Group items tagged

Facilitator Qualities and Skills These online facilitator qualities and skills started with the the QUALITIES FAQ created by the Group Facilitation Listserv GRP-FACL@CNSIBM.ALBANDY.EDU. I took the qualities posted to the list, then sorted them alphabetically. After letting them set, I started sorting and adding in context for online facilitation. I'm looking for sets of qualities and patterns. What do you think is important in the online context? What is less important? What is missing?

Why Facilitate Online? Online group interactions do not always "happen" spontaneously. They require care and nurturing: facilitation. The core of facilitation and hosting is to serve the group and assist it in reaching its goals or purpose. Some describe this role as a gardener, a conductor, the distributed leadership of jazz improvisers, a teacher, or an innkeeper. It can be this and more. Levitt, Popkin and Hatch, in their article "Building Online Communities for High Profile Internet Sites" wrote, "Communities are organic in nature and site owners can't make them successful or force them to grow. As site owner can only provide the fertile ground on which a community may grow, and then provide some gentle guidance to help the group thrive. Much of the challenge in fostering an online community is social, rather than technical." Facilitation is a balance between functions that enhance the environment and content, create openness and opportunity, and functions that protect the members from harassment.

"Call for submissions for the ECE Conference Creativity and Engagement in Higher Education Submissions are invited for the 6th Education in a Changing Environment Conference to be held at the University of Salford, 6 - 8 July 2011. There are two formats for submissions : full papers and abstracts. Within the abstract category there are a variety of different presentation types. Conference Theme Full papers and abstracts are invited which explore Creativity and Engagement in Higher Education across one of the following themes: * Social Media: Papers and abstracts are sought that explore how social media can be used to facilitate, engage, support or deliver learning * Learning, Teaching and Assessment: Papers and abstracts are sought that offer insights into creative ways of facilitating learning, teaching and assessment and enabling engagement with students * Networking and Partnerships: Papers and abstracts are sought that address engagement and creativity with external partners. Partners may include other universities, other countries, and employers. This may include research in organisational learning and in work related learning. "

"A PLE (personal learning environment) is: a system that helps learners take control of and manage their own learning. This includes providing support for learners to set their own learning goals, manage their learning, manage both content and process, and communicate with others in the process of learning. In contrast, a virtual learning environment (VLE) or learning management system (LMS), such as Blackboard or Moodle, is: a software system designed to help teachers by facilitating the management of educational courses for their students, especially by helping teachers and learners with course administration. The system can often track the learners' progress, which can be monitored by both teachers and learners. Notice the difference? A VLE/LMS is all about controlling how you learn. A PLE is about giving you control over how you learn."

Welcome to the Global Innovation Network www.ginnn.com is THE social network and community of practice dedicated to facilitating innovation and business development by bringing together businesses, entrepreneurs, academics, researchers and investors in one place. The more you put in to this community the more you will get out - so join in and get involved.

"When participating in or maintaining a social media site on behalf of Queen's, clearly state your role and goals. This will help you determine the most effective use of social media to deliver your message. Please consult our Social Media Brief to facilitate the development of a strategy."

"Learning Histories" are used in action research projects to enhance organizations' learning capabilities. The approach documents change as it facilitates individual and organizational reflection. Findings and progress in creating learning histories, as well as questions and issues regarding their future use in system-wide learning efforts, are described.

Yesterday, I facilitated a session called Mapping Social Media to Strategy. Here's the description: The session will share an overview of why the sequence listen, learn, and adapt is critical to implementing a successful social media strategy. We'll take a look at how to use both qualitative and hard data points to refine and adapt your strategy as well as the role of continuous listening and learning through implementation of pilots. We'll examine what can and can't be quantified as well as various metrics and analytics tools. All this will be shared through a lively mix of discussion and case studies. Takeaways: 1. How to listen to improve the results of your social media strategy implementation 2. An understanding of the right metrics to use and how/when to incorporate qualitative information 3. An introduction to analytic tools and individual/team reflection processes

Understanding Member Roles and Behaviors We all know that humans will be, well, humans. Just as in offline community spaces, there are a range of behaviors that community hosts will encounter. These mirror offline behaviors, but manifest differently in the text only environment. Without the non-verbal cues, we can misinterpret a person's actions online. Likewise, one voice can be very loud. Good stuff really is great, and difficult stuff can be awful. It helps to understand some of the roles that members take on so you can anticipate and appropriately respond to different situations.

The Meyer and Land Threshold Concept "The idea of threshold concepts emerged from a UK national research project into the possible characteristics of strong teaching and learning environments in the disciplines for undergraduate education (Enhancing Teaching−Learning Environments in Undergraduate Courses). In pursuing this research in the field of economics, it became clear to Erik Meyer and Ray Land [1−6, 7−12], that certain concepts were held by economists to be central to the mastery of their subject. These concepts, Meyer and Land argued, could be described as 'threshold' ones because they have certain features in common." Glynis Cousin, An introduction to threshold concepts Over the past five years this concept has been embraced by many disciplines outside economics; indeed the above quote is from Glynis Cousin's excellent short introduction to the concept written for earth scientists. The threshold concept has been seen as a valuable tool, not only in facilitating students' understanding of their subject, but in aiding the rational development of curricula in rapidly expanding arenas where there is a strong tendency to overload the curriculum (Cousin, [1, 13]). This web page will describe, briefly, the characteristics of a threshold concept and list selecteted references to the work of those examining its value in the engineering and computer sciences, the physical and biological sciences, economics, accountancy, mathematics and statistics.

