searches drop by 4.2 percent, but continues to hold second place in terms of overall share with 16 percent. Rounding out the top four, AOL experienced growth of 2.9 percent, accounting for 3.1 percent of total searches.
Rob Laporte

The Next Frontier In Search Marketing - Forbes.com - 0 views

  • Internet tracker Hitwise claims that "the share of search traffic to Web sites generated from paid listings has dropped to about 7.25% over the last four weeks, down from 9.8% during the same period a year ago. And Hitwise noted that paid clicks from searches for brand name terms--such as Home Depot ( HD - news - people ) and Orbitz ( OWW - news - people )--saw especially sharp drops."
Rob Laporte

The Importance of Site Speed in 2018 | Power Digital - 0 views

  • Site Speed’s Impact on SEO Site speed is a ranking factor and an even larger ranking factor for mobile pages. Google is rolling out a Mobile First index moving forward, which will officially take effect in July 2018, meaning now is the time to optimize for mobile site speed so you’re not on the losing team when it officially rolls out. With that being said, we have already seen the direct impact that site speed has on our clients’ websites’ SEO rankings and organic traffic. The reason why site speed is a ranking factor is that it is, first and foremost, a sign of quality user experience. A fast site speed will result in a better user experience, while a slow site speed will result in a poor user experience. A user is typically staying on a site longer if the site speed is faster and they also convert better and bounce less. For those reasons, Google has made it a ranking factor. Related: Improve Website Speed with these 5 Quick Tips We view three to four seconds or less as a good page load time. This varies slightly based on the type of site and industry but typically if your web pages load in under three to four seconds, you’re doing well. Once you exceed that load time, we start to see less optimal rankings as well as a poorer user experience. Conversely, if we brought this page speed down to sub-three to four seconds we would likely see better rankings. We have seen the effects of this first-hand with a client. We implemented site speed optimizations on a client’s website and the client’s developer accidentally removed the work we had done. The website with the site speed optimizations went from a four-second load time to a 12-second load time after the optimizations were removed, which caused rankings to plummet. We went back in and updated the site with the proper site speed optimizations again and got the website back to a four-second load time and rankings went back up. This illustrated in real-time that site speed has a direct link to SEO and keyword rankings. This is rare, as almost nothing happens in real-time for SEO, it’s a slow and steady wins the race scenario, but we saw the ranking impact in just a few days when site speed optimizations were stripped and then re-implemented. It was a great experiment because we already knew site speed made an impact on SEO, but this really showed the emphasis Google is placing on it for mobile and desktop from a search perspective. The benefits of site speed on user experience impact other digital channels as well, like paid search.
Rob Laporte

Disavowing in 2019 and Beyond - Should you be auditing your links? - 1 views

  • We decided at MHC to stop offering link audits as we did not feel that it was right to offer a service that could be completely unnecessary. However, we found that a few clients were quite insistent and wanted to give disavowing a try. We filed a few disavows and were incredibly pleased to see that some of these sites saw nice gains a few weeks to months later.
  • Google’s guide on linking.
  • We’ll hopefully soon be putting out a thorough guide to disavowing. For now though, we would recommend that you only file a disavow if you are confident in understanding what Google considers a natural link to be. Also, if you are having an SEO company audit your links, we would recommend that you only use companies that manually review your links and have good knowledge of Google’s guidelines on linking. If your SEO company is filing disavows based mostly on recommendations from tools, we feel that this work is unlikely to result in improvements in ranking.
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  • Where we really would be worried is if a competitor took the time to get articles published on authoritative sites by paying for links from journalists, exchanging links with prominent bloggers, or doing other things that go against Google’s guidelines. The problem though, is that initially, this type of link has the potential to actually INCREASE your rankings if not detected as unnatural by Google. Also, this type of link is hard to get! A negative SEO campaign of this nature would take an incredible amount of effort.
  • We also have a theory that would negate a lot of negative SEO attempts. (So sorry for the bad pun.). We think that it is possible that Google is only passing PageRank through sites with good E-A-T (expertise, authoritativeness, and trust). If this is true, then most links on the web, including the vast majority of negative SEO links are simply being ignored. Also, the only links that a competitor could place that would cause Google to distrust the site, would be ones that conversely could end up being fantastic links that have the potential to improve your rankings.We still think that this type of sneakiness is possible in some highly competitive, big money verticals. If you are noticing a large influx of links like this that really do look like sophisticated attempts to manipulate Google rankings, then, in some cases it may be a good idea to pre-emptively disavow those links. But be careful. You could do more harm than good!
jack_fox

