Online Conversion

Here is a different way of looking at the personalities of the people who are visiting your Web site. Remember, peoples' personalities change when they are problem solving on the Web. Don't think about their normal personality type. Think about how they are going to act when visiting your site in particular.

Friction is something I haven't written about much. Friction is anything that keeps a visitor from scanning and understanding your page. From a conversion standpoint, it is anything that makes it unclear what a visitor should do. This article really is enlightening about four  Originally from Austin McCraw of MarketingExperiments

 @ReelSEO Having just completed my first two videos for my up-coming book, I was grateful to have these nine reminders of what makes video convert.

It's about time I started investing in video. The research and case studies I've read show that video is a powerhouse conversion tool, in almost all industries, B2B and B2C. Video isn't to boost your ego (although I like putting a little of myself in the footage). It has a job to do. These nine will help you get results.

Ready to take conversion seriously? Finally? If you want a great place to start, here are fifty bit-sized posts to get you started up the learning curve. I even got a mention. There are lots of ways to increase the performance of your website, and this list is organized into very helpful categories. Spend some time here.

While this article focuses on urgency and social proof, take a look at the way this Ruby Lane product page is designed.

Price is prominently displayedAdd to Cart button is high on the pageShipping is handled before entering checkoutThe product description is near the hero shot (and well written)Several high-quality photos are provided.All are above the fold or close to it. Are you working this hard to help your visitors buy?

Email is the biggest social network on the planet. If you find yourself reluctant to tackle this proven cahnnel, here is a one-stop resource for inspiration and instruction.

It might help to look at email as a social network. It is, only it is VERY large. My 91-year-old grandmother "friended" me years ago on email. We share video, pictures, posts … everything via email. So, if you have a social media strategy that ignores the biggest social network on the planet, is it a complete strategy? Not even close.

 @unbounce Here is some data that we are seeing elsewhere, in which video increases conversion rates. The universal appeal of video is quite surprising -- and powerful.

 Roll over the images at the top of this page. We know video is rocking conversion. Here's an innovative way to integrate video into a category page from apparel etailer J.Crew. I don't know if this feature is actually increasing conversion rates for J.Crew. Have you tried something like this to good effect? 

 @KISSMetrics Viral content is generally a hit-or-miss proposition for most businesses. It's hard to tell which will catch the interest of the public or go main-stream. One strategy is to prepare ALL of your content to go viral, so that when you launch the right topic at the right time (e.g. get lucky), your content will have wings.

This infograph from KISSMetrics hits the key things you should consider if you want content that is viral-worthy.

@widerfunnel "We have tested rotating offers many times and have found it to be a poor way of presenting home page content." Enough said.

Businesses love rotating banners because they are cowards. They are afraid of picking something and running with it. They don't want to lose a chance to get everyone. Well, when you try to sell to everyone, you sell to no one. If you won't listen to me, please, read Chris Goward's article. When it comes to testing, the Wider Funnel people konw what they're doing.  

@SeeWhy provided one of the most mind-changing ideas to come out of last week's Conversion Conference in New York:

Shopping Cart Abandonment Isn't Necessarily Bad

Some shoppers must abandon once or twice before they can buy.

But when it's time to close the deal, you don't want your shopping cart to choke. This infographic is a fantastic summary of the best practices to keep someone in the buying process, and getting them back if they need to abandon. 

Does your company have a Markishing department yet? That's a Marketing/Publishing department, and if you don't you better start working on it.

This infograph from Eloqua illustrates the power of content at various stages of the purchasing cycle. You don't have to be an enterprise to be using this kind of markishing approach to marketing. Learn about content development and cascades in my up-coming book.

In my new book -- see preview on Facebook -- I isolate five conversion signatures, one of which is right for your website. One is the Site as a Service signature, and the first conversion strategy is "Turn Visitors into Tryers."

This case study bears out the importance of that strategy. SaaS sites have an advantage over ecommerce sites in that their visitors can try the product right there on site. Why not offer a trial? Find out the other strategies in a free video introducing the book's core concepts.

"I may have an answer to your questions."

Doesn't this sound hopeful? And you do. Whatever industry you are in, it is fundamentally your duty to understand your market's problems and to figure out how to solve them. The philosophy of content marketing is that teaching prospects about their problems is as important as teaching them about your solutions.

So, if you have some helpful knowledge that helps prospects solve problems, how are you letting them know that you're there for them?

Here are twelve ways to call attention to what you offer. Then you can let the content speak volumes for your solutions.

 @CrazyEgg If you asked 14 conversion experts what they consider important for increasing the performance of a website, you would learn a great deal in a short time. This article delivers, with some very smart people (including me) weighing... for you.

The "sales letter" is a style that is used in particular situations to convert. You may never need one. However, the four P's of copy are a golden nugget in this article. They should guide your copy in any landing page situation, sales video, etc. They are: PromisePictureProofPush

 @GaelBreton Advanced Segments are very helpful. I recently created a video showing you one way to define them in a way that even managers will get.

For those that want to drill down on Advanced Segments in Google Analytics, here is a survey of several segments you may find interesting.

A new tool for our online conversion lab! Facebook is apparently going to give us more insight into the behavior of individuals on our Facebook pages. The more we know about the success of these pages, the better decisions we can make about spending our marketing time and dollars on social media.

Despite all the hype, social networks are not a panacea for businesses, and many are putting too many resources into them without knowing the payoff.

Conversion math is sometimes hard to understand. How can really small increases in website conversion rates LOWER the cost of all f my marketing? Well, that is a discussion for another time. Now you don't have to think so hard about it.

Google has laid it out very clearly: If your landing pages are good, they will send you more traffic for less money. You don't have to be a math genius to figure out the importance of conversion optimization anymore.