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Gary Edwards

Why CIOs can't sell enterprise collaboration tools | CIO - 0 views

www.cio.com/...prise-collaboration-tools.html

collaboration Cloud-Computing Cloud-Productivity-Platform wordsdk

shared by Gary Edwards on 13 May 15 - No Cached
  • Enterprise collaboration is a dubious pursuit. You can almost sense its impending failure the minute it gets introduced to a workforce and becomes just another tool that employees are supposed to use.It doesn’t help when CIOs downplay the value of collaboration tools by simply procuring something that meets the lowest common denominator and enables them to check another item off their to-do list. More like this 6 IT leaders share tips to drive collaboration How Mobile, Social Tech Elevate Enterprise Collaboration CIOs Need to Snap Out of Complacency on IDG Answers How to retrieve data lost from Outlook address book after creating a shortcut? State of the CIO 2015 More than 500 top IT leaders responded to our online survey to help us gauge the state of the Read Now “There’s a lot of failures in enterprise collaboration, loosely termed, because people don’t really know what they’re aiming for so obviously they don’t hit it,” says Joel Confino, CEO and founder of the enterprise Q&A platform Haydle.
  • The promise of collaboration is to replace face-to-face communication, but if the implementation isn’t well-planned, it can’t become something extra that people have to do, Confino says. Collaboration also has to perform better than the incumbent, which is email for most people.
  • CIOs can’t merely launch a tool and tell employees to go forth and collaborate. The C suite needs to lead by example and use these new tools to accomplish meaningful business objectives.“The majority of these implementations are underperforming and plenty of them are just outright ghost towns,” says Confino.
  • ...11 more annotations...
  • Why these tools are failing to supplant a technology as static as email is a question vexing the minds of countless IT managers. The reason for enterprise collaboration is still so hazy that relatively few CIOs agree on what challenges lie ahead.
  • CIOs and other IT decision makers face a host of challenges in their pursuit of enterprise collaboration, some of which are ingrained into the culture of their companies. Resistance to change is the obstacle facing CIOs at most companies and the reasons could include anything from workplace culture to perceived cost and complexity, says Scott McCool, group vice president of IT and CIO at Polycom.
  • One of the biggest challenges is determining how to implement enterprise collaboration in cross-functional manner, says John Abel, senior vice president of IT at Hitachi Data Systems,“Teams are pretty good at communicating within their own group but when it comes to integrating across departments silos tend to happen, which ultimately becomes problematic when each team needs to align on certain campaigns or key topics,” he says.NetScout’s CIO and Senior Vice President of Services Ken Boyd says the landscape of collaboration tools available today makes it difficult to pick the best ones for a specific workforce.
  • “Locating a collaboration tools provider that can offer the right balance for the needs of our enterprise users can be a significant challenge,” he says. There are many point solutions for voice, video, chat and document collaboration, but splicing together those solutions from multiple vendors isn’t always the most productive or cost -effective method.
  • “There is an atomic shift taking place in how the enterprise operates, and so the CIO and CIO's team must decide whether [on-]premises and cloud-based collaboration tools can and will address the needs of the enterprise users -- anytime, anywhere, and on any device -- plus smoothly work between business and consumer applications,” says Boyd.
  • CIOs must also navigate and please the different age groups, says Chris McKewon, founder and CEO of the managed services provider Xceptional Networks.
  • Millennials are more comfortable with video, short messaging and have embraced newer collaboration tools like Slack and HipChat while older execs are still trying to master WebEx and GoToMeeting, and unfortunately there’s no common ground, McKewon says.“CIOs need to shift their mindset, strategies and projects to be more inclusive and collaborative,” says Shamlan Siddiqi, vice president of architecture and application development at the systems integrator NTT Data.
  • The biggest challenges, according to Siddiqi, are organizational buy-in on major transformational decisions, employee adoption, sustainable engagement, security, content quality, standardization and tool selection.
  • Brian Pillar, IT manager at the software firm TechSmith, agrees that adoption is a major challenge. Enterprise collaboration tools rarely come cheap, so making sure the organization rallies around the new platform is key.Organizations will never realize their return on investment for collaboration until individuals or teams stop creating workarounds to avoid an enterprise collaboration tool altogether, says Pillar.
  • Ruven Gotz, director of collaboration services at the IT solutions vendor Avanade, says collaboration is about helping people work together to achieve more meaningful and impactful outcomes.As such, the biggest challenges lie in approaching collaboration with the right mindset, he says.“Technology is an amplifier of human touch and interaction. Its effectiveness in enabling collaboration is entirely dependent on achieving results with methods that make sense to the way people actually accomplish work,” says Gotz
  • “You really have to understand the true nature of the business results you seek to achieve,” says Gotz.If you can’t see the business result you seek to achieve, take the time to stop and find it. If you can’t rationalize a process that is simple to understand, don’t try to automate it, he says.“Understand what the tool imposes on the experience,” says Gotz. “Don’t let the tool bind natural human interaction.”
  • Gary Edwards on 13 May 15
     
    "Collaboration platforms offer the promise to eliminate unnecessary meetings, phone calls and other time-consuming interactions. However, to succeed those tools have to perform better than the incumbent, which for most people is still email."
Gary Edwards

Gigaom | 'Work Processing' and the decline of the (Wordish) Document - 0 views

gigaom.com/...work-processing

Work-Processing Documents Visual-Productivity Cloud-Productivity

shared by Gary Edwards on 29 Jun 16 - No Cached
  • Chat-centric work management, as typified by Slack-style work chat, is getting a tremendous surge in attention recently, and is the now dominant form of message-centric work technology, edging out follow-centric work media solutions (like Yammer, Jive, and IBM Connections).
  • Workforce communications — relying on a more top-down messaging approach for the mobile workforce — is enjoying a great surge in adoption, but is principally oriented toward the ‘hardwork’ done by workers in retail, manufacturing, transport, security, and construction, and away from the ‘softwork’ done by office workers. This class of tool is all about mobile messaging. (Note: we are planning a market narrative about this hot area.)
  • Today’s Special Advertisement Today, I saw that David Byttow’s Bold — a new work processing app — has entered a private beta, with features that line it up in direct competition with Google Docs and the others mentioned above. Bold raised a round of $1 million from Index Ventures in January 2016. Advertisement The competition is hotting up.
  • ...1 more annotation...
  • Work Processing Will Be The New Normal Advertisement What I anticipate is the convergence on a work processing paradigm, with at least these features: Advertisement Work processing ‘docs’ will exist as online assemblages, and not as ‘files’. As a result they will be principally shared through links, access rights, or web publishing, and not as attachments, files, or PDFs, except when exported by necessity. Work processing apps will incorporate some metaphors from word processing like styling text, manipulating various sorts of lists, sections, headings, and so on. Work processing will continue the notions of sharing and co-editing from early pioneers (Google Docs in particular), like edit-oriented comments, sharing through access-control links, and so on. Work processing will lift ideas from work chat tools, such as bots, commands, and @mentions. Work processing will adopt some principles from task management, namely tasks and related metadata, which can be embedded within work processing content, added in comments or other annotations, or appended to ‘docs’ or doc elements by participants through work chat-style bot or chat communications.
  • Gary Edwards on 29 Jun 16
     
