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Oct 22, 2008 at 7:13pm Eastern by Greg Sterling Relying On Print Yellow Pages? Most Local Customers Turn To The Web! Online marketers have been predicting the death of print yellow pages for years. While that will never happen, print yellow pages are no longer the primary way that people seek local information. In fact, the internet collectively - through search engines, local search sites, online yellow pages and other venues - is the top way consumers look for local information. A new study underscores this change and documents with hard numbers why local advertisers have to take the internet into account when trying to reach customers. The study The shift from print to web was captured by advertising agency TMP Directional Marketing, which commissioned comScore to perform a study in May 2007 about local search user behavior - online and off. The stated purpose was to "understand the use and value of on- and offline local search sources," including Internet yellow pages, print yellow pages and search engines. That study involved behavioral observations and survey responses from 3,000 members of comScore's US consumer panel. TMP followed up that original study with a second one this year, in July 2008. The results were released late last week. This overview compares the topline findings from the previous study and those just published. Internet now 'primary' local information source When asked about their "primary" source for location business information, here's how survey respondents answered: In the 2007 findings, print yellow pages were the single, leading source for local business information. However the internet, in the aggregate, was used as a primary tool by almost twice as many respondents. In the 2008 survey, search engines (e.g., Google) have pulled ahead of print yellow pages, while internet yellow pages (e.g., Yellowpages.com) saw growth and local search sites (e.g., Google Maps, Yahoo Local) experienced a slight usage

Google Maps: relative value of a OneBox vs top organic results Category: Google Maps (Google Local) - Mike - 5:50 am Steve Espinosa has some interesting preliminary research on the relative click thru rates of a #1 listing in the Local 10-Pack and a simultaneous #1 listing in organic. The organic listing showed 1.6x the click thru of the the Local 10 Pack listing. As it is preliminary research and only looked at click thru not call in or other measures of action, it is an important piece of research but doesn't speak to ultimate customer action. According to TMP's Local Search Usage Study : Following online local searches, consumers most often contact a business over the telephone (39%), visit the business in-person (32%) or contact the business online (12%). If one works out the combined math of the two studies (a not very reliable number I assure you), in the end the top local ranking would still provide more client contacts either via phone or in person than the organic ranking. At the end of the day, Steve's research can not be viewed as a reason to not focus on local but rather as a call to action on the organic side. I think he would agree that, in the excitement around local, you can't forget organic's power and that in an ideal world a business would use every tool available to them. However, many times, due to the nature of a business, a business may not be able to legitimately play in the Local space and their only recourse is to optimize their website for local phrases. Another interesting outcome of Steve's initial research was "the fact is that the majority of the users who got to the site via the natural link had resolution above 1024×768 and the majority of users who visited via the Onebox result had resoultion of 1024×768 or under." As Steve pointed out, this could be do the greater real estate visible to those with larger screens and thus greater visibility of organic listings above the fold. It could also, however, be

Oct 7, 2008 at 11:59am Eastern by Mike Blumenthal Small Business Alert: Claim Your Google Local Business Listing Before Someone Else Does! Imagine going to the Post Office to check your post office box to discover that all of your mail and receipts for the past few weeks had been forwarded to an unknown party. The Post Office informed you that there was no chance of getting your receipts back and if you wanted to start receiving your mail at your PO box once again, you needed to go over to their new business center and fill out some forms to claim your box. Just notifying the Post Office that it was your box was not enough to protect it in the future. Due to normal delays in processing it would be 2 weeks before you started receiving your mail and money again. If you're a small business with a local listing in one of the major search engines, you need to beware: the same scenario described above could happen to your local search result info if you're not careful. The apparent hijacking of a large number of independent florists in Google Maps several weeks back is just such a story. Google, in the role of Post Office, allowed someone to hijack listings in the Florist industry using the community edit feature. For those of you unfamiliar with the incident here is a brief recap. The technique, apparently in widespread use in the locksmith, pay day loan and other industries, exploited weaknesses in Google's Community Edit capability. In this newly reported case in the floral industry, affiliate mapspamers targeted high ranking florists in major markets that had not claimed their business listings in the Local Business Center so as to be able to benefit from an existing businessâ ranking and reviews. The spammers, using these community edit tools, would change the phone number to another local number, change the location of the business slightly and then proceed to add a category, a new URL and ultimately the change name of the business. Apparently the smal