"Networks grow from separate nodes, to a hierarchical organization where one node manages the connections, but the true power of a network is unleashed when every node knows what the goal is and the nodes coordinate to achieve it. It is this unleashing of the power of the network that we want to facilitate. But if you build it, they may not come. Networks take nurturing. Using the gardener or landscaper metaphor, yesterday I said that networks need seeding, feeding, and weeding. "

"As a matter of fact, the questions that zip through my mind everytime I think of how I can improve my own skills at community building, are so many that I always end up with more unanswered doubts than solutions. * How do you nurture engagement inside your community? * How do you keep the community going? * How do you get people to socialize inside a new community? To get some answers to these critical questions, I have briefly taken hostage online facilitation and community-building expert Nancy White during her last Rome visit, a few days ago.Nancy is a truly experienced person in this area and she always speaks out of the ongoing in-depth experience she has with real communities, both online and in real life. Her answers are non-technical, pragmatical, and if you are not into community building yet, quite enlightening."

"Online community building is a key role of a the community manager, This role is a fairly new one, and although it has its roots in the roles of those who managed bulletin boards and discussion forums - when they were often known as facilitators - the role is still emerging and evolving. However, the role of a Community Manager is essentially to encourage, foster and support the engagement of participants in the community, although the way this takes place will depend on the nature and purpose of the online community"

"Now that we're certain of the value of storytelling, the pressing question that remains is how to tell stories on the web. I don't think that the existence of the story is in question-every product or service's value can be expressed as a story. The difficulty is in framing that story for the people that you know need to hear it. Take some time to remind yourself of that story: What was the problem that you set out to solve? How did you find the solution? Why is your solution special? Why are things different now that you've solved the problem? It's a simple structure, but often one that eludes marketers who are sometimes too close to their product or service to see the story clearly. Once you're clear on the story, there are two things to focus on next: (1) Writing the story, and (2) making sure that your website supports that story."

These pages seek to describe tools that are used by communities of practice, explain how each functions from a community perspective, and suggest why you might select the tool, given your community's orientation and the activities your community wants. The pages attempt to define each tool, describe relevant features, the tool's uses in a community of practice, how the polarities can show up, examples, and resources. Although not all pages conform to a standard, we have developed a Tool Description Template that suggests a standard of completeness for tools pages. A Use in Combination Template suggests how tools are used together in a community context.

Almost the first thing that gets built when anything needs management is a good measurement system. It allows tuning, enables detection of deviations from norm, and gives feedback on the effect of changes and initiatives. Communities of practice are complex creatures, and thus their measurement is not simple. The number of perspectives that can be used is enormous. At the same time, the availability of data for each of them is very different, and the temptation to use subjective management impressions is high. So the history of CoP management is full of references to indicator-building, to attempts at significant reporting, and to a wide variety of more or less objective measurements. But we have not found a coherent, complete set of measurements that could be used to consistently evaluate not just one CoP, but a set of them, and eventually even to benchmark different ones, along most of the lines that can be affected by management. So we've attempted to put forth a simple, practical list and brief explanation of straightforward indicators that can be implemented in most CoPs, and especially in those with an online component. The first result of it is the linked white paper, but it should not be the last one.

In the late 90's there was a lot of energy around "virtual communities." They were touted as the ultimate web deployment, the key to online commerce and later online education. Early adopters swarmed sites and racked up web hits in the millions. But then there was a deafening silence. Commerce and media sites began closing down their discussion boards. Even busy boards like CNN's were shuttered. Was the online community movement dead? No, it was just transforming itself, settling down and maturing into a space where it had real value and applicability. The bottom line is that online community or online interaction is not the goal. It's one means for helping groups achieve their goals. It is not necessarily about "online community" but what conditions and process are needed to enable communities to use the online environment.

The purpose of your community and the needs of the group will dictate what tools you use and kind of community you build. Internet access, access costs, computer and browser types, geographic and time zone issues all affect the type of community you'll build. If you've got a group of people who all have high Internet connection costs, or who don't have web access, you might be best off using the email, email topic subscription features,and newsletters rather than expecting people to show up and spend (expensive) time in online in conferencing. If you have a geographically diverse group with international time zone disparities, it's hard to get them together for a chat very often, which requires that people show up at the same time and place.

Purpose/Outcome What is the desired outcome for the group? What is the INTENT? Purpose/Outcome # What is the purpose and desired outcome for the group? What is the INTENT? Does it have a mission or a vision that you can communicate to potential members? # Are the benefits measurable and visible to members and potential members? Are the benefits focused on the individual member? The group? # Is the outcome determined by the organizer? Group members? Both? # If the group is part of a larger organization, is it consistent with organizational goals and culture? # Is the group's purpose something that can only be done/accomplished online? Will it replace something offline? Or is it some combination?

Thinking about building or hosting an online community? Looking for specific tips, tools and ideas? Start here. The following is a collection of articles that may help inform your work. They are all covered by our Creative Commons license which makes the material available with limited restrictions. Check it out. Have something to contribute? Let us know!