    "I've been exploring a growing list of web-based tools for the creation and management of what most would call 'documents' - assemblages of text, images, lists, embedded video, audio and other media - but which, are in fact, something quite different than the precursors, like Microsoft Word and Apple Pages documents. The big shift underlying these new tools is that they are not oriented around printing onto paper, or digital analogues of paper, like PDF. Instead, they take as a given that the creation, management, and sharing of these assemblages of information will take place nearly all the time online, and will be social at the core: coediting, commenting, and sharing are not afterthoughts grafted onto a 'work processing' architecture. As a result, I am referring to these tools - like the pioneering Google Docs, and newer entrants Dropbox Paper, Quip, Draft, and Notion - as 'work processing' tools. This gets across the idea that we aren't just pushing words onto paper through agency of word processing apps, we're capturing and sharing information that's critical to our increasingly digital businesses, to be accessed and leveraged in digital-first use cases. In a recent piece on Medium, Documents are the new Email, I made the case that old style 'documents' are declining as a percentage of overall work communications, with larger percentages shifting to chat, texting, and work media (enterprise social networks). And, like email, documents are increasingly disliked as a means to communicate. And I suggested that, over time, these older word processing documents - and the use cases that have built up around them - will decline. At the same time, I believe there is a great deal of promise in 'work processing' tools, which are based around web publishing, web notions of sharing and co-creation, and the allure of content-centric work management."
Gary Edwards

What's Wrong with Social Collaboration Tools? Everything - 0 views

www.cmswire.com/...on-tools-everything-028737.php

Productivity Cloud-Productivity-Platform

shared by Gary Edwards on 08 Apr 15 - No Cached
  • Gary Edwards on 08 Apr 15
     
    "Several forces are at work in the "social collaboration" tool marketplace that are creating great turbulence.  It's fairly well-known that businesses face a systemic issue with adoption of social collaboration tools. These tools (also called enterprise social networks, or social business) share some common design motifs, like activity streams, project or group workspaces, file sharing, user profiles, and various communication mechanisms such as direct messages, @mentions and so on. But what isn't generally acknowledged is that business productivity was much higher in the years preceding the emergence of Web 2.0 social collaboration tools. This means that Web 1.0 era tools - like instant messenger and the much maligned email - may have offered more oomph, at least when compared with pre-Web techniques like fax, phone calls and inter-office mail."
Gary Edwards

Everyone wants to reinvent email, workflow: Here's what we really need | ZDNet - 0 views

www.zdnet.com/...flow-heres-what-we-really-need

email-productivity workflow Cloud-Productivity-Platform collaboration docflow-conversation

shared by Gary Edwards on 05 Jun 15 - No Cached
  • Here's where all these efforts fall flat: These products are all pitched as magic bullets to simplify your work life, but in reality are just another item to sell or keep current customers in the fold. Another reality: These applications are trying to tackle human issues with collaboration and communications. Tech isn't going to fix those communication quirks or cure humans' need to try and keep up.
  • We don't need another tool. We need less of them. We don't need another app to aggregate tech functions. We need to simplify tech functions starting with a bunch of check boxes marked delete. We don't need technology to help us communicate. We need to be taught how to communicate. And we sure don't need more messaging. We need to turn our damn phones off so maybe we can really get some work done or look up and actually talk.
  • Gary Edwards on 05 Jun 15
     
    "In recent weeks, email and other collaboration and workflow tools are being re-imagined with new interfaces, social components, integrated video conferencing and easy swipes to dismiss messages. To wit: IBM launched  its Verse effort with a snazzy interface that combines, social, email, analytics and mobile nicely. Google floated Inbox , an app designed to help you manage your email better. For the most part, it's effective. Cisco's Project Squared is an app that runs on its collaboration cloud and integrates video conferencing, messaging and other tools. Facebook is pondering Facebook at Work with a news feed and doc sharing. We could go on, but the list of tech vendors trying to deliver a workflow leapfrog is long. And we're not even counting efforts by Workday, Salesforce and others to include collaboration with core business functions. WHAT'S HOT ON ZDNET Windows 10: You've got questions, I've got answers Windows 10 ​How to use Google's new My Account, the one-stop control center for all of its services Security Apple Watch or Android Wear? Neither. Why smartwatches aren't ready for prime time Mobility The tech of Computex 2015 in pictures Hardware Here's where all these efforts fall flat: These products are all pitched as magic bullets to simplify your work life, but in reality are just another item to sell or keep current customers in the fold. Another reality: These applications are trying to tackle human issues with collaboration and communications. Tech isn't going to fix those communication quirks or cure humans' need to try and keep up. We don't need another tool. We need less of them. We don't need another app to aggregate tech functions. We need to simplify tech functions starting with a bunch of check boxes marked delete. We don't need technology to help us communicate. We need to be taught how to communicate. And we sure don't need more messaging. We need to turn our damn phones off so maybe we can really get some work done or look up a
Gary Edwards

Paper is Dropbox's new vision for how teams can work together - 0 views

www.engadget.com/...paper-team-collaboration-tools

DropBox Office-365 gDocs Collaboration Productivity

shared by Gary Edwards on 15 Oct 15 - No Cached
  • Project managers can add to-do lists, complete with checkboxes and "@" mentions to the member of your team who needs to take care of the associated task. If coding is more your game, you can start typing lines of code right into Paper and it'll automatically format it appropriately. Beyond text, any file you store in your Dropbox can quickly be added to Paper -- if you grab the sharing URL of the file and paste it into Paper, the program automatically formats a preview for you. That way, you can peek at an Excel or PowerPoint file right in line with the rest of your Paper document, or click to see it in full or save to your Dropbox. Google Docs files are even supported here -- it's the first time Dropbox has really integrated with Docs and Drive, itself a competitor to Dropbox's main business.
  • Gary Edwards on 15 Oct 15
     