The January 2020 Core Update: Affiliate Sites, Pet Health, Trust Issues and Spam likely... - 0 views

  • Affiliate sites that did not properly disclose their affiliate links may have been affected.Truly excellent content appears to have been rewarded.Several elements of trust, as outlined in the Quality Raters’ Guidelines (QRG) were possibly reassessed.
  • A lot of ultra-spammy content may have been deindexed.
  • we believe that if something is outlined in the QRG, it means that Google is either measuring this algorithmically, or they want to be able to measure it algorithmically.
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  • some examples of things that we noticed on affiliate sites that saw improvements in overall keyword rankings with this update:Plain text to make it clear that the user is clicking on a link to take them to a sales page. Example: When I make this recipe, I love to use this blender which you can buy on Amazon.
  • Using an official widget from your affiliate partners.
jack_fox

New local SERP live in Europe - Search Engine Land - 0 views

  • In April 2019, Google was experimenting with a new local SERP that highlighted alternative directory sources for the same query. At the time, we saw an example in the wild for Germany. Now, an updated version of the SERP featuring branded directory buttons appears to be live in the UK, Belgium, Spain, Greece, and France – if not already throughout Europe.
jack_fox

Case study: More content is not always better for ranking in Google - 0 views

  • Prior to working with us, the law firm had another company set up dozens of boilerplate service area pages targeting social security disability terms. Each page was focused on an individual city or service area but provided no real value to the users who visited those pages.
  • we made the decision to delete them all and redirect them to the main pages on the site that were about social security disability.  The result. Within weeks of doing this, my colleague Carrie Hill saw big increases in their local pack rankings for “social security disability attorney.”
  • In the case study example, it would have been better to add a few service area pages and determine if they perform well instead of adding 50 of these service area pages as a first step.  
jack_fox

To Post or Not to Post: 7 Quick Tips for Google Posts - Moz - 0 views

  • unlike the other three types of posts, COVID posts get their own special spot in the knowledge panel.
  • the average click-through rate on all the posts in our study was half a percent
  • when you are tracking the results from posts, that what you see inside Google My Business Insights is not going to match what you see inside Google Analytics.
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  • post justifications only look at posts that were done from the last 60 days.
  • If you love emojis, this is one of the strategies that we saw that actually helped performance on Google Posts.
  • if you made one update post, never posted again, it would stay there for six months and then it would disappear,
Rob Laporte

Is the Watch Industry on the Cusp of a Physical Retail Renaissance? Part 1 | WatchTime ... - 0 views

  • In other words, e-commerce has undoubtedly become one of the biggest disruptors and challenges for traditional retailers, but giving up physical locations does not seem to be the right answer either. Ironically, even Amazon (estimated to be responsible for about 44 percent of all U.S. e-commerce sales last year, according to a study from One Click Retail) cannot survive online alone.
  • Tourneau CEO Ira Melnitsky’s approach: “We believe the future of traditional retail is still very strong and will be complemented very well by our digital and e-commerce initiatives. One will support the other and vice versa.”
  • This sentiment is shared by most of the watch groups
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  • A survey that was conducted in 2017 by consulting company Deloitte in six countries among a total of 4,500 consumers revealed that “the vast majority of people surveyed are still likely to buy a watch in-store.” At the same time, the development of online channels turned out to be “the second priority of watch executives after [the] introduction of new products.” Global management consultancy Bain & Company saw online sales in the luxury goods sector jump “by 24 percent in 2017, reaching an overall market share of 9 percent” (with shoes, jewelry, and handbags ranked as the three fastest-growing product categories). At the same time, Bain also estimated that physical stores would still “account for 75 percent of purchases over the next decade.”
  • But there’s good news, too. While retail in the U.S. may have seen better times, there are still a lot of watch brands that rely on independent partners with physical locations
  •  
    "here"
jack_fox