Local Search Tools For the SMB and Professional Category: Local Search - Mike - 6:00 am I have been using two "new" local search tools of late and have been impressed with both of them. The Local Search Toolkit from seOverflow has recently been released from beta and upgraded to work with the many changes that occurred recently in Google Places. The tool provides competitive information for a range of information for the top 7 listings in a given geo search. It will provide both URLs and totals for each of the following: Site Title Tag, Categories, Citations, Reviews , Number of Photos, Number of Videos, whether the listing is Owner Verified and the listings Distance to City Center. It's free and provides a wealth of information. It's useful for determining which reviews sites are most prevalent in which industries and which citations sources are the most prominent. Another tool that I often use is the Whitespark Local Citation Finder. The free version has been around for a while and is also useful in finding citations for either keyword phrases, your own site or those of a competitor. They just released the Local Citation Finder Pro version. The Pro Version is $20/mo and normally I do not write about products that charge a fee but it has a new feature that I am finding incredibly useful (they provided me with a free subscription). Local Citations Pro now offers the ability compare the specific citations between any number of  searches and or business listings. So for example you can examine your business listing and the citations for the listing that is tops in your category and against the citations for a series of search pharse. The information is offered up both visually and via a spread sheet file: Pro users also get these other features: Compare Citations Easily determine which citations your competitors have that you're missing. Sort by Value Sort your results by SEOmoz Domain Authority and Majestic SEO ACRank. Get Results in Minutes

Conclusions * Local business owners seem to be confused about what actually constitutes spam, but can you blame them? The world of the Local search engines is often confusing even to those of us who study them on a daily basis! * Google's creation of a public forum for reporting anomalies in Maps has helped a lot of businesses recover traffic lost via Maps, and has probably helped Google identify weaknesses in its own algorithm as well. The responsiveness of the Maps team has been relatively admirable, even without providing verbal confirmation in the thread that changes have been made. (Of course, business owners whose situation hasn't been addressed are irate over the lack of response...) * The on-again/off-again bulk upload feature of Google Maps seems to be a particular favorite tool of mapspammers. * Local business owners: claim your listing at Google to avoid being victimized by hijackers and to decrease the likelihood of conflation with someone else's listing. If you don't have a website, direct your Local Business Listing at Google to one of your listings featuring the same information on another portal, such as Yahoo, Citysearch, or Yelp. * The large percentage of reported record conflations also underlines the importance of giving Google a strong signal of your business information (i.e. spiderable HTML address and phone number) on your own website. The more closely Google can associate that particular information with your business, the lower the chance of identifying someone else's business with the same information. In all honesty, I was surprised that the total number of bona-fide instances of spam reported in two months was so low, and I'm not quite sure what to make of it. It's possible that the quality of Local results has improved dramatically since the advent of the 10-pack in January. However, more likely is that the typical local business owner doesn't know where to report possible spam. It'll be interesting to see whether

"Pricing"

"If Google cares this much about ratings, review text, responses, and emerging elements like place topics and attributes, any local brand you're marketing should see these factors as a priority."

Oct 14, 2008 at 1:08pm Eastern by Mike Blumenthal Problems Continue With Google Local Business Listings What do the Google searches; Orlando Hotels, Miami Discount Car Rental & Dallas Discount Car Rental have in common? The obvious answer is that they are all local searches on popular phrases in major metro areas. A less obvious answer is that like the infamous Denver Florist search last December, they all return seemingly authoritative OneBox results on popular geo phrase searches in a major market, as in the example below: Orlando Hotels or the Marriott The searches demonstrate clear problems with Google's Universal Local OneBox algorithm. Certainly, "major city + service/product" searches should return a broad range of consumer choices and not an authoritative OneBox that limits the view to one highlighted provider of the service. Google returns the OneBox result because the ostensible business name in the result supposedly mirrors the search phrase and in Google's opinion provides strong relevance in relation to the user query. The problem with the above result is that the business shown on the map is the Marriott Orlando Downtown, not "travel.ian.com." The Marriott's business listing has apparently been hijacked. In fact, all of the listings returned on these searches have apparently been "hijacked" via Google's community edit feature and the business name of the listing has been modified from the original, Marriott Orlando Downtown, to match the search phrase. The URL's of the listings have also been modified to direct users to an affiliate link on an appropriate site. How? Through the use of Google's community edit feature for local business listings. Google's community edit feature has become the playground of black hat affiliate marketers and is sorely in need of more security. Of interest in this regards is that many of these listings are for multinational corporations. These are not small independent business that are t

Google's Local algorithm (the one that populates maps.google.com and helps populate the 10-pack, 3-pack, and Authoritative OneBox) counts links differently than its standard organic algorithm. \nIn the Local algorithm, links can still bring direct traffic from the people who click on them. But the difference is that these "links" aren't always links; sometimes they're just an address and phone number associated with a particular business! In the Local algorithm, these references aren't necessarily a "vote" for a particular business, but they serve to validate that business exists at a particular location, and in that sense, they make a business more relevant for a particular search.

20 Local Search Marketing experts weigh in on the importance of 47 criteria that influence rankings in the Google and Yahoo Local search algorithms.\nThis could be used as a checklist for going local SEO and IYP.

Survey of most recommended factors to focus on. 

Jus ta few days ago Google greatly expanded the Google Local dashboard to include way more data. You can now see Impressions, actions, top search queries and zip codes of visitors. This could be pretty useful for sites who rely on local business.

IYP and Local for Canada.