    " Six months ago, Dropbox quietly announced a collaborative note-taking tool called Notes and launched it in an invite-only beta test. But starting today, the product is being officially branded as Dropbox Paper and the beta test is expanding significantly. You'll still need an invite, but the company gave us a preview of what's probably the biggest addition to Dropbox in years. It's far too early to tell if Paper will be able to keep up with entrenched tools from Google, Microsoft and many others -- but there are definitely some interesting features here that make it worth keeping an eye on. For now, Paper is a web-only app that you can access through your Dropbox account, although the company says it'll have a mobile app ready to go when the product comes out of beta. At first glance, Paper's UI is reminiscent of the scores of minimalist, lightweight text-editing apps that have come out in the past few years, such as IA Writer. But while IA Writer and its ilk are designed for solo composition, Paper is all about working together. As in Google Docs, multiple users can edit a document at the same time. Each is designated by a colored cursor, and the user's full name is displayed in the margins, crediting their contributions to the file. From a text perspective, Paper is quite basic; there's only one font and three sizes available. You can do your basic bold, italics, underline and strikethrough formatting and format text into a block quote, but that's about it. Dropbox specifically said that the purpose of Paper was to keep the focus on sharing ideas rather than formatting. In particular, the company made it so that you can use its app to share pretty much anything, regardless of what tools you might be using."
Gary Edwards

Workplace Productivity Battle Being Won By Microsoft - ARC - ARC - 0 views

arc.applause.com/...doption-increases-in-workplace

Productivity workplace microsoft

shared by Gary Edwards on 05 Apr 16 - No Cached
  • Google Apps is still favored by small companies—deemed to be those with less than 500 employees—with 22.8% of respondents using the tools available, as compared to the 21.4% who have installed Office 365. Once you get past that employee level, however, Microsoft is dominating the space.
  • Office 365 is used by 30% of enterprise-level companies as part of their working practices, a 500% increase from 2014. Google Apps only accounts for 15% of the market, although it is worth noting that both cloud apps have grown from a 5% share only 12 months ago. Private companies tend to go down the Google route, 24% compared to Microsoft’s 21%, but 34% of publicly-traded organizations go for Microsoft over the 22% that use Google.
  • Cloud adoption is at an all-time high and Microsoft is winning over Google. The surprise is that large corporations, even in heavily regulated industries, are gaining confidence in using cloud apps. The increased focus on security, including the emergence of third-party security services from cloud access security brokers , are filling critical gaps, paving the way for broader adoption of cloud apps in the enterprise.
  • Gary Edwards on 05 Apr 16
     
    "Microsoft's Office 365 is winning the hearts and minds of the workplace, overtaking Google Apps as the preferred productivity tool by an increasing number of business enterprises, a recent report says. According to the second annual Cloud Adoption Report conducted by cloud access security broker Bitglass-subtitled Episode II: Attack of the Clouds and bizarrely using Star Wars as a recurring theme-Office 365 has trebled its user adoption rate in the space of a year from 7.7% in 2014 to 25.2%. Over 34% of organizations with between 500 and 1,000 employees use the Microsoft tool, as opposed to 21.9% who work with Google Apps For Work, an indicator that the authors of the report say confirms that cloud applications are now a significant player. Following a survey of almost 120,000 global companies-both small and enterprise level-the report said that there had been a rise of 20% from last year in the number of businesses that employed a cloud application as their prime productivity tool. In 2014, 28% of respondents used the cloud with that figure increasing to 48% 12 months later. Granted, the sample size had also risen from 80,000 in the first survey, but the results bear out a perception that cloud-based solutions will become the norm."
Gary Edwards

Dropbox Rolls Out Google Docs Competitor - Cloud Computing on CIO Today - 0 views

www.cio-today.com/...index.php

DropBox

shared by Gary Edwards on 08 Feb 17 - No Cached
  • Gary Edwards on 08 Feb 17
     
    "eady a major player in enterprise file sharing and hosting, Dropbox is launching a public version of its new Paper service to make a name for itself among collaborative productivity suite providers such as Google Docs and Microsoft's Office 365. Paper, which has been available in beta since last year, is aiming to win converts from the big names in the space with a user interface that the company said makes collaboration between coworkers easier. The cloud-based platform will allow users to manage shared documents by assigning different tasks and deadlines to various collaborators. Making Collaboration Easier The service also includes a variety of features designed to make collaboration between team members easier, no matter where in the world they're located. A Paper app is coming to iOS and Android devices to enable users to work on documents even while offline. The Web interface, meanwhile, is currently available in 21 languages, an important feature for multi-lingual teams. These new capabilities join other recent additions such as presentation mode, a feature that turns documents into presentation slides and integration with Google Calendar to make it easier for teams to create and share notes. Paper has already reached early enterprise adopters such as InVision, Ben & Jerry's, Shopify, Campaign Monitor, Getaround and Patreon, according to Dropbox. But the company appears to be positioning Paper to steal market share away from Google Docs and Microsoft Office 365. New Business Plans Going head-to-head with such well-established players will likely be a tall order. To help make Paper more attractive to its enterprise clients, Dropbox is also making its file hosting environment more enterprise-friendly. The latest version of the Web interface, which was released in conjunction with Paper, is more streamlined and potentially easier to navigate. Dropbox has also introduced a new feature that allows users to see others on their teams who have viewed their s
Gary Edwards

Working Remotely? Try These 27 Tools for Better Communication, Collaboration & Organiza... - 1 views

blog.hubspot.com/...remote-work-tools

productivity Cloud-Productivity-Platform

shared by Gary Edwards on 05 Jul 15 - No Cached
  • Gary Edwards on 05 Jul 15
     
    "One of the best parts about being in marketing is that most of us can work anywhere and everywhere -- as long as we have an internet connection, it's relatively easy for us to get most our day-to-day work done. To publish that blog post, send that email, or set up that email nurturing workflow, we simply need to connect to Wi-Fi and get to work.  But an internet connection doesn't solve everything we need to accomplish during the day. Often, we need to communicate with team members, project managers, and freelancers -- and when you're remote, that communication can get a little ... messy.  To help make it easier for their employees to have flexible work arrangements, many companies are discovering and implementing new tools and resources. To help you figure out which tools might be handy for your team's work arrangement, we compiled some of the best ones my friends on the Inbound.org discussion boards suggested for remote working. Check 'em out below. When You Need to Stay Organized"
Gary Edwards