What We Learned From A "Google Only" Marketing Approach | GatherUp - 0 views

  • Consider offering a “Google only” entry-level service as one of your services
  • Then use the metrics that are available to prove its worth to your clients. Show them significant KPIs improvements as a rationale for upgrading to your higher-end services.
  • Consider selling reviews as a service beyond just asking for reviews.
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  • A “Google only” approach to marketing works, and it works well.
  • ‘Deep-six’ expensive citations
  • we deleted all of the inappropriate business listings that were out there, cleaned up every bad listing we could find.
  • We took the time to build out new listings across several sites. Spot 2 Be received a few more links, but we saw virtually no impact by the end of that quarter in terms of rank of her top 50 terms. That being said we did see some movement lower down that indicated that the new citations had some value.
  • while citations aren’t what they used to be they might, if done judicially, provide some benefit. 
  • Can a Google My Business website rank? A: Yes
  • Would NAP confusion create additional problems? Would it screw the pooch? A: No
  • Could a Google-only marketing strategy provide ongoing lift and benefit?A: Yes and it could do so inexpensively
jack_fox

The State of Local SEO: Experts Weigh in on Industry-Specific Tactics - Moz - 0 views

  • Our financial client created COVID landing pages for both personal and business accounts. This client saw a 95% increase in organic goal completions from February to March. There was also a 97% increase in organic goal completions YoY. Google posts that focused on coronavirus-related services and products have also performed well.
  • Figure out the best method for earning reviews. Test email, texting, and in-person requests from your team, physical cards with a bit.ly link, etc. Test each one for a few months, then switch to a different method. Test until you find the method that works best for your customers.  The other thing that really needs to be considered is how to get customers to write about the specific services they used when working with your company. Little prompts or questions that they could answer when you reach out will help customers write better reviews.
  • Home Services
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  • Financial Services My number one tactic for reviews has always been to have an actual person ask for a review during key points in the customer journey. For example, an associate that helps someone open a checking account
  • Most home service businesses should not be displaying their address since they are a Service Area Business, but this doesn’t stop some from keeping their address up to rank in that city.  Google does tend to prioritize proximity in the home services industry, unfortunately. 
  • Reviews should definitely play a bigger factor than proximity for financial institutions.
  • With digital banking and the amount of trust we put into financial organizations, proximity isn’t a major factor when considering a financial service provider, but Google results don’t reflect that. 
  • Paragraph, table, and carousel featured snippets are typically the types that we see financial websites achieving most often.
  • I believe that featured snippets will become more and more regionally specific. If you do a search for “new water heater cost” you see a featured snippet for Home Advisor. If a company that is local to me published content around the cost and installation, why wouldn’t Google serve that snippet to me instead of what is shown nationally?
  • Review strategies should include offline tactics. Community outreach and involvement are crucial. I would argue that anyone who is consulting about online reputation management should focus on the company’s reputation offline as well.
jack_fox

(1) Google Search Central on Twitter: "A few Google Search Console users reported that ... - 0 views

  • the Index Coverage report data is refreshed at a different (and slower) rate than the URL Inspection. The results shown in URL Inspection are more recent, and should be taken as authoritative when they conflict with the Index Coverage report.
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    "the Index Coverage report data is refreshed at a different (and slower) rate than the URL Inspection. The results shown in URL Inspection are more recent, and should be taken as authoritative when they conflict with the Index Coverage report."
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