Working Remotely? Try These 27 Tools for Better Communication, Collaboration & Organiza... - 0 views

blog.hubspot.com/...remote-work-tools

Productivity

shared by Gary Edwards on 08 Apr 15 - No Cached
  • Gary Edwards on 08 Apr 15
     
    "One of the best parts about being in marketing is that most of us can work anywhere and everywhere -- as long as we have an internet connection, it's relatively easy for us to get most our day-to-day work done. To publish that blog post, send that email, or set up that email nurturing workflow, we simply need to connect to Wi-Fi and get to work.  But an internet connection doesn't solve everything we need to accomplish during the day. Often, we need to communicate with team members, project managers, and freelancers -- and when you're remote, that communication can get a little ... messy.  To help make it easier for their employees to have flexible work arrangements, many companies are discovering and implementing new tools and resources. To help you figure out which tools might be handy for your team's work arrangement, we compiled some of the best ones my friends on the Inbound.org discussion boards suggested for remote working. Check 'em out below."
Gary Edwards

Valuable UI/UX Designer Tools and Websites That Should Not Be Ignored | TrendinTech - 0 views

trendintech.com/...tes-that-should-not-be-ignored

UI Web-Designer Tools UX-Designer

shared by Gary Edwards on 11 Nov 16 - No Cached
  • Gary Edwards on 11 Nov 16
     
    "If you are a UI or UX designer, then you are probably aware of some of the cool design suites and packages there are available for you to work from.  However, there are also probably a few that you don't know about and that could save you valuable time and money. Check out the below for a quick run through of some of the best available tools on the market that will improve usability and user experience."
Gary Edwards

A Top Silicon Valley V.C. Explains Why Slack Drives Him Crazy | Vanity Fair - 0 views

www.vanityfair.com/...ins-why-slack-drives-him-crazy

John-Lilly Greylock-Partners

shared by Gary Edwards on 23 Apr 16 - No Cached
  • I’m an investor in a company called Quip. The idea is, if you take Microsoft Office—Word and Excel—and re-do that with modern mobile materials, what does that look like? Suddenly you get this document-construction tool that’s infused with real-time notification and touch-screen collaboration, and it feels much more alive than typing a Word document.
  • Gary Edwards on 23 Apr 16
     
    "John Lilly, a partner at Greylock Partners, invests in companies that zhuzh office productivity tools for today's mobile worker. He sits on the board of Quip (a more collaborative Microsoft Word) and Figma (an Adobe Photoshop for the sharing generation), among others. He also led Greylock's investment in Dropbox, along with its stakes in Tumblr, acquired by Yahoo in 2013, and Instagram, which Facebook bought in 2012. Before joining Greylock in 2011, Lilly was C.E.O. of Mozilla, the organization behind Firefox, the Web browser that quietly grabbed share from Microsoft's then-dominant Internet Explorer in the early 2000s. While Lilly is betting on a new generation of Microsoft antagonists, he explains why he isn't writing off the software giant, how new tools will change the way we work, and why he finds Slack so vexing."
Gary Edwards

Office productivity: Has Microsoft blown it? | ZDNet - 0 views

www.zdnet.com/...ctivity-has-microsoft-blown-it

Cloud-Productivity-Platform

shared by Gary Edwards on 16 Apr 16 - No Cached
  • Microsoft Office quickly became as much a part of office culture as beige cubicles and office parks, and with the coming of Sharepoint at the turn of the century (trojan horsed free into many companies) we entered the golden age of digital filing cabinets to keep Office docs in. This was genius business strategy by Microsoft: for decades Office has been the golden goose and the de facto business standard 'productivity' tool... extending it to Sharepoint storage infrastructure created another gusher of revenue.
  • Throughout the dot com era, the web 2.0 read/write web era and the explosion of mobility and digital first strategy Microsoft have arguably held the office productivity market back in order to protect the Office golden goose revenues to spectacular financial success.
  • Waves of innovative collaboration software have attempted to loosen this business culture chokehold, with minor incursions made by 'Storage as a Service' vendors, although that area has become a costing race to the bottom.
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  • This brilliant business strategy and marketing hypnosis of the business world by Microsoft is now showing some signs of wearing off as the digital era matures and more people finally start to realize how anachronistic and bureaucratic document driven workflows are.
  • The question is how much longer this can endure as Microsoft's power wains at the center of the office productivity business world.
  • Windows phone has failed - it wasn't even mentioned in the early stages of yesterday's earnings call - and Lync/Skype are old hat in unified communications.
  • Dynamics was until recently a very small facet of Microsoft's world but is being beefed up to compete in the wide open customer relationship management world, Azure is doing well in the cloud infrastructure world but in a very fast moving and quickly evolving space with tight margins.
  • After years of stifling innovation in collaboration, the pace of digital may have finally caught up with Microsoft and left them exposed for now.
  • Gary Edwards on 16 Apr 16
     
    "Office productivity: Has Microsoft blown it? Microsoft has dominated the 'office productivity' tools market for decades and is a de facto way of working in most companies. Having significantly held back innovation in the last 10 years, Office is arguably reaching the end of its useful life as modern digital tools make it look like an old bureaucratic anachronism."
Paul Merrell

Microsoft Pitches Technology That Can Read Facial Expressions at Political Rallies - 0 views

theintercept.com/...pressions-at-political-rallies

facial-recognition emotion-recognition cloud computing Microsoft

shared by Paul Merrell on 07 Aug 16 - No Cached
  • On the 21st floor of a high-rise hotel in Cleveland, in a room full of political operatives, Microsoft’s Research Division was advertising a technology that could read each facial expression in a massive crowd, analyze the emotions, and report back in real time. “You could use this at a Trump rally,” a sales representative told me. At both the Republican and Democratic conventions, Microsoft sponsored event spaces for the news outlet Politico. Politico, in turn, hosted a series of Microsoft-sponsored discussions about the use of data technology in political campaigns. And throughout Politico’s spaces in both Philadelphia and Cleveland, Microsoft advertised an array of products from “Microsoft Cognitive Services,” its artificial intelligence and cloud computing division. At one exhibit, titled “Realtime Crowd Insights,” a small camera scanned the room, while a monitor displayed the captured image. Every five seconds, a new image would appear with data annotated for each face — an assigned serial number, gender, estimated age, and any emotions detected in the facial expression. When I approached, the machine labeled me “b2ff” and correctly identified me as a 23-year-old male.
  • “Realtime Crowd Insights” is an Application Programming Interface (API), or a software tool that connects web applications to Microsoft’s cloud computing services. Through Microsoft’s emotional analysis API — a component of Realtime Crowd Insights — applications send an image to Microsoft’s servers. Microsoft’s servers then analyze the faces and return emotional profiles for each one. In a November blog post, Microsoft said that the emotional analysis could detect “anger, contempt, fear, disgust, happiness, neutral, sadness or surprise.” Microsoft’s sales representatives told me that political campaigns could use the technology to measure the emotional impact of different talking points — and political scientists could use it to study crowd response at rallies.
  • Facial recognition technology — the identification of faces by name — is already widely used in secret by law enforcement, sports stadiums, retail stores, and even churches, despite being of questionable legality. As early as 2002, facial recognition technology was used at the Super Bowl to cross-reference the 100,000 attendees to a database of the faces of known criminals. The technology is controversial enough that in 2013, Google tried to ban the use of facial recognition apps in its Google glass system. But “Realtime Crowd Insights” is not true facial recognition — it could not identify me by name, only as “b2ff.” It did, however, store enough data on each face that it could continuously identify it with the same serial number, even hours later. The display demonstrated that capability by distinguishing between the number of total faces it had seen, and the number of unique serial numbers. Photo: Alex Emmons
  • ...2 more annotations...
  • Instead, “Realtime Crowd Insights” is an example of facial characterization technology — where computers analyze faces without necessarily identifying them. Facial characterization has many positive applications — it has been tested in the classroom, as a tool for spotting struggling students, and Microsoft has boasted that the tool will even help blind people read the faces around them. But facial characterization can also be used to assemble and store large profiles of information on individuals, even anonymously.
  • Alvaro Bedoya, a professor at Georgetown Law School and expert on privacy and facial recognition, has hailed that code of conduct as evidence that Microsoft is trying to do the right thing. But he pointed out that it leaves a number of questions unanswered — as illustrated in Cleveland and Philadelphia. “It’s interesting that the app being shown at the convention ‘remembered’ the faces of the people who walked by. That would seem to suggest that their faces were being stored and processed without the consent that Microsoft’s policy requires,” Bedoya said. “You have to wonder: What happened to the face templates of the people who walked by that booth? Were they deleted? Or are they still in the system?” Microsoft officials declined to comment on exactly what information is collected on each face and what data is retained or stored, instead referring me to their privacy policy, which does not address the question. Bedoya also pointed out that Microsoft’s marketing did not seem to match the consent policy. “It’s difficult to envision how companies will obtain consent from people in large crowds or rallies.”
  • Paul Merrell on 07 Aug 16
     
    But nobody is saying that the output of this technology can't be combined with the output of facial recognition technology to let them monitor you individually AND track your emotions. Fortunately, others are fighting back with knowledge and tech to block facial recognition. http://goo.gl/JMQM2W
Gary Edwards

Netflix talks at Google cloud conference - Business Insider - 0 views

www.businessinsider.com/google-cloud-conference-2016-3

NetFlix Spinnaker Google-Cloud

shared by Gary Edwards on 23 Mar 16 - No Cached
  • Netflix worked with Google to create a software program called Spinnaker, which allows companies to easily use Google's cloud, as well as Amazon's and Microsoft's. Netflix made Spinnaker available as a free and open-source project in November so anyone else can use it or contribute to it, and ideally, help Netflix maintain it. And Spinnaker is the topic of the talk that will be given by Netflix engineer Andrew Glover. Spinnaker allows a company to use multiple clouds, like Amazon, Google, and Microsoft, at the same time.  While Netflix is currently only using Spinnaker with its cloud provider of choice, Amazon, Wired reports, the threat is not subtle. Netflix isn't stuck with Amazon. Nor is anyone else that uses the tool.  GoogleDiane Greene Google needs to showcase big enterprise customers and offer them ways to easily try its cloud if it hopes to be a major presence in cloud computing.
  • Right now, it's considered a distant third behind Amazon and Microsoft, but Google dreams of it being huge. Top Google cloud executive Urs Hölzle says that, by 2020, Google could be making more money from cloud-computing services than it does from advertising.
  • To that end, Google recently hired Valley legend Diane Greene (buying out her startup in the process) to lead its cloud computing unit. Greene founded VMware and is known as a major angel investor in the Valley. She's helping Google create the culture and partnerships it needs to win big enterprise customers like Disney. 
  • Gary Edwards on 23 Mar 16
     
    " Netflix worked with Google to create a software program called Spinnaker, which allows companies to easily use Google's cloud, as well as Amazon's and Microsoft's. Netflix made Spinnaker available as a free and open-source project in November so anyone else can use it or contribute to it, and ideally, help Netflix maintain it. And Spinnaker is the topic of the talk that will be given by Netflix engineer Andrew Glover. Spinnaker allows a company to use multiple clouds, like Amazon, Google, and Microsoft, at the same time.  While Netflix is currently only using Spinnaker with its cloud provider of choice, Amazon, Wired reports, the threat is not subtle. Netflix isn't stuck with Amazon. Nor is anyone else that uses the tool.  Google Diane Greene Google needs to showcase big enterprise customers and offer them ways to easily try its cloud if it hopes to be a major presence in cloud computing."
Gary Edwards

How workers really use Microsoft collaboration tools | CIO - 0 views

www.cio.com/...osoft-collaboration-tools.html

Office-365 Sharepoint collaboration Cloud-Productivity-Platform

shared by Gary Edwards on 15 May 15 - No Cached
  • A new report suggests the most common activity among businesspeople using Microsoft collaboration tools is document sharing, and much of that activity occurs early in the week, on Monday and Tuesday.
  • Document access and sharing represent the bulk of enterprise collaboration using Microsoft tools, according to a new report from harmon.ie, a company that makes software to combine Microsoft's cloud and social utilities into a single interface. Online and offline access to private or shared documents represents 81 percent of all business activity in harmon.ie's mobile apps and email products.  The research, which is based on data from 1,500 harmon.ie users from 800 companies in more than 75 countries, stresses the importance, and dominance, of documents in enterprise collaboration.
  • Four of every five minutes spent using harmon.ie apps are dedicated to document access, but the social conversations associated with the documents are comparatively few and far between, according to the research. For example, business users opened documents 68 times more often than they participated in Yammer discussions. The next most popular activity behind document access was adding SharePoint sites; seven percent of respondents said they add SharePoint. Just three percent of users conducted document searches, and less than two percent participated in Yammer discussions, viewed activity streams or looked up a colleague's SharePoint profile, according to harmon.ie.
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  • the company says 24 percent of its mobile customers now use Office 365 in the cloud, up from 18 percent six months ago.
Gary Edwards

Enterprise startups to bet on in 2016 - Business Insider Deutschland - 0 views

www.businessinsider.de/tups-to-bet-on-in-2016-2015-11

Startups

shared by Gary Edwards on 31 Jan 16 - No Cached
  • Docusign: replacing paper signaturesDocuSignDocuSign CEO Keith Krach. Company name: DocusignHeadquarters: San FranciscoFunding to date: $508.1 million in 14 rounds Anytime your company’s name becomes a verb, it means you’ve made it. That’s the case with Docusign, whose name is almost used as a verb in the digital-document area ("just Docusign it"). Docusign offers a simple and secure way to sign documents online, allowing businesses to approve transactions on the go. It's used across many different industries, from real estate and auto insurance to technology and travel services. Investors have been lining up to throw money at this company, investing almost $400 million in just the last two years.
  • Zuora is a cloud service that specializes in subscription billing.
  • Tenable offers something called "continuous threat monitoring"
  • ...31 more annotations...
  • Slack took Silicon Valley’s startup scene by storm, reaching a whopping $2.8 billion valuation in less than two years.
  • Its work-communication app isn’t just for messaging coworkers — it can do a lot of different things, from getting automatic Twitter notifications to calling a Lyft cab or looking up restaurants nearby.
  • Spark is a way to sift through massive amounts of data really fast. It can be used with a popular way to store all that data, Hadoop, but increasingly, Spark is being used on its own as an alternative to Hadoop.
  • Checkmarx helps software programmers check their apps for security holes.
  • Illumio is offers a security product that protects apps inside the data center even after a hacker breaks into the network.
  • MuleSoft offers technology that makes it easier for enterprise applications to talk to each other and share data.
  • Blue Jeans is becoming a household name in the enterprise videoconferencing scene. It created a cloud service that lets different people on different online video services, like Google Hangouts and Skype, talk to each other. It also has its own browser-based service, and recently expanded to broadcasting services too.
  • Qualtrics offers a service for doing sophisticated online employee or customer surveys. The company has been on fire lately, raising all of its $220 million in venture funding over the past three years
  • Insidesales is making life easy for a lot of salespeople. It can predict the best time and person to contact before making a sales call, using machine-learning and data intelligence.
  • Tanium impressed Sinofsky because it detects when hackers are attacking as the hack is occurring, instead of what usually happens, finding out after-the-fact.
  • Optimizely didn’t invent A/B testing, the standard technique in which two different versions of the same product are tested in the market — it just made it easier for everyone to do it.
  • Xamarin offers tools for writing enterprise mobile apps and has exploded in the past year.
  • CloudFlare is a web-performance and security company that serves as a “digital bouncer” for millions of websites around the world. Its technology filters the web traffic before it reaches its customers’ websites, and sends it on the most efficient route to help websites run faster. The company claims its service handles nearly 5% of all web traffic.
  • GainSight has won the respect of Silicon Valley investors by making a solution to help enterprises keep track of their customers — and help make sure they stay loyal. Customers like HP, Workday, and Adobe all use Gainsight to manage their customer contracts, helping divisions like product development, sales, and marketing all better understand just who's buying their stuff.
  • Adaptive Insights is quickly rising through the ranks in the corporate-performance management (CPM) market, where software is used to improve budgeting, forecasting, and other financial activities. In a nutshell, it’s trying to replace a lot of the work Excel spreadsheets used to do in the past for finance people.
  • Bracket offers software that lets enterprises securely run apps and data on multiple clouds, with a minimum of management hassles.
  • Enterprises are racing to ditch their data centers and use more clouds and there are a lot of clouds to choose from. Some want to mix and match and Bracket helps them do it.
  • While he was an engineer at Facebook, Avinash Lakshman created Apache Cassandra, a "big data" database originally built to handle Facebook’s Inbox Search feature.
  • Lakshman went on to found Hedvig, which offers software that makes all of a company's computer-storage systems act like one really big, really fast hard disk.
  • open-source project called Kafka, which quickly became a popular technology used by many big internet companies: Yahoo, Spotify, Airbnb, and many others.
  • left LinkedIn to launch Confluent, which provides a commercial version of Kafka.
  • created some of Facebook's most popular data-analysis tools, Bobby Johnson and Lior Abraham. They are famous in the big-data world for creating the open-source tools Scribe and Haystack.
  • With this startup, their mission is to do for every enterprise what Facebook did for friendships: Analyze billions of events in seconds to bring you the relevant info.
  • If you’ve ever used Uber before, chances are you’ve used Twilio’s service. Same goes for apps like Lyft, Airbnb, and Match.com. That's because these apps are plugging into Twilio’s service that helps provide communications features like text messages, phone calls, and video chat. So the Uber text message you get is powered by Twilio's service.
  • Twilio has become a top choice for developers looking to add communications features to their apps. More than 700,000 developers have used Twilio’s platform so far, the company says.
  • For small and midsize businesses that hire workers and contractors overseas, Payoneer solves a big problem. It lets them make and receive cross-border payments in other currencies. Payoneer has racked up a user base of millions of businesses and professionals in more than 200 countries, it says.
  • Stack Exchange, founded in 2008, has grown from its modest roots as a question-and-answer site for programmers into a network that provides expert help and advice to over 26 million programmers every month, at all skill levels.
  • SimilarWeb seemed to spring out of nowhere a couple of years ago to become a star in the web- and mobile-app-analysis world.
  • Mesosphere offers what it calls a Data Center Operating System (DCOS). It's a commercial version of an increasingly popular free and open-source project called Mesos that's used by developers.
  • AtScale is an engine that slips almost invisibly into Hadoop and then easily lets business managers use their favorite analysis tools like Excel,
  • Tableau Software, or Microstrategy with the data stored in Hadoop. 
  • Gary Edwards on 31 Jan 16
     
    "The 2015 holiday season is upon us and the year is drawing to a close. Soon our thoughts will drift to our hopes and goals for 2016. For those who are dreaming of a new job at an up-and-coming young company, we've compiled this list to help. All of these companies specialize in making tech for work and business use, a $3.5 trillion worldwide market. All of them had spectacular years in 2015, by launching great new technology or getting a boatload of funding or landing big partnerships and generally setting themselves up for a successful 2016 and beyond."
Gary Edwards

Enterprise Productivity Apps Are Dominated By Google And Microsoft - ARC - ARC - 0 views

arc.applause.com/...rkplace-productivity-apps-data

Productivity

shared by Gary Edwards on 05 Apr 16 - No Cached
  • “Our data revealed some very interesting findings,” wrote Okta’s director of analytics and big data Cathy Tanimura and content manager Katie Hahn, in a blog post. “Traditional on-prem software companies are successfully reinventing themselves in the cloud. Enterprises continue to build out their library of applications with new and emerging apps. And, no app is invincible.”
  • Gary Edwards on 05 Apr 16
     
    "Google Apps and Microsoft's Office 365 compete to be the workplace productivity tools of choice. But they are not mutually exclusive as most companies find room for both. A report by cloud identity and mobility management company Okta said that 40% of its customers used Google Apps and Office 365 on a daily basis. According to Okta's 2016 Businesses @ Work report, different departments within a corporate infrastructure are happy to use different parts of the apps for specific tasks such as email or spreadsheets. Around 30% of "overlappers" use Office 365 for Excel, Word and PowerPoint while Google Apps is used for email and inter-office collaborations. Certain industries prefer one to the other, Okta said. Around 82% of financial companies and 77% of biotech firms use Office 365. Google Apps is used by 50% of Internet-centric companies. Office 365 is the dominant force in IT, nonprofit, construction, healthcare and telecommunications. Google Apps is the preferred tool in marketing/advertising and education. Software companies are almost split down the middle-around 27% use both, while Google Apps is used by 38% of companies compared to the 35% who go for Office 365."
Gary Edwards

Facebook Messenger: inside Mark Zuckerberg's app for everything (Wired UK) - 0 views

www.wired.co.uk/...inside-facebook-messenger

Messaging Conversation Productivity

shared by Gary Edwards on 14 Oct 15 - No Cached
  • It's the job of Marcus, a gently spoken 42-year-old French-born fintech guy, to turn a proprietary messaging app into this all-encompassing platform - essentially, an operating system on which third-party apps, and entire businesses, can be built in ways that lock them into the Facebook ecosystem. The Chinese have already shown what's possible: social media giant Tencent enables 600 million people each month to book taxis, check in for flights, play games, buy cinema tickets, manage banking, reserve doctors' appointments, donate to charity and video-conference all without leaving Weixin, the Chinese version of its WeChat app.
  • "The messaging era is definitely now," Marcus says. "It's the one thing people do more than anything else on their phone. Some people were surprised when I joined Facebook, but it's because I believe that messaging is the next big platform. In terms of time spent, attention, retention - this is where it's happening. And it's a once in a generation opportunity to build it." Or, as Zuckerberg acknowledged in a public Q&A last November, "Messaging is one of the few things that people do more than social networking."
  • Some questioned why the company was competing with its own acquisition, WhatsApp, bought two months earlier for what was then $19 billion (£12.5bn). But over the next year, as WhatsApp remained lean, Messengerfunctionality kept growing - video and voice calls, peer-to-peer payments, location-sharing - even as its use was made independent of a Facebook account.
  • ...29 more annotations...
  • Messenger Platform." Messenger would be opened to outside developers - initially 40 pre-selected partners, including ESPN, Giphy, Boostr, Dubsmash and Talking Tom - to build new "tools for expression" that would let users create and share content inside the app.
  • But Messenger would also, he revealed, let users communicate with businesses just as if they were friends - through simple conversation threads that would let them "make a reservation, buy something, change shipping information…"
  • There are lots of different ways that people want to share and communicate. In a lot of countries, as much as 99 per cent of the people online will use SMS or send text messages - with people sending 15-20 messages or more every single day."
  • Zuckerberg continues, explains the continuous iterations designed to let Messenger"enable you to express yourself in new ways": photo and video messaging; stickers to help you easily display emotions; geolocation to let you find your friends; Messenger for business; and peer-to-peer payments. Now the Messenger Platform would let people "use creative new apps to have richer conversations". "We expect these improvements to continue making Messenger a more useful and engaging experience for people."
  • People send 30 billion daily messages on WhatsApp alone, according to the company - compared with 20 billion daily SMS messages. Even smaller apps such as Telegram are claiming ten billion daily deliveries.
  • And when people are inside messaging apps, they're not encountering web ads or discovering retailers or interacting with an existing social network.
  • "Facebook, Amazon and Google are all threatened by the way the operating-system owner has control on mobile," says Benedict Evans, a partner at VC firm Andreessen Horowitz who writes widely on the mobile ecosystem. "It's why the Kindle Fire exists. It's too late for Facebook or Amazon to create an operating system, so Facebook is thinking, how do we create our own layer on that power structure? So it's trying to create its own runtime withMessenger. It's about attention or engagement: do we become commoditised as just another messaging app, or do we do something more profound? T
  • service discovery: you put stuff inside a messaging app, so you have social as part of discovery
  • Can you turn this into a discovery acquisition channel, which is what Facebook on the desktop became?" 
  • WithMessenger, everything you can do is based on the thread, the relationship. We want to push that further."
  • Transforming interactions with businesses represents "the first baby steps in a series of millions of steps," Marcus says. "Even calling a restaurant is complicated - but when it comes to calling an airline to change a booking, it ranks with a visit to the dentist - it's painful and nobody wants to do it. And email is completely broken. Look at the traditional e-commerce journey: you go to a website. You have to create an account - that's one email. You add something to your shopping cart and check out - that's another email. The package ships - that's another email. When it arrives, that's another. That's four emails that are distinct threads that are not canonical. And the only thing you can do for interactions inside an email is click on a link and go to a website, where you have to re-authenticate. It's painful on desktop, it's impossible on mobile. That's why, for the majority of online retailers, north of 60 per cent of their website traffic is mobile - but only ten to 12 per cent of checkouts are mobile. And mobile traffic will continue increasing.
  • So the thought is, what would those interactions look like if the web and desktop had never existed?"
  • Messenger's answer is to enable businesses and customers to communicate through conversation threads that its 14-person product team calls "interactive bubbles"
  • Once you interact with a business, you open a thread that will stay forever. You never lose context, and the business never loses context about who you are and your past purchases. It removes all the friction."
  • "There are certain conversations that can be handled by an AI quickly and easily - forms don't work on the mobile web, free search is hard," Chudnovsky says. "AI can solve those pain points for you. You'll say, 'I want the cheapest flights from New York to San Francisco, what are the options?' And if you're not satisfied with the results, you can get a human to help. If we do this right, it becomes your primary interface for getting your tasks done. That sucks in a pretty big part of intent."
  • When you're a business that generates most of its revenues from advertising, it's just a better business," he says.
  • "eBay takes a cut of every transaction and listing; Alibaba does all that for free, and makes money from advertising. Alibaba is bigger than eBay and Amazon combined, and is growing much faster. We take the same approach.
  • We want the maximum number of transactions on the platform, while enabling the best possible mobile experience for commerce. The margins on payments aren't that high, and we want the broadest reach. Businesses will want to pay to be featured or promoted - which is a bigger opportunity for us."
  • Julien Codorniou
  • Codorniou, 37, now Facebook's director of global platform partnerships, runs teams in London, Singapore and the US who have brought in the initial Messenger partners such as Everlane, Boostr and YPlan.
  • Michael Preysman, Everlane's CEO and founder, sees value in "a more human one-on-one dialogue that you can track over time, unlike email, which goes into black holes.
  • Marcus reflects on the hours we spend interacting with businesses. "If you can reduce that time and increase delight, if we can increase the fidelity of the conversations with those you care about, then Messenger will be a very important part of your life."
  • "What's happening in Asia is an inspiration - and not only WeChat," says Chudnovsky, "but that's more about proof of what's possible. It's proof that everything starts from a conversation.
  • The trouble with platforms is that they, rather than the businesses built on top, set the rules.
  • Zynga was once the world's biggest social-gaming company; then Facebook tweaked its News Feed algorithm to limit how it could promote its games. Yet Facebook's reach is hard to ignore: last year, the company says it drove 3.5 billion app installs across desktop and mobile, and more than five billion pieces of content from third-party apps were shared on Facebook's platform.
  • And yet… the platform's interests will not always align with those of the third-party businesses that rely upon it. Marcus dismisses the risk. "Every business is building on top of other platforms, whether iOS or Android,"
  • It's owning the existing identification platform that gives Facebook a distinct edge.
  • "Plugging in GIF-makers into Messenger - OK, that's interesting. But turning it into a universal notification platform for the web - that's much more interesting
  • We live in a world shaped by the web on mobile, but web is a desktop, not a personal experience. We see the world as people-based. If we can recreate that, it reinvents mobile interactions from the ground up."
  • Gary Edwards on 14 Oct 15
     
    ""As Messenger has grown, we think this service has the potential to help people express themselves in new ways, to connect hundreds of millions of new people, and to become a communication tool for the world," Zuckerberg told 2,000 developers at his company's F8 conference in San Francisco in March, as he announced that Messenger was becoming so much more than just an app. "Helping people communicate more naturally with businesses will improve, I think, almost every person's life because it's something everyone does.""
Gary Edwards

5 ways Dropbox Paper could have an edge over Google Docs | PCWorld - 0 views

www.pcworld.com/...-an-edge-over-google-docs.html

DropBox Google-Docs gDocs Office-365 Productivity

shared by Gary Edwards on 03 Sep 16 - No Cached
  • Comments: You can add comments to any part of a document by highlighting the relevant line of text. In the toolbar that pops up, click the speech bubble. Your comment will appear in the right margin. Add an @ mention to alert your colleague. Attribution: Paper displays an author’s name next to any text they contributed—even if the text is copy and pasted from another Paper document. Task lists: You an create lists of to-do items in any document by highlighting text and clicking the check-mark icon in the popup toolbar. Then put @ mentions next to each task to assign them.
  • The ability to track document changes is an essential feature in any collaboration tool. Paper makes it exceedingly simple. Just click the three-dot icon in the upper right of the document and you’ll be able to see all that document’s changes and who made them along with the comment history.
  • Gary Edwards on 03 Sep 16
     
    "Dropbox Paper, which was announced last October, is now in open beta. Given that the collaborative writing tool is going head-to-head with well-loved apps like Google Docs and Evernote, I couldn't wait to get an early look. Though Paper is clearly still a work in progress, I'm impressed with its simple design, thoughtful features, and especially its ease-of-use. Here are five features that are especially promising."
Gary Edwards

Microsoft releases public preview of PowerApps business-app building service | ZDNet - 0 views

www.zdnet.com/...-business-app-building-service

Office-365 Microsoft

shared by Gary Edwards on 29 Apr 16 - No Cached
  • PowerApps also will integrate with Microsoft Flow, Microsoft's recently-unveiled alternative to IFTTT. Users will be able to trigger flows from within PowerApps.Under the covers, the PowerApps service runs on Azure, and integrates with Azure Active Directory, Azure App Service and Azure Media Services. The PowerApps service connects to Office 365 data via the Microsoft Graph application programming interface (API). It also can access data stored in third-party services via those companies' public APIs via connectors.The tooling framework that's at the heart of PowerApps is based on the Project Siena business-development tools that Microsoft began several years ago and then back-burnered.
  • Gary Edwards on 29 Apr 16
     
    "Five months after delivering a limited preview of its PowerApps service for building custom business applications, Microsoft is making PowerApps available as a public preview today, April 29. PowerApps, which was codenamed Project Kratos, is designed to allow business users and business analysts to create custom native, mobile, and Web apps that can be shared simply across their organizations. Examples of just a few of the many types of apps users can create using PowerApps include simple cost estimators, budget trackers, and site-inspection reports. PowerApps connects to existing cloud services and data sources. It's designed to allow users to build apps without writing code or having to figure out integration issues. The custom apps created with PowerApps can be published internally across the Web, tablets and mobile devices, without requiring app creators to go through app stores for distribution"
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